# Shippo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Shippo the right Shipping solution for you? Explore 825 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146146/Shippo/reviews --- Shippo 4.8 (825) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Shippo Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews SK Samantha K Small Business OwnerLuxury Goods & Jewelry, Self-employedUsed the software for: More than 2 years. “As a small business, it is very important for me to save time and money whenever possible, and I think that Shippo was not just the best option for my business in terms of services provided, but also the most cost effective and easy to implement.“ November 20, 2025 HS Hannah S Founder and leaderRetail, 2 - 10 employeesUsed the software for: 1-2 years. “Now I use less intuitive and speedy services for most of my shipping.“ July 5, 2024 SK Samantha K Small Business OwnerLuxury Goods & Jewelry, Self-employedUsed the software for: More than 2 years. “I use Shippo as an integration with Wix, and the process of adding the extension was simple, easy, and efficient.“ November 20, 2025 SF Sarah F OwnerApparel & Fashion, Self-employedUsed the software for: 6-12 months. “The fee each month to use the service is the only thing i dislike.“ October 18, 2024 EH Emily H Warehouse ManagerAutomotive, 11 - 50 employeesUsed the software for: 1-2 years. “I believe it has help our accuracy with shipping as well as the time to get shipments out the door.“ August 25, 2025 DL David L Managing PartnerWholesale, 2 - 10 employeesUsed the software for: 6-12 months. “I have had instances where a shipping label is created but there was an error with a shipment address, dimensions, weight, etc. And any time we have requested a refund for a label that was not used it has been denied.“ June 1, 2022 HG Heldor G Owner.Retail, 2 - 10 employeesUsed the software for: 6-12 months. “The easy integration with my e-commerce in Shopify is awesome and it saves me money by reducing shipping costs.“ March 20, 2025 JR Jen R CEOCosmetics, Self-employedUsed the software for: Less than 6 months. “Disappointing so far for a shipping program with a monthly fee on top of the shipping label costs.“ May 1, 2023 ## Showing most helpful reviews Showing 1-25 of 825 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lucas H. Owner Retail Used the software for: 1-2 years ### "A great out-of-the-box platform with a few missing features" October 2, 2024 4.0 The slickest and most user-friendly shipping platform I've used, and I have tried a few; however, eventually I felt we could do better with a platform that did not charge per month. That said, Shippo may be a great choice for many people. Pros Shippo has a user-friendly dashboard and strong integration with ecommerce platforms; I can see all my orders in one place. In addition, the tracking api updates frequently so my customers can see real-time information. Cons Out of the box the integration with WooCommerce does not provide live shipping quotes. I can use a third-party plugin to do this, but then I'm paying for the plugin plus Shippo. That's my second issue: Shippo charges $20/mo. and up for their platform, unless your package count is pretty low. Alternatives considered [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[EasyPost](https://www.capterra.com/p/204351/Shipping-Software/) Reason for choosing Shippo Shippo has better per-label prices that WooCommerce Shipping. However, I primarily use EasyPost now. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) I felt that Shippo would provide a better value. Plus, it has a better UX. Review Source Response from Shippo October 14, 2024 Hi there, thanks for leaving us a review and sharing your feedback. We're sorry to hear that our current WooCommerce integration and pricing didn't meet your needs. Your feedback is truly valued, and we're continuously working to improve our product. We appreciate your business and if you happen to need support in the future, please feel free to reach out to us at support@shippo.com. We'd be happy to help. Best, Team Shippo SJ Sam J. Owner Retail Used the software for: 2+ years ### "Best value out there, but worse product than Shipstation" October 14, 2024 4.0 We've used them for years because they offer great rates. However, if Shipstation offered the same rates we'd definitely prefer Shipstation over Shippo Pros Their carrier negotiated rates are the best we've found. The API works well and makes it easy to compare rates and ship internationally. Support is generally pretty good Cons The web portal is much worse than Shipstations. They also do a bad job of associating orders with shipments and viewing things you do via the API in the web portal. Alternatives considered [EasyPost](https://www.capterra.com/p/204351/Shipping-Software/)[ShipStation](https://www.capterra.com/p/155621/ShipStation/) Reason for choosing Shippo We use both Shippo and Shipstation. Shipstation is a better product, but Shippo is cheaper in many cases Review Source JS Jessica S. stationer Design Used the software for: 1-2 years ### "Increasing costs and complications." July 4, 2025 3.0 Pros Too many changes to interface over the years and it’s not as user friendly as it had previously been. Cons The shipping rates are not as deeply discounted as they had been when I first implemented this software. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/)[Weebly](https://www.capterra.com/p/246168/Weebly/) Reason for choosing Shippo Shippo was the easiest integration at the time. Review Source Response from Shippo July 7, 2025 Hi Jessica, Thanks for your feedback! We appreciate you taking the time to share your experience. We understand that interface changes can take some getting used to. Our goal with each update is to make things more intuitive and help streamline your shipping process. If you ever have questions about a specific change, we’re here to help and support you every step of the way. We also know how important cost savings are. While we always aim to provide the best discounts available, any changes in rates over time are typically driven by carriers adjusting their own pricing, which is something that affects rates across the entire industry, not just within Shippo. Thanks again for the review. If there's anything we can do to support you, please feel free to reach out to our support team. Best, Team Shippo Marc T. Relationship Architect Marketing and Advertising Used the software for: 6-12 months ### "The only "con" is NOT using Shippo" May 21, 2021 5.0 Imagine for a moment you are at a 6-star beach resort on a gorgeous archipelago somewhere. You arrived on a private jet and have been picked up in a limo of your choosing. You are now walking along the beach with sandals in one hand an oversized umbrella and a fruit-laden cocktail in the other. Dolphins are leaping out of the water a few feet (meters) from shore. The sun is reflecting off the crystal blue water. The blood orange and yellow shimmer dances gayly on top of the waves...u get it I think!!! Pros Super easy to use and set up and link your various shipping accounts. They make it almost whimsically easy to "test" the product with a forever free account. Savings for free and paid accounts are the same. Today (May 20, 2021) I saved 32% on USPS and a whopping 62% on UPS!! I have been typically just printing labels from the namesake sites and thought the claims of savings were "up to" claims and the reality was going to be fairly negligible. Think eBay and then they turn around a charge you for buying shipping through them completely negating or making it more expensive to ship through eBay. NOT Shippo! Not only is it free and commission-free but they REALLY do have great rates and the savings are LEGIT not "UP TO" BS but real money! Heck if you are an eBay seller you would be foolish if you didn't give Shippo a whirl! So, in short, I love the money I save, the ease of set-up and use and the customer support is fast and furious. I HATE bot customer support in general but Shippo is pretty, pretty, pretty good too! Cons Overall with the free account that I have, I LOVE LOVE LOVE everything about it. If I wanted to channel my inner "Karen" I could groan loudly in my best Jewish whine, I want to integrate more shipping channels without paying to upgrade, but free UPS and USPS are good enough for my needs! Alternatives considered [ShipHero](https://www.capterra.com/p/166930/ShipHero/)[Stamps.com](https://www.capterra.com/p/90069/Stamps-com/) Reason for choosing Shippo ShipHero struck me as more commercially. Not sure. Just didn't feel like it was quite the right fit and I wasn't much for them as my needs are onesie twosies vs. lots of packages every day out the door. Stamps.com - expensive and their integrations kinda sucked or were a pain in the petunias to set-up. (Mind you, my patience is ZERO when stuff doesn't go smoothly) so no offense to stamps.com or the users that love them. Review Source James A. Owner Consumer Goods Used the software for: 1-2 years ### "Great Shipping Solution" August 11, 2019 5.0 Pros I like that Shippo is easy to integrate with e-commerce sites like eBay and Etsy. I sell vinyl decals on both sites and it is very easy to sync unfulfilled orders. The software imports the customer's address perfectly and does an address verification before you purchase the shipping label. After the label is printed, the software automatically notifies the e-commerce site that the order has been shipped and posts the tracking number for the customer to view. This has been a huge time saver for me. Cons The software works very well for me and I have not found any cons to it. Switched from [Endicia](https://www.capterra.com/p/124584/Endicia/) The monthly cost of Endicia was higher than what I wanted to pay. I don't have a high volume business and so I prefer the lower per item cost of Shippo. Review Source SK Samantha K. Small Business Owner Luxury Goods & Jewelry Used the software for: 2+ years ### "Great Software for Integrating Shipping for a Small Business!" November 20, 2025 5.0 As a small business, it is very important for me to save time and money whenever possible, and I think that Shippo was not just the best option for my business in terms of services provided, but also the most cost effective and easy to implement. Pros I use Shippo as an integration with Wix, and the process of adding the extension was simple, easy, and efficient. Once integrated with my website, Shippo allowed me to seamlessly prepare shipping labels for jewelry orders placed on my website. Cons During the set-up process I encountered a small bug in the integration, but upon reaching out to Shippo support, the issue was quickly addressed and I was able to move forward. I have not encountered any further bugs. Review Source EH Emily H. Warehouse Manager Automotive Used the software for: 1-2 years ### "Shippo Experience " August 25, 2025 4.0 Overall I enjoy it. I believe it has help our accuracy with shipping as well as the time to get shipments out the door. Pros I enjoy the how easy it if to just create a label while processing shipments. I also enjoy how it check our address. Cons I do not enjoy international shipping. We do not have weight for all our products so we tend to use worldship for our international shipping Review Source MG Maxx G. Co-Owner Entertainment Used the software for: 2+ years ### "Shippo is easy and affordable " November 4, 2025 4.0 We use this to ship merchandise from our webstore. Printing labels from home and dropping off at post office with no intereaction. Pros Very easy to use printing labels direct at home saves time and money for a small company like ourselves. Cons We have never had an issue with Shippo. The system is easy to navigate and has lead to zero problems in our merchandise fulfillment. Review Source MK MATTHEW K. Partner Retail Used the software for: 6-12 months ### "A place to ship from multiple online marketplaces." March 21, 2025 5.0 I used shipstation for a long time until I realized how much it was costing. I heard shippo did the same thing but was cheaper so I switched my business from shipstation to shippo. I sell on eBay Amazon and shopify Pros It's got a sleek look as compared to shipstation Cons Sometimes you have to renter your online marketplace APIs to keep it synced. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) It was cheaper and it is easier on the eyes Review Source HG Heldor G. Owner. Retail Used the software for: 6-12 months ### "Save Money on your Shipping Labels. " March 20, 2025 4.0 I love shippo, because even when you save some a dollar for each shipping label, it adds up, and when you have hundreds of orders you can easily save hundreds of dollars. Pros The easy integration with my e-commerce in Shopify is awesome and it saves me money by reducing shipping costs. Cons Sometimes the tracking updates can be delayed, and carrier options may be limited depending on the shipping location. Review Source BW Britt W. Owner Food & Beverages Used the software for: 1-2 years ### "eCommerce is a fun now" July 6, 2020 5.0 I appreciate all that they are doing to bring eCommerce to food and beverages in a meaningful way. It's nice to know everything I need will be in one place and I can search for problems before I reach out to their team for more information. It's rare that my problem and troubleshooting aren't available in their help system. Pros I love the adaptability and software applications that I can use. I have discovered several spaces where I needed to streamline or needed an application function(s) that were already synced and functional with Shippo. Their customer service is OTC- Off The Charts- responsive and very empathetic to a sometimes overwhelmed solopreneur. Cons I would like to be able to update the look of the dashboard with weekly stats/updates available to show how much Shippo saves me time and energy. Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/)[Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) Reason for choosing Shippo The mascot, copywriting/language use, customer service interface, and overall layout of the product were my deciding factors. I also liked there was not an ounce of pressure to do the paid tiers if I didn't need that level of bells/whistles for my business. Switched from [Stamps.com](https://www.capterra.com/p/90069/Stamps-com/) I didn't like the "bank" and minimum balance requirements for printing the labels. I also struggled with implementing ShipStations services into my website update. It was hard to tell when/how they planned to innovate. Review Source JH Jason H. Owner Retail Used the software for: 1-2 years ### "Shipping saves the day" January 26, 2025 5.0 Very positive. Takes care of a pain point in my business. Pros Very easy shipping software integration with my POS. Cons Not really anything. Does what it is supposed to do. Review Source JR Joshua R. President Cosmetics Used the software for: 2+ years ### "I use Shippo everyday for my small business needs!! 12/10" June 6, 2022 5.0 Pros I like the easy integration and streamlined packing and shipping for my business. I can group similar weighted items and print labels in batches along with free manifest forms that make it easy for USPS to handle my packages in bulk. Cons It would be useful to have a data export feature for shipments. Logistic data analytics would help small businesses more! Review Source Response from Shippo June 8, 2022 Hi Joshua, Thanks for leaving us a review. We're happy to hear that Shippo has helped streamline your shipping processes! We're not 100% sure if a feature like this is what you are referring to, but we wanted to note that we do have an "Export" feature within our Shipments page. By exporting shipments within a specified timeframe, you're able to look at all the details (tracking number, shipping carrier, label amount, shipping address, etc.) of all shipments. If there is something you think is lacking from this Export feature, please let us know and we would love to relay this feedback over to our Product team! Thank you, Shippo Support PP Patrick P. Co Owner Food & Beverages Used the software for: 2+ years ### "My favorite shipping app around!" October 26, 2021 5.0 Pros The ease of linking Shippo to our e-store to where our orders automatically show up in our Shippo account and can print a label within seconds. Cons Sometimes it takes some time for new orders to show up in our Shippo orders page. Review Source JD James D. Mr Internet Used the software for: Less than 6 months ### "Shippo is my chosen program" March 9, 2021 4.0 All in all, excellent except as noted above Pros I like the fact that it was not complicated to learn. It was very easy and logical. I get great value on my printed labels and The Shippo Insurance appears to be a great value too! I like the fact that I can choose between multiple shipping methods even though USPS in by far my chosen method. Record keeping is a snap with the ability to download orders or shipments and I also receive emails from Shippo every time I buy 1 label or multiple at a time. I like the fact that I get a copy of the label (great for reprints and records and invoices too)! I have multiple online stores and my order are imported in and in many cases I automatically designate box size and weight. Cons I do not like the fact that I can not import and combine orders going to the same buyer. (it saves me shipping and insurance cost)! This needs to be changed. I have twice asked support for this and have not gotten a reasonable answer. The other problem I have had is that I have two stores with eBay and when I have to change a password on one I have to delete both and reinstall. Treating each store as independent of the other would allow me to delete one and not have to reinstall both! Reason for choosing Shippo After my bad experience with Stamps they offered me a stronger deal. Too Late. After looking at ShipStation, ShippingEasy, and ShipWorks I discovered they were owned or controlled by stamps.com. I gave up an eight year relation with Stamps.com and did not want to fall back in their trap. I chose Shippo because they were independent and had top-notch reviews. It was a great choice! Review Source KM Katie M. Owner Consumer Goods Used the software for: Less than 6 months ### "Shippo Has Made Shipping a Breeze" June 11, 2021 5.0 Using Shippo has really helped me with an easy way to ship sample boxes from one customer to another at very reasonable costs. Pros It is very easy to use and saves me money! I highly recommend anyone that needs to ship anything try Shippo. I think they will be glad they did. Cons Nothing. I really like it. The ease of use and the pricing makes it wonderful. Review Source DS Danya S. Special Education Teacher Consultant Education Management Used the software for: 2+ years ### "Shippo helps my small business stay on track" May 17, 2022 5.0 SHippo has helped me to ship very efficiently. From the ease of printing labels, to the tracking and pricing, it is all very easy! Pros It is so easy to use, yet gives valuable information. Cons I really feel that this product does not have a high learning curve, it is very easy to use. I can't really say there is anything I would change. Review Source CL CURTIS L. Owner Retail Used the software for: 1-2 years ### "Be aware the carrier they contract with is not the same as if you go directly to the carrier..." April 12, 2021 3.0 With the fact they do not have phone support I must tell you avoid their services. While there are links and procedures to follow to put through insurance claims or communicate other issues there is a lag time and don't expect a live person. My suggestion: Read their legal ease carefully, pick another service or simply buy direct where there may be a human to help... Pros It is easy to use and relatively fast to get an order processed and paid for. Cons ...the shipping carriers they represent are not giving you exactly the same services as if you bought from them directly.... I send high value packages and I buy insurance for them. I tend to exclusively ship using the USPS option. It is the lowest price generally and they have never lost a package I have sent. The problem came when for the first time a client CLAIMED they did not receive the item. Short story is USPS did not know to require a signature and the package was left. Shipsurance shippos insurance claimed I didn't buy the signature required. However USPS does not require you buy it as an extra charge when the package exceeds $500. It automatically comes with it. Since shippo uses the carriers' logos, I assume I am actually buying from the USPS as they provide their service. I hand off the packages to the local post office and they scan it... Shame on shippo for not being EXTREMELY clear what you are buying and how they may be different then buying from the carrier themselves... A simple banner pop up saying are you aware... is critical but absent. Of course you can buy the extra service... but then I might have shopped around and that is why they don't... In my opinion. Review Source WU William U. Owner Arts and Crafts Used the software for: 6-12 months ### "Shippo Saves Time & Money" October 26, 2021 5.0 This software saves me time and money. Which is so important for a small buisness. Pros The software saves me from having to go to each individual website (e.g. USPS, UPS, FedEx, Etsy) to look for the cheapest delivery rate. Cons This is so minor, but I would love to be able to organize the packaging list. I have at least 15 different box sizes and the average weight is dependent on the piece that I sold. So I have to hunt for the package I am looking for. And since there is no way to alphabetize the list it takes a minute to find what I am looking for. Review Source AA Amaris A. Office Administrator Computer Games Used the software for: 6-12 months ### "I love Shippo! " March 8, 2021 5.0 Saving a couple of bucks on USPS Flat Rate Boxes and Express Mailing envelopes has been a great help! I also vaguely remember that after signing up, someone from Shippo's customer service team reached out to ask if I needed a tutorial and even gave me a walk through of the services provided and answered any questions I had. I definitely felt welcomed and appreciated. Pros My favorite thing about this software is that to use it I did not have to be in E-Commerce. I am able to sign in and create a label manually and I am also able to upload a .csv file to create the labels needed for a mass shipping. The reason I use Shippo is because since last March my company has been working remotely. But at the end of the day we still needed a sure fire way to get new hire swag out to new employees and mail forwarding to my other teams. Before Shippo I was using the USPS website and right before shipping out 70 t-shirts the USPS software crash for 4 days. Not only was I under a time constraint but I had a lot of shipping to do! Shippo made mailing out those 70 packages super simple, fast and cheap! I also recently got a thermal printer and it was so easy to change the format the labels print in. I would definitely recommend Shippo. Cons What I least like about using Shippo is that currently, when my company mails out new hire equipment like laptops and monitors we like to ship through Fedex for insurance and delivery time purposes. My issue here is that because my whole company is remote, I receive the details for the label (recipient, address, weight and value) via email and am not able to fill out the entirety of the sections that need to be filled out on Shippo. Therefore, I mostly use Shippo for mail forwarding and new hire swag and I switch over to Fedex for equipment and time sensitive shipping. Review Source LG Lisa G. Baker, Owner Food Production Used the software for: 1-2 years ### "Game Changer for my Small Business " June 6, 2022 5.0 From day 1, Shippo has allowed me to run my business effectively. I actively recommend the service to anyone in my field looking to ship products. Pros Shippo has allowed me to significantly expand my customer base by giving me efficient shipping means. I am able to ship all over the country easily because of the software. It helps my at home small business look even more professional to customers. Cons My e-commerce platform (Castiron) does not currently integrate with Shippo so I have to enter in each address. But that is something Castiron needs to adjust. Reason for choosing Shippo I chose Shippo because it accounts for the fact that I’m a very small business and still allows me to use the product like a larger company, but with smaller fees which is necessary for the ongoing existence of my business. Review Source JK Jordan K. Manager Retail Used the software for: 1-2 years ### "Shippo Small Business Review" May 31, 2022 5.0 Pros We love Shippo because it is easy to compare rates between different shipping options. It is nice to have all of our shipping information from UPS, FedEx, and USPS all in one place. It has majorly cut down our shipping times. We also love that there is no monthly fee for the basic package. Cons It would be great to see the status of the package once it has shipped within the software. Specifically, it would be great to see whether or not the package has been delivered. Now I have to take the tracking number and put it in Google. Review Source Response from Shippo June 3, 2022 Hi Jordan, Thanks for leaving us a review. We're really happy to hear that Shippo has helped save you plenty of time and money. We also wanted to share that the Shippo web app does allow you to see whether a package has been delivered or not. If you head to your Shipment page, you'll be able to see a message underneath the "Tracking Status" column that denotes that a package has been delivered. If you were interested in seeing more details about a particular shipment, you can directly click on its tracking number in the "Tracking Status" section as well. We hope this information helps! Thank you, Shippo Support JZ Jacquelyn Z. Owner Retail Used the software for: 1-2 years ### "Easy, Pay-As-You-Go Shipping Solution" November 8, 2021 5.0 Shippo allows me to consolidate my shipping experience and saves me hours of time following up on orders, shipping internationally with ease, and most importantly, saving money on shipping costs. Pros The integrations with all of my sales channels make it so easy, when I receive an order anywhere, I can just log in to Shippo and in one click print the label and pack slip, or I can adjust any details, including adding insurance, customs information for international orders, or shipping carrier. Cons It's a tiny nitpick, but one that gets to me often. I use a lot of different size packages to ship my products, and it would be so nice if the package shipment option had a range of basic package sizes, e.g., letter-sized envelopes, cubes, etc., distinct from flat-rate USPS. Even just a quick fill option for a single, unique size for that order would be great. Review Source VL Valeria L. Owner Retail Used the software for: 6-12 months ### "Great, easy shipping software!" June 16, 2021 5.0 Pros I don't ship a lot, therefore I do not use the shippo premium package, but when I ship more this will definitely be the first software I'll be upgrading to a premium package. The software is so simple to use, everything frkm the ahipper is already setup in the system, it syncs great to our wordpress site to import the information on the orders. There's a couple of things that I would fix, but I believe those are all part of the monthly suscription already. Cons That I cant add two different credit cards and change which one I use with each order. I have to go into settings everytime to do that, which is much longer of a process than it needs to be. Review Source JL Joshua L. CEO Apparel & Fashion Used the software for: 6-12 months ### "Generally useful and significantly better than the shipping carriers software" June 9, 2022 5.0 Pros Ease of use, compared to UPS and others b2b software it doesn't feel like you're on something that hasn't been improved on since it originally was created. Cons Improve search using partial names to query your database of shipping addresses. We ship to the same people every month with our rental subscription so it would save use time when printing labels. Also I'd like to be able to have more shipping options for our returns. All of our items are returned at the end of the month, but I only get priority as a selection. I don't need the items returned as fast as I care about the items getting to our customer. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.