# Kisi Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Kisi the right Physical Security solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147727/Keyless-Door-Access/reviews --- Kisi 4.2 (57) [View alternatives](https://www.capterra.com/p/147727/Keyless-Door-Access/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Kisi Ease of use 4.6 Customer Service 4.1 ## Pros and Cons in Reviews Adam M OwnerFine Art, 2 - 10 employeesUsed the software for: More than 2 years. “Our new reader is beautiful and has facial recognition, per-user pin options, NFC, and mobile NFC.“ January 9, 2026 LP Luke P ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “I manage multiple properties that use Kisi, and we were having some critical issues with it, and the support team refused to respond to me for over a day.“ December 11, 2024 Adam M OwnerFine Art, 2 - 10 employeesUsed the software for: More than 2 years. “It has a screen and camera so we were also able to replace our smart doorbell with our beautiful new Ubiqiuti system.“ January 9, 2026 Adam M OwnerFine Art, 2 - 10 employeesUsed the software for: More than 2 years. “They did not look out for their customer at all.“ January 9, 2026 David A. S Physical Security ConsultantSecurity and Investigations, 2 - 10 employeesUsed the software for: 6-12 months. “Its user-friendly interface and extensive features, like granular access control and real-time alerts, have streamlined our operations and provided valuable insights. While some advanced features could be further enhanced, Kisi has demonstrably increased our security posture and given us much-needed peace of mind.“ February 21, 2024 JW Jason W OwnerRecreational Facilities and Services, Self-employedUsed the software for: 1-2 years. “The businesses that helped build this company were punished for their loyalty“ May 1, 2025 SD Steve D OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “good reporting for most needs“ May 2, 2025 Tom B FounderReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “Gutted that we're so invested now it would be very expensive to replace.“ August 4, 2025 ## Showing most helpful reviews Showing 1-25 of 57 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David A. S. Physical Security Consultant Security and Investigations Used the software for: 6-12 months ### "Kisi: Simplifying Security at Business Park" February 21, 2024 4.0 Kisi has significantly improved access control and security management. Its user-friendly interface and extensive features, like granular access control and real-time alerts, have streamlined our operations and provided valuable insights. While some advanced features could be further enhanced, Kisi has demonstrably increased our security posture and given us much-needed peace of mind. Pros Kisi's intuitive platform empowers us to manage access like a pro, ensuring our security posture remains strong. Cons While Kisi excels in core features, advanced investigation tools could be more robust. Review Source Response from KISI May 1, 2024 Thanks so much, David - really appreciate it. Please let your account manager or our support know which investigation tools you need and we'll add it to the roadmap. DK Delrae K. Gym Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Enjoying the system!" January 23, 2024 5.0 It had been great, support tries to help the best they can although sometimes a phone call over email would be best. But they make sure to answer all questions and get you back up and running. Pros I love that I have Remote Access to be able to let people in my Gym from home when needed. The setup process for members is super easy as well and being able to navigate the system is user friendly. Cons It was a little difficult to setup at first and i already had a system it was replacing. I had to hire my security company to come change it for me. It decided to have a bug last week (less than 6 months old) where it needed a power reset. I had to get my security company back again to help me because I was not familiar with what wires to disconnect. Support is great though Reason for choosing Kisi It was integrated with my new Gym System GloFox. They set up the introduction and it was able to get it set up so the systems work seamlessly together. Review Source Response from KISI January 24, 2024 Thanks so much for your review! Adam M. Owner Fine Art Used the software for: 2+ years ### "Stay Away From Kisi " January 9, 2026 1.0 I had a horrible experience with Kisi. We used Kisi for 3 years. It was installed and paid for through a contractor. That contractor missed a payment to Kisi (we paid the contractor in full and on time) which caused our subscription to be canceled. I reached out to Kisi directly to resolve the issue and they informed me that the plan I was on no longer exists and if I want to get my subscription active again, I'd need to be in one of the new tiers which START at 4 times more than we have been paying for years (for the same functionality, mind you). When explaining the situation to Kisi, how we paid for the year on time and any missed payments on Kisi's end we're between their own contractor and Kisi, not us the customer. They did not look out for their customer at all. I got the cold shoulder from Kisi. Obviously I'm not going to get price-gouged by some low level tech company, so we ripped the Kisi system out and replaced it with a much more feature-rich access control system that is 100% subscription free. Our new reader is beautiful and has facial recognition, per-user pin options, NFC, and mobile NFC. It has a screen and camera so we were also able to replace our smart doorbell with our beautiful new Ubiqiuti system. We're now able to display our logo on our reader as well. Pros It mostly does what it says it will do. For the most part, I don't have to think too much about it. But that's not saying much. Cons It's a very bare bones system. Stripped down and cloud-hosted for no other reason (for most organizations) than to charge an exorbitant amount for a subscription (for a DOOR LOCK). The hardware is low quality. The nfc is very finicky so if you plan on that being your main access method, maybe look into another system. Switched from [August](https://www.capterra.com/p/234788/August/) We moved physical locations and our old system was not compatible with a maglock. Review Source SD Steve D. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Worst integration EVER with Exercise.com" May 2, 2025 1.0 It was fine at temps above 32' F, lower than that, as the documentation clearly states, IT WILL NOT WORK Pros The quick Db relationship with Exercise.com, was fast and worked well. good reporting for most needs Cons It will NOT WORK IN THE COLD AKA Wisconsin winters - see the documentation 32"f degrades functionality -4F will not work members left out in fridgid temps Alternatives considered [Brivo Access](https://www.capterra.com/p/234450/Brivo-Access/) Reason for choosing Kisi Supposed tight integration with Exercise.com Review Source Response from KISI May 19, 2025 Hi Steve, Thanks for your detailed feedback — we’re sorry to hear about the cold weather issues you’ve experienced and completely understand how frustrating that must be for both you and your members. Our documentation outlines performance  below freezing temperatures. While many installations in colder climates work reliably with weather-resistant adjustments (like heated enclosures or alternative mounting), we recognize that this isn’t a one-size-fits-all solution. However users can still unlock the door via in-app unlock. Regarding Exercise.com — we continue to work closely with their team to ensure a robust integration, and we’d be happy to revisit your setup to see if improvements can be made. If you're open to reconnecting, our support team would love to help troubleshoot or explore alternatives that better suit your climate and use case. — The Kisi Team JW Jason W. Owner Recreational Facilities and Services Used the software for: 1-2 years ### "Guns beware" May 1, 2025 1.0 Things were going well at first. Then they no longer honored our 3 year license and began charging us 5 times the original price because we are a fitness center. The businesses that helped build this company were punished for their loyalty Pros Integrated well with our website Easy to use Mobile phone ready Cons Kisi will price gouge you Dishonest company Riding cost with no added value Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Reason for choosing Kisi It used to be an affordable integration for our website Review Source Response from KISI May 19, 2025 Hi Jason, We’re sorry to hear about your experience and appreciate you taking the time to share this feedback. The recent changes you mentioned are part of our transition to Kisi Fit, a platform specifically built to better support the unique needs of fitness facilities — including dedicated features, integrations, and support resources. While this came with updated pricing, we aimed to communicate the changes in advance and are always open to discussing individual account concerns. We value the fitness community and recognize the role early adopters played in helping Kisi grow. If you'd be open to a conversation, we’d be happy to review your account and explore options that align with your business needs. — The Kisi Team CC Crystal C. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Kisi Review" November 22, 2023 1.0 Pros This field is not applicable to my situation Cons The controller is always going offline, and my clients arent getting 24/7 access. As a solution, Kisi says i need to buy an extra device for over $700. They also said it was my internet connection, but i had a tech come and they said my internet connection was fine and that it was the kisi device. Switched from [Brivo Access](https://www.capterra.com/p/234450/Brivo-Access/) I switched CRMs and my new CRM only integrates with Kisi. Review Source Response from KISI November 23, 2023 Thank you for sharing your concerns. We understand how crucial consistent access is for you and your clients. Our team has thoroughly reviewed your case and found that while the controller remains powered, it is experiencing intermittent WAN connections. This issue can be monitored through the hardware analytics in your web app. To ensure reliable access even during internet downtimes, we recommend installing a Kisi reader with offline caching. This is a proactive measure to maintain uninterrupted service. Additionally, while your internet may generally be stable, the nature of WAN connections can vary. A more robust router could provide a more consistent connection to the Kisi controller. We are committed to finding a cost-effective and efficient solution for you. You can expect your Kisi rep contacting you for further assistance and to discuss alternative solutions that may better suit your needs. Tom B. Founder Real Estate Used the software for: 2+ years ### "Great system, terrible support" August 4, 2025 3.0 It's super cool - and on a good day, I love it! But the overall experience is so painful, the risk that our security will simply not work - and we'll have no support for days, terrifying. Gutted that we're so invested now it would be very expensive to replace. Pros It's a clever system - combining both card access with smart phone and online access. Powerful group management and integration with systems including OfficeRnD should make it a great product. Cons Support and customer services is terrible. Having paid about £50,000 on hardware and having security issues affecting users last weeks, we've ended up paying thousands more for "enterprise support" with a dedicated phone number... It can still take over a week to resolve the simplest of issues, the dedicated phone number doesn't exist and everything is hard work. Review Source JS Jodi S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Ok if you don't mind an unexpected 300% price increase!" May 16, 2025 1.0 For the annual price we WERE paying, it was fine. Then in March of this year, out of nowhere and with no warning, we noticed monthly charges to our card (we have an annual agreement) and the price increased by 300%!!!! No notice. No explanation. No options. Pretty sure that's not legal. Nice job, Kisi. Pros When it works, it's great. Loved the idea of integration with our gym management software. Cons Glitches a lot. No real reason. It never did fully integrate with our gym management system, which is why we got it in the first place. Customer service didn't help. Review Source Response from KISI May 19, 2025 Hi Jodi, We’re sorry to hear about your experience and appreciate you sharing this feedback. Regarding the pricing change — we communicated the transition to Kisi Fit to all affected gym customers ahead of time, and updated pricing has been publicly available since the launch. That said, we understand how frustrating unexpected charges can be and are happy to review your account in detail if something seems off. As for the integration, many gyms are actively using it without issue, so we’d really like to better understand the challenges you faced and help troubleshoot. Our team is here to support you and would welcome the opportunity to make this right — feel free to reach out directly so we can take a closer look. — The Kisi Team DK DARREN K. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Kisi is a shady business" July 24, 2025 1.0 I wouldn’t use them again. Shady business and in this day and age where businesses can just be unreachable is awful. I’d go with a different system, it had plenty of flaws. Pros I only purchased this system for the hands free feature as I am inside a medical building and I often have my hands more than full. Cons The fact that they raised my yearly cost by 4x what the first year cost & when I tried to contact them with my frustration no one has ever responded Alternatives considered [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) Reason for choosing Kisi I was obviously naive. Won’t happen again. Review Source Marc T. Managing Director Health, Wellness and Fitness Used the software for: 1-2 years ### "A really effective system run by individuals lacking honour (to gym business owners, at least)" November 21, 2022 1.0 I recently purchased a new set of doorlocks to get things ready for my third outlet, spending over US$2000 to get the items. Within 2 weeks of receiving the items and having paid for the subscription, I receive an email from the \[SENSITIVE CONTENT\] - stating that we will be automatically “migrated to a per user billing starting 1st Dec” (14 days notice).I have a very clearly defined customer contract that has been pre-paid for 1 year up until 1st November 2023. This includes number of integrations, number of users to support, etc. This is also very clearly described on the website. For my package, I have purchased 3 integrations (locations) and support of a database of up to 10,000 users.A day before my forced backend cleanse, I had ~1,700 users on my database - not even 20% of my allocated amount with only 70 users actually automatically syncing with our Glofox integrations.With the forced change in pricing, without doing anything my bill would increase to nearly $2000 per MONTH - this represents nearly a 50x cost increase per MONTH.The \[SENSITIVE CONTENT\] has stated that gyms with over 500 members will be subject to this changed rate - 5% of the existing agreement I have in place. This is bad business and is showcasing a lack of transparency in their capabilities.The only ‘recommendation’ by the \[SENSITIVE CONTENT\] is to limit my user count to 500 people... So, he is basically suggesting that a consumer business should not sell to new consumers and remain stagnant? Poor show. Pros We have been using KISI as our preferred access control manager due to their integration with Glofox - our gym management software provider - all the way from their first iteration of reader to their present day upgraded devices. We utilise their hardware across multiple locations, and the backend is effective at real-time tracking new users.The integration took us a long time to setup effectively, but once its up and running, the uploading and removal of new user data is seamless. Cons Their backend processes seem quite manual. In order to assign the relevant hardware to the relevant locations, it requires additional steps of contacting support to do so. The real issue is in their company's "Hardware" - refer to my overall experience to serve as a warning to all gym owners, and likely to all.They have implemented a force change in pricing to a per user per month charge without honouring existing locked-in contracts.There is no updated contract shared with me, nor do the terms and conditions on their agreements state that they can change our existing contract pricing. Just be warned! Review Source Response from KISI January 12, 2023 Hi Marc, Thanks for taking the time to leave us a review and we apologize for the disruption this caused. It sounds like you were not the intended recipient of this change as you had purchased an annual license with a renewal date late into 2023 nor was it intended to increase your monthly cost by 50x. We've been proactively reaching out to our customers who would have been impacted by this and we hope this has already been resolved for you. If not, please contact our team at support@getkisi.com and ask to speak with Sunny Fong and reference this review. Kind Regards, CO Carlo O. Director Religious Institutions Used the software for: 2+ years ### "Simple and Safe" January 27, 2022 4.0 It was great. Salespeople were knowledgeable and engineers were helpful. Pros I liked how simple it was to deploy and implement. Cons It was a little complicated to explain to our electrician who helped install it. Review Source Response from KISI January 18, 2023 Hi, Thank you for the kind words. We're happy we were able to meet your expectations! JA James A. Community Manager Consumer Services Used the software for: 2+ years ### "Are you still using a key to open a door?" February 6, 2020 5.0 Pros Very easy to use the app, just tab to the door on the app and the door is open. Sharing access can't be easier and the best part is we always get a notification when someone opens any of the doors. Also, Kisi provides a record of the entire usage of the app. I know who opened the door 4 years ago at 2 pm. Awesome, right? Thank you, Kisi for making our life easier and safer. Cons The users get used to having an easy access to the office. Tap to the phone and the door is open right away. They don't want to wait for even 5 seconds any more at the door :) Review Source Response from KISI January 18, 2023 Thank you very much for your kind words. We're very happy we were able to meet your expectations. AR Ana R. Office Manager Information Technology and Services Used the software for: 6-12 months ### "Easy to order, install, configure, use, adapt - pretty solid" January 31, 2020 5.0 We have been using Kisi to control access to our offices in Lisbon and London effectively for more than 6 months with no big issues to date. I have use it locally and remotely on a number of occasions and set up permissions/ removed access easily in minutes for different offices from both my mobile and laptop. Pros It was super fast to order and set up. Even in a country where there yet not partner installers, making Kisi work was a breeze. It is highly reliable and very adaptable. I also like how easy the dashboard is to use from an admin point of view. Great for tight access permissions and able to cope with multiple users. The hardware is also quite cool and sturdy. Cons The card option could be worked a bit better and sometimes invoicing and order tracking can take a bit of time. But support is always quick to respond, so nothing really escalates that much. Review Source Response from KISI January 18, 2023 Thank you very much for your kind words. We really appreciate it! GY Gary Y. CTO Facilities Services Used the software for: 1-2 years ### "Great product covering different industries" February 10, 2020 4.0 Pros Product is very easy to setup & install for different industries. We use it mainly to integrate with our own solution and again the set of APIs & documentation being available are great for developers to utilise. Most importantly I find their staff to be very helpful in resolving issues, as well as exchanging ideas on how we can configure Kisi products to overcome various challenges. Cons Each controller pro has 4 relays which may not be enough for larger scale implementation. Also it will be great if Kisi can provide more mobile app SDK and the ability for offline operations so customers do not need to worry about data connectivity issue. Review Source SK Scott K. Innovation Strategist Retail Used the software for: 6-12 months ### "Excellent Product, Service and Support" February 10, 2020 5.0 Kisi has been a big cost saver for us. We've got multiple locations across the US using the system and has really helped us manage our business better. No more keys, getting locked out or re-keying access points. Staff enjoys using the system because its not complicated or overwhelming for not techy folks. Pros The system is very easy to install and setup. Kisi has some great documentation online to help install anytime of lock or accessory that you have. Their support service is great too, the team is very helpful and respond quickly if you need them. Cons Honestly not much. Very intuitive setup on the back end. Dead simple user controls. We've had no issues at all. Review Source Response from KISI January 18, 2023 Great, thank you very much! PL Paula L. Area Manager Cosmetics Used the software for: 1-2 years ### "User Friendly" February 12, 2020 5.0 By installing Kisi it has added a lot of value to our business ,we able to increase our operational hours and decrease hourly staff. Pros Very easy to process to install and use our staff loves it! Cons cant think of anything, our experience has been positive we have now installed Kisi in both of our locations! Review Source Response from KISI January 18, 2023 Great, thank you very much! EE Elizabeth E. Health Educator Health, Wellness and Fitness Used the software for: 1-2 years ### "Kisi allows me to access my co-working space 24/7" July 21, 2019 5.0 I was having issues with the fingerprint entry option we used previously (especially when it was cold outside) so Kisi has made it much easier to access my building quickly so I don't waste any time trying to get in the door. Pros I like having the keyless entry to my coworking space, all I need is my phone with me! Cons There have been a few times where the app logged me out, but it wasn't a huge deal. Review Source Response from KISI January 18, 2023 Thank you very much for your feedback! DS Derrick S. President Security and Investigations Used the software for: 2+ years ### "Great product" February 6, 2020 5.0 Pros Easy to use software and great feeling knowing you no longer need to have keys. Cons I can't really think of any cons with this product. Review Source Response from KISI January 18, 2023 Thank you very much for your kind words! TL Tristan L. Sales Computer Software Used the software for: 6-12 months ### "Great app" October 1, 2019 5.0 Pros Easy to set up and use, fast loading, limited options. Cons None. While It’s not used daily it serves its perpose. Review Source Response from KISI January 18, 2023 Thank you for your feedback! LC Lance C. Solution Architect Information Technology and Services Used the software for: 1-2 years ### "Employees love the mobile office access Kisi provides" January 18, 2025 5.0 Reliable app, barely any loading time and is user-friendly Pros Ability to unlock office doors from your phone and see the status of door locks Cons You do not need to be physically beside the door to unlock it, meaning people could easily unlock the door to let someone in who is not supposed to have access to the office. Review Source Response from KISI January 20, 2025 Thank you! We appreciate it! LP Luke P. Manager Real Estate Used the software for: 2+ years ### "Terrible Customer Support but a Great Product" December 11, 2024 1.0 Pros It's a convenient way to manage doors and users. Cons Their support team is awful. I manage multiple properties that use Kisi, and we were having some critical issues with it, and the support team refused to respond to me for over a day. I called every hour for an entire day, left emails, etc. Finally, someone from their sales team called me back, but as you might imagine, their sales rep couldn't give me technical support. Review Source ML Michael L. President Information Technology and Services Used the software for: 6-12 months ### "Kisi is the best!" June 22, 2022 5.0 I absolutely love Kisi and recommend it to all of my customers. It's the best access control product I have integrated. Pros I love everything about this product! It's super intuitive and extremely easy to teach customer's how to use. Programming takes less than 5 minutes for most applications. The system always seems to work flawlessly and the readers and hardware are aesthetically pleasing. The Kisi tech support team is extremely responsive and helpful, and the sales people and management of Kisi are also fantastic! Cons They currently do not have a long range reader available. This has limited sales in some instances, but they are making a new panel with a Wiegand port which will fix this in the future, it will allow for 3rd party long range readers to be integrated into their product. Reason for choosing Kisi I do not wish to name any other products , but I will say when compared to many other products on the market, I choose Kisi because of it's simplicity and ease of use. Review Source Response from KISI January 18, 2023 Hi Michael, Thank you very much for your feedback! We're happy that we were able to meet your expectations. We work very hard on updates to make sure that our product is intuitive and easy to use! Gardner F. Office Manager + Executive Assistant Hospital & Health Care Used the software for: 1-2 years ### "A Seamless Experience for Elegant Security" January 31, 2020 5.0 Pros The Kisi Keyless Door Access system has been a success in our office space. I had heard about Kisi's reputation for quality products and outstanding customer care - after our initial consultation and conversation, I was sold. From purchase to install to everyday use, we've been extremely satisfied with Kisi. To remain HIPAA compliant, it is paramount that we have a locked office door at all times. Other locks or ID systems are bulky and archaic. Kisi has created a sleek, pseudo-sexy model that is beautifully enigmatic in our entryway. We especially love the RFID capabilities and that our phones can be our access keys! No more losing expensive key cards or fumbling with outrageous FOBS. Our pockets are weighed down enough! We had one glitchy day in the system, and Kisi was super-responsive in handling the blackout. I was impressed with how they communicated with me and their efforts in getting us back online within a few moments. Overall, I highly recommend using this product and working with Kisi. They have been and continue to be a pleasure to work with! Cons The only downside to the Kisi hardware is that the actual hardware options are fairly limited. We have a new space that requires an in-door mounted security system - something Kisi doesn't offer (yet!). Review Source Response from KISI January 18, 2023 Thank you very much for your kind words! I will share your feedback with the product team so we can keep improving our user experience even more. KO Kris O. Director of Business Ops Information Technology and Services Used the software for: 1-2 years ### "Seamless. Easy to Setup and reliable!" December 21, 2021 5.0 We've been recommending Kisi to our clients for years. It wasn't until we moved into our own office that we decided to utilize it internally. We were previously in a co-working space. Kisi has always been easy to use and manage. As an Admin in our Kisi instance, I'm able to easily add users, create groups and set custom policies depending on the employee. Pros I consider myself the least technical person on our team. When we moved into our new office, we already knew we wanted to leverage Kisi. I was tasked with setting up the hardware in our office. It was pretty easy and the Kisi app and their excellent documentation walks you through the entire process. Once it's setup, the mobile app makes it really easy to get access into your space. You can even set up physical 'badges' to access the space. This is great for contractors or external staff who need access to your space but don't necessarily want or need to use the Kisi app. Cons Rarely, the door reader won't always pick up my device to unlock the door. If you have an iPhone, putting your device to Kisi's reader will automatically trigger ApplePay. Given, this is a device 'feature' as opposed to an issue with Kisi but it's something to keep in mind. Luckily, you can always open the app and manually press the button to open the door if need be. Review Source Response from KISI January 18, 2023 Hi Kris, Really glad to hear that you love Kisi and that your experience has been positive! VR Verified Reviewer IT Technician Financial Services Used the software for: 2+ years ### "Once impressive, not disappointing." August 16, 2022 4.0 When we rolled it out around 4y ago they've been only "good" provider will fully cloud features so we've signed up for 5y regardless of them shipping everything from USA. Since then market vastly changed and I can no longer recommend them. Pros Allows for cloud management of access and using arbitrary NFC tokens. Cons Support is basically non existent, SSO costs extra, automated user enrolment via Google is poorly implemented, new login interface isn't user friendly especially on mobile. Mobile apps only recently stopped being web wrappers, admin interface still is. Reason for choosing Kisi No, at the time there was no real competition. Review Source Response from KISI August 22, 2022 Thanks for the review - we do invest a lot in our in-house support and our product is the more robust than ever. Please get in touch with us so we can discuss your experience. Similar Products Featured