# TXT180 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TXT180 the right SMS Marketing solution for you? Explore 263 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145844/TXT180/reviews --- TXT180 4.7 (263) [View alternatives](https://www.capterra.com/p/145844/TXT180/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TXT180 Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews KM KAREN M TRAVEL AGENTAirlines/Aviation, Self-employedUsed the software for: 6-12 months. “I THINK THIS APP SIMPLIFIES MY WORK AND SENDING MESSAGES IS FAST, I ONLY HAD PROBLEMS ONCE AND THE ATTENTION WHEN I CALLED WAS VERY GOOD, THEY HELPED ME QUICKLY“ April 8, 2025 GD Goran D CEOEducation Management, 2 - 10 employeesUsed the software for: 1-2 years. “There have been occasional bugs and glitches with payment. While these issues are usually resolved quickly, they can be disruptive when they occur.“ April 8, 2025 GD Goran D CEOEducation Management, 2 - 10 employeesUsed the software for: 1-2 years. “The design is clean and intuitive, which enhances the user experience.“ April 8, 2025 JH Johnny H OwnerTobacco, Self-employedUsed the software for: 1-2 years. “They dont really care about there customers the system is very finicky and can cost you a lot of money for 1 lol mistake“ April 16, 2020 MG Maud G Digital Marketing & Communications ManagerFinancial Services, 11 - 50 employeesUsed the software for: More than 2 years. “It is gratifying to communicate and win them, through TXT180 to earn them.“ November 6, 2022 NW Nick W PresidentInsurance, 2 - 10 employeesUsed the software for: Less than 6 months. “The customer service is amazing.“ February 2, 2023 ## Showing most helpful reviews Showing 1-25 of 263 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Eric B. Web & Digital Analytics Manager Management Consulting Used the software for: 2+ years ### "Been a customer for years" October 31, 2018 5.0 TXT180 has been a partner for years. They are the underlying infrastructure for our award-winning text to donate service. We've been very happy with their service and the functionality. Overall, it's been a great partnership! Pros Probably the customer service. CSR is always helpful and wonderful to work with. She finds a solution to your needs. Cons The fact that I cannot change or delete my keywords myself. Review Source LA Lisa A. MIS Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Texting-trying to keep up with the changing time" July 23, 2019 5.0 Overall the experience has been positive, so far it has been working for our need and we hope to use it for other programs that will be starting in the fall. Its affordable and we would recommend it to other agencies or businesses to try the free trial you will not be disappointed. Pros I liked that it was easy to use, it was very user friendly and if I needed assistance customer service was there to help. It did exactly what is said it would do a it was a great fit for our agency since we are not that to big and the price was just right for our budget. Cons The amount of characters that can be typed for each message and that you can not send an emoji in your message. Alternatives considered [SlickText](https://www.capterra.com/p/155430/SlickText-com/)[EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) Reason for choosing TXT180 Easy to use system, affordability and the helpful customer service. Review Source Response from TXT180 July 26, 2019 Thank you for your great review, Lisa! We're happy to hear that you have found it to be user-friendly and that it is working well for your business' needs. We are in the process of adding MMS messages to the service which will allow for the use of media, emojis, and longer character counts (up to 1,600) in October so stay tuned for those features. We appreciate your business and feedback! DJ L. Business Owner Entertainment Used the software for: 1-2 years ### "It's ok" August 30, 2018 3.0 I'm probably going to change soon. Pros I like it because it's cheap, but I think it could be better. It's super simple and straight forward but I've seen other text platforms and I've thought about changing many times but haven't gotta around to it. I think it's a little outdated but the overall working software is ok. It does want it says, creates a text group and sends out text. Cons It doesn't have great analytics. It doesn't help me to grow the groups. I don't like having to pay for more add-ons when it should be included in my package. I think the software could be better. The mobile is really bad. Review Source GD Goran D. CEO Education Management Used the software for: 1-2 years ### "TXT180 review" April 8, 2025 5.0 txt180 remains a valuable tool for anyone who needs to handle large volumes of text efficiently. With a bit of patience and perhaps some initial investment in a paid plan, users can unlock a lot of useful functionality. Pros txt180 offers a straightforward and easy-to-use interface, making it accessible even for those who are not tech-savvy. The design is clean and intuitive, which enhances the user experience. Cons There have been occasional bugs and glitches with payment. While these issues are usually resolved quickly, they can be disruptive when they occur. Review Source Response from TXT180 April 9, 2025 Thanks Goran! We are glad our texting platform is able to help your business. We strive to provide the best possible customer support along with the easiest platform to use in the industry. KM KAREN M. TRAVEL AGENT Airlines/Aviation Used the software for: 6-12 months ### "I LIKE TXT180" April 8, 2025 5.0 I THINK THIS APP SIMPLIFIES MY WORK AND SENDING MESSAGES IS FAST, I ONLY HAD PROBLEMS ONCE AND THE ATTENTION WHEN I CALLED WAS VERY GOOD, THEY HELPED ME QUICKLY Pros IT IS A VERY EASY APPLICATION TO USE, IT HAS HELPED ME A LOT IN THE BUSINESS Cons I THINK THE PRICE IS VERY GOOD FOR THE SERVICE, THEY HAVE VERY GOOD CUSTOMER SERVICE Review Source Response from TXT180 April 9, 2025 Thanks for reviewing our text marketing software. We appreciate your business! Alexander G. Freelance Marketing Consultant Marketing and Advertising Used the software for: 6-12 months ### "Great product & service!" February 1, 2019 5.0 I use TXT180 as a SMS autoresponder and it's perfect for what I need. Pros I really like the ease of use, that the support team has always been very helpful, and I think it's a great price for this product & service. Cons I don't really have any complaints to be honest. Review Source Response from TXT180 February 5, 2019 We're really happy to hear that TXT180 is working well for your business, Alexander! Thank you for taking the time to review us. Sulondia (Sue-Ham) H. Writer, Director, Producer Used the software for: 1-2 years ### "Love txt180 - it's an inexpensive, simple way to reach new customers & communicate with existing one" April 5, 2018 5.0 Pros I love that its fast, easy, affordable, and effective. Everyone has a cell phone - so it's quite easy to get persons to subscribe and very fast and efficient for me to deliver upcoming events, auditions, or sales I am offering for my business. Another huge plus is the fact that I am able to auto deliver messages, drip messages, set up call lists, and message subscribers from the software. Cons I really do not have any cons about the software. I absolutely love it, hence the reason I am still utilizing it nearly 2 years later. Review Source Alex T. Adjunct Professor Higher Education Used the software for: 2+ years ### "Great experience, value, ease of use" April 5, 2018 5.0 Pros TXT180 is very easy to use and navigate. It's simple for people to sign up, and I love being able to schedule messages in advance. Cons I wish that when people opted in, they provided their name. When I put in contacts, I can add a name, but if they opt in it is blank. Review Source Tina S. Office Manager/Administrative Assistant Used the software for: 2+ years ### "Use It All The Time - Love It" April 5, 2018 5.0 Pros The ease of communicating with our 800+ members whenever we have information we need to distribute in a timely manner Cons Honestly, with how we utilize the software I haven't had any issues to dislike, and we have been using this for several years now. Review Source Sam I. Founder/Owner Internet Used the software for: 6-12 months ### "Easy to use, never an issue, good price for the features available." April 9, 2018 5.0 We were able to add an effective new marketing channel to our list of tools that we use to drive people to our weekly events. Pros 1) The ability to pre-schedule posts - pre-scheduling out posts for the week or month is easy and saves time 2) Simplicity of interface - it's easy to navigate around the platform and find what you're looking for. Cons 1) Signup form - the look and feel of the signup form looks outdated 2) Text-To-Win - can't pre-schedule text-to-win messages Review Source ME Markita E. Sales Funnel Strategist E-Learning Used the software for: Less than 6 months ### "More Money in Less Time" April 8, 2025 5.0 Overall I love this app! I used it to remind my students of my virtual class times and send sales reminders. Pros I was able to get a short code and easily schedule texts. Cons I have to set up a new phone number for another code Review Source Response from TXT180 April 9, 2025 Thanks Markita! We appreciate the feedback! MG Maud G. Digital Marketing & Communications Manager Financial Services Used the software for: 2+ years ### "An effective tool to increase the customer base in the fastest way" November 6, 2022 5.0 Pros We can reach the target audience in a practical way. It is gratifying to communicate and win them, through TXT180 to earn them. Cons There is nothing missing or dislike about the product. Review Source VR Verified Reviewer VP Media Services; Partner Used the software for: 2+ years ### "TXT180 has been a great platform for us to provide low cost text marketing." April 5, 2018 5.0 Allows us another platform to help our clients to promote. Pros Ease of use and value. Ability to store templates also makes it easy to run recurring event campaigns. Cons I don't really have any cons of any importance. The only thing I can think of is that the pricing has changed a bit. But they grandfathered our plan, so did not affect us. Review Source Ashley J. Fitness instructor Health, Wellness and Fitness Used the software for: Less than 6 months ### "TXT180 Exceeded my Expectations!" July 15, 2019 5.0 TXT180 solved the business problem I had of sending mass text in a very concise and efficient way to my fitness class members and potential members. It made communication easy. I have gotten great feedback from my fitness participants about the text alerts. More people open my texts and read them, then when I send out email newsletters. Pros What I liked most about the product is that it was very user-friendly; it was very easy to use I was able to add my contacts easily. Even when the trial was over I was able to come back to my account and send out text with no issue that’s what made me decide to use this software indefinitely. I am a fitness instructor, and right now I don’t need more than 500 texts per month so the first package was perfect for me. Their packages are well thought out. Cons I don’t have any cons to report at this time . Review Source Response from TXT180 July 17, 2019 Ashley, Thank you for taking the time to review TXT180! Our team is happy to hear that the software is easy to use and is working well for your needs. We appreciate your business. JD Jamie D. Technology Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "TXT180 works great for our purposes" February 5, 2019 5.0 We no longer have to call all staff to tell them the office is closed because of weather conditions, one simple text and done. Pros This software is extremely easy to use. the primary purpose we use it is to alert staff of snow days and not to report to work. We also use in on occasion to send out reminders for staff events. Although we require staff to complete a form to sign up for the service, they can remove themselves at any time they wish, which means I don't have to manage it with staff turnover. Cons We have a couple people that are authorized to send out texts, but there is now way for me to determine who has sent out the texts. This would be very helpful in order to allocate the expenses across departments. Review Source Response from TXT180 February 7, 2019 Jamie, thank you for taking the time to review us. We appreciate your feedback and I'll add your suggestion to have the texts traceable by user to our tech dept and see if that is a capability we can implement. We're happy to hear it works well for your company. VR Verified Reviewer Web & Digital Analytics Manager Management Consulting Used the software for: 1-2 years ### "Excellent customer service" April 5, 2018 5.0 Pros Lots of features and easy to use. I like the scheduler and drip message functions. They're customer service is excellent. Cons Initial set up of keywords is kind of pricey. Wish they offered weekend customer support. Also wish that I can delete or modify keywords on my own, without having to involve customer support. Review Source VR Verified Reviewer RETIRED Apparel & Fashion Used the software for: 1-2 years ### "Nicely done Representatives" January 30, 2019 5.0 Excellent Pros Stephanie's prompt professional responses Cons On board process is time consuming and little complicated, yet I am not a tecie. Review Source Response from TXT180 January 31, 2019 Thank you for taking the time to review us. We have been revamping our on-boarding process to be easier and more user friendly. We appreciate your business. LP Lisa P. Shipping Manager Automotive Used the software for: 1-2 years ### "Great Texting Software" July 24, 2019 5.0 Great customer service. Easy to get ahold of on the phone. I enjoy speaking to a person when I have a question. Pros This software is easy to use and helps our company reach our customers on a weekly basis using text notifications about specials we have going on that week. I also really like using Templates so week after week i don't have to retype the whole message and only make a few minor changes. Cons no problems with software. no complaints to date. Reason for choosing TXT180 Great software and great price. Review Source Response from TXT180 July 26, 2019 Thank you for your TXT180 review, Lisa! We are happy to hear that text is working great for your business' needs. We appreciate your business and feedback! CB Cody B. Marketing Director Legal Services Used the software for: 6-12 months ### "By far the best Text option for businesses" April 5, 2018 5.0 It gets us RSVPs every month. Pros It is easy to use and very user-friendly. Any member of our staff can update the text and responses. Also, the tech support is great! Cons I wish the admin dashboard had more follow up options. I would like to communicate with those that have texted us but I need a little more direction on what my options are for that. Review Source AC Amber C. Marketing Director Food & Beverages Used the software for: 6-12 months ### "Text marketing has worked really well for our businesses. TXT180 makes it easy. " April 5, 2018 5.0 Huge marketing benefits, being able to reach my list instantly has resulted in being able to drive customers to our door within the hour. A lot higher results seen with this vs. email, print, or social marketing. Pros Easy to use once I got it going. I like being able to use it online or through the app when I'm on the go. I feel that all of the contacts I'm gaining with our text clubs are MUCH more valuable than my email lists due largely to knowing most of them are getting read. I looked at many of the other text marketing companies before choosing and their dash is a lot easier to navigate than the others. Definitely recommend. Cons As a new user, getting started doing text marketing was a little confusing and knowing where to go in the dash for certain things took a minute to get familiar with but between the videos and live chat, it was easy to get figured out. Review Source Response from TXT180 April 9, 2018 Thank you for your comments we are so happy you love our product! RM Rebecca M. VP Marketing Real Estate Used the software for: Less than 6 months ### "Love everything but the UI" August 5, 2019 4.0 We use the short code and keyword as our call to action for radio advertising. Pros The customer service has been really impactful - either via chat when I was first looking at my options to post-purchase phase while we've worked through zapier integrations with our CRM. The single most important reason I chose TXT180 was the premium code. They have the best one by far. Cons The UI leaves a lot to be desired in terms of where features are organized, not being able to mass edit auto-responders (instead you have to go in one keyword at a time) etc. Reason for choosing TXT180 premium code 21000 is by far the best i found. Review Source Response from TXT180 August 6, 2019 Thank you for your review, Rebecca. We are happy to hear that the customer service has helped you get your account set up and that you guys enjoy the premium short code. We are currently midway through a UI redesign and appreciate that feedback that you'd like to see that happen. We hope the new design will be more in line with what you are desiring. I will also pass along your feedback about mass editing the auto-responders to our development team and see if this is something we can add as well. We appreciate your business and feedback. CG Candice G. Cosmetologist Retail Used the software for: 2+ years ### "I wouldn’t use anything else" February 1, 2019 5.0 It’s great to have my clients open my marketing so fast. Pros It’s user friendly, and the customer service was great. It’s a great marketing tool for small business. Cons I’m not sure still after 3 years of using it all the features. I would love to see sample drip text other businesses use for inspiration. Review Source Response from TXT180 February 4, 2019 Hi Candice, thank you for taking the time to review TXT180! We are glad that you enjoy the services. We would love to help you understand the features like drip messages better and appreciate that insight to help us know how to better build out the dashboard. NW Nick W. President Insurance Used the software for: Less than 6 months ### "The White Label Texting Platform to Die For!" February 2, 2023 5.0 My overall experience is one of an excellent company selling a well thought out product at a very affordable price. The customer service is amazing. I can immediately get my questions answered anytime I call. Their customer service reps are very friendly with a good sense of humor. Pros The ease of use with all the features I required Cons I haven't found anything yet that I don't like Reason for choosing TXT180 Their white label program was the most comprehensive, and it was not expecting me to become a partner or an affiliate. Review Source RF Roxie F. Program Director Used the software for: 2+ years ### "Easy to use and very reliable! " April 5, 2018 5.0 Pros The program is very convenient, and user friendly. I can send a blast message to 100 families in 5 minutes or less. In the event of a weather related emergency TXT180 has saved us hours of phone calls with one simple blast message. Thank you!! Cons I wish the program would save my time zone. I do not like having to select EST each time i send a message. I've accidentally hit the wrong time zone before and my messages have been delayed. Review Source CW Curtis W. Manager Used the software for: 2+ years ### "Ease of use" April 9, 2018 5.0 Pros It is simple to use and get information out to our teams. We use it to primarily notify our team members of inclement weather. Cons Paying the yearly subscription with an invoice rather than a corporate credit card. It was difficult to receive help in receiving an invoice. Review Source Similar Products Featured