--- title: "Tai TMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Tai TMS the right Logistics solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/146697/Teknowlogi-TAI-TMS/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Tai TMS 4.4 (77) [View alternatives](https://www.capterra.com/p/146697/Teknowlogi-TAI-TMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Tai TMS Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews LG Lena G Director of OperationsTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: 6-12 months. “The Workflow Automations and Custom reports allow us to create efficiencies and give us the flexibility needed to develop our own processes and integrations.“ May 28, 2026 MM Matteo M Vice PresidentLogistics and Supply Chain, 2 - 10 employeesUsed the software for: 1-2 years. “There is currently no parcel shipping option, and a currency selection feature is needed.“ January 12, 2026 AM Ana M LTL ManagerTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “I´ve had a good experience using Tai TMS in day-to-day 3PL and LTL operations, particularly for shipment quoting, dispatch coordination, tracking, and customer communication.“ May 27, 2026 CA Cesar A Account ExecutiveLogistics and Supply Chain, 2 - 10 employeesUsed the software for: 6-12 months. “A few hiccups with commissions and how emails are being picked up into the system, at times delayed or not popping up at all.“ September 2, 2025 TG Tami G Operations ManagerLogistics and Supply Chain, 51 - 200 employeesUsed the software for: More than 2 years. “The automation cuts down on a lot of manual work, and the ability to customize views lets me set things up in a way that actually works for how I operate.“ May 28, 2026 RF Ria F IT Department ManagerTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “Too many bugs with slow support resolution.“ February 9, 2026 TG Tami G Operations ManagerLogistics and Supply Chain, 51 - 200 employeesUsed the software for: More than 2 years. “The automation takes a lot of the repetitive work off their plate, which lets them stay focused on managing the operation instead of chasing updates or handling manual tasks.“ May 28, 2026 KW Katie W IT AdministratorTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: 6-12 months. “Some of the fields are not reportable like ACH field, or some fields cannot run reports with those fields in carrier or shipment ID or customer profiles.“ August 9, 2024 ## Showing most helpful reviews Showing 1-25 of 77 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Viraj H. Global Marketing Manager Logistics and Supply Chain Used the software for: Less than 6 months ### "An Intuitive TMS Software" September 20, 2019 4.0 Pros Coming from a non-logistics background and having been in the Marketing function, I thought it would be difficult for me to understand TMS. Thanks to TAI TMS, I didn't have to struggle at all. The interface is so intuitive that even a novice can get the hang of the whole system within minutes! What makes it even easier to familiarize oneself with the system are the overview and demo videos available on Teknowlogi's official YouTube channel. Direct links to the Carriers' Tracking system and Product Catalog are two of my favorite features. Cons As a Marketer, I wouldn't be the right person to comment on the technical drawbacks, if any. But having used a variety of Cloud based CRM systems, I feel that the Dashboard could have been made visually catchier. Review Source CM Christian M. Director, Supply Chain Solutons Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Tai Experience " August 28, 2025 4.0 Tai has been a great resource for a small-mid size brokerage. The platform is capable of handling significant volume across multiple modes right out of the box. It would be nice to have more customization on the pages to fit our operational procedure. Also, if open API's were possible, that would be a big help. Pros The simplicity to handle operations is great. The platform is laid out in a manner that is user friendly and easy to navigate. Cons I would like to see more customization for individual customers. I.E. The layout of the system is great. However, it would be nice if we could format certain pages to better suit our needs. Alternatives considered [Turvo](https://www.capterra.com/p/180847/Turvo/)[Descartes Aljex](https://www.capterra.com/p/215165/Descartes-Aljex/) Reason for choosing Tai TMS Tai had friendly pricing for a smaller brokerage and offered the tools needed to grow. Switched from [TMS.AI](https://www.capterra.com/p/153047/Rose-Rocket/) Rose Rocket was not user friendly and hard to manage a large board. Review Source Response from Descartes Systems Group February 6, 2026 Hi Christian, We’re thrilled that our "out of the box" capabilities are helping you manage significant volume across multiple modes. Your feedback regarding further customization and open APIs is very helpful as we look for ways to give our users more control over their specific procedures. Very excited to have you in the Tai community! AS Alex S. President Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Tai Review" August 28, 2025 3.0 This TMS has several good things that previous TMS we have used doesn't, but just like all others still has some flaws that you have to figure out are they worth living with for the things Tai does good with. Pros LTL portal and customer facing portals. Ease of use for LTL tracking and FTL tracking. Some of the accounting features are good as well Cons Supplier management doesn't work great for large agents for drayage carriers. No real way to keep tabs for performance if carrier isn't on a load (IE falls off the load for some reason) No real way to prepare 1099s for carriers at end of year. A lot of "Knowledge base" requires a degree in computers to understand (if you can at that time), yet we are put towards this as an answer so many times. Alternatives considered [DAT Load Board](https://www.capterra.com/p/265434/DAT-Load-Board/) Reason for choosing Tai TMS Pricing and features on LTL marketplace are the main reasons we chose Tai Switched from [ITS Dispatch](https://www.capterra.com/p/106760/ITS-Dispatch/) ITS Dispatch was getting a little small for our needs. Review Source Response from Descartes Systems Group February 6, 2026 Hi Alex, We appreciate your honest perspective. It’s great to hear our portals are providing the tracking and accounting depth you needed to move beyond your previous system. Your insights are vital as we work to make Tai an even better fit for your operations. -The Tai Team JS Justin S. VP of Sales Logistics and Supply Chain Used the software for: 1-2 years ### "Concept Logistics - Justin Smith Review" April 5, 2021 4.0 I really like TAI and the people at TAI, unfortunately the turnover has resulted in TAI losing many of their good people and I am yet to see where the AKKR investment has resulted in "more support" like we were promised. Still waiting on a response for the Key Bank testing sent last week and followed up. We also have some challenges with the fact that EFS left bills unpaid that neither TAI or AKKR will take responsibility for, even though we paid and our clients paid us for the load to EFS, but EFS not paying the carrier has come back to us. We already ate $600 with UPS, and I just heard about another couple almost 1 year old that FedEx is invoicing to our client. At what point does that stop and TIA or AKKR do the right thing? I don't know that I'm going to be as willing to eat the loss on these FedEx ones. Pros I like the LTL modules and functionality a lot, and I really like the POTENTIAL I see on the Truckload side of the system. Custom reporting and Front Office are an upside, but there are a few items in both that need to be updated and baked fully. Cons Front Office capabilities need to be fully baked (Mode Filtering & Carrier Front Office view). The Truckload modules are becoming less "LTL-like", but this is still where the biggest gap is. Although Truckload Quoting screen and automation are on the cutting edge, some of the Truckload basics just simply aren't there, and we've submitted much feedback that goes unanswered. The reporting is also a challenge, seems like a lot of work went into that 2+ years ago, but some of the challenges we expressed with "Shipped Reports", "Custom Reporting", and even the "Profitability Report" are limited and don't always generate the same numbers as other more detailed reports. Some of the TL statuses will help us minimize the "play in the joints", but at the moment our President is second guessing the numbers. We also haven't received great communication since the buyout and turnover, with Mitch having to reschedule a meeting twice and we haven't found time to hope back on in months. Alternatives considered [Revenova TMS](https://www.capterra.com/p/144582/Revenova-TMS/) Reason for choosing Tai TMS Same answer as why we chose to switch. Truckload seemed to be closer to where we needed it at the time, but still a lot of work needed there. Switched from [Descartes Aljex](https://www.capterra.com/p/215165/Descartes-Aljex/) Needed to capture LTL and have an intuitive Front Office. Review Source AJ Andrew J. Ops Manager Logistics and Supply Chain Used the software for: 1-2 years ### "TAI Integration Is Hard To MAtch " August 14, 2024 5.0 Integration is nice with all of the other platforms. TS, MCP, Macropoint, Trucker Tools. I love the ability to duplicate shipments after we establish a template for a shipping lane. As well as the easy search tools for lane history. Overall extremely happy. We usually have any issues resolved within a few hours or have an answer explaining things. Pros Integration is nice with all of the other platforms. TS, MCP, Macropoint, Trucker Tools. I love the ability to duplicate shipments after we establish a template for a shipping lane. As well as the easy search tools for lane history. Cons I wish the updates were explained a little more clearly maybe by a patch note email. We find ourselves figuring out new tweaks to the system just kind of on the fly as we work. Alternatives considered [DAT Load Board](https://www.capterra.com/p/265434/DAT-Load-Board/) Reason for choosing Tai TMS Ease of integration and work flow. Customer service is great Switched from [ITS Dispatch](https://www.capterra.com/p/106760/ITS-Dispatch/) Ease of integration and work flow. Customer service is great Review Source KW Katie W. IT Administrator Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Amazing experience that has streamlined our operations" August 9, 2024 5.0 Lovely experience and the knowledge base, the training assistance the Chat Support and support is wonderful. Pros The integrations with Trucker Tools, EDI smoothness, and in General the platform itself is very knowledgeable. Cons Some of the fields are not reportable like ACH field, or some fields cannot run reports with those fields in carrier or shipment ID or customer profiles. Alternatives considered [Turvo](https://www.capterra.com/p/180847/Turvo/) Reason for choosing Tai TMS The integration and accounting features with QuickBooks Switched from [DAT Load Board](https://www.capterra.com/p/265434/DAT-Load-Board/) Keypoint was old, outdated, our EDI connections failed daily and unable to track or see the records. Review Source JG Jeff G. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great reports, no downtime" August 15, 2024 5.0 Great. We can't remember the last downtime. The brokers love it because less clicking between screens Pros Lots of ways to do accurate reports. We love the customization. Cons The cost is a little high. But they have kept pricing consistent - they have not raised prices since we started using TAI more than two years ago. Switched from [TMS.AI](https://www.capterra.com/p/153047/Rose-Rocket/) RoseRocket had too many screens to switch through to book a load. Plus, RoseRocket did not sync with our accounting system well. Review Source GM Greg M. Director of Operations Transportation/Trucking/Railroad Used the software for: 1-2 years ### "System Review" March 30, 2021 4.0 Pros Our team likes the software for the ease of use and operational efficiencies that we gain. Having the Truckload Quote screen has allowed the team to stop using notebooks and Excel sheets and keep everything digitally in the system. The ability to have a tracking link that our customers can use has helped tremendously each day for visibility. We are able to train and deploy tenured users within a couple of hours compared to other systems that can take days. Cons The system could use a detailed search function inside of the Truckload Search screen. Alternatives considered [Turvo](https://www.capterra.com/p/180847/Turvo/)[Revenova TMS](https://www.capterra.com/p/144582/Revenova-TMS/)[LOADPlus](https://www.capterra.com/p/208721/LOADPlus/)[Port TMS](https://www.capterra.com/p/184236/PortTMS/) Reason for choosing Tai TMS We felt that we would gain a lot of operational efficiencies through TAI and the UI was easy to navigate. We also liked the size and direction of TAI where we would be able to form a good partnership with their team and grow with them. We did not have this ability with the larger players where everyone is just another number to them. Review Source JT Jamie T. CEO Logistics and Supply Chain Used the software for: 1-2 years ### "Put the time in to learn it and you won't be disappointed." October 7, 2019 5.0 My overall experience has been terrific. The support and sales staff at Teknowlogi are ready and willing to help wherever you may need. They are responsive and attentive. Overall I'm extremely satisfied. Pros Handles all aspects of your transportation management. Quoting, booking, electronic dispatching, invoicing, carrier management, all in one place. It really just does everything you need a TMS to do. It's scalable to any size organization. Integrates with numerous systems. Also, the activity log allows you to track down any issues to the point of origin. Cons It takes a bit of time to get comfortable with all the features. But really this isn't a con, you just have to put in the time to learn it. Alternatives considered [Freightview](https://www.capterra.com/p/136895/Freightview/)[EchoShip](https://www.capterra.com/p/130617/FlexTMS/) Reason for choosing Tai TMS The ability to manage a broker/shipper relationship. Switched from [Freightview](https://www.capterra.com/p/136895/Freightview/) We needed a more robust solution that included EDI support. Review Source MM Matteo M. Vice President Logistics and Supply Chain Used the software for: 1-2 years ### "great TMS!" January 12, 2026 4.0 Speeds up load booking while making shipment tracking effortless—a valuable addition to our operations. Pros Very user-friendly and keeps all our operations organized. It makes us more efficient and reduces the time wasted booking shipments. Cons There is currently no parcel shipping option, and a currency selection feature is needed. would be nice to show USD or CAD Review Source Response from Descartes Systems Group February 6, 2026 Hi Matteo, Thanks for sharing your experience. We’re glad Tai has brought more organization and efficiency to your daily load booking and tracking. Your specific input regarding parcel options and USD/CAD currency selection is invaluable as we prioritize new features for our evolving roadmap. We’re proud to support your team's day-to-day operations; thank you for being part of the Tai community! DG David G. Business Development Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Teknowlogi - Operations’s And Customer Service Review " August 1, 2019 5.0 I am happy with the software and customer service . I’m excited to see what new advances you have in store to help streamline even better and faster. I like how you are constantly improving the software based on trial and error and suggestions by customers. Pros The software has a lot of great necessary functions that help streamline our operations. The outline of the system is multifunctional which allows us to handle shipment s easier and faster . We haven’t really dove into every aspect of the software but we home to engage in new areas of service which I’m sure the software will come in handy . We like the ability to duplicate order quickly and to have our favorite shipments saves for future use. We like how easy it is to add access Orioles and input cost and billing . We like how fast we can invoice multiple orders at once. We like how it looks professional. Cons There are sometimes issues we have with the PDF converter . Also, we have some commissions recalculating issues after an invoice has been created . Not sure why this happens to only certain loads . Overall we are happy. And if we do have an issue someone is always on the other end of the phone to assist me. Reason for choosing Tai TMS Been a long standing customer and have followed the programmers since the beginning. I have a lot of suggestions that I have offered based on what I feel would help us and i hope that plays a role In the future of this technology. Review Source Response from Descartes Systems Group August 6, 2019 Hello David, Thank you so much for your detailed review of our TMS software. We greatly appreciate your business and your willingness to share your experience online. SB Steve B. Vice President -- Supply Chain Solutions Transportation/Trucking/Railroad Used the software for: 2+ years ### "Overall great experience with the Teknowlogi TMS solution" June 4, 2019 5.0 Our biggest gain with the TMS is the fact that we spend less time auditing shipment invoices. The TMS has great features that automate the billing process speeding up the auditing of LTL invoices. This has greatly helped our teams to ensure shipments are billed correctly and avoiding delay with billing or incorrect billing in most cases. As a result of many of the improved features of the TMS we continue to see our teams spending less time manually performing daily steps within quoting/booking/auditing/billing and spending much more time helping our customers and seeking new business. Pros We love the automation features and the ability to quickly manage shipments from quote, book to invoicing. The API functionality is extremely fast allowing our team the ability to quote shipments at a fast pace, provide customers with quick solutions and help us to manage shipments from book to invoice in record time. Cons More of a wish list, the system is great for LTL shipments however for small parcel shipping we still have many manual steps that the system cannot yet automate such as building parcel shipments using UPS and Fed Ex. The system can be manually updated but doesn’t yet have the capability to automate the quote, book and audit/invoice parcel shipments. Review Source TW Tyler W. General Manager Logistics and Supply Chain Used the software for: 2+ years ### "Broad but needs refining" September 4, 2019 4.0 Pros There is a lot of great aspects to this system. The back office is very robust and full of information, some of our customers really feel it is one of the best TMS platforms out there. Cons The user experience is often an issue as with how robust it is, a lot of benefits are missed. There are some key changes that could be made to this for a better UX . Alternatives considered [Infios Transportation Management System](https://www.capterra.com/p/127795/MercuryGate-TMS/) Reason for choosing Tai TMS Best value for the services sought. Review Source Response from Descartes Systems Group September 10, 2019 Hi Tyler, Thank you for leaving us a review. As we look to make sure our clients have top of the line features and functionality, our goal is always making the system user-friendly. The updates we push every six weeks are intended to continuously improve the user experience, so please feel free to reach out to our client success team if you would like to give detailed feedback. We welcome all critiques. If you feel it may benefit your team, we would love to schedule additional training sessions for your team. Our goal is for you to get the most out of our system. CC Carlos C. Third Party Logistics Dispatcher Logistics and Supply Chain Used the software for: 6-12 months ### "My opinion on Tai." August 9, 2024 5.0 Overall it's a positive experience that I use for work everyday. Pros The quick responsiveness from the team. The new update has a nice GUI aesthetic. The filtering system for shipment tracking is easy to understand. Cons The activity log can be worked on to have more clarity. There's bugs when it comes to the package type being correctly presented on the BOL's. (As of recently, this issue seems to have gone away) Review Source DW DAVID W. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Iuvo Logistics Review" August 27, 2019 5.0 We move LTL and dedicated truckloads everyday. Pros I like how easy it is to use. The LTL functionality is fantastic and our LTL customers seem to like it. I also like the reporting features. Cons Creating truckloads in the system needs some improvements, especially with rating. All the rating needs to be performed outside the system whereas would prefer the ability to pull from a customer specific rate matrix so the rate is calculated automatically from the mileage. Would like the same for a fuel surcharge table. Reason for choosing Tai TMS Because of the robust LTL tool. Review Source Response from Descartes Systems Group August 28, 2019 Hi David, Thank you for taking the time to leave us an online review. We are happy to hear that you have found the system easy to use. Regarding truckload, we can actually help you implement this functionality. Please reach out to our client success team. DO DON O. Corporate Compliance Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "intelligent Transportation" September 20, 2019 4.0 TAI has allowed us to keep current with government regulations and internal SOP's as they work together thus insuring limited exposure, profitability and timely responses that enhance our experience with our customers. Pros TAI software combine with the TMS proves to be on the cutting edge of instantly available data and resources , that allows the user to make clear and accurate decisions regarding their transportation needs. Cons The software needs to have more flexibility in the fire walls so as to enable cross data availabilty Review Source EB Evan B. President Logistics and Supply Chain Used the software for: 2+ years ### "Great All Around" June 7, 2019 5.0 Pros The system has tremendous intuitive functionality, and is always improving. Cons I do not have any cons to report. All functionality that we've needed have been implemented promptly. Review Source Response from Descartes Systems Group August 7, 2019 Hi Even, Thank you for taking the time to leave us a review. We are so glad to hear that you are happy with the functionality of the TMS. Our development team works very hard to ensure ease of use and we are glad to hear this has translated to our users. RB Ryan B. GM of Operations Logistics and Supply Chain Used the software for: 2+ years ### "Advanced TMS Systems" September 23, 2019 5.0 Originally we on-boarded with Teknowlogi just to push our LTL freight through their platform, we've officially rolled our TL business onto the platform as well due to enhancements made throughout the years. Pros User friendly software that is always upgrading for the betterment of all customers. Cons Sometimes the connection between Teknowlogi and QuickBooks can be lagging. Review Source JV JODI V. ops manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "My Review" September 19, 2019 5.0 For most part a good experiance Pros Easy to use, works good when it works. Easy to operate. Cons have lots of outages , time lapses and end of month it slows down Review Source GA Gunnar A. Account Manager Logistics and Supply Chain Used the software for: 6-12 months ### "Pick-up dated passed " March 30, 2021 4.0 Solving customers issues with transporting freight. Pros Ease of use/user friendly is what seperates TAI from the pack. Cons The pickup dated passed being in the dispatched section on the home screen vs. under the pickup date passed section. Review Source NC Nathan C. Director of Support Services Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great support for a good LTL product" September 19, 2019 4.0 Overall, I'm happy with the software. Other than billing, we haven't had issues with the TMS site. Pros The Ops team at Efreight is great in helping when needed, but customers often don't need help because they are able to create BOLs and set up shipments pretty easily. Cons The billing often has problems. They are generally quick to get them corrected, but it does frustrate a bit. Review Source VS Valerie S. Accounts Payable Logistics and Supply Chain Used the software for: 6-12 months ### "Logistics Software " September 10, 2019 4.0 Pros It has multiple areas to access similar information that allows for better time allotment Cons Not all lists have the same statuses etc available Review Source RR Ryan R. Used the software for: ### "Outstanding TMS" November 10, 2016 5.0 We started using the TMS product over 2 years ago. It has been a large part of our growth and our ability to service clients. My team and I reviewed a number of other TMS systems, but we felt that EFS had a great product then and had great vision into our needs for the future. They have worked with us, listen to our feedback and they continue to release improvements that have made the TMS better. The other positive experience we've had has been with their customer service team. When an issue or problem comes up they are quick to react and work with us or clients to get it fixed. They also do a great job of training our staff on training and advising them of new functions that are rolled out. They system has also been very reliable. The only time the system has been down is when they have schedule releases. This is a great product and provides great value to our business. Review Source MP Maria P. Bookkeeper Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Love the Functionality of This Software" August 20, 2019 5.0 Pros The functionality of this software is far superior to other TMS systems I have used. And even though there are a lot of functionalities and movie parts, the system keeps them simple and easy to use. Cons The system can be slow at times. There are a lot of moving parts so it's understandable so overall not a huge issue. Review Source Response from Descartes Systems Group August 21, 2019 Hi Maria, Thank you so much for your review. It is so good to hear how happy you are with the functionality of our TMS. We will continue to work on improving the speed, as we are always striving to deliver a product that increases efficiencies for our clients. MG Mike G. Used the software for: ### "Fantastic TMS" October 4, 2016 4.0 EFreightsolutions has been a great tool for running our 3pl business. Their support team is always there when we need a question answered or a problem fixed. We've used a few different TMS systems in the past and this one is by far the best we've used. Big time features for you money. 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