# Page 3 | Phone.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Phone.com the right Remote Work solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147610/Phone-com/reviews --- Phone.com 3.6 (71) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Phone.com ## Showing most helpful reviews Showing 51-71 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Melech M. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "My experience with phone.com as a small business owner" February 10, 2020 3.0 Though it was affordable, I probably lost business as a result in the final analysis. Pros That it was very affordable and that it was HIPAA compliant. The app was relatively easy to navigate as well Cons There were constant snags, customer service had left what to be desired and one of the features never worked at all, such as the texting feature. Reason for choosing Phone.com It was the cheapest HIPAA compliant service available. Review Source Response from Phone.com February 13, 2020 Hi Melech, I'm sorry that your experience didn't live up to your expectations or ours. Please let me know if there is anything we can do to make it right. RL Ross L. Sales Financial Services Used the software for: 6-12 months ### "Good if you are just looking for a second number " July 8, 2021 4.0 Good product, not super great. Ended up switching to something that fit my needs better Pros Very basic and bare bones. Good for the price depending on what you want to do with it. Cons Integrations weren’t very friendly, and if they were, they were more expensive. Alternatives considered [Mojo](https://www.capterra.com/p/207288/Mojo/) Review Source KD Kevin D. Owner Consumer Services Used the software for: Less than 6 months ### "Easy to use" November 2, 2022 4.0 The system was fine, just needed more features Pros The cost of this is low for a VOIP phone. It worked well with my mobile device Cons Could not schedule texts or create text templates Reason for choosing Phone.com Cost mainly Review Source VR Verified Reviewer CEO & Principal Public Relations and Communications Used the software for: 6-12 months ### "Easy to set-up, easy to use. Great Business Phone System!!" May 29, 2019 5.0 Great customer experience - very helpful support team! For small businesses, Phone.com is a professional business phone system that not only saves you money, but lets you work from anywhere on any device. Pros Very easy to set up Phone.com services. Works perfectly on my android, Mac, and IP deskphone. Cons No complaints so far. It's very intuitive and whenever we had questions, their support team solved our issue without any problems. Review Source CF Christian F. admin Used the software for: 6-12 months ### "THE BEST VOIP PHONE SYSTEM" August 1, 2018 5.0 Pros I cant say enough great things. We love how it is over the internet so our phone service can go anywhere. When our office may be closed due to the weather, we can turn our phones on and work from home! They give you the options to set up personal voicemails, greetings and auto attendant menus! SEE WHATS UP WITH PHONE.COM! Cons There is absolutely nothing wrong here. There website system is a little tricky to get used if you're not technically literate, but you get the hang of it. Review Source ES Eliza S. Clinician Individual & Family Services Used the software for: Less than 6 months ### "Great for Therapists" December 11, 2019 5.0 Overall, this is helping me get in touch with clients without needing an expensive second cell phone. Pros I like that the interface is simple to understand and is easy to integrate onto my phone without confusion. Cons I do not like that I must get onto a computer to set up features such as voicemail and texting. There's limitations to what I can do from my phone. Review Source Response from Phone.com December 23, 2019 Eliza, We are always looking at ways to improve our services and your feedback is much appreciated. Our account services are fully functional while in the desktop mode on Android phones, however, Apple phones have limitations. If you ever need assistance with your account please contact our amazing 24/7 support at 1-(800)-998-7087. SK Sara K. Private Accounting Used the software for: Less than 6 months ### "Shady business practices" June 6, 2022 1.0 When I was talking to a sales rep I was informed that number will cost me 150usd plus 200 usd if I wanted international calls enabled right away. Credit from enabling international calls was applied to my account and I was informed - I have screenshots of conversations, that if this 200 usd credit is unused it will be refunded back to me. When I closed the account I was told that it will not be refunded as they have 30 days limit on this. This was not disclosed to me nor was anywhere in their terms. This is shady business practice. I do not recommend this service. Pros Non. I am not satisfied with this service at all Cons Shady business practices. I was told that 200 usd payment I had to make to enable international calls right away will be refunded to me if any of it is left unused. But upon closing my account they would not do it, claiming there was 30 days limit on this. Review Source TLG Tatiana Leite G. assistente Facilities Services Used the software for: Less than 6 months ### "Avaliação Phone.com" July 20, 2023 5.0 Pros Mesmo o plano básico tem muitas opções e ótimo custo benefício. Cons Me atendeu em tudo que precisei, sem falhar. Review Source AL Anna L. customer support lead Used the software for: 6-12 months ### "Phone.com is useful, but hard to configure. " July 11, 2017 4.0 Pros I like being able to call customers without giving them my cell number. Their app is very easy to use. There are many features available. Cons It is hard to navigate. Right now I am trying to figure out why my phone calls are no longer being forwarded to our customer support email. I have not messed with the settings at all and I stopped receiving notifications. There are many things I can't figure out how to do on Phone.com Review Source VR Verified Reviewer Managing Member Medical Practice Used the software for: 6-12 months ### "Great when it works." March 17, 2019 5.0 Pros Texting, calling, and separate contact list. Cons Caller ID function for incoming doesn't work. Voicemails are usually very delayed. Review Source GL Granville L. ACSP Computer & Network Security Used the software for: Less than 6 months ### "A Great Phone Product" August 28, 2019 5.0 Overall, a great phone system. Just began using it and very happy. Pros AMAZING customer service/support Easy configuration and sensible flow/interface Cons Several of their features are ala carte and require additional payment Review Source Response from Phone.com August 29, 2019 Granville, we are pleased to hear about your experience with the setup and support you received from our Phone.com team. We strive to provide the best support for our customers. If you have additional questions about your account or specific features feel free to reach out to our Channel Partner Program team at 844-465-5262. LE Larissa E. Business Owner Retail Used the software for: 6-12 months ### "Do not Use this Company " June 6, 2022 1.0 See Cons Pros The only Pro I have is the price. I don't think there is any other pro. Cons This business is a scam. They make it impossible to cancel your account. They also raise the price of it without informing you. I had to go through 4 people to cancel my account. DO NOT SIGN UP! Review Source DG Deirdre G. IBO/CSP Used the software for: I used a free trial ### "A Small Business Must" January 4, 2019 5.0 Pros Loved that this software allowed us to make and receive calls as well as set up conference calls with customers. Cons Crashed a few times. Not sure if it is something that is redundant because it happens. Nothing is entirely foolproof Review Source sM salah M. money Accounting Used the software for: 2+ years ### "about phone" January 24, 2019 5.0 Pros i like most about this software is it dope Cons you can at least get a brand new phone just take the survey Review Source ST SARAH T. PRESIDENT Non-Profit Organization Management Used the software for: I used a free trial ### "Phone.com" January 24, 2019 5.0 MY BUSINESS RAN SMOOTHLY HAD NO COMPLAINT WITH THEIR SERVICES Pros IT HAS DIALPAD FEATURES THAT REQIRES LOW Cons NOTHING. EVERYTHING CHECK OUT I WAS ABLE Review Source MW Michelle W. Director of Operations Real Estate Used the software for: 2+ years ### "Horrible Customer Service" October 11, 2018 1.0 Awful. Pros It's nice that you're able to speak to someone although you will be on hold for 40 minutes to then be told you cannot return an overpriced VoIP phone. Cons The customer service department is inadequate and cannot do anything including accept a return. They prefer to put you on hold to the point you want to hang up. Review Source TL Tiffany L. Used the software for: ### "Been using Phone.com for years!" January 25, 2017 5.0 Phone.com is a great tool for a small business. I was able to buy an awesome 800 number from them and have it forwarded to my office phone. I can also set up call schedules, different levels of forwarding, and voicemail- text. Great software and highly recommend. Fair rates too. Review Source VR Verified Reviewer Marketing/SMM assistant Education Management Used the software for: Less than 6 months ### "Phone.com is the best solution for my small business collaborations" December 25, 2018 5.0 Pros I started to use Phone.com some months ago with my partner. It is really effective to increase sales and empower partnership. Its low price and multiple features make me get efficient results through working with Phone.com. Cons Customer service can be improved and reach its highest level in Phone.com, because the emails must be replied as operatively as possible. Review Source oS otto S. Food & Beverages Used the software for: Less than 6 months ### "null" January 3, 2019 2.0 Review Source Reto G. Used the software for: I used a free trial ### "null" February 20, 2016 1.0 Review Source SC Sarah C. Owner Used the software for: 6-12 months ### "Good Experience with Phone.Com" August 29, 2017 3.0 Pros Customer service was great, good features and functionality, room for customizations, can keep personal phone number private Cons The user interface is sometimes clunky, there are months that it's more services that I actually need Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.