# Mango Practice Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Mango Practice Management the right Accounting Practice Management solution for you? Explore 60 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147972/Mango-Billing/reviews --- Mango Practice Management 3.8 (60) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Mango Practice Management Ease of use 3.7 Customer Service 3.8 ## Pros and Cons in Reviews MC Matt C CPAAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “The layout of separating billing, task management and client portal was good.“ April 18, 2025 MC Matt C CPAAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “In addition, the onboarding does not give you a good sense of how certain setup items affect billing. When we asked why certain billing features were not working the way we wanted, they could not figure out why.“ April 18, 2025 CL Charity L AdminAccounting, 11 - 50 employeesUsed the software for: 1-2 years. “Clean simple look and appeared straightforward with lots of reporting and invoicing tools.“ April 6, 2025 KF Keith F PresidentAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “Mango is marketing as a software to help accountants and attorneys manage their practice but lacks the basic skills to do so.“ June 19, 2025 WA Wade A Customer Support SpecialistAccounting, 51 - 200 employeesUsed the software for: 1-2 years. “MangoShare (Document Management part) offers a smooth way to share Portal access, file sharing, file requesting, and E-signature completion via Question/Answer secured links.“ June 21, 2023 KF Keith F PresidentAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “The customer service is horrible, the deliverable is poor and all you get is a lot of promise with little results“ June 19, 2025 CM Cheryl M BookkeeperAccounting, 2 - 10 employeesUsed the software for: 1-2 years. “The file sharing/portal/digital signing features were also the main attractions when choosing this software, and after the learning curve, have met or exceeded our expectations. If you don't have a digital signature option and secure link options, you may be seen as behind the times! “ December 29, 2022 MC Matt C CPAAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “There were errors in the data that, after 4 months of trial and error, we found the problem. “ April 18, 2025 ## Showing most helpful reviews Showing 1-25 of 60 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EP Elizabeth P. Manager Accounting Used the software for: 2+ years ### "Great product!" August 8, 2023 5.0 great product and support and easy for our team to learn and navigate it. It is actually saving us money and increased our productivity. Pros This software has made our business so much easier to manage and that has led to growth in our customer base. The customer service is always there for us whenever we have a question and they really care about the success of our company. Cons Haven't had any negative experience with the product or the Mango folks. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Needed a product that better suited our business needs Review Source Response from ProfitSolv August 10, 2023 Elizabeth, Thank you for your review! We've made it our mission to make accountants' lives easier. And we're elated to hear that we have been able to play a small role in your success. If you have any questions or would like help with specific features, please do not hesitate to reach out to our support team. We are here to serve you! SW Sue W. owner Accounting Used the software for: Less than 6 months ### "Imagine Time improvements" July 26, 2021 4.0 Overall the experience is good. I like having 3 different programs I need all rolled in to one. Prior, I had time keeping, portal and due date tracking software. Now all 3 of those are in one software. Pros Being able to email docs to a client that is encrypted. Cons I believe the software is new and a there are a few kinks to work out yet. Support is very eager to get it right though. We have to pay for a seat for every person who has time, vs old Imagine Time where the receptionist would enter all time for all employees. I don't like to have to log in to imagineshare to get to portal. It seems like this should be in the single log in for mango billing. Reason for choosing Mango Practice Management I liked the demo. Other products worked fine and most clients could use portal. A few could not. I like being able to just email them docs that are encrypted instead of having them log in to a portal. Switched from [SmartVault](https://www.capterra.com/p/82811/SmartVault/)[Jetpack Workflow](https://www.capterra.com/p/135007/Jetpack-Workflow/) Easier/better having 1 software vs 3 different. Review Source Response from ProfitSolv July 27, 2021 Thank you, Sue! DM Doug M. CEO and Founder Accounting Used the software for: 6-12 months ### "Mango Practice Management Review" April 7, 2025 3.0 Overall, their platform is well built but I wanted a lot more than what the platform offered. Their customer service is great though. Pros The document management function was great. Cons I had a lot of issues with the workflows. Review Source SM Sean M. Partner, Senior Accountant Accounting Used the software for: 1-2 years ### "The only way to convey a tax return to a client." July 6, 2021 5.0 We convey all of our tax return copies digitally through the Imaginetime Platform and feel secure that the end-to-end encryption is what our firm needed. Pros I really appreciate how Imaginetime (1) stores files sent to client on the cloud platform and (2) encrypts the tax return for our clients to review. We started using the digital signature option this year during tax season with relative success. Cons Needs more integration with softwares such as Ultratax and Quickbooks. Alternatives considered [Canopy](https://www.capterra.com/p/150647/Canopy-Tax/) Reason for choosing Mango Practice Management Ease of use, straight forward, up-front pricing. Great service! Review Source Response from ProfitSolv July 7, 2021 Thanks, Sean! It is a pleasure to be working with you! TW Terry W. President Accounting Used the software for: Less than 6 months ### "Converted from ImagineTime" March 22, 2021 5.0 Implementing Mango with the help of the technical staff was virtually seamless. Of course it cost us billable time to implement but I blame this more on our decisions than Mango. We were 'forced' due to a change in staff to implement before we really wanted to convert - but it would have been foolish to train new staff on OLD ImagineTime and NEW Mango. But technical support has done a GREAT job of getting us up, running, and functional. Pros I can get a pretty good picture of what is going on in my office. As we learn more about the features, I'm sure that I can get more information than I can really use. Cons As I mentioned, I am sure that the software has performance features that we have not yet found. I have some issues putting reports that I want to see on paper. I think this will be better in the future. Reason for choosing Mango Practice Management n/a Switched from [Mango Practice Management](https://www.capterra.com/p/147972/Mango-Billing/) Great history with ImagineTime and the need to grow up - get on the web and integrate more functionality than we have been. Review Source NW Nani W. Bookkeeping/Office Manager Accounting Used the software for: 6-12 months ### "Never Ever Use This Product " November 17, 2022 1.0 LAME. ACH payments never worked fully. Invoicing never worked fully. Customer service never resolved our issues. AND BEST OF ALL. No money back guarantee. You get what you get, and that's all. So, if you want to blow a couple thousand dollars on a product that won't work, go for it! This is the choice for you. Pros The thing that bums me out, is I did love this product. IF IT WORKED! But it never ever fully worked. Whether the invoices weren't actually being sent to our clients. To the QuickBooks sync agent never working 100%. To the ACH payments constantly being down and having to hear about from our clients. We left mango after 5 months and literally to this day they haven't resolved our issues or reached out once, and they literally don't even know we aren't using it. Cons Good luck getting someone in real time to help you. You can email, attempt calls, leave messages... they're going to say their working on it but then never tell you what the problem is and why it's taking so long. They're in a different time zone, and they use that fact to their advantage. Alternatives considered [Firm360](https://www.capterra.com/p/197013/Firm360/) Reason for choosing Mango Practice Management Because we were misinformed on the product we would be getting. We are now with Firm360 and are happier than ever. Switched from [BigTime](https://www.capterra.com/p/131076/BigTime/) It was too clunky and we didn't enjoy the flow of things. Review Source KH Kathleen H. Owner Accounting Used the software for: 1-2 years ### "Product has gone downhill in past 6 months" February 22, 2023 3.0 I was a fan of this product until about 6 months ago. For some reason in the last 6 months something has changed. Reports all of a sudden have incorrect data and it takes them weeks to fix. Nonbillable time shows up on the billing reports and I'm told I just have to live with it. Clients upload documents and they show up in the wrong folders. The online help feature leads you to a bunch of recorded hourlong sessions they did they did a year or two ago - so you have to try to figure out which 15 seconds in that video gives you the answer you need. Reports can be downloaded to Excel, but not in a table format as you would expect so that feature is completely useless. Timers lose track of start time if the software inadvertently is closed. Almost all of these things are recent issues. Pros Project workflows and management is the only area that appears not to have any bugs and works well. Cons Customer support is terrible. They can only be reached via chat and they take hours to respond. They do not follow up on anything - you have to constantly ask them what the status is. Simple problems - like incorrect totals on a billing report - take weeks to fix. Alternatives considered [Financial Cents](https://www.capterra.com/p/186837/Financial-Cents/)[TaxDome](https://www.capterra.com/p/186749/TaxDome/)[Canopy](https://www.capterra.com/p/150647/Canopy-Tax/)[Intuit Practice Management](https://www.capterra.com/p/252597/Intuit-Practice-Management/) Reason for choosing Mango Practice Management Seemed like it checked all the boxes for a reasonable fee. Review Source WJ William J. Owner Accounting Used the software for: 6-12 months ### "CPA Firm" July 15, 2021 3.0 I do not feel fully satisfied at this point. Pros Easy to share files. I feel like I am securely sending files. Cons Sometimes the icons in Outlook 2016 are not appearing. Then, I must waste time trying to send the files. Alternatives considered [Progress ShareFile](https://www.capterra.com/p/10007380/ShareFile/) Reason for choosing Mango Practice Management Price, helpful customer service during purchase and implementation Review Source Response from ProfitSolv July 19, 2021 Hi William, I am sorry to hear about the intermittent issues you are experiencing with the visibility of the add-in - desktop Outlook can be tough to deal with at times. Can I do anything to assist? AS Ann S. President Accounting Used the software for: Less than 6 months ### "Small business need for time & billing software with a project management feature" February 22, 2020 5.0 Mango had all of the needs of our small office for a reasonable price. It is user friendly once you go through it a few times. Getting the software up and running was a very short process. Employees only needed about 30 minutes of training. The ease of use is quite helpful and knowing what projects are ready to be worked on is exceptional. Pros This software had all of the needs of our office. The most is that it checked off a number of items we needed. Being able to duplicate the same type of project for a number of clients was especially nice and the ability to extend the project to a later date was significant. Cons Currently the software does not have a report for the Due Date Management feature. My inquiry resulted that it was coming. Alternatives considered [FINSYNC](https://www.capterra.com/p/151011/FINSYNC/)[OfficeTools](https://www.capterra.com/p/165549/OfficeTools/)[BQE CORE Suite](https://www.capterra.com/p/141096/BQE-Software/)[Sage Intacct](https://www.capterra.com/p/76/Intacct/)[QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) Reason for choosing Mango Practice Management Price, ease of use, functionality fit our needs, and the ability to extend a project. Review Source VR Verified Reviewer Owner Accounting Used the software for: Less than 6 months ### "Be warned that this program isn't ready for prime time yet" December 29, 2022 1.0 Walk away. Run away. It's a nice vision they have, but they are not there yet. Wait for the integration to really be there before purchasing. Pros The future state is what we wanted and were sold on - not the current state. We were sold on the connectivity - see the client documents, the time and billing, and sending returns all from one app. It would be efficient, it would be easy to use one program instead of four. Reality hit after purchasing that we have as many programs as before and they don't work as well. Cons AFTER signing up we had to get 3 or 4 apps instead of one. The client portal has the name Mango share, but it was not integrated with Mango Practice Management. The programs don't really talk to each other yet. There are buttons and features that don't work but are still visible. Support was SLOW, and the intercom chat "The best way to get ahold of us" still led to long delays in response. Review Source JK James K. President Accounting Used the software for: 1-2 years ### "Mango Review" August 8, 2023 4.0 Pros I appreciate the online payment function and that receivables are updated automatically. Cons If a client pays for 2 different client invoices online, it is early impossible to split the payments between both clients. Thus, I have an overpayment sitting on one client and a balance due showing on the other. Mango has yet to find a solution for me. Review Source Response from ProfitSolv August 9, 2023 Thank you for your review, James! We are continually making improvements and adding features based on customer feedback. Our platform is built by accountants, for accountants, so we take your feedback seriously. If you're struggling with splitting payments, please reach out to our support team for assistance. They are extremely responsive and eager to help use Mango to build a more efficient and profitable practice. BD Breanna D. CFO Accounting Used the software for: 6-12 months ### "Great for Accounting Office" July 12, 2021 5.0 ImagineTime has made it easy for me to move my business more online. I can securely send and receive documents through email and most importantly have clients sign online. Pros This software was extremely easy to use. It integrated right into our email so our clients didn't have to log in to a portal to use. This was very important to us as a tax filing service. We have several clients that are once a year so logins/passwords didn't need to be set up for them to use. We had no issues with clients not being able to use the features. The support for this product is excellent. I was able to share my screen and go through the setup and ask questions in real time. Any time I had questions after the initial set up, the support team got back to me right away and I was able to have my questions answered immediately. Cons The only downfall with this software for my particular business is the security questions are based on American income tax and I'm in Canada. I was able to get around this by creating my own security questions. Review Source Response from ProfitSolv July 14, 2021 Thank you, Breanna! TS Thomas S. OWNER Accounting Used the software for: 2+ years ### "Excellent program to transfer large files" September 18, 2023 5.0 Everything has worked fine. Pros Being able to securely transfer files. I use the program to send data files and large Quickbooks files. It works as expected. Cons A little more expenses than I'd prefer. Other than that, I have no complaints. Review Source Response from ProfitSolv September 20, 2023 Thomas, Thank you for your review and your continued support! If there are ever features or changes you'd like to see, please reach out to our support team. We take pride in the fact that Mango is built by accountants, for accountants. This means we rely on faithful customers like yourself to guide us on ways to continually improve. SD Sheral D. Tax Manager Accounting Used the software for: 2+ years ### "Due Date Tracker Review" July 8, 2021 4.0 Experience with the ImagineTime software and support has been positive. The support is responsive and helpful when help and guidance is needed. The software does the job we need it to. Pros The simplicity of the program to create a due date tracking report is effective. Cons Software guidance on how to use the different features available in the program. Review Source Response from ProfitSolv July 9, 2021 Thanks, Sheral! SH Stacy H. Owner Accounting Used the software for: 6-12 months ### "Solid product" August 10, 2021 4.0 Pros Functions I use Time and billing- I love that one person can proxy for others, if allowed, so my admin assistant can enter time and billing for professional staff. And bonus- without a buying license for each employee! Also, you can enter based on a work code, rather than function if you'd like. Reports- there's a report for \*everything\*. Wow! Tax software integration- hooray! Cons Would like a more modern interface, but that certainly doesn't affect functionality. Would like to see QBO interface option (not just desktop). This may have been added since I began using- I haven't had time to dig around more. Review Source Response from ProfitSolv August 13, 2021 Thank you Stacy! While our desktop product only integrates with QBD, we do have a web based practice management software that integrates with QBO! AG Andrea G. Office Manager/Senior Staff Accountant Accounting Used the software for: 1-2 years ### "Our Firm Would Be Lost Without Imagine Time" July 25, 2021 5.0 Pros The due date tracking is crucial to our firm. And the Imagine Share saved us when we were having issues ShareFile. Cons I really don’t have any cons. The programs are very streamlined and very user friendly. Review Source Response from ProfitSolv July 27, 2021 Thank you, Andrea!!! JB Jeff B. CPA Accounting Used the software for: Less than 6 months ### "Mango is an upgrade" January 27, 2024 5.0 Easy to navigate and access the time entry and invoicing features. Pros Ease of access, web based. Pretty intuitive menus and functionality. Ease in finding historical invoices and notes. Cons Multiple steps involved in generating an invoice. Import of prior system data. Review Source MF Melissa F. office manager Accounting Used the software for: Less than 6 months ### "Satisfied " September 29, 2023 4.0 Pros Mango is user friendly and easy to navigate. Cons There are still some minor items that need to be tweaked for us to run smoothly like we were with Imagine Time. Such as report options/filters, invoice formatting and I miss being able to have multiple tabs open to look at different items at once. Reason for choosing Mango Practice Management Price and already has a relationship with the Mango team. Review Source RS Renee S. Managing Partner Accounting Used the software for: 6-12 months ### "secure file sending" July 8, 2021 4.0 The overall experience has been good. It was a little of learning curve on our part. Pros I Like the fact that I can send files securely. It works fairly easy most of the time. Cons When adding client accounts I can not always add them the same way. Reason for choosing Mango Practice Management It came recommended by another CPA Review Source Response from ProfitSolv July 9, 2021 Thank you so much, Renee! AN Amy N. Vice President Accounting Used the software for: Less than 6 months ### "Had high hopes but too many setbacks" June 30, 2021 2.0 The implementation was beyond frustrating for me and my staff. All credibility was lost when we spent hours on calls that ended in frustration with never getting to actually demonstrate a signature capture. Either the server was having issues, it was a known issue, it was in the works, it needed to be turned on, it was having these problems yesterday too, it was so simple to use but could never be demonstrated unless using some kind of work around. 122 emails later we gave up Pros Remote signature capture -just never could get it done and when we did everyone in the company received email confirmation which could not be turned off but was being worked on Cons Ssooo many bugs and stops we could never utilize Reason for choosing Mango Practice Management Demo from sales seemed to be a great product Review Source Response from ProfitSolv July 1, 2021 Hi Amy, I hate hearing this given all of the improvements that have been made since your departure several months ago. Nonetheless, I hope all is well for you and you firm. Your honest feedback is always appreciated. KF Keith F. President Accounting Used the software for: 2+ years ### "DO not purchase Mango Practice Management " June 19, 2025 2.0 I have been working with support over the past year and continue to get talk and very little progress. I would never recommend someone buy this software. The customer service is horrible, the deliverable is poor and all you get is a lot of promise with little results Pros I love the concept of this software. I am a CPA who needed something to track time from staff so it could be later billed but mainly needed the reporting to provide me feedback regarding staff realization and profitability on clients to make sure we are properly charging them for the service they are getting. Cons Over the past year the software has become much less reliable. We have had trouble accessing the software or more specifically running reports. We try and run basic reports and the software generates an error and does not allow the report to be run. The primary report I need would be a summary of time spent and related billings by client by service code such as actg, tax, payroll. Right now I can run a report for a client and see the summary of my revenue and time spent but cannot determine whether I am making money on one service such as tax and losing on another like payroll. Mango is marketing as a software to help accountants and attorneys manage their practice but lacks the basic skills to do so. Review Source MC Matt C. CPA Accounting Used the software for: 2+ years ### "After much patience - disappointing" April 18, 2025 2.0 We transitioned from Imaginetime to Mango when Imaginetime became obsolete because we figured the onboarding would be seamless, as they were the same company. We were wrong. There were errors in the data that, after 4 months of trial and error, we found the problem. This should have been a red flag, but with each program update, functional items, such as menu dropdowns, report data, and invoice data would change or just not work. Customer support is always very nice, and if was something isolated they would work with you until it is fixed, but if it is a program glitch, they send it to the dreaded "Dev Team". I have sent things to the dev team a year ago that are still waiting to be addressed. These are non functioning programming items, not new features I would like to see. In addition, the onboarding does not give you a good sense of how certain setup items affect billing. When we asked why certain billing features were not working the way we wanted, they could not figure out why. Eventually we figured it out ourselves, we had to go in and change every client, as there are no bulk changes. Pros Love the layout and structure of the program. Wish it actually worked better. The layout of separating billing, task management and client portal was good. Cons Biggest item. Errors. Errors on invoices and errors in reporting. Secondary items, the fact that they staff can not be assigned to a project, only a task within the project. Filters were hit and miss. Client dashboard showed annual revenue figures to the entire firm Review Source CL Charity L. Admin Accounting Used the software for: 1-2 years ### "Find something more reliable" April 6, 2025 2.0 Our accounting and tax firm switched to Mango from Imaginetime. Looked like a great program. Seemed easy to use, and nice report layouts and many options. However, consistently over the year we were with them we had several issues, such as incorrect data on reports. You could run two reports with same data and end up with different amounts. Invoicing issues which were being witnessed by our clients making us look imcompetent. Several invoice layouts didn't even work. We ended up doing twice as much work trying to ensure correct data that we switched before our one year membership was up. Pros Clean simple look and appeared straightforward with lots of reporting and invoicing tools. Cons Performance errors, incorrect data, lack of assistance. Switched from [ImagineBilling](https://www.capterra.com/p/142550/ImagineBilling/) Imaginetime was becoming inactive and we were forced to find alternative. Was informed Mango was best replacement Review Source KO Kurt O. Owner Accounting Used the software for: Less than 6 months ### "Good Software experience with Mango" November 19, 2024 4.0 Overall very good. Very friendly people to deal with. Pros Good software, is as advertised. Very well thought out. Cons I need a little more help navigating around, initial training. Alternatives considered [Financial Cents](https://www.capterra.com/p/186837/Financial-Cents/) Reason for choosing Mango Practice Management The demo was better. I felt the training would be better. Review Source HO Hunter O. Tax Accounting Accounting Used the software for: Less than 6 months ### "Mango Review" November 4, 2024 3.0 Pros It is my first day at a new company and Mango has been frustrated to get signed into. My boss already doesn't like me, and I made a poor first impression thanks to Mango. Cons I can't sign in. I have tried re signing in 5 different times, different browser, incognito etc. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.