# Page 9 | UpKeep Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is UpKeep the right Maintenance Management solution for you? Explore 1320 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145635/UpKeep/reviews --- UpKeep 4.6 (1320) [View alternatives](https://www.capterra.com/p/145635/UpKeep/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 6th, 2026 # Page 9 - Reviews of UpKeep ## Showing most helpful reviews Showing 201-225 of 1320 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PB Pasco B. Owner/Property Manager Construction Used the software for: 1-2 years ### "Organization up/wasted paper way down" October 31, 2019 4.0 Tracking and real time updates and data of open, in-progress and completed work orders Pros Being able to keep track of open work orders Cons Being able to search a.specific address for completed work order history Review Source Response from UpKeep Technologies November 14, 2019 Hi Pasco, Thank you for taking the time to submit your review and feedback! We are so happy to hear UpKeep has helped improved your process of tracking and opening work orders! We are sorry to hear it has been challenging to search for a specific address for a completed work order history. If you would like to discuss your feedback in further detail and work with our team to find the best fitting solution to the pain point you described, please email us at support@onupkeep.com and we will be happy to help! We hope to hear from you soon! Have a great day! AK Arnold K. software engineer Computer Software Used the software for: 2+ years ### "upkeep supper easy to use " April 24, 2023 5.0 Pros with upkeep, you can store your data online and it comes as an application which can be used on a smartphone. i like the customer support team which are available 24/7 Cons it takes a lot of uploading documents using upkeep software and it lack category feature were files can be sorted or stored per category Review Source CJ Chris J. Vice President Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "UpKeep is the application I was looking for when it came to organizing jobs and customer service!!" April 3, 2018 5.0 Great product with great people! Pros UpKeep is easy for my people to use and is functional for the needs of keeping track of multiple jobs with multiple people. There are just the right amount of helpful features that its not overly complicated. The communication with the UpKeep team is almost instantaneous, and always overly helpful. Cons I have almost ZERO complaints, every issue has been felt withy promptly! Sometimes has issues with Safari, but has gotten way better. Review Source JM Jennifer M. Senior Property Manager Real Estate Used the software for: 6-12 months ### "Easy to Use" October 8, 2019 5.0 Pros It is very user friendly and easy to set up. Techs can complete work orders via the app or PC. Tenants are able to submit work orders using an email address or custom URL. The ability to schedule recurring work orders is great! Tenants receive an email notification when the work order is In Progress and Complete. They can check the status at any time and have the option to rate the quality of the work. Cons It would be helpful for tenants to view the tech notes instead of just users. This would allow them to get a better description of what work was done. Alternatives considered [SKYLINE](https://www.capterra.com/p/56328/SKYLINE/) Reason for choosing UpKeep Cost, ease of use Review Source PG Puiu G. Economist in Management Real Estate Used the software for: 1-2 years ### "Improving features" March 11, 2020 5.0 We can say that UpKeep is a real proof of our technical department work. Pros UpKeep is easy to use! The support received from the team helps us a lot and facilitates the implementation of new ideas. Cons Maybe some features can be improved in order to export many more reports from the platform. Review Source Response from UpKeep Technologies April 16, 2020 Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team maintain your assets and manage work orders. Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager. Feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/ Thanks again! RG Romelia G. Administrative Assistant Education Management Used the software for: 1-2 years ### "Opnion of usage of this software" August 29, 2019 5.0 Submitting work order for the Maintenance department for the Child Nutrition Services here at the District Office. It is a good program. Pros It is user friendly. Easy to implement. Cons Where it asks for id to view. It does not take my id. Review Source Response from UpKeep Technologies September 5, 2019 Hello Romelia, We appreciate your time for writing this review and glad to hear that our software is user-friendly and tailored to your needs, particularly in the maintenance department for Child Nutrition Services. If you need assistance within UpKeep regarding IDs, you can always refer to our Customer Success Help Center: https://www.onupkeep.com/customersupport/feedback/ Once again, thank you for your positive review and thankful for you to share this. Harshita K. Content Writer Writing and Editing Used the software for: Less than 6 months ### "Making your expectations a reality in management." July 22, 2022 5.0 With the many features that it offers, we stay on top of our entire working environment at all times. Pros Our asset life cycle is now being analyzed more efficiently and effectively using handheld devices, thanks to UpKeep. Compiling our data in Upkeep makes it easier for our multiple users to access it and use it in the way that best fits their needs. Cons Initially, I had a little trouble with Upkeep, so I recommend that newbies get some training on it. Modifying template modules is also something that could be improved. The pricing seems a bit high, I don't know if there are any cheaper plans. Review Source SG Sam G. Facilities Manager Warehousing Used the software for: 1-2 years ### "Awesome and very simple to navigate through" April 29, 2019 5.0 Cost savings and less down time! Pros Accessibility. The mobile app allows me to access asset info and the work order data base from anywhere. Cons Deleting work orders can be tricky and glitches with modifying reoccurring scheduled work orders. Had a few instances where I had to delete the work order and recreate it, since I was not able to modify the scheduled days. Review Source Response from UpKeep Technologies June 20, 2019 Hello Sam! Thanks for giving us such positive feedback! I have informed our engineering team about your glitch when trying to modify work orders so we can try to make sure it doesn't happen again! I apologize for any inconvenience this may have caused and look forward to working with you in the future! https://www.onupkeep.com/ SM Sandra M. Horticulturist Museums and Institutions Used the software for: 1-2 years ### "Using Upkeep as a Tool for Streamlining Working Assignments" December 14, 2016 5.0 Upkeep is a seamless process allowing workers such as myself to recognize when an assignment has been directed my way, to process that assignment and to indicate when the assignment has been completed. Pros It instantly lets me know when an assignment has been directed my way. Cons It does not let me know who sent the directive. Review Source Response from UpKeep Technologies May 26, 2020 Hey Sandra! Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team stay in perfect communication and let you know when a new work order has been assigned. Our team is always making improvements and adding new features to the application based on customer feedback. You should always be able to see what Administrator started a work order but I've shared yours feedback with our product manager so make sure we highlight who sends the assignment. Feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/ Thanks again for your great feedback! SH Sherisaa H. Homemaker Animation Used the software for: 6-12 months ### "Upkeep and organization " February 18, 2023 5.0 Overall, I would recommend this product any day. Pros Very easy to use simple software that helps me keep my business running. Cons A little bit expensive, but well worth the cost it is very easy to use and very simple for clients. Review Source TW Taylor W. Parts Manager Construction Used the software for: 6-12 months ### "We needed an upgrade in our maintenance program and Upkeep delivered with a great program!" April 5, 2018 4.0 This software makes it more convenient for our team to keep records of maintenance and inventory. We are able to keep notes of where we purchased items and also have notes of different pricing so later on when we check for that item we can look back at this and know where we can get the best price. Pros \-Easy to use -Compatible with computer, phone, tablet -Great staff that is eager to help We have been using this program for nearly a year now to help keep our inventory and maintenance records up to date. This program has been great for us in knowing where we need to make changes. Definitely recommend. Cons \-Every program can use some updates and better features and that goes for upkeep to but with the Upkeep team there to take all ideas that are presented to them that makes this program better from the rest. Review Source Jared D. Manufacturing Engineering and Facilities Manager Aviation & Aerospace Used the software for: 6-12 months ### "Effective Paperless Preventative Maintenance " March 6, 2019 5.0 My overall experience has been very positive using Upkeep. My maintenance technician appreciates the paperless aspect of our PM system now. Pros UpKeep allows me to maintain our equipment easily and effectively with automatic scheduling. After setting up the maintenance program with all our equipment and required tasks, I can spend less time managing the PM program and more time improving our manufacturing process. Cons I have had issues when uploading images caused the software to crash and I lose all the information I just typed into a WO. This can be frustrating because you have to start over again and limit images. In addition, I wish there was a way to batch download closed Work Orders, but I guess I'm just being picky at this point! Review Source Henry M. General Manager Internet Used the software for: 6-12 months ### "Super seamless and intuitive" May 1, 2018 5.0 Pros We were using our own internal system for quite sometime, but it became too heavy to maintain (Ironic for a maintenance program haha). We were searching for a few options and discovered UpKeep and it has literally changed our maintenance team's lives. Cons Nothing I can think of, I know more features are on the way that will make investing in UpKeep even better. Review Source RY Rusty Y. Plant Manager Plastics Used the software for: Less than 6 months ### "Replacement for bloated CMMS system" February 28, 2019 4.0 Starting from scratch, Up-Keep was my first choice. I utilized the free trial, and based my results on my staff's experience, it was an easy to set up, train and sustain system. I would highly recommend this as the go to program for small to medium manufacturing environments. For my needs, this system matches perfectly. Pros This software is a fresh, new take on traditional CMMS programs. Quite a bit of thought went into designing the interface, as well as adding the app for on the go functionality. Gone are the days of complex data entry into a computer station. Simply snap a picture on your phone, give a brief description and submit. This interface allows constant updates on status, as well as easy access for as many associates as needed. Cons When looking for a better CMMS program, Up-Keep matched almost all my needs. The only recommendation for improvement I would like to see is an addition to the category list. In most cases, having the low,medium and high categories would suffice. But there are times I would prefer to use the "Emergency" category, for machines being down. This is probably the largest change from some of the more traditional programs. Review Source RM Robert M. Maintencance Lead Aviation & Aerospace Used the software for: 6-12 months ### "UpKeep will continue moving UP until they sit alone as the ultimate app in their market" March 1, 2019 5.0 When we began working together with UpKeep, my team and I were limping along with methods and tools from the prehistoric era. No longer, UpKeep has us on the fast track to the future! Pros What I appreciated most about this tool called UpKeep, is the constant evolution and improvements offered almost every time I logged on. From 0 to 100mph in no time at all, Upkeep app assisted my team in every way possible to achieve our maintenance requirements and goals. Cons To date, there are no clear dislikes for me to report about my experience with UpKeep. There are a few more improvements that it would be great to see sooner than later. Among these, most important to me, is the addition of two-factor authentication. This should be a standard option available for teams as soon as feasible. Review Source JH James H. Operation Manager Oil & Energy Used the software for: 6-12 months ### "Great way to track PMs and maintenance that is needed." August 29, 2019 5.0 This was the perfect software for our small group. Pros This is easy to use. Love how it notifies you of up coming due dates. Cons It cost ever time you want to add a person. Reason for choosing UpKeep Cost was the biggest reason. Review Source Response from UpKeep Technologies September 5, 2019 Hello James, Thank you for taking the time to write this review. It means a lot to hear your feedback as we constantly strive to improve our products and services for our customers. I'm glad to hear that you find our software user-friendly and the PMs to be a valuable tool for your business. The work orders and notifications are built to create efficient maintenance management that suits your business needs. Although we do have a cost per user, our monthly and annual pricing for our paid plans provide useful features that can benefit your company in the long run for its value. Once again, we appreciate the fact that our software is the perfect tool for your team. Have a great rest of your week. LT Luke T. Maintenance Specialist Fishery Used the software for: Less than 6 months ### "Upkeep Has Been Great!" December 11, 2018 5.0 We operate a very large facility and on a regular basis the other employees don't make it to their desks to record or request work that they need done. With Upkeep and their mobile app we are staying on top of work requests better then ever before. One major benefit that we appreciate more then anything is how easy Upkeep is to use, on top of that its accurate and through. Pros After using a CMMS prior to upkeep that was clumsy and hard to navigate, We really appreciate how easy to use and intuitive Upkeep has been. When have come across any sort of question the help section has been great almost all questions have a Video to help you get the answer you need. Cons Although, there are no real cons with the program there are a few scheduling variations that i wish were options. Right now we want to have a PM scheduled every week day, With upkeep everyday includes the weekends when we are not working. It is very easy to fix by deleting unwanted Work orders. This could also something that i haven't learned how to do yet. Review Source Response from UpKeep Technologies May 29, 2020 Hey Luke! Thank you so much for taking the time to leave us a review! We're so happy that UpKeep saved you from the old clunky CMMS systems of old. Sounds like our mobile first design is helping you and your team stay on task for all of your maintenance tasks throughout your large facility! As you said, feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/ Thanks again! JA Jerson A. Electricista Renewables & Environment Used the software for: 2+ years ### "Mantenimientos en Softwere" November 1, 2022 4.0 Pros El acceso movil y el Analisis en tiempo real Cons Al momento de corregir las fallas de una orden de trabajo hay q esperar un tiempo un poco lento para mi gusto. Review Source Mohammed A. Technical Support Director Medical Devices Used the software for: 1-2 years ### "Upkeep Review - Usage in Biomedical Engineering" December 31, 2018 5.0 Pros Extremely Easy to use, very good price, quick support response, system upgrades with new features every few weeks. Cons Some fields' title cannot be edited. Pricing changes (not constant VS features). Review Source JV Jason V. IT Manager Machinery Used the software for: 2+ years ### "Great Software for our Manufacturing Shop" March 1, 2019 5.0 We keep track of all our maintenance jobs around our facility. So far it's been a great experience using UpKeep. Pros Very easy to use. Adding new requests for service tasks is a breeze. Cons Maybe add a tab for reoccurring maintenance tasks Review Source Response from UpKeep Technologies March 7, 2019 Hey Jason. You can create a "Quick Filter" for recurring maintenance tasks. This will let you surface these types of tasks in one click moving forward. More info here: https://onupkeep.com/customersupport/help-learning/work-orders/how-to-filter-the-work-orders-page/ Hope this helps! BL Benjamin L. Director of Maintenance Operations Automotive Used the software for: Less than 6 months ### "Facility Maintenance and a solution" February 27, 2019 5.0 My overall experience with this product has been great. My team and I are just starting and adapting how it should be properly used, The staff and team at Upkeep have offered many times to teach or walk us through, they answer questions promptly and the software does its job by helping manage my teams workload. Pros Setting it up was very easy, including downloading the app to use. I also enjoy many of the features that allow me to break down my job costs and time. The best thing is the Job Request portal, that actually has been fantastic, I am able to send a link out and people can send in work requests for approval, absolutely my favorite part. Cons There aren't many issues, however I would say the in progress button/time spent on the ticket. This is a user issue, the problem is that when they mark a ticket in progress they forget to mark the timer start or stop, It would be nice if they were two in one, or maybe closer in proximity so people would remember to use them. Also I feel like adding or assigning people is more complicated than it needs to be, it would be nice to have a drag drop option instead of having to edit the w/o to do so. Review Source RS Russell S. Owner Think Tanks Used the software for: I used a free trial ### "Easy and useful" December 4, 2019 4.0 The potential for mainstream usage by the real experts of daily functioning is abstract and delightful. I could see my company at full throttle to the point where I would license it when I get out of the bosses seat. Pros I really like the feel of the Upkeep software. Initially I felt at ease with the ease of use and direct way of practicing. I liked that I could design a work order in a clear drop down menu fashion that could be viewed by anyone I needed to. I like the casual but effective layout that was not aggressive and easy for an employee to read the prompts and actually try and get use to easy of use Cons I noticed that once you actually generate a pdf work order it disappears out of the data base. I wasn't expecting that at all. There is so much time in a workers time and if I don't get what I was suppose to eat. Also even though I did like the tutorial, I can see how bottom chained employee's could lose patience with having to take the time to go through them. Reason for choosing UpKeep It was extremely user friendly and I just like the ease of use and ability for everyone involved on a project to be in the loop in real time. Review Source Response from UpKeep Technologies April 14, 2020 Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team manage work orders! Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager. Feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/ Thanks again! JH James H. Director Facilities Services Used the software for: 2+ years ### "It is as essential as a telephone or email" February 28, 2019 5.0 The software is unquestionably great but is only as good as the team that developed it, fortunately they are fantastic too. Even with a significant time difference the Upkeep team manage to keep me informed on updates and react quickly to issues, allowing me to focus on my job. Pros It has completed modernised our process and in such a simple way, it didn't take us an age to get started and the data grows with us. The limited access accounts has allowed us to show transparency to our client base while keeping our data secure and the clients happy. Our site based technicians have the information they need immediately and the real time updating means they can assist each other remotely, sharing skills and knowledge has vastly increased productivity. Cons There are some minor discrepancies between operating systems, but knowledge of them makes it very easy to overcome. Review Source SD Shawna D. Administrator Real Estate Used the software for: 6-12 months ### "Upkeep review" March 1, 2019 5.0 Overall we have had tremendous success. We are using Upkeep to manage the irrigation in a 6,000 home gated community. Homeowners can input requests for repairs, my office approves them, and the it goes right to the technician who fixes the problem and updates everyone through Upkeep once fixed. It's an excellent system. Pros As an administrator I love how simple it is to use on both user end and administrative end. When I set up new users they rarely have issues logging on or figuring out to submit requests. Cons I would like a little more control over labeling the fields in requests so the users can better understand how to fill them out. Review Source Response from UpKeep Technologies March 7, 2019 Hey Shawna. Thanks for letting us know that we're on the path to achieving our mission of user friendliness on both ends: for the technician and admin! Cheers to your success in maintaining a great community. SM Socrates M. Account Manager Real Estate Used the software for: 1-2 years ### "Cost effective management tool for small businesses. Highly recommend" July 6, 2018 4.0 This app helped us organize and control our maintenance costs/time much better. Didn't think we needed this but tested it out and saw improved workflow immediately. Pros Very intuitive, easy-to-learn software. Our team is small so getting everyone on and using it was quick and easy. Compared to a lot of the other options we researched, this was the most cost effective given our small size. Great customer service. Cons The price might not be suited for larger companies, although I'm sure they have a solution for larger businesses too. The customer service team was very proactive when we were first getting set up. Review Source Similar Products Featured