# Kisi Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Kisi Software - reviews, pricing plans, popular comparisons to other Physical Security products and more. Source: https://www.capterra.com/p/147727/Keyless-Door-Access --- # Kisi Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Kisi ## What is Kisi? Kisi is a cloud-based access control and security platform that allows users to remotely manage door access to their spaces through a mobile application or secure badges. The software provides access logs, customized access levels, video intercom integration, analytics, and instant lockdown capabilities. Kisi offers enhanced security, simplified operations, and compliance benefits for commercial real estate, manufacturing, healthcare, fitness, education, local government, and more. ## What is Kisi used for? [Physical Security](https://www.capterra.com/physical-security-software/)[Network Access Control (NAC)](https://www.capterra.com/network-access-control-software/) Overall rating Based on 57 user reviews Reviews sentiment Positive 82% Neutral 2% Negative 16% Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Kisi?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.getkisi.com&name=Kisi) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Kisi 4.2 (57) VS. [4.4 (79)](https://www.capterra.com/p/147599/Resolver/reviews/) Starting Price Contact vendor Starting Price $10000 Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (57) Ease Of Use 4.4 (54) Value For Money 4.0 (47) Value For Money 4.5 (40) Customer Service 4.1 (49) Customer Service 4.6 (46) ## Kisi alternatives Highest Rated [4.9 (24)](https://www.capterra.com/p/181579/Guardhouse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.8 (151)](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Brivo Access](https://www.capterra.com/p/234450/Brivo-Access/) [4.3 (54)](https://www.capterra.com/p/234450/Brivo-Access/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234450/Brivo-Access/) [RemoteLock](https://www.capterra.com/p/266951/RemoteLock/) [2.8 (18)](https://www.capterra.com/p/266951/RemoteLock/reviews/) Starting price $72.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 39% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/266951/RemoteLock/) [View all alternatives](https://www.capterra.com/p/147727/Keyless-Door-Access/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions 4.1 (19) 63.16% of 19 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Badge Management 4.4 (11) 36.36% of 11 reviewers that rated this feature as important or highly important Create, manage, and print wearable badges Security Management 4.5 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Manage and control the security aspects of an organization's digital assets, resources, and operations Visitor Management 3.9 (10) 50.00% of 10 reviewers that rated this feature as important or highly important Allow organizations to streamline the check-in process for visitors. Remote Access/Control 3.8 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Audit Management 4.3 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Kisi 19 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Configure and receive notifications when something is out of order Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Create, manage, and print wearable badges Assembly of graphs and charts for visualizing and tracking statistics/metrics Schedule and manage the logistics of activities and other gatherings Oversee people and resources to carry out an investigation Manage and support multiple locations Access work applications remotely, for when working away from the office and/or traveling Track, report on and implement actions pertaining to physical safety at the workplace Manage and control the security aspects of an organization's digital assets, resources, and operations Allow users to access multiple services after entering their login credentials once Set up connections to third-party platforms to improve business processes Allow organizations to streamline the check-in process for visitors. Track visitors and purpose of visits Features 4.2 (56) 4.2 Based on 56 reviews ## Pricing Value for money 4.0 (47) ### Starting price Contact vendor for pricing Free trial available Value for money 4.0 (47) 4.0 Based on 47 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ Envoy](https://www.capterra.com/p/143721/Envoy/)[ Gingr](https://www.capterra.com/p/136469/Gingr/)[ Cisco Meraki](https://www.capterra.com/p/176649/Meraki-Systems-Manager/)[ RecDesk](https://www.capterra.com/p/127064/RecDesk/) ## Support, customer service and training options Customer Service 4.1 (49) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (49) 4.1 Based on 49 reviews ## User reviews Overall rating 4.2 Based on 57 reviews Filter by rating 5(38) 4(9) 3(1) 2(1) 1(8) Mentioned topic Sorted by most recent Adam M. Owner Fine Art ### "Stay Away From Kisi " 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 9, 2026 I had a horrible experience with Kisi. We used Kisi for 3 years. It was installed and paid for through a contractor. That contractor missed a payment to Kisi (we paid the contractor in full and on time) which caused our subscription to be canceled. I reached out to Kisi directly to resolve the issue and they informed me that the plan I was on no longer exists and if I want to get my subscription active again, I'd need to be in one of the new tiers which START at 4 times more than we have been paying for years (for the same functionality, mind you). When explaining the situation to Kisi, how we paid for the year on time and any missed payments on Kisi's end we're between their own contractor and Kisi, not us the customer. They did not look out for their customer at all. I got the cold shoulder from Kisi. Obviously I'm not going to get price-gouged by some low level tech company, so we ripped the Kisi system out and replaced it with a much more feature-rich access control system that is 100% subscription free. Our new reader is beautiful and has facial recognition, per-user pin options, NFC, and mobile NFC. It has a screen and camera so we were also able to replace our smart doorbell with our beautiful new Ubiqiuti system. We're now able to display our logo on our reader as well. Pros It mostly does what it says it will do. For the most part, I don't have to think too much about it. But that's not saying much. Cons It's a very bare bones system. Stripped down and cloud-hosted for no other reason (for most organizations) than to charge an exorbitant amount for a subscription (for a DOOR LOCK). The hardware is low quality. The nfc is very finicky so if you plan on that being your main access method, maybe look into another system. Switched from [August](https://www.capterra.com/p/234788/August/) We moved physical locations and our old system was not compatible with a maglock. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Tom B. Founder Real Estate ### "Great system, terrible support" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 August 4, 2025 It's super cool - and on a good day, I love it! But the overall experience is so painful, the risk that our security will simply not work - and we'll have no support for days, terrifying. Gutted that we're so invested now it would be very expensive to replace. Pros It's a clever system - combining both card access with smart phone and online access. Powerful group management and integration with systems including OfficeRnD should make it a great product. Cons Support and customer services is terrible. Having paid about £50,000 on hardware and having security issues affecting users last weeks, we've ended up paying thousands more for "enterprise support" with a dedicated phone number... It can still take over a week to resolve the simplest of issues, the dedicated phone number doesn't exist and everything is hard work. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DK DARREN K. Owner Health, Wellness and Fitness ### "Kisi is a shady business" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 24, 2025 I wouldn’t use them again. Shady business and in this day and age where businesses can just be unreachable is awful. I’d go with a different system, it had plenty of flaws. Pros I only purchased this system for the hands free feature as I am inside a medical building and I often have my hands more than full. Cons The fact that they raised my yearly cost by 4x what the first year cost & when I tried to contact them with my frustration no one has ever responded Alternatives considered [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) Reasons for choosing Kisi I was obviously naive. Won’t happen again. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jodi S. Owner Health, Wellness and Fitness ### "Ok if you don't mind an unexpected 300% price increase!" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 16, 2025 For the annual price we WERE paying, it was fine. Then in March of this year, out of nowhere and with no warning, we noticed monthly charges to our card (we have an annual agreement) and the price increased by 300%!!!! No notice. No explanation. No options. Pretty sure that's not legal. Nice job, Kisi. Pros When it works, it's great. Loved the idea of integration with our gym management software. Cons Glitches a lot. No real reason. It never did fully integrate with our gym management system, which is why we got it in the first place. Customer service didn't help. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 19, 2025 Hi Jodi, We’re sorry to hear about your experience and appreciate you sharing this feedback. Regarding the pricing change — we communicated the transition to Kisi Fit to all affected gym customers ahead of time, and updated pricing has been publicly available since the launch. That said, we understand how frustrating unexpected charges can be and are happy to review your account in detail if something seems off. As for the integration, many gyms are actively using it without issue, so we’d really like to better understand the challenges you faced and help troubleshoot. Our team is here to support you and would welcome the opportunity to make this right — feel free to reach out directly so we can take a closer look. — The Kisi Team SD Steve D. Owner Health, Wellness and Fitness ### "Worst integration EVER with Exercise.com" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 2, 2025 It was fine at temps above 32' F, lower than that, as the documentation clearly states, IT WILL NOT WORK Pros The quick Db relationship with Exercise.com, was fast and worked well. good reporting for most needs Cons It will NOT WORK IN THE COLD AKA Wisconsin winters - see the documentation 32"f degrades functionality -4F will not work members left out in fridgid temps Alternatives considered [Brivo Access](https://www.capterra.com/p/234450/Brivo-Access/) Reasons for choosing Kisi Supposed tight integration with Exercise.com Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 19, 2025 Hi Steve, Thanks for your detailed feedback — we’re sorry to hear about the cold weather issues you’ve experienced and completely understand how frustrating that must be for both you and your members. Our documentation outlines performance  below freezing temperatures. While many installations in colder climates work reliably with weather-resistant adjustments (like heated enclosures or alternative mounting), we recognize that this isn’t a one-size-fits-all solution. However users can still unlock the door via in-app unlock. Regarding Exercise.com — we continue to work closely with their team to ensure a robust integration, and we’d be happy to revisit your setup to see if improvements can be made. If you're open to reconnecting, our support team would love to help troubleshoot or explore alternatives that better suit your climate and use case. — The Kisi Team JW Jason W. Owner Recreational Facilities and Services ### "Guns beware" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 1, 2025 Things were going well at first. Then they no longer honored our 3 year license and began charging us 5 times the original price because we are a fitness center. The businesses that helped build this company were punished for their loyalty Pros Integrated well with our website Easy to use Mobile phone ready Cons Kisi will price gouge you Dishonest company Riding cost with no added value Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Reasons for choosing Kisi It used to be an affordable integration for our website Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 19, 2025 Hi Jason, We’re sorry to hear about your experience and appreciate you taking the time to share this feedback. The recent changes you mentioned are part of our transition to Kisi Fit, a platform specifically built to better support the unique needs of fitness facilities — including dedicated features, integrations, and support resources. While this came with updated pricing, we aimed to communicate the changes in advance and are always open to discussing individual account concerns. We value the fitness community and recognize the role early adopters played in helping Kisi grow. If you'd be open to a conversation, we’d be happy to review your account and explore options that align with your business needs. — The Kisi Team LC Lance C. Solution Architect Information Technology and Services ### "Employees love the mobile office access Kisi provides" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 18, 2025 Reliable app, barely any loading time and is user-friendly Pros Ability to unlock office doors from your phone and see the status of door locks Cons You do not need to be physically beside the door to unlock it, meaning people could easily unlock the door to let someone in who is not supposed to have access to the office. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 20, 2025 Thank you! We appreciate it! LP Luke P. Manager Real Estate ### "Terrible Customer Support but a Great Product" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 11, 2024 Pros It's a convenient way to manage doors and users. Cons Their support team is awful. I manage multiple properties that use Kisi, and we were having some critical issues with it, and the support team refused to respond to me for over a day. I called every hour for an entire day, left emails, etc. Finally, someone from their sales team called me back, but as you might imagine, their sales rep couldn't give me technical support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DS Deena S. CEO Hospitality ### "We Love Using Kisi!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 13, 2024 We initially believed that Kisi was too expensive, so we went with another company. That was a HUGE mistake. Not only did the other company go out of business, they purposely avoided telling their clients so they could continue to get paid! The reps from Kisi were wonderful and provided excellent customer service. Had we gone with them from the beginning, we could have saved thousands of dollars and a lot of headaches. Pros Kisi has a great reputation and they've been in the business for quite a while. Their app is also very easy to use. Cons The digital locks for individual office doors are more expensive than I would like. The last time I checked, they were also available only through a third party vendor. Because of that, we have different locks on our offices. Reasons for choosing Kisi Kisi was our only option when seeking a replacement for Nexkey. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 1, 2024 Thanks so much Deena! David A. S. Physical Security Consultant Security and Investigations ### "Kisi: Simplifying Security at Business Park" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 21, 2024 Kisi has significantly improved access control and security management. Its user-friendly interface and extensive features, like granular access control and real-time alerts, have streamlined our operations and provided valuable insights. While some advanced features could be further enhanced, Kisi has demonstrably increased our security posture and given us much-needed peace of mind. Pros Kisi's intuitive platform empowers us to manage access like a pro, ensuring our security posture remains strong. Cons While Kisi excels in core features, advanced investigation tools could be more robust. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 1, 2024 Thanks so much, David - really appreciate it. Please let your account manager or our support know which investigation tools you need and we'll add it to the roadmap. [View all Reviews](https://www.capterra.com/p/147727/Keyless-Door-Access/reviews/) Popular comparisons [Brivo Access vs Kisi](https://www.capterra.com/compare/147727-234450/Keyless-Door-Access-vs-Brivo-Access)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. 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