--- title: "Page 2 | monday AI Work Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is monday AI Work Platform the right Gantt Chart solution for you? Explore 6130 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/147657/monday-com/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- monday AI Work Platform 4.6 (6114) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 2 - Reviews of monday AI Work Platform ## Showing most helpful reviews Showing 26-50 of 6114 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Operations Manager Used the software for: 1-3 years ### "Powerful and Flexible but needs Customization for Nonprofits" April 29, 2026 5.0 My overall experience with monday.com has been very positive. It helped us centralize workflows and improve organization across our nonprofit team. The flexibility, automations, and integrations save a lot of time, but there is a learning curve, especially for dashboards and more complex setups. The CRM templates are also quite sales-focused, so we had to customize them to better fit nonprofit needs. Overall, once set up, it is a powerful tool that really improves efficiency and collaboration. Pros I have been using monday.com for a while now to manage operations at a nonprofit, and honestly, it has made a big difference in how we stay organized. What I like most is how everything can live in one place. We use it for tracking leads, managing projects, handling contracts, and even donor tracking. Before monday.com, things were all over the place, and now it just feels much more structured and easier to follow. The boards are flexible enough that we can set them up exactly how we need, which is a huge plus. I also really like the automations and integrations. Once we connected it with tools like Thinkific and Zapier, it saved us a lot of manual work. Things update automatically, and we can see data almost in real time, which is super helpful for reporting. Cons here is definitely a learning curve, especially when you try to build more complex workflows or dashboards. Some features (like charts or reporting) are not as straightforward as you would expect, and sometimes it takes a bit of trial and error to get things right. One thing I noticed is that the Monday CRM templates feel very sales-focused. They work well for traditional sales pipelines, but for a nonprofit like us, they do not always fit out of the box. We had to spend extra time customizing and adjusting the structure to better support things like partnerships, program tracking, and community engagement. Also, it can be a little confusing figuring out when to use the CRM side versus the regular work management boards. We had to experiment quite a bit before landing on a structure that worked for us. Review Source R Reviewer Commercial Reporting, Analytics, and Admissions Manager Used the software for: Less than 1 year ### "Highly Satisfied Monday User" April 28, 2026 4.0 I enjoy Monday- I love the new things it comes up with like the AI add-on's. I appreciate the constant updates and positive changes. I have had our account manager reach out to see if they're able to assist, but I've taken the time to figure things out. Overall, I love it, I rate it four stars because there is always room for improvement, but I recommend this program to most of my acquaintances. Pros The automations help keep flows moving. With large or small teams, we can consistently upkeep statuses and update our team where we need more information or something is complete. It's a live environment that is easy to use and easy to keep communication up to date. I love the Monday Vibes and the customization that is at our fingertips. Cons I don't find too many cons, but I wish there were more capabilities for notetaking. I tend to get lost with my notes and where things exist. Maybe I haven't found the best way for it. Also don't like that I can't customize my main workspace the way I can other boards. Review Source R Reviewer Managing Director Used the software for: 1-3 years ### "The best work management tool" April 28, 2026 5.0 I love it and my team love it. monday.com is the best work management tool I've used and it is now our core system for planning and delivery of work. Pros It's a very user-friendly platform which is enjoyable to use and has been embraced by our team. There is also so much functionality and AI features and new enhancements being constantly released. We have also just started using the CRM which is much more engaging to use than traditional CRM systems. Cons There is a lot of functionality which we didn't use initially, but the more we use it the more we are discovering additional ways to automate and connect our work. Review Source R Reviewer CoFounder Used the software for: Less than 1 year ### "A Flexible Platform That Keeps Our Team Organized" August 18, 2026 5.0 Overall, our experience has been very positive. We use monday.com to keep projects organized, improve visibility across the team, and make sure responsibilities and deadlines are clear. Once the workflows are properly configured, it saves time and reduces the need for constant follow-ups. The AI capabilities are a useful addition, especially for teams trying to automate more of their day-to-day operations. Pros The flexibility is probably the biggest advantage. We can manage projects, assign tasks, track progress, and automate repetitive steps all in one place. The AI features are also useful for summarizing information and speeding up some of the more administrative work. Cons It can feel a little overwhelming at first because there are so many features and customization options. Setting everything up properly takes some time, and some of the more advanced features require a bit of trial and error before they become genuinely useful. Review Source R Reviewer Full-stack Application Developer Used the software for: 1-3 years ### "Flexible and intuitive project management tool" June 26, 2026 5.0 Monday.com has helped our team stay organized. The ability to customize boards for different projects is a major advantage, and automations reduce manual tasks. Pros I like that it has a clean visual interface that makes tracking tasks easy. It has highly customizable boards, strong collaboration features, and automation that saves time. Cons Pricing may be higher for small teams compared to simpler options. Dashboards can occasionally lag or fail to update in real time, though these issues are rare. Review Source JM Jawad M. Operation Clerk Used the software for: 3-5 years ### "Get monday.com and be guaranteed to win all work management battles." June 3, 2026 5.0 Overall, the experience in planning and managing our operations has been the best we could have ever asked for, since we started using monday.com. Everything from collaboration, assigning duties, monitoring the progress of our tasks, has been digitized by monday.com, allowing us to get our our work done efficiently, smoothly and within the dedicated time. Pros Being able to work together with my colleagues on a shared digital workspace has been the biggest win for us thanks to monday.com. Planning for our daily tasks, discussing and allocating duties has become an effortless thing for us since the introduction of monday.com. Plus, we am able to still stay in touch with my colleagues on days am working from home, without affecting the way we collaborate on each task. Cons Nothing whatsoever has given us any headaches while working with monday.com. The product interface is so sleek making our navigation on the product so smooth. Review Source Michael B. Warehouse Manager Used the software for: Less than 1 year ### "All in all Great! " May 5, 2026 4.0 Overall very happy thus far, still learning all that Monday can do and how to navigate my way through the more complex things but all in all I like it and looking forward to getting to know more about it as time goes. Pros The AI integration allowing for making baseline automation as well as more complex easy to do, great value for the money. The baseline templates are great starting points as well for most everything you can think of. Cons Honestly so far the only thing is the inability to move around the pop up screens that pop up for tasks you are doing. I also wish they had a way to share any boards that us as users made that we find might be helpful to others with their own touches. \*\*Side note here\*\* I sent an email to the CEO team that is listed for thoughts and ideas and I have received a reply that was from someone with an update and what next steps are within their systems regarding these types of requests. I love that this is even an option! Review Source R Reviewer Marketing and communication coordinator Used the software for: 1-3 years ### "monday.com - turning Mondays into something better." April 29, 2026 5.0 My experience with Monday has been very positive overall. I really like how intuitive and easy to use the platform is—it helps me stay organized without wasting time figuring things out. The range of features is solid, and the automations and templates save me a lot of time in my daily workflow, which makes it great value for money. I also appreciate how responsive and helpful the customer support is when I need it. While I’ve encountered a few minor bugs here and there, they’ve never been a major issue and usually get resolved quickly. What I particularly enjoy are the widgets, which make it easier to visualize my work, and the integrations—especially with DocuGen—which add a lot of efficiency to my processes. Overall, Monday helps me stay productive in a simple and effective way. Pros I like Monday because it brings a sense of structure and fresh momentum to my week. When it comes to value for money, Monday offers a lot through its robust set of tools that help me stay organized and efficient without feeling like I’m overspending on features I don’t use. Another reason I appreciate Monday is its ease of use. The interface is intuitive, making it simple to manage tasks, track progress, and collaborate with others. I don’t have to spend time figuring things out—it just works. On top of that, their customer support is responsive and helpful whenever I run into questions. In terms of features, Monday covers everything I need, from task management to workflow tracking. The automation capabilities are especially useful, saving me time by handling repetitive tasks. I also find the templates very practical—they give me a solid starting point for different types of projects. Of course, like any platform, there can be occasional bugs and issues, but they’re usually minor and get resolved quickly. Overall, Monday helps me stay productive and organized, which is why I genuinely enjoy using it. Cons Actually, nothing I think, I really appreciate the software because it's always evolving. Maybe the fact that sometimes my automations get desactivated but I don't know why - so I went with workflows. Review Source R Reviewer Managing Director Used the software for: 1-3 years ### "But wait... There's more!!" April 29, 2026 5.0 I've been using monday.com now for just over a year and a half. My experience has been nothing short of transformative. I used to struggle with a clunky old Gantt chart and now I've got a comprehensive CRM project tracking, communication, and scheduling system, which is quite extraordinary. I forgot to mention also reporting. I now have insights which are incredible. When my accountant asks me a question, I now have an answer at my fingertips. When a customer asks me a question, I now have an answer at my fingertips. My sales team are now able to see in real time their performance, which is extraordinary. Pros End to end it's amazing.... Flexibility, automations, notifications, all the things I struggled with previously I can now create. And that's the think. I build it.... No more, sorry that's not on our pipeline for development at this stage. Any time I want something it's there and I can implement it right away. Test it, if it's good I add it in. No good, I simply drop it and try something else. Cons There's so much I can do and I don't have the time to learn all about it. Even now with native AI, Vibes, workflows, agents it's everything I need but I simply don't have the time to learn and use. Not much if a dislike sorry lol. Review Source R Reviewer Marketing Manager Used the software for: 3-5 years ### "The worst CRM we've ever worked with" September 3, 2026 1.0 Extremely disappointing. There has been one issue after another since we started using the platform, with the problems becoming particularly serious over the past six months and directly affecting our business operations. The lack of urgency and ownership from support has been incredibly frustrating. We have now lost confidence in the platform and are migrating to another CRM. Pros The platform looks good initially. The customisation options and automation capabilities are useful when everything works as expected, but it usually doesn't. Cons Recurring technical issues, broken automations, unreliable activity history, mega slow system and very poor (close to 0) customer support. We have experienced huge delays in responses and issues remaining unresolved for months. When we finally requested a technical call after weeks of going back and forth by email, the call was handled by an AI assistant instead of the human technical support we had specifically requested. Review Source R Reviewer Owner Used the software for: 1-3 years ### "A highly visual and customizable Work OS for tracking complex automation and development workflows" August 24, 2026 5.0 In my daily operations, Monday.com has become the central hub for managing test automation projects, bug tracking, and AI and WhatsApp bot deployment pipelines. It allows the team to map out the entire lifecycle of a script or flow, from the initial QA requirements gathering to the final integration phase. Being able to quickly glance at a board and instantly know if a specific test case passed or if a bot flow is pending review provides incredible clarity. It easily handles the structured processes required for technical QA work while remaining flexible enough for quick agile adjustments. Pros Monday.com excels at providing a flexible environment that adapts to almost any workflow. The most outstanding aspects include: Ease of Use & Features: The user interface is incredibly intuitive, colorful, and visually appealing. You can set up a new workspace in minutes, and the rich feature set—including diverse views like Kanban, Gantt, and Dashboards—makes data visualization simple. Task Management: Assigning owners, setting deadlines, and tracking granular tasks is seamless. The custom columns allow for highly specific data entry tailored to precise project needs. Process Management: It truly shines when handling multi-stage processes. The native automation recipes eliminate repetitive manual updates, automatically moving items across boards as their statuses change or notifying team members when a specific phase is complete. Cons While it is a powerful platform, there are a few drawbacks depending on the scale of your operations: Bugs and Issues: While generally stable, boards with a massive amount of data, complex dependencies, or heavy automation rules can occasionally experience minor UI lag or slow load times. Customer Support: For basic queries, the knowledge base is great. However, getting rapid, specialized phone or direct support for complex API integrations or advanced billing questions can sometimes take longer than expected. Pricing Structure Constraints: The per-seat pricing model requires you to buy licenses in specific increments (e.g., blocks of 5). This can be a bit frustrating for smaller teams if you only need to add one extra user. Review Source Furkan A. Founder Used the software for: 1-3 years ### "Flexible, intuitive and practical for everyday project management" August 14, 2026 4.0 Overall, my experience has been very positive. We mainly use monday.com to organize projects, track tasks, manage deadlines, and keep project-related information visible to the whole team. What stands out most is the balance between flexibility and ease of use. New team members can understand the basic workflow quickly, while more experienced users can build detailed processes with custom views and automations. It has made our project management more transparent and reduced the need to constantly ask for status updates. There are still areas where complex workspaces could be easier to manage, which is why I would rate it 4 rather than 5 stars, but it has become a reliable part of our daily workflow. Pros I like how quickly monday.com turns complex project information into something visual and easy to manage. The interface is intuitive, and features like customizable boards, different views, automations, status updates, and dependencies make everyday project management much more practical. I especially appreciate being able to adapt the same workspace to different types of projects without creating an overly complicated process. It has significantly reduced the amount of manual follow-up needed across our team. Cons The flexibility can sometimes become a disadvantage as the number of boards, automations, and custom fields grows. Without a clear structure, a workspace can become cluttered and harder to navigate over time. Some advanced features also require more setup and experimentation than the core experience. I would also like to see certain AI and automation capabilities feel more seamlessly integrated into everyday workflows rather than requiring additional configuration. Review Source Addy B. Mortgage Broker Used the software for: Less than 1 year ### "Mortgage Broker" August 11, 2026 5.0 Overall, my experience with monday.com has been very positive. It provides a lot of flexibility for organizing projects, managing tasks, and automating repetitive processes. I especially like being able to customize workflows based on what I actually need rather than having to adapt my process to the software. Once everything is set up, it makes it much easier to stay organized, see what needs attention, and manage multiple moving pieces in one place. Pros I liked how customizable monday.com is and how easy it is to organize different projects, tasks, and workflows in one place. The automations and AI features help reduce repetitive work, and the visual layout makes it easy to quickly see what needs attention, what is in progress, and what has been completed. I also like that it can be adapted to fit very different types of workflows instead of forcing you into one specific system. Cons There can be a learning curve when first setting everything up because there are so many customization options. It can take some time to figure out the best way to structure boards, workflows, and automations without making things overly complicated. Some of the more advanced features also require higher priced plans, which can add up depending on how many users you have. Review Source Joylyn O. Senior Content Marketing Manager Used the software for: 3-5 years ### "Most User-Friendly Way to Keep Myself and My Team Organized" July 20, 2026 5.0 The monday.com platform is a critical part of my daily work as a senior content marketing manager. It's the most user-friendly way to keep myself and my team organized and ensure that we meet project deadlines without missing any details. monday.com saves me so much time by automating communication among team members. Pros I love the amount of customization on monday.com because I can color-code tasks, automate tasks, and organize the information in the best way for my brain. This platform makes it easy for me to keep track of project details, communicate with my team, and maintain visibility on project progress. It's also a great way to collaborate with my colleagues who work in different time zones around the world. Cons I am unable to collaborate on monday.com projects with third parties (partners, agencies) or colleagues from other departments who don't use this program. For those projects, I must keep track of details through email, then manually transcribe them in the corresponding monday.com tasks. Review Source R Reviewer Partner And Tech Used the software for: Less than 1 year ### "AI that speeds up work but needs a little tuning" August 8, 2026 4.0 Overall, monday.com’s AI Work Platform made my daily workflow smoother and more predictable. It’s a strong productivity booster once you get past the initial setup and customization phase. Pros The AI features in monday.com streamline repetitive tasks and make organizing workflows feel effortless. I liked how quickly it generated summaries and automations that actually saved me time. Cons Some AI outputs felt generic, and I occasionally had to rewrite them to match my team’s tone. The learning curve for customizing AI automations was steeper than expected. Review Source SZK Samara Zuri K. Director of Project Controls and Finance Used the software for: 3-5 years ### "Bring clarity to project execution and financial control with Monday.com- a practical workspace for managing complex IT services portfolios" July 1, 2026 5.0 As a Director of Project Controls and Finance managing IT Services projects, monday.com has become one of the platforms that keeps both delivery and financial oversight moving in the same direction. We adopted it to bring more efficiency across project execution, resource planning and reporting and it has delivered a very streamlined work management experience. It gives our teams a shared digital environment where project data, timelines, financial visibility and operational updates come together, making it easier to maintain control across multiple engagements while keeping stakeholders informed in real time. Pros What stands out most about Monday.com is how exceptionally straightforward it is despite supporting complex projects. Its adoption was so fast because our teams could immediately understand how to organize work without spending so much time setting up processes.The digital workspace help us manage our projects with so much ease and delivers strong value because it gives us project visibility, financial monitoring and portfolio oversight without unnecessary complexity. Three capabilities have been especially impactful for us. The workload ana capacity management views give us realtime visibility into team availability and project demand, allowing us to rebalance resources before utilization issues affect delivery timelines. The native time tracking and budget versus actual reporting allow us to monitor effort against project budgets more accurately, strengthen forecasting and identify cost overruns early enough. We also rely heavily on crossboard dashboards and portfolio overviews which consolidate project and financial data into one pane and makes it easier to monitor portfolio performance, track tasks and communicate important updates to leadership without having to build the reports manually Cons Monday.com lacks a native functionality for tracking overhead allocation, depreciation schedules, complex billing and earned value management . This creates additional work for our projects that need financial and advanced performance management. We depend on supplementary financial processes and external reporting methods to fully manage cost performance, revenuce recognition and detailed project control across our initiatives. Review Source R Reviewer Creative Director Used the software for: 3-5 years ### "Trust monday.com for project management and be guaranteed of success. A powerhouse that equips teams with greatness." June 16, 2026 5.0 Our organization has benefited massively from our partnership with monday.com. Having a flexible project management tool that allows us to manage our different design projects from a single platform has really saved us the hassle of having multiple products for the same work. monday.com has also been a very useful link up point for our departments and teams allowing us to have a central workstation where we can collaborate on our operations easily to ensure fluidity of operations in the entire organization. Pros As a design organization, our partnership with monday.com started on a high note especially because it was easy to setup and customize it to fit our existing work setup. The user interface of monday.com is intuitive and we are able to easily and quickly surf from one feature to the other without any delays. The task management features are easy to customize based on the current project we are handling and this allows us to use monday.com to manage multiple of our design projects without having to change a lot of the initial presets. Cons We have seen no issues with monday.com so far. It has helped us to facilitate better operations management and has made it easy to keep our teams and departments working together as a single unit. We genuinely lack anything negative to comment about it. Review Source R Reviewer Senior Lecturer Used the software for: 3-5 years ### "Bring projects to life and realize greatness in work management with monday.com. A collaboration tool like no other." June 17, 2026 5.0 As an education institution, we introduced monday.com to assist us in actualizing our desire to keep all operations in the institution running smoothly and it has given us a very efficient work management experience that has allowed us to meet this objective. We use it as our central team workspace where teams from all departments get to meet, discuss and come up with proper work plans on how to streamline both learning and the institution management operations. Having monday.com has made collaboration on all our institution operations become a reality and has also made it easy for us to monitor the real-time status of all operations making it possible to identify anything that might be slowing us down. Pros We brought monday.com into play in our institution to help us link up the teams from all the departments and make easy for us to collaborate in planning and managing our daily operations. Our experience with monday.com has been very productive helping us to facilitate our efforts of ensuring smooth functioning of our institution. monday.com provides us with superb digital work planning and organization features which enables us to lay proper plans for all operations in our institution, allowing us to keep all operations in the institution running smoothly without any setbacks. Having monday.com in place has also allowed us to keep all our teams and departments connected, aligned and working together towards delivering exceptional learning and institution management operations. It provides us with great visual dashboards which allows us to monitor the status and progress of our operations in real time. There are also great information sharing features which makes it easy for us to share real-time operations updates with everyone to keep everyone up to speed. Cons We had a very simple and straightforward implementation experience and our overall usage experience turned out exactly as we had hoped for. We have not seen and cracks in the performance of monday.com or any of its features and we are happy with everything about it. Review Source R Reviewer Leader of inventory Used the software for: Less than 1 year ### "Very visual and easy project management tool" May 21, 2026 4.0 My overall experience with Monday.com is positive. It is a great tool for managing tasks and teamwork, especially for people who like a visual style. It is easy to start using and does not require much training. However, for more complex project management, it may not be as powerful as some other tools. Pros What I like most about Monday.com is that it is very easy to understand and visually clear. It helps organize tasks and projects in a simple way, and the boards are very intuitive. It is also flexible and can be used for different types of teams and projects. Cons What I like least is that some advanced features are only available in paid plans. It can also become a bit confusing when there are too many boards or tasks. For very large projects, it may feel less structured than other tools. Review Source Enish S. Operations Used the software for: Less than 1 year ### "Powerful but takes time to get right — worth it once you do" May 21, 2026 5.0 We've been using monday.com for about 14 months across a team of 11 people in a marketing agency. After a shaky first month of setup, it's now the first thing I open every morning. The value for money feels fair at our current plan level, though I do wish the mid-tier included more automation runs. If you're willing to invest a week or two into setting it up thoughtfully, it pays back in clarity and accountability across the whole team. Pros Monday.com completely changed how our team tracks work. The visual boards are genuinely satisfying to use — color-coded statuses, drag-and-drop task cards, and the ability to switch between Kanban, Gantt, and list views without losing any data is a huge win. Task management is where it really shines; assigning owners, setting deadlines, and leaving update threads directly on tasks means we've cut our email back-and-forth by a lot. The automations are also a standout feature — once I set up a rule to notify the team when a task moves to "stuck," it just runs itself. Customer support was responsive when I had onboarding questions, and the help docs are actually readable. Cons The pricing jumps steeply once you scale up seats, which stings for smaller teams. The free tier is almost too limited to evaluate it properly. There's also a learning curve around process management — building multi-board workflows with dependencies and linked items feels unintuitive at first, and I ran into a few bugs where automations fired twice or didn't trigger at all (though this seemed to resolve itself after a day). New users tend to over-complicate their boards early on, so without proper onboarding, adoption can stall. Review Source R Reviewer Deputy Director Used the software for: Less than 1 year ### "Implementing monday.com at digitalLIFT: Early Impressions" May 7, 2026 4.0 Overall, the experience with monday.com has been positive so far. The platform is already adding value in terms of organization and workflow clarity, and while there is still a learning curve, we are continuing to build comfort and deepen our use of its features over time. Pros Finally implementing a centralized project management tool into our workflow has been a major benefit. We’ve especially appreciated monday.com’s flexibility in building custom workflows and automations, which has helped streamline task management, improve visibility across teams, and reduce manual follow-up. Cons Adopting monday.com while already operating at full capacity made the onboarding process feel daunting. There is a learning curve to fully utilizing the platform—particularly around structuring boards and automations—which can require a meaningful upfront time investment before teams realize the full benefit. Review Source R Reviewer Legal Services Manager Used the software for: 3-5 years ### "A Game-Changer for Everyday Productivity" May 5, 2026 5.0 Overall, I thoroughly enjoyed using Monday.com. It made my day-to-day tasks significantly easier and more manageable, bringing a real sense of structure and efficiency to my work. While I didn’t have the opportunity to explore the CRM functionality — which is something I would have been very interested in — the features I did use were highly effective and intuitive. If there were one improvement, it would be greater flexibility for single-user subscriptions, which would make the platform even more accessible. That said, I genuinely believe Monday.com is an excellent tool with huge potential. I wouldn’t hesitate to recommend it — in fact, I already do. A definite five-star experience from me. Pros What I valued most about using Monday.com was how intuitive and efficient it made my day-to-day work. The platform is incredibly user-friendly, with features that are easy to navigate and require minimal effort to maintain, which made it feel non-taxing even when managing multiple tasks. The automation functionality was a standout — it streamlined repetitive processes and saved significant time, allowing me to focus on higher-value work. I also found it particularly effective for budgeting, charting, and tracking daily workflows, giving clear visibility across all areas of work. From a client services perspective, it supported file reviews, document tracking, and identifying outstanding items seamlessly. The ability to generate reports and visualise data through charts made monitoring progress and performance straightforward and efficient. Overall, it significantly improved organisation, productivity, and clarity in managing both individual tasks and wider operational processes. Cons What I found less effective was the pricing and user access structure. The requirement to subscribe with a minimum number of users made it less flexible, particularly for smaller teams or more tailored use cases. It was also somewhat restrictive when trying to collaborate across wider teams. Adding new users wasn’t always straightforward, and guest access felt limited — guests were primarily able to view rather than actively contribute. This made it challenging to share boards with colleagues outside of the subscription who simply needed to add input, notes, or comments, without increasing overall costs. As a result, collaboration across different teams or stakeholders could become less efficient and more costly than anticipated. Review Source R Reviewer Sales Director Used the software for: 3-5 years ### "It’s a solid pipeline tracker, but the pricing adds up pretty fast." August 17, 2026 5.0 It does the job for keeping our sales team organized and making sure everyone can see the deals. We got our Indonesia and Malaysia reps set up in about a week. It’s not perfect, but it’s still way better than the spreadsheet chaos we dealt with before. Honestly, the AI features haven’t really changed how we work yet. It’s worth it if you’re managing a few salespeople and need some accountability, just keep an eye on those per-seat costs. Pros Managing our B2B sales pipeline across Southeast Asia got a lot clearer once we moved everything here. It's nice to finally see exactly where each deal stands, who’s handling what, and forecast our monthly numbers without having to hunt everyone down for updates. Honestly, those board views have been a lifesaver during our Monday morning sales calls. We also use custom fields to track distributor types and all those specific regional requirements that come with selling sporting goods. Cons It gets expensive fast once you start adding sales reps in different markets. We’re up to 8 licenses now, and honestly, the monthly bill really stings. Some of the automation tools feel way too complicated for simple sales workflows, too. Plus, the mobile app always lags whenever I’m trying to check pipeline updates from trade shows or while I'm out at client visits. Review Source R Reviewer Partner Used the software for: 3-5 years ### "Great for an online media company" April 29, 2026 5.0 Overall, we love it. It works great for our media business. We use it for editorial calendars, sales tracking, project management, and more. Pros It keeps my team and projects organized. The automations really help to keep my team on track. We also utilize forms for nearly everything. Cons I find that it's difficult to train new employees on the Monday.com process. Would love more training videos for users of Monday.com vs owners of the account. Review Source Yashraj S. Senior specialist Used the software for: 3-5 years ### "A Powerful, Visual Hub for Modern Team Collaboration" May 4, 2026 5.0 My overall experience with monday.com has been largely positive. It excels as a "Work OS" because it bridges the gap between simple task management and complex project tracking. The interface is vibrant and engaging, which actually encourages the team to keep their status updates current—something we struggled with using more sterile tools. While the pricing tiers can be a bit steep as you scale, the time saved through automations and the clarity gained through custom dashboards makes it a worthwhile investment for teams that value transparency. Pros The most impressive aspect of monday.com is its visual versatility and intuitive UI. Unlike traditional project management tools that feel like rigid spreadsheets, monday.com allows for a high degree of customization through various "Views" (Kanban, Gantt, Timeline). Automation Center: The "if this, then that" automation recipes are incredibly easy to set up and significantly reduce manual data entry. Centralized Communication: It effectively eliminates "email silos" by keeping all task-related discussions, files, and updates in one centralized location. Onboarding: The platform is aesthetically pleasing and user-friendly enough that it minimizes the learning curve for new team members. Cons While the platform is powerful, the pricing structure and feature gating can be frustrating for smaller teams. Specifically, many essential features—like certain automations or advanced integrations—are locked behind higher-tier "Pro" or "Enterprise" plans, which can become expensive quickly. Complexity in Scale: When boards become overly populated with hundreds of items and dozens of columns, the interface can occasionally feel cluttered or suffer from slight performance lag. Notification Overload: The default notification settings can be overwhelming; if not carefully managed, users can easily lose important updates in a sea of "pings." Mobile App Limitations: While the mobile app is functional, it lacks the full depth of the desktop version, making complex board management difficult on the go. 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