# Page 6 | UpKeep Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is UpKeep the right Maintenance Management solution for you? Explore 1320 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145635/UpKeep/reviews --- UpKeep 4.6 (1320) [View alternatives](https://www.capterra.com/p/145635/UpKeep/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 6th, 2026 # Page 6 - Reviews of UpKeep ## Showing most helpful reviews Showing 126-150 of 1320 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MC Matthew C. SFOM Government Administration Used the software for: 6-12 months ### "UpKeep is the Gold Standard for CMMS Software!" April 4, 2018 5.0 I can almost guarantee a ROI on this product within the first year of implementation. I truly believe it pays for itself with the ability to go green and stop so much paper reports and tracking, as well freeing up admin staff to do other important duties. It is truly amazing! Techs in the field love it just as much as it makes their job so much easier and provides them abilities to provide updates to important tasks in real time. Pros Not only is UpKeep easy to use and learn, getting it implemented within my organization has been practically turnkey! UpKeep staff provided an amazing training experience for my organization and we were up and running in no time. Service after the sale has been fantastic! UpKeep is always ready and willing to help us with whatever we have a question about. Our field techs were super quick to pick it up and become masters with managing of work orders. My organization leadership love it too! It's incredibly easy to see our entire organization in one big picture. UpKeep has by and large far exceeded our expectations. We look forward to using UpKeep for many years to come! Cons There are really no cons with this amazing software! Anytime there has been some kind of obstacle during implementation and usage, it has already been resolved to our complete satisfaction. Review Source JH Jon H. Operations Manager Hospital & Health Care Used the software for: 2+ years ### "Excellent Tool for Small Businesses" February 22, 2019 5.0 No more hand-written work orders, the ability to take pictures and draw on them improves communication with team members to execute the work order, response times are faster, employees can track progress, grouping, sorting, and note taking helps us keep each one moving forward. Excellent tool. Pros From my desktop or smartphone, I'm able to communicate easily with my team to quickly address our facility issues. Employees who have an need can stop me in the hall, call me at my desk, or fill out their own request at their convenience. They can check on the status of their work order when they want. It has improved communication and response time, is a breeze to use, and is so cost efficient. We've been using UpKeep for 2 years, field about 40 work orders per month, and highly recommend it to everyone. Cons I really can't think of one thing, seriously. It meets all of our needs and when I have a feature request, the team adds it to their list for consideration. Review Source DO David O. software developer Computer Software Used the software for: 2+ years ### "complete work orders with upkeep " April 27, 2023 5.0 using the application to share work orders has helped us to accomplish more task as team since we can support one another Pros work orders have been so easy with the use of the upkeep application, I like the ability to complete work orders using smartphones and share them with colleagues so that everyone can contribute towards the activities done Cons using the application to upload documents and photos most cases takes a lot of time and this affects day to day activities Review Source WM William M. deputy managing director Civic & Social Organization Used the software for: 2+ years ### "develop document together through work orders " July 16, 2023 5.0 its has helped to increase productivity and every one's contribution is felt Pros upkeep is so simple to use with a good and friendly user interface. i like the ability to share documents through work orders for inputs from other members Cons the application slows down sometimes mostly when using android phones and especially loading photos Review Source Response from UpKeep Technologies July 20, 2023 We're delighted that you're happy with UpKeep! Your feedback means the world to us. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help! HW Harry W. Electrical Technician Renewables & Environment Used the software for: 1-2 years ### "Rview as a user of Upkeep" May 22, 2019 4.0 Initially, Upkeep was utilised as a method of storing all job records and upcoming tasks in one place to save on paperwork, improve organisation and also save time. This has often been the case, although some bugs that have been rectified previously seem to be occuring again several updates later A method of inputting all data offline and then being able to upload it all when in an area of good data signal/Wifi would be a great benefit especially as myself and colleagues are field workers Pros When all features work, the product is very good Cons The current version of the desktop view of Upkeep. The original version was a full screen view and the lists were easier to navigate Very signal dependant when using a mobile device Photographs added to reports often fail and can take up to a minute to upload Multiple photographs are unable to be uploaded simultaneously from a gallery Job timers sometimes corrupt and end up un the hundreds or thousands of hours Review Source ZS Zach S. Maintenance Technician Consumer Goods Used the software for: Less than 6 months ### "Perfect for maintenance techs " August 12, 2019 5.0 We've been using upkeep for a few months now and we love it. The functionality and practicality are awesome. Its definitely an app that the creators invested a lot of time and thought into. Upkeep takes the creation and implementation of work orders to a another level. It's far from basic and there are countless features but it never feels overwhelming. Everything is laid out simply and it's easy to find. We've got a few older people on our team and they've had a good time using it. The customer service they've shown us has been incredible. They're always ready and willing to help us or show us how to do something anytime we need their assistance. Pros Everything is laid out well. All the different options are easy to find. The ability to include updates on each work order. Hows smoothly it runs on mobile devices. The ability to include pictures with each work order. Cons The price can be somewhat high when you have alot of admins and power users that have the ability to create work orders but thats offset by everything Upkeep has the ability to do. Also there is no charge for basic users that can put in/request work orders Reason for choosing UpKeep After the success we had from our trial run we knew this was the one. Review Source Response from UpKeep Technologies August 20, 2019 Zach, Thank you for the review and feedback! It means a ton to us and this was shared with our product team. This feedback helps encourage us to continue to build an easy to use application that the end users love! Feel free to reach out anytime onupkeep.com/support edna luci G. middle technician Marketing and Advertising Used the software for: I used a free trial ### "Helped me manage the maintenance of my assets more effectively" May 10, 2023 4.0 I was able to create and assign work orders quickly and easily. This has allowed me to increase efficiency in resource management and improve communication with my maintenance team. Also, the mobile app is very helpful and allows my technicians to be instantly notified of new work orders and update their progress in real time. Pros What I liked best about this asset operations management solution is its ease of use and how quickly I can create and assign work orders. The platform is very intuitive and allows me to have a complete view of all my assets, schedule maintenance tasks and track work orders in real time. Cons Integration with other systems and software can be a bit difficult. Although UpKeep offers a variety of integrations, I have found that some of them can be a bit tricky to set up and don't always work smoothly. Review Source VR Verified Reviewer senior staff Used the software for: 1-2 years ### "Good management application " July 25, 2018 5.0 Good workload management Pros supports cloud storage hence you will always access your data anytime on any device By comparing Data and reports monthly you will be able to gauge how the team who or individual is progressing on with the workload Easy to create tasks which the help of scheduler you will be notified whenever there is an update Cons actually i have Little or totally no cons encountered ,only that Requesters' to be given access to receive updates too Review Source VR Verified Reviewer Senior Campus Manager Hospitality Used the software for: 1-2 years ### "Reasonable Maintenance Management Software" September 12, 2018 4.0 If you're specifically looking for maintenance management software, this works pretty well. But if you need a lot of different types of projects and tasks to keep track of you'll probably need something else. Pros Great for adding tasks with pictures and descriptions. Customization is simple and and helps keep communication among the team pretty easy. Cons Nothing really wrong with it, but its hard to stay competitive with many other task management softwares that do similar things. Though Upkeep does focus on maintenance and construction type project tasks, its still hard to see why this would preferred over other general task management softwares like Asana. If you have all kinds of projects to keep track of, maintenance or not, it could get burdensome to run various softwares. Probably easier to keep it all in once place that can do it all. Review Source AE ALan E. Partnership manager Civic & Social Organization Used the software for: 2+ years ### "share work orders among team with the software " July 12, 2023 5.0 its has made work collaboration and report writing so easy since every one can input Pros upkeep has made work sharing so simple among the team to capture their inputs mostly reporting, the application is so simple to use with good UI Cons sometimes the application delays in uploading some orders and they may pend for many hours and this affects work to move on as expected Review Source Response from UpKeep Technologies July 14, 2023 Thank you for your kind words! We're thrilled to hear that you're enjoying UpKeep. Your satisfaction is our top priority, and we're committed to delivering excellence. If you ever need any assistance or have any questions, please don't hesitate to reach out. Stephen H. Network Administator Used the software for: 1-2 years ### "Great tool for managing assets, man-hours, and work orders." May 4, 2018 4.0 Pros Users and technical users can submit and check status of tickets from anywhere, the phone app for mobility is especially helpful for both the requesters and the technicians. Cons Doesn't automatically email notify requester of the current status of the UpKeep work order ticket. Would be fantastic if this feature was included to notify user of when the ticket status of In Progress, On Hold, or Closed and include the technicians update comments. Review Source Alejandro Daniel C. Desarrollador Internet Used the software for: Less than 6 months ### "UpKeep for the work, happiness in your life" May 10, 2019 5.0 My general experience is very good and very satisfactory, initially I started only because the rest of the team was reluctant to adopt a new method of work, until I organized a training on the app. Now everyone is using it and very happy with the results. Pros This software is perfect to keep work orders organized, so that none of them is overlooked and you can guarantee good service to your customers. It also allows you to keep all your assets in order and put together an inventory of all your parts. Cons In my organization we speak Spanish as a mother tongue, and the translation is not very good or even incomplete. Even if the google automatic translator is used, there are fields that do not translate. Review Source Response from UpKeep Technologies July 2, 2019 Hi Alejandro Daniel! First of all, I LOVE the title of your review. That is so great to hear because it's what we are hoping to achieve by making your work life just a little easier. I appreciate your feedback about our Spanish language translation. I have escalated your comment to our engineering team so they can see how they can help! Thanks so much, Alejandro Daniel! eiN eng irene N. project manager Non-Profit Organization Management Used the software for: 1-2 years ### "share work among team with upkeep " May 1, 2023 5.0 sharing work orders among the team has helped us to complish task in few minutes Pros upkeep enables users to share work among themselves which helps in complishing more tasks over time, its so easy to use by everyone, its aslo has cleen ui Cons sometimes the application annoys which deploying its for work share as it tends to be too slow on android phones Review Source DW Dalton W. business consultant Marketing and Advertising Used the software for: 1-2 years ### "upkeep has made work order sharing simple " June 10, 2023 5.0 Due to work order share, it has helped us to increase on companies productivity Pros I like the software, its so simple to use with a clean user interface, I like its ability to enable users to share their work order's with collogues to enable quicker completion of tasks Cons As of now, i have nothing to dislike about the software its doing well for me, i just recommend my followers managers to try for productivity Review Source BB Brian B. Director of Environmental Services Facilities Services Used the software for: 6-12 months ### "Intuitive software that is easy to setup and use daily" October 8, 2019 5.0 Wonderful and knowledgeable sales team Pros • Work request portal and app design- easy to use and very precise • All staff can input requests and can easily check progress by viewing work order • Front desk can make appointments and have real time info when inquiries are made • Technicians see work request creation in real time. • Increased productivity • Work orders priorities flagged to ensure quick response times • Central hub to manage all info to improve organization • Ability to generate work requests via app • Inventory tracking and resident billing • Asset management • Reports Cons • No notification that invoices need to be processed Reason for choosing UpKeep Sales team willingness to trial the software along with ease of setup and mobile use Review Source Dennis M. Technical Support Analyst Used the software for: 1-2 years ### "Best and effective asset management software " May 25, 2018 4.0 I can track the company assets anywhere anytime Pros It can be installed even in mobile gadgets and function normally The support is available 24/7 without failure Easy to use and install Cons There are a couple of more highlights that should be included similarly as cloud combination is concerned. On the off chance if there was an approach to make the application coordinate with different applications, than it would be greatly improved Review Source GD Ged D. Facilities Manager Hospital & Health Care Used the software for: 2+ years ### "Perfection " October 20, 2019 5.0 Pros For my line of business this is simple effective and efficient. The support is second to none. We could not do without UpKeep. Cons Nothing. There was nothing we don't like about it. Alternatives considered [CAFM Explorer](https://www.capterra.com/p/126258/CAFM-Explorer/) Reason for choosing UpKeep Simple and effective Review Source Response from UpKeep Technologies April 14, 2020 Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team! Our team is always making improvements and adding new features to the application. Feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/ Thanks again! JB James B. executive director Civic & Social Organization Used the software for: 6-12 months ### "mobile solution to be used in business and organizations " August 12, 2023 5.0 using the application for work orders has helped to have everybody on board for their inputs during document reviews and development Pros i always use upkeep to share my work orders with my team for their input, the application is so easy to use with a clean user interface, I like the ability to be integrated with other apps and saving data online makes it perfect to me Cons somehow the application is difficult to use and uploading photos takes a lot of time this need to be addressed to give customer the best Review Source Response from UpKeep Technologies August 15, 2023 Hi James, thank you for your review! Your satisfaction is our top priority, and we're committed to delivering excellence. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help! AS Aslam S. QA/QC Lead Engineer Oil & Energy Used the software for: 1-2 years ### "UpKeep user review" March 5, 2019 4.0 Earlier we used to issue our facility and equipment maintenance requests by filling physical request forms and it would take more time to reach to the maintenance technicians thru the maintenance engineer/supervisor and getting update of close out of the request as well. Also we consumed lot of papers to generating the requests. Once we implemented UpKeep, we started issuing the maintenance requests through the system and the same time the Maintenance engineer get system notification and he could assign the respective technicians without delay to solve the problems and getting the update immediately after completion of the task as well as easy tracking. In addition, we maintain all of our asset data and status within UpKeep and easily traceable. Pros The tracking of the maintenance requests and the assets entered in to the system. Also, the monitoring the status and generating/extracting reports . Cons Some times felt that the data update in the system bit slow. Review Source SL Steve L. IT Services Director Non-Profit Organization Management Used the software for: 1-2 years ### "Upkeep is a great solution!" December 19, 2019 5.0 Our Maintenance team has a increased productivity workflow as a result of Upkeep Pros Ease of use, end users have no issues 99% of the time. Cons Maybe add comments section for assignee to comment on work order once completed Reason for choosing UpKeep Simplicity, price, ease of use. UI is easy to decipher for our Maint dept. Review Source Response from UpKeep Technologies April 14, 2020 Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team. Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager. Feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/ Thanks again! LT Larry T. Systems Manager Chemicals Used the software for: 2+ years ### "Best Maintenance Software Out There!" May 22, 2020 5.0 Upkeep is extremely easy to train anyone on. The data and real-time communication have allowed us to implement a total predictive maintenance system which meets our IATF 16949 requirements and more. Pros Great customized features such data trends and downtime. You can train anyone to use this software in minutes. Great customer service and price! Cons Allow non-ERP users to purchase a sub-tier to be able to use some of the Enterprise features. Alternatives considered [FTMaintenance Select](https://www.capterra.com/p/50771/FTMaintenance/)[Fiix](https://www.capterra.com/p/74916/Fiix/) Reason for choosing UpKeep Features, price and customer service/sales. Review Source bI bilal I. Maintenance Supervisor Food Production Used the software for: 6-12 months ### "UpKeep Review" May 1, 2019 5.0 There were a few problems with the uploading of documents but the support was there to help get that moving! Pros This is a completely mobile system for maintenance. Any factory that is thinking about a mobile/digital maintenance department should consider this software. This application is very integratable with a lot of other applications/programs. The teams are great to work with as well. They are always adding new feature and making fixes to improve process flows and make things easier to manage. I love it! Cons The only thing I can see that this system lacks is more Upkeep people to implement more improvements! There is a lot of potential for this application that I can see. Review Source Response from UpKeep Technologies July 2, 2019 Hello Bilal! Thank you so much for your feedback and kind recommendation. We pride ourselves in customer service and constant product improvement, so I'm happy you've had the chance to experience both! You're right about our growing team size - we're hiring! If you know anyone who would be a great fit, please direct them to https://www.onupkeep.com/careers to apply today! Abdelaziz A. Finance Accounting Used the software for: Less than 6 months ### "Gestion facile de maintenance " October 16, 2023 5.0 Pros C'est un système de gestion informatisée basé sur le cloud. Il offre aux entreprises des fonctionnalités qui les aident à mieux gérer leurs installations et leurs actifs avec une interface très simple, sa facilité d'utilisation est ce que j'aime le plus. Cons Je n'ai pas de points faibles pour UpKeep Review Source Response from UpKeep Technologies November 3, 2023 Hi Abdelaziz, thank you for your review! We're thrilled to hear that you're enjoying UpKeep. Your satisfaction is our top priority, and we're committed to delivering excellence. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help! AW Alec W. Maintenance Lead Technician Automotive Used the software for: Less than 6 months ### "New User" December 3, 2019 4.0 Originally all work orders were recorded on paper, Upkeep eliminated that process. It also provided a more accurate way to track productivity of technicians as well as monitor frequency of maintenance performed on certain lifts. Pros Data saved online; removes the need for a local server Easy to use and understand Comes as an App also that can be used on your phone Cons Plans are a little expensive Starter plan should allow an administrator and at least one limited-technician or its useless Slow process of getting all parts & assets added into the program. Alternatives considered [eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/) Reason for choosing UpKeep This product seemed to fit better with what we do on a daily basis. Review Source Response from UpKeep Technologies April 14, 2020 Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team manage your facility! Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager. Feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/ Thanks again! JL Joe L. Facility Manager Facilities Services Used the software for: 2+ years ### "Great Product !!!! Game changer!!!" May 6, 2020 5.0 One feature we were looking for was a platform that was easy to use for the requesters. Our requesters have to enter very little to submit a work ticket. This translate to more people using the system. Pros UpKeep is extremely easy to use for Requesters and Administrators. Cons I would like to see the cost to add Technician lower . Review Source Response from UpKeep Technologies May 26, 2020 Hi Joe! Thank you so much for your feedback! We are so happy to hear UpKeep has improved your team's request workflow and it has helped increase the amount of requests you receive due to ease of use! That is awesome! Thank you for being an UpKeeper! Similar Products Featured