# Phone.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Phone.com the right VoIP solution for you? Explore 72 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147610/Phone-com/reviews --- Phone.com 3.6 (72) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Phone.com Ease of use 3.7 Customer Service 3.5 ## Pros and Cons in Reviews CB Craig B Co-OwnerAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “Works well for what I need it for - not phone call heavy.“ May 14, 2026 BA Becky A OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “We would like to stay with Phone.com, but unfortunately we are probably going to have to leave, and pay a lot more for a more reliable platform.“ November 22, 2024 BA Becky A OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “Acutally get a real human, and they can almost always help solve your problem (except when their system is down).“ November 22, 2024 FR Faby R CEOFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “rd party customer service that doesn't speak english“ September 13, 2024 CW Chassity W Business OwnerConsumer Services, 2 - 10 employeesUsed the software for: 6-12 months. “Their customer service is very helpful and if the agent at the time isn't able to find the solution, which has been a rare case for me, they forward you to someone that can assist you or make a ticket for you and someone with the answer will get back to you within no later than a couple of hours.“ February 17, 2023 NS Naomi S OwnerHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “Save yourself the anxiety and headache / and also the money - this is the most ridiculous thing I’ve ever put myself through . If it’s not one thing it’s the other , one associate fixes one thing while simultaneously messesing up another .“ January 25, 2024 JR Joyce R VPFurniture, 2 - 10 employeesUsed the software for: More than 2 years. “willingness to go to bat for me to get their phone back was dedicated teamwork and definitely going above and beyond the call of duty.“ August 18, 2023 FR Faby R CEOFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “receptionist services are inconsistent “ September 13, 2024 ## Showing most helpful reviews Showing 1-25 of 72 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rick K. Owner Construction Used the software for: 2+ years ### "Phone.com is the best VOIP Office phone service" June 13, 2022 5.0 Overall I absolutely love Phone.com. It's by far the best business grade phone service I've ever used. We also use it for our home phone service and it's been rock solid. I've recommended it to several friends. Pros Phone.com is by far the best VOIP phone system I've ever used. It has a variety of features and a good mobile app. Plus their mobile app is good. The best part is their customer service though. It is bar none. Cons Their mobile app could be a little better and it's been a long time but it used to be a tiny bit confusing but I heard they've fixed it. I set up our services once and haven't been back in years to change anything. Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Phone.com had the best customer service and good plans. Review Source BL Brooks L. Customer Service Representative Insurance Used the software for: 6-12 months ### "Affordable and Easy Business Phone Solution with Some Limitations" June 11, 2026 5.0 Overall experience is generally positive, especially for small businesses and startups that need an affordable communication system. It is easy to set up and use, with helpful features like call forwarding, voicemail-to-email, texting, and virtual receptionist tools that improve business communication. The flexibility of using it on mobile devices and computers makes it convenient for remote work and on-the-go access. Pros One major advantage is its VALUE FOR MONEY, since it offers affordable plans for small businesses compared to traditional phone systems. It provides strong EASE OF USE, with a simple setup and an easy-to-navigate dashboard that doesn’t require technical skills. It also has useful FEATURES like call forwarding, voicemail-to-email, texting, and virtual receptionist tools, which help businesses manage communication professionally. The service supports flexible MOBILITY, allowing users to make and receive business calls from mobile devices or computers anywhere. In terms of CUSTOMER SUPPORT, users generally have access to helpful assistance when issues arise. Overall, it is a convenient and cost-effective communication tool for small businesses and remote teams. Cons What I like least about Phone.com is that it can feel limited for larger or fast-growing businesses. Switched from [RingCentral Video](https://www.capterra.com/p/124580/RingCentral-Meetings/) Because Phone.com is much more beneficial for the business I’m in. Review Source BA Becky A. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Great when it works" November 22, 2024 3.0 Awesome when it works, but super glitchy and lately has been failing completely. Pros The features you get for the price are awesome. I love that we can call, text, fax and video chat from the same platform. It really streamlines communication with our clients. The customer service is also really great. Acutally get a real human, and they can almost always help solve your problem (except when their system is down). Cons The system is super glitchy. I don't think I have ever had a video chat that did not have some issues. October and Nov 2024 the system has actually crashed (servers down) several times - right in the middle of big client meetings. It has completely disrupted our business and reflects poorly. We would like to stay with Phone.com, but unfortunately we are probably going to have to leave, and pay a lot more for a more reliable platform. Alternatives considered [RingCentral Video](https://www.capterra.com/p/124580/RingCentral-Meetings/) Reason for choosing Phone.com integration of features and price. Closest competitor was much more expensive and features were not integrated. Review Source CB Craig B. Co-Owner Accounting Used the software for: 2+ years ### "Still a bit clunky" May 14, 2026 4.0 Works well for what I need it for - not phone call heavy. Allows for texting with clients and can retrieve messages on my cell phone Pros Fast and easy setup for on the go businesses without a physical location. Can be anywhere and use the services Cons Interface is still a bit clunky and I have been using for 5 years now hoping it will improve, but it doesn't. Review Source CW Chassity W. Business Owner Consumer Services Used the software for: 6-12 months ### "Look professional like a big organization" February 17, 2023 5.0 My experience with Phone.com has been a wonderful experience. I will continue to use phone.com due to the wonderful customer service, the price and the ease of use. Pros I love that I am able to have a 1800 number and I can also text from that number and receive messages as well. Their customer service is very helpful and if the agent at the time isn't able to find the solution, which has been a rare case for me, they forward you to someone that can assist you or make a ticket for you and someone with the answer will get back to you within no later than a couple of hours. Cons I honestly don't have any cons that I can think of at the moment due to me having a pretty good experience so far and the software meets all of my business needs. Alternatives considered [Webex Suite](https://www.capterra.com/p/237272/Webex/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing Phone.com I picked phone.com because of the customer service they provide, their prices are great for a business just starting out and I love all of the features they offer. Switched from [Webex Suite](https://www.capterra.com/p/237272/Webex/) The customer service was bad, and it was pretty difficult to setup the software and I am tech savvy. Did not offer a 1800 number for business use. Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: 2+ years ### "They will torture you when you cancel" December 5, 2023 2.0 Pros Good price, good number, decent reliability. Cons I don't want to associate with ANY company that puts you on hold for one hour when cancelling service. You have no other option. YOU HAVE TO CALL. And then they put you one hold for 1+ hour. And the person was difficult to understand when I finally got through. Switched from [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) Comcast was expensive. Phone.com was a better price. Review Source DD David D. Managing Trustee Civic & Social Organization Used the software for: 1-2 years ### "Dialing for Dollars is EASY!" January 30, 2026 5.0 I have been using it for two years, and everything is as described. The toll-free office phone number costs so little it is a boon. Pros Everything about Phone.com is terrific! From initial setup to ongoing support, pricing, and ease of use. Cons The ability (maybe I just don't know how to do it) to create an outgoing phone can from my phone. It just doesn't happen. Review Source Response from Phone.com February 11, 2026 Thank you for your feedback, David! We are looking forward to your email to assist you with your outbound calling. Email us at feedback@phone.com JACK G. President Marketing and Advertising Used the software for: 2+ years ### "Sound Big For Little Money" August 10, 2019 5.0 I absolutely loved it except that it doesn't have a google chrome extention which made click-to-call- difficult for me Pros State of the art PBX was highly customizable and made our business sound like a fortune 500 company. Cons It currently does not have a google chrome extention. Review Source Response from Phone.com August 12, 2019 Hello Jack, Thank you for you feedback! The google chrome extension for the 'Click to Call' feature is actually something that is in high demand for some of our customers. We have been hard at work getting this implemented and will hopefully be launching this in the near feature! If you ever need assistance with your account, features, or setup please call (844) 755-8566. Gardner H. Religious Institutions Used the software for: 2+ years ### "More than doubled their price" August 8, 2017 2.0 Pros Worked well for several years, before they changed their plans. Had good phone support when I set up a number of years ago and hassle free service until this past month. Cons I received a note stating that "unlimited minutes" didn't really mean that if I looked at the fine print and that I would have to upgrade to a plan that was more than double of what I was paying if I wanted to receive this same level of service I had been receiving for more than two years. Review Source Dawn L. Online Media Used the software for: ### "Terrible User Interface" August 27, 2014 2.0 I initially really liked phone.com for it's flexibility in creating phone tree queues and custom messages. However, their customer "dashboard" is terrible. When I log in (after getting an error message every time) I finally get to the main website sales page - uh, why doesn't it direct me to my dashboard if I'm already a customer? To send a fax or do anything with the system is NOT clear in the least. The first options displayed should be big buttons to 1.Check messages 2.Send a Fax. But instead the big buttons are to view your bill or make a payment. It's not clear where to go to send a fax which the other main reason I got this account. I am a webdesigner and understand User Interface Design. The system sends an email to tell you if and when the fax goes through which is nice. If it fails for some reason you click the button to resend the fax in the email, however, again, another error message about a redirect loop. And after chatting with customer support they said if the resend button doesn't work I have to start over again from scratch. There is no way to log into the account and see the saved fax and resend it. Strange, especially when the email says it will save the fax for 7 days. So I'm not happy at all with the user interface. Too bad because these issues are so unbelievably simple to fix. Oh well, I'll find something better. Pros Good custom message creation and phone queue. Cons Terrible user interface No way to resend a fax through the dashboard Lots of error messages when user their preferred browser (Chrome) 50/50 failure rate on faxes so most have to be sent at least a second time. Review Source JJ Jennifer J. Owner Mental Health Care Used the software for: 6-12 months ### "Beware, not compatible with Android cell phones! " March 4, 2024 2.0 Pros Seems to work well with laptop. It is easy to use when operating properly. Easy to reach tech support. Cons It seems to be incompatible with Android cell phone. I have spent many hours and days with tech support and still no solution. I have to reinstall app at least 1x weekly just to make a phone call from my cell. Caller ID will not show my company name on receiving end. Review Source JM Jessica M. IT Manager and Client Success Partner Computer Software Used the software for: 2+ years ### "Easily Accessible Work Communication" April 15, 2023 5.0 Pros There are various options available, and the tool is very configurable. If you want assistance, their customer service professionals are merely a chat message away and are always willing to assist. They may be able to advise you on how to configure the system to meet your individual needs. Cons Making a call can take a while to go through, and the process of getting set up can be irritating. Review Source TS Thea S. Therapist Mental Health Care Used the software for: 1-2 years ### "Very Poor Quality and No Customer Support At All" March 17, 2022 1.0 Horrible customer support. Buy this service if you like getting ignored and paying for a service you don't receive Pros Its available if you like paying for something that constantly has problems Cons At random times certain features stop working, such as notifying when you get messages or calls. This is very detrimental when you are running a business and getting back to your client sis important. Several other clinicians in my practice have also experienced these same issues and have had to cancel their service. When you contact customer support, there is no urgency for them to assist you and never return your phone calls or emails. This is highly unprofessional as a business. Review Source YJ Yvonne J. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Used to be good, now it sucks" March 9, 2023 1.0 It started out fine and a couple months ago things stopped working. I've Pros None currently, nothing is working and the chat support sends me to phone support. Phone support drops you out of the queue. Cons This went from being a stable product to having broken routing, broken alerts, it's sending me notifications to the wrong places, sending multiple times and hours late. I can't tell who has called who and when. I can't tell what calls have been returned or not. Reason for choosing Phone.com Price Review Source SH Scott H. Director of IT Construction Used the software for: Less than 6 months ### "Unable to port our numbers after 2 months of circling the wagon...." August 21, 2019 1.0 Pros The price point & features offered at this price point. Cons The porting process has been an absolute nightmare. I've never experienced a company who cares so little about helping it's customers. Customer support simply doesn't seem to care a single bit about the massive inconvenience to our business that this porting delay has caused our business. Absolutely NEVER would have chosen Phone.com had we known the hassle this was going to be. No one in their right mind would rationally choose phone.com. So let this review be your warning. The low price comes with a massive Review Source Response from Phone.com August 29, 2019 Thank you for the detailed feedback Scott. I would like to apologize for the experience that you have had in the first few months of service with Phone.com. We will be having a Manager reach out to you for further follow up and hopefully reach a resolution for this issue. GM Gary M. Sale Maneger Wholesale Used the software for: 2+ years ### "15 Years Expirience" May 21, 2021 5.0 Make international calls at low cost. Pros 15 years of great experience with phone .com It is easy to use, it has a flexibility for work that improves business performance. Cons Flexibility and many different options. Review Source KD Kevin D. Owner Consumer Services Used the software for: Less than 6 months ### "Easy to use" November 2, 2022 4.0 The system was fine, just needed more features Pros The cost of this is low for a VOIP phone. It worked well with my mobile device Cons Could not schedule texts or create text templates Reason for choosing Phone.com Cost mainly Review Source ES Eliza S. Clinician Individual & Family Services Used the software for: Less than 6 months ### "Great for Therapists" December 11, 2019 5.0 Overall, this is helping me get in touch with clients without needing an expensive second cell phone. Pros I like that the interface is simple to understand and is easy to integrate onto my phone without confusion. Cons I do not like that I must get onto a computer to set up features such as voicemail and texting. There's limitations to what I can do from my phone. Review Source Response from Phone.com December 23, 2019 Eliza, We are always looking at ways to improve our services and your feedback is much appreciated. Our account services are fully functional while in the desktop mode on Android phones, however, Apple phones have limitations. If you ever need assistance with your account please contact our amazing 24/7 support at 1-(800)-998-7087. AL Anna L. customer support lead Used the software for: 6-12 months ### "Phone.com is useful, but hard to configure. " July 11, 2017 4.0 Pros I like being able to call customers without giving them my cell number. Their app is very easy to use. There are many features available. Cons It is hard to navigate. Right now I am trying to figure out why my phone calls are no longer being forwarded to our customer support email. I have not messed with the settings at all and I stopped receiving notifications. There are many things I can't figure out how to do on Phone.com Review Source LE Larissa E. Business Owner Retail Used the software for: 6-12 months ### "Do not Use this Company " June 6, 2022 1.0 See Cons Pros The only Pro I have is the price. I don't think there is any other pro. Cons This business is a scam. They make it impossible to cancel your account. They also raise the price of it without informing you. I had to go through 4 people to cancel my account. DO NOT SIGN UP! Review Source sM salah M. money Accounting Used the software for: 2+ years ### "about phone" January 24, 2019 5.0 Pros i like most about this software is it dope Cons you can at least get a brand new phone just take the survey Review Source MW Michelle W. Director of Operations Real Estate Used the software for: 2+ years ### "Horrible Customer Service" October 11, 2018 1.0 Awful. Pros It's nice that you're able to speak to someone although you will be on hold for 40 minutes to then be told you cannot return an overpriced VoIP phone. Cons The customer service department is inadequate and cannot do anything including accept a return. They prefer to put you on hold to the point you want to hang up. Review Source SC Sarah C. Owner Used the software for: 6-12 months ### "Good Experience with Phone.Com" August 29, 2017 3.0 Pros Customer service was great, good features and functionality, room for customizations, can keep personal phone number private Cons The user interface is sometimes clunky, there are months that it's more services that I actually need Review Source aS alex S. owner Construction Used the software for: 1-2 years ### "worst customer service you will experience!" October 30, 2024 2.0 signing up was easy. I don't have a great need for the service, but it makes my business look more professional. Unfortunately, I changed my debit card and now I can't update the info. So.... I can't pay my bill! The online change form doesn't work, you can't change It via their chat feature and you can't reach them by phone! I'm just going to let it disconnect and get another number somewhere else Pros I liked the fact that I could have a toll free number to use in my business. Cons The customer service is a joke! As mentioned in other reviews, they seem to have zero urgency in helping and you can't reach anyone by phone! It's kind of ironic that they provide phone numbers, but theirs is worthless. Good luck getting through Review Source FR Faby R. CEO Food & Beverages Used the software for: 2+ years ### "Use to be good not anymore " September 13, 2024 1.0 It use to be good with the customer service was base out of USA all my issues were resolved immediately and in a timely manner. Now it's impossible to get help they switched to a 3rd party Indian company no one understands I spent hours on hold while the "looked at my account". Receptionist service was simple, efficient, and affordable. All of a sudden they changed providers and our bill has gone from $300 to $1,300 in 1 month with the same services. They will cancel your account even though they won't give you a breakdown of the additional charges. Use to be so good I loved it now it's horrible!!!!!!! Pros Easy to use once you understand how to use it Self us online kiosk Cons 3rd party customer service that doesn't speak english over charges no clear bill with line by line items unclear updates receptionist services are inconsistent Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.