# ShipWise Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ShipWise the right Multi-Channel eCommerce solution for you? Explore 108 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146762/DesktopShipper/reviews --- ShipWise 4.7 (108) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ShipWise Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews MN Matt N AccountingLogistics and Supply Chain, 51 - 200 employeesUsed the software for: More than 2 years. “The ability to run reports is also super helpful to our company as it helps with providing some of our clients with further shipment details.“ January 6, 2026 DA DeeAnn A Shipping and Returns SpecialistRetail, 11 - 50 employeesUsed the software for: 1-2 years. “The program doesn't alert me to orders with issues right away.“ November 25, 2025 MN Matt N AccountingLogistics and Supply Chain, 51 - 200 employeesUsed the software for: More than 2 years. “Every time I have an issue that I need assistance with, the chat option is super helpful and it is very nice to have a company that responds quickly when you need something.“ January 6, 2026 JT John T Director of OperationsCosmetics, 11 - 50 employeesUsed the software for: More than 2 years. “We never have to worry about it making errors or going down.“ December 4, 2025 TW Tina W AdministratorRetail, 2 - 10 employeesUsed the software for: 1-2 years. “They walk me through API updates using visual displays and written directions which I find to be very useful.“ March 18, 2026 RL Ronald L OwnerConsumer Goods, 2 - 10 employeesUsed the software for: More than 2 years. “Address data is stripped too soon. “ September 6, 2024 SS Sara S Business Development Pharmaceutical and HealthcareLogistics and Supply Chain, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “ShipWise provides a reliable software that allows us to have better control over our entire logistics processes from shipment to delivery.“ November 20, 2024 RL Ronald L OwnerConsumer Goods, 2 - 10 employeesUsed the software for: More than 2 years. “can't setup workstations on my own. “ September 6, 2024 ## Showing most helpful reviews Showing 1-25 of 108 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Supervisor Information Technology and Services Used the software for: Less than 6 months ### "ShipWise - Great Value Once You Learn the System" July 26, 2025 5.0 Solid shipping platform that handles order management and shipping automation really well. Great value for money once you master the interface, though the learning curve is challenging at first. Perfect for businesses serious about optimizing their shipping and shipments process. Pros Amazing value for money with the rate shopping feature that actually saves on every shipment. The user interface is clean and order management flows are intuitive once you get past the initial learning curve. Cons Steep learning curve for advanced shipping features and the sales management integration could be smoother. Ease of use suffers when setting up complex shipping rules initially. Review Source BC Bryan C. Fulfillment Manager Printing Used the software for: 1-2 years ### "ShipWise - They were the soulution when our last partner failed" December 10, 2025 5.0 Shipwise was there for us when we were end need of a dependable solution. They have exceeded our expections and we very much look forward to building our partnership. Pros Shipwise handles volume shipping with ease. They are easy to use and respond quickly to my customer service needs. They are a great innovative partner and have proven to be a great value. They helped us get out of a sticky sittuation with our last partner that failed us. Cons I have not found any cons with using ShipWise yet. Any issue I have ever run into has been resolved and if it could not be resolved, that was communicated to me. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Shipstation could not handle the volume and it was causing us to loose our customers trust. Review Source TW Tina W. Administrator Retail Used the software for: 1-2 years ### "Responsive & Patient" March 18, 2026 5.0 I have found them to be very responsive and patient with my questions. They walk me through API updates using visual displays and written directions which I find to be very useful. Pros Easy of use & support. They have a great tech staff that has a quick response time. They are very patient with non-tech saavy people like myself! Cons Noting comes to mind but like most vendors I will say price. They are very competitive but we are always wanted more for less Review Source VR Verified Reviewer President/CEO Retail Used the software for: Less than 6 months ### "Inefficient, Terrible UI, Costly, Lots of Errors" July 19, 2021 1.0 DesktopShipper is a nightmare of a software experience. If you operate a business that involves shipping, do yourself a favor and stay far away from Desktopshipper. There are MUCH BETTER and CHEAPER alternatives out there like Shipstation, Shippo, Shipworks, easyship, and shippingeasy. Why do you see so many positive reviews from other users? My guess is that they've only used Desktopshipper and don't know how much cleaner, simpler, and more efficient other shipping software is when compared to Desktopshipper. Pros What I did I like most about this software? Saying goodbye to it. Cons \- It's slow and inefficient! So many unnecessary steps and mouse clicks to ship. Even batch-printing, which is supposed to save time, is bogged down by an excessive number of steps. Desktopshipper is a time-suck and not built for high-volume sellers. -No ability to save preferences so you're always having to set certain things every time you refresh the page. This adds extra mouse clicks and inefficiency. -Can't adjust column width or column placement. Unless you're working on a 32" monitor, you're going to be scrolling left and right a lot. This introduces additional inefficiency in the shipping process. - The UI is awful. It looks like it was built in 2005 and hasn't been updated since. -Headers don't stay static, so you lose the action icons in the header any time you scroll down or right. More inefficiency! -Setup takes weeks and costs you $125/hour. You can't do anything yourself because the software is so convoluted. Setup took my company roughly 10 hours only to continue experiencing problems after setup. -Errors are abundant. Worse yet, the errors give no explanation as to why they're happening and/or how to prevent them. -Support is pretty useless. Most of our support calls would end in one of two ways: 1. Support has no idea what the error/problem is and needs to submit it to the development team, or 2. Support instructs you to submit a feature request because the software is lacking basic features. -Search function is broken Alternatives considered [Ordoro](https://www.capterra.com/p/132074/ordoro/) Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) We switched so that we could test Pitney Bowes as our primary carrier. Pitney Bowes doesn't integrate with Shipstation so we had no choice but to also use a new shipping software. Long story short, Desktopshipper sucks and Pitney Bowes is even worse. Needless to say, we quickly went back to USPS/UPS and Shipstation. Review Source JT John T. Director of Operations Cosmetics Used the software for: 2+ years ### "Reliable Value" December 4, 2025 5.0 ShipWise just works. We never have to worry about it making errors or going down. The DSX app is a great option for pick and pack shipping. Pros The outstanding support. Whenever we reach out with an issue or question the chat or phone assistant speaks English and quickly solves our problem. Cons Occasionally features that I think are missing or not functioning well. For example, I would love to utilize the "Check Weight" feature of DSX more, but most of our products ship with void fill making exact weights hard. I wish that had more flexibility to configure weight rules. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Rigid integrations made it unusable for our current business. Review Source JS Joey S. General Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Fulfillment House" December 10, 2025 5.0 Great experience and I feel like I have a whole team behind me. They have helped us with integrations and have been able to solve most of my issues. Pros The support is unmatched, great response times and knowledge by all support associates. Support will call and follow up to ensure that the issue is taken care of Cons I wish I could save export preferences for reporting preferences. For example it's a pain to click/unclick all the fields I need for routine exports. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) ShipStation did not integrate with the inventory management system that we purchased Review Source ER Erica R. Quality Assurance Supervisor Transportation/Trucking/Railroad Used the software for: 1-2 years ### "ShipWise Review" December 30, 2025 5.0 Overall, I think ShipWise has many pros and has been very helpful in the success of our site, and I would highly recommend. Pros ShipWise is easy to use, easy to train others to use, and very reliable. Customer Service is easily reachable and always helpful and kind. Cons When updates take place on Mondays which are the busiest shipping day of the week. This has caused us in the past to be dead in water for a few hours. Also, the delay to manifest a label could be sped up. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Network wide made this change when our company was bought out. Review Source KW Kristian W. shipping manager Non-Profit Organization Management Used the software for: 1-2 years ### "easy to ship, except Canada" January 14, 2026 4.0 so far been a good experience and easy to use. Usually there are no issues and if so, one of the two shipping options usually helps. Pros able to ship efficiently and quickly and assistance when problems arise. having th DSX version and the app make problem orders easier to get out the door. Cons seems like extra steps to do some simple things. Been on chat to figure out how to print a return label to us, shouldnt involve multiple steps. Switched from [Descartes ShipRush](https://www.capterra.com/p/43273/ShipRush/) shipwise worked better for our budget and availability. Review Source RF Reginald F. Ebook Retail Used the software for: 6-12 months ### "shipwise! not harder!" December 30, 2025 5.0 I've had a wonderful experience, particularly appreciating the customer service, which has been both pleasant and remarkably fast. The speed and quality of their support have truly stood out. Furthermore, the efficiency gained when shipping a high volume of items, specifically over 60 items each day, is substantial. This streamlined process significantly saves both valuable time and physical energy, making daily operations far more manageable and less taxing on resources. Pros The user interface is truly excellent; I find it remarkably simple to find my way around and access all the features I need. The design is very intuitive and straightforward, making navigation a breeze and contributing to a really positive user experience overall. Cons "Nothing to note shipwise" is truly a great product, offering a solid and reliable experience, and I am genuinely impressed with its current capabilities. Because of its strong foundation and promising features, I eagerly anticipate future improvements and updates that will undoubtedly enhance its functionality and value even further. I have high expectations for the continued development of "shipwise" and look forward to seeing how it evolves over time. Review Source ML Mary L. Operations Manager Tobacco Used the software for: 1-2 years ### "Update Information" December 15, 2025 5.0 Very timely on response and very helpful in resolving issues. They also check back to see if what they were able to help us with, resolved our issues. Pros Website gives us everything we need to know about our shipments. We are able to review real time information. Cons Closed/delivered packages do not always show correctly. But not always a shipwise issue, its a carrier issue. Switched from [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) accessibility to information and timely. Review Source NE Nick E. Application Support Analyst Logistics and Supply Chain Used the software for: 1-2 years ### "DTS and EFulfillment" September 6, 2024 5.0 Desktop Shipper is the third shipping software we've used in production environment over the last 7 years, and is by the far the best I've encountered. As a 3PL, we ship thousands of packages per day, with the need to account for a multitude of variables in our order data at any given time. DSX has inherently been able to handle these situations in most cases, and the Desktop Shipper team has generally been able to accommodate even our edge cases. Not only would I recommend the software, I have provided real time demonstrations of its usage to mutual 3rd parties. Pros The Desktop Shipper team is very helpful, but my favorite aspect is the software itself. I've not previously encountered more accurate rate shopping and/or service exclusions related to carrier shipping rules. Cons Some of the client facing staff could use more training in regard to ODBC connections to DSX. Reason for choosing ShipWise I was not part of that team, so I cannot confirm. Switched from [Logistyx TME](https://www.capterra.com/p/135376/Ship-IT/) Logistyx lacked many features and could not meet our needs Review Source Response from ShipWise September 18, 2024 Thank you, Nick, for your review! We’re glad to hear that DesktopShipper and DSX has been the right balance for your shipping needs, especially when it comes to rate shopping. We also appreciate your feedback, and we’ll work on ensuring our team delivers the best support possible. We deeply appreciate that you’ve gone the extra mile to provide demonstrations to mutual third parties— If you ever have any additional suggestions or need assistance, don’t hesitate to reach out! NR Nikki R. Warehouse Manager Consumer Goods Used the software for: 1-2 years ### "Best support" September 6, 2024 5.0 All in all very user friendly and for the most part easy to navigate. And for those few times you can't figure it out the AMAZING support is there to help Pros I like how support is so helpful and knowledgeable! Cons The "bulk update" to change an order from active to shipped or cancel Switched from [Extensiv Order Management](https://www.capterra.com/p/145409/Skubana/) Shipping using Extensiv was a lot of time on one order with a lot you could mess up Review Source Response from ShipWise September 18, 2024 Thank you, Nikki, for your feedback! We’re so happy that you find DesktopShipper user-friendly and that our support team has been helpful whenever needed. We’ve noted your suggestion regarding the 'bulk update' feature, and we’ll continue to work on making improvements to enhance your experience. If there’s anything else we can assist you with, please don’t hesitate to reach out! TB Tomi B. People Operations Food & Beverages Used the software for: 1-2 years ### "High-powered, Easy to use shipping software." July 1, 2024 5.0 Say goodbye to chaos this is an incredible software and very cost effective. No more human errors with automatic shipping rules and centralized tracking. Pros It is a cost effective shipping software with consumer demands for swift delivery thus increasing customer satisfaction. I like its simplicity and it's effectiveness. With Desktop Shipper, I can offer multi-client shipping and always meet deadlines with confidence. It offers the best solutions to simplify my shipping processes from end to end. So amazing. Cons No major challenges,it is a reliable tool Switched from [Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) I have heard a lot about Desktopshipper so I decided to go for it, it's the best choice have made. Review Source Response from ShipWise September 18, 2024 Thank you, Tomi! We’re delighted that you’ve found DesktopShipper to be both cost-effective and user-friendly. It’s always great to hear that our customer service is hitting the mark as well. We’re here to support you anytime—feel free to reach out if you need anything else! BM Brian M. Director of Operations Retail Used the software for: 2+ years ### "Great Cloud Based Shipping Software" August 29, 2019 5.0 We are able to get more orders out the door because of the ease to batch print like shipments. We are currently shipping 5,000-10,000 orders daily through desktop shipper. Pros Pros: Ability to batch print 500+ orders relatively with ease, rate shop feature is excellent, the support team is great and very helpful with customizing certain features Cons The shipment search functions are a bit wonky and wish it was easier to use. Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Reason for choosing ShipWise Their support team was always readily available to help out and customize our setup. Review Source WB William B. Shipping Manager Sporting Goods Used the software for: 2+ years ### "Tried and true!" November 25, 2024 5.0 We have been using this service for 7 years and they have always been reliable, friendly, and knowledgeable -- working with us at every given turn to meet the needs of our growing small business. Would absolutely recommend to any small or large business with nuanced shipping needs. Pros The integration team understands our needs and the software works perfectly with our order management system. It makes comparing all rates as simple as can be and with all the new functionalities that have been incorporated, I would be hard pressed to find a situation that is not covered or isn't currently being worked out. Cons The way the amazon shipping services are shopped is a little convoluted and they don't always return the the rates/methods that would work best.. but, 85% of the time it's fine and I know the team is currently working on this with Amazon. (As I understand it, the majority of the issue comes from the Amazon side of things.) Review Source ST Steven T. COO Retail Used the software for: 2+ years ### "Dynamic Shipping Rate Shopper for Optimal Flow" September 10, 2024 5.0 Overall, our experience has been great. Whenever we need to add or modify a shipping provider, their support team is always able to assist within a few minutes during business hours. Pros The ability to rate shop across all shipping providers is the biggest strength of this software. Cons The one by one generating of labels can be a bit slower than a traditional batch label system, but it is also more accurate for dynamic rate shopping. Review Source Response from ShipWise September 18, 2024 Thank you, Steven, for your detailed review! We’re glad to hear that our rate shopping feature has been beneficial for your operations, and it’s great to know that our support team has been responsive to your needs. We appreciate your feedback about label generation. Please feel free to reach out if you have any additional suggestions or need further assistance. We’re here to help! GK Grant K. Owner Wholesale Used the software for: 2+ years ### "Shipping Speed and Integration" September 6, 2024 5.0 Pros Makes shipping much faster. Integration with inventory management is a huge time saver. Fast support. Integration with so many shipping companies. Cons Can be hard to setup, integration takes time. Shipping carrier setup is a little hard. Review Source Response from ShipWise September 18, 2024 Thank you, Grant, for your valuable feedback! We’re happy to hear that DesktopShipper has significantly improved your shipping speed and that the integration with your systems is performing well. We understand that the setup and integration process can take some time, and we appreciate your patience during this phase. Every integration can vary depending on various factors, but we’re always here to guide you and ensure it goes as smoothly and quickly as possible. Should you need any further assistance, don’t hesitate to reach out! MP Michael P. Warehouse Manager Retail Used the software for: 2+ years ### "Shipping Made Easy" September 6, 2024 5.0 great platform, customer service/techs are very knowledgeable k Pros easy to use, great customer service, tech support is awesome. Cons api is a little slow sometimes (not really there fault) Review Source Response from ShipWise September 18, 2024 Michael, we’re pleased to know that you find DesktopShipper easy to use and that our customer support has been helpful. We understand your note about the API speed, and while it can sometimes be outside our control, we’re constantly working to improve the experience. If there’s ever anything more we can do to support you, feel free to reach out! DS Daven S. Recycling and Logistics Manager Non-Profit Organization Management Used the software for: 2+ years ### "Still on Legacy" September 19, 2022 5.0 Very positive overall experience. Over the past 8 years, we have shipped over 600,000 parcels using this software. For a large shipping operation I would highly recommend desktop shipper. If you are not going to customize the rate shopping feature and tie in with a digital scale this software is definitely overkill for you. Pros The rate shopping feature saves a lot of time and money. It is also a compact interface that is very easy to use. It is easy to get new employee up to speed, and ensures items are shipped with the correct postage class. Cons It connects to most scales instantly, but we had the misfortune of buying scales which were not as common, and it took some time to get the hardware working. But the Desktop Shipper staff was professional and able to get our scales working eventually. Reason for choosing ShipWise It offers customization of the rate shopping feature for bulk shipping. Review Source Response from ShipWise September 28, 2022 Hi Daven, we greatly appreciate this detailed review of your positive experiences with DesktopShipper! We are so glad that DesktopShipper has proven to be a valuable asset for your business, and we hope to continue that relationship for the foreseeable future. RS Ranu S. AI Engineer Information Services Used the software for: 2+ years ### "Awesome Software for shiping and managing orders " May 22, 2023 5.0 The experience is really nice, they have helped us in improving the shipment, labeling order managements. Pros The software is really helping our customers to ship huge amount of order everyday. So of them are shipping around 2000 orders everyday.Customers really love the feature where they can compare the rates and other things from multiple shipping vendors and really helpful in cost management.Cost is also very justifiable according to the services.Very helpful in printing labels. Cons The search functionality is bit annoying and improvement is required in it. Review Source RA Richard A. President Retail Used the software for: 2+ years ### "Best Shipping Software, Hands Down! 10 Year User!" September 19, 2022 5.0 Our experience has been great. Like any software, issues pop up here and there. but they are great with communication and quick to fix it. I'd recommend them to anyone over their competitors! Pros We have been using Desktop Shipper for almost 10 years and there is a reason we are still with them. No one can print labels faster! We have shipped as many as 3000 packages with just 6 ship stations in a day - no other software could do that! Because of their auto rate shop feature, we are able to ship over 80% of our orders without even touching anything on the computer. You place the item and package on the scale, scan the packing slip barcode, and within 5 seconds the label is printed! BOOM. Cons nope Review Source Response from ShipWise September 28, 2022 Hi Richard, Thank you so much for this kind review! We certainly do appreciate your loyalty and look forward to working with you in the future. As always, if there is anything we can do for you, never hesitate to reach out! CR Cody R. Warehouse Lead Retail Used the software for: 1-2 years ### "All-In-One Shipping Program" October 14, 2019 4.0 Everything just works with Desktop Shipper as long as you ship with standard ship services like USPS. If it's a more uncommon ship service like Donnelly, I'm very quick to call customer support to help fix it which they are always super helpful and energetic to help. Pros Being able to include every shipping account you ship with whether it be USPS, Donnelly, FedEx, UPS, DHL, etc Once you learn how the program works, it's all pretty self explanatory, pick a service code, enter dims and it automatically reads the weight off the scale plugged into the computer (and it only reads the weight when you tell it too, unlike UPS Worldship) Cons Changing prices on international shipments. Would be easier if it was like UPS Worldship where all the lines were editable from the get go instead of having to edit, save, repeat until all line items are changed Review Source AL Anthony L. CTP Retail Used the software for: 2+ years ### "Simplify your Shipping Vendors" September 19, 2022 5.0 Pros Single pain of glass for all our shipping labels. Very open API and easy to integrate with. Very reliable. Cons There are different label formats (Images, ZPL, etc.) returned from shipping vendors. It would be nice if Desktop Shipper offered an option to standardize output. Review Source Response from ShipWise September 28, 2022 Hi Anthony, Thank you so much for your review! We're so glad to hear that you have been able to streamline your shipping process! As long as the label formats are supported by the carrier, we can set the preferred label format. If you have any more questions, we're here to help. dM dave M. gm Sporting Goods Used the software for: 2+ years ### "Game Changer for Our Company" June 17, 2019 5.0 DesktopShipper has enabled us to save money by knowing exactly how much a shipment will cost, and by immediately being able to see what is the cheapest shipping method based on the shipping rules we have implemented in the software. It makes shipping a very easy process for new employees. DesktopShipper has a team of wonderful staff that are willing to help us overcome any obstacles we face with shipping. Highly recommended. Pros \-Ability to rate shop all carriers -Easy integration into our order fulfillment software (StoneEdge) -Great customer support -Their team is willing to customize features for our needs -Ability to connect multiple databases for 3PL needs Cons \-Could be a little bit faster retrieving rates Review Source JH Jeff H. Technical Support Specialist Warehousing Used the software for: 2+ years ### "Review" September 22, 2022 5.0 Pros Large batch printing is easier than with other software Cons Trying to navigate the site can be cumbersome Review Source Response from ShipWise September 28, 2022 Hi Jeff, thanks for the review! We're happy to hear that you have found success with our batch printing tool. We also appreciate your feedback about the site and are excited to share that we are preparing to launch a new UI geared towards making DesktopShipper easier to navigate. Talk to a Capterra advisor for free and get results within 15 minutes.