# Page 5 | UpKeep Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is UpKeep the right Maintenance Management solution for you? Explore 1320 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145635/UpKeep/reviews --- UpKeep 4.6 (1320) [View alternatives](https://www.capterra.com/p/145635/UpKeep/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 6th, 2026 # Page 5 - Reviews of UpKeep ## Showing most helpful reviews Showing 101-125 of 1320 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EC Elvis C. project officer Civic & Social Organization Used the software for: 2+ years ### "upkeep setup is so easy " July 15, 2023 5.0 using the soffware has simplified work and save time Pros the application is easy learn and set up for use in the organization, like its ability to organize once data has been entered in the system. The UI is so friendly Cons upkeep has a limited level of hierarchy and uploading documents and photos takes a lot of time to finish up this leads to delays in submitting a given documents Review Source Response from UpKeep Technologies July 17, 2023 We appreciate your review! It means a lot to our team. We're dedicated to consistently delivering top-notch quality, and we're ecstatic that we've earned your trust. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help! Akume E. Human Resource Manager Real Estate Used the software for: Less than 6 months ### "Keeping Up With Upkeep " October 29, 2019 5.0 Generally speaking, upkeep gives you value for money, its cons are few and its pros are just too many. If you want your team and business to do better and get rid of paperwork. I recommend upkeep Pros Firstly I love the fact that it's user-friendly. The pricing and value are also something to look at; using upkeep is value for money compared to other applications. The pricing is fair and the mobile application is also one of the best I have seen it keeps me updated at all times. Also, our team can now have access to the same information in real-time Cons One of the biggest pros is its poor notification system I also have to check for invoices. it also takes a bit of learning to understand how it works on pc. Review Source Response from UpKeep Technologies November 14, 2019 Hi Akume! Thank you for taking the time to submit a review and for your feedback! We are so happy to hear you have found extreme value in using UpKeep and it has improved your team's ability to collaborate in real-time! We are sorry to hear you have not been satisfied with our notification system. We would love to hear your detailed feedback on the type of notifications you would like to see in the future and we will be happy to escalate it to our Product team for their review. Please feel free to send us your feedback at support@onupkeep.com. Have a great day! EG Erika G. Operations Manager, West Coast Real Estate Used the software for: 6-12 months ### "Customizable + Versatile but needs work on Reporting + Toggling" June 20, 2019 4.0 This tools allows folks from various departments to gain insight on maintenance tasks for our 500+ locations - whether they're responsible to complete it or simply a stakeholder looking for status updates. It's changed the way we prioritize and view outstanding work, and makes it easier to schedule it out based on resources. Pros Easy to use on-the-go for mobile app; very detailed on assets and locations; love that I can add multiple people to be assigned on a task; love the way tasks filter; love that I can share a link for external users to submit a work order without them needing an account; Cons Reporting isn't very clean or easy to drill-down; can't toggle between workspaces very easily; can't list a single asset but select it for various locations (instead have to put a new asset on each location) ; wish the permission settings were a little more varied instead of opposite extremes of the spectrum; image upload tool isn't great (it takes a long time and you can't drag/drop or select multiple); wish I could add more than 5 images to a work order; inventory tracking is a bit clunky; wish it was integrated with Zendesk; wish there was a resource planning / calendar schedule function in the app Review Source VR Verified Reviewer General Manager Program Development Used the software for: Less than 6 months ### "A great CMMS for Supervisors/Managers in CMMS" January 11, 2019 4.0 Approachable friendly rep, responsive professional customer service, and software that is easy to use and incorporate across our company. Price and quality great for it's functionalities, and looking forward to continued use in the future. Can use a few technical detail tuning, but overall great performance thus far. Pros Customer service is very prompt, professional, and don't waste time. Responses are timely and to the point, which is appreciated when things go wrong and I need quick answers to get back on track. Once you use the software a few times, it is easy to use and input data fairly quickly and repetitively. One of those software designs that 'clicks' once you are familiar with the basic functions. Smooth functionality and design make it easier to use across my team. Training on this software was quicker for some of my staff than other softwares we have used. Also cheaper than other alternatives on the market. Cons Doesn't really give you the option to organize fleets by category for larger companies. We haven't come across this option, but as we operate as unique segments of the company, we've had to reorganize how we seperate our functions to co-exist in this system. Not a big deal, but might make larger companies hesitate if they are more division based and organize their CMMS accordingly. Swapping between Apple and Android products is a little quirky, as terminology and location of buttons might differ. This might throw people off when working across multiple devices in a team. Review Source Hervé K. Gestion clientèle Media Production Used the software for: 6-12 months ### "Meilleur outil de gestion de maintenance" September 26, 2023 4.0 Pros Facilement accessible, UpKeep me permet de consulter une page de présentation des tâches et offre des fonctionnalité de maintenance de base telles que la gestion des actifs, la gestion maintenance préventive Cons UpKeep fonctionne bien sur PC que téléphone mobile Review Source Response from UpKeep Technologies October 3, 2023 Hi Hervé, We're delighted that you're happy with UpKeep! Your feedback means the world to us. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help! JF Jason F. Facilities Director Hospital & Health Care Used the software for: 6-12 months ### "Time and Efficiency " December 4, 2019 4.0 As our company continues to grow UpKeep will be a key tool in managing assets and workflow. Pros We currently manage 9 Facilities over about 100 mile radius. When I travel to a facility I need to know exactly what tools and supplies I need. I love that someone can not only put in a request, but can also take a picture. I always go, knowing exactly what I will be dealing with. We have only been using this for about 6 months and I am so excited to continue using and finding new ways UpKeep can save us time and make us more efficient! Cons Usability with some of the advanced features is tough sometimes, but customer service is great at helping me figure it out. Reason for choosing UpKeep UpKeep offered better ways to oversee multiple facilities. Also was easier for our IT department to link to our employee portal. Review Source Response from UpKeep Technologies April 14, 2020 Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team manage 9 facilities. Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager. Feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/ Thanks again! RP Ryan P. Vice President Airlines/Aviation Used the software for: 1-2 years ### "UpKeep CMMS Software" February 28, 2019 4.0 Pros UpKeep is a lightweight CMMS solution that is accessible via web browser or dedicated Android and iOS apps. It is easy to tell that UpKeep was built with a mobile-first viewpoint. This is when comparing to other CMMS solutions that have been adapted from desktop to mobile. This mobile-first outlook makes UpKeep extremely user friendly. The ease of use allows our maintenance techs to prioritize, dispatch, update, and complete work orders from the shop floor on their mobile devices. It is pretty quick to add work orders and tie the to specific assets. PM is a large part of our maintenance program and UpKeep's PM system is straightforward and simple without lacking depth. Cons Being a lighter-weight software solution, I feel there is a small sacrifice between depth of the solution and ease of use (and price). UpKeep is very affordable but I would like to see more connections and options, especially when linking Assets to Repeat (PM) Work Orders. Review Source CK Charlie K. Repairs and Maintainence Coordinator Restaurants Used the software for: 6-12 months ### "Excellent product and excellent customer service. " May 23, 2017 5.0 Helps us demonstrate to our Corporate Family that we are being good stewards of their equipment. Allows us to track the PMs as well as the breakdowns. Has helped increase accountability and communication with the team. Pros Customer service plus the ability for any of my team to submit a request. The way they submit the request is very simple so they don't have to be really trained how to use the system. Has helped us create more than just a paper trail for our equipment, it has allowed us to demonstrate our stewardship and our ongoing efforts to proactively maintain our equipment. I also really like that the software is web based and bridges across all platforms we use. We have iPads, Android phones, iPhones, and Microsoft based computers. This allows each of our users to be able to have access at anytime. Cons Would be nice to be able to schedule recurring PM's Monthly on a day not just a date. This is a minor detail though that is easily solved with just a little more front end work on the scheduling. Review Source Response from UpKeep Technologies May 28, 2020 Hey Charlie! Thank you so much for taking the time to leave us a review! It sounds like you are doing a great job using UpKeep to maintain and document the amazing work of your maintenance operations! Happy to see UpKeep is bridging your whole teams communications and regardless of desktop or mobile! Feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/ Thanks again! KP Kumar P. Director Real Estate Used the software for: 6-12 months ### "Strong Tool for Managing Assets" August 28, 2019 5.0 Pros UpKeep allows you to organize projects, repairs, and asset management in a single centralized tool. It's ability to streamline communication is invaluable. Further, you can analyze all repairs that have occurred, manage expenses and make informed decision based on that information. Cons The data input stage can be time consuming, though not challenging. It's mostly administrative. Anything you want to track can be input into the system to allow for historical reference on repairs. Review Source Response from UpKeep Technologies September 19, 2019 Hi Kumar! Thank you for taking the time to leave a review four our team. I'm so excited to hear that UpKeep is helping you to manage and streamline so many pieces of your workflow. I think it's amazing that you are getting insights on cost and work order history to make evidence-based decisions. That's serious maintenance maturity! I'm sorry to hear that the data collection piece has proven time-consuming for you. Feel free to take advantage of our no-cost data importing webinar that we offer every week: https://upkeep.easywebinar.live/registration-weekly-data-importing. If you have any other direct feedback or ideas, don't be afraid to submit your thoughts through our Ideas form: https://www.onupkeep.com/customersupport/feedback/ Thank you again for your review! We love hearing from you! lB ledton B. program manager Civic & Social Organization Used the software for: 1-2 years ### "file management application " August 17, 2023 5.0 it had helped us to stop losing important files and documents Pros with upkeep you can keep all document files in one central place, I like the ability to allow document uploads, and the application is user friendly Cons using the application to upload big documents with a lot of photos takes a lot of time the expected Review Source Response from UpKeep Technologies August 22, 2023 Hi Ledton, thank you for your review! So happy to hear you're enjoying the application. If there's anything we can help with, please don't hesitate to reach out. We're here to support! JF John F. National Reliability Manager Environmental Services Used the software for: 1-2 years ### "Great User Interface and Customer Support" August 7, 2019 5.0 The best way to describe it is we operate as a team. Specifically want to recognize the customer support staff who helped me. Pros What I like most is how intuitive and user friendly the system is. Cons There are a few limitations that the system has, such as limited levels of hierarchy, but what is great is that they are receptive to feedback and are making revisions to their system based on customer need. Alternatives considered [SAP SuccessFactors HCM](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/) Reason for choosing UpKeep Value and ease of use. Review Source Response from UpKeep Technologies September 5, 2019 Hi John, Thank you so much for leaving us a review! We appreciate your positive feedback and look forward to continuing to work with you. I understand your note about limited levels of access, but we believe this allows teams to tailor our product perfectly to how their team operates. I'm glad our customer support team has been so helpful - please feel free to reach out to our customer support team at any time for more help! http://onupkeep.com/customersupport NKM Nana Kwame M. Teaching Assistant Education Management Used the software for: 6-12 months ### "Asset Management Software? Checkout UpKeep" March 10, 2023 4.0 Without UpKeep's preventive maintenance scheduling and tracking, we would be having periodic downtime. Pros I get to easily integrate other software to make my use of UpKeep seamless. I also like that I can use the preventive scheduling feature which saves us a lot of cost since our assets are well maintained. Cons For someone who hasn't really used any asset management or inventory management software, it might be difficult to navigate the website. But after a while, you get used to it. Adoption is easier if you have used similar software before Review Source WB Will B. Building maintenance manager Hospitality Used the software for: 2+ years ### "Huge asset " December 2, 2019 4.0 This program is a huge time saver and major asset to maintaining multiple buildings across multiple sights. Having everything right there on your phone and instant updates is awesome Pros having the ability for all of our staff to just snap a picture and put a description of something that needs fixed is a huge help to the facilities dept to ensure everything is functioning and in working order for our guests visiting. Cons figuring our how to set up and create preventative maintenance schedules was a little tricky to figure out and navigate Review Source Response from UpKeep Technologies April 14, 2020 Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team manage your facility! Our team is always making improvements and adding new features to the application based on customer feedback. Feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/ Thanks again! AA Agnes A. Team leader WPE project Civic & Social Organization Used the software for: 2+ years ### "upkeep has made work flow processes " June 16, 2023 5.0 upkeep has helped to reduce on technicians time spent doing work Pros upkeep has made work flow process in the organization so simple, I like the CMMS feature since it is more efficient in maintenance management. The application is so easy to use and install Cons for inventory management, the application lacks filters to categories assets and inventory Review Source ES Eric S. Maintenance Tech Real Estate Used the software for: 6-12 months ### "UpKeep is The Best" May 29, 2019 5.0 I have used several different platforms for work orders and I believe this one to be hands down the best! Pros I think the ease of the software is the best. Learning how to use all the functions is fairly simple and when used head to head with other similar software or apps, you learn pretty fast why UpKeep is worth the investment. Cons My only complaint is that whenever you use the mobile app it sends notification for every little entry to all users on your system. If someone is filling out a work order and putting in what they have done and used it sends like 4-8 notifications that the particular work order is being edited. This makes your phone or pad go off repeatedly. I would love to see the notifications only come up when a new work order comes in, when someone puts it in progress, puts it on hold and completes it. Review Source Response from UpKeep Technologies June 14, 2019 Hi Eric! Thank you so much for taking the time to leave us a review. I appreciate your feedback! I have escalated your issue with the notifications to our engineering and product team to see what they can do about it. Please know we do our best to resolve all feedback like this. Thank you for your support of UpKeep - we're so glad to have you as a partner! https://www.onupkeep.com/ Douglas P. I T Manager Used the software for: 1-2 years ### "Intuitive and easy to deploy with all user skill levels. Excellent after sales team. " October 10, 2017 5.0 We were able to streamline maintenance requests and set proper processes for approvals and procurements of assets. Pros Ease of use, easy to deploy, learning curb for users of any skill level is minimal. One of the best mobile application UI. Have been using it for a year with out any complaints from users. Loved the feature which allow non-registered users to make request and track progress of request from a web browser. Cons The pricing structure should be a more aggressive as competitors offer for lesser. Reporting and dashboard services should be available for all subscribers. Review Source BS Brian S. Head of Maintenance Construction Used the software for: 1-2 years ### "Time saver and great work flow" February 28, 2019 4.0 Pros I have been using UpKeep for almost two years and have found it very helpful in managing a small commercial maintenance crew. We maintain 9 self storage facilities and its perfect for managing work tickets. I like that there are several levels of users from requesters that see the work needed at their sites, two levels of technicians, admin controls and also reporting for owners. I like the fact that I can assign work orders to technicians with ease adding my own notes to the work orders. The technicians can leave updates in the work tickets to show the work completed. their mobile App works really well and is easy to navigate. UpKeep has been a great program with many valuable features to help manage maintaining our facilities. Cons There is really only one feature that I would like to see implemented and that would be having the ability to schedule work tickets with one touch from the work order main page. Review Source MH Matthew H. Maintenance Manager Food Production Used the software for: 1-2 years ### "Food Plant Maintenance" July 8, 2020 4.0 By switching to upkeep we have been closing our more work orders, and greatly improved team communication. Pros The system is so easy to use and implement then our previous CMMS system. Maintenance guys love it, and use it daily! This can't be said for most systems. The software appears to have been designed using first principles. It makes everyone's job easier instead of harder, while improving team communication and performance. Cons The editing of reoccurring work orders (PMs) could be improved. Frequency can't be easily changed, and it would be beneficial if editing a reoccurring work order could be done in one pass. Alternatives considered [eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/) Reason for choosing UpKeep Upkeep was more user friendly. Review Source PF Paul F. Production supervisor Automotive Used the software for: Less than 6 months ### "Very User Friendly" March 2, 2020 5.0 UpKeep is helping us to formally document what maintenance we have been doing all along. it also allows everyone to see what is happening and when, which assists in scheduling. Proper documentation of maintenance is becoming a necessity to maintain our current customers and attract new business. In setting up our system, it also provided an opportunity to exam our current practices and make some improvements. Pros We are using UpKeep for our maintenance needs throughout the facility. I made an outline to help me plan how I wanted things to work and it was easy to tailor the system to all of our needs. I found the meters particularly useful. There is plenty of videos online available for those of us who learn visually. (like me) Cons To date we haven't really found a downside to the software. Like most new programs there is a period of adjustment, but it was very brief. Alternatives considered [Fiix](https://www.capterra.com/p/74916/Fiix/) Reason for choosing UpKeep UpKeep seemed to be the most cost effective, user friendly method to achieve our goals. Review Source Response from UpKeep Technologies April 16, 2020 Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team maintain your facility. Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager. Feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/ Thanks again! AA Anibal A. Estudiante de Medicina Medical Devices Used the software for: 6-12 months ### "UpKeep: Un software que presenta empredimientos de la salud " November 6, 2022 3.0 Pros Profesionalmente ayuda a que sean validas opiniones de distintos profesionales de la salud el uso de productos de diversos laboratorios Cons El uso inespecifico de los productos puede causar confusión Review Source pA parricia A. program manager Civic & Social Organization Used the software for: 2+ years ### "simple and secure for use " July 24, 2023 5.0 its has made my work so easy for report compilation Pros upkeep is simple and secure for use, i like the ability to share work orders with my colleagues for compilation. The user interface is nice for me Cons The application in most cases slows down when using it on mobile phone Review Source Response from UpKeep Technologies July 27, 2023 Hi Parricia, thank you for your review! We're thrilled to have you as a satisfied customer. If there's anything else we can do to enhance your experience, please let us know. We're always here for you. pC paul C. executive director Non-Profit Organization Management Used the software for: 2+ years ### "Not perfect but does some things very well" March 1, 2019 4.0 Allows my maintenance staff to keep tasks organized and prioritized. Has decreased the amount of time spent talking about tasks and more time getting them done. Pros Seems easy for our maintenance staff to use. Helps cut down on physical paper forms. Cons scheduling tasks is a problem that needs a major overhaul. When scheduling a maintenance task the app needs a box to check to indicate, daily, weekly, monthly, quarterly or annual. This is an easy fix but would turn the overall rating from a 50% to 90% Review Source Response from UpKeep Technologies March 7, 2019 Hey Paul. You can schedule maintenance tasks from the desktop and mobile app for any interval you want, including on a daily, weekly, quarterly, and annual basis. There is no tick box but there is a dropdown menu that has these options. If you need help figuring this out, you can contact our support through the app. Thanks for the feedback! sF syed F. Tech enginner Food Production Used the software for: 6-12 months ### "Up keep review" October 7, 2022 5.0 Pros The up keep tools used daily by me because it give me best experience in meeting schedule and give permission to the other people help me keep track of data and it has all the feature where some of the other other popular apps don't have it give the best UI and tools use daily Cons There nothing to say about the app it even give the mobile access to everyone that's the best part Review Source RC Ron C. Facilities Manager Education Management Used the software for: 6-12 months ### "Keep it up Upkeep" March 18, 2020 5.0 Upkeep is helping to keep the department on track. We appreciate how the dragon of daily details is kept at bay while helping to get a grasp on future concerns at the same time. Pros Upkeep is great at helping us compile our facility management information in one central location that is easily accessible to different users in ways that are suitable for them. Cons I can't remember whether there are more ways of tailoring the automatic email responses for those entering requests into the web form at higher license levels or not .... This is an area that it would be great if there was more flexibility. Reason for choosing UpKeep The combination of user friendliness, a comprehensive feature set and a decent price point won the day. Review Source Response from UpKeep Technologies April 16, 2020 Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team maintain your facility and manage work orders. Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager. Feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/ Thanks again! AW AJ W. Maintenance Manager Machinery Used the software for: 1-2 years ### "Upkeep, what a great tool for keeping ontop of daily tasks" February 28, 2019 4.0 I am solving an issue with upkeep where in the past my technicians were just accepting any work and not concidering its priority. Upkeep has allowed me to make every job have a priority and the work can be completed in a timely and organised manner. Away with emails, then a brief on work, then a follow up. Upkeep is all in the one location with all the information the technicians need and they are also able to update the jobs status via the mobile app so I can see the status of the job without following up. Pros What I like the most about upkeep is the way any user can send a request for work and from there on in its logged into the system and updated/catogarized/prioritized as you go. In the past this was all via email and takings notes which gets lost and forgotten Cons Some of the features on the mobile version had some bugs but I believe that most have been resolved now. There are still some things on the mobile app and windows version that has some issues but not a major setback. Review Source Similar Products Featured