# Fluxx Grantmaker Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Fluxx Grantmaker the right Grant Management solution for you? Explore 94 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146625/Fluxx-Software-for-Grantmakers/reviews --- Fluxx Grantmaker 4.3 (94) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Fluxx Grantmaker Ease of use 3.9 Customer Service 4.0 ## Pros and Cons in Reviews Dona Elizabeth Naholowaa M Grant ManagerPhilanthropy, 2 - 10 employeesUsed the software for: More than 2 years. “Most recently Fluxx support helped me build a locked dashboard that allowed us to spin-off our Youth Leadership Grant Program to a consultant in our community where we can supervise it while the consultant engages with the elementary through high school aged students who apply and do community service to earn funds for Project Grad events and neighbor island field trips. “ October 30, 2025 JP Jessalyn P Sr. Grants ManagerPhilanthropy, 11 - 50 employeesUsed the software for: 1-2 years. “That disorganization comes through in the ad hoc reporting tool as well, where finding the correct fields to add to a report is incredibly difficult, even with a search function.“ April 22, 2025 OJ Olivia J Senior Arts and Culture Funding ManagerPublic Policy, 10,001+ employeesUsed the software for: 6-12 months. “It has streamlined our entire process, from application tracking to communications, payments, and verification, everything flows more smoothly and efficiently.“ July 17, 2025 JP Jessalyn P Sr. Grants ManagerPhilanthropy, 11 - 50 employeesUsed the software for: 1-2 years. “There doesn't seem to be a single written resource that addresses the system in its entirety, and there's too much detail for every element covered in the "Fluxx University" trainings for admin users to be fully retained forever once the trainings are complete.“ April 22, 2025 Dona Elizabeth Naholowaa M Grant ManagerPhilanthropy, 2 - 10 employeesUsed the software for: More than 2 years. “My overall experience has been a good one from the moment I started using Fluxx to meeting \[sensitive content hidden\] at PEAK and networking with the support team at FluxxCon, as well as connecting with other Fluxx users. “ October 30, 2025 TD Tara D Program ManagerHospitality, 501 - 1,000 employeesUsed the software for: 1-2 years. “Making changes to the site or a grant application sometimes involves liquid code and can be cumbersome and lead to errors.“ April 25, 2025 JD Jessica D Manager, Grants AdministrationHigher Education, 11 - 50 employeesUsed the software for: 1-2 years. “You can tailor it to align with your grantmaking processes and procedures, which can significantly streamline your organization's grant operations.“ April 4, 2025 OJ Olivia J Senior Arts and Culture Funding ManagerPublic Policy, 10,001+ employeesUsed the software for: 6-12 months. “I joined my team mid-implementation, and due to tight deadlines, I didn’t have the chance to fully step back and learn the system from the ground up.“ July 17, 2025 ## Showing most helpful reviews Showing 1-25 of 94 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Stephen B. Foundation Manager Philanthropy Used the software for: 2+ years ### "Super Flexible Grantmaking System" May 5, 2022 4.0 We have been able to streamline our operations considerably with Fluxx, so that our standard workflow can be operated by one person, and the quality of the generated reports taken to our Board is exceptional. The flexibility is so great that it can be a challenge to know when to stop refining processes! Having got to this stage, however, it means we can concentrate more on higher-level concerns like outcome reporting, equity issues, and community engagement. Pros The positive experience started from the beginning: the onboarding process. The onboarding team helped guide us through organising all the exported data from our old system and mapping it into the new structure. I learned that there is no "default" setup - everything was set up from scratch to match our desired workflow and existing data. As we have grown and needed to make changes to our grants programmes, we have customised Fluxx more and more to our particular needs. The majority of this we have been able to do ourselves or with the help of the active and helpful Fluxx community from around the world. There is a huge amount of knowledge and goodwill on the Fluxx community forum, there are local user groups, and an annual Fluxxcon conference. The Fluxx community is well supported by the company (dedicated member of staff) and by far the quickest way to get help when needed. Fluxx's Advanced Services team are available to take on bigger customisation projects, but we have not needed to use them (yet). Another stand-out for me about the product is that you can modify the system using (limited) lower-level coding in a reporting language called Liquid HTML, and its underlying language Ruby. This opens up possibilities for incredible customisation of reporting, workflow, external data access, and processing. Cons From the beginning I realised "there is no manual". Yes, there is documentation within the help-desk system and this is growing over time, but it tends to be task-based rather than actually describing the interface and what everything does. Support is sketchy at times. There is often better information and help from the rest of the global community than from the Helpdesk; over time, too many of my bug reports have gotten stuck at "With Engineering" and not resolved. Offsetting the support issues is the way that Fluxx provides levels of certification for users and admins, though online courses. These appear to be valuable conduits for product knowledge and good practice. Recently, Fluxx has locked down some of the things that we used to be allowed to do with Ruby programming within the system. Thankfully, they listened to users' voices and have allowed some more flexibility than they were planning, but the net effect has been that it takes some more time and effort to learn the programming environment and to implement features using it. The cost is quite considerable, about 1.5% of our granting budget. This could be prohibitive for grant-makers smaller than we are. We feel we get good value for this. Review Source Response from Fluxx May 19, 2022 Dear Stephen, thank you for your feedback and for being a valued member of the Fluxx community. We are hearing your concerns and are thriving to constantly improve our processes to get you the support you need. JS Jovoni S. Director of Compliance Non-Profit Organization Management Used the software for: Less than 6 months ### "We've adopted the product and some of the staff!" April 15, 2025 4.0 At onset the pacing of the onboarding process was set well, and the team was very accommodating. The staff building the product frequently answering questions and willing to 'tinker' to service the need of our organization and the uniquities of having our membership agencies as grantees. During the initial testing process, we felt like we could have benefited from more guided instructions (we don't know what we don't know) and perceived that we needed more time during refinement as we had a different perspective/ understanding of how the system worked and needed to make the necessary adjustments. However, our team felt rushed by project management at times to complete the project ahead of schedule - but during meetings expectations/priorities were clearly discussed and interim meetings were held (in-between standing meetings) to ensure the quality of the product. Pros The customization of platform is a highlight and the willingness of the team to provide a product that best fit our needs. There was a team effort to onboard our staff. Each person was knowledgeable about their particular area and was incredibly helpful. Cons There are some quirks about the platform like, when printing a pdf the text in the blue box is black and difficult to read and the font color for a signal message is very light on the grantee dashboard side. Switched from [AmpliFund](https://www.capterra.com/p/122370/AmpliFund/) Ease of use and Granttelligence which gives our agency the ability to report to us and we now have a repository of impact/data. Review Source LW Leah W. Chief Operations Officer Non-Profit Organization Management Used the software for: 6-12 months ### "Advocacy Funder Review" May 4, 2022 3.0 My team is liking Fluxx overall so far. As the person overseeing its setup, we are still rolling out the system and the jury is still out on if purchasing the system will be worth it or not. Pros Fluxx is highly configurable. You can set it up in so many ways. Cons I purchased this software needing a budget management system. After months of research and testing (and being told by the marketing team), I believed it would meet our needs. Now that we are in the system, I see that the budget management aspect of the system is not configurable (although everything else in Fluxx is) and is badly built. I wouldn't recommend this product for anyone looking for budget management until they make some fixes. Reason for choosing Fluxx Grantmaker We chose Fluxx because of how configurable it is and because we believed it would meet our budget management needs. Review Source Response from Fluxx May 19, 2022 Dear Leah, thank you for your feedback and for being a valued member of the Fluxx community. Fluxx is the most powerful and configurable system out there if you are looking for a GMS. We integrate with other systems so your tech stack covers all your operational needs. please contact your customer success team to find a path to address your concerns. TD Tara D. Program Manager Hospitality Used the software for: 1-2 years ### "Overall a great platform" April 25, 2025 5.0 Pros Fluxx is extremely adaptable to our program's unique needs. Our grantees and grant reviewers have both shared that they find the platform to be extremely intuitive and user friendly. Fluxx's implementation team takes the time to learn each organization's program, and doesn't stop until it's right. Cons For the administrator, Fluxx has a steeper learning curve. Making changes to the site or a grant application sometimes involves liquid code and can be cumbersome and lead to errors. Alternatives considered [SmartSimple Cloud](https://www.capterra.com/p/166429/SmartSimple-Cloud/)[Submittable](https://www.capterra.com/p/158382/Submittable/) Reason for choosing Fluxx Grantmaker Fluxx had a very simple user interface; very customize-able Review Source MG Michelle G. President and CEO Non-Profit Organization Management Used the software for: Less than 6 months ### "Fluxx Review " February 5, 2024 4.0 It has had its challenging moments but overall, the experience was good. Pros So far it is moving our old-school system of paper to an online system. It is allowing us to expand and reach more people and keep all the grantmaking information in one location. Cons The system itself has nice features and is fairly intuitive. I do think some features can be improved. The system itself is good, but I think that the sales team and the implementation team need to have better communications on what is possible in the system and exactly what it looks like to relay to potential customers. I think that even having implementation experts on sales phone calls with serious, potential customers is necessary. Sales gave me high expectations on what was capable in the system for the splitting of our foundation and scholarship programs, which are from completely separate entities. However, reality was different and it was frustrating for me and my team, but im sure also frustrating and challenging for those helping implement our product. Plus, sales didn't seem to realize the scope of our needs or ask the right questions initially. The implementation specialists realized the scope of our needs fairly quickly, and realized how different some needs were compared to what everyone initially thought, leading to a change order. I know all companies struggle with this to some degree, but it would be my biggest recommendation for company improvement for more satisfied customers. If we had not had the complexity of these two separate entities using the same software, the implementation would have been a total breeze for the foundation. Alternatives considered [Scholarship Lifecycle Manager](https://www.capterra.com/p/160055/Grant-Lifecycle-Manager/)[Grant Lifecycle Manager](https://www.capterra.com/p/122147/Grant-Lifecycle-Manager/)[GivingData](https://www.capterra.com/p/166229/GivingData/) Reason for choosing Fluxx Grantmaker The ability for the foundation and the scholarship programs (two separate business entities) to use the same software and the same features/functionality at the price initially quoted to me was better than the features/functionalities/price from other products. And other products sometimes required each entity to use a separate product, which nearly doubled the cost. Review Source MZ Matt Z. Grants Manager Civic & Social Organization Used the software for: 6-12 months ### "Fluxx" November 27, 2023 5.0 Overall very satisfied and would recommend to other organizations, but I still feel as though I'm just scratching the surface of what the system can do and figuring out things on my own that it would have been nice to be shown. Again, that's not to imply the implementation team didn't show me everything they could in the time we had. \[sensitive content hidden\] was spectacular, but he spent a long time building the system and answering questions and I would appreciate similar access to someone to bounce ideas off of as we iterate. Pros Our implementation lead (\[sensitive content hidden\]) was a joy to work with. He was very responsive and always able to understand our unique needs, working with me to come up with solutions to multiple idiosyncratic things about our process. The system is very user-friendly for grantees, and our employees are so far able to pick up their roles pretty quickly as well. Cons The training videos are utterly atrocious. Overwhelmingly long, boring, and maybe it's me, but they don't seem to help much if I have questions about how to actually do something. I also would appreciate more ongoing check-ins and support; I felt like I went from weekly meetings during implementation (which were super helpful but in no way could have really covered all possible scenarios) to no guidance at all and it's been a little overwhelming. The community and knowledge base are helpful resources, but sometimes a little too hard to narrow down. Sometimes when I open support tickets, it's obvious from the response that my initial message wasn't read thoroughly. Alternatives considered [Submittable](https://www.capterra.com/p/158382/Submittable/)[GivingData](https://www.capterra.com/p/166229/GivingData/) Reason for choosing Fluxx Grantmaker GivingData was the only one that came close to Fluxx in terms of our interest, and Fluxx had an edge in customizability and data aggregation. Review Source Response from Fluxx December 6, 2023 Thank you for your valuable feedback. Fluxx has been heavily investing in and expanding our training team to release more comprehensive and engaging processes, resources, and best practices in the coming year. Feel free to reach out to our Customer Success team to learn more about what we are working on, and for any ongoing questions or assistance you may need. We have a whole team of CSMs who are dedicated to ensuring your long term success with Fluxx. MB Marilyn B. Senior Grants Manager Philanthropy Used the software for: 2+ years ### "Excellent Choice!" November 4, 2023 4.0 My overall experience with Fluxx Grantmaker is a positive one. I love the Fluxx Community and the opportunities to network and learn. I like that they are open to users contributing to product ideas and having a say in future product development. As the grants manager, I am currently looking at ways to optimize our Fluxx instance. We recently received a 'site scan' through our customer success team and the chief development officer. We received a performance audit of our instance, a general facelift of our user interface, and received recommendations for improvements. It is opportunities such as this, to collaborate with Fluxx, that I appreciate. Pros The most exciting thing about Fluxx is the user interface. I've been using this system for about seven years and still get excited every time I log in. Fluxx is easy to use, customizable, mostly configurable, and has tons of features and available integrations to tap into. Cons I do not like the ad-hoc report feature. I wish there was a simpler way to identify and add fields to reports; 'hunting and pecking' for the fields you need is a time waster. I also don't like that product update releases sometimes 'break' something that was working before the release and then have to wait for customer support to fix it. Reason for choosing Fluxx Grantmaker Fluxx was customizable, which was important to us because of the limitations of our grantmaking and our processes. It also had a user-friendly interface. Switched from [Blackbaud Grantmaking](https://www.capterra.com/p/242266/Blackbaud-Grantmaking/) GIFTS no longer met our needs and our customer support tickets with unresolved issues kept getting lost in the 'R & D' department. Review Source MB Maheva B. Programme coordinator Renewables & Environment Used the software for: 2+ years ### "Good grnt management tool but steep learning curve" May 5, 2022 4.0 Mostly positive. There is a great community that provide a lot of support and help in getting to learn the product. The product itself is very flexible and offer a lot of possibilities to custom it so that it fits our needs. However, it requires some time and energy to learn how to administrate it properly, especially when you are a small team (like ours) Pros This product is very flexible and offer a lot of opportunities to custome it if you have the skills and time for it Cons There is a steep learning curve. In addition, it is sometime necessary to re-adjust some settings after an product update release, which might be frustrating Reason for choosing Fluxx Grantmaker Description of various features, flexibility to custom the product, opportuniyt to have a coprehenisve grant management system Review Source Response from Fluxx May 19, 2022 Dear Maheva, thank you for your feedback and for being a valued member of the Fluxx community. We are hearing your concerns and are thriving to constantly improve our processes to get you the support you need. If you have any issue, please contact your customer success manager to find a path to resolution. MH Marci H. Director of Operations Non-Profit Organization Management Used the software for: 2+ years ### "Flexible Grants Management" April 29, 2022 4.0 Pros What I like most about Fluxx is that changes to the live process or forms can be made on-the-fly. This is very helpful for us as a new foundation still iterating on really everything to do with our grantmaking cycle. Another thing I like is that the company really does listen to its user community, incorporating our ideas into their updates. Cons What I like least aboutFluxx is that it's capability is deep, but there isn't a good way to tap into all that is available. When we set up the system, the implementation folks map the Fluxx system to your current process without really sharing what is available/possible. So now that we are changing our processes, there could be features that we could use but we don't even know what is available. Also, there is a lot that can be done with liquid code, but if you aren't fluent in liquid, there really aren't any resources to help except for other users who are busy with their own jobs. Alternatives considered [Submittable](https://www.capterra.com/p/158382/Submittable/)[eCivis](https://www.capterra.com/p/122493/Grants-Network/)[Grant Lifecycle Manager](https://www.capterra.com/p/122147/Grant-Lifecycle-Manager/)[akoyaGO](https://www.capterra.com/p/92666/Pearl-Akoya-net/) Reason for choosing Fluxx Grantmaker We selected Fluxx Grantmaker over the alternative products because of the promised integration with our accounting system. And, because we were a brand new foundation, we needed a system that was flexible because we knew our processes would change over the short-term. Review Source Response from Fluxx May 19, 2022 Dear Marci, thank you for your feedback and for being a valued member of the Fluxx community. Fluxx is a powerful tool that can grow with you, wherever that growth takes you. Your customer support team is here to guide you through the changes you should make to your system to best support your latest needs. Please contact them for help! KC Kimberleigh C. Director of Grants Administration & Program Officer Philanthropy Used the software for: 2+ years ### "Incredible tools and functionality, lots of set up!" April 29, 2022 4.0 Pros Fluxx is incredibly customizable. We were able to build and implement grant processes that reflect our values and the desired relationship we want to create with grantees and applicants, rather than needing to create workarounds based on an out-of-the-box or one-size-fits-all system. The connected data structure mirrors the relationship-oriented way we work and makes it very easy for members of our staff to move through the network of grantees and applications. Complex reporting tools are available and there are many features and integrations to experiment with and refine our processes so it can improve from year to year. Additionally, there is a strong Fluxx community to rely on with questions about those features or ways of maximizing the impact of Fluxx. Cons Shifting from an out-of-the-box GMS to Fluxx meant that we weren't prepared for the amount of work it would be to set up, build, and maintain Fluxx. Some back end tools like document and email templates require strong knowledge of liquid code. Staff members who are not fluent in Fluxx can't design their own reports, for example, because of how complex reporting in Fluxx is (the knowledge of backend field names is required, as well as understanding the relationships between models). Operating Fluxx, though it results in strong report, a flexible workflow, and lots of customization, is a heavier lift for the grants team and required new staff hires with past Fluxx experience. Additionally, the support team, though thoughtful and helpful in the moments when something goes wrong, is not available to brainstorm solutions, just solve problems. It would be helpful to be able to consult with someone inside of Fluxx when we have questions about new features or tools that could benefit us, rather than needing to seek that out from the community or pay for an additional contract. Alternatives considered [SmartSimple Cloud](https://www.capterra.com/p/166429/SmartSimple-Cloud/)[GivingData](https://www.capterra.com/p/166229/GivingData/) Switched from [Grant Lifecycle Manager](https://www.capterra.com/p/122147/Grant-Lifecycle-Manager/) We were seeking a system with greater customization and stronger reporting tools so that we could move away from working in shadow spreadsheets and towards a unified system for all grants data. Review Source Response from Fluxx May 19, 2022 Dear Kimberleigh, thank you for your feedback and for being a valued member of the Fluxx community. Please note that your customer success team is here to help you get all the value from your Fluxx GMS. They will guide you through steps you can take to adjust your configuration to your current needs that will change regularly. It actually one of the benefits of Fluxx: your system can grow with you, wherever that growth takes you. JD Jessica D. Manager, Grants Administration Higher Education Used the software for: 1-2 years ### "Fluxx Grantmaker Review" April 4, 2025 5.0 I've been using the system for about 1.5 years now, and what I appreciate most is how configurable and customizable the forms are. You can tailor it to align with your grantmaking processes and procedures, which can significantly streamline your organization's grant operations. Pros The system's flexibility and the ability to configure and customize it to meet the specific needs of your organization is remarkable. Cons If you're new to Fluxx Grantmaker, you'll need to invest some time and effort into learning how to administer it effectively. This can be particularly challenging if your grants management team is small, but this is a common experience with all systems. Working with an Implementation Specialist, if possible, can be extremely beneficial. Review Source MW Mark W. Knowledge Management & Technology Officer Non-Profit Organization Management Used the software for: 6-12 months ### "Fluxx for Medium-Sized Foundations is a No Brainer Decision " July 15, 2016 5.0 We have been using Fluxx live for the past ten months. Five of those months we used it internally and launched it to our grantees in March of this year. Quite simply it has been a game changer for our foundation. Our program officers have better insight into their work. It becomes an interactive tool that informs meetings in real time. It allows us to analyze our work in new ways. And, because it is so customizable, we are constantly finding new ways to bring all kinds of workflow and business processes into the Fluxx system. Our goal is to make it the central place for all of our daily activities, internal and external. As my tiltle says, being a medium-sized foundation, this purchase is a no brainer. Fluxx counts most of the country's largest foundations as its clients. How the platform works is that all improvements go to all clients. That means as the big boys like Kresge build in PRI capabilities, the rest of us get these improvements at no cost. This is a much different development and sales model than most foundations are used to with previous options like Microedge and FIMS where you got nickled and dimed for every part you wanted to add. And our grantees love it too. Admittedly, we are a bit late to the party with online grantmaking, but our grantees have made numerous comments to us about how user friendly the interface and grants process is with Fluxx vs. the other platforms they use with other grantmakers. When we first looked at changing to Fluxx I went to the TAG (Technology Affinity Group) conference to meet real users and talk about their experiences. Two were actually going live at the conference. At this time, all of those users could be considered early adopters. As anyone who adopts tech products early knows, that means lots of pain points. So after three days meeting and talking with these folks and hearing the good and bad (and being early adopters there was a lot of bad), I asked them all the same question. If they were starting today and could choose any platform, would they still choose Fluxx. Without a pause every single one of them said without question they would still choose Fluxx. And now as a customer I agree. Nothing is ever perfect, but there is a reason foundations are switching to this platform at an amazingly fast rate. It is best in class next generation software made by grantmakers for grantmakers. It works so well because they truly understand how we work. Pros 1\. The Fluxx community (truly the best and most supportive group of users I've ever experienced from a software platform) 2. anytime/anywhere/any device access (with great iOS and soon Android app) 3. regular updates and upgrades included in monthly fees that add features you actually want and need 4. good customer support with people that get to know you and your software instance 5. great conference every year 6. ample learning opportunities provided by the vendor at no additional cost (except for conference) 7. company leadership that comes from our sector and understands our needs 8. upgrades and updates add features and functionality that customers request 9. easy to use for end users (both grantees and staff) 10. admin panel is complex with lots of depth and features but is manageable once you are trained in how powerful it is and what it can do. Cons 1\. Would like to see the development of integration into a board book platform or an integrated board book feature. No one has done this, it would be revolutionary. 2. So many new and useful features, sometimes it is hard to keep up. 3. Not much else, we are very pleased with this change Review Source CM Cynthia M. Grants Manager Philanthropy Used the software for: 2+ years ### "Works but definitely areas for improvement" April 27, 2022 4.0 At our Foundation's basic level, the system enables us to do what we need to do -- store grant data and enact a workflow to award grants and approve payments. Pros As an end user, it's easy to make way through the system and see/do what you need to do. Cons Reporting is tedious, hard to get the data (or even find the data -- backend name and knowing all the right parameters) that you want. Having so much of the information available it s challenge bc it's overwhelming. Data manipulation/filtering is not easy. A novice user can't easily create a report, so there's a dependency on others to do it for them. Also feel like I need to really learn liquid language to make effective administrative changes. Would be nice to have more end user friendly ways for administrative maintenance. Reason for choosing Fluxx Grantmaker At the time it was the best fit for where we were as a staff Review Source Response from Fluxx May 4, 2022 Hi Cynthia, Thank you for your review! We are so grateful that you trust Fluxx and are part of the Fluxx community. Please note that we are going through an overhaul of the reporting and analytics capabilities this year, I am sure they will meet and even exceed your expectations! As far as using code, virtually any change is doable without it. Please turn to the customer success team or the Fluxx community to get help on how to make administrative changes! JG Jonathan G. Director of Learning & Grant Operations Philanthropy Used the software for: 2+ years ### "Review of Fluxx" May 13, 2022 4.0 Fluxx has been very helpful in keeping the grantmaking process flowing, and has been particularly useful during this time when we have been working remotely. Pros Fluxx is highly customizable, and has the ability to connect to third party platforms through api's. The native workflow in Fluxx helps the grantmaking process move through the grant cycle, keeping people informed and ultimately supporting decision-making and money into the hands of nonprofits in a timely manner. Cons Reporting could be improved; it's overly complicated to set up reports. Customer service could also be more responsive -- there are times when a ticket is submitted and follow-up is less than timely. Reason for choosing Fluxx Grantmaker We demo'ed both of these products for our staff, and the concensus was that people felt that Fluxx was the right choice for us. Review Source Response from Fluxx May 19, 2022 Dear Jonathan, thank you for your feedback and for being a valued member of the Fluxx community. We are hearing your concerns and are thriving to constantly improve our processes to get you the support you need. We continuously release new features and capabilities, please stay tuned for updates on reporting and analytics coming soon! If you have any issue, please contact your customer success manager to find a path to resolution. KA Kelilah A. Fluxx Database Coordinator Philanthropy Used the software for: 2+ years ### "Good product, but beware the runaround" May 4, 2022 2.0 Pros Relatively easy for applicants, grantees and internal staff to learn. It has tremendously our process of creating allocation letters. Good filtering ability and good searching ability. Cons I had few complaints as staff user, but now that I am on the team that deals with Fluxx my largest complaints are with customer service and customer support. We've had support tickets open for two years and counting. We are optimistic that the support process will change but for now it seems that there is a language barrier with the reviews, along with the issue of the time it takes for resolution. We'll put in a ticket with explicit technical details and they will ask for the same technical details we covered in our original ticket. We've tried to improve our wording on these tickets but this exchange always happens. This would not be an issue if this meant swift resolution to our tickets, but we're frustrated since this slows down an already glacial process. Fluxx has planned new features but they rarely meet the expected timeline, and now it seems they will not give anyone an explicit expectation of when new features will be implemented. The Fluxx team loves the phrase "It's on the roadmap" as an example of their adoption of corporate vague-ness. We're crossing our fingers the customer support improves. Size does not seem to improve the customer support experience, in face, we are one of the larger clients in Fluxx. Review Source Response from Fluxx May 19, 2022 Dear Kelilah, thank you for your feedback and for being a valued member of the Fluxx community. We are hearing your concerns and are thriving to constantly improve our processes to get you the support you need. Please contact your customer success manager to find a path to meet your needs. VR Verified Reviewer Senior Data Analyst International Trade and Development Used the software for: 2+ years ### "All-in-one grantmaking solution" May 9, 2022 4.0 Pros Before Fluxx we had a different system for each program application, it was very inefficient and difficult to manage. Fluxx has given us means to streamline and improve our application intake process. The software is highly customizable and we have been able to optimize application intake, reviews, and internal and external reporting. Cons I think the registration process could be improved, there isn't an effective way to match existing organizations so each registration request is currently processed manually. It's time consuming but only way to keep our Organization data clean. Review Source Response from Fluxx May 19, 2022 Dear Fluxx user, thank you for your feedback and for being a valued member of the Fluxx community. We are hearing your concerns and are thriving to constantly improve our processes and product to get you the support and capabilities you need. If you have any issue, please contact your customer success manager to find a path to resolution. JM Jordon M. Program Specialist Government Administration Used the software for: 2+ years ### "Review" April 29, 2022 4.0 Overall, the experience with FLUXX has been beneficial and is the core of our program and we have built out the platform to serve our team and users. Pros The features that are most impactful are the ad hoc report function, the centralization of all of our awards, grants and scholarships. We have built out our FLUXX platform extensively. We have made very good use of our FLUXX platform as each year, we are developing and expanding a new feature within FLUXX. Cons The additional cost for any add-in features. There isn't an effective and efficient translation option for non-native English speakers/non-English speakers. There isn't an option for visually impaired users. The platform should be better suitable for tablets and phones also. Overall, accessibility is key for us since are an international focus organization. Reason for choosing Fluxx Grantmaker N/A - I was not at USIP at the time. Review Source Response from Fluxx May 19, 2022 Dear Jordon, thank you for your feedback and for being a valued member of the Fluxx community. Your system is constantly improving and we are adding new functionalities all the time. In particular, our recent Multi Language Support capability now allows you to offer your grantees a digital experience in their native language. Please contact your customer success team to know more! PT Patrick T. Grants Manager Non-Profit Organization Management Used the software for: 2+ years ### "Very customizable product" April 29, 2022 4.0 I've been using it for a long time and in general my team likes it and the grantees can navigate it. Pros I love the customization - it is easy to make changes to forms and processes. It is also fairly intuitive for non-tech staff and grantees to use. Cons You do need someone on staff that is familiar with the product to be able to really utilize it, especially when it comes to reporting. The easy customization means you can create a frankenstein's monster if you aren't thoughtful about changes. Some features, like the reviewer portal, feel undersupported. Review Source Response from Fluxx May 19, 2022 Dear Patrick, thank you for your feedback and for being a valued member of the Fluxx community. Fluxx is a powerful system that indeed lets you make the configurations that best fit your needs. Our team is happy to look at your system and recommend best practices that other users are using. Please contact your customer success manager at any time. LP Lily P. Director of Grants Management Philanthropy Used the software for: 2+ years ### "Amazing product led by amazing people" August 8, 2023 5.0 Wonderful. I have known the folks at Fluxx for about a decade. They are a pleasure to work with and care about the success of their clients. Pros The user experience is excellent. Fluxx is a clean, workflow oriented tool with many functions and capabilities. Cons It is capable of doing many things which makes it hard to know what functions are best to release to internal and external stakeholders. Review Source MB Mat B. Grants Manager Philanthropy Used the software for: 2+ years ### "Fluxx grantmaker" May 5, 2022 4.0 Pros Great card system. Can follow grants through the process. Great visibility of grants for grantees. Cons Not very intuitive system. Some grantees struggle with it esp having to push submit and save all the time. Quite complicated to make changes in the system. Sometimes poor system support - takes time for solutions. Reason for choosing Fluxx Grantmaker More functionality Review Source Response from Fluxx May 19, 2022 Dear Mat, thank you for your feedback and for being a valued member of the Fluxx community. We are hearing your concerns and are thriving to constantly improve our processes to get you the support you need. Also, please contact your customer success team to get assistance making changes to your system. Fluxx was built to empower users to make adjustments as their needs evolve, we can halp! KS Karen S. Director of Grants Administration Non-Profit Organization Management Used the software for: 1-2 years ### "From CyberGrants to Fluxx" July 26, 2016 5.0 Our foundation migrated our grant data to Fluxx last year. It was a really good decision for us since Fluxx provides real time data and we were forced to clean up those projects that needed it. Pros I love the fact that Fluxx always works... we did have a bug this year but other than that, most of our employees really enjoy using it. It has been very beneficial to us in having the Project Leads take responsibility for their projects. Cons Moving to Fluxx from our last grants management system was quite an ordeal. The migration did not go well and we spent a long time cleaning up data and ensuring all the documents were in the system correctly. Review Source Response from Fluxx August 3, 2016 Hi Karen, Thank you so much for taking the time to review Fluxx, we really appreciate your candid feedback. You will be happy to know that since your implementation in 2014 we have completely revamped updated our implementation process. This includes building custom tools to simplify the data migration process. We also now start the data preparation and migration prior to starting the configuration of the site, so that clients can set up their Fluxx instance with their actual data in the system, which helps improve the process. Further, we have increased project management services and greatly expanded of our team. As a result, we have significantly decreased our implementation timelines and streamlined the entire process, not to mention the data migrations are much smoother. We are always improving our processes based on feedback we receive from clients. Again, thank you for your time and review. Best, Pej Azarm, VP of Client Services AJ Adriana J. Grants Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Streamlines Operations and Supports Bigger-Picture Organizational Goals" August 26, 2016 5.0 Fluxx has streamlined our work while supporting our goals of increased learning and collaboration. We selected the system for its workflow- and cloud-based platform, flexibility, third-party integration, and community-focused business model. Thanks to workflows and intuitive searches/design, everyone on staff (not just grants management) works in the system on a regular basis, which has helped "democratize" our grantmaking data and add transparency to our processes. Pros \-accessible from anywhere (there's a mobile app); real-time updates -robust grantee portal; grantees can submit edits on their proposals/reports as many times as needed -non-grants (such as PRIs, contracts, and projects) can also be incorporated into the system, so that everything is in one place -workflows, forms, and templates are SUPER easy to customize and tweak -with third-party integration we can connect the system to any other datasets or platforms for other needs Cons Some of the more transactional elements of Fluxx are less intuitive (such as understanding the names of fields, or setting up funding sources). This could just be a training issue, but the company is still a start-up so their training materials/opportunities are somewhat limited. (That said, there is a Fluxx Community portal where users exchange tips and best practices, so a lot of materials can be found there from other users). Review Source BV Blanch V. Grants Manager Philanthropy Used the software for: 2+ years ### "Top rate Grants management system. " May 13, 2022 5.0 Pros The ease of use and functionality, ability to collaborate with my colleagues on grantmaking. Cons I don't love the card layout, I would prefer a more customized interface. Reason for choosing Fluxx Grantmaker n/a Review Source Response from Fluxx May 19, 2022 Dear Blanch, thank you for your feedback and for being a valued member of the Fluxx community. Thank you also for participating in our recent webinar and sharing your experience utilizing Fluxx to manage your grants. MI Molly I. Manager, Program Operations Philanthropy Used the software for: 6-12 months ### "Overall good tool but difficult/time consuming to get started" April 29, 2022 4.0 Our implementation team was very inexperienced and under supported. It took a lot for Fluxx to address the issue which added months to our initial timeline for roll out. In the end the tool is working well for us but took significantly more time then we anticipated when we initiated the process. Pros Overall Fluxx does what we need it to do and can be customized SO much for our various situations which is great! Cons I was there was more ease of collaboration, co editing documents for example would be huge. Review Source Response from Fluxx May 9, 2022 Dear Molly, thank you for trusting Fluxx for your grantmaking. Please note that your feedback has been taken seriously and we have revamped our onboarding process to make it quick and easy. BH Ben H. Finance Business Partner Non-Profit Organization Management Used the software for: 6-12 months ### "A very powerful data management software system that continues to improve" July 18, 2016 4.0 Fluxx forms the central part of our day to day data and grant management process. After initially requesting a much more complicated process flow we shifted to a streamline version shortly after launch. The system is clear, user friendly and easy to manage. Functionality and ease of use continue to improve as new features are added. Pros The customisability of the product allows it to be easily setup to meet the individual needs of foundations depending on their internal processes. Fluxx responds to the needs of its users and new features that aid reporting. Being able to share pre-setup dashboards, makes it easy for programme staff to see and manage their grants while management know that everyone is seeing information in the same format aiding comparability. Cons The customisable nature means there is a temptation to over complicate; the lesson we learned is make the processes as simple as possible and add features as they are needed rather than trying to make it all things to all people. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.