# SimpleTexting Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is SimpleTexting the right SMS Marketing solution for you? Explore 248 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/145859/SimpleTexting/reviews

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SimpleTexting

4.7 (248)

[View alternatives](https://www.capterra.com/p/145859/SimpleTexting/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of SimpleTexting

Ease of use

4.7

Customer Service

4.7

## Pros and Cons in Reviews

CC

Charalampos C

OwnerChemicals, 51 - 200 employeesUsed the software for: Less than 6 months.

“The friendly environment the easily process the quicker as it is possible resolve of the main problems“

August 30, 2025

SC

Sabrina C

Billing SpecialistHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years.

“It lags, sometimes stops working and takes forever to load which makes it super hard to work with since its one of the main tools we use.“

November 19, 2024

Chris K

Assistant DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years.

“It has plenty of automations to make communication less cumbersome.“

January 6, 2025

RF

Raegan F

AdministratorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years.

“There were some lags in receiving texts sometimes.“

February 13, 2025

RF

Raegan F

AdministratorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years.

“Pretty decent experience, wouldve stayed with them except we moved to an all in one phone/fax/text provider.“

February 13, 2025

sb

selen b

PsychologistHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: I used a free trial.

“It is really expensive in Turkey marketing. Because of the dollar exchange rate.“

September 7, 2023

Chris K

Assistant DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years.

“SimpleTexting is an easy and effective tool to communicate with my clients. “

January 6, 2025

aH

abigail H

Fitness InstructorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: I used a free trial.

“The only problem I had was not receiving my code on time, but you can always get a new one if it does not work.“

February 11, 2023

## Showing most helpful reviews

Showing 1-25 of 248 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Shelby R.  
Marketing Manager  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Software has everything we need!"

May 29, 2020

5.0

We've really loved being able to build our SMS list and SimpleTexting has been easy to use.

Pros

We had tried three options simultaneously and picked SimpleTexting because it has so many integrations that are easy to use. We are able to do giveaway contests, collect data, it integrates with our email software - really, they are the pros and have figured out what most clients need from the start.

Cons

There's nothing that I dislike thus far. It is slightly more expensive than other options, but right now it's worth it for all of the integrations

Alternatives considered

[Textedly](https://www.capterra.com/p/150912/Textedly/)

Reason for choosing SimpleTexting

Because they offered the most options and customizations. User-friendly interface. Great support.

Review Source

VR

Verified Reviewer  
Assistant Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great Product, Great Price, Great Experience!"

January 6, 2025

5.0

The experience was great. Customer support was helpful, trainings were easy, and the product hit the nail on the head!

Pros

SimpleTexting is an easy and effective tool to communicate with my clients. It has plenty of automations to make communication less cumbersome.

Cons

Not being able to buy add on credits is smaller packages.

Switched from

[EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/)

Pricing and ease of use on SimpleTexting made it easier to implement in my organization

Review Source

MB

Michael B.  
Owner  
Mental Health Care  
Used the software for: Less than 6 months

### "BE VERY CAREFUL WITH THIS COMPANY."

April 29, 2025

1.0

Our $295 refund request (submitted12 days after purchase) was denied based upon their small print "out" clause. As a compromise, Simple Texting did offer "extra credits" beyond the 6000 useless ones we had pre-purchased. When I went to post this review on their website I found only 5 star reviews and could not find posting access.

Pros

clear implementation process. fast chat response time

Cons

Questionable Advertising/Refund Practices 1. Website unclear about timing of texting. It infers instantaneous sending (as needed in my practice). After purchase and installation, my tech discovered that the soonest send was 30 minutes after send command (although 1st Simple Texting rep insisted instantaneous was possible. 2nd one admitted it was not. 2. On their website, "FREE TRIAL" and "14 DAY REFUND" are displayed in large text. Those courtesies are denied when pre-purchasing an annual plan. That disclaimer is listed in very small print elsewhere in contract.

Review Source

MS

Mohammed S.  
Field Manager  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "A great tool for generating leads that allows you to save your resources for the last mile"

July 21, 2021

5.0

As a foreigner in the U.S, there was a lot to get used to. And the option of having to go door-to-door to conduct respondent interviews for our research project was terrifying to say the least. And since our email response rates were less than 8%, we needed another alternative. And boy am I grateful Simple Texting gave allowed us to achieve more than the minimum rate we needed, but more importantly saved me from the dread I had to face if we had to do in-person engagements.

Pros

The automated message response mechanism works to absolute perfection. On our first project using it to engage respondents on our post-grad research project, I was a bit skeptical and recommended just one standard response to each reply we got -- thanking them for reaching out, and promising to call them back. But I got won over during the test run, and I was particularly amazed at the intelligence of the system to spot keywords even in badly composed or constructed replies.

Cons

I wished there was a back up emailing mechanism for contacts whose messages get bounced back or are undelivered. Chances are, if we got the phone number wrong, maybe we got the email address right; that way we can still count those in our reach figures.

Alternatives considered

[SlickText](https://www.capterra.com/p/155430/SlickText-com/)

Reason for choosing SimpleTexting

Something about the product name being cheesy, so it lost out in the vote.

Switched from

[MailerLite](https://www.capterra.com/p/136603/MailerLite/)

Our response rates were not great and we couldn't quite afford it either.

Review Source

VR

Verified Reviewer  
CEO  
Broadcast Media  
Used the software for: 2+ years

### "One of the best strategic partner you will ever find in business."

April 1, 2020

5.0

After being burned badly by other companies who present themselves as similar (years ago) I entered into business with Simple Texting. From then to now, I have renewed my enthusiasm for one of the most effective means to market anything, I’ve ever experienced.

Pros

I am constantly amazed at how this company manages to find and keep some of the most talented people who are relentlessly dedicated to their customers success. In an age when many tech companies rely on synthetic customer service driven by soulless algorithms, Simple Texting is NOT one of them. ST is real live people WITH SOULS who truly care about their customers success and will do anything in their power to make it work for customers. They take complicated technology and strategies and make them flat-out simple.

Cons

The cons are too few to even mention. Simple Texting is great!

Alternatives considered

[Brevo](https://www.capterra.com/p/132996/brevo/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/)

Reason for choosing SimpleTexting

I had a phone conversation with this company’s CEO (Sean G.) before engagement. After just a few minutes, it was evident that this company was built for “long-haul” success for themselves and the lucky customers that do business with them.

Review Source

VR

Verified Reviewer  
President  
Insurance  
Used the software for: Less than 6 months

### "Made a Mistake"

April 7, 2023

1.0

Terrible experience, my number was down for weeks so I decided to cancel the service order, they could not sport a simple local number. On top of that they are denying a full refund claiming they incurred in costs associated with my order, What about my loss after weeks of being unable to text? They said the processed was going to take 7-10 Bus days, its been three times that time now.

Pros

The staff is always there, at least to tell you they can't do anything.

Cons

Inept service, unable to port a single local number in a month.

Alternatives considered

[Textline](https://www.capterra.com/p/168213/Textline/)

Reason for choosing SimpleTexting

More affordable and the features seemed better.

Switched from

[EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/)

I needed Spanish special character since most of my clients are Spanish speakers.

Review Source

VR

Verified Reviewer  
It Manager  
Philanthropy  
Used the software for: 6-12 months

### "Intuitive Product and Easy to Use!"

February 3, 2020

5.0

It gave us an option for text to give service which was a "nice to have" not a priority.

Pros

The option of having unlimited keywords was important to us. We wanted to be able to use this product for multiple projects.

Cons

At this time we don't have anything that we are not fond of.

Switched from

[EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/)

EZ Texting was more expensive and not as intuitive to use. Once again unlimited keywords was the draw for us.

Review Source

Response from Sinch

February 7, 2020

Thanks for this sweet review! It's wonderful to hear that our unlimited Keywords feature has helped you with your multiple use cases. :) Keep up the great work!

RF

Raegan F.  
Administrator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Good price for good service"

February 13, 2025

4.0

Pretty decent experience, wouldve stayed with them except we moved to an all in one phone/fax/text provider.

Pros

Being able to text with people from our landline made communication with clients way way easier. We could log in from anywhere, phone or computer, and be connected to our business landline. Being able to send mass texts to our contact list was super helpful as well.

Cons

There were some lags in receiving texts sometimes. It was more often than my current provider but not a massive issue.

Review Source

LN

Lori N.  
Owner  
Retail  
Used the software for: 2+ years

### "Robust suite of features and a great value! "

March 25, 2025

5.0

Overall, SimpleTexting is a very straightforward and easy to use SMS Marketing platform. I especially liked how they made sure our messages were in compliance with local laws and regulations, and how simple it is to get started!

Pros

SimpleTexting offers a robust suite of features and a great value for the price!

Cons

Didn't have integration with my email marketing platform, which is desirable for a comprehensive review of our marketing efforts.

Review Source

SC

Sabrina C.  
Billing Specialist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Gets it done."

November 19, 2024

3.0

It helps communicate and it is really easy to send messages, and create campaign that are scheduled to be sent on specific dates/times.

Pros

Its easy to use and send messages, even campaigns are easy to schedule and set up.

Cons

It lags, sometimes stops working and takes forever to load which makes it super hard to work with since its one of the main tools we use.

Review Source

BB

Britta B.  
Trips coordinator  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Simple texting review "

April 10, 2025

5.0

It has overall been a great texting platform for us

Pros

The option to contact multiple contact lists, scheduling texts, the response feature, and that I can add videos, links, and pictures

Cons

The size restrictions to adding media to a text

Review Source

NM

Nikki M.  
HR Manager  
Retail  
Used the software for: Less than 6 months

### "SimpleTexting is Simple"

March 7, 2025

5.0

Have only used it twice so far. Once as a test to make sure everyone received it and the next was used to report a late start due to weather.

Pros

Intuitive design, it is super easy to use

Cons

Nothing negative to report have used this twice already without issue.

Review Source

VR

Verified Reviewer  
VP of Operations  
Marketing and Advertising  
Used the software for: Less than 6 months

### "True-to-name: Simple to get up-and-running quickly!"

November 16, 2020

5.0

The overall experience has been favorable on the platform and in contact with their support team. They're well-positioned to help any organization that is looking to get up-to-speed rapidly with SMS campaigns.

Pros

In a world where SMS campaign deployment platforms are frequently complicated to setup, port numbers, upload/reconcile lists, maintain compliance, etc. SimpleTexting is a breath of fresh-air. Instead of getting bogged-down in all the intricacies of setup on several other platforms, SimpleTexting allowed us to get up-and-running within the same day. I'll be interested to see what more strategic integrations with SimpleTexting might look like as our organization operationalizes SMS as a regular comms channel. We still use the platform very tactically, so I'm interested to see in what ways the relationship could be built-out over time or whether ultimately we'll outgrow it. Regardless, it's a wonderful product that got us exactly what we needed, when we needed it.

Cons

While I'm mostly very upbeat on the platform, there are a couple things that would be valuable feature additions, including throttling of deployments, extendable contact attributes (ability to add-in other customized import fields) and the ability to pass-through unique URLs using merged contact attributes.

Reason for choosing SimpleTexting

The ease-of-use and rapid on-boarding sans complications that seem to be typical of the industry. Well done, SimpleTexting!

Review Source

Response from Sinch

November 19, 2020

Hello! Thanks for this insightful review. We are glad to hear that you are able to get your account up-and-running within the same day. It's very important for us that our customers can start sending texts or deploy keywords and web forms within minutes to build their subscribers list. We will surely pass your suggestions to our awesome development team as we think those will be great additions to our existing features. Feel free to check our SimpleTexting Academy from the Help Center to know more about our other features.

SH

Stephen H.  
Communications Director  
Religious Institutions  
Used the software for: 6-12 months

### "The name says it all!"

December 1, 2020

5.0

This texting platform has been super easy to use and support has been super helpful when I've had a question outside of their great training videos

Pros

Very simple to use yet capable of doing sooo much more

Cons

API capabilities only work with your toll free long number, won't work if you use a short code number

Reason for choosing SimpleTexting

API capabilities was one of the greatest reasons we switched but as we've used it more and more there have been so many other reasons like assigning texts to other users, the SimpleTexting app, texting templates and scheduling...and the list could go on and on.

Review Source

Response from Sinch

December 8, 2020

Hi Stephen! We appreciate your great feedback. Confirmation from customers like you on how simple and powerful the program is means a lot to us. We're also glad that you're one of the customers that are using API capabilities. With API there's almost an endless possibility of things that you can do for your SMS marketing efforts. As always, please reach out to our helpful support team when you need help.

SB

Sydoney B.  
Prevention & Parenting Educator  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Practical and useful, but not without its quirks"

September 28, 2020

4.0

Pros

SimpleTexting is relatively easy to use and implement. It sends the same text to lists of people, and one can schedule texts to individuals if needed. Campaigns can be personalized with information like first and last name, which can increase number of responses.

Cons

Both the website and smart phone app don't refresh/update very well. Unlike a regular messaging service where the most recent message will show up almost immediately, you often have to refresh the page or navigate away and back in to see new responses from clients. Additionally, a person cannot just unsubscribe from a list. If they unsubscribe, they unsubscribe from EVERYTHING, which, for our clientele base, is not helpful. When someone texts in without using a keyword, their message can be difficult to find and can be easily missed. Finally, it would be nice to have a feature where a list of people are notified through email if a subscriber on a certain list responds.

Review Source

MF

Mike F.  
President  
Real Estate  
Used the software for: 1-2 years

### "Brings our business into the new decade!"

January 13, 2020

5.0

It is easy to set up and implement. I researched every competitor I could find and SimpleTexting was by far the best value. Setting up separate keywords for each property I offer for sale gives me instant feedback on what ones are more popular than others. And doing a text "blast" to my list has a much better response rate than an identical email "blast".

Pros

It is an easy to use and effective way to engage with prospects and customers.

Cons

I can't think of anything I do not like.

Reason for choosing SimpleTexting

Best value (no "per keyword" charges really makes a difference for me). Plus super easy to use.

Review Source

Response from Sinch

January 14, 2020

Thank you so much for this positive review, Mike! We love our real estate customers and are so happy that the platform's become an easy way for you to connect with your prospects (and that it's been easier than email!). Let us know if there's ever anything else we can do to support you!

KW

Kevin W.  
Store Associate  
Real Estate  
Used the software for: 1-2 years

### "SimpleTexting for A-1 Self Storage"

November 23, 2020

5.0

The software offered our business a new and an efficient way to communicate with customers. We've experienced quicker response times from customers at a higher volume than traditional voice calls and emails.

Pros

The software is easy to use and I like the template feature for quicker notifications and replies to multiple customers.

Cons

The only con is the 160 word/character limitation when sending and receiving text messages.

Review Source

Response from Sinch

November 24, 2020

Hello Kevin! Thanks for your great feedback. The template feature is indeed a great tool to save messages that you usually send to customer inquiries so you won't have to type it over again. We're constantly improving our product and I will definitely pass your suggestion to our engineers regarding the character limit on templates.

WD

Whitney D.  
Business Owner  
Retail  
Used the software for: 6-12 months

### "Mom-preneur MUST HAVE!"

January 21, 2020

5.0

My business is a child’s product. Moms are buying my items. Moms that are busy, and needing that extra reminder! My text alerts notify my customers when an anticipated release is live, or rewards them with a random discount code! Within minutes of sending a text, I’m pushing sales to my website!

Pros

It’s easy! I’m a business owner with a growing business! But before that...I’m a mom of 4! I need my software to be simple and fast! This meets those needs!

Cons

I wish you could send image! Not links to images, but send the actual image in the text and still have a link to shop!

Review Source

Response from Sinch

January 23, 2020

Hey Whitney! Thanks for this positive review! We love our mompreneurs and are so thrilled the platform is helping to drive sales to your website. :D I wanted to let you know that you actually can send images (along with links to your shop) in the same message! You can do this by toggling the "MMS" button when sending a Campaign. You can read more about sending images here: http://txt.vg/YyBW70. Let us know if you have any questions as you go to do this!

Harrison A.  
Creative Director  
Higher Education  
Used the software for: 1-2 years

### "Simply the best"

November 9, 2018

5.0

We use texting for multiple campaigns and objectives. Simple Texting has everything we need and much more.

Pros

Simple Texting is the best tool for texting based campaigns, and their support is A+. And of course the value is just too good to pass up.

Cons

Hard to find when searching for best texting platfomr

Review Source

Response from Sinch

November 30, 2018

Thank you so much for your kind words Harrison! We're happy that we've been able to provide all the tools that you need to your text campaigns and we work hard to introduce new features that will best serve our customers.

VR

Verified Reviewer  
Executive Director  
Mental Health Care  
Used the software for: Less than 6 months

### "Decent, but can not "replicate campaign" without some painful "cut and paste""

November 28, 2018

3.0

Meh

Pros

Fairly easy to use. Why do I have to use more words? Meh.

Cons

Texts cannot be emulated to come "FROM" our own company name or a person in our company, so many of our recipients immediately opted OUT. Also, it should be soooo simple to "replicate campaign" to send the same message again, with a few tweaks, or to a newly imported set of recipients. But no, it's a painful cut and paste each time. Also, the system does not safe drafts?!

Review Source

Response from Sinch

January 11, 2019

Thank you for your feedback! We always appreciate customer suggestions and have implemented the ability duplicate past campaigns!

JC

James C.  
Marketing Director  
Insurance  
Used the software for: 1-2 years

### "Great for Communicating"

November 10, 2020

5.0

Pros

Simple Texting is very easy to use and is great for helping us keep in touch and communicating effectively with our clients.

Cons

No cons with simple texting. It was easy to setup, easy to use, and their customer service is friendly and responsive.

Review Source

Response from Sinch

November 11, 2020

Hey James! Thanks for the sweet review! Compliments like this from customers like you encourage us to provide a better service. We are glad that the platform is helping you to keep in touch with your customers.

VR

Verified Reviewer  
Video Production | Graphic Design for Print and Web | Photography  
  
Used the software for: Less than 6 months

### "SimpleTexting has a well thought out online application and absolutely amazing support."

October 26, 2017

5.0

Pros

Very simple to use online application. Their website is clean and streamlined; you simply cannot get lost on their website. The support is unbelievably great, where you can email, chat, call, and all queries are handled by the same person (no sending you off to billing for a new support person). I even received a complimentary add-on. My list of pros could go on, but you get the idea.

Cons

I am unable to text outside of USA, but that may be a limitation of the industry (not sure about this). However, they do provide text-to-email as a backup sending method.

Review Source

Response from Sinch

October 30, 2017

Thanks for taking a few minutes to review our service! Hearing from our customers means the world to us. We're excited that you're loving how easy it is to use our online app to send messages. We try and keep it Simple :) As far as sending text messages outside the USA, we currently offer service in Canada and are continuing to look at how we can improve access around the world.

Doug C.  
chiropractor  
  
Used the software for: Less than 6 months

### "Finally a way to get off your phone"

June 6, 2018

5.0

Pros

I really like Simple Texting for business. No one likes calls anymore. A text can be delivered at any time of day and everyone gets them and reads them.

Cons

I'm not always sure that the texts are read or if the client wants these texts but there is always a way to opt out for them

Review Source

Response from Sinch

July 17, 2018

Thanks for the feedback Doug! We're happy to have allowed you to reach your clients without needing to make any calls! The great thing about texting is that the vast majority of texts are opened, with most being opened within a few minutes of being received!

CL

Chloe L.  
Digital Media Publisher  
Religious Institutions  
Used the software for: Less than 6 months

### "A great tool, but not quite as the full integration system that we'd hoped for "

June 10, 2020

5.0

We'd previously used another software to send out daily text messages, but the amount of subscribers we had wasn't a good fit for their system. We have seen great delivery and open rates with SimpleTexting and the interface is easy to navigate and understand.

Pros

I loved being able to create a template (and the best practices templates that are included are helpful, too). This makes sending our nightly texts as simple as a few clicks.

Cons

We went with SimpleTexting as a solution to texting our contacts due to the MailChimp integration. But we discovered that the integration doesn't work for many of our contacts, since we only have their phone numbers, not their emails (which are required to enter a contact in MailChimp).

Review Source

TG

Tonia G.  
Marketing  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Easy to use and administrate"

July 10, 2020

5.0

Reaching customers through texting is exceptionally helpful and unlike other more expensive options like print and TV, you see immediate results. You will get out what you put into it.

Pros

Love the intuitive interface and uncomplicated panels. Adding users is easy, and the program is simple enough to empower all levels of tech proficiency. Even more, love the instant chat support -have used it several times.

Cons

Would love a few more criteria options for list segmentation, but it works fine.

Review Source

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