# Page 2 | Lucidchart Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Lucidchart the right Flowchart solution for you? Explore 2246 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146136/Lucidchart/reviews --- Lucidchart 4.5 (2246) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Lucidchart ## Showing most helpful reviews Showing 26-50 of 2246 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Steve H. AI Transformation Consultant Information Services Used the software for: 2+ years ### "Seamless cloud collaboration" July 29, 2025 5.0 Seamless cloud collaboration that I can now automate with customer transcripts of requirements converted and imported into LucidChart, a real timesaver! Pros Lucidchart is a standout tool thanks to its seamless cross-platform accessibility—no installation required. It delivers all the features I need, from intuitive diagramming to real-time collaboration, without compromising performance. Whether I'm working on a Mac, PC, or tablet, it just works. The interface is clean, responsive, and packed with powerful capabilities that make complex visualisations simple to build and share. It’s the perfect solution for professionals who value flexibility and functionality. Cons Licensing can be a bit hard to understand—especially the differences between Chart and Spark plans. It’s not always clear what features are included in each tier, which can lead to confusion when trying to choose the right one for your needs. A more transparent breakdown would help users make informed decisions without needing to dig through documentation or contact support. Once you're set up, the tool works great, but getting there could be smoother. Review Source Kevin J. Operations Project Coordinator Environmental Services Used the software for: 2+ years ### "Create a masterpiece with Lucidchart's advanced diagramming tools." June 23, 2025 5.0 Lucidchart has very powerful diagramming features which has helped us to create the most epic diagrams for mapping out our ideas and process flows. Our overall experience with Lucidchart has been very smooth and it has helped us to easily visualize our plans using flowcharts and other visual diagrams. Pros Lucidchart has an incredible team collaboration workspace that allows me and my teammates to work together helping us to create the most epic diagrams. Lucidchart has robust diagramming editor tools which makes it easy to for us to create any diagrams that we need to visualize our process flow plans. Lucidchart offers enhanced data security features which help us to securely work on our data when creating diagrams. Cons Fortunately, there has been nothing for me and my team to dislike about Lucidchart. It has worked really perfectly for us and has never given any challenges. Review Source R. Dale H. Online Consultant Higher Education Used the software for: 2+ years ### "Lucidchart could be a verb: Lucidcharting. It's that good." August 7, 2025 4.0 I enjoyed the use of Lucidchart. As mentioned, it was easy to use and very helpful. Even the free version is sufficient to get the point across. Pros It's a good alternative to other charting tools. It's easy to use and understandable. The product becomes colorful and helpful upon completion. Worth anyone's look for use. Cons Probably the least appreciated is the layers of use. You can use the free version but it is limited. So, to get access to the exceptional tools, you have to move to either of the paid versions. I understand the need for payment. It makes sense. But, it is limiting unless you have a budget for this kind of use, which means Lucid may be limiting its own adoption. I don't have an answer for this except that they need to become a leader in charting to be able to compete against bigger names. Review Source MM Manuela M. Interior Designer Events Services Used the software for: 2+ years ### "Lucidchart helps create impeccable diagrams with its intelligent features." June 22, 2025 5.0 As an Interior Designer, Lucidchart's powerful diagramming features has given me the most successful experience when creating diagrams. It makes it easy to bring into life any idea by offering all the tools i need to visualize the idea using diagrams. I highly recommend Lucidchart to anyone looking for a tool to improve their diagramming experience. Pros Lucidchart has a well defined user interface that is easy to understand for any user. It uses a drag and drop function for creating diagrams making it very effortless to create diagrams. Lucidchart has a great collection of shapes and other diagramming tools making ot possible to create visualization diagrams for any process despite their complexity. Lucidchart offers team collaboration features which allows me to work together with my colleagues in order to attain very productive diagrams. Cons There is nothing unpleasant about Lucidchart that i can talk about. All its features has been very easy to use and very efficient at their functions. Review Source VM Valentina M. Sales and Marketing Manager Building Materials Used the software for: 2+ years ### "Creating flowcharts and mind maps is easy with Lucidchart diagramming tools." July 10, 2025 5.0 Lucidchart has helped us to bring to life our plans by making it easy to create diagrams like flowcharts for visualizing them. With Lucidchart, we no longer do things blindly but instead, we create clear visual diagrams that help us to see what we are doing and how we are planning to do it. Pros Lucidchart has a team workspace that makes it easy to collaborate and work together on our diagramming projects. Lucidchart has a drag and drop diagramming editor which makes it effortless to build diagrams. Lucidchart makes it easy to create flowcharts which allows us to visualize plans and create clear timelines to help us complete tasks in time. Cons There has been no issues with Lucidchart and we have not complained about it. The support services has been very reliable. Review Source BY Brian Y. Visa Consulting Specialist Legal Services Used the software for: 2+ years ### "Visualizing visa workflows to legal consulting teams." December 7, 2025 5.0 Lucidchart has made it possible to map end-to-end visa cases. I take clients through step by step explanation, minimize confusion and my team manages the project status with reduced efforts. Pros I like the way Lucidchart enables me to draw process flow of visas in a fast manner. The templates in-built, linkable diagrams and the comment option ensure that the lawyers, clients and operational staff are always on track without having to write long and explanatory emails. Cons I do not like the clutter of the interface when working with complex diagrams. I occasionally choose the wrong choice and lose some steam as deadlines come closer. Review Source Chuck K. Software Engineer Financial Services Used the software for: 1-2 years ### "Easy to use and full-featured." August 24, 2025 4.0 Overall, Lucid is a very easy to use tool and provide so much capability to create both simple and complex charts and diagrams. Pros Lucid has a lot of flexibility, offers a wide variety of shapes to use, and makes it easy to quickly create a variety of charts and diagrams. Cons It provides so much, but the one thing that kind of bothers me is that when switching to an already open chart that I haven't visited for a few days results in a delay of displaying the chart. Again, just a slight annoyance. Review Source BK Blerta K. Language Instructor Education Management Used the software for: 1-2 years ### "Lucidchart Visualizing our complex grammar structures." March 26, 2026 4.0 It is in the best interests of our learning and teaching to exhibit the complex Scandinavian grammar graphically, as a Language Instructor. I employ it to plot linguistic ideas and develop interesting resources of study. An extremely strong diagramming tool, the limits placed on simple shapes by the paywall pricing structure can be annoyed by a non-profit making or small school. Pros The user friendliness in relation to the template library is superb and our instructors are able to quickly create beautiful sentence structure trees and vocabulary mind maps in our project design without knowing how to use graphics. Cons The higher price groups provide bad value to money to use certain education templates and tracing the changes and versions of the collaborative diagrams becomes extremely confusing and the customer support simply refers to the articles on forums. Review Source LG Laura G. Project Manager Individual & Family Services Used the software for: 2+ years ### "Lucidchart still reigns as the undisputed diagramming tool. A tool every project manager loves." April 9, 2025 5.0 Am a project manager and together with my colleagues, we have had an impeccable firsthand experience creating process flow diagrams with Lucidchart. This help us to visualize all project activities with ease and allow us to gain a clear view of how our projects flow from one activity to the other till completion. Pros Working with Lucidchart has been easy because of the simple and clean user interface. Lucidchart uses drag and drop technology for creating diagrams which saves us from the hassles of writing codes. It has an amazing set of team collaboration features which enable us to work in sync and collaborate on our diagraming projects. There very advanced data security features in Lucidchart that allow us to keep all our data secure when using them to create diagrams. Cons Thankfully, we have not quite found a thing that is unpleasing about Lucidchart. Review Source PS Pereira S. Informatics Engineer Information Technology and Services Used the software for: 2+ years ### "Cloud-based diagraming tool that is easy to use, has exceptional productivity and collaborative features and plentiful templates " February 10, 2025 5.0 Turning to LucidChart has helped us with all our diagramming needs. LucidChart's intuitive system enable us to create flow, wireframes and organizational charts. It integrates well with other tools that exist in our tech stack making it a great tool for sketching and sharing flowcharts, diagrams, professional charts, presentations and illustrations that simplifies team's brainstorming and project management Pros LucidChart stands out from other diagramming tools in the market. I love that it is cloud based hence allow us to create, edit and visualize diagrams from anywhere using any device that is connected to the internet. This platform support a wide range of diagrams and thus allow us to create technical and complex diagrams such as network diagrams , mind maps and process mapping which are suitable for planning, designing, visualizing and executing our complex projects. In addition to the incredible diagramming capabilities, LucidChart has also integrated with AI to allow us create complex systems and visualise databases, workflows, data flows and other elaborate processes in an easy to understand formats. LucidChart enable us to collaborate on realtime which enable us to work on projects collectively without any hitches or regardless of our locations. The numerous available templates has automated the repetitive process of process mapping and it allows us to quickly create diagrams that represents business structures and workflows accurately. Lastly LucidChart is big on privacy and security which ensures that our projects data is protected at all times Cons We haven't experienced any issues with LucidChart especially because it is very easy to use and there was no steep learning curve which has enabled us to maximise its use despite our different levels of tech proficiency. Additionally LucidChart keeps on updating and advancing its features which gives us access to new technologies every now and then Review Source IS Ignacio S. Real Estate Agent Real Estate Used the software for: 2+ years ### "Building up real estate project planning and management." October 2, 2025 5.0 Lucidchart enabled Villalba Propiedades to streamline property workflows and visualize project milestones, making client presentations easier to comprehend and in-house coordination better. Pros Users like Lucidchart's wide library of templates and straightforward design capabilities enjoy how quick and easy it is to quickly create customized project diagrams for better monitoring and planning of real estate protocols. Cons Some users note occasional difficulty in modifying templates to unique client requirements, and sophisticated capabilities require small agency teams to learn about these in a timely manner. Review Source AT Aleksandra T. Designer Computer Software Used the software for: 2+ years ### "Good software. Unethical practices. " May 15, 2025 2.0 I was happy to use them for 6 years. However, the unethical practices and inability to cancel drove me to change the provider. I cannot rely on the company that rips its customers. Pros It is a good diagramming tool with nice data features. Their integration is good, their visualization is dated, but ok. They have very lowlearing curve if you just want to use it for diagramming. Overall, feature-wize, it was just enough for me. Cons they blatantly lie about the price on their services and they are impossible to cancel. I needed an additional data capabilities for a client. They suggested to use Enterprise plan and gave me a quote (about $25 per month). They charged the difference and i though i was all set. However, 2 days later they charged me $70! . I tired to contact them. I tried to cancel the plan. There is no phone, no email, no possibility of canceling online. Alternatives considered [Tableau](https://www.capterra.com/p/208764/Tableau/) Reason for choosing Lucidchart Mix of features and low learning curve for aux users (clients, devs) Review Source Alexa R. Brand Growth Intern Computer Software Used the software for: Less than 6 months ### "Creativity & Analytics: Brought Together Seamlessly " July 29, 2025 5.0 I loved using Lucid and plan to continue using it for various aspects of my work. I would recommend this platform to anyone. It was the best platform to combine creative and analytical thinking into organized and structured templates that make my work easier to manage and present! I used it for focus groups and participants were able to add sticky notes to boards I created which made my data from this research more organized, qualitative focused, and interactive ensuring everyone in the focus group was able to participate equally. Pros I love how easy Lucid was to use! The learning curve was very easy due to the user friendly layout of the home page and document features! I also loved the various templates provided. This made it easy for me to set up documents! Cons I wish I could categorize my documents into folders to keep it more organized. This would make it easier and faster for me to access documents. Review Source GP Gerald P. Sr. Salesforce Developer Online Media Used the software for: 1-2 years ### "Lucidchart" June 9, 2025 5.0 I've used Lucidchart in the past and I enjoy it. I've also used MIRO in the past. They're comparable. Pros The flexibility and ease of use. I appreciate all the easy to use templates, and especially the SFDC ERD import. Cons I don't love the auto-included conditional rules that come in on the templates. I also don't love certain aspects of the ERD importer for SFDC. There should be more flexibility with what we do or don't include on the imported ERD. The tables are also not easy to work with. Switched from [Miro](https://www.capterra.com/p/128955/Miro/) Company provided lucidchart. I've used it in the past, and my past company used Miro. I had no issue moving back to Lucid. Review Source VR Verified Reviewer Alignment Director Information Technology and Services Used the software for: 2+ years ### "Fantastic product if you have the budget!" June 9, 2025 5.0 Pros Intuitive & easy to use; excellent collaboration; wide variety of templates; The bests part are it being a cloud platform with excellent response, robust features, and the ability to share/embed. Cons It is online, which done require an internet connection to use it. Also, it is not the cheapest product out there, and the billing changes very sporadically and frequent. Alternatives considered [SmartDraw](https://www.capterra.com/p/78945/SmartDraw/)[Visio](https://www.capterra.com/p/201133/Visio/) Reason for choosing Lucidchart Lucid has more functionality and features. Review Source SK Sandeep K. Technical Architect Telecommunications Used the software for: 6-12 months ### "Lucid is one of the best application , it would be great if it would be opensource" July 15, 2025 5.0 Amazing overall since the other features are quite useful. It would be great if Lucid can make it opensource since the user base would definitely grow. Pros Its look and feel and the way it can easily create the diagrams. I can easily create flow diagrams and also insert different code snippets. Cons UML is not fully compatible. Whenever a new UML diagram needs to be built , it does not support all the syntax , which is very much painful experience. Switched from [draw.io](https://www.capterra.com/p/166985/draw-io/) because of the ease of use and also the way it can support creating diagrams seamlessly Review Source VR Verified Reviewer Principal Solutions Architect Financial Services Used the software for: 2+ years ### "Great Potential, But Needs Work" June 25, 2025 3.0 I have used it with several clients. I am knowledgable in the various types of shapes, I am adept at creating and formatting objects. Pros It provides lots of good information as you are designing, such as pixel measurements, arrow placement, and information about selected objects. Cons There doesn't appear to be any support for treating a collection of objects as a group. The magnetize feature works when moving a group, but not when copying and pasting. Review Source JW Joe W. CEO Biotechnology Used the software for: 2+ years ### "Fantastic diagramming tool" April 21, 2025 5.0 Great! I have used loose chart for years in large organizations and now at my own business. Pros Fantastic for workflows and diagramming! Love the ability to share with teammates and external users. Cons My least favorite thing about lucid chart is the pricing. For such a simple tool, this is way more expensive than it needs to be. Alternatives considered [draw.io](https://www.capterra.com/p/166985/draw-io/) Reason for choosing Lucidchart Multiple collaborator simultaneously and the ability to share a diagram Review Source MA Mahatma A. Director of Marketing Construction Used the software for: 1-2 years ### "Lucidchart Has Impressive Features that Meet Our Needs" August 3, 2025 5.0 Pros We make excellent project designs using Lucidchart. The customer support team of Lucidchart is exceptional. The customer support of Lucidchart is amazing. Cons Lucidchart has been so amazing and reliable to use. I do not have any reasons to dislike Lucidchart. Review Source MF Michael F. VP of Ops Telecommunications Used the software for: 1-2 years ### "Long time user first time buyer" July 29, 2025 5.0 From the initial sign up to the creation and modifications of drawings it has been easy and a pleasure to use. The lowest level subscription does open a great bit of features for very reasonable price. Pros Easy to use and has an intuitive interface. There are a variety of pre-built templates for use that span several project types Cons There are limited shapes with the free version but that expands when moving to a paid model. I wish you could use the data import feature for org charts in the free version to get a feel for how it works. Switched from [Visio](https://www.capterra.com/p/201133/Visio/) Costs was the primary driver and the fact it isnt a native cloud based solution Review Source SP Stuart P. Product Manager Computer Software Used the software for: 6-12 months ### "Intuitive and useful" July 9, 2025 4.0 I use it regularly to map out user journeys, log floes or even lo-fi wireframes usually at the beginning of projects to remove ambiguaity Pros Very flexible and lots of premade iconography. Everything is intuitively placed so it is easy to pick up Cons I can never remember the name so if I have projects that are months apart I struggle to get back to it. The url should be simpler or more memorable Switched from [Visio](https://www.capterra.com/p/201133/Visio/) changing company so had to go with what they had already implemented. Review Source HK Heather K. Technical Learning Partner Computer Software Used the software for: 2+ years ### "Diagrams and flowcharts made easy!" May 9, 2025 5.0 Lucidchart is a great piece of software that makes diagrams easy. It has helped me to communicate complex architectural systems in a clear, easy way making it very simple for knowledge sharing within and across teams Pros It’s really user friendly and makes it really ways to make professional flow charts and architecture diagrams with the simple drag and drop functionality and templates Cons There are only really small things that I don’t like about lucid chart. I would like there to be a bit more customization around the icons you can use for different services in diagrams Review Source Richard B. Managing Director Information Technology and Services Used the software for: 2+ years ### "Great charting app with extensive templates and integrations" September 29, 2025 4.0 We found it especially useful in software design - flowcharts mainly. We also used it to plan out our new office space. Pros Ease of use and wide availability of templates, covering everything from network design to software design to office layout. Good integration with other tools e.g. Jira. Cons We weren't actually using it enough to justify continue paying the subscription. Nothing was particularly wrong with the software. Review Source BS Breezy S. Program Manager Government Administration Used the software for: 2+ years ### "A solid product, with some room for improvement to finish a Project" July 28, 2025 4.0 Overall the product allows for easy collaboration, so this is a definite plus. However, the refining, editing, and polishing ability in the product is not always easy to use. Pros Ability to work collaboratively with others internally and externally. Ability to make edits together live and easily designate the status - pending, rejected, etc. - of a document. Cons Ease of use is not always present. Double clicks to access a spelling error to allow for correction is sometimes clunky. Ease of finding objects is not always available. Review Source VR Verified Reviewer Salesforce Application Administrator Banking Used the software for: 2+ years ### "Solid Process Mapping tool" September 3, 2025 4.0 Pros Unique tool, I’ve used the free version to make process mapping documents. It was extremely efficient at that Cons Not sure if it was browser related, but navigation of click & drag instead of scrolling gets tedious on larger diagrams Review Source Talk to a Capterra advisor for free and get results within 15 minutes.