# Page 2 | Phone.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Phone.com the right Remote Work solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147610/Phone-com/reviews --- Phone.com 3.6 (71) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Phone.com ## Showing most helpful reviews Showing 26-50 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JR Joyce R. VP Furniture Used the software for: 2+ years ### "Best Customer Service" August 18, 2023 5.0 \[sensitive content hidden\] willingness to go to bat for me to get their phone back was dedicated teamwork and definitely going above and beyond the call of duty. Pros The customer service is top notch! \[sensitive content hidden\] and the team at Phone.com are the best. They work very hard to satisfy their customers. I have been a long time customer of Phone.com. Many times I have had trouble paying my bill. They usually work very hard to help me keep it. Unfortunately, I recently lost my business 800 number because I couldn't afford to pay my bill again, this time it was too long. I have had that number for years and it was published everywhere. I don't recommend not paying your bill cause you run the risk of losing it. Sell something, anything, but pay your bill! It definitely hurt my business when I went to run ads and that number was all over the internet. No way can you change decades of publishing and sharing of that number. In both print and online. I really want to thank everyone for getting my phone number back as it was in the process of being assigned to another company. Blessing to you all. Phone.com is the best company for your business. Cons Nothing, I have no complaints what-so-ever. Reason for choosing Phone.com Because I wanted full service if I need it. Review Source BF Brent F. Systems Administrator Logistics and Supply Chain Used the software for: 6-12 months ### "Billing nightmare and missing critical Self-Help solutions/support" November 10, 2021 4.0 we have saved money by moving 10 of our toll free number to phone.com from the bigBell (AT&T) We are able to have phones at our new remote warehouse using phone.com where our Avaya System has failed to work through a VPN setup. Pros functionality of the phone.com feature as a whole, work fine. support is generally able to answer the call in a few minutes and are open 24/7. They include most features you would need in most situations in a business environment. Cons To say that the invoices are confusing would be a gross understatement. they are so bad that on several occasions, I have had to call support for billing, and each time, even the billing support reps are unable to break it down for me and make any sense of it. On 2 occasions I have spent well over an hour on the phone trying to understand the bill. they issue a charge then issue a credit 10s of times on each invoice. even after getting rid of all the charges and equal credits on the invoice, there are still usual discrepancies that have to be fixed. each time finding errors in the billing that needed to be overridden by a manager and credited back to the account. When you purchase an unlimited plan, they don't tell you that the unlimited minutes are only for calls routed through the extension with unlimited minutes. routing calls or forwarding directly to a number and not through an extension will incur per minute charges over the basic minimums. to make matters worse, the extension setup is far from streamlined and have to bounce all over the website to get it configured and set up properly making it extremely complex to setup for 19 phone numbers and we still wound up paying for overage minutes because this lack of communication. this type of thing is critical for customers to know in order to get the services they are paying for for the price they are paying. Review Source Mick T. Owner Computer Software Used the software for: 6-12 months ### "Great Product. Great Support. Misleading Pricing." December 16, 2019 5.0 Overall, I like it although it ended up being more than anticipated. With taxes and fees, $119yr is really $160/yr, but they get you on devices, (even softphones) where $60/year is really $100/year per phone. They are adding their own fees to this, so they should just be upfront. One chat support person was kind of rude suggesting that "I should have gotten a quote" and "Who told me it was free". I compared several providers and it's still a good value. No regrets. Pros I was able to use my established Google Voice number and easily port it over to something more business-friendly. I like that it's scalable as my business grows and I can put a high-quality Polycom SIP phone right in my home office. The Android app is also useful if I want to make calls from that number remotely. Cons When signing up, it wasn't clear to me that adding a device (desk phone or softphone) wasn't included in the price. I incorrectly assumed one would be included with the plan. How else would you use the service, I thought. (I later learned that only forwarding calls to cell phones is included) I already had a phone and nothing was mentioned during sign up or during my support call while the phone was being provisioned. I only realized it when I got a bill for $100 the next month. My own fault for not getting a quote, I guess. In any case, I didn't care. It just wasn't clear at all and I wanted to make sure it wasn't a mistake. Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Phone.com Price, features Review Source Response from Phone.com December 23, 2019 Mick, We appreciate your honest feedback. While our base plans have 40+ features included, there are certain features that require an additional monthly fee. We do strive to ensure that this is communicated when signing up for additional services. We also understand your frustration and will make sure to pass this on to our development team to make sure our pricing/features page set clear expectations. VR Verified Reviewer Internet Marketing Specialist Marketing and Advertising Used the software for: 2+ years ### "Work Calls Made Easy" December 31, 2019 5.0 Pros I appreciate the versatility that phone.com has to offer when it comes to how you want to handle calls. It's very easy to switch back and forth from sending calls directly to my desk to forwarding them to my cell phone when I'm working from home. I like that you can also make calls from the computer if needed. Once you learn how to navigate the website, it's easy to do everything necessary on your computer, from recording and applying greetings to seeing your call logs all in one place. Cons Although the website is very useful, it is somewhat outdated and thus difficult to navigate at first. Some settings are difficult to find and are not intuitive at all. But, once you figure out where everything is and how to set things, up, it's not so bad. It also seems like it can be pretty tough to add a new physical Polycom phone to the system, as it requires calling phone.com from the Polycom phone and potentially staying on the line for a while - this can be inconvenient during a work day. Review Source Response from Phone.com January 8, 2020 Hello, Thank you for your feedback. Our teams are currently working on bringing our portal up to date. If you are using SMS or need to listen to your VM's you can now do it in a more convenient way! You can now go to my.phone.com to access your SMS and VM's and access Control Panel. Also, if you need to add another device to your account in the future you can always email support@phone.com, provide your express service code, devices MAC address, and indicate which existing or new extension you want the device added to and our support team will have this done ASAP. JJ Jennifer J. Owner Mental Health Care Used the software for: 6-12 months ### "Beware, not compatible with Android cell phones! " March 4, 2024 2.0 Pros Seems to work well with laptop. It is easy to use when operating properly. Easy to reach tech support. Cons It seems to be incompatible with Android cell phone. I have spent many hours and days with tech support and still no solution. I have to reinstall app at least 1x weekly just to make a phone call from my cell. Caller ID will not show my company name on receiving end. Review Source CB Craig B. Owner Accounting Used the software for: 1-2 years ### "Phone.com Needs Some Work" April 22, 2021 4.0 Still using Phone.com because I paid for 12 months upfront to get the best price. They system works, but I feel it is not working well or helping my company look "good" to my callers. Pros IP phone system for on-the-go small business owners - great features that can make you look like a full-fledged company. Prices are competitive, too. There customer service is really good, answered quickly, no holding on line and they answered my questions and helped with using my recorded message as my first answer greeting. However, see below as they help with answering the questions but not being pro-active Cons The buttons they use to get to your messages, calls, etc. is called "Configure" then "manage users & extensions" - how crazy is that? Then, setting up a call trail - knowing full well what you want to happen is so complicated that you go nuts trying to figure it out. Recording and using messages and setting up the phone trail is a nightmare - I know others have had the same feelings so why haven't they taken any of these suggestions and improve the product - they really are so close! They answer quickly as noted above but you have to know what you are asking - they will help but seems not to "guide" you with best practices in setting up your phone system. I can buy a landline and the installer sets everything up for me - why can't Phone.com help me like that? Reason for choosing Phone.com Wanted some of their features I needed - like faxing from my laptop and having extensions and messages and being able to direct callers to various areas. Review Source VR Verified Reviewer Automation Specialist Hospitality Used the software for: 2+ years ### "phone.com great customer service team" January 24, 2019 4.0 I have always had a great experience with every customer service/support rep I have worked with. They will escalate easily if things are not working as you expect and they are cheerful and thoughtful. Pros There are a lot of options and the tool is very flexible. If you ever need help their support team is just a live chat away and they are always very helpful and creative. Willing to offer ideas on how to best set up your system to meet your needs. Cons It is not easy to figure out on your own. It takes time to understand how all of the settings work and what is the best process for your needs. Review Source NS Naomi S. Owner Hospitality Used the software for: Less than 6 months ### "Do not make this mistake " January 25, 2024 1.0 Pros No long wait times to connect to representatives Cons Save yourself the anxiety and headache / and also the money - this is the most ridiculous thing I’ve ever put myself through . If it’s not one thing it’s the other , one associate fixes one thing while simultaneously messesing up another . It’s been over a month and I have still not been able to successfully use this service . Hands down, the worse decision- lost money off my bussiness because they mistakenly completely added the phones . They have one job, and they absolutely fail at it, over and over and over again . Review Source JM Jessica M. IT Manager and Client Success Partner Computer Software Used the software for: 2+ years ### "Easily Accessible Work Communication" April 15, 2023 5.0 Pros There are various options available, and the tool is very configurable. If you want assistance, their customer service professionals are merely a chat message away and are always willing to assist. They may be able to advise you on how to configure the system to meet your individual needs. Cons Making a call can take a while to go through, and the process of getting set up can be irritating. Review Source FG Fernando G. OWNER Consumer Services Used the software for: 2+ years ### "Decent Phone System for Small Business" July 20, 2025 3.0 its been an ok experience, its annoying when we have to delete the app reinstall and then enter our credentials when there are issues Pros Great telecomm resource for small business, easy to add phone lines, text message customers receive fax and great price point Cons poor quality of service, doesnt seem to work well with apple products the desktop app crashes all the time and the same with the phone app Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Review Source Response from Phone.com February 11, 2026 Fernando,I completely understand your frustration. An app should be reliable and seamless, and when it isn’t, that’s incredibly frustrating, especially when you depend on it for communication. If you're willing to give us another chance, we have a solution that we know will work well for you. If you’d like to move forward, please email your Phone.com phone number to me, and I’ll personally assist you. AT Andrew T. Counselor Mental Health Care Used the software for: 6-12 months ### "Phone.com useful for privacy " October 7, 2019 4.0 Phone.com is helpful and I have not had too many problems using it, though I wish the UX was a bit better. Pros I like having phone.com because I am able to give clients a phone.com number that is different and distinct from my actual cellphone number. Cons The audio transcription of voicemail could use some improvement, as there are inaccuracies. Also, at times it takes a long time to log in and it can be frustrating if you need to access the app quickly. Review Source Response from Phone.com November 20, 2019 Hello Andrew, We appreciate you taking the time to share your comments and experiences related to Phone.com. Our teams continue to work on improving our services and your feedback is most valuable in this process. It saddens us to hear that some of our services have not met your expectations. Phone.com does offer Human Assisted transcriptions that might better suit your needs. This can be added and/or removed per extension at anytime. In regards to your experience with the app please feel free to call into our 24/7 support line at 1 800 998 7087 or send an email with your concerns to support@phone.com and we will be happy to assist you further. We would like to lastly thank you for being a Phone.com customer and we appreciate your business TS Thea S. Therapist Mental Health Care Used the software for: 1-2 years ### "Very Poor Quality and No Customer Support At All" March 17, 2022 1.0 Horrible customer support. Buy this service if you like getting ignored and paying for a service you don't receive Pros Its available if you like paying for something that constantly has problems Cons At random times certain features stop working, such as notifying when you get messages or calls. This is very detrimental when you are running a business and getting back to your client sis important. Several other clinicians in my practice have also experienced these same issues and have had to cancel their service. When you contact customer support, there is no urgency for them to assist you and never return your phone calls or emails. This is highly unprofessional as a business. Review Source Chris V. President Design Used the software for: 2+ years ### "Dependable, but not the most modern" April 11, 2018 5.0 Pros Phone.com works it's that simple. If you need a phone system that gets the job done quietly and reliably, Phone.com will certainly do that. It's affordable, relative to the competition, and can do most things you throw at it. Cons Although it has improved marginally since I started using it several years ago, the user interface still largely feels stuck in the early 2000s. This can make certain tasks clunky or hard to accomplish if you aren't used to Phone.com's quirks. Review Source VR Verified Reviewer Frontend Developer/Designer Internet Used the software for: 1-2 years ### "The Phone.com app ticks all the boxes" February 9, 2019 4.0 Phone.com is so easy to use. It was a little tedious to set up, but once it's done, it's done. I use the app on an iPhone and it looks much like the default call interface, but I would never confuse the two. I appreciate that the design looks nice. It keeps everything tied to my business number, together in one place. My only frame of reference is as an end user; I do not have access to the phone.com web interface so I cannot comment on that. But as a user, it's perfect! Anywhere I happen to be, I know I'll be able to get those important phone calls. And I can easily tell when a call comes through that it's via phone.com. Pros The app design (for iPhone) is sleek and consistent with Apple products Cons It is sometimes slow to connect calls, annoying at first setup Review Source VR Verified Reviewer Customer Service Representative Events Services Used the software for: 1-2 years ### "Easy to use, but kept crashing" December 5, 2018 3.0 It helped us communicate with our customers. Pros I liked that this software allowed us to make and receive calls as well as set up conference lines for customers. Cons We had problems with the app crashing mid-call. For awhile it would happen at the same time stamp for every call. Review Source abdallah G. Engineer Computer & Network Security Used the software for: 6-12 months ### "Gorgeous, legal, and powerful" August 8, 2021 5.0 Pros strong speed Subscription plans are excellent and available to everyone Cons Needs more updates Explanation of details about the service and how to provide it Review Source VR Verified Reviewer Chief Operating Officer Consumer Goods Used the software for: 2+ years ### "Ok online phone service" March 24, 2018 4.0 A useful customer support phone number that can be directed to multiple customer support reps on a schedule. Pros \- Very reliable call quality and service - All the core features you're looking for when setting up a customer / business phone line. Cons \- Most functionality is available but it can be very difficult to navigate. They could use a big UX cleanup across most of their website. Review Source JN Jessie N. Broker Insurance Used the software for: 6-12 months ### "Good customer service, terrible connections" September 6, 2023 2.0 Terrible, I look horrible to my clients and it's impossible to communicate. Pros Customer service is much much better than Ring Central Cons Connections are terrible. There's weird noise on the line, clients can't hear me, calls break up absolutely constantly. I'm locked into a contract and I don't know what to do. Review Source YJ Yvonne J. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Used to be good, now it sucks" March 9, 2023 1.0 It started out fine and a couple months ago things stopped working. I've Pros None currently, nothing is working and the chat support sends me to phone support. Phone support drops you out of the queue. Cons This went from being a stable product to having broken routing, broken alerts, it's sending me notifications to the wrong places, sending multiple times and hours late. I can't tell who has called who and when. I can't tell what calls have been returned or not. Reason for choosing Phone.com Price Review Source WC Wilmer C. Owner Real Estate Used the software for: 2+ years ### "Lots of featured" July 24, 2020 4.0 Pros I like that there was a wide range of call routing options Cons Website was a little hard to navigate and took longer that it should some some basic functionality. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Phone.com Price Review Source VR Verified Reviewer Chief Operations Officer Computer Software Used the software for: Less than 6 months ### "Powerful Cloud Based Phone System at the right price" April 21, 2019 5.0 We run our entire telephony on it. Pros We compared 5 cloud based phone systems, and trialled one. There were only two possible choices for us, and Phone.com was the best there was. The system treats users more fairly where we can have users without bundles at no cost. There are no issues with international numbers either which are easy to obtain and apply. Finally the call charges are better, with more international landline and mobile minutes included in the bundles. Cons The iOS app, really needs attention. It's substandard at the moment. Review Source SH Scott H. Director of IT Construction Used the software for: Less than 6 months ### "Unable to port our numbers after 2 months of circling the wagon...." August 21, 2019 1.0 Pros The price point & features offered at this price point. Cons The porting process has been an absolute nightmare. I've never experienced a company who cares so little about helping it's customers. Customer support simply doesn't seem to care a single bit about the massive inconvenience to our business that this porting delay has caused our business. Absolutely NEVER would have chosen Phone.com had we known the hassle this was going to be. No one in their right mind would rationally choose phone.com. So let this review be your warning. The low price comes with a massive Review Source Response from Phone.com August 29, 2019 Thank you for the detailed feedback Scott. I would like to apologize for the experience that you have had in the first few months of service with Phone.com. We will be having a Manager reach out to you for further follow up and hopefully reach a resolution for this issue. EB Elle B. LMT Health, Wellness and Fitness Used the software for: Less than 6 months ### "The Sales People Are Good But The Service Has NOT Lived Up to The Original Promises" July 11, 2023 2.0 None of my phone business issues have been resolved. I suppose I should have stayed with Sideline &/or Number Barn. Pros I liked that I could port over multiple numbers and that texting was included but apparently not... Though I'm a very small business and don't really do campaigns, I must register as if I am a BIG Business that texts random people, which I do not. Just another way for another "organization" to steal. Cons Called to rectify a problem twice today. The system logged my call to make a call back... Still no call and the day is over. :( Alternatives considered [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing Phone.com Because it's not a VOIP. Review Source VR Verified Reviewer CEO Financial Services Used the software for: 6-12 months ### "Great VOIP" December 4, 2018 5.0 Pros The pricing is fantastic and support has been very helpful Cons The interface can be a little clunky and challenging to figure. Review Source GM Gary M. Sale Maneger Wholesale Used the software for: 2+ years ### "15 Years Expirience" May 21, 2021 5.0 Make international calls at low cost. Pros 15 years of great experience with phone .com It is easy to use, it has a flexibility for work that improves business performance. Cons Flexibility and many different options. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.