# ShipHawk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ShipHawk the right Shipping solution for you? Explore 37 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148006/ShipHawk/reviews --- ShipHawk 4.8 (37) [View alternatives](https://www.capterra.com/p/148006/ShipHawk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ShipHawk Ease of use 4.8 Customer Service 4.7 ## Pros and Cons in Reviews KB Kendra B NetSuite Admin and Logistics CoordinatorAutomotive, 51 - 200 employeesUsed the software for: 6-12 months. “ShipHawk’s team transformed our warehouse, moving us from cumbersome NetSuite and our manual labor team now works efficiently without being slowed down by computer processes.“ June 27, 2024 JW Joe W Director of ITWarehousing, 201 - 500 employeesUsed the software for: Less than 6 months. “The user interface is not polished or pretty.“ May 23, 2025 Sam P Director of OperationsRetail, 11 - 50 employeesUsed the software for: 6-12 months. “Our Shiphawk rep and support team are always available to help solve problems.“ January 2, 2026 SW Scott W PresidentAutomotive, 11 - 50 employeesUsed the software for: 6-12 months. “There are a few small customizations that just stop short of giving improved capability. “ August 15, 2022 RN Ryan N Director of OperationsBuilding Materials, 11 - 50 employeesUsed the software for: More than 2 years. “They are constantly making updates based on user feedback and their support team is A+“ May 9, 2024 AH Alexandra H owner - project managementFurniture, 2 - 10 employeesUsed the software for: More than 2 years. “They closed our account with no notice back in July 2020 and we were unable to book the dozens of shipments we had already quoted our customers, which was costly as we had no other alternative at the time.“ February 17, 2021 SW Scott W PresidentAutomotive, 11 - 50 employeesUsed the software for: 6-12 months. “I researched many of the leading shipping and fulfillment solutions available to tie into Netsuite and communicate without heavy intensive customizations and massive scripting. “ August 15, 2022 ## Showing most helpful reviews Showing 1-25 of 37 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joshua H. Software Engineer Furniture Used the software for: 2+ years ### "ShipHawk is the best whiteglove and LTL aggregator out there with full API support" December 5, 2018 5.0 We run an online marketplace and we need to ship products and integrate all the results (pricing, tracking, delivery dates, etc.) into our system so that we can provide updates to our users, track them for our own book keeping, and follow up if things go wrong. UPS and FedEx were easy and reliable, but we also ship large irregular items that require whiteglove handling or crating. Those items require working with much smaller, more specialized shipping partners that lack the technological infrastructure of a UPS and are very difficult to integrate with. We spent many dozens of hours of staff time each week on the phone with shipping companies and individual drivers trying to keep our transit information and ETA estimates updated and tracking down missing shipments. ShipHawk abstracts all of that away and provides an API interface much closer to something like UPS, complete with status updates and all. Definitely a much easier, smoother, more scalable process for us. Pros ShipHawk does all the heavy lifting to get updated tracking information, negotiate rates, and work with shipping partners. That frees your own staff up to make your own product better instead of spending all their time on the phone with truck drivers scattered around the country. It also means that you only need to integrate with a single service (ShipHawk) rather than the dozens of specialized regional shippers out there. Better yet, ShipHawk provides a modern RESTful API and hides the fact that many of the smaller shippers still just ask you to email them spreadsheets. Cons There are many, many options involved in shipping something complex like a heavy bronze statue. What sort of packing job and materials should be used, what sort of machinery is necessary to load it onto and off of the truck, etc. Many of these are opaque and confusing unless you're familiar with the details and terminology of the shipping business. ShipHawk abstracts away some of these and is very responsive to questions and queries, which takes the sting out of this. Review Source BH Brandon H. IT Director\\Project Manager Health, Wellness and Fitness Used the software for: 2+ years ### "ShipHawk Saves our Company Money and Time." May 31, 2022 5.0 We have used ShipHawk for about 3 years and have saved thousands of dollars in shipping costs and an equal amount saved in user errors when sending packages out. Some of the features we use and enjoy are as follows. 1.) Ease of use. Smart packing is highly recommended. Once properly set up ShipHawk is very easy for the average warehouse worker to understand and use efficiently. 2.) Highly configurable rules engine. ShipHawk can accommodate almost any shipping policy into to easy to use rule sets that can be configured easily. 3.) Customer support is top-notch. I can stand behind the support that ShipHawk offers its customer base. They have always been available for us when issues arise and I enjoy working with their support team. 4.) Integrates well with Netsuite and implementation with ShipHawk onboarding team was very professional. I would highly recommend ShipHawk to other companies and have on numerous occasions. Pros The efficiency of using ShipHawk for basic warehouse workers as well as the ease of use in administration of ShipHawk rules and users is also a big plus. Training users in the warehouse used to take weeks now in a few days they can be up to speed with most warehouse workers. Cons I don't see a lot of cons using Ship Hawk. Updates can be tricky due to our custom instance of ShipHawk. But that con is not entirely on them. Reason for choosing ShipHawk ShipHawk was highly recommended from our NetSuite on-boarding team. Upon reviewing the software I found it to be the right fit for our company and warehouse structure due to the ease of use it provided. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) NetSuite was not efficient for our warehouse workers to use effectively. User spent too much time looking for data to make shipping decisions. Most of the time the users couldn't choose the best shipping method for the packages. Review Source JS Joshua S. Director of Information System Wholesale Used the software for: 6-12 months ### "Great product that gets the job done" October 24, 2023 5.0 Overall, ShipHawk gets the job done. It meets the needs we have for small parcel shipping with is huge. But with other options on the market, do you research. If you feel like this works for you great. But it is not the end all be all either. I am happy with ShipHawk, but again I was not part of the decision process when selecting. Pros I like some of the features as far as label creation. Having the WMS and Shipping Module combined comes likewise as a blessing and a curse. But as I am getting off the ground with ShipHawk, it works great but will require a greater in depth use. Cons I am not extremely please with the implementation process, i dont like the fact that their modules go from picked to shipped, but again its not a deal breaker just not what I am used to Alternatives considered [Descartes Pacejet](https://www.capterra.com/p/135375/Pacejet/) Reason for choosing ShipHawk The small parcel features Review Source JC Joe C. NA Supply Chain and WH Manager Sporting Goods Used the software for: 6-12 months ### "Great Parcel Shipping Platform" March 17, 2023 5.0 I am super please with the end result. Looking forward to phase 2 of LTL shipping and how much more time my shipping team has to work on other core functions! Pros I like how easy it is for my team to ship a package. We have it dialed down to a few scans, and boom, you get a label! Cons The system is very customizable and rules driven. I wish the rules were already built in or could be easily understood. The ShipHawk team has been great about helping us navigate the customizations! Alternatives considered [Descartes ShipRush](https://www.capterra.com/p/43273/ShipRush/)[Shippo](https://www.capterra.com/p/146146/Shippo/) Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) ShipHawk integrates directly with NetSuite and we no longer have lag time between packing > shipping and shipping > billing. Review Source BW Bill W. Netsuite Administrator Construction Used the software for: 1-2 years ### "Great Software for Shipping, one of the best " December 3, 2021 5.0 By using ShipHawk we have been able top optimize our shipping process saving us time and money. When ever we have an issue or question on how to do something the support team has been quick to respond and keep us moving. Pros How easy it was to integrate with Netsuite and to keep it update. We love how easy it is for the users to ship out the packages and it saves us so much time. Cons Not much I don't like because ShipHawk has helped us customize the parts we didn't like so the software has met our needs as we continue to grow as a company Switched from [Descartes Pacejet](https://www.capterra.com/p/135375/Pacejet/) Software was slow and they were unable to meet our needs as we were growing. Couldn't deliver the customizations we were looking for Review Source MM Marli M. Sr. Supply Chain Manager Wholesale Used the software for: 2+ years ### "Happy Shippers!" February 6, 2024 5.0 Pros ShipHawk enabled us to ship a lot more efficiently. With the eCommerce side of our business, we have a lot of orders that are very similar and we can do bulk shipping and bulk processing and get orders out faster. Cons Packing Rules don't really fit how our items are able to be shipped. It is a great concept but it hasn't been able to work for us. Switched from [RF-SMART Shipping](https://www.capterra.com/p/10006813/RF-SMART-Shipping/) We had outgrown our previous solution and were looking for something that would not only fit our needs now, but something that could also grow with us. Review Source SP Scott P. IT Warehousing Used the software for: 2+ years ### "ShipHawk Review" March 14, 2022 4.0 Pros Able to connect to Retail Website. Gives shoppers accurate shipping rates before purchasing. Able to filter orders by warehouse so each site can only see what they need to see. Cons Doesn't have quantity in decimals. 0.5 lbs of nails for example or selling by the lbs. Large modifications take a long time to complete or cost extra to speed up the programming part. Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Reason for choosing ShipHawk More features, able to handle multiple warehouses, notes to order, keeps software up to date. Review Source ML Michael L. Cataloger Construction Used the software for: Less than 6 months ### "Excellent Product and Support" September 19, 2023 5.0 A great company that strived to incorporate and tailor their system as best as they could for our company's unique needs and desires. Pros Being able to compare the rates of any of our carriers was clutch, and being able to also include non-supported carriers and still be able to track and manage the shipments and data automatically instead of manually was huge for us. Cons There are some features that we think could have been developed better for the end user, we've already brought those up to the team that handled our launch and they immediately began working on getting them discussed and implemented. Switched from [Kuebix TMS](https://www.capterra.com/p/153783/Kuebix-TMS/) We were looking for a means to automatically write back our shipping information back to Acumatica instead of manually entering. Review Source SW Scott W. President Automotive Used the software for: 6-12 months ### "Takes your business to a new level" August 15, 2022 5.0 ShipHawk was great. Our implementation manager, \[SENSITIVE CONTENT\] was incredible, everyone on their customer service team responds quickly and helps resolve any issues or concerns. This is a great, straightforward company to work with. Pros This web-based intergration effortlessly ties into Netsuite. I researched many of the leading shipping and fulfillment solutions available to tie into Netsuite and communicate without heavy intensive customizations and massive scripting. Shiphawk does all of that and more. Shiphawk allows my team to communicate with each other and improve efficiency. Our shipping times, shipping errors and processing times all have been reduced. I was looking for an extremely affordable service, that was web-based and not limited by users or locations. I also needed something that could be implemented without having dedicated IT people working on it. Finally, I needed to make sure that my customers would see improved communication as well. Shiphawk allows our company to improve our shipping and fulfillment operations without even needing custom hardware. Cons The only real con that I can speak of is that there are a couple of insignificant features that could be built out. There are a few small customizations that just stop short of giving improved capability. All of these things I was able to resolve with a few Netsuite Workflows. So all in all, not really an issue. Plus I know they just released their WMS so I suspect that is where some of those features have been expanded on. Review Source Zura G. VIP technical support Telecommunications Used the software for: 6-12 months ### "Simplify the shipping process and provide it yourself with the help of shiphawk " September 7, 2021 5.0 process is very intuitive for customer so they can keep an eye on your order Pros They provide us software with booking shipment for our customers which makes to make easy our working process Cons It’s not very useful for small size companies Review Source AW Ashley W. Warehouse associate Warehousing Used the software for: Less than 6 months ### "Shiphawk review " August 19, 2022 5.0 Pros It's very easy to use it also makes shipping a breeze Cons There is nothing I don't like about it it's a great software everything in one postal all the way to ups and fed ex Review Source KC Kathleen C. Used the software for: ### "Great Shipping Software for Busy Retailers" March 22, 2016 5.0 Great software for high volume shippers, especially those who need a wide net of multi state freight carriers Shiphawk puts instant quotes at your fingertips. Review Source Response from ShipHawk March 22, 2016 Thanks for the wonderful feedback, Kathleen. We are thrilled our software has been able to save you time! Andrew S. Strategic Analytics and Operations Manager Consumer Goods Used the software for: 1-2 years ### "Shiphawk - Easy to understand and implement" August 18, 2025 5.0 I would highly recommend Shiphawk to anyone. The Shiphawk team is knowledgeable and didn't rush our implementation process. This allowed us to work through practical issues without feeling hung out to dry. Our team has had zero complaints about Shiphawk. Pros We switched to Shiphawk a little over a year ago. With ShipHawk, it’s very straightforward to investigate what’s going on with shipments. Our warehouse staff found it incredibly user friendly which made implementation headache free. Cons We haven't had any issues with the software. The ticket system is great and we've had answers to our questions the same day we submit a support inquiry. Switched from [Descartes Pacejet](https://www.capterra.com/p/135375/Pacejet/) We were very unhappy with Pacejet. We consistently experienced technical issues that took too long to resolve. Review Source JW Joe W. Director of IT Warehousing Used the software for: Less than 6 months ### "A WMS that delivers on its promises" May 23, 2025 5.0 I can't speak highly enough of our implementation team. They engaged with us to deeply understand our processes and worked relentlessly to make sure they delivered a solution that was purpose built for our needs. They are easy to communicate with and made us feel comfortable and confident throughout the whole process. Pros The Shiphawk team was engaged with us quickly and worked tirelessly to understand "the why" of how we did things. With that deep understanding they developed and tested solutions and were tireless in delivering a product that supported our company. The product is easy to use and easy to deploy. It has eliminated a lot of complexity in our processes without sacrificing business requirements. Cons The user interface is not polished or pretty. I believe it should have a polished UI that speaks to all of the usefulness the product delivers on. Alternatives considered [RF-SMART Shipping](https://www.capterra.com/p/10006813/RF-SMART-Shipping/) Reason for choosing ShipHawk We would have had to change some of our processes to get RFSmart implemented. Shiphawk took our requirements and developed around them and delivered on their promises. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) We never could get NetSuite WMS to work well with our processes. We frequently ran into data errors that NS WMS could not work through and routinely had to default back to the native UI to complete transactions. Review Source Sam P. Director of Operations Retail Used the software for: 6-12 months ### "Great Shipping Platform" January 2, 2026 5.0 Overall Shiphawk does a great job in helping us through our shipping is as efficient as we can make it. Pros Our Shiphawk rep and support team are always available to help solve problems. The user interface is easy to understand. Cons It would be great if there was more flexibility to where the user can login to track performance, rather than the login being tied to the workstation. Review Source TP Tripp P. Project manager Public Safety Used the software for: 1-2 years ### "Shiphawk Rocks" March 20, 2025 5.0 12/10. The implementation was super smooth. We rarely have problems. We have over 140,000 SKUs and Shiphawk can handle it all. Pros The ability to get real time quotes from inside a quote or sales order in Netsuite. It also gives our shipping team a portal entirely dedicated to them. They can see our cost, the weights, dims, and BOL all within seconds. The ability to create rules based on nearly any criteria allows us to refine our shipping costs even more. we ship items that roll up so on paper, they are hundreds of feet long. With rules, we can turn it into a box that is just 48" wide. Customer support is the best of any software company we have/are using. Usually, responses happen within 5 hours or so. Cons Sometimes we wish we could see more information that exists in the backend. You have to submit support tickets to know why certain carriers don't show up as an option. You also can't compare things like negotiated rates and published rates while making a shipping decision. Review Source CS CJ S. Sr. Business Analyst Logistics and Supply Chain Used the software for: 6-12 months ### "Great TMS!" August 8, 2024 5.0 Pros Very responsive to any of our support requests. Good implementation experience overall. Cons Some features that should have (seemingly) already existed on a TMS platform, but did not. ShipHawk were quick to get them added, however. Switched from [Descartes Pacejet](https://www.capterra.com/p/135375/Pacejet/) Needed a better Amazon Buy Shipping TMS software. Review Source KB Kendra B. NetSuite Admin and Logistics Coordinator Automotive Used the software for: 6-12 months ### "No turning back " June 27, 2024 5.0 Transitioning to ShipHawk has revitalized our shipping operations. Their platform is incredibly intuitive and has alleviated a significant amount of stress. Their commitment to reliable service enhances our operational efficiency and boosts customer satisfaction, seamlessly aligning with our business objectives. ShipHawk’s exceptional customer support team is always on hand to address any queries or issues promptly. They have truly streamlined our logistics, making our shipping process smoother and more effective. Pros ShipHawk’s team transformed our warehouse, moving us from cumbersome NetSuite and our manual labor team now works efficiently without being slowed down by computer processes. ShipHawk is simple and intuitive, barely any training needed bc it is obvious what to do. Cons I have to be diligent to follow up myself at times after meetings on action points. Alternatives considered [Descartes Pacejet](https://www.capterra.com/p/135375/Pacejet/)[FreightWise](https://www.capterra.com/p/207080/FreightWise/) Reason for choosing ShipHawk As soon as the product was demonstrated, our team could tell how to use it without even being told! Switched from [Kuebix TMS](https://www.capterra.com/p/153783/Kuebix-TMS/) Because Kuebix was sunsetting and we needed a solution. Review Source DH Dustin H. Operational Analyst Wholesale Used the software for: Less than 6 months ### "Amazing Platform " May 30, 2024 5.0 Overall the TMS was the easiest and most detailed system i have implemented into our company thanks to their team and documentation on their services Pros How customizable their platform is to best meet the needs of the company. Implementation team very knowledgeable and helpful when it come to getting the most out of the platform. Cons There isn't much to not like about Shiphawk Switched from [Descartes Pacejet](https://www.capterra.com/p/135375/Pacejet/) Pacejet did not meet the needs of what we needed nor where they customizable to our needs in the way Shiphawk is. Review Source RN Ryan N. Director of Operations Building Materials Used the software for: 2+ years ### "Best in Class TMS" May 9, 2024 5.0 Pros Shiphawk allows us to accurately rate in our Shopify shopping cart as well as fulfill all parcel and LTL orders. We looked at a ton of different options back when we switched and Shiphawk was far and away the best solution we found. Have been with them for over 2 years now and never looked back. They are constantly making updates based on user feedback and their support team is A+ Cons When we first switched their Shopify buildout was very new, most customers use NetSuite it seems. Since that time they have made a ton of updates and solved all the early issues we dealt with Review Source Jarrod G. Director of Operations Retail Used the software for: 6-12 months ### "Excellent Sales Pitch with Terrible Follow Through" November 17, 2023 1.0 We wasted a lot of time and money waiting on them to fix things and jump through hoops when they should have been able to tell us up front that they were not a good solution for a company our size. They new we needed to operate without full automation for a while until we launched NetSuite. After 8 agonizing months of weekly setup meetings we find that there solution made it take 4.5 minutes to produce one BOL. That was the best time out of many tries. It takes 30 seconds with other systems. We set up and compared 4 other competitors while we were waiting on ShipHawk. Each one in a matter of hours. Pros It integrated with NetSuite and offered the potential to automate our shipping process so it cut down on the number of people needed just to create BOL's. However it took so long to try to onboard we had to abandon the process because we were afraid we would run out of time before NetSuite was ready. We gave them 8 months with weekly meetings and hardly got anywhere. Cons Terrible implementation team that spent a lot of time learning on the job. Alternatives considered [Freightview](https://www.capterra.com/p/136895/Freightview/)[ShipHero](https://www.capterra.com/p/166930/ShipHero/)[Bright Suite](https://www.capterra.com/p/89269/Bright-Warehouse/)[MyCarrierTMS](https://www.capterra.com/p/239697/MyCarrier/) Reason for choosing ShipHawk Mostly timing of when we could be onboarded and the NetSuite integration potential. Switched from [Freightview](https://www.capterra.com/p/136895/Freightview/) We were looking for a partner that had NetSuite integration. Review Source Response from ShipHawk December 11, 2023 Hi Jarod, We want to respond here as we have on the other review sites you have posted this feedback on. We understand that ERP projects can be delayed and that you were not ready to complete the ShipHawk integration. Successful implementation requires a collaborative effort, and unfortunately, the necessary resources and commitment weren't fully provided on your end. We are happy to re-engage and help you get back on track, but full team involvement is crucial for a smooth and efficient process. Please contact us at your convenience to discuss. We will do whatever it takes to get you back on track. We remain committed to your success and are confident that, with a collaborative effort, we can achieve your desired outcomes. VR Verified Reviewer Technical Product Manager Apparel & Fashion Used the software for: Less than 6 months ### "Easiest TSM Solution" February 2, 2024 5.0 We went with integrating Shiphawk via API and then mid-way through implemented Netsuite so we also had to switch Shiphawk over to Netsuite and basically start-over. Our first implementation specialist was not helpful and non-responsive. We are thankful we were able to get a new specialist who has been helpful, responsive and accommodating. ShipHawk's TSM platform, great imps specialist, and responsive support team are fantastic! Pros Implementation was easy and straight forward and a breeze to get staff trained on the new platform. I really like the rules engine. There are some unique business requirements that Shiphawk was able to accommodate. This is a biggie for us and a major win! Cons There are some features we'd like to have, such as the ability to customize and automatically trigger a shipping confirmation. A more simplified way to brand the pick tickets, packing slip, and tracking page. Share dashboard views with your team so each person doesn't have to create their own. Alternatives considered [Descartes Pacejet](https://www.capterra.com/p/135375/Pacejet/) Reason for choosing ShipHawk Rules engine and better UI. Implemented Pacejet at a previous company and was never able to get it implemented to the warehouse. It was too complicated for the warehouse to use. Switched from [ShippingEasy](https://www.capterra.com/p/128334/ShippingEasy/) We needed a solution that would work with Netsuite. Review Source Brandon C. Product Manager Chemicals Used the software for: Less than 6 months ### "From Work Orders to Sales Orders, total visibility from the Production floor to the Warehouse floor!" October 27, 2022 5.0 Would highly recommend to any person looking to implement a WMS or TMS, this would be the first place I would start. Use them to build your requirements off their system and compare to the rest during your due diligence process. Pros Ease of use of the product was key. Bringing in a new process into a fast paced manufacturing environment is never easy. The product had to be easy to navigate and troubleshoot problems in processing in order to keep productivity up. Cons From a WMS perspective, the user interface could be a bit more modern. Not a hinderance to operations at all though. Alternatives considered [RF-SMART WMS](https://www.capterra.com/p/210341/RF-SMART/) Reason for choosing ShipHawk At the end of the day, if the products all meet your requirements, the referrals and word of mouth along with the implementation team is what was the differentiator. We looked at ShipHawk being a partner in Maxima's growth aspirations, and leveraging their team and their wealth of experience and knowledge from previous projects was critical in guiding us through our successful implementation. Review Source AM Adam M. CFO Automotive Used the software for: 1-2 years ### "Shiphawk Review" May 27, 2022 4.0 Overall experience has been very good (see "Pros" section above). Additionally, customer service has been very strong overall (upgraded to "exceptional" in recent months). Pros We love the master pack system. After initial set up of the system, Shiphawk now populates order weights within a 1/4 of a pound, eliminating the need to weigh each order. We basically just verify the ship-to address, click and ship. The system is easy to learn, very user friendly. Anyone can figure out how to use Shiphawk. Cons For a while, every 3 months or so, the system would go down briefly, requiring us to manually ship orders using FedEx's ship station portal. It seems like the frequency of these outages has been decreasing, however. Leadership has been very receptive to our feedback on this issue. Reason for choosing ShipHawk Flexibility to configure the product the way we needed to (master packs, lithium batteries, up front rating). Review Source MH Michael H. Associate VP of Global Operations Warehousing Used the software for: 2+ years ### "ShipHawk is an Amazing Partner!" February 1, 2024 5.0 The implementation team, our account manager and support personnel are amazing. They go above and beyond to help no matter what happens or who caused an issue. Pros The thing that I think is unique about ShipHawk as opposed to other kinds of software vendors that I've dealt with is the fact that they're very responsive and they take the time to learn your business. Our implementation was excellent. Cons There are no real cons to speak of. The one limitation you should be aware of is International Shipping if you have locations that are outside of North America that need to originate shipments. You can ship internationally from North America but not have shipments originate in ShipHawk for a non North America location. Review Source Similar Products Featured