# Page 2 | SaneBox Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is SaneBox the right Email Management solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146115/SaneBox/reviews --- SaneBox 4.8 (71) [View alternatives](https://www.capterra.com/p/146115/SaneBox/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of SaneBox ## Showing most helpful reviews Showing 26-50 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Owner-Operator at Animity Community Health and Wellness Center Health, Wellness and Fitness Used the software for: 2+ years ### "Great features, a bit of a learning curve, but helps keep email a bit less crazy!" March 6, 2019 5.0 Pros SaneBox does a nice job of organizing your emails into different categories that help you prioritize the way you read emails. Instead of getting all sorts of emails sent to your inbox, SaneBox automatically takes certain emails from senders and places them into boxes that you can check less frequently to make reading emails more efficient. What's nice about SaneBox is that you can "train" it to automatically send emails from certain senders right into a designated box. Pricing tiers give you a decent price point to get started. For people who get a lot of email and are looking to make things a bit more efficient, SaneBox is a great option to consider. Cons There is a bit of a learning curve, for sure, and it takes a while for you to figure out just how you personally would like to use it. For my purposes, for example, I have my main inbox, and then I have a Sane Later box and a Sane News box. Those are my primary three boxes, and I check those regularly. I can train other emails that I don't want to go to the black hole box so I never see them again in the future without unsubscribing. It just takes some time to set it up and then learn how to use it. Because there are no hard and fast rules on how people "should" use it, there is sort of a lack of definitive support when you are looking for it sometimes. Review Source CB Christopher B. Designer Design Used the software for: 2+ years ### "My one app that never fails me." November 19, 2021 5.0 I thought I would test it for one year as a tryout, but once I added it to my daily work/life schedule I knew I could never go back to an unmanaged system. The software has been very beneficial in saving me so much time and only once I have had to contact them and found the team behind it to offer great support. I have it set to auto renew and rely on it and their team to be there everyday. Pros Sane Box saves me time. My day is usually filled with work and life, so sorting through well over a hundred emails to find the important ones is not the time I have to waste. SaneBox does that for me. And if there is a questionable email that they allow me to decide on, I can simply drag it to the right folder and it's set to repeat that each time after. So simple and efficient. Cons I feel that the software has features I haven't even begun to use and those I have, are working great. So my one negative is not taking the time to use it a full capacity. Review Source LH Liz H. Principal Food & Beverages Used the software for: 1-2 years ### "Sanebox restored sanity" October 1, 2021 5.0 This product saves me at least 5 hours per week. I'm a consultant so my business literally is responding to client questions by email. Seamlessly integrates with Outlook Office 365 Enterprise. Pros I was getting several hundred emails per day that were not junk, but did not require action. The Sane Later feature allows me to skim through and a few seconds delete them all, while finding the 1 or two that required action but sender was not previously whitewashed. I love that dragging to inbox trains the system instantly to do that the next time from that sender. Now I can focus on the 75-100 actionable emails per day. Cons Nothing to dislike. I've only focused on the Sane Later feature. Review Source VR Verified Reviewer Project manager Information Technology and Services Used the software for: 2+ years ### "Easy way to minimize time wasted on email and enabling focus on high priority " June 12, 2023 5.0 Great tool that I use everyday Pros The quick categorization helps me Toya. Spend time on emails that require review, but hardly to none on other emails. Cons None that I can think of right now. Nice product. Review Source KAT Kelly Anne T. Reservations Manager Hospitality Used the software for: 6-12 months ### "Sanebox Blackhole is the best!!" November 21, 2022 5.0 Efficiency has increased and also being reminded to follow up or that I haven’t had a response is AMAZING! Pros The best feature about this software is the Sanebox blackhole, I like training spam and unwanted junk into it and then I never see or hear from them again!! Cons I can’t afford all the add ons (some of them would be a cool addition) but I like the fact I don’t get lumped with everything I may not need Review Source AO Andy O. Programme Manager Management Consulting Used the software for: 2+ years ### "Excellent product" November 9, 2022 5.0 Excellent product that I have used for years Pros The routing and blacklisting of emails into the appropriate folders saves me hours during every day and ensures I can now concentrate on key senders of important emails. Cons Although I understand it’s a safety feature I’m not sure I need to review all the emails I have routed or blacklisted Review Source AB Allegra B. Executive Assistant Insurance Used the software for: 6-12 months ### "Strong tool to help declutter and prioritize busy inboxes" September 16, 2021 5.0 I have seen the difference it makes for an inbox that receives hundreds of emails a day of varying requests and purposes ranging from spam to family obligations to important data from the accountant. It really is a time saver for someone who does not have enough time to touch hundreds of emails a day to determine which ones need to be handled. Pros SaneBox learns from the user's decisions. If the user marks an email as "Important", SaneBox collects data on the email, so when something comes in that is similar, it will automatically mark it as "Important". Cons My least favorite feature of SaneBox is that is is not that different from most of the same features offered by Gmail and Outlook in terms of filters, labels, and color-coding options. But, this is a service that integrates with your email provider and costs additional money. It is as though the cost is simply to have the smart learning feature I mentioned above and the time saved not manually creating filters. Review Source Response from SaneBox September 27, 2021 Hi Allegra! Thank you so much for taking the time to leave us a review! We really love your honest review of our service. We definitely offer a similar service as Gmail but we offer so much more. Here's some reasons: 1. SaneBox works everywhere 2. SaneBox is smarter 3. SaneBox is far more customizable 4. SaneBox does way more than just filtering 5. SaneBox doesn't sell your personal information. Thanks again for recommending SaneBox! If you need anything, please write to us at support@sanebox.com and we'll take care of it! RV Rolando V. Director Management Consulting Used the software for: 2+ years ### "Best tool to organize and sort your email." October 16, 2021 5.0 They have great customer service, they are flexible and accommodate to your needs. Pros This software organize all your emails accounts in a very simple and intuitive way in different boxes, so that you only see in your inbox what you really need. Cons At first I doubted because it was not in my mind to pay for a service like this. But then I loved it. Review Source KP Kathryn P. Faculty Education Management Used the software for: 2+ years ### "Thank you, Sanebox!" November 21, 2022 5.0 I have been using Sanebox for years, and I really don't know how I would manage my inbox without it. Sanebox makes it possible for me to concentrate on my most important emails first -- and later address emails that are less urgent. The daily email helps me establish good email habits, without spending half my day in my inbox. Pros Sanebox works well with multiple email accounts. It's easy to control filters, and Sanebox sends me a message each day of less urgent messages to review. Cons I can't think of anything that I would change about Sanebox. Review Source HM Howard M. Chairman Venture Capital & Private Equity Used the software for: 2+ years ### "Sanebox saves met hours" November 1, 2021 5.0 Overall, it's a great time saver. Pros Sanebox keeps my inbox manageable throughout the day (I get a few hundred "real" emails a day. And I can quickly go through the @Sanelater and other folders and keep or read the few that i need to see. Cons For my puposes, it's pretty easy to set up and use. I have a number of email accounts and it's on most of them. Review Source VR Verified Reviewer owner Accounting Used the software for: 2+ years ### "Very Useful Software" October 15, 2021 5.0 Very easy to set up and modify. Great to be able to have it snooze messages too Pros I use Google Mail and was not satisfied with it's sorting ability. This software is great a sorting and bringing important and urgent items to my attention. I also love the black hole feature. Dump spam and never see it again. Cons I wish I could sort into more categories. But that is just my attention to detail. Review Source MO Michael O. Chairman Civic & Social Organization Used the software for: 2+ years ### "Organized emails save me lots of time every day." October 29, 2021 5.0 Before I got SaneBox, I would do an email sorting activity every day, moving messages to different folders in my email application according to their urgency and importance to today's work which sometimes took a half hour or more before I could even respond to the ones I judged important. Now that step has been taken care of by my "executive assistant" which presents me with all the messages neatly organized according to my established rules. It saves me at least a half hour per day and probably more. Pros I found it easy to set up and train. After the initial training, the reviews of new emails are also very easy to do. When I look at my emails in the morning, I don't have to wade through less important or irrelevant messages to find the ones I need to work on today - they have already been sorted for me! It's almost like having an executive assistant. Cons Can't think of anything I don't like about the software. Review Source CG Chris G. Director Printing Used the software for: 2+ years ### "SaneBox is an excellent product and a must have for anyone with a busy inbox " October 28, 2021 5.0 I use SaneBox all the time and its now part of my experience for email. Its just there and works all the time. An excellent, "can't do without" product. Pros Ease of pushing emails out to a date when you need them. Ease of only seeing those email that need to be seen in the inbox and quickly managing those that don't need immediate action away from the inbox. Cons There is nothing I dislike. There is nothing I dislike. Review Source JJ Jeroen J. Musician (main job: employee at Yamaha) Music Used the software for: 2+ years ### "Very cool email organizer" October 15, 2021 5.0 Overall experience: It saves time and is fun to work with. My work is more efficient. Pros This in fact is a meticulously optimized spam filter, with several additional features, that will sort your email in an optimum way. It actually does save time, inboxes are less full, useless mails are filtered out, and of course it has a learning function. Cons At this moment I do not see any extra features that I'd like implemented. Review Source MT Miki T. Founder/CEO Hospitality Used the software for: Less than 6 months ### "Sanity Restored" December 19, 2018 5.0 Because of SaneBox I am able to focus on my clients and planning customized travel itineraries, growing my agency and working on the numerous projects I have in the works. I can relax knowing that my clients trip requests will not be get lost amid all of the endless newsletters and supplier emails I receive daily. Sanebox has saved me hours daily, I am on top of my email game and am so organized. I know exactly what folder an email is in. My bottom line has also increased because prior to implementing SaneBox I missed client trip requests and lost the sales. That was the last straw for me so I started exploring email management tools. I tried 3 tools prior to trying SaneBox and none of them worked like I needed them to. When I tried SaneBox, I knew that I was going to subscribe after my trial ended. My life was instantly changed. It did take about a week to get use to being organized and I also went through their Zero Academy and I was hooked. Your life will be forever changed by SaneBox. Subscribe now you will not regret it!!! Pros I love everything about SaneBox. It is super easy to use and their Zero Academy is awesome. It focuses on 10 easy tips for you to maximize your use. Everyone should initiate this email management solution even in your personal life!! I spent approximately 2 hours on getting my account exactly where I wanted it when I started my trial and that included reading up on all the features so not a lot of time at all when you consider I spend hours daily scrolling through my emails. I don't have to worry about client trip requests getting lost within the mix of the hundreds of newsletter & supplier emails I receive daily. Cons There isn't anything I don't like, but I do have a wish and that is that I could create more than six trainable sane folders. In my industry I need a few more categories than six. I make it work absolutely, but if we are wishing for things, I would wish for some more. Review Source Uzair A. Co-Founder and President Automotive Used the software for: 2+ years ### "fantastic piece of software that just works" March 13, 2018 5.0 If you had the misfortune of signing up for a lot of newsletters then this is the best program for you Pros It just works - I spent maybe 5 minutes training it at the start but it does a really good job considering right out of the box Cons I had this time the software just stopped working for some reason and then my emails were all over the place. Plus the training doesn't always work as intended I have to do it multiple times before it's good to go. Review Source MM Mona M. Owner Marketing and Advertising Used the software for: 2+ years ### "Sanebox helps bring sanity to your email" October 2, 2021 5.0 Sanebox is a great time saver. Pros Sanebox helps me focus on the most important emails first and keeps me from getting overwhelmed with all the unimportant emails. Cons It can take some time for Sanebox to learn your email patterns, but once it does, it saves you a ton of time. Review Source JC Jim C. Managing Editor Online Media Used the software for: Less than 6 months ### "Not Sanebox" January 27, 2017 1.0 Probably a good filing system for emails your receive. My experience was terrible. Sure, it sorts the emails you want to keep...however...they advertise a SaneboxBlackhole....that does not work to delete unwanted messages at all... It is just falsely advertised...straight-up, doesn't work... So... I canceled... That really started the problem... The Sanebox folders will not leave my Outlook at all... No matter what I do the folders reappear time and time again... The support sends directions on how to uninstall...those don't work... Support does not go beyond the 'articles' on how to deal with problems... When the user files a complaint...the support people just quit writing.... A note to the owner of the company, Stuart Roseman, a respected guy in the field... goes unanswered... Requests to look at the problem on a screenshare were refused... Requests to even look at my screen went unanswered. Maybe a bazillion people love this product....but it doesn't work on our screens at all.... I would never put this software on my computer again...ever... Of course, I've only been working on computers since 1990, so I probably don't know enough about how they work yet...according to Sanebox support... oh, sorry, better go back to school! The phone number listed with ICANN does not work. The email contacts for the company are also non-working. InSaneBox... Pros It appears that it would be a great way to handle our overload of emails.... 300+ daily.... NOT Cons Impossible to uninstall. Support is nearly non-existent. No contact information outside of a nearly automated "I'm sorry.... " email reply that pays no attention whatsoever to the comments made by the customer.... Review Source Response from SaneBox July 24, 2023 Hi Jim! Stephanie here at SaneBox. I was looking at our past interactions and noticed that we were able to resolve your issue and we were assured you'd take down this review or update it. Would you still be willing to do that? Thanks! Stephanie Price Head of Customer Success | SaneBox | support@sanebox.com LL Linda L. Agriculture Environmental Services Used the software for: 2+ years ### "Exactly what is needed " December 8, 2022 5.0 Absolutely love sane box. Have used others and this is it for me. Pros The program offers everything we need the price is excellent but the customer service keeps us here. Priceless. Cons The options for packaging bundles need’s more options Review Source Christine C. CEO Design Used the software for: 2+ years ### "My friends are jealous" October 14, 2021 5.0 Pros Sanebox allows me to keep my inbox at 0! Friends always ask me how I do it and well, it's easy... inbox does it for me. Cons Nothing that I would change about this software Review Source NR Nicolas R. Administrator Medical Practice Used the software for: 1-2 years ### "Essential" October 2, 2021 5.0 After you set up your folders you don’t need to think about it. It works in the background Pros The Saneblackhole itself is enough to recommend the service! Cons Nothing, perhaps the hardest is deciding how to name/separate your folders? Reason for choosing SaneBox Because Sanebox does not lock me in only one enail service. Review Source VR Verified Reviewer CCO Entertainment Used the software for: Less than 6 months ### "First time we've paid for email management-worth it" January 17, 2024 5.0 Pros I like the overall management system, the sorting AI is quite good. Also, when I've had a problem I've been able to get a customer service chat--a real live person it seemed to me -immediately. This makes a big difference, I know if I can't find an email they'll help me look. Cons Sanebox is not cheap, considering if I were patient and diligent, I could probably set up the same systems with Gmail folders. But I know I'm not patient and diligent. So I use sanebox and it does keep me slightly more sane. Review Source VR Verified Reviewer Health and Social Services Workforce Consultant Human Resources Used the software for: 2+ years ### "SaneBox" December 17, 2018 4.0 A good and reliable product with excellent customer service Pros Simply the fact that most of the non-urgent mail is diverted for later. Cons Probably not the software's fault, probably mine for not monitoring sufficiently closely, but so much seems still to get to SaneLater rather than the Black Box Review Source CJ Carolyn J. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Love this Product" November 19, 2021 5.0 I am saving hours every week by having SaneBox sort out the unimportant mail for me. Well over 100 pieces of email each day are being taken care of for me by SaneBox. Pros I don't even use all the features, and still I love this product. All my junk and unimportant email goes to a special "Sane\_Later" folder where I can simply delete it all en masse without having to worry about losing anything important. Cons I really have no cons to report. The software does what I need it to do. Review Source TH Tom H. Owner Marketing and Advertising Used the software for: 2+ years ### "Superb Customer Service in addition to a First Class Product" November 3, 2021 5.0 The purpose of this Review is to compliment Ame of Sanebox Customer Service. I switched my Email provider to Apple iCloud. Simply put, there is an Apple formula to bring iCloud into the Sanebox brain. It took a bit of doing, principally because of an internal process involved for Apple Security. But thanks to Ame' s persistence it all worked out fine. GREAT JOB! Pros You design your Sanebox Email distribution by making your Emails go to the right place all day: Important, Later or a Black Hole etc. It is easy and efficient and very cost effective. Cons Nothing to dislike about the Sanebox product. Review Source Similar Products Featured