# ISNetworld Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ISNetworld the right EHS Management solution for you? Explore 35 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145737/ISNetworld/reviews --- ISNetworld 2.7 (35) [View alternatives](https://www.capterra.com/p/145737/ISNetworld/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ISNetworld Ease of use 2.5 Customer Service 2.5 ## Pros and Cons in Reviews GP Gregory P Member/ManagerEnvironmental Services, 51 - 200 employeesUsed the software for: Less than 6 months. “The large companies say great since it doesn't cost them anything, ISN charges the vendors to get reviewed for compliance. “ April 22, 2021 TM Tess M Compliance and Risk ManagerConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “To participate in the exercise ISNetworld requires is how companies arrive at safety policies that are nothing more than word salad dressed up as a safety program.“ July 22, 2025 ae ahmed e PharmacistPharmaceuticals, Self-employedUsed the software for: 1-2 years. “The integration with this application was by far the simplest procedure we've ever encountered.“ August 6, 2021 TM Tess M Compliance and Risk ManagerConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “It is clear to me that ISNetworld is not concerned with a company's actual commitment to the safety of its workers. “ July 22, 2025 SG Stephanie G Operations Assistant Oil & Energy, 51 - 200 employeesUsed the software for: 1-2 years. “Their support team is a great help and has a quick response time whenever help is needed.“ February 24, 2021 BQ Brent Q PresidentWholesale, 2 - 10 employeesUsed the software for: 1-2 years. “Extremely clunky, slow and cumbersome platform that is astronomically priced“ March 14, 2024 CB Cole B Manager Oil & Energy, 51 - 200 employeesUsed the software for: More than 2 years. “The United States of America & the Energy industry in general has been decimated by a pandemic witch caused oil prices to literally fall below $0.00/bbl.“ October 8, 2020 ## Showing most helpful reviews Showing 1-25 of 35 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use aE ahmed E. Pharmacist Pharmaceuticals Used the software for: 1-2 years ### "A Great Program To Use" August 6, 2021 5.0 Perfect for providing training to our staff, with simple navigation and highly user-friendly content. and Their support crew is really helpful and responds quickly whenever assistance is required. The grade tracker is a useful tool for our clients to keep track of and maintain all needed certifications. Pros The integration with this application was by far the simplest procedure we've ever encountered. It is a fantastic compliance tracker that is extremely easy for our customers and third-party organizations with whom we work. Cons I'm unable to respond because I am unable to log in. I've called ISN numerous times, but no one has ever assisted me. If I could give a zero star review I would Reason for choosing ISNetworld Because of its advantages. Review Source BS Bryan S. CSO Construction Used the software for: 2+ years ### "Excellent service " July 26, 2021 5.0 It's great using this software, and I would recommend it to anyone. Pros ISN is great for ensuring our customers that we and our subcontractors meet their requirements before work commences. It has an excellent user interface for workers conducting training or for those who are administrators. ISN's customer support is the best part. Cons Depending on the customer, you have to log in to ensure compliance regularly (which is fine, as it's all compliance based). Review Source GP Gregory P. Member/Manager Environmental Services Used the software for: Less than 6 months ### "Wasted my time and money" April 22, 2021 1.0 Terrible. They "hook" large companies to require their review of vendors for safety compliance. The large companies say great since it doesn't cost them anything, ISN charges the vendors to get reviewed for compliance. ISN charges based on number of employees, in other words the more employees you have the more ISN thinks you should pay. That alone is a scam. Does it cost ISN more to review a HAZCOM program for company with 10 employees as it does for a company with 50 employees?!?! Once they "hooked" one of my Clients on their services they would call me, write me, and email me almost everyday telling me if I don't enroll I'll loose the ability to work for the Client they hooked. I have 3 employees that work for that Client about 15 days a year but they still said I had to pay the $4,500 because the total employees in my company is 65. I asked what I would need to submit to them if I enrolled and they couldn't answer that, only that I would find out once they got my check. I finally paid the $4,500 "set up" fee and was shocked at what they wanted me to answer and submit. It would have easily taken one of my staff 8 hours to go through everything. Based on the questions they were asking it was obvious it was just a automated list generated by a computer program created by someone who wants me to have problems meeting their requirements so they could sell me their "expertise". Pros Nothing. I never actually used this software because they wouldn't tell me what I would be required to submit until I paid their ridiculous "set up" fee. Once I saw the extent of what they wanted I decided to work with my Client to try and get an exemption. Once I got the exemption I tried to get my money back. They referred me to the fine print and said tough luck, no refunds. They never did a single thing for me exempt send me the General Questionnaire. I never responded but they still would not even provide a partial refund. Cons It's a one size fits all requiring you to submit a ton of information for their "review". Their review is basically checking off boxes without any knowledge or nuance. Once they received my check and I saw what they were requiring me to submit, I worked with my Client to get an exemption. Once I got the exemption I tried to get a refund. They referred me to the fine print in their general terms saying there are no refunds. Let's remember they wouldn't tell me what I needed to submit until I paid, once I paid and found out the extent of what I needed to submit, I decided I wasn't worth it. ISN wanted $4,500 from my and I only GROSS $35,000 a year from the Client requiring ISN review. So they did nothing and wouldn't return any part of my $4,500 payment. I'm guessing I'm one of their best customers, I gave them my money and they did nothing except cash my check. Customer Service sucks. They try not to communicate via email and do most of the correspondence over the phone. On their website they list dozens of phone numbers all over the world. All a scam. Most of the international numbers don't work and the few that do have a recording referring you to their website. Really...they have an office is Slovakia?!?! Give me a break. Review Source CK Clark K. Home Inspector / Owner Real Estate Used the software for: 6-12 months ### "Isn" July 27, 2023 5.0 Pros It keeps me organized and it’s easy to use. Cons I’ve not found anything needed in my business that ISN doesn’t cover. Review Source QM Quintin M. Principal Environmental Services Used the software for: 2+ years ### "Typical Review" May 8, 2024 1.0 Their lack of understanding of the importance that vendors need to comply with and how they can affect a company's ability to do work with clients. Moving targets for compliance and lack of assitance. Pretty much everything. Pros Nothing. There realy is nothing whatsoever. Cons Their lack of understanding of the importance that vendors need to comply with and how they can affect a company's ability to do work with clients. Moving targets for compliance and lack of assitance. Pretty much everything. Review Source RB Ryan B. PResident Oil & Energy Used the software for: 2+ years ### "Customer service for contractors is sorely lacking" April 1, 2021 3.0 ISN is a necessary evil if you want to work with a hiring client that requires it. I have given up making the effort to provide feedback and ask for enhancements to make it a valuable tool for contractors. We do the bare-bones minimum to be in compliance and cross our fingers that they do not increase the price too much each year (which they did during the pandemic, there is a special place in hell for these folks). Pros Contractor management databases all struggle with user interface and functionality. ISN is better than PEC/Veriforce in terms of UI, but they really fall down on key items that would make this database valuable for contractors. Cons It is not set up to allow sharing of common data points across hiring clients, so you end up entering the same information for nearly every hiring client you are connected to. The reporting on data in the database is garbage. There is no ability to write custom reports and the standard reports they offer are rarely set up to help you manage training expirations or open items (a lot of navigating back and forth between screens). It is clear that very few customers use many of the tracking tools and that there is little knowledge inside of ISN as to how to best use their own database/reports. Worst of all is the service. If you are a hiring client, they roll out the red carpet. If you are a contractor, you are forced to subscribe to ISN. Rather than work to make you want to be a customer, they threaten to notify your customers if you do not renew every year. The insurance review team frequently makes mistakes (which creates a ton of wasted time) and a lot of the modules are buggy or use flash player which is darn near banned on most browsers. When you identify a bug, they do not care to address the issue unless a hiring client asks for it. Contractors are not customers to ISN (even though you pay them), contractors are prisoners/second-rate citizens (ISN does a great job making sure the contractor understands this).. If I had a dollar for every time I was told, "we know it is broken but the hiring client set it up that way" I could retire. Reason for choosing ISNetworld We had to choose ISN to work with a handful of our customers. Review Source RK Ryan K. Fleet Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Incompetent Insurance Reviews" December 29, 2022 1.0 Pretty terrible. I submit workers comp insurance verification documents quarterly to stay compliance, and ISN's insurance department denies the document every time with a reason of "not a valid MCS-90". No matter how many times I call, this happens. They don't know the difference between vehicle insurance and workers comp insurance. Every time this happens we are not approved to work for our client and we loose our on work for 10 days waiting for ISN to fix it. Our client ends up hiring someone else. Eventually we will loose all work with this client due to ISN's mistakes. Pros None of the features are impactful. We are forced to utilize the software for compliance reasons to be qualified to work for certain contractors. Cons The insurance review department. We are a contractor forced to stay compliant to work for our client. Reason for choosing ISNetworld We didn't choose it, we are forced to use it. Review Source CB Cole B. Manager Oil & Energy Used the software for: 2+ years ### "Continuing operations in terrible oil market & global pandemic " October 8, 2020 3.0 In general - ISNet is not terribly difficult to use or operate. I pump cement down multiple miles of pipe underneath the ground, which involves amazing engineering and trading - so I can manage to click buttons of my computer. My concern - we have recently reached out to ISNet (twice) and ask for a discount moving forward... reasoning we asked for the discount? The United States of America & the Energy industry in general has been decimated by a pandemic witch caused oil prices to literally fall below $0.00/bbl. I was told by an ISNet customer service rep (who was quite nice actually) that ISNet has a team that evaluates market conditions and issues pricing and discounts based on market conditions. My questions to ISNet - “what is it going to take to happen in the energy market to receive a discount and receive the warm & fuzzy feeling that ISNet is willing to go to bat & take care of its customers during unpredictable and unstable market conditions?” If negative oil & and the shutting down of the American economy involving an invisible virus that’s literally killing people doesn’t get ISNets customers a small discount or payment options.... what will? Best regards - Nicklaus Cole Brown Orr Enterprises, Inc. PS - John 2:13-22 Pros I don’t like or dislike the software - it’s irreverent to me. Doesn’t matter how the site functions - matters how value added benefits are passed to your customer base. Best regards - Nicklaus Cole Brown Orr Enterprises, Inc. PS - John 2:13-22 Cons Same as above - it’s not the software that is an issue Review Source MJ Melynda J. HSE Oil & Energy Used the software for: 2+ years ### "Tired of asking for help " September 27, 2022 1.0 There are none at this point, our biggest clients have left ISN and went somewhere else. Pros When I first started using this product, I was extremely happy with the customer support and their willingness to resolve issues. Cons Customer support, asking the contractor to do the majority of the work, when the contractor already pays so much for a service that is forced upon them. Getting someone who knows what they are talking about. Understands the program and how it works with the contractor and the client on the outside. Reason for choosing ISNetworld I was forced to us ISN. Review Source EW Emily W. General Manager Hospitality Used the software for: 2+ years ### "Terrible Organization Use Comply Works!" January 31, 2020 1.0 ZERO STARS Pros This is a terrible organization, who is only motivated by money not safety. This organization, sets rules and when you make a mistake and correct them oh I don't know like a book keeping error of 19 verses 23 employees, they will not let you correct it if it means your bill will be cut in half, even if you send your payroll for 3 years, even if you prove you hired a book keeper because you are a small growing business that is overwhelmed. This is a terrible program and Comply Works is awesome, they are easy to use friendly, you go red, you update done. I don't know how this company stays in business but I can only guess it is FREE to big companies and the subcontractors are all screwed. I really wish that the top companies will review this and choose Comply Works or Avetta. ISN Net WORLD is terrible. Please stop making us use this horrible program. Cons Everything, it is hard to update, hard to communicate, the most expensive, and the worst customer service. Who screws over the maids? I mean really? Literrally said the would not correct our invoice because I said that 23 sounds about right initially. Really, well 19 and 23 are not that far apart but one is 1000.00 more than the other. Poor organization, no values, no integrity, not interested in keeping people safe only beating on janitors who don't have the resources that bigger companies have ...... Please STOP USING ISN NET WORLD, from the contractors to you. Comply WORKS!!! Use Comply Works. Review Source LD Lisa D. HR Coordinator Construction Used the software for: 1-2 years ### "Good Pre Qualification Site " December 10, 2020 4.0 Provides a good foundation 9f information for customers to use in viewing a company's overall safety compliance. Pros The dashboard is fairly easy to navigate and the message center is very helpful to keep on top of requirements and information requests. Cons The grading system seems a little out of whack for some items and the lead time on reviewing posted information can be slow. Review Source SL Steve L. Safety Business Supplies and Equipment Used the software for: 2+ years ### "Waste of Money" December 12, 2018 1.0 Horrible, I'd rather have a aroot canal. Pros Nothing about this compnay is good, poor customer support, overpriced, Cons Not user friendly, no customer service support Review Source TM Tess M. Compliance and Risk Manager Construction Used the software for: 1-2 years ### "Inefficient and " July 22, 2025 1.0 It is clear to me that ISNetworld is not concerned with a company's actual commitment to the safety of its workers. There appears to be very little understanding of how to apply OSHA regulations to the practical execution of work. If what they are looking for is a pat regurgitation of their own questions, then they should author a standard safety manual and their clients should simply seek the adoption of such safety manual from its connections. Pros There is nothing useful or helpful about ISNetworld. When I launch our revised trade partner qualification process, I will not recommend ISNetworld to manage compliance issues now that I have experienced its inefficiencies as a GC. Cons The analysts are either intentionally obtuse and obstructive or not able to engage in the analytical exercise required to review policies. If policies are not a verbatim regurgitation of their posed questions, no credit will be given even where it is clear that (1) the policy actually DOES address the required subject matter and (2) the policy conforms with state and federal law. Example: Our policy on trenching requires that a barricade be erected around every well, pit, trench or opening; every single one of them. When asked how workers in trenches are protected from vehicular traffic, the analyst was referred to the exact place in the policy that requires barricades around trenches. This answer was repeatedly rejected, and I can only assume (because you can't actually SPEAK to someone) that the rejection is because the clause, "To protect Workers in trenches from vehicular traffic" does not appear before the language which indicates that barricades should be erected around all trenches. Barricades are required for a number of reasons, including to provide warning and protection from vehicular traffic. It is asinine to revise a policy, coordinate the release of that policy to all employees and trade partners, collect acknowledgements, then train on the revised policy when the revision doesn't change work processes. To participate in the exercise ISNetworld requires is how companies arrive at safety policies that are nothing more than word salad dressed up as a safety program. Furthermore, there is unnecessary redundancy in processes. Each and every year, we have to parry back and forth for a number of weeks over the same waiver of subrogation issue even though it has been explained time and time again that Ohio law does not permit a waiver of subrogation on workers compensation matters. As a compliance company, this simple fact of law is one that ISNetworld should be acquainted with and adjust its process accordingly. Finally, It is exceedingly difficult to speak to an actual person regarding any outstanding issues and the user interface is clunky. Review Source Alex B. COO Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Avoid at all costs" December 4, 2025 1.0 Support is not great, they don't use their brain or critical thinking. It's confusing to navigate. I hope an alternative is created. Pros Literally none - This is maybe one of the worst software tools I have ever used in my life. Avoid at all cost if you can. Cons I would give 0 stars if I could. It is the most complex and not user intuitive. They force you to pay for this tool and it is a literal nightmare. Review Source VR Verified Reviewer Owner Construction Used the software for: 2+ years ### "Thought it was a scam, but then grew to love it" October 9, 2018 5.0 I believe I have a somewhat unique position, as I have used this software as both a contractor who submitted information to hiring clients, and then later as a hiring client who required contractors to submit information to us. At first, when our clients were requiring us to buy and use this software, I thought it was a scam. But after using it, and seeing how it leveled the playing field, in terms of vetting and ranking safety programs, I became a huge fan, and even pushed to have our company use it for our own subcontracting processes. It can be a lot to implement, but ISNet walks you through the process in a very organized manner. I appreciate all the ISNet people, as professional and very helpful along the way. Pros It makes getting organized, from both a contractor and a hiring client standpoint, easy. It is a lot to get up and going, and takes a very committed team to make it worthwhile, but once you do, it's smooth sailing. There are a lot of ways you can use the software to manage the safety and performance of your contractors. It makes your requirements plain, and easy to see where you are in need of improvement. It also makes it very easy to rank companies against one another. It has made our industry safer - everyone has to level up. Cons It requires a committed team, and a lot of ongoing babysitting. Depending on customer or your own requirements, you must login and do some management on a weekly, if not daily basis. Not that its a bad thing - but it will require time and energy to implement into your business. Review Source VR Verified Reviewer Manager of HSSE Transportation/Trucking/Railroad Used the software for: 2+ years ### "Customer and Client online compliance and safety rating software" December 14, 2017 5.0 Pros This site allows you to update and store your whole HSSE Management program This site will inform you of policies and procedures that you may want to implement in order to be a leader in your industry. It will provide you will step by step information that you need to include in your written programs. It will provide you with updates when deadlines are approaching and what is still required to complete. Cons They are trying to be to much for one single site. Customer support is very poor In order to omit and change certain points that are not applicable the steps to complete make it next to impossible to create. This site can be a full time job in itself to ensure compliance with clients and customers. Review Source JM Jim M. Safety Manager Construction Used the software for: Less than 6 months ### "A necessary evil" July 17, 2023 2.0 takes too much time, is too invasive, poor customer support and there are much better platforms out there. The only reason we use it is we are required to by one of our contractors. Pros nothing. it takes too much time to answer all the questions and constantly checking to stay compliant Cons That is isn't Avetta. We are also required to use Avetta through another contractor and it is so much better. Alternatives considered [Avetta](https://www.capterra.com/p/145741/AuditGUARD/) Reason for choosing ISNetworld we had no choice, its used by one of our contractors Review Source JS Jake S. Project Manager Construction Used the software for: 2+ years ### "Bait & Switch - No REFUNDS" June 9, 2020 2.0 BAD. It's a catch 22. You either don't do work for the client but you don't know if you can qualify until you purchase the service. If you don't qualify you just paid a lot of money to find out the hard way that you don't qualify. Customer service is quick to respond though and let you know that they are taking your money for a service that you may or may not qualify to do the work and they don't care either way. Pros Not many. We were required to pay for the service to do work with Southern California Edison. Cons Parameters set by SCE are very difficult to achieve. You don't know if you qualify to do work with them until you purchase the service - 160 employees = $4,200. Too many forms to continuously update and they only really look at EMR. So too much time spent trying to work within SCE limits and no work (no return on investment) I asked ISN to close the account. "ISN does not issue refunds." Reason for choosing ISNetworld I had no choice as the hiring client only uses ISNetworld. Review Source DW David W. Manager Oil & Energy Used the software for: 2+ years ### "Terrible and time consuming, avoid inflicting the pain and cost of this product on anyone" March 25, 2022 1.0 If a client uses this software we have to increase our bid to account for the time spent managing another software. We avoid using this software at all costs and look for manual ways to interact with the client on safety and compliance to lower our cost of doing business. Pros The software does connect with a lot of companies. Cons This is the definition of "Scope Creep" in a software. This product started as a focused safety product and has now grown into a difficult and unwieldy mass of permissions, trainings and connections. Review Source JC James C. Director Semiconductors Used the software for: 2+ years ### "All talk and no Action- " June 18, 2019 1.0 I have to second the last review. I would rather have a root canal then work with ISNET. Whoever is reviewing this company in a good light is either brain dead or works for them. Pros None. its all smoke and mirrors. Personnel have no idea what they are even reviewing. Cons Everything. Including poor customer service, poor review process, no checks to assure that what is submitted is actual and the personnel reviewing programs are not qualified to do what they are doing. Review Source KM Kajen M. Director of Operations Facilities Services Used the software for: 2+ years ### "Money Gouging " June 1, 2022 1.0 ISN makes you pay and then makes you do all the work. Even after doing all the work (since our clients demand us to use this) they do not check properly or take a very long time to review. Their wants are so ridiculous and they do not review the documents you send. I have to resubmit the same document over and over again until someone with half a brain finally reads it. There has to be a better way for this process. Clients are getting duped by ISN and they dont even know it. That is the price of bureaucracy, I guess. I use Avetta and have no issues with them. They thoroughly review the documents and clearly state any issues so we can address it. Not these guys. Pros Honestly, I have been using this software for many years and never liked the concept from day one. There is nothing I like about ISN. Cons Everything is a CON. This whole process is a CON. Reason for choosing ISNetworld We are forced to use ISN. They must have good salespeople who can get clients who require ISN from their vendors. Review Source MS Madeline S. Safety Manager Renewables & Environment Used the software for: Less than 6 months ### "Very poor service and unable to trouble shoot" March 29, 2021 1.0 ISNetworld was very eager to get our companies money. I received several phone calls wanting me to sign up. Once I signed up and they received their money, they can't seem to help me. The employees that answer the phone don't have a clue how to fix my login issues. They inform me that they are going to check into it and they don't get back to me. This has been going on for several days. What is even more frustrating is that they send me emails saying I need to login into my account and start filling in my companies safety program documents. Well I can't now can I because they haven't fixed the issue. One of the other reviews stated that they would rather have a root canal done than use ISNetworld, can anyone recommend a dentist? I'm there too! Pros I can't say I like anything about it because it won't allow me to get into the site after I put my log in credentials. I click enter and a notice pops up saying ISNetword is having technical difficulties and they are aware of the problem and working on it. They aren't working on it, they have no clue. Every time I call them, I have to explain the issue all over again. Cons I can't give an answer because it won't allow me to log in. I have made several calls to ISN and no one has helped me yet. If I could give a zero star review I would. Switched from [Active Compliance Monitor](https://www.capterra.com/p/173029/ComplyWorks-Worksite-Solution/) Only because one of our clients is using ISNetworld and basically to work for them, we have to use ISNetworld. Review Source VR Verified Reviewer Corporate Safety / Business Manager Used the software for: 2+ years ### "Our company uses this program to do business with our customers. " July 2, 2018 5.0 Pros What i like most about this program: you can easily see what your grade is for your clients in the program. It easily tells you what information your clients are missing, uploading documents are easy. You can upload your employee information (training etc.) Cons The only thing I found that I really don't care for are the RAV's questions. Sometime it take you several times to find the answers. Review Source MA Michael A. Safety Director Health, Wellness and Fitness Used the software for: 2+ years ### "Avoid ISN if you can" May 3, 2023 1.0 Much to time consuming Pros Nothing, ISN always needs attention and is not helpful Cons The RAV program was completely burdensome Review Source SG Stephanie G. Operations Assistant Oil & Energy Used the software for: 1-2 years ### "Amazing Compliance Program" February 24, 2021 5.0 Their support team is a great help and has a quick response time whenever help is needed. The grading tracker is a convenient tool for our customers to keep up and maintain all required qualifications as well. Pros The integration with this program was virtually the easiest process we've experienced. It is an amazing compliance tracker and incredibly convenient for our customer and third party companies we deal with. Cons Honestly, there isn't a lot to complain about with this program. It functions operationally as well as an easy to administer and keep up with at all times. Reason for choosing ISNetworld ISNetworld had the most functions for our customers and our company in one program. The program is affordable as well as easy to use! Review Source Similar Products Featured