# Tai TMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Tai TMS the right Logistics solution for you? Explore 73 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146697/Teknowlogi-TAI-TMS/reviews --- Tai TMS 4.4 (73) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Tai TMS Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews MM Matteo M Vice PresidentLogistics and Supply Chain, 2 - 10 employeesUsed the software for: 1-2 years. “Speeds up load booking while making shipment tracking effortless—a valuable addition to our operations.“ January 12, 2026 MM Matteo M Vice PresidentLogistics and Supply Chain, 2 - 10 employeesUsed the software for: 1-2 years. “There is currently no parcel shipping option, and a currency selection feature is needed.“ January 12, 2026 CA Cesar A Account ExecutiveLogistics and Supply Chain, 2 - 10 employeesUsed the software for: 6-12 months. “The automation features also cut down on some of the repetitive tasks, which frees up time to focus on customers and carriers.“ September 2, 2025 KW Katie W IT AdministratorTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: 6-12 months. “Some of the fields are not reportable like ACH field, or some fields cannot run reports with those fields in carrier or shipment ID or customer profiles.“ August 9, 2024 RF Ria F IT Department ManagerTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “Good core features for small-mid sized brokers handling FTL shipments.“ February 9, 2026 CA Cesar A Account ExecutiveLogistics and Supply Chain, 2 - 10 employeesUsed the software for: 6-12 months. “A few hiccups with commissions and how emails are being picked up into the system, at times delayed or not popping up at all.“ September 2, 2025 Daisy D Director of LTL OperationsLogistics and Supply Chain, 11 - 50 employeesUsed the software for: More than 2 years. “Tai TMS is flexible and supports different operational models.“ January 12, 2026 RF Ria F IT Department ManagerTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “Too many bugs with slow support resolution.“ February 9, 2026 ## Showing most helpful reviews Showing 1-25 of 73 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Viraj H. Global Marketing Manager Logistics and Supply Chain Used the software for: Less than 6 months ### "An Intuitive TMS Software" September 20, 2019 4.0 Pros Coming from a non-logistics background and having been in the Marketing function, I thought it would be difficult for me to understand TMS. Thanks to TAI TMS, I didn't have to struggle at all. The interface is so intuitive that even a novice can get the hang of the whole system within minutes! What makes it even easier to familiarize oneself with the system are the overview and demo videos available on Teknowlogi's official YouTube channel. Direct links to the Carriers' Tracking system and Product Catalog are two of my favorite features. Cons As a Marketer, I wouldn't be the right person to comment on the technical drawbacks, if any. But having used a variety of Cloud based CRM systems, I feel that the Dashboard could have been made visually catchier. Review Source KW Katie W. IT Administrator Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Amazing experience that has streamlined our operations" August 9, 2024 5.0 Lovely experience and the knowledge base, the training assistance the Chat Support and support is wonderful. Pros The integrations with Trucker Tools, EDI smoothness, and in General the platform itself is very knowledgeable. Cons Some of the fields are not reportable like ACH field, or some fields cannot run reports with those fields in carrier or shipment ID or customer profiles. Alternatives considered [Turvo](https://www.capterra.com/p/180847/Turvo/) Reason for choosing Tai TMS The integration and accounting features with QuickBooks Switched from [DAT Load Board](https://www.capterra.com/p/265434/DAT-Load-Board/) Keypoint was old, outdated, our EDI connections failed daily and unable to track or see the records. Review Source VR Verified Reviewer Owner Logistics and Supply Chain Used the software for: 6-12 months ### "Spoof Reviews " May 3, 2023 3.0 Unsatisfactory Pros The main feature we needed was creating and sending rate confirmations to our truckers. There were too many moves and clicks to attempt to make a rate con. It slowed us down and our in-house method for this turned out to be much more effective than their TMS. Cons SPOOF REVIEWS. Out of 102 GOOGLE reviews - 81 were all uploaded - 7 mos. ago. Beware of fake reviews. TAI TMS will string you along and even if it's determined that their TMS will not work for your company - they will still charge you for months. The training is subpar and outsourced overseas. We were in for about $6K, and after months of trying to make it work, we couldn't even make a rate con in a timely manner. We asked upper management if we could just move on - and they never responded but have charged us over $2K this month and plan on charging us another $2K for June. So we are out over $10K and got absolutely nothing out of their TMS. It doesn't work for our freight brokerage, but they have their "contract" in place to drain your bank account. Reason for choosing Tai TMS They put on a good show. But the product didn't work for our brokerage. Review Source AJ Andrew J. Ops Manager Logistics and Supply Chain Used the software for: 1-2 years ### "TAI Integration Is Hard To MAtch " August 14, 2024 5.0 Integration is nice with all of the other platforms. TS, MCP, Macropoint, Trucker Tools. I love the ability to duplicate shipments after we establish a template for a shipping lane. As well as the easy search tools for lane history. Overall extremely happy. We usually have any issues resolved within a few hours or have an answer explaining things. Pros Integration is nice with all of the other platforms. TS, MCP, Macropoint, Trucker Tools. I love the ability to duplicate shipments after we establish a template for a shipping lane. As well as the easy search tools for lane history. Cons I wish the updates were explained a little more clearly maybe by a patch note email. We find ourselves figuring out new tweaks to the system just kind of on the fly as we work. Alternatives considered [DAT Load Board](https://www.capterra.com/p/265434/DAT-Load-Board/) Reason for choosing Tai TMS Ease of integration and work flow. Customer service is great Switched from [ITS Dispatch](https://www.capterra.com/p/106760/ITS-Dispatch/) Ease of integration and work flow. Customer service is great Review Source JG Jeff G. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great reports, no downtime" August 15, 2024 5.0 Great. We can't remember the last downtime. The brokers love it because less clicking between screens Pros Lots of ways to do accurate reports. We love the customization. Cons The cost is a little high. But they have kept pricing consistent - they have not raised prices since we started using TAI more than two years ago. Switched from [TMS.AI](https://www.capterra.com/p/153047/Rose-Rocket/) RoseRocket had too many screens to switch through to book a load. Plus, RoseRocket did not sync with our accounting system well. Review Source JS Justin S. VP of Sales Logistics and Supply Chain Used the software for: 1-2 years ### "Concept Logistics - Justin Smith Review" April 5, 2021 4.0 I really like TAI and the people at TAI, unfortunately the turnover has resulted in TAI losing many of their good people and I am yet to see where the AKKR investment has resulted in "more support" like we were promised. Still waiting on a response for the Key Bank testing sent last week and followed up. We also have some challenges with the fact that EFS left bills unpaid that neither TAI or AKKR will take responsibility for, even though we paid and our clients paid us for the load to EFS, but EFS not paying the carrier has come back to us. We already ate $600 with UPS, and I just heard about another couple almost 1 year old that FedEx is invoicing to our client. At what point does that stop and TIA or AKKR do the right thing? I don't know that I'm going to be as willing to eat the loss on these FedEx ones. Pros I like the LTL modules and functionality a lot, and I really like the POTENTIAL I see on the Truckload side of the system. Custom reporting and Front Office are an upside, but there are a few items in both that need to be updated and baked fully. Cons Front Office capabilities need to be fully baked (Mode Filtering & Carrier Front Office view). The Truckload modules are becoming less "LTL-like", but this is still where the biggest gap is. Although Truckload Quoting screen and automation are on the cutting edge, some of the Truckload basics just simply aren't there, and we've submitted much feedback that goes unanswered. The reporting is also a challenge, seems like a lot of work went into that 2+ years ago, but some of the challenges we expressed with "Shipped Reports", "Custom Reporting", and even the "Profitability Report" are limited and don't always generate the same numbers as other more detailed reports. Some of the TL statuses will help us minimize the "play in the joints", but at the moment our President is second guessing the numbers. We also haven't received great communication since the buyout and turnover, with Mitch having to reschedule a meeting twice and we haven't found time to hope back on in months. Alternatives considered [Revenova TMS](https://www.capterra.com/p/144582/Revenova-TMS/) Reason for choosing Tai TMS Same answer as why we chose to switch. Truckload seemed to be closer to where we needed it at the time, but still a lot of work needed there. Switched from [Descartes Aljex](https://www.capterra.com/p/215165/Descartes-Aljex/) Needed to capture LTL and have an intuitive Front Office. Review Source VR Verified Reviewer Technology & Innovation Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Pretty Smart TMS with a great Marketplace" April 5, 2021 5.0 We as brokers, have shipments all over USA. General experience is great managing loads, doing overall tracking rating and even documenting. Few extra features are still in the wishlist, such a better APIs and some custom developments that other TMS options have. Pros they use several tools such and natural language processing for email quoting and machine learning algorithms to automate regular logistical issues. Cons The APIs for carriers are not great, as they do not allow small carriers to participate in the integration and also it reduce API dispatch request for big carriers such as UPS. They are continuesly developing and improving, but it requires a few details to be a super great tool. Alternatives considered [Kuebix TMS](https://www.capterra.com/p/153783/Kuebix-TMS/)[Magaya Supply Chain](https://www.capterra.com/p/22144/Magaya-Cargo-System/) Reason for choosing Tai TMS Initial implemenation was faster and the use of Machine learning, and artificial intelligence that translates in a more efficient operations team. Switched from [LIVE Connect](https://www.capterra.com/p/43989/Freight-Management-Solution/) A better user interface and the option of offering a customer front end or customer portal to self manage their loads and shipments. Review Source Response from Tai Software April 21, 2021 Hello, Thank you so much for taking the time to review our software. We would love the opportunity to chat with you about the problems you are having with API to get this resolved. Our customers utilizing API automation for LTL have been extremely happy with the direct integrations and we would like to make sure everything is working properly for you. Would you be open to reaching out to our support team to set up a meeting? Just tell them you would like to talk with Sean about your APIs. GM Greg M. Director of Operations Transportation/Trucking/Railroad Used the software for: 1-2 years ### "System Review" March 30, 2021 4.0 Pros Our team likes the software for the ease of use and operational efficiencies that we gain. Having the Truckload Quote screen has allowed the team to stop using notebooks and Excel sheets and keep everything digitally in the system. The ability to have a tracking link that our customers can use has helped tremendously each day for visibility. We are able to train and deploy tenured users within a couple of hours compared to other systems that can take days. Cons The system could use a detailed search function inside of the Truckload Search screen. Alternatives considered [Turvo](https://www.capterra.com/p/180847/Turvo/)[Revenova TMS](https://www.capterra.com/p/144582/Revenova-TMS/)[LOADPlus](https://www.capterra.com/p/208721/LOADPlus/)[Port TMS](https://www.capterra.com/p/184236/PortTMS/) Reason for choosing Tai TMS We felt that we would gain a lot of operational efficiencies through TAI and the UI was easy to navigate. We also liked the size and direction of TAI where we would be able to form a good partnership with their team and grow with them. We did not have this ability with the larger players where everyone is just another number to them. Review Source JT Jamie T. CEO Logistics and Supply Chain Used the software for: 1-2 years ### "Put the time in to learn it and you won't be disappointed." October 7, 2019 5.0 My overall experience has been terrific. The support and sales staff at Teknowlogi are ready and willing to help wherever you may need. They are responsive and attentive. Overall I'm extremely satisfied. Pros Handles all aspects of your transportation management. Quoting, booking, electronic dispatching, invoicing, carrier management, all in one place. It really just does everything you need a TMS to do. It's scalable to any size organization. Integrates with numerous systems. Also, the activity log allows you to track down any issues to the point of origin. Cons It takes a bit of time to get comfortable with all the features. But really this isn't a con, you just have to put in the time to learn it. Alternatives considered [Freightview](https://www.capterra.com/p/136895/Freightview/)[EchoShip](https://www.capterra.com/p/130617/FlexTMS/) Reason for choosing Tai TMS The ability to manage a broker/shipper relationship. Switched from [Freightview](https://www.capterra.com/p/136895/Freightview/) We needed a more robust solution that included EDI support. Review Source CA Cesar A. Account Executive Logistics and Supply Chain Used the software for: 6-12 months ### "Fantastic User Friendly TMS" September 2, 2025 5.0 I've liked that TAI TMS has a clean, easy-to-navigate interface and helps streamline load management. It makes quoting, booking, and tracking more efficient, and I like how it integrates with tools like Highway and load boards. The automation features also cut down on some of the repetitive tasks, which frees up time to focus on customers and carriers. Pros TAI TMS is clean and easy to use, streamlining quoting, booking, and tracking while automation saves time and lets us focus on customers and carriers. Cons A few hiccups with commissions and how emails are being picked up into the system, at times delayed or not popping up at all. Review Source Response from Tai Software February 6, 2026 Hi Cesar, Thank you for the "Fantastic" feedback! We’re thrilled that our Highway integration and automation are freeing up your team to focus on building customer and carrier relationships. It's a pleasure having you on board! EF Eunice F. Airfreight / Domestic Business Development Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great software for a fast-pace Transportation Team!" August 19, 2019 5.0 Teknowlogi's system provides a perfect balanced turn-key product that is not only high-end but also offers exceptional ease-of-use that adds to the value of increased productivity. There are plenty of TMS systems that are lacking certain features. Teknowlegi has done their due diligence to implement the right tools that a shipper, 3PL, or Broker needs. As a user in this fast-paced industry, we can secure more business based on the needs of the industry and make customers happy by making transportation as easy as possible. Pros Teknowlogi's system is very straightforward to use. They have managed to implement the perfect tools that a shipper needs at time of booking, but also after booking. The ease of tracking and tracing, including the Pro-number live tracking is by far the best and my favorite feature. It decreases the time spent waiting on phone calls or emails with carriers, thus increasing productivity. Cons My only request would be for an alert to populate if freight is outside of the disclaimers or standard dimensions. Review Source Response from Tai Software August 20, 2019 Hi Eunice, Thank you so much for taking the time to leave us an online review. We are so happy to hear that automation has made the shipping process easier for you. A lot of work has gone into developing the automation and it is so good to hear that our customers are seeing the benefit. Thank you for your suggestion as well. We will make sure to add this to our list of topics for our next round of updates. TW Tyler W. General Manager Logistics and Supply Chain Used the software for: 2+ years ### "Broad but needs refining" September 4, 2019 4.0 Pros There is a lot of great aspects to this system. The back office is very robust and full of information, some of our customers really feel it is one of the best TMS platforms out there. Cons The user experience is often an issue as with how robust it is, a lot of benefits are missed. There are some key changes that could be made to this for a better UX . Alternatives considered [Infios Transportation Management System](https://www.capterra.com/p/127795/MercuryGate-TMS/) Reason for choosing Tai TMS Best value for the services sought. Review Source Response from Tai Software September 10, 2019 Hi Tyler, Thank you for leaving us a review. As we look to make sure our clients have top of the line features and functionality, our goal is always making the system user-friendly. The updates we push every six weeks are intended to continuously improve the user experience, so please feel free to reach out to our client success team if you would like to give detailed feedback. We welcome all critiques. If you feel it may benefit your team, we would love to schedule additional training sessions for your team. Our goal is for you to get the most out of our system. BB Brian B. Managing Director Logistics and Supply Chain Used the software for: 1-2 years ### "Teknowlogi Review" September 10, 2019 4.0 The experience is good overall, it just took awhile to get responses to some issues, and the main issue is getting someone on the phone. We can always email, but it is much easier to speak to someone and explain what is happening, but many times no one answers the phone. Pros It has a lot of features and user friendly. The amount of features is overwhelming but after using it for a bit it gets much easier. Cons The software is nice but has quirks there took awhile to get fixed. We are also getting better rates from other providers that we have signed up with. We move freight daily and a lot of times cost is the biggest factor in what provider to use. Reason for choosing Tai TMS We use Teknowlogi because we can enter our own tariffs. We currently use 2 other products more often simply due to rates. Review Source sR shannon R. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Best all in one TMS for price, reliability and ease of use." June 10, 2019 4.0 Been a great experience thus far and we have been using for over 2 years now. Pros It offers both LTL & Truckload modules for one low price. It' much easier to use with full functioning accounting system with integration to everything. If you have anything that would benefit the system they will add it for all. Great people, great software and at a great price. Cons Not really anything I can think of, If something is wrong they are on it quick, fast and in a hurry to fix. Review Source Response from Tai Software August 7, 2019 Hi Shannon, Thank you so much for your review of our TMS software and your kind words regarding our staff. We appreciate your business and we will continue to work hard to ensure the highest quality service possible. RD Rhonda D. Accounting Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Receive Payments Could Use Some Work" March 30, 2021 4.0 Pros I only use it for accounts receivable now. Cons The Receive Payments page could you some work. First off - Having to click on the customer search box is annoying. \*Especially\* after clicking on clear fields. It should automatically go there. And then if the next box \*\*when tabbing over\*\* would be the dollar amount or check number, that would be awesome. These are the only three fields you really need at the top. The other ones are basically useless. Get rid of those or make them an advanced filter feature would be better. You cannot just tab over without tabbing a hundred times. Review Source JS Johnny S. Shipping Manager Logistics and Supply Chain Used the software for: 2+ years ### "This is the real deal" August 12, 2019 5.0 Pros We have worked with a few freight brokers that use the Teknowlogi TMS. The front office portal is very easy to use when you want to get a fast quote and book a shipment. It is a very efficient system. As a shipper, we have naturally gravitated toward freight brokers who use this system because we know we will get faster quotes and regular status updates as freight moves from point A to B. I highly recommend this system to any logistics company. Cons Honestly can't think of anything I didn't like. Review Source Response from Tai Software August 13, 2019 Hi Johnny, Thank you for taking the time to leave us an online review. We are so glad to hear that you have had a positive experience throughout your two years of using the TMS. We will continue working hard to deliver the most efficient and user-friendly TMS software. JA JENNIFER A. LTL Ops Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "User Freindly" April 5, 2021 4.0 Customer service with \[SENSITIVE CONTENT HIDDEN\] is off the charts! Pros This software is user friendly, easy to use and hard to mess up when working in the system. It is easy to identify issues and or mistakes. Cons The flow of the status updates seem to be not as user friendly or as smooth as prior. Review Source KH Katie H. LTL Director Logistics and Supply Chain Used the software for: 1-2 years ### "Best Customer Service" September 19, 2019 5.0 The only issue we have had with it has really been the class calculator and it not lining up with the carriers. Pros The support team has been very timely, helpful and pleasant. Cons The class calculator is not accurate to all carriers. Review Source MD Michelle D. President Transportation/Trucking/Railroad Used the software for: 6-12 months ### "The TMS is user friendly" September 19, 2019 3.0 I am waiting a very long time to get this running properly with rates not poplulating and edits not taking effect in the system. Pros The TMS is user friendly and has many of the features needed to run a domestic trucking department with ease and efficiency. Cons Still has some annoying bugs that are not fixed. The international platform does not work and I would like to see more flexibility with using the templates to upload more on your own rather than having to pay for uploads. Reason for choosing Tai TMS user friendly/ had both international and domestic platform although international is still not operating correctly. Review Source SF Steve F. Agent Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Product Review" September 19, 2019 4.0 Adding new trucks is easier ... Pros After the initial learning curve, most of it was intuitive & I have found it to be generally user friendly. Cons There seems to be a "disconnect" occasionally when sending rate confirmations. I also don't like how rates are entered. If you first enter a "sell" rate to the customer & later enter the "buy" rate to the truck, it also adds that amount to the "sell" rate. If I'm not careful, I could send an extremely high invoice to my customer. Review Source KF Kristen F. Accounting Dept Logistics and Supply Chain Used the software for: Less than 6 months ### "Easy to use" August 20, 2019 5.0 Pros The software if very user friendly. The youtube video tutorials were easy to follow and made use of the application easier. The IT support staff are the best!! They are always quick to help me! Cons I haven't used another software, so I do not have anything to compare this software to. I'm happy with this software. Review Source Response from Tai Software August 21, 2019 Hi Kristen, Thank you for taking the time to leave us a review. We are happy to hear that the training videos have helped you get the most out of our system and that you have found the TMS to be User-friendly. JD Julie D. Marketing Director Transportation/Trucking/Railroad Used the software for: I used a free trial ### "Easy, Efficient and Effective" August 20, 2019 5.0 Pros The system is intuitive and easy to use. The tools are all very user friendly. Cons Nothing that I can thing of at this time. Review Source Response from Tai Software August 21, 2019 Hi Julie, Thank you for taking the time to leave an online review. Being a user-friendly, intuitive TMS is something our developers take great pride in creating. I am so happy to hear that this has translated to our clients. LB Linda B. Used the software for: ### "High Performance TMS Software " November 8, 2016 4.0 EFS has helped us to grow our domestic LTL and TL offering significantly over the past few years. Our web based portal allows all our customers and internal users the ability to easily quote, dispatch, and track all their trucking shipments. EFS's IT support team are very knowledgeable and responsive to all our support requests and continue to develop the tools and functionality to meet the industry's latest technology demands. I would highly recommend their software and services. Review Source GS Gordon S. Used the software for: ### "EFS TMS review 2016 " October 10, 2016 5.0 Great Team in CA who support the product. continuing to add features and functionality. one of the only tools that tactually works with the customers needs and ability to grow, Review Source Daisy D. Director of LTL Operations Logistics and Supply Chain Used the software for: 2+ years ### "Director of LTL Operations" January 12, 2026 5.0 Overall, my experience with Tai TMS has been positive. The platform is flexible enough to support different operational models and scales well as operations grow. Tai partners with customers to help establish best practices and ensure the system is configured to support real world workflows. Pros Tai TMS is flexible and supports different operational models. Customers use the system in different ways, and Tai allows teams to work in a way that fits their business instead of forcing a single process. The platform adapts well to both simple and complex workflows, which makes it effective for a wide range of operations. Cons The flexibility of the platform requires thoughtful setup and user training. New users may need time to understand how to best configure the system to match their specific workflows and operational requirements. That said, Tai is involved in helping customers work through best practices and guiding them toward the right setup for their operations. Review Source Response from Tai Software February 6, 2026 Hi Daisy, We appreciate the 5-star review! It’s rewarding to know our platform's flexibility supports your unique LTL workflows. You’re spot on: thoughtful configuration is key to success, and we take pride in guiding our partners through that setup to ensure the system supports real-world operations. We look forward to growing alongside your business! Talk to a Capterra advisor for free and get results within 15 minutes.