# PaySimple Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PaySimple the right Payment Processing solution for you? Explore 297 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146664/PaySimple/reviews --- PaySimple 4.5 (297) [View alternatives](https://www.capterra.com/p/146664/PaySimple/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PaySimple Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews Aastha G Process associateOutsourcing/Offshoring, 10,001+ employeesUsed the software for: Less than 6 months. “The robust reporting features provide clear insights into revenue trends and customer payments, enhancing financial management.“ July 5, 2024 MG Mel G Office ManagerStaffing and Recruiting, 51 - 200 employeesUsed the software for: More than 2 years. “It times you out even while on the screen working and sometimes you aren't even notified that you are about to time out and if haven't been given that message and press send invoice, it doesn't save any of your work and you have to start over.“ January 14, 2026 Joseph M Senior EngineerCivil Engineering, 201 - 500 employeesUsed the software for: More than 2 years. “I heartily endorse PaySimple to any company searching for a complete payment system that integrates convenience, security, and reliability.“ May 19, 2023 MV Monica V OwnerChild Day Care Services, 2 - 10 employeesUsed the software for: 6-12 months. “Sadly, this is the state of affairs when larger companies acquire a bunch of smaller ones and bundle them together with services as a way to charge multiple fees from multiple vendors.“ October 1, 2024 MV Monica V OwnerChild Day Care Services, 2 - 10 employeesUsed the software for: 6-12 months. “Please note that the positive reviews on here are several years old, when they were probably under other ownership.“ October 1, 2024 MV Monica V OwnerChild Day Care Services, 2 - 10 employeesUsed the software for: 6-12 months. “After four (4) unanswered emails over the month, we put a charge dispute in with the bank and immediately received notice that our service was disabled.“ October 1, 2024 Joseph M Senior EngineerCivil Engineering, 201 - 500 employeesUsed the software for: More than 2 years. “I adore PaySimple for their all-inclusive payment solution, which has completely changed how my firm operates.“ May 19, 2023 MV Monica V OwnerChild Day Care Services, 2 - 10 employeesUsed the software for: 6-12 months. “It's complete unresponsive to emails, there are no chat options, and the phone tree is...well, a phone tree. As others have mentioned, the pricing is higher than similar services, and not transparent.“ October 1, 2024 ## Showing most helpful reviews Showing 1-25 of 297 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joseph M. Senior Engineer Civil Engineering Used the software for: 2+ years ### "Agrxis Review on PaySimple" May 19, 2023 5.0 I have had a wonderful overall PaySimple experience. I need a payment system that is both dependable and effective for my business, and PaySimple meets both requirements. I find it simple to create and manage invoices, handle online payments, and keep track of transactions thanks to the platform's user-friendly design. The detailed reporting and analytics tools offer insightful data on the financial health of my company. Additionally, knowing that PaySimple is committed to data security gives me confidence that my customers' private information is well-protected. Every time I've had a query or required help, the customer support staff has been accommodating and supportive. My billing and payment procedures have been significantly simplified using PaySimple, saving me time and effort. I heartily endorse PaySimple to any company searching for a complete payment system that integrates convenience, security, and reliability. Pros I adore PaySimple for their all-inclusive payment solution, which has completely changed how my firm operates. The seamless integration of payment processing, online invoicing, and reporting is one of the unique aspects I like most. I can accept a variety of payment options, such as credit cards and electronic payments, with PaySimple, making it convenient for my consumers and increasing my revenue streams. I am able to keep up a polished and effective billing process because to the platform's user-friendly design, which makes it simple to create and send professional invoices. Furthermore, PaySimple's extensive reporting and analytics tools give me important insights into the financial status of my company, empowering me to decide wisely and improve my operations. Cons Even though my whole experience with PaySimple has been great, the pricing structure would be the thing I dislike the least. I discovered that PaySimple's pricing plans can be a little on the expensive side compared to some other providers of payment solution because I am always mindful of minimizing my spending as a small business owner. Although the platform has great features and functionality, the price may be an issue for companies with tight budgets. Review Source MI Michaela I. Business Manager Medical Devices Used the software for: Less than 6 months ### "10 out of 10" September 3, 2021 5.0 We really needed a more secure way to store customer cc information and PaySimple has a beautiful system for that. It has really been a time saver having recurring billing plans set up as many of our customers are on a monthly subscription plan. Overall 10/10, I have greatly appreciated this service and its functionality. Pros I have been very impressed with the ease of set up. We were set up and fully using this system within 4 days. I appreciate the quick glance reports that are found on the homepage, that indicate the our monthly sales as compared to the previous month. Cons I feel like refunding partial amounts is more deeply hidden in the platform than I expected it to be. (however, when I did have a question about how to do a partial refund/credit, I was pleasantly surprised at how quickly I received a comprehensive answer.) Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) We still use Shopify as our invoicing service but having a secure way to store cc info for our clients and set up recurring billing was huge for us. Review Source KW Kenneth W. President Civil Engineering Used the software for: 2+ years ### "My Review" September 13, 2021 2.0 I would not choose this software or recommend it unless the above two things are fixed. Pros Easy to use for invoicing and the customers don't seem to have a problem with using it. Cons After creating a customer and then rebilling that customer several instances of their name comes up. There should be just one name that comes up. This is annoying. Also as mentioned above the ACH payments are combined and when my bank feed gets it i don't know which payments were combined. In the Reports show how the payments were combined and paid. This is important and would save me hours of time. Review Source CM Chris M. Founder Non-Profit Organization Management Used the software for: 6-12 months ### "Fully functional service with easy to use API, well documented and easy to integrate" September 17, 2021 5.0 Nothing but the best! I have worked with other payment providers and PaySimple is far superior to the rest. Pros From the first discovery call to my full implementation of the software, the PaySimple team was there with full support and always available to make my implementation as smooth as possible. Cons Nothing at all. I have found on flaws with the solution. Switched from [Pushpay](https://www.capterra.com/p/142580/Pushpay/) Not happy with the Pushpay fees or overall level of service. Review Source KO Ken O. Manager Real Estate Used the software for: 6-12 months ### "Okay Replacement for Quickbooks Online ACH functionality." September 8, 2021 4.0 Very hard time getting clearing house established. The first transaction was a large security / first / last month's rent. It took 2 weeks to FINALLY get the funds released from the clearing house. I also had not realized the extra fees charged by PaySimple for the larger transaction over 5K so was surprised there and will bill future large bills directly from QBO. Since that poor start, monthly payments have gone smoothly other than having to manually enter rent invoices for each apartment in PaySimple every month and still needing to generate monthly (unsent) invoices in QBO as the the invoices generated on PaySimple to not transfer over to QBO. Pros It saved me >$50 per month in a real estate setting with multiple tenants each paying >1K per month Cons 1) There are no ways to set up automatic recurring monthly invoices. You need to duplicate existing invoices manually and change the dates. 2) If multiple payments transfer on a single day, QBO gets confused and you have to manually track down which ones paid. Reason for choosing PaySimple Paysimple was the cheapest for the payment patterns of our tenants. Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) This saved ~50/month from QBO, but it's more work matching deposits and manually creating invoices.... Review Source MS Miranda S. Accountant Accounting Used the software for: 1-2 years ### "I like it !" September 7, 2021 5.0 Pros The software has helped reduce losses. This year will be my first 0 loss/collections accounts year. :D The processing is quick & accurate & worth the cost. Customer service is always super friendly. Cons I don't really have any complaints about this product. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing PaySimple Initially, when I did the math I believe PaySimple had a better rate on processing payments. Review Source CM Charles M. Mental Performance Consultant Health, Wellness and Fitness Used the software for: Less than 6 months ### "PaySimple 101" January 23, 2023 4.0 My overall experience has been great but PaySimple wasn't a necessity for my company so I stopped paying for it after 6 months. Pros PaySimple made it really easy for me to bill and to send my invoices to my clients. I love how it automatically generates my invoice once the template is built. Its a very efficient and time saving software! Cons Not everyone knows PaySimple in my organization and with my clientele. They are used to software like quickbooks and paypal for payments which could be a problem at times. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/)[QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing PaySimple Free trial and benefits that fitted my organization Review Source SB Seth B. owner operator Health, Wellness and Fitness Used the software for: 2+ years ### "overall very good." September 18, 2021 5.0 very very positive. Pros It helped me grow into automated and mostly electronic commerce. Cons Batch fees and overall price of product were overkill for the size and current operating model of my business Reason for choosing PaySimple I had selected different club access hardware that did not require integrated billing. Review Source Stacey S. Dance Instructor Consumer Services Used the software for: 2+ years ### "PaySimple is just that-Simple! " December 19, 2018 5.0 Pros It is so simple to use and train people on. The customer service is out of this world. I needed help with a customer payment issue that was really out of their scope of service, but they went out of their way to help me get some answers! They are also one of the only companies we have found to take electronic checks as well as credit cards. This helps us keep credit card fees down and some of our clients prefer that method of payment. Cons Their fees are on the higher end-but definitely worth it! Review Source Aaron P. Health, Wellness and Fitness Used the software for: 1-2 years ### "Great features and affordability" September 17, 2015 4.0 When I started our little martial arts school, I knew what the industry expected and where things were heading. So, it was important to me to keep my costs low, without sacrificing functionality. I use PaySimple for everything from invoicing our after school programs to staying on top of automated billing each month. For $34.95/month it beats the hell out of the other big brands I've tried like First Data. Not only do I get more for less, but the customer support has been phenomenal each and every time I call. Pros Ease of use, functionality, ability to generate reports, notices when recurring billing customers have cards that are about to expire. Cons Too long of a checkout process for online sales. I need to pay for Shopify in order to make the online buying process easier on potential introductory and trial members. Review Source Response from KickServ September 18, 2015 Thank you Aaron for the review and feedback. We're happy to hear our customer service team has been so helpful and that our product is helping you manage your recurring billing and stay on top of payment notifications. As always, feel free to call us for any additional help: 800.466.0992. VR Verified Reviewer Process associate Outsourcing/Offshoring Used the software for: Less than 6 months ### "PaySimple made my life simple." July 5, 2024 5.0 Pros As a user, I appreciate PaySimple's user-friendly interface and seamless payment processing capabilities. It simplifies invoicing, recurring billing, and online payments, which has streamlined my business operations significantly. The robust reporting features provide clear insights into revenue trends and customer payments, enhancing financial management. However, occasional customer support delays can be a drawback. Overall, PaySimple is a reliable tool for managing payments efficiently. Cons Least? Everything i liked in this , this is amazing Review Source VM Vincent M. C.E.O. Information Technology and Services Used the software for: 2+ years ### "Paysimple ACH limitations - Good Customer Service" September 15, 2021 4.0 This questionnaire in itself is a bit misleading. Doesn't ask the appropriate questions or cover most of the products or services that pay simple actually offers. Background to my complaint: My company sells supports and services point of sale systems for restaurants in the hospitality segment. Our equipment is not cheap one entire system can easily run from 10 to $25,000. The computers that we sell are $2000 each. The maximum amount of ACH debit I'm allowed per transaction is only $1500. We are required to run multiple ACH transactions for one sale, for each customer who exceeds the $1500 threshold. This is an extreme embarrassment. Complaint: My major point of contention with Paysimple, when we signed up with them; the sales Rep said after six-months are account can be reviewed for any risk factors and at that time the Per transaction limit of $1500 would be Increased or removed altogether. Obviously, this is very embarrassing to explain to a customer when you have to run multiple ACH transactions when they purchase a $3200 piece of equipment from you. “What kind of Kitty clown show are you running over there Mr. Mills?” The sad answer I gave him was “The vendor I use has limitations.” I have personally called back to Paysimple on different occasions asking for an increase or review of my account, what they want to see is my books. They're not getting my books. They have no business in my accounting. Pros We only use the ACH Product. We like using the ACH product very much. Setting up recurring in ACH accounts is very easy. Managing, suspending or terminating recurring a ACH accounts is also very easy. Paysimple has a very good and accurate reporting system if you know how to use it. Personally, I don't use it too often, it's was a bit confusing at first, but I was able to find my way around. Then I called support and received some guidance. Cons Paysimple added an online "store" / tool / program/ app. I did not request it, yet I'm forced to pay $49 (ish) monthly for this. We get my ACH bill early in the month and latter in the month we get billed again for this online store product. Mind, you, the store product is actually pretty nice. I'm being emotional and feel as if this was slid under the front door when I was not looking. Reason for choosing PaySimple Paysimple's people are very friendly and easy to work with. We chose Paysimple due to their online interface and reporting capabilities. The user interface is very nice looking. More importantly, it's accurate. The reporting tool is also phenomenal. Over the years Paysimple has invested in themselves and their online software interface. I need the flexibility to run the business without hassle or undo encumbrance. We understand the risk factors involved with having an ACH account, in reality you have somebody's checkbook in your own hand. A high degree of honor, ethics and responsibility are very important. I do like Paysimple. I like the interface; I just don't like the limitations they put on us. I want to stress, all of the people I've talked or worked with over the years at Paysimple are very friendly and polite. Review Source MC Marc C. Owner Consumer Electronics Used the software for: 1-2 years ### "As the name suggests, it's just Simple." September 3, 2021 5.0 The product is easy to use, customizable and the customer service is there when I need them. Pros All businesses need an easy way to bill their customers. My business requires it monthly for every customer to generate the recurring revenue that my company depends on. PaySimple offers an easy way to do this and I can rest easy knowing that on the 3rd day of the month, the funds hit my bank account. Cons I would like a way to place monthly recurring billing on invoices with multiple products sold to an individual account. Reason for choosing PaySimple I know someone at the company and wanted to support them. Review Source KF Krista F. Owner Construction Used the software for: 1-2 years ### "Love Pay Simple" September 13, 2021 5.0 Working with pay simple has been easy, and enjoyable. Every time I have a question it’s a quick phone call or email to the support desk and I get a response right away. Pros Not having an additional piece of equipment to carry around and ensure it’s charged has helped our business incredibly. Being able to process payments on the spot with the customer in their home is huge. Cons I’m not sure I have any cons on The software. Review Source CP Cody P. Account & Systems Manager Computer Software Used the software for: 6-12 months ### "Good product but always room to improve." September 7, 2021 4.0 We had some initial issues with the product and support, however, I think we have worked most of the issues out. Overall positive experience. Pros The simple and efficient portal and checkout options. The invoice builder is a little difficult to navigate, but overall it’s fairly easy to process the invoices/payments needed. Cons The support portal isn’t the best and the UX could be improved. We also had some initial issues with the support team pushing back on a banking issue. While this was not a great first impression, we have had an overall positive experience. I also am not a fan of the extensive information needed to raise the daily and monthly processing limits. Not sure if this is regulation, however, it seems excessive. Reason for choosing PaySimple It was the overall most cost-effective and had the options that were important to us. Review Source EM Emily M. controller Computer Software Used the software for: 2+ years ### "Overall Great Product" September 17, 2021 4.0 Customer service is very friendly and helpful, but sometimes the things I need to change are complicated/confusing and time consuming requiring multiple forms not able to complete online (change of address, limit increase requests etc). Other similar things that are convoluted--In a current situation with a customer who made a chargeback due to not recognizing our business name, and he is confused by steps required to get us non-restricted, and it's been a huge time suck for all parties, and no sign of ending. Pros Reliable, consistent and easy to use product --lots of options for customizing for your needs. Cons I did not like how it integrated with Quickbooks Online, and gave up on that after a few weeks--it was faster and more accurate for me to do on my own (trouble matching customers etc). Review Source TW Tom W. Finance Manager Legal Services Used the software for: 2+ years ### "Pros" September 8, 2021 5.0 I have only been with Harris Federal for about 6 weeks. Overall, my experience with PaySimple has been great. Pros It is easy to use and customize. Also \[SENSITIVE CONTENT\] is great. He has been really helpful in helping me learn the program and utilize it more fully. Cons There was an issue this past week with billing schedules not running as they should have. This disrupted payment plans that need to stay on schedule Review Source ML Michael L. CEO & President Computer Networking Used the software for: 2+ years ### "PaySimple review " September 3, 2021 4.0 I’ve used this service for many years. Requested better reports and reporting for all of them. It’s never been done. I have to use quickbooks in tandem as a result. Pros It’s easy to use. Repeating payments are easy to setup and process. Cons It has terrible reporting. The dashboard isn’t configurable and would be great for reports, but there is no way to edit it. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing PaySimple Quick deployment Review Source LW Libby W. Billing Admin Marketing and Advertising Used the software for: 2+ years ### "Very useful software" September 13, 2021 4.0 If i have any problems or issues customer service is always available and quick to answer. Pros Easy to set up and get clients going. Clients can also log into their account which i like. Cons Could have a more modern look, i feel like its a little outdated. Wish I could issue partial cc refunds. Alternatives considered [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Reason for choosing PaySimple Better pricing Review Source GS Gale S. Owner Design Used the software for: 2+ years ### "Crap Reseller of World Pay" September 15, 2021 1.0 Poor- check the email trail in tech support. Pros nothing- 0% Poor- check the email trail in tech support. Poor- check the email trail in tech support. Poor- check the email trail in tech support. Cons As a company, we were double billed and had to pay World Pay direct. Tech support was never correct with their trouble shooting and every time tech support said the account was active or working, IT WAS NOT. Tech1 had many clients denied billing and this was a total embarrassment resulting in loss of revenue. Reason for choosing PaySimple Poor- check the email trail in tech support. Review Source SB Sameen B. President Accounting Used the software for: 2+ years ### "Recurring Bill" September 9, 2021 5.0 My overall experience is great so far. Hopefully it remains same. Pros That we can debit our client fee anywhere without disturbing them and we are getting monthly payment on time. Cons When i complaint about bad list, it never resolve and i even do not know how my client ended up in bad list. We save account numbers then whenever we need them we can not get it from paysimple. Review Source RN Roxanne N. billing coordinator Construction Used the software for: 2+ years ### "Best decision for AR" September 3, 2021 5.0 My overall experience has been great. PaySimple has been one of the best decisions for our AR department. I have seen a positive response from our customers. Especially now after the pandemic, this is a great source to have since technology is key and a more simple way to collect. Pros It is very easy to navigate for me and our customers. Cons There is one feature I would like. Currently there are two different companies that I work for and I would like the option to be able to switch over to each companies portal without having to login each time. Review Source AG Alise G. Accountant Accounting Used the software for: 2+ years ### "PaySimple Review" September 8, 2021 5.0 Easy to use. Pros The product is easy to use and it is cost effective. Cons There is nothing so far that I do not like about this product. Reason for choosing PaySimple Ease of use and cost Review Source AS Amanda S. Office Manager Construction Used the software for: 1-2 years ### "Great Product" September 3, 2021 4.0 In general it is a good experience- we use it on a regular basis for all online payments. Pros Its an easy link for the customers to use- Cons It is impossible to find/build the reports that I need for end of the month accounting. I have to copy and paste and edit a word document in order to get the information I need. There are times we need more support from someone. Reason for choosing PaySimple Decided to try a new product Review Source EB Eric B. Owner Music Used the software for: 2+ years ### "Great product. Awesome price. Wish reports were more customizable" September 3, 2021 5.0 Pros Integration from my previous payment processor was easy, plus they easily beat the price. Cons Wish the reports feature was more broad and customizable. In addition, more functionality with customer database would be awesome. Ideally, partnering a broader reports feature with expanding database functionality would make PaySimple exponentially better. Review Source Similar Products Featured