# Phone.com Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Phone.com Software - reviews, pricing plans, popular comparisons to other Remote Work products and more. Source: https://www.capterra.com/p/147610/Phone-com --- # Phone.com Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Phone.com ## What is Phone.com? Phone.com is the modern small business communication solution that lets customers connect a business phone number to any device. Users get the voice, video, text, call management, and collaboration features of an enterprise phone system without the cost. The work-from-anywhere solution for today¿s agile, mobile, and always-on entrepreneurs and growing businesses. ## What is Phone.com used for? [Telephony](https://www.capterra.com/telephony-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[VoIP](https://www.capterra.com/voip-software/) Overall rating Based on 71 user reviews Reviews sentiment Positive 63% Neutral 10% Negative 27% Starting price $18 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Phone.com alternatives Highest Rated [4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (313)](https://www.capterra.com/p/208208/800-com/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/147610/Phone-com/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. VoIP Connection 3.2 (10) 50.00% of 10 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Call Routing 3.0 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Center Management 3.3 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Mobile Access 3.4 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Caller ID 3.3 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Recording 3.0 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Phone.com 50 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Ability to make voice calls within the system Record audio and/or video A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Use AI to convert voice into text automatically Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Schedule date and time for callbacks/follow-up calls or reminders View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Provides a channel for team members to share media files, communicate, and work together Manage, organize, and store contact information Custom greetings/messages for incoming callers Participants can alert the host if they have a question when they are muted Access names, contact information, and roles of employees in a centralized repository Public or private sharing of digital files such as documents, audio/video, images, and more High-definition audio and/or video capabilities Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc. Make international audio and/or video calls Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Manage the process of planning and scheduling meetings, including agenda creation Access software remotely via mobile devices Transmit voice and other information digitally Telephone system that allows users to connect internally as well as place and receive external phone calls Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Send messages to selected individual(s) from the entire audience Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Engage in direct, instant messaging with customers, users, etc. Record live video calls to play later Access work applications remotely, for when working away from the office and/or traveling View and track pertinent metrics to find patterns and gain insights from data Digitally share screen view with others Enables the connectivity to send and receive calls over the internet Send messages via SMS Use your computer as a phone device to make calls over the internet Presenter can see and hear participants and vice versa. Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Chat with your counterparts over the video in real time Connect with meeting participants remotely over video Voice messages are stored online and accessible via a visual interface Computer-based system that allows users to send and receive voice messages Transcribe voicemail audio messages to written text that is sent over email Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 3.7 (68) 3.7 Based on 68 reviews ## Pricing Value for money 3.5 (55) Basic $18.00 Per User,Per Month It includes: - Unlimited Minutes - One phone number per account and user. - Mobile and web apps. - 50 standard voice features. - Video conferencing. Plus $27.00 Per User,Per Month It includes: - Unlimited Minutes - One phone number per account and user. - Mobile and web apps. - Video conferencing. - 50 standard voice features. - AI call routing and scheduling - IP desk phone compatible Pro $40.00 Per User,Per Month It includes: - Unlimited Minutes - One phone number per account and user. - Mobile and web apps. - 50 standard voice features. - Video conferencing. - IP desk phone compatible - AI call routing and scheduling - Voicemail transcription. - Call recording - Call analytics. - CRM integration. - 10 year data retention. Value for money 3.5 (55) 3.5 Based on 55 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.5 (55) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.5 (55) 3.5 Based on 55 reviews ## User reviews Overall rating 3.6 Based on 71 reviews Filter by rating 5(29) 4(16) 3(7) 2(8) 1(11) Mentioned topic Sorted by most recent DD David D. Managing Trustee Civic & Social Organization ### "Dialing for Dollars is EASY!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 30, 2026 I have been using it for two years, and everything is as described. The toll-free office phone number costs so little it is a boon. Pros Everything about Phone.com is terrific! From initial setup to ongoing support, pricing, and ease of use. Cons The ability (maybe I just don't know how to do it) to create an outgoing phone can from my phone. It just doesn't happen. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 11, 2026 Thank you for your feedback, David! We are looking forward to your email to assist you with your outbound calling. Email us at feedback@phone.com FG Fernando G. OWNER Consumer Services ### "Decent Phone System for Small Business" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 20, 2025 its been an ok experience, its annoying when we have to delete the app reinstall and then enter our credentials when there are issues Pros Great telecomm resource for small business, easy to add phone lines, text message customers receive fax and great price point Cons poor quality of service, doesnt seem to work well with apple products the desktop app crashes all the time and the same with the phone app Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 11, 2026 Fernando,I completely understand your frustration. An app should be reliable and seamless, and when it isn’t, that’s incredibly frustrating, especially when you depend on it for communication. If you're willing to give us another chance, we have a solution that we know will work well for you. If you’d like to move forward, please email your Phone.com phone number to me, and I’ll personally assist you. BA Becky A. Owner Health, Wellness and Fitness ### "Great when it works" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 November 22, 2024 Awesome when it works, but super glitchy and lately has been failing completely. Pros The features you get for the price are awesome. I love that we can call, text, fax and video chat from the same platform. It really streamlines communication with our clients. The customer service is also really great. Acutally get a real human, and they can almost always help solve your problem (except when their system is down). Cons The system is super glitchy. I don't think I have ever had a video chat that did not have some issues. October and Nov 2024 the system has actually crashed (servers down) several times - right in the middle of big client meetings. It has completely disrupted our business and reflects poorly. We would like to stay with Phone.com, but unfortunately we are probably going to have to leave, and pay a lot more for a more reliable platform. Alternatives considered [RingCentral Video](https://www.capterra.com/p/124580/RingCentral-Meetings/) Reasons for choosing Phone.com integration of features and price. Closest competitor was much more expensive and features were not integrated. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS alex s. owner Construction ### "worst customer service you will experience!" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 30, 2024 signing up was easy. I don't have a great need for the service, but it makes my business look more professional. Unfortunately, I changed my debit card and now I can't update the info. So.... I can't pay my bill! The online change form doesn't work, you can't change It via their chat feature and you can't reach them by phone! I'm just going to let it disconnect and get another number somewhere else Pros I liked the fact that I could have a toll free number to use in my business. Cons The customer service is a joke! As mentioned in other reviews, they seem to have zero urgency in helping and you can't reach anyone by phone! It's kind of ironic that they provide phone numbers, but theirs is worthless. Good luck getting through Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FR Faby R. CEO Food & Beverages ### "Use to be good not anymore " 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 13, 2024 It use to be good with the customer service was base out of USA all my issues were resolved immediately and in a timely manner. Now it's impossible to get help they switched to a 3rd party Indian company no one understands I spent hours on hold while the "looked at my account". Receptionist service was simple, efficient, and affordable. All of a sudden they changed providers and our bill has gone from $300 to $1,300 in 1 month with the same services. They will cancel your account even though they won't give you a breakdown of the additional charges. Use to be so good I loved it now it's horrible!!!!!!! Pros Easy to use once you understand how to use it Self us online kiosk Cons 3rd party customer service that doesn't speak english over charges no clear bill with line by line items unclear updates receptionist services are inconsistent Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JJ Jennifer J. Owner Mental Health Care ### "Beware, not compatible with Android cell phones! " 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 March 4, 2024 Pros Seems to work well with laptop. It is easy to use when operating properly. Easy to reach tech support. Cons It seems to be incompatible with Android cell phone. I have spent many hours and days with tech support and still no solution. I have to reinstall app at least 1x weekly just to make a phone call from my cell. Caller ID will not show my company name on receiving end. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NS Naomi S. Owner Hospitality ### "Do not make this mistake " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 25, 2024 Pros No long wait times to connect to representatives Cons Save yourself the anxiety and headache / and also the money - this is the most ridiculous thing I’ve ever put myself through . If it’s not one thing it’s the other , one associate fixes one thing while simultaneously messesing up another . It’s been over a month and I have still not been able to successfully use this service . Hands down, the worse decision- lost money off my bussiness because they mistakenly completely added the phones . They have one job, and they absolutely fail at it, over and over and over again . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Owner Marketing and Advertising ### "They will torture you when you cancel" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 December 5, 2023 Pros Good price, good number, decent reliability. Cons I don't want to associate with ANY company that puts you on hold for one hour when cancelling service. You have no other option. YOU HAVE TO CALL. And then they put you one hold for 1+ hour. And the person was difficult to understand when I finally got through. Switched from [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) Comcast was expensive. Phone.com was a better price. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JN Jessie N. Broker Insurance ### "Good customer service, terrible connections" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 September 6, 2023 Terrible, I look horrible to my clients and it's impossible to communicate. Pros Customer service is much much better than Ring Central Cons Connections are terrible. There's weird noise on the line, clients can't hear me, calls break up absolutely constantly. I'm locked into a contract and I don't know what to do. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Joyce R. VP Furniture ### "Best Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 18, 2023 \[sensitive content hidden\] willingness to go to bat for me to get their phone back was dedicated teamwork and definitely going above and beyond the call of duty. Pros The customer service is top notch! \[sensitive content hidden\] and the team at Phone.com are the best. They work very hard to satisfy their customers. I have been a long time customer of Phone.com. Many times I have had trouble paying my bill. They usually work very hard to help me keep it. Unfortunately, I recently lost my business 800 number because I couldn't afford to pay my bill again, this time it was too long. I have had that number for years and it was published everywhere. I don't recommend not paying your bill cause you run the risk of losing it. Sell something, anything, but pay your bill! It definitely hurt my business when I went to run ads and that number was all over the internet. No way can you change decades of publishing and sharing of that number. In both print and online. I really want to thank everyone for getting my phone number back as it was in the process of being assigned to another company. Blessing to you all. Phone.com is the best company for your business. Cons Nothing, I have no complaints what-so-ever. Reasons for choosing Phone.com Because I wanted full service if I need it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/147610/Phone-com/reviews/) Popular comparisons [Ringover vs Phone.com](https://www.capterra.com/compare/147610-169627/Phone-com-vs-RingOver)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. 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