--- title: "Responsive, formerly RFPIO Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Responsive, formerly RFPIO the right RFP solution for you? Explore 190 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/148054/Responsive/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- Responsive, formerly RFPIO 4.5 (190) [View alternatives](https://www.capterra.com/p/148054/Responsive/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Reviews of Responsive, formerly RFPIO Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews Hector T Sr. Director Presales CoEComputer Software, 201 - 500 employeesUsed the software for: 1-2 years. “Responsive makes this easier by providing a central repository for all RFP responses and enabling collaboration among team members, which improves productivity by allowing people from different teams to work on proposals in parallel.“ March 27, 2026 SA Sofía A Proposal WriterInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “When I'm answering an RFX inside the Answering Page section, I wish I could Control + F my way through the app so that I could go back to previously mentioned answers and copy paste them into new questions because sometimes RFXs are repetitive.“ May 20, 2026 SF Stephanie F ManagementResearch, 11 - 50 employeesUsed the software for: Less than 6 months. “It also enables a “build once, use many” approach, allowing us to update shared or redundant sections in one place rather than across multiple templates. While we are still working on standardizing and organizing our templates to fully realize this capability, the long‑term efficiency and governance benefits are significant.“ April 29, 2026 IB Ishaan B Product Security Governance LeadElectrical/Electronic Manufacturing, 10,001+ employeesUsed the software for: More than 2 years. “The answer suggestions that the tool provides while working on a questionnaire are incorrect a lot of times because sometimes the tool does a simple keyword match and because of the nature of questions, although the keywords may match, the answers suggested do not match the question at all.“ November 18, 2024 SF Stephanie F ManagementResearch, 11 - 50 employeesUsed the software for: Less than 6 months. “That said, its primary strength lies in its ability to restrict update access and centrally manage templates, which provides stronger control and governance than our current approach.“ April 29, 2026 AM Ana M Business ConsultantHuman Resources, 10,001+ employeesUsed the software for: More than 2 years. “One thing i Really miss in responsive is a notes space for each project where we could write shared considerations about each project.“ March 19, 2026 AC Anjali C Client Diligence SpecialistFinancial Services, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “The platform stands out for its clear structure and organization—each product is categorized neatly, and every section has a designated owner, which makes it easy to know exactly who to reach out to within different business units.“ March 27, 2026 CF Christian F Proposal WriterHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “For example, I want comments, activity, recommendations next to each other as my most used but it's annoying when they are far apart and require multiple clicks to go back and forth between them.“ March 24, 2026 ## Showing most helpful reviews Showing 1-25 of 190 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Proposal Writer Used the software for: Less than 1 year ### "Want to speed your RFX answering process? Use Responsive!" May 21, 2026 5.0 I'm very happy with Responsive because it saves a lot of time and resources for my team and I. I feel like I can rely on it both for reusing past answers and for drafting new ones. Once you're aware of how the app works –because you do need some training, as with every other specialized tool–, it becomes very easy and dynamic to interact with. I would definitely recommend it to RFX teams who are looking for saving time. Pros I love that it can use our Knowledge Base, Content Library and past projects to draft new answers or recycle past ones. I also love that it can draft and translate content in different languages. It is think it's very useful for project tracking, specially if you're working with different team members. If you're working against the clock, it's an incredibly useful and fast tool to answer RFXs. You can finish a large project in just a couple of hours. Cons When I'm answering an RFX inside the Answering Page section, I wish I could Control + F my way through the app so that I could go back to previously mentioned answers and copy paste them into new questions because sometimes RFXs are repetitive. A command like that would be useful. Review Source Proposal Coordinator Used the software for: 1-3 years ### "Positive Management Platform " May 19, 2026 4.0 Overall it feels positive and supportive as a platform. It is something I use every day for work, just about. Pros It is a great database to house our boilerplate information and project qualifications. Responsive as a platform is helpful for collaboration and sharing information across multiple people. Cons Sometimes the search feature can be a little too broad when typing in the search bar. The tags definitely help with organization but the search could be improved a bit. Review Source SVP Commercial Growth Used the software for: 3-5 years ### "NextGen RFPIO Review" May 12, 2026 5.0 very positive experience overall with responsive and would recommend for RFP response project management and drafting needs Pros Easy to navigate for our team and centralizes our go to market responses across the various members of our commercial team Cons there should be more native AI to query internal databases to pull answers to questions like a chatgpt or claude can do with connectors Review Source Senior Solutions Engineering Used the software for: 1-3 years ### "Smart RFP Tool!" May 7, 2026 5.0 Great, the AI hallucinates it a bit but it saves so much time when we have large rfps to auto fill then go back and review. Pros That its smart and automates as it learns from movements, responses, question patterns etc. It makes it so much easier to navigate and get from place to place with less clicks. Cons Sometimes its too jumpy and doesnt allow the user to click where they want or on what they want without spazzing out a bit. There could also be easier ways to reference recent rfp answers and what gets "saved to library" Review Source Security Engineer Used the software for: 3-5 years ### "Responses about Responsive" May 7, 2026 4.0 Excellent. A nice cloud service. Look for ways to motivate endusers to think about Responsive for more than just RFIs and RFPs and formal requests for Info... Pros Innovative UI that updates frequently with new enhancements. The AI feature is very promising and has acted as a multiplier when it comes to productivity and speed of responding to RFIs and RFPs. I am also witnessing quality improvements with AI-generated responses over the last 6-9 months. The AI features help me be a rock star at work keep it coming!!! Cons Not flexible enough. Making AI runs seems complicated. Not enough collaborative features. Work on custom options. My manager added some custom fields and seems like we could not do much with them after creation? Review Source Management Used the software for: Less than 1 year ### "Management " May 5, 2026 2.0 The system presents challenges from both an organizational and case‑development perspective and appears to be time‑consuming to set up and maintain. It is not as intuitive or efficient as working directly in Word for day‑to‑day use. That said, its primary strength lies in its ability to restrict update access and centrally manage templates, which provides stronger control and governance than our current approach. Pros From a document management perspective, this system can serve as a centralized repository for our templates with controlled access. It also enables a “build once, use many” approach, allowing us to update shared or redundant sections in one place rather than across multiple templates. While we are still working on standardizing and organizing our templates to fully realize this capability, the long‑term efficiency and governance benefits are significant. Cons At this time, the system does not appear to be very user‑friendly for our company’s needs. Our requirements may be too complex for its intended use. The time investment required to configure and organize our 20+ templates—each with roughly 10 sections or subsections—is substantial, especially considering this represents only a small portion of the overall system shared by three other groups. Additionally, day‑to‑day use would likely be more time‑consuming for our team than our current process. As a result, we may not be able to rely on the system for daily work and instead would primarily use it for template management, downloading templates into Word and editing from there, which mirrors how our assignments are currently handled. Review Source Marcus S. Lead Solutions Engineer Used the software for: 3-5 years ### "Responsive - the RFP lifesaver" April 29, 2026 5.0 On a daily basis, the platform actually feels like it was built for the people doing the work, not just the managers looking at the dashboard. It’s transformed our QA library from a messy fragmented and non contextual database into a resource we actually trust, which has made the day-to-day feel way more manageable and a resource we can trust. The AI is truly a life saver, I don't know what I'd do if my company ever looked to remove this tool.... Probably look for another job! Pros Before leveraging responsive, our team would spend hours or days hunting through old spreadsheets and pestering subject matter experts for the same five answers just because the question wasn't worded exactly the same. Now, the AI handles that first pass for us, and it’s surprisingly accurate. It actually pulls the right context for our security questionnaires and RFPs, which has cut our initial drafting time down to almost nothing. Cons Sometimes the collaboration with guest accounts can be a bit iffy if I need to involve someone who is not on the platform, I don't always know if they've received the question or reviewed it. Contrasting this with a google docs @ tag, where it's easier to see revisions or they can resolve the tag, I often resort to slack to double check. Review Source Lead Undedrwriting Analyst Used the software for: 1-3 years ### "Underwriter's Perspective on Responsive" April 29, 2026 4.0 Overall I have had a good experience using Responsive. I think it is a valuable resource for what it is. It is easy to then also have a document created with a record of how we responded for future reference. Pros I like that it is a one stop shop for all stakeholders in the RFP process where RFP asks, conversations and workflows can all be housed in one spot. It is easy to see what has been answered, what remains to review and easy to assign team members where needed to get the right people on the right questions to keep the workflow moving. Cons There are sometimes issues with the responses that are automatically pulled in where a question has a auto-response that does not answer the question being asked. Review Source Information Security, Analyst Used the software for: 1-3 years ### "Information Security Analyst" April 23, 2026 4.0 Overall, Responsive is a great tool. It offers many capabilities yet workers need time to learn the product to use it to its full potential. The AI Draft and 'Ask' feature are prime examples of proper implementation of Artificial Intelligence in products. The easy to use UI, constantly updated tracking, and roles and permissions offer a suite of tools to be leveraged to streamline processes. Pros Responsive offers a comprehensive platform with an visually pleasing and easy to use UI, great team collaboration with permissions and defined roles for projects, projects are tracked and updated instantly to ensure an accurate depiction of progress. Responsive also implements AI that streamlines lengthy assessments with a draft feature, automating repetitive tasks with accurate answers and referenced source material. Cons Responsive offers many capabilities and the opportunity to create more efficient processes, yet needs ample time to be curated to ensure accuracy and replicability. Review Source Vice President, Business Development Used the software for: 1-3 years ### "Responsive Helps Improve The Process, and then some" April 23, 2026 5.0 The customer service and support we have received is second to none. We are committed to getting better and better with how we use the tool and know we need to provide more training to our teams. Pros Responsive has helped us become more efficient in our response time and has provided a way for us to improve the quality and relevance of our answers. The new AI tools are great. Cons There is a definite time commitment to get things up and running and training our team has been a bit challenging as they are very stuck in the "old way" of doing things. Review Source Sr. Director Presales CoE Used the software for: 1-3 years ### "Nobody wants to answer RFPs, Responsive makes it easier" March 30, 2026 4.0 I think the solution has many areas for improvement, particularly in AI and library maintenance, but the core functionality is solid and delivers the key features needed by growing organizations. Pros No one wants to answer RFPs; it is an outdated industry practice. Responsive makes this easier by providing a central repository for all RFP responses and enabling collaboration among team members, which improves productivity by allowing people from different teams to work on proposals in parallel. Cons The AI capabilities are still immature, and the generated answers always need to be reviewed, which is time-consuming and undermines the solution's productivity gains. Review Source sB susan B. Senior Technical Writer - NA RFP Manager CP ESG Used the software for: 1-3 years ### "Best Solution in the Industry to Me" April 17, 2026 5.0 I lovvvve Responsive! There is zero comparison to the tool I had previously that literally kept me working through the night! Pros The speed in which I can import projects. The export to original upload format. The AI, the AI!!!!! The wonderful responsive, accurate, helpful support team. The incredible staff, webinars, coffee chats, and community Cons When I find the hidden incapabiilties, contact the help team, and then realize that it is fact an incapability. For example, we can run one AI Draft per project; otherwise a staff member has to clone it to add an additional document. Switched from [Qvidian](https://www.capterra.com/p/6944/Qvidian-Proposal-Automation/) It was an old dinosaur with little to no support or innovation. Review Source Underwriting Analyst Used the software for: 3-5 years ### "Responsive Review" March 25, 2026 3.0 Ok. Has some features that simplifies the RFP process, while other navigation features make it harder. Pros It automates responses, and aids in seeing past responses. Helps track the progress of bids and sets reminders to meet deadlines. Cons The answers don't always pull in accurately for questions we have seen over and over again. Navigating questions can be difficult, or going back to finding an unanswered question is not straightforward. Review Source Technical Writer Used the software for: 1-3 years ### "An extremely powerful content management system for RFPs and Sales content." November 11, 2025 4.0 It's been a great experience. A huge step up from our previous platform. The power of the platform is a clear win...the flexibility and options to manage and review content is second to none. Once familiar with the platform, it offers amazing flexibility to a power user. Pros The rich feature set and flexibility around managing content is excellent. While it's a little intimidating at first, the amount of functionality is one of Responsive's strong points. Cons Occasionally there's bugs and glitches. I think the downside of having so many features and functionality is the risk that code clashes sometimes and bugs are present. Responsive is very errr...responsive with bugs and addressing support tickets which is a plus, however, it would be good if bugs weren't present in the first place of course. Switched from [Ombud](https://www.capterra.com/p/204190/Ombud/) Lack of advanced features and functioanlity. Alternatives considered [Loopio](https://www.capterra.com/p/133042/Loopio/) Reasons for choosing Responsive, formerly RFPIO A more powerful feature set and the functionality that aligned with our processes and org. Review Source NG Nick G. Director, Proposals Used the software for: 3-5 years ### "Director, Proposals" April 17, 2026 5.0 I love Responsive. It's a great tool and best on the market. We couldn't do our job the same way without it. Pros Progress tracking is one at the top of the list. The amount of hours it saves our proposal managers on tracking the progress of a project is massive. That lone is worth the value. In addition, the accountability it holds with associates in reviewing their content. Without a system like Responsive's content library and review structure, our responses would not be where they are at today. Lastly, employee management - I oversee the proposal team and each morning I review a status on all projects to see where we are and having a dashboard like the Project view, executive dashboards, etc. it's extremely helpful. Cons Exporting into templates. My team spends a considerable amount of extra hours cleaning up the formatting when it doesn't export well or when we export into our template, but want to align with the clients RFP format - most times, it doesn't export that way, so the proposal managers spend countless hours cleaning this up. I have addressed this in the past. I would love it if there was a way we could have some sort of sequential author answering in the project. Today, we have multiple people that could contribute to one response. When one person is done, there is no way to track their progress, so what we have to do is create a manual process for tracking. It's extremely time consuming. Review Source Sr. RFP Manager Used the software for: 3-5 years ### "A Practical, Time‑Saving Tool for Modern RFP Teams" April 17, 2026 5.0 Overall, my experience with Responsive was positive. It made RFP responses more organized, collaborative, and efficient, especially when it came to reusing content and keeping teams aligned. While it required some upkeep to get the most value out of it, it ultimately helped reduce manual effort and made the process feel more controlled and scalable. Pros What I liked most about Responsive was how intuitive and practical it was for real RFP work. The content library made it easy to reuse curated, trusted answers, collaboration was smooth across teams, and the automation genuinely saved time without taking control away. Overall, it reduced friction and made the process feel much more manageable. Cons The platform could feel a bit heavy at times. Search and answer suggestions sometimes required a lot of tuning, and if the content wasn’t well‑maintained, the library could get cluttered quickly. Reporting and admin tasks also felt more complex than they needed to be, especially for day‑to‑day use. Review Source Sr Mgr, Global Commercial Contracts Used the software for: 3-5 years ### "Responsive is a good tool for IT assessments/customer questionnaires" April 17, 2026 4.0 I've had a good experience with Repsonsive. I brought the tool to my current company after using with my previous employer. The Q/A database makes the product worthwhile to respond to customer IT assessments and customer questionnaires. Pros The Q/A Library is the tool's best benefit. Having a place to store and easily access company information collected through previous work efforts is valuable and improves efficiency and reliance on internal stakeholders. Cons Inability to work easily with online portals and challenging formatting. Online portals that do not easily allow for input/export is a manual and time consuming effort that is supported by the Q/A library. Second - customers format their documents differently, and not all are easy to upload in responsive causing duplication of effort. Review Source Proposal Writer Used the software for: 1-3 years ### "Loving Responsive!" April 23, 2026 4.0 Responsive is a great value for the money! The way Subject Matter Experts are involved with keeping the content up to date and the ease of project in and project out really saves days not hours. Pros Responsive is a wonderful tool for holding all the information we use for various responses to RFP opportunities. All users have access to the latest and greatest information at their fingertips. Making team collaboration and staying on top of projects very easy. Cons Currently the export funtion is my least love of Reponsive. There is some difficulty when you export the project back to its original form. There are many work arounds but it does add some time to the back end of things. Review Source RFP Writer Used the software for: 1-3 years ### "I couldn't do my job without Responsive/RFPIO." December 19, 2024 5.0 Wonderful. It doesn't get any better than Responsive. Pros Responsive is the best tool I've used so far and I've tried a couple. It's intuitive, clean, and they are always adding features that are easy to learn and enhance user experience vs. takeaway. I have also enjoyed their new certification program. It has really helped me to utilize the tool better for myself and company. Cons Price, but the sales team is a pleasure to work with and have been very helpful in meeting us where we are. Switched from [Loopio](https://www.capterra.com/p/133042/Loopio/) It wasn't providing the same search results as RFPIO within the library and RFPIO tool was more intuitive to me. Alternatives considered [Loopio](https://www.capterra.com/p/133042/Loopio/) Reasons for choosing Responsive, formerly RFPIO Better usability and more intuitive design. Review Source IB Ishaan B. Product Security Governance Lead Used the software for: 3-5 years ### "Responsive- What works & what doesn't" November 22, 2024 4.0 I have been using the tool for 3+ years and it has been a very good experience overall. As already mentioned above, the tool is easy to use, and the account management is very helpful. Pros Responsive has an easy to use and easy to learn UI, which makes it easier to onboard new members/teams to the tool. It provides us an opportunity to create and leverage an answer library and collaborate with multiple teams at the same time, helping save a lot of time. Another great aspect is the value for money that the tool provides, compared to similar tools available in the market. Lastly, the account management team is very helpful and responsive (pun intended) and it is always a pleasure to work with them. Cons The answer suggestions that the tool provides while working on a questionnaire are incorrect a lot of times because sometimes the tool does a simple keyword match and because of the nature of questions, although the keywords may match, the answers suggested do not match the question at all. During such times, we rely on the human expertise and experience to search for the correct answers in the library. Alternatives considered [Loopio](https://www.capterra.com/p/133042/Loopio/)[Qvidian](https://www.capterra.com/p/6944/Qvidian-Proposal-Automation/) Reasons for choosing Responsive, formerly RFPIO Value for money, simpler UI, great account mgmt team, Review Source Global Institutional Sales Support and Client Relations Used the software for: 1-3 years ### "Extreme Time Saver" August 12, 2024 5.0 Responsive has helped increase my job efficiency greatly. With the platform, I'm able to easily add and remove Q/A pairings as well as leverage the current pairings we have in the database with ease. The ability to filter for certain things using the tags or collections feature helps me find things a lot quicker and remove any irrelevant items, ensuring the answers always pertain to exactly what I'm looking for. The only critiques I have with it are small ones which can be fixed or a new feature could be added to mitigate the problem. Overall, it's a very helpful platform that I encourage others in the industry to use, to help fill out questionnaires, as it has saved my team and I countless hours a year with the answering process. Pros \- Very user friendly - Smooth transitions between tabs and sections - Lots of options for sorting and filtering - "Collections" feature is extremely helpful Cons \- Copy and paste function sometimes doesn't work properly - When I'm in a Q/A pair, I'm unable to see what (if any) collection the pair is a part of. You can see this with the tags, so I'd like to see it with collections as well Alternatives considered [Loopio](https://www.capterra.com/p/133042/Loopio/) Reasons for choosing Responsive, formerly RFPIO I wasn't a part of the decision-making process, however, my team told me that Responsive seemed easier to use and had a more robust database storage system in place. Review Source Sr. Proposal Specialist Used the software for: Less than 1 year ### "First Year user Review" September 8, 2022 5.0 it's been great, the support and knowledge base have been exceptional. Pros The ability to upload our customer templates and answer on the fly, and then download the completed template. Very intuitive to find responses to questions in the library. Auto tagging Questions & Answers in templates. Cons There were a few bumps in the new version and a bit of a learning curve but overall a very good software for our needs. Switched from [Qvidian](https://www.capterra.com/p/6944/Qvidian-Proposal-Automation/) The ability to integrate into Microsoft Teams, the ease of responding and importing our own templates. Alternatives considered [Loopio](https://www.capterra.com/p/133042/Loopio/) Reasons for choosing Responsive, formerly RFPIO Loopio wasn't ready to integrate into some of the software we use regularly. Review Source proposal manager Used the software for: Less than 1 year ### "Responsive: A User-Friendly Tool with Room for Dashboard Improvements" November 13, 2025 4.0 Overall, I found Responsive to be a reliable and helpful tool that simplifies proposal management and enhances productivity. Pros Responsive is user-friendly and intuitive, making it easy to navigate and use effectively. it saves time and the manual search and responses can be easily automated. Cons The dashboard could be more streamlined, and the process for handling RFI responses needs improvement for better clarity and efficiency. Review Source Senior Pre-Sales Operations Consultant Used the software for: 1-3 years ### "Very pleased Pre-Sales Team user of Responsive!" March 19, 2025 5.0 9/10, the only reason I'm not giving it 10 is because I'm not fully leveraging all the functionality as of yet (especially the Auto-Respond and GenAI capabilities to save me time and increase efficiency). Pros The collaboration features, the Auto Respond feature, the mapping of projects and easy export into the source document. Cons Not a con as such, perhaps an inherent limitation of source files, but I would like some more accommodation of trickier source documents that e.g. have conditional questions (e.g. if Yes, reply to next question, if Not, do not) or documents that show or hide questions depending on how you previously answered to the questions above. Not sure if something could be enhanced in the tool to accommodate this, or other non-user-friendly types of RFx source files. Review Source AK Anthony K. Proposals and Data Analyst Used the software for: Less than 1 year ### "AI enabled RFP responding platform which allows for cross functional collaboration" February 20, 2025 5.0 Good experience so far. RFPIO is extensively used as part of my role. Pros AI enabled RFP responding platform which provides automatic prompts for each question. Collaborative platform allows entire teams to work on a single project. Cons Formatting when downloading means that images are not embedded in cells during download and extraction process. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.