# Xurrent Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Xurrent Software - reviews, pricing plans, popular comparisons to other Project Management products and more. Source: https://www.capterra.com/p/146207/ITRP --- # Xurrent Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Xurrent ## What is Xurrent? Xurrent was built from the ground up to support SIAM and the collaboration of an unlimited number of service providers. Not just by re-creating records in different service management tools but by allowing service providers and organizations to seamlessly work together (even when using a different tool) on any request a customer may have. Project Management functionality - Graphical Project and resource planning - Tasks to specialists and end users - Smartphone support - Portfolio Management ## What is Xurrent used for? [ITSM](https://www.capterra.com/itsm-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Project Management](https://www.capterra.com/project-management-software/) Overall rating Based on 27 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 0% Starting price $5 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Xurrent alternatives [4.5 (765)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (513)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.6 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) Starting price $876.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (691)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Support Ticket Management 4.7 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Incident Management 4.8 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Ticket Management 4.5 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Alerts/Notifications 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Service Level Agreement (SLA) Management 4.4 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Task Management 4.2 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Xurrent 122 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Uses AI to condense large amounts of text, audio, or video data into a coherent form System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Route documents and other data through one or more stakeholders for review and approval Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Assign issues and tasks based on availability or required skills Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, manage, and send invoices or bills to customers Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure Track and manage schedules and meetings via an integrated calendar Monitor service demand and performance to plan for adequate resources that meet business needs Track and monitor efficient handling of all changes/transitions Planning training and tasks to facilitate the transition to new technology, process, or workflow. Track changes in laws and regulations and compare previous legislation to current legislation Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Private online space that lets businesses securely share documents and provide information access to clients Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Track and manage adherence to policies for any service, product, process, or supplier Configure existing workflows to meet your organization's needs Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Import and export data to and from software applications Manage and store data in a database Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails A chronological record of actions or occurrences within a network, software, or process Public or private sharing of digital files such as documents, audio/video, images, and more Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies Use AI to generate content in the form of text, images, videos, etc. Managing service requests, incidents, IT issues & support with a ticketing system Manage and track all disruptions and incidents Track and manage inventory levels to maintain proper supply Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Identify and respond to unexpected problems or failures (ie. "negative events") Schedule and assign issue completion dates and/or times Record and follow the progress of every issue Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Visualization tool to organize and optimize tasks and track their status at every stage of workflow Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Templated responses for responding quickly to recurring support requests Monitor task progress and planned accomplishments to better manage project status Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Two-way actions and communication between multiple users in real time Ability to handle several projects simultaneously A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk Predict future data based on historical data sets Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Streamlining repetitive tasks and activities through automated and predefined workflows Plan and coordinate all the resources, costs and time needed to execute assignments Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints Estimate or forecast of a future scenario based on the study of present trends Engage in direct, instant messaging with customers, users, etc. Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Set an issue to repeat Set the frequency of a task's occurrence Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Track task progress, milestones, delays, or other key information and generate reports on them for evaluation Assign available resources (human and/or non-human) to various projects and tasks Process of planning, scheduling and executing the optimal and effective use of human capital across projects Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties Set & manage permission levels based on user roles and restrict access to only authorized individuals Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Track work performed and resources used for past customers, sites, or assets Set and monitor service level agreements to ensure timely response and resolution Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Track the status and progress of tasks Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Log and record hours worked and costs spent to assist in billing and invoicing Sequential approach (i.e. Waterfall) in which users break down and plan an entire project before the launch Track employee/learner's progression through training programs Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (18) 4.5 Based on 18 reviews ## Pricing Value for money 4.7 (17) Free Trial Basic $5.00 Usage Based,Per Month Value for money 4.7 (17) 4.7 Based on 17 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (26) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (26) 4.8 Based on 26 reviews ## User reviews Overall rating 4.7 Based on 27 reviews Filter by rating 5(19) 4(7) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent EM Edoardo M. IT Technician Dairy ### "4me - A " 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 November 22, 2023 Pros It is an application rich in features. Among these, the possibility of managing the various inventory items within the platform is worthy of note, with the possibility of integrating the component of contracts pending on the devices. Cons 4meis not a user friendly application from a graphic point of view You will not receive notifications if you are tagged while operating on the platform. it is not possible to manage tickets by grouping them into groups. Filters are limited. The automations that can be developed are difficult to implement. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ML Mark L. Application Manager Banking ### "4Me: The modern ITSM tool of choice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 17, 2023 Pros Besides the fact that 4Me is an easy to use, fit for purpose tool, they are also really open for customer feedback, and do not hesitate to act on it accordingly. Cons After almost 4 years of experience with 4Me both as user and administrator, i feel they've really matured as a tool, and have implemented almost everything i felt was missing in the earlier stages. Switched from [TOPdesk](https://www.capterra.com/p/127562/TOPdesk/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AZ Alice Z. Sr Manager ESM IT Global Automotive ### "Our ESM and ITSM choice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 10, 2023 I'm having a very good experience with 4me, using it as an administrator and part of the implementation team provides also the opportunity to collect insights about needs not yet arose within the organization Pros 4me provides amazing features to support the main ITIL processes implementation within a company. Project management and change management is flexible and quite easy to be implemented, not only in the IT department. Cons There isn't a feature I would like to mention in this session. As we already have a lot of internal communication channels, the chat functionality is not so use and I'm not sure it is required as part of an ITSM sysem. Switched from [Trackit](https://www.capterra.com/p/167841/Trackit-Manager/) Alternatives considered [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BV Brian v. Director Service Center Information Technology and Services ### "4ME for me" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 9, 2023 Very intuitive as a user. Really Supports steering model of Service Centre and drives process optimisation. GDPR compliant. Pros Intuitive, Reporting possibilities, Audit trails, SLA management Cons Integration possibilities, A.I. development Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) We needed a sustainable ticketing toll for multiple departments within the organisation (process optimisation and effeciency) Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) [Jira](https://www.capterra.com/p/19319/JIRA/) [TOPdesk](https://www.capterra.com/p/127562/TOPdesk/) Reasons for choosing Xurrent Maturity of the product and broader capabilities Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TT Terry T. IT manager Hospital & Health Care ### "Fit for the purpose with most of critical features ITSM should have " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 9, 2023 Pros 4me is not well-known as other big names but it has most of the functions required as a modern ITSM tool. Also its price is quite cheaper than other competitors. 4me does not have fancy AI feature as other tools but we do not need those features. 4me fits for the purpose to be a decent ITSM tool. The deployment vendor recommended by 4me is quite helpful and resourceful. The price is much cheaper than other big names in ITSM industry and it does not miss any critical ITSM capabilities. Cons The popularity is not as good as other major product like ServiceNow or BMC. The training material or test cases on the official website need long reading carefully. The terms and logic used in 4me is different from ServiceNow and could take a while for a ServiceNow user to adapt to it and understand how to use it properly. Switched from [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Alternatives considered [BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PR Phil R. IT Service Manager Insurance ### "Amazing ITSM tool :)" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 8, 2023 Best decision we made when searching for a replacement ITSM for SNOW. Go for it! Pros The automation. Ease of navigation. Cost saving. Ease of amending request templates. Cons Customisation of reports - some of these are a bit limited or don't quite let you present data how you want to. Restriction of access to the Automator. Switched from [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Cost saving and automation. We saved 2 FTE in our IMAC team. Alternatives considered [Amazon S3](https://www.capterra.com/p/174285/Amazon-S3/) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) Reasons for choosing Xurrent Cost saving and automation. We saved 2 FTE in our IMAC team. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PK Paul K. System Engineer Information Technology and Services ### "4ME makes life eaier" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 8, 2023 Pros The software is fast and reliable and any questions are quickly handled by the 4ME staff Cons Nothing to see here. So far everything is great Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SR Stefan R. IT Manager Customer Service Information Technology and Services ### "Easy to implement, easy to use, great customer service and insights" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 8, 2023 Pros The implementation of 4me couldn't go easier. Within a few days we have set up our service portfolio and customized to our needs. Helpdesk' agent training went easy and smooth. The dashboard with its countless reports and filtering options give us brilliant insight to our service and performance. Cons So far I haven't come accross any dislikes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JD Jannick d. Proces/Project Manager Information Technology and Services ### "4me is a rocket in the ITSM world!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 22, 2023 See the pros above. Pros 4me is a versatile product that offers numerous possibilities. We transitioned from a local ITSM product where integration capabilities were limited. In contrast, 4me is an incredible product that makes it easy to set up integrations with other (4me) environments for collaboration. We have already established several integrations with external vendors to streamline certain business processes.It is a user-friendly product, and the 4me development team actively listens to customer feedback. Each year, they organize gatherings where customers can contribute to making the product even better. Being a Dutch company, you can see that the staff has great ambitions. We anticipate benefiting from the product for many years to come, and we are extremely pleased with our purchase. Cons It is still in active development, especially in the context of the new market we are in, Managed Services Providers (MSPs). Consequently, some functionalities are occasionally missing. Switched from [Cherwell Service Management](https://www.capterra.com/p/121158/Cherwell-Software/) Local product, no integration capabilities, minimal vendor support, and expensive. Alternatives considered [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/) [TOPdesk](https://www.capterra.com/p/127562/TOPdesk/) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Specialist Hospital & Health Care ### "Good application to manage projects properly" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 25, 2023 Pros Planning of the projects and punctuality will be easier according to other programs. Cons Sometimes it is more complicated to complete tasks. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 29, 2023 Thank you for sharing your feedback with us. We're delighted to learn that 4me has proven to be a valuable tool for managing your projects effectively. Your input on task complexity is important to us, and we're actively working on enhancing the user experience. We appreciate your support and look forward to further improving your experience with 4me. [View all Reviews](https://www.capterra.com/p/146207/ITRP/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)