# Page 2 | MasterControl Manufacturing Excellence Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is MasterControl Manufacturing Excellence the right Manufacturing Execution solution for you? Explore 182 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148011/MasterControl/reviews --- MasterControl Manufacturing Excellence 4.6 (182) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 18th, 2026 # Page 2 - Reviews of MasterControl Manufacturing Excellence ## Showing most helpful reviews Showing 26-50 of 182 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use WD William D. Manufacturing Quality Engineer Medical Devices Used the software for: 2+ years ### "MasterControl Mx Review " October 7, 2025 5.0 Overall, the experience using Master Control for our production records has been extremely positive. It is user friendly and allows our company to record the information quickly, accurately and compliantly. Pros I like working with the MasterControl team to enhance the product and add improvements on a continuous basis. The team really listens to customer feedback and integrates it into their release schedule. Cons I think that the reporting using Insights can be improved to allow different attributes to work better with each other. Alternatives considered [SAP Build](https://www.capterra.com/p/10004628/SAP-Build/) Reason for choosing MasterControl Manufacturing Excellence The user friendliness and feature availability as well as customer support. Switched from [Oracle Database](https://www.capterra.com/p/5938/Oracle-Database/) The platform was based on an old server and not supported anymore. Review Source JY Jack Y. Operations Manager Pharmaceuticals Used the software for: 1-2 years ### "Code Free Building, Intuitive End User Experience, Would Implement Again" October 8, 2025 5.0 MasterControl Mx is a system I would buy and implement again. They continue to expand functionality and build implement customer requests. Pros The user interface is code free to build master templates (batch records). Users get instant feedback when tolerances are exceeded. When customer support is needed, they use a good priority system to resolve problems in a timely manner. Many items were solved the same day. Cons We benefited greatly from a 120-day go live map from kickoff to implementation. Do not try to implement by yourself. Use subject matter experts to help configure the first couple records so your team can see how to build for success. Review Source VR Verified Reviewer Document Control Specialist Pharmaceuticals Used the software for: 2+ years ### "Lifesaver for the life sciences sector! " August 5, 2025 5.0 My experience has been very positive. It is nice to not have to worry about handwriting and spilling IPA on the paperwork or having pages of batch records lost. When a page goes missing that causes us to have to destroy the batch since we are not able to verify that information. Pros Mx has been great to streamline our production paperwork. We do not have to print and review and autoclave our batch records in order to start production. Given we do not have to spend that time, we are able to start production quicker maximizing our time in the cleanroom. Mx also helps to minimize corrections and errors the technicians may make compared to handwriting each entry. It also helps to save time and make the review process easier since there is not the hassle of trying to decipher handwriting and tracking people down for corrections. Cons The system itself is great, however, it takes a while to build each template and put it through the testing process. This is a company issue though but is starting to ease up due to hiring extra Mx builders to assist in getting more templates available for the production environment. Review Source JM Jonathan M. Director It Pharmaceuticals Used the software for: 1-2 years ### "Mx and me …an EBR ROAD TO SUCCESS " October 7, 2025 5.0 Has been a solid partnership between our company and MasterControl with a near seamless go live and successful post go live experience. Pros Here’s a version tailored for executives, emphasizing strategic value and business impact: "The Builder tool eliminates resource constraints and empowers your organization to implement a scalable, flexible electronic batch record (EBR) solution—accelerating digital transformation and driving operational agility." Would you like to include metrics, ROI language, or industry benchmarks to make it even more compelling for leadership audiences? Cons I wish we could move faster with implementation but that’s more of a us problem. I would like to see a boot camp style kickoff. Alternatives considered [Werum PAS-X MES](https://www.capterra.com/p/82749/PAS-X/)[Wellevate](https://www.capterra.com/p/229107/Wellevate/) Reason for choosing MasterControl Manufacturing Excellence Builder and cost benefits and used the qx for 10 yrs Review Source DP Donald P. IT System Analyst Pharmaceuticals Used the software for: 1-2 years ### "Great Option for EBR" October 9, 2025 5.0 Excellent. From sales, leadership, implementation and support, the entire MasterControl team has been a great partner. Pros Easy, intuitive interface for record building and EBR execution with review by exception. A great no code solution for fast implementation. Cons Minor inconveniences with building, but overall very good. These things are extremely niche use case for specific records that workaround scan be made for. Alternatives considered [Tempo Manufacturing Execution System](https://www.capterra.com/p/247777/Tempo-Manufacturing-Cloud/) Reason for choosing MasterControl Manufacturing Excellence Cost, sales teams, perceived validation support Review Source Joshua B. Production Technician Biotechnology Used the software for: 2+ years ### "Master Control an awesome tool in the Life Sciences" August 19, 2025 5.0 I find it easy to use and it has been a great help as a training coordinator to use it for easily tracking trainings. Pros It's easy to use, it also makes it simple to create and store documents. Master Controls customer support is also quick and reliable. Cons It takes awhile to train everyone on how to use it correctly, the search feature could also be better, if you don't know the exact document number or title of the document you are searching for it can be hard to locate. Review Source JH Judy H. Sr. Manager, QA Pharmaceuticals Used the software for: 1-2 years ### "Senior Manager, QA" October 9, 2025 4.0 Overall master control excellence is easy to navigate, and simpler construction for end users. I’m looking forward for the AI as well as logbooks functions. Pros My company use master control for electric batch records. It’s very easy to use. I like it is able to perform Review By Exception. Cons I’m having challenges with the issue that Attachments are unable to be downloaded all together with the executed batch records. Review Source LM Luis M. QUALITY ASSURANCE AQL LEAD Pharmaceuticals Used the software for: 1-2 years ### "friendy use" September 22, 2025 5.0 Pros easy to track employees training to make sure they are complying with requisites to take other traininns Cons I don't like to take test for every read SOP. I think is a better option just read the SOP and signing off because either way we supposed to open the SOP every time we perform any process, is not something that we suppose to memorize. Review Source AP Ashley P. Sr. Manager, Quality Systems Medical Devices Used the software for: 1-2 years ### "Mx streamlining" October 8, 2025 3.0 Great experience and user adoption to the module was one of the easiest we have had! The operators love using Mx and dread when there is early phase work that pushes them back to paper processes. Pros Love how the module has streamlined our processes and made the training integration seamless. Has drastically reduced the time and buden reviewing final batch records. Cons The inspection plans feature doesn’t work as well as we had hoped especially for a business that follows different types. Review Source GH Greg H. Supervisor, QMS Systems Biotechnology Used the software for: 2+ years ### "MC Mx Myriad" October 7, 2025 5.0 Pros It got us away from using a paper system for production records and master templates for our reagents lab. Cons The cost is extremely high per license. It’s forced us to reduce the amount of builders to one when we really need more but can’t afford. Review Source TL Traci L. Senior MasterControl Specialist Medical Devices Used the software for: 1-2 years ### "Mx makes life easier" October 7, 2025 4.0 Overall electronic batch records has been well received by our company. Production likes the ease of use, the capture of who did a step and when enhances compliance, good documentation practices errors were immediately eliminated and auditors love the transparency and quick response time to see a requested record. Pros Implementing electronic batch records helped us to streamline our processes and minimize operator errors. It also shortened our record review time considerably. Cons The data lake refresh time is too long for any real-time reporting in Insights. Also, when to use tags is rather confusing. Alternatives considered [TULIP platform](https://www.capterra.com/p/237065/TULIP-platform/) Reason for choosing MasterControl Manufacturing Excellence MasterControl could do more of what we needed and could link to documents and training, whereas Tulip could not. Review Source PH Patricia H. EQMS sysadmin Medical Devices Used the software for: 6-12 months ### "Mx support helps calm fears" October 7, 2025 4.0 Excellent help from implementation and post go live helped us be way less nervous about the process overall Pros The support during and after implementation. The ability to add scanners to capture equipment info and training checks Cons Quarterly upgrades means for 8 weeks a quarter the sites are not aligned so can’t import to prod new templates Alternatives considered [Tulip](https://www.capterra.com/p/180620/Tulip/) Reason for choosing MasterControl Manufacturing Excellence Integration with docs and training check Review Source EE Elias E. Manufacturing Operations Engineer Pharmaceuticals Used the software for: 1-2 years ### "An Excellent Experience" October 7, 2025 5.0 Its been a great experience being able to interact with MasterControl. Both the system and the vendor, every aspect of the brand is fantastic. Pros One of the best things about Mx is it user friendly user interface. Being able to easily execute, have automated calculations, sign-offs, data projections is fantasitic for our end users. Cons There are some features that are not there yet but one of the features i wish was there, the cascading calculation. Where a numerical value is subtracted from a dynamic value capture. Review Source MB Megan B. Regulatory Affairs Associate II Pharmaceuticals Used the software for: 1-2 years ### "Great for Document Management" October 8, 2025 5.0 I’ve used it for document routing, document approvals, document distribution, supplier approval processes. Pros I like the reduction of paper records and not having to distribute controlled copies to different departments. Cons I don’t like that you can’t easily track the lifecycle of the document or task tracking, rather you have to click into the info card and find the right section. Review Source JM Jack M. Senior Transformation Project Manager Pharmaceuticals Used the software for: 2+ years ### "Life Sciences - Mx review" August 18, 2025 5.0 Very good experience with Mx which has helped improve our quality and manufacturing metrics seeing a big reduction in GDP errors and batch disposition times across the network Pros Ability to review from anywhere in the world in real time Review by exception functionality Error proofing functionality (e.g. REGEX, Auto calcs) Cons Length and frequency of downtime Number of defects found after quarterly upgrades and issue resolution is sometimes lengthy Review Source MM Mike M. Business System Owner Pharmaceuticals Used the software for: Less than 6 months ### "Really Liking the MX system. " October 7, 2025 4.0 We are still within the implementation of this product so we haven’t had the experience of most users, but overall building the master tablets and developing the product is really good. Pros The Mx platform is easy to use efficient in really has a lot of features that other products don’t have. The production workflow is secure, intuitive and user-friendly. Cons Being able to add custom features and integrations is one of the biggest challenges right now. This would be a great enhancement. Switched from [SignWell](https://www.capterra.com/p/184497/Docsketch/) MasterControl just offered an overall better product. Review Source BI Ben I. Lead Production Technologist Pharmaceuticals Used the software for: 2+ years ### "Lean Driven BMR Generation" June 10, 2025 5.0 Overall an excellent and constantly updating system for batch manufacturing records. Excited to continue to work with MX Pros Excited about the V2 update. Currently using inbuilt features to streamline document production. Now producing out US records in less that one week, down from 10+. Cons All the updates to make with V2 update, but pleased in the long run. Some small day 1 features missing like moving multiple steps at once in a record. Review Source Response from MasterControl June 19, 2025 Thanks for the review, Ben! We are excited about continuing to bring enhanced functionality to your manufacturing system. ER Erik R. Transfer and Product Support - Digitalization Medical Devices Used the software for: 2+ years ### "Great EBR tool on its way to become a great MES" May 14, 2025 5.0 Great experience over all. Support has been good and fast, willingness to hear customers needs is top Pros Mx is a great state of the art tool with an tight update schedule. Cons New features not always fitting 100% on old features. Some new features only work if you don’t use certain old festures Alternatives considered [MDP Custom Fiori Client](https://www.capterra.com/p/10017938/MDP-Custom-Fiori-Client/) Reason for choosing MasterControl Manufacturing Excellence QMS Integration. Ease of use and setup. Z Review Source AM Andres M. System analyst Biotechnology Used the software for: 6-12 months ### "Good looking user interface" October 8, 2025 5.0 Has been a really good experience. Operator love how straightforward is the system. Production records can be made in record time with their templates Pros What I like the most is the user interface and being a saas solution. Given that is saas, we don’t have to worry about deployments or local servers Cons it does not provide SQL access to extract data. We found the the jreports or insights does not fit our needs Review Source WS Wendy S. Business Applications Manager Pharmaceuticals Used the software for: 1-2 years ### "MasterControl Manufacturing Excellence Key for Life Sciences " January 2, 2025 5.0 So far it has been easy to use and maintain. Learning how to build our records within MX took a small learning curve, but once you build one, you are on your way! Pros The ability to use system features to prevent human error from occurring. It is also nice to configure records to notify users via email when certain steps are completed (i.e. failing result, OOS result). Cons Lack of reporting capabilities. With implementation of premium insights module we can now create and manage dashboards of all of our data from MX Module, including KPI, CPP, Corrections and more. Review Source Joshua P. Quality Process Manager Food & Beverages Used the software for: 1-2 years ### "MasterControl Manufacturing Excellence in the Life Sciences Field" August 1, 2025 4.0 Pros I like that we were able to move most of our paper production records into the electronic system. I also like the security of automatic timed sign outs for regulatory purposes. Cons I dislike having to click to drill down to individual steps in a production record. It would be easier with a series of carrots and dropdowns that are instantly accessible. Review Source AC Angela C. Sr Associate Biotechnology Used the software for: 6-12 months ### "Production Records review" October 7, 2025 5.0 It would have been more helpful to have the on site consultant help us build the eBR rather than building it for us with us watching. Pros Ease of use for building the template and the options for the different phase steps (date, multiple choice, table, calculation, etc.). Cons Calculator does not contain all needed scientific operators. Not being able to easily move phase steps within the phase. Review Source KR Kris R. Specialist Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to use!" December 10, 2025 5.0 Overall staff finds it easy to use and easy to find their way around. Being able to flag documents easier would be helpful. Pros Simplicity is good. Super easy to navigate for what I need. Like to main screen having quick options. Cons Would love to have a dark mode or the light blue/ gray font darker. Sometimes a little hard to see. Review Source RT Rose T. Business Process owner Pharmaceuticals Used the software for: 2+ years ### "Review of Master Control Mx" May 15, 2025 4.0 Master control have helped immensely with our digital journey. Collaboration in our hypercare period to discuss pain points from implementation has given us a much more seamless approach Pros Potentials with review by exceptions and global elements in the builder. Cons Having to remove links to other sections when adding to the template library Review Source WY Wanda Y. QS Specialist Pharmaceuticals Used the software for: 2+ years ### "Mx is a good tool" March 17, 2025 4.0 I like this module and I work in this module every day. Great support from team. Pros The Mx configuration is very flexible and can be easily adapt to our company processes. Also the development of new features are in good speed, I see new things coming up quickly and very useful. Cons Since our company run production 24 hours a day, the stable performance is really the key. But the Mx sometimes get interrupted either by large reports or serve get hiccups, especially when updates been installed. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.