--- title: "Gryphon ONE Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Gryphon ONE Software - reviews, pricing plans, popular comparisons to other Inside Sales products and more." source_url: "https://www.capterra.com/p/146599/Sales-Intelligence/" page_type: "product" language: "en" --- # Gryphon ONE Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Gryphon ONE ## What is Gryphon ONE? Gryphon ONE is a cloud-based platform that helps businesses manage compliance across all outbound customer communications. It automatically screens calls against do-not-call lists and applies calling rules to reduce legal risk. Gryphon ONE gives sales and contact center teams tools to monitor agent activity, track performance, and coach staff in real time. Managers can view call data, listen to recordings, and identify areas for improvement across their teams. The platform suits midsize to large businesses in industries such as financial services, insurance, healthcare, and real estate, where outbound calling compliance is critical. ## What is Gryphon ONE used for? [Telemarketing](https://www.capterra.com/telemarketing-software/)[Sales Coaching](https://www.capterra.com/sales-coaching-software/)[Compliance](https://www.capterra.com/compliance-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Gryphon ONE?[Manage this product listing](https://www.g2.com/products/gryphon-one/claim_requests/new?auto=true) ## Gryphon ONE Overview Updated September 2026 AI summary Gryphon ONE equips midsize and enterprise organizations with conversation intelligence tools for monitoring, analyzing, and improving sales and contact center interactions. Leveraging AI, it delivers features such as automatic transcription, call recording, sentiment analysis, and sales tracking, while offering options like compliance tracking, real-time data, and integration capabilities. Deployment supports cloud, web, and major device platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Gryphon ONE 4.7 (9) VS. [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price Contact vendor Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (9) Ease Of Use 4.0 (973) Value For Money 4.5 (4) Value For Money 4.2 (796) Customer Service 4.8 (5) Customer Service 4.0 (768) ## Gryphon ONE alternatives [4.4 (18,808)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (6,996)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (506)](https://www.capterra.com/p/214215/HubSpot-SalesHub/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## FAQs about Gryphon ONE Overview ### What company size and specific industries is Gryphon ONE built for? Gryphon ONE is designed for organizations of any size across every industry, with particular relevance for Financial Services, Insurance, Healthcare, and Telecom. It suits companies that need strategic solutions to support accountability and ongoing improvement in regulated and service-focused sectors. Features and Usability ### What are the key features of Gryphon ONE? Gryphon ONE offers call center management, auto-dialer, call recording, call monitoring, call logging, and IVR for inbound and outbound calling. It also includes compliance management, audit trail, speech-to-text analysis, conversation intelligence, CRM integration, real-time analytics, and customizable reports for sales and quality tracking. Integrations ### Which third-party tools and platforms does Gryphon ONE integrate with? Gryphon ONE integrates with over 20 third-party tools and platforms across contact center, CRM, and productivity categories, including 8x8 Contact Center, Aircall, Dialpad, Five9, Genesys, HubSpot CRM, Microsoft 365, Microsoft Teams, and NetSuite. The catalog also lists Adobe Campaign, Oracle Database, and Pega CRM. Getting Started and Support ### What training and onboarding options does Gryphon ONE offer? Gryphon ONE provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation gives written reference material, and videos offer self-paced visual guidance for setup and product use. Getting Started and Support ### What customer support options does Gryphon ONE offer? Gryphon ONE provides email/help desk, phone support, and chat. No reviewer feedback is available here to describe support quality, response times, or common frustrations, so the available channels are the only confirmed support details. ## Features AI summary Based on 483 Inside Sales reviews Capterra data shows that buyers of conversation intelligence software rank the following features as their top priorities: - **Automatic Transcription** (**70%** of reviewers rated this feature as critical) - **Call Recording** (**60%**) - **Natural Language Processing** (**64%**) Gryphon ONE supports **Automatic Transcription** and **Call Recording**, giving teams a way to capture conversations accurately and review calls for coaching, compliance, and follow-up. However, it does not offer **Natural Language Processing**. Instead, it provides other features that Capterra reviewers also rate as important, including **AI/Machine Learning** (**48%**) and **API** (**33%**), helping businesses connect conversation data with other systems and use automation to improve analysis and workflow efficiency. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems AI/Machine Learning Software program that continuously adjusts its behavior based on observed data API Application programming interface that allows for integration with other systems/databases Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Gryphon ONE 73 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audio Capture: Record audio or import/upload audio files - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Auto-Dialer: System that automatically dials calls - Automatic Transcription: Use AI to convert voice into text automatically - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Caller ID: Identify the number and contact information of a caller before answering the phone - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Content Sharing: Digitally share pre-made materials and self-created content with others - Conversation Intelligence: Recording, transcription, and analysis of sales calls for the purpose of training and generating insights - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CRM Integration: Integration with third-party CRM systems - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Management: Ability to handle large datasets - Data Security: Protect sensitive data for digital privacy - Employee Coaching Tools: Conduct & deliver coaching sessions to improve employee performance or facilitate development - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - File Transfer: Move files across different systems or networks - For Sales Teams/Organizations: Caters to sales teams - Gamification: Games or game-like elements to track progress and reward accomplishments - Goal Management: Allows employees to set and manage work or career related goals - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Recommendations: Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Sales Onboarding & Training: Process of training new hires by providing them with sales tools and knowledge needed to complete the job - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Speech-to-Text Analysis: Analyze, correct, and monitor speech for transcriptions or recordings - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.4 (9) 4.4 Based on 9 reviews ## Pricing Value for money 4.5 (4) Gryphon ONE Foundation Edition Contact Us It includes: - Certify & Search - Phone Channel Only - Compliance Engine (U.S. & Canada) - Internal Do-Not-Call (iDNC) Management - Established Business Relationship (EBR) Management - Location Blocking - Toll-Free Engine - Insights for Foundation Edition Gryphon ONE Advanced Edition Contact Us It includes: - All Foundation Features - Web Service API - Salesforce Integration - Automated Call Blocking (requires voice add-on) - Multi-Campaign Support - ZIP Code vs. Area Code for Residency - Client Frequency Controls - Collections Engine – U.S. & Canada - Federal Frequency Controls (Compliance & Collections) - State Frequency Controls (mini-TCPAs) - State & Local Frequency Controls (Collections) - Express Written Consent (Compliance & Collections) - Litigator & Professional Plaintiff List - International Contact Preferences - Promise-to-Pay (Collections) - Declared Disaster Blocking - Insights for Advanced Edition Gryphon ONE Premium Edition Contact Us It includes: - All Foundation & Advanced Features - Call & Transcript Redaction (Outbound & Inbound) - Real-time EBRs/Consent - Lead Recovery Business - Lead Recovery iDNC Expiration - Post-Call Analysis (PCA) Player - Post-Call Conversation Intelligence - Insights for Premium Edition Gryphon ONE Enterprise Edition Contact Us It includes: - All Foundation, Advanced, & Premium Features - Contextual Compliance Scripts - Configurable Compliance Cards - Real-time Call Recording & Transcription - Real-time Call Compliance Monitoring, Prompts, & Recommendations - Insights for Advanced Edition Value for money 4.5 (4) 4.5 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (5) 4.8 Based on 5 reviews ## User reviews Overall rating 4.7 Based on 9 reviews Filter by rating 5(6) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent OT Olivia T. Content Marketing Manager Marketing and Advertising ### "Gryphon ONE Review - A comprehensive Sales Management Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 9, 2023 Pros Gryphon One provides cutting-edge solutions for sales coaching, training and analytics. The call recording and speech analytics capabilities of the program are excellent, enabling us, managers, to spot coaching opportunities and areas for development. The platform's gamification feature is also a great way to motivate sales teams and drive engagement. Cons As for now there's no features that I don't like as a user. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OK Onur K. Channel Sales Manager Information Technology and Services ### "Gryphon ONE increases the performance of the sales" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 21, 2022 Pros Gryphon ONE's strong sales supporting features dramatically increase the efficiency of our sales team's effords. Cons Gryphon ONE needs to have an all-included pricing option in addition to current feature based pricing. Switched from [Workforce Manager](https://www.capterra.com/p/146403/Workforce-Manager/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MD Mark D. Inside Account Manager Chemicals ### "Agilent " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 4, 2019 We have data for determining the best time to call customers. We also can listen to our calls and use it for development purposes. Pros I like that it's super easy to use and I like the #800 option for dialing. Cons I wish the disposition guide was integrated into the app and desk top dialer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Inside Consumables Sales Biotechnology ### "Gryphon Review for Inside Sales" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 September 25, 2019 Pros Heatmaps to track the effectiveness of calls during different periods allows me to more efficiently plan my calling times. Cons The disposition codes can be clunky to enter, and the presence of a hang up button seemed counter intuitive. Switched from [Cisco Jabber](https://www.capterra.com/p/212050/Cisco-Jabber/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Dominic R. Inside Sales Specialist Biotechnology ### "Great Motivator for Sales Calls!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 20, 2019 I've enjoyed the use of the app and the motivation it provides to gauge, improve and present my outbound calling as a whole. The Gryphon team has been a pleasure to work with, and very flexible when it comes to meeting and guiding us on our performance as a large company. Pros I enjoyed how simple and intuitive the apps were to use. While I spent very little time with the 1-800 dialing option, the desktop & iPhone app were easily integrated with how I make my sales calls to begin with. I enjoyed how the data was ''interactive'' and easily manageable, giving me the portfolio I needed rather with a UI to match. My incentive to make sales calls improved simply by seeing statistics reflect ideal call times. One nice bonus was a simpler way to gauge the ideal call length, as well. Cons As more users were rolled out at our company, we noticed a higher frequency of errors. The errors themselves are resolved with a simple IT ticket through Gryphon, so at the end of the day I cannot complain and not much time was wasted. One feature I wish wasn't locked out was/is the ability to track inbound calls. This is a feature that was not included in the package we purchased, so take note of that. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CK Chris K. Consultant Insurance ### "Good way to track activity" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2019 Customer support is good. Pros Good tool to use to track activity, success and log and store numbers. Also good tool to use on multiple phones. Cons Dialing a new number and having it not dial because I did not press pound the correct amount of times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VJ vaishali J. Sr Specialist Relationship Banker Banking ### "great software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 27, 2019 Pros makes sure you are not calling anyone on dnc , very user friendly. Cons nothing. no cons about using this software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BM Ben M. Relationship Banker Banking ### "Title" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 27, 2019 Pros I previously worked at a bank without a call tracking system and there was no real accountability to making calls so I didn't do it. Now I can track my dials and I've actually made more because of it. Cons Sometimes after I dial there's no tone and no response from the software. Also it times out pretty quickly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HR Hannah R. Branch Operations Coordinator Insurance ### "Gryphon Sales Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 20, 2019 Pros I began 'managing' Gryphon for our Branch a little over a year ago. Since I began, I felt fully supported by Gryphon's representatives and staff. Any time I ever have a question about anything, I know exactly who to go and that they will respond back to me quickly with answers. From an administrative point of view, navigating Gryphon has been very straightforward and simple to learn and to teach others. From a manger's standpoint, I know our managers are very satisfied with the many different options there are when it comes to displaying data and pulling reports. Cons I cannot speak for the actual end users themselves, but I never have heard any complaints about the system and its functionality. Everyone who uses Gryphon finds it simple and useful. We keep the Gryphon homepage up on a TV in our office to add a sense of healthy competition among our users. Reasons for choosing Gryphon ONE N/A - Was not involved in the decision making process. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.