# FieldRoutes Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of FieldRoutes Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of FieldRoutes Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/146076/FieldRoutes --- # FieldRoutes Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 11, 2025 Written byMarcela Gava Marcela Gava Senior Content Analyst Marcela Gava is a senior content analyst at Capterra, covering the latest trends in technology, with a focus on cybersecurity, finance, marketing, and digital culture. Her research has been featured in Brazilian media outlets such as Folha de... [See bio & all articles](https://www.capterra.com/resources/author/marcela-gava/) Senior Content Analyst Edited byMehar Luthra Mehar Luthra Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade... [See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Written by [Marcela Gava](https://www.capterra.com/resources/author/marcela-gava/) Senior Content Analyst Marcela Gava is a senior content analyst at Capterra, covering the latest trends in technology, with a focus on cybersecurity, finance, marketing, and digital culture. Her research has been featured in Brazilian media outlets such as Folha de S. Paulo, G1, Época Negócios, PEGN, and Forbes Brazil. Edited by [Mehar Luthra](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade in the editorial space, having served as a content writer, editor, editorial head, and now as a team lead. [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) FieldRoutes FieldRoutes Overview: ### Key takeaways Insights from verified Capterra reviews FieldRoutes is a field service management tool for businesses in pest control, lawn care, and environmental services. It helps schedule jobs, manage customer history, and automate billing. It also supports business growth and improves route efficiency, but watch out for slow mobile performance and limited support. Newer features include ‘Service Bundles’ and ‘Convenience Payments’ to streamline service delivery and billing. ### Our verdict The platform provides operational tools for small field service teams focused on growth, providing core features like scheduling and billing. You might notice some limitations, such as slow mobile performance and limited support. These issues can make it harder to get quick resolutions when your team needs them most. Overall rating Based on 337 user reviews Reviews sentiment Positive 83% Neutral 9% Negative 8% Pros & cons Comprehensive feature-rich solution Adaptable platform for business expansion Frequent unresolved technical problems Starting price $350 Other, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## FieldRoutes alternatives While FieldRoutes supports core field service operations like scheduling and billing, buyers may want to explore alternatives if they prefer more responsive customer support, smoother mobile performance, or tools with simpler quoting and dispatch workflows. Highest Rated [4.8 (272)](https://www.capterra.com/p/130290/GorillaDesk/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [3.9 (253)](https://www.capterra.com/p/23130/PestPac/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 73% of reviewers rated it above 4 stars [3.9 (146)](https://www.capterra.com/p/78106/Service-Assistant/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 71% of reviewers rated it above 4 stars [4.6 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/146076/FieldRoutes/alternatives/) ## Who uses FieldRoutes? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Comprehensive feature-rich solution 83% positive reviews out of 42 Most users comment features include extensive built-in tools, easy customization, and ongoing additions for business needs. Frequent unresolved technical problems 74% negative reviews out of 58 Most reviewers find bugs and issues disrupt daily operations, with slow fixes and persistent glitches causing frustration. Hannah P Owner/manager, 1 employee. "This company has been in violation of its contract with me since the beginning of the contract. When I tried to resolve the issue, I was replied to for a while and then ghosted." Adaptable platform for business expansion 89% positive reviews out of 28 Most reviewers describe business growth as supported by customizable tools, robust reporting, and organizational improvements. Sarah M Owner, 2 - 10 employees. "I really have tried to make this software work-- it was supposed to be an improvement to doing everything manually and allow our company the ability to grow." Tailored pest control management 77% positive reviews out of 26 Most reviewers indicate pest control is streamlined through industry-specific workflows, user-friendly interfaces, and efficient customer handling. ## FieldRoutes's interface The interface is functional but inconsistent. While desktop navigation supports scheduling and billing tasks well, mobile usability is a recurring issue. You may also run into glitches, slow performance, and limited access to customer history while on the go. 2+ Marcela Gava Senior Content Analyst Look out for performance issues on mobile devices that can hinder technicians who rely on real-time information in the field. The desktop version handles core tasks better, but mobile limitations may slow down technicians during busy routes. Ease of Use 4.1 (337) 4.1 Based on 337 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Marcela Gava Senior Content Analyst FieldRoutes’ top-rated features help teams stay organized and responsive. They work together to reduce manual coordination, improve visibility, and support faster decision-making across office and field operations. Features 4.1 (323) 4.1 Based on 323 reviews The FieldRoutes features below were rated the highest by our reviewers. Our commentary is based on reviewer sentiment and collective feedback from reviews published across all reviews. Customer history 4.2 (73) 73 reviewers rated this feature Tracks past services, issues, products used, and technician activity with detailed notes accessible to both office and field teams. You can flag and categorize entries, though the layout may feel cluttered and mobile access is limited. Scheduling 4.0 (101) 101 reviewers rated this feature Supports flexible appointment management with map views, visual grouping, and bulk scheduling. Route optimization helps assign nearby technicians, saving time. Setup may be complex and glitches can occur. Billing & invoicing 3.9 (97) 97 reviewers rated this feature Supports invoice delivery via text, email, or mail, with automated billing and follow-ups that help reduce overdue accounts. Customizable reports aid collections and reduce overdue accounts. Users report occasional glitches and setup challenges. Mobile access 3.6 (98) 98 reviewers rated this feature Enables technicians to view schedules, complete jobs, collect payments, and add notes in the field. Real-time updates and communication tools support daily operations. Users report occasional crashes, slowness, and a less intuitive mobile interface. Routing 3.5 (86) 86 reviewers rated this feature Helps optimize technician routes with map views and grouping features. Aims to save time and reduce costs. Some users report that routing relies on straight-line distances instead of drive times, requiring manual adjustments. Extra fees for advanced features and inconsistent results are common concerns. Dispatch management 2.9 (50) 50 reviewers rated this feature Assigning technicians and optimizing routes may feel inefficient. The system doesn’t always factor in real-world drive times, which can lead to delays. Pest control activity tracking 2.9 (54) 54 reviewers rated this feature Tracking tools may be too basic for detailed reporting. Without visual mapping or trend analysis, it’s harder to monitor recurring issues or treatment results. Quotes/estimates 2.8 (47) 47 reviewers rated this feature You may find it hard to create accurate or flexible quotes. The quoting process doesn’t always support complex service packages or multi-tier pricing. Commercial trend reporting 0 reviewers rated this feature Offers advanced analytics for tracking commercial service performance over time. Intelligent routing 0 reviewers rated this feature Uses real-time data to optimize technician routes, reduce fuel costs, and minimize drive time. Real-time data reporting 0 reviewers rated this feature Provides live operational insights for more informed decision-making and performance tracking. Dynamic scheduler 0 reviewers rated this feature Allows drag-and-drop scheduling with automated reminders to reduce missed appointments and improve technician efficiency. Bundles 0 reviewers rated this feature Enables businesses to create, sell, schedule, and bill multiple services under one contract, improving operational efficiency. Convenient pre-payments 0 reviewers rated this feature Lets customers prepay a set amount and automatically deducts service charges, simplifying billing. Direct mail acquisition 0 reviewers rated this feature Allows teams to target prospects using property data like age, last sold date, and value. Mobile sales enhancements 0 reviewers rated this feature Improves mobile workflows for sales reps during peak season. All key features (51) Dashboard to view the status of ongoing processes, identify current incidents and track past activities 100.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 25.00% of 4 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases 0% of 0 reviewers... Automatically create schedules based on business needs or employee availability and qualifications 0% of 0 reviewers... Supports invoice delivery via text, email, or mail, with automated billing and follow-ups that help reduce overdue accounts. Customizable reports aid collections and reduce overdue accounts. Users report occasional glitches and setup challenges. 97 reviewers rated this feature Enables businesses to create, sell, schedule, and bill multiple services under one contract, improving operational efficiency. 0 reviewers rated this feature Track and manage schedules and meetings via an integrated calendar 57.14% of 7 reviewers that rated this feature as important or highly important Private online space that lets businesses securely share documents and provide information access to clients 0% of 0 reviewers... Offers advanced analytics for tracking commercial service performance over time. 0 reviewers rated this feature Track, store, and access client contracts or licenses 0% of 0 reviewers... Lets customers prepay a set amount and automatically deducts service charges, simplifying billing. 0 reviewers rated this feature A collection of customer information such as contact details, demographics, previous interactions, etc. 66.67% of 18 reviewers that rated this feature as important or highly important Tracks past services, issues, products used, and technician activity with detailed notes accessible to both office and field teams. You can flag and categorize entries, though the layout may feel cluttered and mobile access is limited. 73 reviewers rated this feature A website or login for customers to access information 0% of 0 reviewers... Pre-designed layouts that can be customized to match preferences and requirements 0.00% of 1 reviewers that rated this feature as important or highly important Import and export data to and from software applications 0% of 0 reviewers... Allows teams to target prospects using property data like age, last sold date, and value. 0 reviewers rated this feature Assigning technicians and optimizing routes may feel inefficient. The system doesn’t always factor in real-world drive times, which can lead to delays. 50 reviewers rated this feature Assemble applications and processes by dragging over and arranging pre-built components 0.00% of 1 reviewers that rated this feature as important or highly important Allows drag-and-drop scheduling with automated reminders to reduce missed appointments and improve technician efficiency. 0 reviewers rated this feature Electronically collect payments for goods or services 0.00% of 1 reviewers that rated this feature as important or highly important Digitally sign online documents 66.67% of 9 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps 0% of 0 reviewers... Estimate expected cost based on various factors before a project begins 0% of 0 reviewers... Management of commercial motor vehicles for work-related purposes 0.00% of 4 reviewers that rated this feature as important or highly important Specifically designed to meet the needs of lawn care businesses 0% of 0 reviewers... Intended to be used by pest control companies 67.74% of 31 reviewers that rated this feature as important or highly important Uses real-time data to optimize technician routes, reduce fuel costs, and minimize drive time. 0 reviewers rated this feature Captures invoice data and maintains comprehensive records for auditing and reporting purposes 0.00% of 2 reviewers that rated this feature as important or highly important Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments 71.43% of 21 reviewers that rated this feature as important or highly important Enables technicians to view schedules, complete jobs, collect payments, and add notes in the field. Real-time updates and communication tools support daily operations. Users report occasional crashes, slowness, and a less intuitive mobile interface. 98 reviewers rated this feature Improves mobile workflows for sales reps during peak season. 0 reviewers rated this feature Capture signatures via mobile devices 0% of 0 reviewers... Manage inventory based on different requirements of individual work orders 46.30% of 54 reviewers that rated this feature as important or highly important Tracking tools may be too basic for detailed reporting. Without visual mapping or trend analysis, it’s harder to monitor recurring issues or treatment results. 54 reviewers rated this feature Track the amount of pesticide inventory used on jobs 0% of 0 reviewers... Analyze floor plans to generate workflow 33.33% of 15 reviewers that rated this feature as important or highly important You may find it hard to create accurate or flexible quotes. The quoting process doesn’t always support complex service packages or multi-tier pricing. 47 reviewers rated this feature Receive data and information in real time 64.71% of 17 reviewers that rated this feature as important or highly important Provides live operational insights for more informed decision-making and performance tracking. 0 reviewers rated this feature Active reporting of data and metrics 0% of 0 reviewers... Timed notification for any upcoming task, deadline, appointment, or activity 80.00% of 5 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 0.00% of 1 reviewers that rated this feature as important or highly important Finding the most optimal routes for drivers based on various factors and constraints 0% of 0 reviewers... Helps optimize technician routes with map views and grouping features. Aims to save time and reduce costs. Some users report that routing relies on straight-line distances instead of drive times, requiring manual adjustments. Extra fees for advanced features and inconsistent results are common concerns. 86 reviewers rated this feature Supports flexible appointment management with map views, visual grouping, and bulk scheduling. Route optimization helps assign nearby technicians, saving time. Setup may be complex and glitches can occur. 101 reviewers rated this feature Send messages via SMS 100.00% of 1 reviewers that rated this feature as important or highly important Oversee technicians and track their assigned work orders 0% of 0 reviewers... Set up connections to third-party platforms to improve business processes 0.00% of 1 reviewers that rated this feature as important or highly important Track the amount of time spent on a job or task 0% of 0 reviewers... Creating, assign, and track jobs and/or tasks for work orders 28.57% of 7 reviewers that rated this feature as important or highly important Get Advice We can help you find the software with the features you need. Marcela Gava Senior Content Analyst FieldRoutes’ top-rated features help teams stay organized and responsive. They work together to reduce manual coordination, improve visibility, and support faster decision-making across office and field operations. Features 4.1 (323) 4.1 Based on 323 reviews ## Pricing Value for money 4.1 (296) FieldRoutes does not publish pricing on its website, but it offers tiered plans tailored to business size and needs. Based on buyer insights, most small and midsized businesses (SMBs) spend between $75 and $225 per month, with nearly one-third spending less than $75. Basic $350.00 Other,Per Month It includes: - Route Optimization - Mobile App for Techs - Automated Communication and Reminders - Lead Management - Customer Payment Portal - Real-Time Data Reporting - Sentricon Value for money 4.1 (296) 4.1 Based on 296 reviews ## Integrations Popular integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (317) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (317) 4.2 Based on 317 reviews ## User reviews Overall rating 4.2 Based on 337 reviews Filter by rating 5(178) 4(102) 3(30) 2(12) 1(15) Mentioned topic Sorted by most recent RM Reece M. Owner Chemicals ### "Good pest software, not the best for lawncare" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 December 29, 2025 It is a good system for pest control, but I was promised that it handled lawn care as well. Although it did do the job I felt it was pretty basic for the price I was paying. Pros Fantastic reporting and scheduling. Pest control operations run pretty smooth. Support is responsive Cons I own a lawn and pest company. On the lawn side of things the software was pretty buggy with pre payments. Did not care for the service proposals on the lawn programs as it was as very confusing for the customer and any changes would cost over a hundred dollars per hour Alternatives considered [RealGreen](https://www.capterra.com/p/78106/Service-Assistant/) Reasons for choosing FieldRoutes Pricing, this was by far the main factor for not choosing Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Justin M. Technician Food Production ### "Setting up payments is an issue. " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 March 16, 2025 Overall everything excluding the payment set up has been good. Customer service is a little dodgy but all in all they get back to you relatively quick. Pros The User name interface is clean and everything excluding payment set up is pretty easy and clean to navigate. Cons Their payment set up is very odd. You have links for security that expire after X amount of days than when customer go to use the link it's expired and it has to be sent again. I wish their payment system was simpler like stripe. Simple email with a link that brings you right to a window to enter cc or bank account information. Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) Reasons for choosing FieldRoutes Pricing was the main reason I chose fieldroutes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DS Dionte S. GM Retail ### "It works for the job " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 26, 2025 Great system, smooth slow and easy to navigate Pros That it works and I like that the customers are easy to look up Cons That it work slow sometimes and makes it hard to open the routes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM James M. owner Chemicals ### "Worst software in the business" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 24, 2025 I would never recommend it to anyone . If you find it useful you dont know pest control Pros Wasnt very much to like . Have been in the pest control industry 38 yrs. Cons When first inquiring about it was told by the sales person "Its the greatest. We take pestpac customer every day ." would only get to see the sosftware for a few minutes then either had to sign or not. I signed what I though was a one year agreement which included an upload of our data. Our implementation person was knowlegdable about the software but not pest control. The we found out that I was not signed up for an upload but they took my $1300 anyway. You get one hour a day for the first week the one hour a week after that . They are going to charge you for months while you arent live. Customer service is non existent, .... It is a series of home offices ..Everyone works from home . They decided to try and upload data using our reports in excel format. That was great except no history , no phone numbers and no emails . we were 3 weeks in , no data, and still 3 months from going live and decided to cancel and stay with pestpac. Pest pac is hands down a superior software in every form and better customer svc. Then they informed us we had signed a 3 year agreement and we wont get a penny back even though they never did an upload,. The claims they make online are dreams Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Josh H. President Accounting ### "Great Software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 25, 2024 4 out of 5 experience ds Pros easy to use, feature packed. df Cons the company has gotten very large which increases the inefficiency from a customer service standpoint Switched from [Prophesy, a Körber product](https://www.capterra.com/p/180560/ProphesySeries-Internet-Shipment-Tracking/) Their system was very outdated, lacked lots of needed updates/functions Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) Reasons for choosing FieldRoutes Ease of use and the dashboard was much more intuitive Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KR ken r. owner Accounting ### "needs work in support department " 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 6/10 November 25, 2024 i like the system just the lack of support when its needed not two to three days later if they ever call back at all no one ever answers the phone Pros scheduling seeing your whole schedule for the month Cons service no support when you need it they calll back 2-3 days if at all Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RR Randolf R. Termite Service Manager Consumer Services ### "Simplicity at its finest. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 6, 2024 Simple and so so if it means functionality. Pros It’s simplicity. But the support system that it provides is refreshing. Cons Its simplicity. Review reports such as this one. I should be paid for this kind of feedback. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR James R. Pest control technician Environmental Services ### "Well integrated, runs smoothly, would recommend. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 6, 2024 Been using it for a few years now. Every app has glitches but I feel it’s been relatively smooth. Pros Everything is pretty integrated and works well. Cons I wish the app didn’t refresh or reload while checked into an appointment. If I leave the app and go back, the app starts from the schedule menu. That could be a setting on my phone, not really sure. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 13, 2024 Dear James, Thank you for your positive review! We’re glad to hear that FieldRoutes has been running smoothly and that you find its integration beneficial for your work. We understand your concern about the app refreshing while you’re checked into an appointment. This may be related to specific settings on your device, but we’ll look into it to see if there’s anything we can do to improve this experience. We appreciate your feedback and are happy to hear that, despite occasional glitches, FieldRoutes has been relatively smooth for you. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to support you! GS Gabriel S. Partner Consumer Services ### "NO SUPPORT!!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 13, 2024 The set was easy. The training that we were given was ok. The trainer only gave us training on the office desktop software. She was not trained to give us real world training on the mobile app. We were given no training WDO reports. No training on reporting to state and counties. The product looks good and it has all the features you could want. But not having the proper training for them makes it all useless. Not being able to get a response from the support team creates a "you are on your own situation." Currently this is creating a situation that if not just us, but anyone is not able to properly report to the governing agencies who is going to held accountable? The state and county offices are not going to go after Fieldroutes. We are the ones at risk. Pros The soft has many good features that help you manage the business. Cons NO SUPPORT!! Left (and this the truth) 57 voice message when we were not able service a huge account with over 70 devices. Was not able to get answer for three days. Switched from [ServSuite](https://www.capterra.com/p/25008/ServSuite/) Fieldroutes bought out Servsuite. ServSuite is going to be shut down. Reasons for choosing FieldRoutes They said they would wave the $5000.00 set up fee. Which they did. We were led to believe that moving our data base would be about that much regardless of who we switched to. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 13, 2024 Dear Gabriel, Thank you for speaking with me earlier. I’m sorry to hear about the challenges you’ve faced with support and training. I want to assure you that we’re taking your feedback seriously and are working to resolve the issues you encountered. We understand how critical timely support and comprehensive training are to effectively use our system. We’re currently addressing the lack of response you experienced and will ensure that you receive the support you need moving forward. Additionally, we’re reviewing our training materials to better cover real-world applications, including mobile app usage and reporting requirements. Thank you for your patience and for bringing these concerns to our attention. We’ll be following up shortly to ensure everything is resolved to your satisfaction. If you have any more questions or need immediate assistance, please feel free to reach out directly. Best regards, NL Norland L. Sales manager Research ### "Review of app" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 8, 2024 I’d use it but it could be better ….. thank you Pros It’s user friendly …..like how it works Cons Too slow sometimes also when clicking on a tech it shoots the screen back to the top Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 13, 2024 Hi Norland, Thank you for your feedback and for highlighting the user-friendly aspects of our app. We’re glad to hear that you find it easy to use! We’re sorry to learn about the issues with the app’s speed and the screen jumping when clicking on a tech. Your input is valuable, and we’re actively working to address these concerns to improve the overall experience. Thank you for taking the time to share your thoughts. If you have any additional feedback or need further assistance, please don’t hesitate to reach out. [View all Reviews](https://www.capterra.com/p/146076/FieldRoutes/reviews/) ## FAQs While implementation depends on your unique processes and business size, you can expect to set aside up to two weeks for your team to becme familiar with the tool. A full-scale rollout can take two to three months, depending on data complexity. Plus, FieldRoutes provides an Implementation Specialist and offers both group and one-on-one training to support the transition. Absolutely. FieldRoutes is designed for small and midsize businesses and offers onboarding support tailored to smaller teams. Reviewers note that even small teams receive personalized training and support during setup. Yes. FieldRoutes includes a mobile app for technicians and sales reps. However, the mobile experience can be slower and less reliable than the desktop version, especially when uploading documents or accessing full customer history. Yes. FieldRoutes supports a mix of native and third-party integrations for accounting, marketing, payments, and fleet management tools. These help unify operations and reduce manual work across systems. After onboarding, users transition to FieldRoutes’ dedicated U.S.-based support team, available Monday through Friday, 8 a.m. to 6 p.m. CST. Support includes online resources, ticketing, and phone assistance. FieldRoutes emphasizes automation and simplicity. According to the vendor, the interface is designed to minimize clicks and streamline workflows, especially for customer service teams and large-scale operations. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from FieldRoutes’s own online content in July 2025, including the product's website and its social media channels. ## Related reading ### [5 Key Field Service Management Software Features With Top Products That Offer Them](https://www.capterra.com/resources/key-field-service-management-software-features/) Published April 18, 2024 by [Preksha Buttan](https://www.capterra.com/resources/author/pbuttan/) ### [7 Top-Rated Free Field Service Management Software](https://www.capterra.com/resources/best-free-field-service-management-software-products/) Published May 22, 2024 by [Shephalii Kapoor](https://www.capterra.com/resources/author/skapoor/) Popular comparisons [Briostack vs FieldRoutes](https://www.capterra.com/compare/146076-160267/FieldRoutes-vs-Briostack)[PestPac vs FieldRoutes](https://www.capterra.com/compare/23130-146076/PestPac-vs-FieldRoutes)[GorillaDesk vs FieldRoutes](https://www.capterra.com/compare/130290-146076/GorillaDesk-vs-FieldRoutes)[RealGreen vs FieldRoutes](https://www.capterra.com/compare/78106-146076/Service-Assistant-vs-FieldRoutes) [EviSane vs FieldRoutes](https://www.capterra.com/compare/146076-179537/FieldRoutes-vs-EviSane)[Jobber vs FieldRoutes](https://www.capterra.com/compare/127994-146076/Jobber-vs-FieldRoutes)[ServiceTitan vs FieldRoutes](https://www.capterra.com/compare/146076-150053/FieldRoutes-vs-ServiceTitan)[ServiceWorks vs FieldRoutes](https://www.capterra.com/compare/146076-183679/FieldRoutes-vs-ServiceWorks)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)