# UpKeep Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is UpKeep the right Maintenance Management solution for you? Explore 1320 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145635/UpKeep/reviews --- UpKeep 4.6 (1320) [View alternatives](https://www.capterra.com/p/145635/UpKeep/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 6th, 2026 # Reviews of UpKeep Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews BR Brandon R Registered Behavior TechnicianHospitality, 11 - 50 employeesUsed the software for: I used a free trial. “While UpKeep has a relatively slow UI and occasional bugs, I think it facilitates easy creation, assignment, and tracking of work orders in real time very well.“ May 26, 2025 Terry Y CFOConsumer Services, 2 - 10 employeesUsed the software for: 6-12 months. “I feel like all maintenance asking always use more interface updates along with overhaul updates more regularly especially for upkeep. Though all the stuff I listed that makes it seem like the user is in full control you're still the lack of being able to do your own reporting which is probably the main issue no poor times I'll just being able to see your job orders it's the little things that are like nothing could be fixed if you actually ask and implemented their most DieHard customers responses and problems.“ November 16, 2023 Clark J FounderMachinery, 11 - 50 employeesUsed the software for: 6-12 months. “It's alright, mobile app was nice for my technicians, and I was able to track the reporting on my work orders for my team“ May 30, 2025 MS Mehran S managerInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “It has a learning curve and takes some time to get used to as there are many different options which can easily be messed up with one another.“ March 8, 2025 Tamzed Z EngineerMachinery, 51 - 200 employeesUsed the software for: 6-12 months. “Solid software for daily maintenance of production assets, easy to get around and constant updates to the product.“ May 30, 2025 Ec Elvis c project officer Civic & Social Organization, 51 - 200 employeesUsed the software for: More than 2 years. “upkeep has a limited level of hierarchy and uploading documents and photos takes a lot of time to finish up this leads to delays in submitting a given documents“ July 15, 2023 edna luci g middle technicianMarketing and Advertising, Self-employedUsed the software for: I used a free trial. “The platform is very intuitive and allows me to have a complete view of all my assets, schedule maintenance tasks and track work orders in real time.“ May 10, 2023 JT John T Technical Services SupervisorUtilities, 11 - 50 employeesUsed the software for: Less than 6 months. “also non of the techs can get the book mark feature to work at all.“ April 2, 2024 ## Showing most helpful reviews Showing 1-25 of 1320 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dirk K. Director of Operations Real Estate Used the software for: Less than 6 months ### "Crucial Team Management" July 29, 2019 5.0 This creates the foundation for extensive maintenance records, historical tracking of problems, inventory, and more. It allows you to monitor your entire portfolio on a macro and micro level. Pros Functionality. This cloud-based task manager functions at the level that works for you. Whether you're assigning basic tasks at a complex you own and manage or inspecting individually tagged pieces of hardware this is essential. The accountability from a required signature showing this task has been done is reassuring. Should there be a hang-up or question UpKeep's customer service is there to help you through it. Cons The initial challenge is determining the depth at which to utilize this software most effectively. Whenever an organization chooses to go with a task manager, it is only effective as the degree to which your staff buys into it. Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing UpKeep The tailored approach to real estate. Review Source Response from UpKeep Technologies September 19, 2019 Hi Dirk, Thank you for taking the time to leave a review for UpKeep! We're so happy to hear that UpKeep is serving your team for tasks and projects big & small. The fact that the signature feature has provided a layer of accountability for your team is amazing! We're glad that the ability to historically track your work at a micro and macro level is helping you take the team to the next level. If you ever do need assistance in developing your maintenance program using UpKeep, feel free to reach out to your dedicated Customer Success Manager. Our team will follow up with you to connect your team to this dedicated resource. Thank you again for leaving us a great review. We really do take and appreciate your feedback seriously! JB Jonathan B. Clinical Engineering Director Hospital & Health Care Used the software for: 1-2 years ### "Best overall usability " November 27, 2019 5.0 Overall, this is the best CMMS we have used. I did sample the top 10 for a year before deciding and upKeep was the best because of easy of use in the field. This software saves time by reducing paperwork and admin tasks. Pros I sampled many different CMMS programs and upKeep was the only software that made the cut. This software is actually usable in the field. Cons There are a few additional features I would like to see. I would like to be able to set exact permissions per user. the amount of administrative data available to Limited Technician renders some functionality not usable. Not everyone needs a list of all vendors and customers. There needs be a permissions checkbox to limit some access and functionality per user. Depending on how this software is used, it could cause an issue. would you want everyone in your company to have a list of our all your customers and vendors? for this reason. We avoid using some features and have not upgraded to the business package. Alternatives considered [MicroMain](https://www.capterra.com/p/119615/MicroMain-Maintenance-Software/)[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)[Fiix](https://www.capterra.com/p/74916/Fiix/) Reason for choosing UpKeep Usability in the field. Great intuitive interface in browser and app. Switched from [MicroMain](https://www.capterra.com/p/119615/MicroMain-Maintenance-Software/) MicroMain was not mobile friendly. Their software created a full time position managing CMMS. UpKeep app does most of the work and cuts need of creating this position. Review Source Response from UpKeep Technologies April 14, 2020 Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team track work orders! Our team is always making improvements and adding new features to the application based on customer feedback. Feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/ Thanks again! NH Nolan H. Buyer Environmental Services Used the software for: 1-2 years ### "Work orders works well on mobile app." December 28, 2023 2.0 We began using Upkeep in 2021 at the start up of our new company. Our asset list includes over 300 units, 165 of them needing regular preventative maintenance. From the beginning, the approximate monthly user license fee near $100 seemed high, but not for a system that was sold to us as an all-encompassing platform. As it turns out, Upkeep fell far short of that level. We began using Upkeep prior to the preventative maintenance module roll out they use now, and right away we found that recurring work orders were not populating correctly, most notably re-using work order numbers (which should be unique), and not populating at the correct time. This was mostly solved when the PM roll out took place in 2022, but the amount of labor time on our end to correct this recurring work order problem was excessive to say the least. Tech support was very limited, in that they were only able to train in how to use the new module. It didn’t help that when they migrated away from recurring work orders to PM, the functionality ceased on all our existing work orders. Many of our assets had several months of missed maintenance due to this as we frantically tried to catch up. The PM module still took over a year to establish a working capability, with many bugs found and long delays for fixes. The work order function still worked very well, especially for the technicians using the mobile app. Aside from always requiring an internet connection. It took some time, but we were able to manipulate the software to sort work orders correctly. Purchase orders and parts brought around a host of new problems. The first, and most noteworthy, is that our accounting department, who only required viewing of PO’s that are in the system, required an administrator’s license. This took one of the very expensive licenses away from a technician for a user that didn’t need full unfettered access. In addition, there were no custom security variations that wouldn’t require a full license to simply view purchase order data. Regarding purchasing, inventory control and cost appropriations, it is important to note that to change the pricing of an individual item in Upkeep, one must update the part in their parts/inventory module. There is no function in a working PO that allows for updating of current price. This has two problems. First, as prices fluctuate from vendor to vendor and day to day, an updated last cost is very important. Second, when updating the price in Upkeep’s Parts module, the cost would update all work and purchase orders from the past, thereby adjusting overall costs of every PO, some of which were not due, and making them no longer match invoices to be paid. This also brings up a purchasing question that if costs are not available to be averaged, then a buyer cannot accurately predict and anticipate cost increases and make bottom line dollar saving decisions. Among these issues with parts and POs was the fact that vendor assignments are a secondary thought, taking a distant 6th position to “PO Title”, “Description”, and “Category” among other less important references. These problems truly spoke of a company and designers that had never used a proper purchase order or items/parts inventory control system. These concerns were not rectified by the time we changed software in August 2023. I don’t want to sound completely disparaged by Upkeep. Like I said before, the work order mobile app is very easy to use, and the learning curve is very shallow. Tech support always left something to be desired as well as we were presented with “workarounds” rather than solutions on a regular basis. Our annual “check-in” was with our original salesman, who was more interested in the analytics of how we paid our bill than how the software worked. When said salesman left the company, it took nearly three months to get a new account representative. When we upgraded this year to another company (which will not be named) we got all the features of Upkeep and so much more, for half the price. I wish all the best to Upkeep and all their employees, but I would not recommend this software. Pros Ease of use by technicians (mobile app), preventative maintenance scheduling was very robust. Cons Overall sluggish UI, cloud based requirements (little to no “offline” mode), limited search parameters, limited locations and tracking, lack of aggregate or average cost on items, no PO look up in parts browser, part categories are allowed to be random, no PO dates assigned (unless manually entered and manipulated), limited purchase history, pricing updates are updated on fulfilled purchase and work orders, can only use “inventory adjustments” to remove items outside of work orders, can use the same function to add inventory without PO, lack of PO approval process for management, PO view only available on administrator level security access, lack of internal messaging system. Reason for choosing UpKeep Salesperson "guarantee" of total encompassing software. Review Source RD Rick D. Facility Manager Religious Institutions Used the software for: I used a free trial ### "Perfect CMMS for my Needs" August 13, 2020 5.0 Using Upkeep has been an easy process, and it helps keep everything in one place. I also like the fact that our Operations Manager sees everything that I do, from creation of work orders, to updates, and completion of work orders. Pros The free features are perfect for my use. My day is all about work orders, and being able to manage these work orders easily makes my day easier. We used to use paper work orders, which I had to fill out, file, and then track in another file. I would then need to create a separate report to send to the property team for review. I like having the ability to have everything in one place, without having to create so many separate reports. Cons Nothing about this software is difficult to use. I do wish more was offered in the free version, such as reporting. I was able to use it during the free trial, but now am using the free version, in which reporting is only available in paid versions. I understand that this is how the company makes money, and I will be making the switch to a paid version when it is approved in our new budget. One thing that bugs me and hope gets fixed, is during the work order creation. I have over 120 locations and sub-locations. When I create a work order and choose the location, you should be able to begin typing the location in the box and it should self-populate the box. Right now, only the main locations will self-populate, not the sub-locations. I only have three main locations, and all the rest are sub-locations, so I have to scroll to search for the exact location I need. It's nothing major, but just an annoyance, and I hope this will be fixed soon so that any location will self-populate the box when you begin typing it. Alternatives considered [MAPCON](https://www.capterra.com/p/33168/MAPCON/)[ManWinWin](https://www.capterra.com/p/109248/ManWinWin/) Reason for choosing UpKeep Pricing was better for what you get. ManWinWin was way to technical, and made more for factories. Mapcon may have worked and it seemed to be pretty user-friendly as well, and I did try their free trial, but it kept crashing my computer every single time. Review Source Lillian G. Human Resources Generalist Hospital & Health Care Used the software for: 1-2 years ### "UpKeep simplifies facility management!" March 6, 2023 4.0 Because of UpKeep, keeping track of maintenance is now a streamlined operation. Work orders may be monitored and scheduled with ease thanks to the app's straightforward design. Task delegation and real-time updates help the whole team stay on the same page. Pros My team's maintenance management has been greatly improved thanks to UpKeep. Thanks to the app's intuitive design and constant updates, keeping track of and planning out tasks has never been simpler. If you're wanting to simplify your maintenance management procedures, go no further than UpKeep. Cons Insufficient personalization choices may exist in UpKeep's work order forms. Improvements in functionality for the mobile app are needed. Switched from [MaintainX](https://www.capterra.com/p/179296/GetMaintainx/)[EZO](https://www.capterra.com/p/124047/EZOfficeInventory/) Easy to understand and use design that prioritizes the user experience. Provides a number of useful tools, such as those for handling work orders, tracking assets, and doing routine maintenance. Review Source LH Lindsey H. Maintenance Manager Oil & Energy Used the software for: 1-2 years ### "Good Entry level CMMS System" March 29, 2022 3.0 A great basic CMMS meant for day to day use, to keep work orders, scheduled maintenance and parts/inventory. Lacks a lot of the higher end features that experienced users would want to impliment. Pros Very easy to set up and get going, very easy to populated data, and very useful to schedule work orders, etc. Cons Analytics - the metrics that one needs the most , and use the most often are in basic, but they do take shortcuts in order to achieve numbers. Downtime tracking is a very mportant tool, but can't be used with manual events. Alternatives considered [Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[MaintainX](https://www.capterra.com/p/179296/GetMaintainx/)[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)[Fiix](https://www.capterra.com/p/74916/Fiix/)[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing UpKeep Pricing of Users (requesters are free) and didn't require additional licenses (technical users and admin are the only paid subscriptions that you need). Initial presentations were well done, and polished, Review Source Federico A. CEO Banking Used the software for: Less than 6 months ### "Great tool to Manage your Assets" October 9, 2022 4.0 Our overall experience using UpKeep is very good because this solution has provided accountability and transparency in the use of our assets (owned and rented) Pros This is a great solution to manage the assets, we were having issues controlling the location and distribution of our rented laptops and electronic equipment provided to consultants, after implementing the solution we were able to locate, manage and renew our equipment without effort. We also use it to track work orders because their reporting capabilities work very good with out ERP. Cons The main con would be its price, $45 per user is a little high for many small businesses budget. Since this is an important tool the training in using it is a little hard but necessary. In addition we believe the permissions management needs a little more work. Alternatives considered [MVP One](https://www.capterra.com/p/128189/MVP-Plant/)[IFS Cloud](https://www.capterra.com/p/1238/IFS-Manufacturing/) Reason for choosing UpKeep We have chosen UpKeep because in our analysis the cost / benefit ratio was the highest. Switched from [MVP One](https://www.capterra.com/p/128189/MVP-Plant/)[IFS Cloud](https://www.capterra.com/p/1238/IFS-Manufacturing/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We made the switch because we needed a robust application that were able to track our assets and work with our ERP. Review Source RK Ryan K. Facilities Maintenance Specialist Facilities Services Used the software for: Less than 6 months ### "Its a Keeper as long as you are keeping UP on it." January 28, 2020 4.0 Very positive experience so far. They have answered all my questions sufficiently and in a very timely manner. Our account manager \[SENSITIVE CONTENT HIDDEN\] is fantastic, she is great at explaining things to people of all technical levels. We can see this software allowing to move forward quickly and put together our S.O.P's with minimal disruption during crucial times when we bring in new employees. Pros The Customization of the software is quite extensive. Has an honest to goodness workflow that is concise and easy to follow. Best have this system completely laid out and ready to roll prior to rolling it out within your facility that way you can utilize the software's capabilities to its vast potential. The tracking for the work orders is super convenient and thorough and allows for reporting to be super easy and helps track problem areas or where money should be spent. Cons I feel that it pigeonholes your ability to use various systems and has no overlap with other systems that could potentially be helpful. does not offer a scheduling option to allow for access to say apartments where 24-hour notice is necessary. Having the ability to link to a calendar or a calendar within upkeep to organize my day project by the project is what is needed badly Alternatives considered [Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing UpKeep My boss was already familiar with this platform Review Source Response from UpKeep Technologies April 14, 2020 Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team maintain your facility and track work orders! Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager. Feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/ Thanks again! VR Verified Reviewer Project Manager Facilities Services Used the software for: 6-12 months ### "Customer fulfillment with SPOC App" July 1, 2019 4.0 As of today it has been a very fruitful experience with UpKeep. Easy to provide data and update to client. At the same time easy to receive client request and queries. Pros Easy to use, download, upload your normal needs. Can be used by anybody anywhere and request their needs in terms of service we are providing. Easy to track tream work and submit it to client when required. Cons Of course everybody want best service with least price... Alternatives considered [WinTeam](https://www.capterra.com/p/184185/WinTeam/) Reason for choosing UpKeep It is covering both soft and hard services criteria. Easy to use and understand. Better helpful fo all the team. Review Source SG Susan G. Project Manager Architecture & Planning Used the software for: 2+ years ### "A Great Maintenance Management Solution " September 5, 2024 4.0 Pros UpKeep has been helpful when it comes to streamlining work order. It comes with great asset tracking and management features Cons Well, UpKeep has not failed us. It always delivers. Review Source DC Debra C. Owner Retail Used the software for: Less than 6 months ### "Needs just a few adjustments " September 25, 2024 5.0 Overall a few tinkering and this app would be perfect Pros I love how easy thix app has made sorting through my inventory Cons I would like to see more options to save lists in diffrent storage space Review Source JB Jeffrey B. Owner Consumer Goods Used the software for: Less than 6 months ### "Me keeping it up" December 9, 2024 5.0 My overall was good and still is good so far Pros What it's used for was right on time for me Cons Nothing so far and hope to keep it up... Review Source KP Kim P. maintenance supervisor Wine and Spirits Used the software for: Less than 6 months ### "upkeep Up s and Downs " June 11, 2024 5.0 Pros I loke how accurate and how user friendly it is. I also like that they are trying to improve it all the time . Cons Sometimes it is very slow and will not allow you to finish the task you are working on. Review Source DG David G. Head of Service Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Excellent tool for technology company that needs affordable CMMS" February 8, 2024 5.0 UpKeep has been very helpful in guiding us through adoption of the platform and providing us the tools needed to expand our capabilities and record keeping. This is an excellent platform that has helped us build our service delivery platform Pros UpKeep is easily configured and very flexible to meet our very unique business model. The support team has been outstanding throughout our implementation and continues to provide top notch service to guide us through new challenges. I appreciate the relatively low cost against the market to all us to grow with the product and add licenses without significant cost Cons The platform is designed for a more traditional break/fix style work force management application. It has forced us to adapt some of our (albeit maturing) processes to meet the capability within the platform in order to capture the data and detail that we are looking for. Reason for choosing UpKeep Cost, Simplicity, effectiveness of sales team to provide critical support through discovery phase Review Source IF Ilenia F. Accounting Officer Hospital & Health Care Used the software for: 1-2 years ### "My Experience With UpKeep" April 25, 2024 5.0 Pros The tool makes scheduling easy and it has great mobile access features. Cons No bad experiences with UpKeep. It meets needs. Review Source VR Verified Reviewer CFO Consumer Services Used the software for: 6-12 months ### "Not To Good.... Not To Bad In A Sea Of Competitors" November 16, 2023 5.0 It's pretty good experience definitely if you're starting off with your first and/or grown in employees, orders, basically it's like having your own team without a team and without the headache of personalities it should be more of a is stepping stone into how to manage a team and implement what are keys brought because of kid does not offer more than or it's at still great app it's all about just improvements it's not going down or anything only up because They have a really good product that can be built upon I think a lot is just listening to the people who helped him stay in business which is your customers and the people who go out of their way to use their services Pros Having the wherewithal to provide at times a seams unmanufacture/track orders, set up preventative measures was routine on demand schedule of Maintenance and all other headaches that come with the business they're in and just all around you have the management off operations and stuff like that. As well as some pretty fine Analytics data management that is accessible to users who want to improve and become more efficient with your day-to-day work based off statistics in numbers and professional opinions Cons I feel like all maintenance asking always use more interface updates along with overhaul updates more regularly especially for upkeep. Though all the stuff I listed that makes it seem like the user is in full control you're still the lack of being able to do your own reporting which is probably the main issue no poor times I'll just being able to see your job orders it's the little things that are like nothing could be fixed if you actually ask and implemented their most DieHard customers responses and problems. Review Source Alexander J. Director Hospitality Used the software for: 1-2 years ### "UpKeep: A Fantastic Tool for Maintenance" April 11, 2019 4.0 Overall, UpKeep was incredibly valuable to my teams, which were dispersed across several locales. It helped keep my maintenance team much more organized than they would have been without it. I highly recommend it. Pros UpKeep is an excellent tool to help you keep your maintenance projects organized, prioritized, and clearly communicated, particularly when working across dispersed locations. UpKeep allows you to centralize communication into on central database where you can communicate repairs, maintenance, and regularly scheduled preventative maintenance in once location. You have the capacity to analyze all repairs that have occurred historically, log expenses against those repairs, and make intelligent decisions on whether to repair or replace based on that information. This eliminates the need for phone calls, emails, texts, and every other communication method that can confuse maintenance supervisors. It helps prioritize so that your maintenance team can be most effective. You can also add as much detail into the repair requests to make sure the repair needed is very clear. Plus you can add photos. Cons Like most tools, the ramp up and learning stages take a bit of time. If you want to use the tool to its fullest, you'll need to manually input significant amounts of data and have access to historical data on expenses, SKUs, etc. A second challenge is that your maintenance team may feel as if they are pulled away from actual repair work in order to perform the administrative work needed to maintain the tool. Review Source Response from UpKeep Technologies June 18, 2019 Hi Alexander, Thanks for the review! I completely understand the learning curve can be frustrating when learning a new software. However, I am confident that if you compare it to other apps in the CMMS space, you'll find it fairly intuitive. Also, we have loads of video tutorials on our YouTube channel (https://www.youtube.com/channel/UC4ewS5K1zt6TOpZBfXx8Yfw/featured) and an amazing customer support team that's available for you if you need more support! Don't hesitate to reach out at https://www.onupkeep.com/support. JT John T. Technical Services Supervisor Utilities Used the software for: Less than 6 months ### "Not Too Happy So Far" April 2, 2024 2.0 Pros If the system worked properly I would be happy with it. unfortunately at this time the system is frustrating to work with. Cons contacted \[sensitive content hidden\] at customer service in regards to the scrolling issue that i am experiencing. \[sensitive content hidden\] brought it up @ 3 weeks ago at a "Bug" meeting. i have not seen a resolution and have not recived an update. i did ge a temporary work around that is not that great for me. also non of the techs can get the book mark feature to work at all. Review Source sA simon A. Solar Technician Renewables & Environment Used the software for: 1-2 years ### "Using upkeep for solar farm maintenance reporting. " February 22, 2019 4.0 Upkeep has helped hugely in showing clients what we actually do and giving them real times as to how long process may take. Before a list of times and costs were all clients received as to now a full report which shows the lengths taken to complete the tasks . Pros The software is very easy to use on many different formats. Being able to report in real time is very helpful in the field and reports can be generated very easy for instant use. The end reports are very professional and and look the part. Photos added to reports are a good for clients to be able to see the works carried out and being able to add many photos to as many different topics i may need is great. Cons The application needs to have either 3g, 4g or wifi for real time this is great in areas with these capabilities but most solar farms in the middle of no where meaning i need to take photos and write my reports after i have done my job and returned to an area with wifi etc. Also only being able to upload 1 photo at a time makes the process drawn out as you have to keep going back to the report and then finding the photo you need...... There have also been instances when working in areas with 4g etc that reports that have been worked on have lost all info meaning they have to been done again. Review Source Response from UpKeep Technologies June 20, 2019 Hi Simon, Thank you so much for taking the time to leave a review! I'm so excited that UpKeep has improved your ability to show all the hard work that you and your team are doing!!! Our mission is to empower you all in exactly that way to help you to get recognition for the work that might otherwise go unnoticed. In terms of the app needing 3G, 4G, or WiFi, the reason for this is to be able to send and receive updates in real time, especially in cases where team members may be spread across different locations. Providing more offline services may be something we can do in the future, but we hope it's not too much of an inconvenience at the time! PT Pat T. IT Entertainment Used the software for: 2+ years ### "Great CMMS program, with excellent support with quick turnaround." March 1, 2019 5.0 Upkeep is an upcoming and better with cloud-based maintenance management system. We have been with them for couple of years now and have seen the program emerge and provide better ROI for our organization. It is excellent product for multi facility and has best API integrations opportunities. Pros The ability to snap a picture at the site and upload it to Preventative Maintenance Schedule is great. Their support and programmers have directly worked with us to enhance and implement features they were missing upon our suggestions. It’s a good company with great people. They also have excellent training videos which help end-user to get started with minimum learning curve. Cons The one cons about the program is the pricing structure, which should be more flexible depending on the amount of usage, as some of our site users do not have to use it but we still pay the premium. Review Source Response from UpKeep Technologies March 7, 2019 Hey Pat. it's awesome that you've been using UpKeep since our early days. And thanks for recognizing our efforts to implement new features based on customer feedback. We think that's the best way to evolve! Regarding your comment about pricing and limited-usage users, I recommend taking a look at our different user types again: https://onupkeep.com/customersupport/help-learning/people-teams/what-are-the-different-user-types-within-upkeep/ There might be some instances where site users don't actually need paid licenses and can benefit just as much from an unpaid license (e.g. view-only user). DM Dave M. Director of Facilities Facilities Services Used the software for: Less than 6 months ### "Excellent CMMS for Facility Managers" December 10, 2018 5.0 It has been great using UpKeep. Our rep did a great job setting me up and getting my technicians trained has been easy as well - and that speaks the simplicity of the application. All my technicians have Galaxy Tab A 7" tablets which they use with the UpKeep app. They're able to receive work orders while in the field, see all info needed to complete the task and close it out from there. Very efficient and effective. No complaints for the team at UpKeep, they really seem like they care about their product and customers. Pros The way it looks. The way it works. Simple, familiar design. Easy to learn and use the interface. A lot about making an application work efficiently and smoothly, is a familiar or simple to use interface, which this meets x 10. Great tools to utilize; from work order requests, to repetitive work, to inputting assets and added users. The dashboard is a great tool to monitor who inputs the most work, or closes the most, to what locations or categories are being worked on the most - and thats all linked with your assets to manage life-cycle of equipment. The support team is very helpful as well. I've had simple questions here and there, and "chatting" on the desktop site yielded very quick responses within minutes of asking. Love the way I can create my own criteria for Assets, ex; Model #, Serial #, Lifespan, Install Date #. This allows my team to custom build the system to work for our facilities needs. Cons Some things still need to be thought out a bit more. A few examples: -Consistency: between the Android app and the Apple app, both are not identical and work a little differently. For instance, the camera interface and drawing options are a lot more extensive on the iPhone. As well terminology doesn't stay consistent, even with the desktop version in an internet browser; "Dashboard" on the app is "Reporting" on the desktop, and within a work order, there are "Details" and "Update" pages on the app, but on the desktop site they're "Details" and "Activity" - but yet they're the same functions. Someone wouldn't understand this until they've used it of course. Review Source Salma J. Accountant Financial Services Used the software for: 2+ years ### "An incredible asset management solution." March 17, 2022 5.0 It's simple to carry out preventive maintenance schedules like repairing and inspection with Upkeep. Ease to manage assets and equipments. Pros It's simple to track,manage and control inventories using this tool. It's simple to view and manage financial value and depreciation of assets and equipments. Cons I have nothing to complain since Upkeep suits best all my needs and objectives. Review Source MM Mike M. Operations Supervisor Higher Education Used the software for: 2+ years ### "Works great for what we need!" December 3, 2019 5.0 Pros Software is easy to use, and is a great way for our building users to submit requests without a long channel of people having to sign off on something. We get immediate notifications when someone submits something, they get immediate notification when it's been accepted and completed, and we even get reminders when something needs to be completed that hasn't seen any work for a while. Very easy to use and self explanatory for both the users and administrators. Cons Not necessarily the software's fault, but sometimes people will submit work requests that are vague on location or their precise needs, so if there are additional prompts that may be able solicit more info that'd be great. Always depends on the user though. Review Source Response from UpKeep Technologies April 14, 2020 Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team manage your facility! Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager. Feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/ Thanks again! pL paul L. chief operating officer Civic & Social Organization Used the software for: 1-2 years ### "simplify work flow with upkeep" June 3, 2023 5.0 Using the application has simplified work in the organization Pros upkeep has simplified the workflow in the organization, i like the CMMS features which are so nice for maintenance management system, upkeep is so easy to use by every one Cons The application sometimes be slower when using its and this effects work to be accomplished in period of time Review Source JA Jennifer A. Property Manager Real Estate Used the software for: 6-12 months ### "A streamline way for you business to keep everone on task and on the same page. Even on mobile." August 18, 2018 4.0 I am able to view both of my storage properties and know at any time what is going on with unit maintenance, vendor maintenance, scheduling and repairs... I don't have to pick up the phone, or send an email, or wait for a response... It's right there at my fingertips. It is an incredibly useful tool. Pros The BIGGEST plus about this software is you don't have to have access to a desktop to use it... You can use it right from your smartphone. It is user friendly AND cost effective. We use it at our storage facility to keep tabs on preventative maintenance, inventory, Emails, photos, scheduling, and for our vendors. Everything is kept in one place, and everyone can have access to it so nobody skips a beat... It also allows you to be able to keep more than one facility at a time so that you can keep on task with all of your properties. I really enjoy using the program. Cons It does take a second to configure everything towards the application of your business. This is a streamline software that is general in the sense that it can be used in various applications like restaurants, property management, and construction and what not so you kind of have to set it up to make it work for you... The great thing about that is that you can call customer support anytime you might need help with a step and they be able to help you out. If your familiar with computers or your cell phone this won't be an issue for you. If you are not as comfortable with electronics, it may take a minute for you to become familiar with the program, as with any program. Review Source Similar Products Featured