# Resolver Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Resolver the right Compliance solution for you? Explore 79 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147599/Resolver/reviews --- Resolver 4.4 (79) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of Resolver Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews KS KRISANPAL S ExecutiveBusiness Supplies and Equipment, Self-employedUsed the software for: Less than 6 months. “Its report generating feature is very good and beneficial. If you are from the IT field then resolver helps you a lot in valuable management, cyber threats tracking or policy compliance. But like every tool it also has some weaknesses and one of its disadvantages is that its price can be a bit costly for small or startup companies. And training is also required for this because its features are of very advanced level but if you get trained with it then it becomes very beneficial and smooth for you.“ September 26, 2025 BS Bjorn S Insurance ManagerFinancial Services, 51 - 200 employeesUsed the software for: 1-2 years. “The biggest bugbear I found is that when you enter a date in a date field it will not accept this as the date, you have to select the date from a little pop up calendar which doesn't make sense if you enter the date in the correct format.“ November 12, 2024 ZY Ziad Y Senior Internal AuditorUtilities, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “I like the high degree of customisation and the user-friendly interface and the ability to build custom templates and portals.“ November 11, 2024 KS KRISANPAL S ExecutiveBusiness Supplies and Equipment, Self-employedUsed the software for: Less than 6 months. “Resolver has a paid plan, which small businesses cannot afford, so they have to make do with the free one.“ September 26, 2025 MK Mohammad K Operations ManagerMechanical or Industrial Engineering, 10,001+ employeesUsed the software for: Less than 6 months. “It's wonderful ability to do comprehensive risk management and real time reporting crucial for our business.“ June 2, 2025 PR Percy R Technology Systems ManagerE-Learning, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “I find its bit difficult to integrate with the present system which can requires additional resources of tech also its initial setup is much complex and time taking.“ March 19, 2025 BS Bjorn S Insurance ManagerFinancial Services, 51 - 200 employeesUsed the software for: 1-2 years. “Overall I think it has greatly improved our processed as it has allowed us to manage our risk data and reporting in a simple yet powerful way.“ November 12, 2024 KC Kristine C Finance Compliance ManagerAirlines/Aviation, 10,001+ employeesUsed the software for: 1-2 years. “It is not very interactive with external stakeholders.“ September 19, 2024 ## Showing most helpful reviews Showing 1-25 of 79 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Phillip K. Regional Security Director Hospital & Health Care Used the software for: 2+ years ### "Resolver is another valuable tool in the belt" July 13, 2022 5.0 We are better able to harness our data and present it to our leadership teams to implement security measures, education and training. Pros Customizability of the interface, reporting, data collection, and workflow management. Cons Features take a little longer to implement than expected but they do eventually make their way into production. Review Source TC Tony C. Enterprise Risk Manager Banking Used the software for: 2+ years ### "Great GRC solution for our credit union" June 26, 2024 5.0 Great experience, they have been really helpful and the tech support team are always willing to help and respond quickly. Pros Library-based solution with integrations between Risk and Audit. I enjoy that I can customize reports and processes to meet our organization's needs. Cons User setup can be confusing when onboarding new employees into the software. There are so many custom items a user can have access to it can be difficult to identify the correct options. Alternatives considered [Ncontracts](https://www.capterra.com/p/233877/Ncontracts/)[Quantivate](https://www.capterra.com/p/135899/Quantivate/) Reason for choosing Resolver The customization and overall look of the solution. We enjoyed the modern look compared to other solutions. Switched from [LogicManager](https://www.capterra.com/p/176999/LogicManager/) We wanted more customization and integration between our functions. Review Source MK Mohammad K. Operations Manager Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Resolver Review" June 2, 2025 3.0 overall it stands out with its competing software's . its automation feature are amazing and real time reporting makes it par better. Pros It's wonderful ability to do comprehensive risk management and real time reporting crucial for our business. Cons setup was a bit difficult but once you are through it should be pretty simple. as the interface is quite user friendly. Review Source JM Joan M. Strategy and Planning Senior Analyst Insurance Used the software for: 2+ years ### "Resolver - ASsoftware Company Like No Other" June 26, 2024 5.0 From the initial deployment, I have had the full attention of teh team, and I made many requests, each one was dealt with on a timely basis and with that support, I was able to design our program to be easy to use, and "idiot proof" - lolol Pros Support is stellar! No matter what the issue may be, whether its a question, or a configuration request, the turn around time is spot-on. Cons There's really nothing I don't like. This is truly an awesome company. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Excel was not useful anymore, once we started to grow our function. Review Source NM Nanster M. Admin Information Technology and Services Used the software for: Less than 6 months ### "Efficient and Reliable Risk Management Solution" March 21, 2025 5.0 Resolver has significantly improved our ability to track, analyze, and respond to security incidents. The reporting features are detailed, and customer support has been very responsive whenever needed. I highly recommend it for organizations looking to strengthen their security and compliance management. Pros Resolver makes incident management and risk assessment incredibly efficient. The interface is user-friendly, and the automation features save so much time. The integration options with other security tools are also a big plus! Cons The initial setup takes some time, and there’s a bit of a learning curve. However, once everything is configured, it works seamlessly. Review Source JKA Ja Keya A. Manager Real Estate Used the software for: 1-2 years ### "Incredible Software!!" April 5, 2025 5.0 Honestly, Resolver has been a game-changer for our project management. It's so easy to use, and it plays nicely with everything else we have. The real-time tracking is awesome for keeping tabs on potential risks, and their support team? Amazing! They're always there when we need them, and the chatbot is a lifesaver. And the best part? We can use it as much as we want. Highly recommend! Pros Its ability to help my company manage its risk Cons I dont have any cons with Resolver. Its amazing Review Source TC Trevor C. Risk and Complince Real Estate Used the software for: 2+ years ### "Resolver System Review" November 14, 2024 5.0 Overall, a great experience. The system delivers in many ways, is easy to use by end users who do not use the system on a daily basis and is reliable. Also feel very supported by the Resolver support team when we need help or guidance. Pros Resolver is extremely flexible. We have managed to develop out from core risk management and compliance processes to adapt to other areas of the business such as people and insurance processes whilst maintaining the connectivity of an enterprise system. Cons The reporting could be improved to deliver better presented reports that can transfer directly into board reporting Review Source ZY Ziad Y. Senior Internal Auditor Utilities Used the software for: 1-2 years ### "Reliable, Flexible, and Supportive Platform for Streamlined Risk Management and Internal Audit" November 11, 2024 5.0 Overall, Resolver has proven to be a reliable and valuable tool, and I look forward to seeing how future updates will enhance the platform further. Pros I like the high degree of customisation and the user-friendly interface and the ability to build custom templates and portals. Cons limited training resources. More comprehensive onboarding materials are needed. Review Source SS Sharon S. Resourcer Staffing and Recruiting Used the software for: 2+ years ### "Resolver sent me £400!" February 7, 2025 5.0 It was so easy. I supplied some basic information, and they did all the work. Pros I actually used Resolver when the Payment Protection Insurance (PPI) claims came to light. There were people having refunds of thousands. This was the case if you had lots of loans. I had a small buy-now-pay-later over a 4-year period and a further similar product, but both, so small that I thought a claim would be insignificant. The claim window was about to end for everyone so I sent a few details into Resolver (recommended by Money Saving Expert website). They did all the work for free, and paid me £400 in total! Cons It's just having the confidence to fill the online forms out and go for it. Review Source BS Bjorn S. Insurance Manager Financial Services Used the software for: 1-2 years ### "A Good Risk Solution" November 12, 2024 4.0 Overall I think it has greatly improved our processed as it has allowed us to manage our risk data and reporting in a simple yet powerful way. Pros I think that ability to customise forms and reports and the ease of it means you don't have to depend on a third party to do it for you really allow for you to improve and adapt new process quickly and with little fuss. Cons The biggest bugbear I found is that when you enter a date in a date field it will not accept this as the date, you have to select the date from a little pop up calendar which doesn't make sense if you enter the date in the correct format. Review Source ZH Zoe H. Risk and Goverance Analyst, Accounts Clerk Non-Profit Organization Management Used the software for: 6-12 months ### "Resolver Review" November 19, 2024 5.0 Pretty good. Simple, efficient and straightforward to use :) Pros Keeps a record of all the incidents/CA/Issues within the organisation. Love how theres a Relationship graph to show whats connected. Great how you can pull up a Incident Summary report to show the severity/status of the incidents - would be good if you could export it or download it). Cons Would be good if there is a function where Admin users can create Mandatory requirements for the users to fill out. Review Source RV Roy V. Risk Manager Financial Services Used the software for: 6-12 months ### "Risk Manager" November 15, 2024 4.0 So far it has been great, still working through it as a new user, will need to get better feedback form the business as it gets further communicated and implemented. Pros The Service and support provided was excellent. I was able to get super quick responses and direction from my resolver account manager and also the ticket lodgment and support team was so good and give direction. Cons The system can be a bit a little complex in certain aspects, for example in a formulating the forms and understand the back in rules can be hard. Might be helpful to potentially have some quick video generated on the more complex items that might be seen across as feedback from various users. I'm sure once you get a better handle of certain intricacies of formulating the requirements, its easy to work through but then, if there is no technical expertise on the back-end system rules, it can be a little frustrating to move ahead on next steps. Review Source ME Michael E. Analyst Education Management Used the software for: 6-12 months ### "Powerful and customisable" November 12, 2024 5.0 Pros The resolver team are great to deal with and respond promptly to any issues. Cons Data model is can be difficult to understand. Review Source KA Kaela A. Patient Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Resolver Review" April 2, 2025 5.0 Gave me foresight to proactively and confidently manage ridks to business objectives. Pros Gathers all risk data and analyzes it in context. Cons I don't not like anything about Resolver. Review Source DB David B. Security Manager Security and Investigations Used the software for: 2+ years ### "Review of Product " July 28, 2022 4.0 Overall I am please with the product and how we use it in our industry Pros A lot of useful tools, features and "bells and whistles" Cons lack of training when it comes to the use of the tool and features, alot of discovering them on your own. Reason for choosing Resolver it came highly recommended and your organization was able to fulfill our demands. Review Source LH Lauren H. Business Analyst Financial Services Used the software for: 2+ years ### "Resolver Review" July 28, 2022 5.0 Great company that is always moving forward. Fun to work with, innovative and true partners. Pros It’s so easy to build really user friendly and simple forms and workflows which is the difference between adoption and no adoption. We love the flexibility. Cons The hierarchy view doesn’t support 1-1 relationships. Reporting layout and flexibility could be better. Trending could be better and linked to changes in workflow states rather than just predefined time periods. Not easy to see historical history without having to build a “history” object type (point in time reporting is not obvious to the user) Reason for choosing Resolver Ease of use and customisation Review Source SC Sophia C. Data analyst Financial Services Used the software for: 2+ years ### "My favorite GRC solution so far" June 17, 2022 5.0 Using Resolver has been great but the support we get from the Resolver people is nothing short of outstanding. Pros It's so easy to use and the User Guide found under Help is full of information and enough guidance to make my own designs and calculations. Cons Small thing but some of the features like Trend data is harder to customize. Review Source SG Scott G. Supervisor Of Protection Services Hospital & Health Care Used the software for: 2+ years ### "Resolver Products " July 21, 2022 5.0 We have been using the Perspective system since the summer of 2008 and have been very happy with it, Pros We are very happy with using the Resolver product Perspective. This allows our organization to track and data track incidents that occur on our campus. Cons Currently, we have no cons with using this application. Review Source SV Sandor V. Site-Security supervisor Hospitality Used the software for: 2+ years ### "Perspective Software review" August 8, 2022 5.0 Use of the analytics to get statistics and trends enable us to adjust our Patrols. Pros We have used this product for the last 12 years and are very satisficed with all of the features that we currently use! Cons On occasion there are bugs that need to be addressed and it could take a couple of days to resolve. The dictionary updates are only temporary and any words saved to the dictionary are only save for the open session. Review Source SS Sujan S. IT Leader Government Administration Used the software for: 2+ years ### "Cost Effective solution thats was easy to support" July 13, 2022 4.0 Pros Cost, Customer Support, Maintainability Cons no advance feature to on premise software Review Source JT Jesse T. Coordinator Security Security and Investigations Used the software for: 1-2 years ### "Resolver for Security" July 15, 2022 4.0 Pros Resolver is used on a daily basis for our company. It has easy to use and understand menus that make dispatching and tracking all calls a breeze. Cons The only complaint I have is that sometimes the program runs slowly. Review Source GL Gavin L. Asset Manager Hospital & Health Care Used the software for: Less than 6 months ### "Great Product" July 19, 2022 4.0 I have a positive experience with this software. It is a great tool to identify risk and provide action to mitigate that risk. It provides conclusive and accurate risk assessment of our critical building assets in healthcare. Pros the software is a great tool to identify risk and develop risk reduction strategy for our hospital facilities managers. The reporting is easy and if we want a feature changed the technical support is helpful and understanding to our needs. The heat map is also a useful tool for providing managers an idea of current risk levels and post mitigation risk levels. The software is also useful for sharing new strategies with other site managers that may have a similar risk on a critical asset and the workshops help share this experience with all users. Cons Sometimes I do have a hard time navigating the software and it's not as intuitive but I am also new to this and feel more comfortable hosting risk management workshops Review Source PB Paul B. Corporate Security Advisor Utilities Used the software for: 2+ years ### "The Corporate Security software has been an invaluable tool for our department" May 1, 2018 5.0 Excellent tool for documenting incidents; and subsequent report generation. Pros The analytics and reports allow quick and easy generation of charts and graphs to demonstrate to our user groups and senior management where the company is at most risk. Cons Some of the key information is not easily searchable, which means for long waiting periods. Moving files into the program is limiting. Review Source sJ srikanth J. information security analyst Information Technology and Services Used the software for: 2+ years ### "It's a nice to part of it." May 2, 2018 3.0 Pros there i have find multiple user friendly options and easy to access the and accurate results in the reports. Cons there we have few options that are not must elaborated so we need to focus on those ones other than that all look normal. Review Source NM Navin M. Senior Manager ERM+BCM Financial Services Used the software for: 2+ years ### "Working with Resolver has been a great experience, the application as well as the service delivery" December 18, 2017 5.0 Ease of Use, support, capture of relevant information. Pros Apart from all the features, the following are a few notable mentions: the application is easy to use, the graphical user interface is simple and intuitive. All of this is supported by an organization that seeks and values customer feedback with the aim of providing an optimal and innovative solution for the Governance, Risk and Compliance space. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.