# Avetta Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Avetta the right Compliance solution for you? Explore 59 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145741/AuditGUARD/reviews --- Avetta 1.6 (59) [View alternatives](https://www.capterra.com/p/145741/AuditGUARD/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Avetta Ease of use 1.7 Customer Service 1.5 ## Pros and Cons in Reviews Lv Luke v EHSEnvironmental Services, 201 - 500 employeesUsed the software for: More than 2 years. “I like how small minded they are and jamb HR, EHS and insurance under one umbrella even though they know in their own company, those are three different areas supported by three different departments and at least 3 different people.“ February 13, 2025 MC Matt C DirectorMaritime, 2 - 10 employeesUsed the software for: More than 2 years. “Adding employees is a painstaking process with back and forth responses with people that review document submissions that dispute every document for a simple inability to read the information on the document it seems.“ May 29, 2024 GM Georgina M IMS ManagerConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “The only benefit we get is complying with client requirements.“ December 14, 2022 MC Matt C DirectorMaritime, 2 - 10 employeesUsed the software for: More than 2 years. “There has been several occasions - including today, that took more than 20 minutes on hold or for a call back to reach someone. If you own a business, don’t use it. If you’re an employee plead the case for your employer to avoid it.“ May 29, 2024 SB Stephanie B Compliance CoordinatorTelecommunications, 201 - 500 employeesUsed the software for: More than 2 years. “As a contractor uploading my data for all my clients: It is very user friendly and easily manageable to connect to new clients and complete required information to be approved. “ January 8, 2021 JK Janet K HSE ManagerOil & Energy, 2 - 10 employeesUsed the software for: 1-2 years. “Their auto response system is terrible. “ January 6, 2026 TH Trey H Director HSEStaffing and Recruiting, 201 - 500 employeesUsed the software for: More than 2 years. “Easy to use, questions prompt you to complete actions or requirements with in the system.“ January 11, 2021 MH MATTHEW H OPERATIONS MANAGERFacilities Services, 2 - 10 employeesUsed the software for: More than 2 years. “ITS APPALLING A WAST OF MONEY AND EXPENSIVE FOR WHAT IT IS.“ January 19, 2026 ## Showing most helpful reviews Showing 1-25 of 59 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KB Kristine B. HR Plastics Used the software for: 2+ years ### "Necessary for our business" June 7, 2021 5.0 The platform is simple to use and customer service is great. Pros This is necessary for a few of our customers that require their vendors get vetted through Avetta. Cons Price is the only caveat. Paying per customer gets steep. Review Source Response from Avetta August 19, 2021 Hi Kristine, I am glad that you have had a great experience! If you look at the top right of your avetta account there is a button that says Marketplace that offers deals on things your company may already purchase for a cheaper price to save some money. They are exclusive deals to you as a member of Avetta. Let us know if you have any questions! We are grateful to have you as a member of Avetta! NG Naomi G. Senior Contracts Analyst Oil & Energy Used the software for: 1-2 years ### "I am the superuser of the application, contact for both internal/external clients." February 17, 2021 4.0 Overall, we had an unpleasant implementation and dealing with the after affects. We have a good team of people that we work with now that have made the process better. I work with the team daily to make sure our suppliers are getting compliant. I also work wit h the team to make Avetta better for everyone. Pros We gather all information in one place, provide many reports for all of our departments, Senior Executive Management and our Board of Directors. We also provide our safety department the information they are looking for on our suppliers. The notification process that gives our suppliers sufficient time to upload documents that are about to expire, insurance, WCB, safety manuals, COR, etc. Cons Cost has been a struggle and will be an ongoing one. The cost to our suppliers is very high as this is a requirement to work with our company, the cost is significantly higher than other platforms. Review Source Response from Avetta March 15, 2021 Hi Naomi, Thank you for your review, we are glad to hear that it has been beneficial in the monitoring of your supplier network. There are several items on the Avetta account one being Marketplace that can help to compensate for the cost. Marketplace the suppliers and clients have access to deals such as discount on Insurance, safety services, safety related services and much more such as travel discounts. All of this is included in the membership. Feel free to let us know should you have any questions about this and we would be happy to assist! MC Matt C. Director Maritime Used the software for: 2+ years ### "Horrendous " May 29, 2024 1.0 Then customer support, if you can successfully reach them, are helpful for the most part. There has been several occasions - including today, that took more than 20 minutes on hold or for a call back to reach someone. If you own a business, don’t use it. If you’re an employee plead the case for your employer to avoid it. There are far better more functional systems out there. Pros Nothing. Not a single function works intuitively. Cons There are too many to list, the system barely functions at the best of times. Adding employees is a painstaking process with back and forth responses with people that review document submissions that dispute every document for a simple inability to read the information on the document it seems. None of the functions work in a logical or intuitive workflow. The system essentially crashes if there is a minor unknown function. Review Source Response from Avetta May 31, 2024 Hello Mr. C, We apologize for the inconveniences you have experienced. To ensure we can serve you better in the future we would like to better understand your concerns. Please email us the details at support@avetta so we can work to resolve your issues. At Avetta, we have worked hard to ensure the user experience is the best in the industry, including updating our platform 4 years ago on the most modern platform. This has resulted in numerous global awards and recognitions from our customers. We want to ensure we provide you with a similar experience. Thank you. JN Joanne N. Fleet & Safety Manager Facilities Services Used the software for: 2+ years ### "A Lot of Work" January 14, 2021 4.0 I'm not happy but I do what my customer wants. Even though I still get the business compliant or not. I still don't see the purpose. Seems to me evryone is paying big bucks for all these companies that grade you compliant or non-compliant. Pros The features seem easy to use. Not that there isn't any confusuion just not as much as some Cons I am used to paying based on the number of employees. This program is based on number of companies and how many sites and insurance. Frankly its too expensive even when they don't find you compliant you still have to pay when you are non-compliant. Reason for choosing Avetta I'm the contractor I had no choice Review Source Response from Avetta March 15, 2021 Hi Joanne, Thank you for your review, I am glad that you find it easy to use. As far as a pricing standpoint there are several items on the Avetta account one being Marketplace that can help to compensate for the cost. Marketplace the suppliers and clients have access to deals such as discount on Insurance, safety services, safety related services and much more such as travel discounts. All of this is included in the membership. On insurance alone suppliers have been able to save thousands of dollars; offsetting the price of the Avetta membership. Feel free to let us know should you have any questions about this and we would be happy to assist! MB Megan B. HR Consumer Services Used the software for: 2+ years ### "Worst compliance company ever. " July 20, 2022 1.0 The only reason we use Avetta is because some of our clients that used PICS and BROWZ were consumed when Avetta bought them. When you have to call them, which is unfortunately often, there's an option to deactivate the account, which is a mean temptation. I actively try to convince clients to use other systems. Our small service contractor company should not be so much for an actively detrimental system. The insurance sections gives me literal nightmares. Pros I liked PICS and Browz more, they were ancient for software but at least work got done and in a somewhat reasonable timeframe. Avetta is a sham, lots of bright colors to distract from the waste of time and money. Cons They let client companies connect with your account even though you will never ever work for that company, and then you get charged $2400 for them connecting and you can't get them removed. I've called and written a couple hundred times about the same companies, and they will not remove them. They tell you 5-7 business days to fix it, it's been 2 yrs now. Reason for choosing Avetta No one should ever willingly chose Avetta, huge corporations that own multiple facilities all over the world have accepted it because Avetta bought the systems they were using before it was Avetta and didn't want to waste time changing. Which is unfortunate for the little contractors that have to work at these places to survive. Review Source WA Warren A. President Construction Used the software for: 1-2 years ### "What an absolute waste of money. ISNetworld is 10x the software." October 12, 2021 1.0 From vague emails and phone calls (if you can get them on the phone)... to disconnected clients, and outrageous bills... I have found absolutely NOTHING beneficial from using avetta to pre-qualify for my clients. It's the biggest scam of the contracting century. Pros The website works most of the time. It isn't helpful, but it at least works. Cons It's extremely expensive for a service provider. I cannot imagine the cost to the facility owner clients. They do not assist you in crafting good policy to mitigate risk to their actual clients, they simply force language into your policy that their document scrubbers will pass. It takes half dozen guesses how to get that language in the first place. Prepare to circle your tail for weeks as avetta empties your wallet and halts work on your client's facility for you. Reason for choosing Avetta I did not. My clients choose Avetta, and mandate pre-qualification, which does not actually mitigate any risk. If anything, increases such, and increases costs, time, and oversight required to ensure good contractors get to do quality work. Review Source LH Lana H. Health and Safety Coordinator Construction Used the software for: 2+ years ### "Very expensive compared to competitors platforms " April 14, 2023 2.0 I dislike maintaining the avetta sites...by far the least user friendly compliance site I use...and by far the most expensive. I would not recommend and business to use this platform. I wish that companies would understand the cost that is passed on to small businesses for very little value. Pros Avetta is my least favorite compliance site I use.. Cons 1\. You have to upload multiple document for each client. Other sites only make you upload your documents once...on Avetta you have to upload for every client...its a waste of time. 2. The cost is double of what we pay for Comply Works and $800 dollars more that ISN. Avetta we only have 3 clients and pay $4116 for an annual subscription.3. When you want to speak with someone in person it is not easy to get someone on the phone. I put in a request for a phone call and they said the do not phone service providers. I had to wait on hold for too long. Reason for choosing Avetta I did not choose it and would not recommend it to anyone. The cost is high and the product is very poor compared to ISN and Comply Workds Review Source Response from Avetta June 13, 2023 We apologize for the inconvenience you have experienced. To ensure we can serve you better in the future we would like to better understand your concerns. Please email us at support@avetta.com so we can work to resolve your issues. Thank you. DV Derek V. EHS Manager Renewables & Environment Used the software for: 2+ years ### "Double the price, 10% of the service VS. ISN" October 7, 2022 1.0 Our business is engaging our sales teams and exploring customer incentives for customers that do not use Avetta. They are so poor to work with, we are literally changing our business to guide our customers to a better solution for everyone. Other services function 100% better (including for the hiring client) and are much more efficient at completing that task, with much better customer service. Pros There are no features at Avetta that are not significantly worse than ISN. Cons The software requires contractors to upload redundant documents (same document many times for multiple customers), requires documents for areas of exposure that we in no way handle as a business, and the customer service is beyond terrible. Submitted documents and audits often wait days or weeks before they are initially reviewed. Then Avetta will often flag items by their inexperienced staff that know nothing about health and safety or government regulations. All of these things lead to customers waiting significantly longer than necessary to get the services they need. These issues are related to their incompetence, not due diligence. Reason for choosing Avetta We are required by our customers that are unfortunate enough to have purchased services with Avetta. Review Source KK Kelly K. Office Manager Construction Used the software for: 2+ years ### "Worst Customer Service Ever" January 4, 2024 1.0 I can never get customer service. When you call they circle you around and then tell you that they have no customer service available and this is for month after month not just one time. This is always. I have never been able to speak to a person when I have tried to call. They take 2-3 days to review paperwork then decline it and do not even know what they are talking about when declining it. I do not think their employees know English or how to read basic forms. This company is the biggest SCAM. Pros Nothing. I hate this company. I wish I could cancel. Cons Everything. It is very expensive and we are forced to use it because they bait our customers into joining it and mandating it. Review Source JS Jamison S. Project Manager Construction Used the software for: 1-2 years ### "Garbage Product and Garbage Support" March 22, 2024 1.0 Pros The excessive loading screen animation entertains by cat. Nothing good about Avetta. Cons The product is inherently broken for worker management. It takes 5 minutes to make a worker profile change and the application breaks when assigning more than a few workers at a time. The support team runs you in circles and tech support is needed for any data changes more than editing 1 or 2 workers. Review Source nH nathan H. Director Facilities Services Used the software for: 1-2 years ### "AWFUL COMPANY" February 8, 2024 1.0 I have had to seek help from them on many occasions due to the way they manage things, constantly having to duplicate documents, constantly having to get clarification on things. I did not want to join this and was made to by client. They will not be an honest and open organisation and let you have a pricing structure, my costs doubled for each of my clients for a year. They ignore safe contractor protocol meaning increasing work load. Pros Website looks ok and thats it I can not see any pros for this organisation Cons No one will supply direct answers. They refuse to supply a pricing structure, you have to wait until you get your bill. Uncooperative Will not give clear guidlines Duplicate work Reason for choosing Avetta I did not chose avetta my client switched FM companies and asked us to work with them. We were not informed this was part of the contract Review Source JD Jeanne D. Owner Marketing and Advertising Used the software for: 6-12 months ### "Fraudulent company and practices" March 25, 2024 1.0 Scam company. Seriously consider doing business with any company who uses Avetta as their compliance management. This place is bogus. Pros This company is the worst. I was forced to use them to work for another company. They overcomplicated the compliance process and held up a contract because of their terrible customer service. Now the company that did use them, stopped using them in under a year (I wonder why...). So I contacted them last week to shut my account down and they have not complied. In fact they have now charged me for the year of service that I don't want or need Cons It is impossible to speak with anyone on the deactivation team. I have called, emailed, sent chat requests multiple times over the past week and they refuse to honor my request. I now have to contact my bank to start a fraud case. There is no way to remove my bank account information, I tried last week, which is fraud! Review Source GM Georgina M. IMS Manager Construction Used the software for: 2+ years ### "They have us over a barrel. " December 14, 2022 1.0 Frustrating, expensive, time consuming (especially when you have an issue). If you have a billing grievance, the only way to get just resolution is to involve your clients. Avetta has suppliers over a barrel and knows it. The inclusions in our "membership" are of no benefit to us. In fact "membership" is totally misleading. It is not through choice. Not once have we made a change to our WHS management system based on feedback from Avetta, or any other platform for that matter. Pros The only benefit we get is complying with client requirements.You can turn-off auto-pay. It should actually be illegal to charge a company for an action made by another one (e.g. if a potential client "connects" with you). Even when you get a notification about proceeding with a connection its says something like a fee "maybe" incurred. Not what the fee will actually be. Cons Expensive. No transparency regarding "membership" structure or fees charged. Avetta will not provide a fee structure on request. We have no say over what type of "membership" we have. Time consuming - annual review. Reason for choosing Avetta We didn't. Client request. Review Source aB adrian B. director Machinery Used the software for: Less than 6 months ### "do nothing bit pass on costs to the contractor" April 29, 2021 1.0 so far ive only signed up because an end client wants to use them. but now i will consider if i even want to business with the end client. this is a service for businesses who cant manage business themselves. who want to pay a middle man to pass on costs to the contractor. total scam and totally unecessary. maybe it works for large contracting firms but for anything like an sme its no good at all Pros nothing at all, literally nothing, its clunky, poorly designed and offers nothing for the £847 i had to pay to join and have so far seen no benifit at all. Cons the 10 day delay in response time. the lack of clear negotitating. the lack of ability to discuss with clients. the CHARGE they issue for every business connection you want to make. if business operated like business they wouldnt use this abhorently expensive middle man. what a toal scam and waste of money Review Source Response from Avetta August 19, 2021 Hi Adrian, I am sorry to hear you have not had the best experience. Our review time average is less than 1 day for all documents so I am not sure what happened in your case but would love to touch base with you to address your concerns. We do offer some services that benefit you and suppliers have saved quite a bit of money by using them. It is called Marketplace and is located at the top right of your screen when logged in. If you would email me I would be happy to discuss further what has happened to further assist you with your account and what ways you can save and benefit from Avetta. TW Tom W. CFO Construction Used the software for: Less than 6 months ### "I truly believe this is a scam." September 24, 2022 1.0 I will never work with this company. I strongly recommend anybody read this post do considerable due diligence before signing up. Pros Not one single thing. I personally believe there’s a good chance this company is a scam and just does this to receive upfront money and add on fees down the road. Honestly I cannot say one good thing about this company. Cons I started the process of subscribing to the service. The on boarding process takes way too long and I decided not to move forward. I never formally subscribed for this service but this does not stop them from sending me invoices. I’ve had multiple conversations with the customer support group along with countless emails for them to stop contacting me for past due invoices since I never signed up for their services. This is not stop them at all and I find this very unprofessional. I also find the customer support group to be embarrassingly bad and rude. Review Source DK Dwight K. Owner Computer Hardware Used the software for: 2+ years ### "If you can stay away, you should" December 26, 2023 1.0 Avetta is a huge waste of time and money. They offer no value to me or my customers who demand that I use them. Unfortunately they have sold a bill of goods to our customers who demand we sign up with them and go through all the processes and forms just to get a compliance approval. Pros Avetta offers nothing to like. Their product and services have no value to anybody who has to use them. Cons The high cost for no value to my business. Review Source MB Michelle B. Director Construction Used the software for: Less than 6 months ### "Arrogant and very unhelpful call center staff" April 13, 2021 2.0 My overall experience with Avetta has been painful to say the least. From sending emails to an employee that has not worked for us for 8 years numerous times, even after being notified that this person is not employed by us 5 times. Consistently (daily) telling us our yearly fee is overdue and we are at risk of non compliance. This was paid on the 15 March 2021. No amount of emails or phone calls can rectify this simple (one would think) situation. When looking for support all emails and communication comes from the states and I am advised of American phone numbers to call (I am in Australia). I get no response from any emails I send. Pros Once everything is uploaded it is easy to see if there is anything that needs to be actioned Cons There is basically no support for users. Review Source Response from Avetta August 18, 2021 Hi Michelle, I apologize you have had this type of experience. I would like you to know we have hired more staff in your time zone to offer better and quicker assistance in this way. As far as your situation taking a long time to resolve. I would be happy to assist if you would email me at zbaker@avetta.com, I would be happy to answer any questions or any issues that come forward. We do appreciate you being a supplier of Avetta. BF Bryan F. General Manager Construction Used the software for: 2+ years ### "Worst product Company ever" June 21, 2022 1.0 With a zero rating obviously don't use this Pros Nothing, they took my money and ran, difficult to get refunded Cons Everything, I found Avetta difficult to work with. Very difficult Review Source AK Amanda K. Project Management Administrator Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "What a Pain" February 6, 2019 1.0 Avetta seems like a racket to me. If no one can answer questions, that says to me they are hiding something. I suspect it is over pricing for a service that is of little benefit. Pros The system is easy to use, but it gives you no recourse for questions. Cons Cannot get anyone on chat, by email, or by phone to answer questions. I have been trying for over a week. Review Source Response from Avetta December 10, 2020 Hi Amanda, I apologize to hear that you have had this experience. I would be happy to assist you with any question you have. We also have recently updated the system so it is easier to answer question, get a chat or call going with a subject matter expert. Feel free to reach out to me and I would be happy to assist. zbaker@avetta.com. AC Andy C. Used the software for: ### "PICS review" April 21, 2017 4.0 The service PICS provides is value added but there are some features of their software that could be more easily accessible. Review Source Response from Avetta December 10, 2020 Hi Andy, Glad to hear that it has been a value add for you and your company. I would love to discuss further what items would be nice to be added on. We have done many updates to make the system more accessible and easier to manage, I would be happy to walk you through this and see if this helps out. Feel free to reach me at zbaker@avetta.com. MH MATTHEW H. OPERATIONS MANAGER Facilities Services Used the software for: 2+ years ### "AWFUL INEPT ORGANISATION " January 19, 2026 1.0 ITS APPALLING A WAST OF MONEY AND EXPENSIVE FOR WHAT IT IS. I TRY TO CONVICE ALL THE COMPANIES I WORK FOR TO NOT USE THESE. WE HAVE 2 OTHER SSIP ORGANISATIONS AND WE HAVE NONE OF THE ISSUES WE HAVE WITH AVETTA Pros Absolutley nothing, no help, refuse to answer questions, takes weeks for a reply and its the standard have we resolved this. Cons The whole process is awful, redflagged because we have not answered questions or information they never asked for in the first place. An example how many hours have your employees is worked in the year. We told them, they came back with but the average employee is 40 so your total hours do not add up. SO THEY RED FLAGGED ME FIRST, then asked me to explain why, when clearly the issue is we have part time employees as well. It lacks common sense. Alternatives considered [Alcumus ContractorCheck](https://www.capterra.com/p/219267/Contractor-Check/) Reason for choosing Avetta WE DID NOT CHOOSE AVETTA YOU ARE FORCED TO BY SOME CONTRACTORS Review Source JK Janet K. HSE Manager Oil & Energy Used the software for: 1-2 years ### "Complete dissatisfaction with this platform" January 6, 2026 1.0 Terrible. Their auto response system is terrible. It doesn't hear responses correctly so it will hang up on you. There always seems to be some glitch in the system and getting to a representative is time intensive and frustrating Unfortunately, I agree with every negative thing said on these reviews. The operator for whom we work even admitted they only use Avetta because it is cheaper. Pros Nothing, other than it complies with client requirements. We have to subscribe to Avetta because of the operator; we get no say in the matter. Cons They are always always always "experiencing a higher than normal call volume" so it takes forever to get any issue resolved. Switched from [ISNetworld](https://www.capterra.com/p/145737/ISNetworld/) Because our operator changed to Avetta. By their own admission, they only changed because it was cheaper, and it certainly isn't worth it. Review Source LV Luke V. EHS Environmental Services Used the software for: 2+ years ### "Not User Friedly, - Frustrating experience" February 13, 2025 1.0 Painful and frustrating. And now, customer service has gotten worse with their adoption of AI Pros Nothing. Clicking logoff. I like how small minded they are and jamb HR, EHS and insurance under one umbrella even though they know in their own company, those are three different areas supported by three different departments and at least 3 different people. Cons Not user friendly. Not clear in their terms, definitions. I have to contact Avetta every time I try to update information. This is my second company that uses Avetta and my experience has been Painful!!! Review Source JS Jeremy S. Project Manager Machinery Used the software for: 2+ years ### "Please keep your suppliers happy and AVOID this company. " November 22, 2024 1.0 Very poor business practices! Clients can add you at will and you are charged around $600 for each one!! There is not even a way to avoid it, they just charge the card on file and send you an invoice!!! What other company can get away with that?!?!? The bad part is, we need to be a member in order to do business with some of our own clients! It's a total racket!!!! AVOID THEM IF YOU ARE CONSIDERING HIRING THEM AS A VENDOR MANAGEMENT SYSTEM!!!! YOUR VENDORS WILL HATE YOU FOR IT!!! I may consider contacting the state AG and filing a complaint on this predatory company! Pros I do not have anything positive to say. Their customer service takes forever to respond and they charge exorbitant fees for everything. Cons Very predatory company. They allow potential clients to connect, and then charge $600 each to the credit card on file. We are very selective on who we connect with, and reserve membership for our regular clients. We have no choice but to dispute each one. How is this legal? Review Source CH Calum H. General Manager Construction Used the software for: 6-12 months ### "Woeful product that no doubt will go far being sold to massive clients," February 3, 2025 1.0 God awful. standard big platform nonsense with a captured market where they don't have to bother offering any value. Pros Nothing. It's terrible. Typical captured market where they don't need to offer anything of value but we're forced to use them when they sell their magical powers to big clients. Cons Everything. Buttons don't work, so you lose two hours calling support, getting bounced between different call centres, no one can fix your issue and when they find someone who can, your call gets dropped on multiple occasions Review Source Similar Products Featured