# Textmagic Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Textmagic the right Appointment Reminder solution for you? Explore 260 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147342/TextMagic/reviews --- Textmagic 4.6 (260) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Textmagic Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews KT Kelly T Human Resources DirectorRetail, 51 - 200 employeesUsed the software for: More than 2 years. “The pay-per-use billing option is great, so I can just add a balance and allow it to be deducted from as I use it with the credits never expiring.“ September 30, 2025 SM Scott M Project MgrConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “links within a message sometimes are broken up on some cell phones“ May 14, 2025 PT Phil T Marketing ManagerAutomotive, 11 - 50 employeesUsed the software for: 1-2 years. “The platform is great for those looking for simplicity and built-in reporting suite to get started with text message marketing.“ February 5, 2025 HK Helen K Aggregation ManagerFinancial Services, 51 - 200 employeesUsed the software for: 1-2 years. “constant instability and very delayed messages, sometimes messages do not reach the recipients until it is too late, often 24-48 hours later“ July 8, 2024 DW Danny W Co-Owner and BrokerInsurance, 2 - 10 employeesUsed the software for: 6-12 months. “Love being able to setup all my texting for the week on Friday and walk in to the office on Monday morning to see it's already started working for me. “ July 18, 2024 PS Peter S Case ManagerEducation Management, 51 - 200 employeesUsed the software for: 6-12 months. “For something I am obligated to use daily, it makes my job harder. And this is just to send text messages, forget trying to do anything more complex like sending a picture.“ July 10, 2024 CH Crystal H Sales and SupportComputer Software, 2 - 10 employeesUsed the software for: 1-2 years. “The user interface is very clean and organized and has a very low learning curve, which helps users get acclimated very quickly. “ January 19, 2025 CH Crystal H Sales and SupportComputer Software, 2 - 10 employeesUsed the software for: 1-2 years. “I don't like that's not available everywhere geographically in the US; it seems their service area may be limited to large cities or certain areas.“ January 19, 2025 ## Showing most helpful reviews Showing 1-25 of 260 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael D. Director Marketing and Advertising Used the software for: 2+ years ### "Simple to use, Clean UI, love how you can create a campaign in less than 2minutes" September 21, 2023 5.0 Very good! Pros In an age where emails often vanish into the void, TextMagic has provided an invaluable service. It bridges the gap between businesses and their clientele, ensuring that every reservation confirmation is not merely sent but also received and acknowledged. This is not just a service; it's peace of mind. TextMagic, for elevating the standard of customer communication. In a marketplace often fraught with complexities and hidden costs, TextMagic stands as a paragon of simplicity and value. The payment system functions with admirable efficiency, the pricing structure is commendably fair, and the user interface is crafted for intuitive navigation. Coupled with exhaustive documentation and the availability of APIs, it becomes more than a service—it becomes an indispensable asset. In sum, it leaves nothing to be desired and everything to be admired. Cons Haven't experienced any issues or anything disappointing yet. All campaigns sent SMS to everyone. Customer service was prompt to respond in my experience so far. Review Source SM Scott M. Project Mgr Construction Used the software for: 2+ years ### "texting our field workers from a homegrown app" May 14, 2025 5.0 easy to use product with excellent support Pros ease of integration with our homegrown project mgmt syste, Cons links within a message sometimes are broken up on some cell phones Review Source BH Ben H. President Wholesale Used the software for: 2+ years ### "Textmagic is like magic it works! " March 13, 2025 3.0 It works, pricey, cleaning the list is cumbersome but it’s easy to use and good delivery! Doesn’t do international. Pros It works and it’s a basic texting SAAS. Text magic helps keep you in compliance. Cons It’s limited and expensive compared to the competition. Review Source Response from TextMagic March 17, 2025 Thank you for your feedback. Textmagic offers international texting in most countries. If there are specific features you find missing, please let us know. You may also want to explore our monthly plans, which include volume discounts. If you need assistance, please reach out to our support team. AS Andrea S. Web Developer Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Highly recommended " March 31, 2025 5.0 Wonderful. It is easy to use even for our least tech literate employees. It is a quick onboarding process and makes all aspects of our company run much smoother. Pros Easy of use! It is the most simple and easy lay out for our employees to use without being confused. The templates are also a huge plus for getting texts out to clients as quickly and easily as possible. Cons Sometimes having issues with the sending messages but IT team usually quick to resolve. Review Source VR Verified Reviewer Licensed Professional Counselor, Owner Mental Health Care Used the software for: 1-2 years ### "Very Happy with Textmagic" January 28, 2025 5.0 I rely on Textmagic for my business and it has not let me down. It offers a valuable service for a reasonable price, and I'm glad I found it. Pros Great service, easy enough to use, reasonably priced. Cons Could be more intuitive. I wish the US were less cluttered. Review Source BC Benny C. Manager Consumer Services Used the software for: 1-2 years ### "Review for TextMagic" March 13, 2025 5.0 Good experience so far but the cost per text could be lower. Pros The ability to send and create messages. Cons The cost seems high per message sent out. Review Source Response from TextMagic March 18, 2025 Thank you for your feedback. We’re glad you’re enjoying Textmagic. To help reduce costs, we offer monthly plans with volume discounts. Feel free to reach out for more details—we’d be happy to help. KG Kimberley G. Program Supervisor Higher Education Used the software for: 1-2 years ### "We love Textmagic. " December 10, 2024 5.0 This has truly been a game changer for our small company. It has made communication easier and has saved us time overall. Pros We love that everyone on our team can use the same account which makes it very convenient for us all to stay informed with outgoing and incoming messages. We also love that texts can be scheduled in advance. Cons It is still very glitchy and the program needs to be refreshed a lot for it to update. There is not an option to have an automated greeting when someone tries to call the number. Review Source Response from TextMagic December 12, 2024 Thank you for your feedback. We’re glad to hear that Textmagic has been a game-changer for your team and that features like "users" and text scheduling have been helpful. Regarding the automated greeting feature, we’re happy to let you know that this functionality is available. We recommend reaching out to our support team, who will gladly assist you in setting it up. Thank you for helping us improve! MM Matt M. Director Consumer Services Used the software for: 2+ years ### "Great platform for messaging customers" November 22, 2024 5.0 Pros I like that I have a central place to message my customers on an individual basis, with a well designed platform where I can keep track of individual conversions. A lot of competing services required that I link to them via APIs, where I just wanted a direct solution. Cons I would prefer if we could purchase packs or plans rather than paying per message. Review Source Response from TextMagic November 28, 2024 Hi Matt, Thank you for your kind review! We’re glad Textmagic helps you manage customer messaging efficiently. Regarding your feedback on pricing, we completely understand the preference for bundled options. That’s why we’ve introduced monthly plans with discounted price per texts, free incoming texts, and 1 free virtual number. We’d love for you to explore them and see if they fit your needs: https://www.textmagic.com/sms-pricing/. SP Suean P. NA Medical Practice Used the software for: 1-2 years ### "Great platform, poor support! " November 22, 2024 2.0 Unfortunately by the time we had transitioned our business to the software it was too late to change. I would reccomend you research your options. This type of platform is great but any business with poor support is a very risky investment. I've since seen other platforms that look to run a better service. Pros The interface is great, have made some great updates which have made it even easier to use Cons Often have messages that don't get delivered and there's no way to know or check. Makes it very difficult to use for business communications. Support had no interest in helping, just gave me unrealistic requirements to be able to even look into it. Review Source Response from TextMagic December 12, 2024 We are sorry to hear your experience with our support team has not met your expectations so far. We will strive to do better whenever you need any assistance with our service in the future. BP Bill P. Owner Retail Used the software for: 1-2 years ### "Bill Poynot" March 14, 2025 5.0 Very good. We enjoy using Textmagic and all of our employees find it very easy and straightforward. Pros The ability to notify our customers that their orders are ready easily and quickly Cons Not much really, I think it works really well Review Source KL Kamran L. Senior Infrastructure Network Engineer Non-Profit Organization Management Used the software for: 2+ years ### "Text Magic service has dropped in past few years" November 27, 2023 1.0 Exprerience has been very horrible. 1) Everyday there is delay in sending the sms to users (MFA SMS) 2) Support has no clue with issue on their system, so never get confirmation if there is issue on textmagic 3) Once the issue is resolved there is no report to update about the issue i.e reason for issue and what steps are taken to avoid it in future. Pros Have used Text Magic for our MFA SMS service for more then 5 years Cons Textmagic has lost its reliblity which we got three years ago Switched from [FortiClient](https://www.capterra.com/p/151916/FortiClient/) Relilblililty is important for us, so any service which can garentee it. Review Source Response from TextMagic December 6, 2023 Thank you for sharing your concerns and for being a long-term user of TextMagic. We are sorry for the issues you've faced with our service, especially concerning SMS delays and the lack of effective support. We understand the importance of reliable and timely communication, especially for MFA purposes. Please know that we take your concerns seriously and are actively working to address these issues to prevent future occurrences. MP Mitch P. Director Consumer Services Used the software for: 2+ years ### "Great product. Great customer support." January 17, 2025 5.0 Rock solid product. There was a billing error, that, once dicovered, they quickly rectified. Pros Customer support. Second, their interface to send text messages is intuetive and easy to use. Cons They are not based in USA, accordingly, they are under the repressive EU regime. Yet, when given those lemmons, they make wonderful lemmonaid and deliver a great product. Review Source JH Jenny H. marketing volunteer Non-Profit Organization Management Used the software for: 1-2 years ### "Ideal for new SMS marketers and small budgets" October 31, 2024 5.0 Our small professional association wanted to incorporate text marketing into its marketing mix. Textmagic was the perfect solution for where we are now. The pay-as-you-go model is ideal for our small budget and limited usage. It was very easy to set up, and very intuitive to use. The only thing we don't like is that it doesn't integrate with our shopping cart or email provider. But for the limited amount we're using it right now, we're able to make it work. Pros Textmagic is a fantastic solution for organizations on a small budget. And it's really easy to set up and use - very intuitive! Cons We weren't able to integrate it with Woo Commerce or Mailchimp, which limits how much we use it. Review Source PS Peter S. Case Manager Education Management Used the software for: 6-12 months ### "Incredibly frustrating to use" July 10, 2024 2.0 For something I am obligated to use daily, it makes my job harder. And this is just to send text messages, forget trying to do anything more complex like sending a picture. Here's one of long list of things: If I send a group text, let me send another message to that same group or make it editable if I have to add/delete someone with a single-click process. Pros It performs its basic functions somewhat properly. Cons How does a site primarily functioning as a text messaging service crash and glitch regularly? This site's interface is clumsy and dated. I suggest using other apps and compare it to yours. Review Source Response from TextMagic July 15, 2024 We appreciate your feedback and apologize for the difficulties. We're committed to improving our service and your suggestions will help us do that. Please reach out to our support team for assistance. AW Alyssa W. Founder E-Learning Used the software for: 1-2 years ### "The easiest business texting service ever!" July 5, 2024 5.0 Can't imagine "better than DMs" texting without Textmagic! Pros It's so easy to connect with online clients through a business text number - Textmagic makes it idiot-proof to get your business set up and sales templates in going! Cons I wish it was back to the lower threshold of $10 before refills (or that they had that option) for low-use accounts. In between launches, I often don't need a lot of texting capacity for follow-ups. Review Source MM Marshall M. Service technician Music Used the software for: 1-2 years ### "Great! Platform both iOS app and desktop" July 5, 2024 5.0 Very positive, it has never let me down Pros Easy to use interface, I set up my texts to be sent at certain times and let text magic do the rest. Cons I don’t like the iOS app always asking me to enter password after so many logins. Then requiring a text code validation. I’d rather it integrate with Face ID. Review Source RS Roger S. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Textmagic review" July 8, 2024 5.0 Excellent. Could not function effectively without this service being available Pros Keeping historical Texting logs, scheduling texts, for future dates Cons My local number I utilized is no longer supported Review Source AG Amanda G. Advisor and Professor Education Management Used the software for: 1-2 years ### "title title" July 10, 2024 4.0 Pros The app and ability for students to text me without having to use my personal number. Cons Setting away messages and importing groups could be easier Review Source Response from TextMagic July 15, 2024 Thank you for your feedback. Your suggestions are valuable, and we'll consider them in our updates. NS Nicole S. Senior Quality Control Coordinator Insurance Used the software for: 1-2 years ### "Easy to Use!" March 18, 2019 5.0 TextMagic makes it easy for us. Every day we text an unlimited number of customers whose insurance premiums have changed. Our customer express appreciation for the text message. Pros I appreciate the pay-as-you-go option and not having to be locked into a contract. Our company is changing systems, so the no-contract option is best for our current situation. The customized templates making sending text messages so easy. The Block feature is comforting that we won't accidentally text a customer who stated did not want to receive text messages. I really love the Scheduled Text feature. This allows me to prepare the list of texts early in the AM and have them delivered after a certain time or divide the customer messages in spurts instead of all at once. I also like to see the text replies right in Text Magic. Cons This isn't necessarily a con because I don't know if it's possible, but I wonder if TextMagic can be integrated with the new account system that we get next year and automatically send text messages under defined account conditions. I would like for a customer to be able to reply to a message "stop" or something and that number be added automatically to the Blocked list. Is TextMagic going to incorporate mass Email one day? Review Source Response from TextMagic March 28, 2019 Thank you for sharing your feedback. It is possible for your recipients to reply STOP and they will be unsubscribed automatically. Please read more about it here: https://support.textmagic.com/faq/opt-in-and-opt-out-from-lists/ We had no plans to incorporate mass email, as our company focuses on business text messaging services. If this changes in the future we will definitely update our customers. AS Ali S. Property Manager Real Estate Used the software for: 1-2 years ### "Text Magic - Game changer" December 22, 2023 5.0 Great experience and user interface and very easy to use. Pros The ability to schedule messages at times we need them to be sent and the templates messages we can create and also sending multiple messages to numbers if needed and the alerts we receive when we get a reply. Cons no cons at all is something we will be using for a long time. Review Source Nicolas Frichot P. IT Specialist Computer Software Used the software for: 2+ years ### "TextMagic: Communicate Directly With Your Audience" February 2, 2019 5.0 I managed to launch successful promotional and communications campaign, and have the message get right away to the targeted audience as compared to other means where the message opening rate is low (email) or where the message gets lost in a flood of content (social media). Great experience. I definitely recommend. Pros I love the fact that their SMS delivery rate are almost at 100%. The SMS length calculator is very useful and helps in saving costs. Their pre-build SMS templates are very useful and helps save time and copy-writing efforts. Best of all, the multiple numbers from which the SMS can be sent, if not the most sought Custom Sender ID, for optimal branding. Cons I would appreciate that the prices get lower, or packs for unlimited SMS's for a day for example, were available. Review Source DC David C. owner Marketing and Advertising Used the software for: 2+ years ### "Buggy" November 16, 2023 1.0 Pros cheap price, unlimited calls . support does respond fairly quickly Cons buggy - dials the last number even when i'm trying to call a new number. and i can't lookup contacts by name i have to input the number to dial manually and type it in each time on my iphone 12 pro max. awful Review Source Roland D. Founder Consumer Services Used the software for: Less than 6 months ### "A central TextMessaging platform that's as intuitive as it is powerful" May 21, 2018 5.0 A central text messaging platform that allows a whole team to send and reply to text messages from anywhere. Very simple, and has stopped my phone buzzing and no longer need to pass out my personal phone number. Pros After growing the business beyond the capabilities of my iPhone keyboard for texting customers, I moved to TextMagic because of its Zapier integration and simplicity. Works as expected, is simple and very well thought out. Cons A few things which doesn't work for MY particular company but may be necessary for others is: - "Chats" tab doesn't show an outgoing message in no reply has been returned (as if it were Android or iOS, or Facebook) You have to go into "History" tab until a message as been returned - If you set up seperate roles under the same company, you can't see who has replied to which text, this is on an individual login basis. Like I said there may be reasons for this design, but it doesn't work with my company and workflow so we've had to share the password to the main account. A minor issue in the scheme of things. Review Source Jamie R. Marketing & Communications Manager Insurance Used the software for: 6-12 months ### "It works like it should" July 16, 2021 4.0 Overall it's a solid tool with little to no issues to speak of. There are other options out there but this one works reliably for us. Pros The backend is easy to use and intuitive and it was a breeze to set up our texts, lists, and contacts. Cons The one thing I wish it did and have confirmed with their support team that it doesn't is to run campaigns for weekdays only, omitting the weekends. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/) Reason for choosing Textmagic The setup seemed easier and more intuitive. Review Source MB Marcus B. Accounts Coordinator Law Practice Used the software for: 6-12 months ### "TextMagic has been an amazing quick and easy tool for our Family Law business." April 14, 2023 5.0 TextMagic has been an amazing quick and easy tool for our Family Law business. We use it mostly to collect debts, and people respond much more favourably to SMS than they do email and by phone. The platform is quick and easy to use and we rely on TextMagic for our collections. We have also been using it for some time now, and send quite a few SMS's a day and we still have not gotten past $50.00. Great value for money. I also love the template feature, we can quickly and easily send out SMS to our clients. Pros Ease of use, very easy to send out Collection SMS to clients and they can respond too Cons Nothing, I have to say that our experience has been great Reason for choosing Textmagic Pricing and ease of use Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.