# Page 2 | Mews Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Mews the right Hospitality Property Management solution for you? Explore 59 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145487/Mews-Commander/reviews --- Mews 4.6 (59) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 6th, 2026 # Page 2 - Reviews of Mews ## Showing most helpful reviews Showing 26-50 of 59 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SL Stefan L. GM Hospitality Used the software for: 6-12 months ### "Extrem empfehlenswertes PMS" June 6, 2025 5.0 Kurz gesagt: Mews ist ein System, das mitdenkt, sich weiterentwickelt und unsere tägliche Arbeit im Hotelbetrieb spürbar verbessert. Wir können es uneingeschränkt empfehlen. Pros Als Hoteldirektor des HOLI City Apart Hotels in Berlin bin ich absolut begeistert von Mews – ein modernes und durchdachtes PMS/POS-System, das uns in vielen Bereichen entlastet und gleichzeitig die Servicequalität für unsere Gäste auf ein neues Level hebt. Die Benutzeroberfläche ist übersichtlich gestaltet, intuitiv zu bedienen und bietet zahlreiche Individualisierungsmöglichkeiten – besonders im Bereich Reporting, was für unsere tägliche Arbeit unverzichtbar ist. Was uns besonders überzeugt hat, ist die enorme Anzahl an verfügbaren Integrationen. Sie ermöglichen es uns, unsere bestehenden Systeme nahtlos mit Mews zu verbinden und dadurch viele Prozesse zu automatisieren. Gerade im Zahlungsbereich spart Mews Payments täglich wertvolle Zeit: Die automatische Verarbeitung virtueller Kreditkarten reduziert Fehlerquellen und entlastet unser Team. Auch die Integration des POS verlief absolut reibungslos – der Wechsel vom vorherigen Anbieter war unkompliziert und das System läuft seitdem stabil und zuverlässig. Ein großes Lob gilt auch dem Mews-Team selbst: Von der Einrichtung über Schulungen bis hin zur laufenden Unterstützung fühlten wir uns jederzeit professionell begleitet. Die Entwickler scheinen voller Ideen zu stecken, denn regelmäßig erscheinen neue, praxisnahe Features, die den Alltag noch effizienter machen. Besonders der Online-Check-in und Upselling haben nicht nur unsere Gästebewertungen verbessert, sondern auch den Umsatz gesteigert. Cons Natürlich gibt es noch kleinere Punkte, die wir uns für die Zukunft wünschen – wie etwa die automatische Reduzierung der Rechnungsbeträge bei No-Shows oder die automatische Rückmeldung an OTAs. Aber wir sind zuversichtlich, dass auch diese Themen bald umgesetzt werden. Mews entwickelt sich kontinuierlich weiter, hört auf das Feedback der Nutzer und bringt echte Innovation ins Hotelmanagement. Alternatives considered [Opera](https://www.capterra.com/p/229024/Opera/)[protel PMS](https://www.capterra.com/p/83669/protel-PMS/) Reason for choosing Mews User friendly, Web-based, Integrations, Remote Work Switched from [HS/3](https://www.capterra.com/p/215223/HS-3/) HS/3 got Acquired from MEWS so it was necessary sooner or later Review Source SA Sami A. Office and Systems Manager Hospitality Used the software for: 2+ years ### "Mews: Powerful and User-Friendly" May 8, 2025 5.0 Excellent. Our onboarding was very well organised, with lots of support. The Mews PMS is very cutting-edge, with new features constantly being added, and AI that works! Pros Mews is a great balance of powerful and customisable software that is also very simple and efficient to use. Features like automatic card charging mean that a lot of work is done by the software, freeing up time for us to enhance guest experience. Mews also has built-in, comprehensive training via Mews University, meaning new starters can quickly learn how to use the software with minimal training. Mews also regularly releases new features, including an AI digital assistant that is extremely helpful when you need technical support. Cons Very little. There was a dip in the Support's response times, but this has been rectified, and the AI digital assistant is a big help. Review Source SW Sonja W. Revenue manager Hospitality Used the software for: 1-2 years ### "Reliable, modern and close to the customer" July 16, 2025 5.0 The system is intuitive, reliable, and modern. What truly stands out is the open communication with the Mews team and their genuine willingness to incorporate user feedback into product development. We feel well supported and truly enjoy working with the system. Pros We have been working with Mews for some time now and are absolutely delighted - not only with the system itself, but above all with the company's philosophy. Mews does not develop its products “bypassing the market”, but together with the users. Feedback is taken seriously, passed on and often even incorporated directly into product development. This gives us as customers the feeling that we are really being heard. The system itself is intuitive, modern and well thought-out - it's fun to work with and makes our day-to-day work much easier in many areas. Cons A small wish that is currently still with us: Additional payment methods such as PayPal would make the offering even better from our point of view. As far as we know, however, this is already on the roadmap - and that's exactly what we appreciate: that Mews continues to develop, together with its customers. A great tool - and a great team behind it! Review Source Christian R. General Manager Hospitality Used the software for: 2+ years ### "Simply the best" August 4, 2025 5.0 Great people at MEWS, very good support, positive future thinking vibe. Safes so much time in the daily operation. Pros Easy of use Hotel PMS. Great Design, helpful selflearning "university". Good value for money, fully integrated payment solution. Cons Report section / Dashboard could be improved. We would like to have more CMS features in the guest profiles. Review Source EM Erik M. Hotel Manager Hospitality Used the software for: 2+ years ### "PMS of 21st Century" April 17, 2025 5.0 Pros Fool proof PMS system with lots of flexibility and easy to learn and start using. We use the Mews Kiosk on a tablet which also removes the need of paper registration cards and frees up time on the Front Desk. Cons Not too much needs improving as there are more than plenty of features available. Maybe the only thing is to look at possibility of pre-registration on Mews Kiosk when the room is not ready yet. Alternatives considered [OPERA Cloud Property Management](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/) Reason for choosing Mews Mainly the pricing and the ease of use for our team. Switched from [protel PMS](https://www.capterra.com/p/83669/protel-PMS/) Selection of extra Features and integrations between our other products. Review Source CN Craig N. CEO Hospitality Used the software for: 1-2 years ### "Mews, a modern and intuitive PMS" April 23, 2025 5.0 Pros Intuitive interface, web based, feature rich Cons Lack of finance system integration, subscription payment should not be set aside revenue collected. Alternatives considered [RMS](https://www.capterra.com/p/208354/RMS-Cloud/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing Mews Recommendation, price, API capability, interface Switched from [RezExpert](https://www.capterra.com/p/156539/RezExpert/) Previous system was not fit for purpose. Review Source JP Jan P. Cluster Revenue and Reservation Manager Hospitality Used the software for: 2+ years ### "Best PMS on the market!" April 9, 2025 5.0 Pros Mews is extremely user friendly and easy to learn during the onboarding process. Thanks to the cloud-based structure its accessible from anywhere and any time. Mews offers countless features that helps the receptionists enhancing the level of customer satisfaction by pushing the relevant data everywhere where they are useful to see. Cons Since Mews is cloud-based, sometimes can happen general server outage or performance degradation but usually it is very quickly fixed. Review Source EV Emilia V. Community Host Hospitality Used the software for: 6-12 months ### "Handly information, easy to track modifications and professional layout " April 17, 2025 5.0 Pros From different property management systems I have varely struggle with Mews system because of the layout of information from, guests, reservation and payment details can be found in different ways that you don´t need to follow specific steps to find regular information. This for example can be seen in the searching bar that filters from all reservations received with only one reference number or name. Specially the Action log shows you the latest modifications in every sectiondone by name and date. It is useful to keep on track procedures with guest that can take months to find out what happened when there is a miscommunication. Cons It is valuable all information that can be found in few steps and the way it looks it is quite modern and professional, but at the same time I remember that for my learning process and getting to know it the layout, visualizing the reports the was so much information that it is not highlighted so may way of learning was remembering the steps to get there and not remember how it looks since most of the information is found in black, grey and white. Of course you cannot make a rainbow out of it but some information like prices and important notes can be highlited in a different way. Review Source GB GREGOIRE B. Co-founder and COO Hospitality Used the software for: 2+ years ### "The new generation of PMS" June 28, 2024 5.0 Pros We have been working with Mews for 4 years and the company has grown so fast! They have built such a great product and team, always looking for feedback to improve and create the most perfect PMS. Fantastic integrations, customer support, reliable and super efficient tech. Cons Nothing they are not currently working on. Mews keeps improving their products and takes a lot of time listening to their client’s feedback. Review Source PM Phillip M. Systems Manager Hospitality Used the software for: 1-2 years ### "Sleek, efficient, easy to use." June 9, 2024 5.0 Pros Smoother operations, happier staff: Mews automates tasks and offers a user-friendly interface. This frees up our staff to focus on providing excellent guest service, which ultimately benefits everyone. Tech-savvy features for modern guests: Mews caters to today's travelers with features like contactless solutions and online check-in. This allows for a quicker and more convenient arrival experience for our guests. Increased revenue potential: Mews offers flexible rate management and the ability to monetize additional spaces. This empowers us to optimize our pricing strategy and find new ways to generate revenue. I'm also impressed by their commitment to development. The beta program allows us to test new features and provide feedback, ensuring Mews stays at the forefront of the hospitality industry. Cons Reporting capabilities: While Mews offers a good range of reports, additional customization options for in-depth data analysis would be beneficial. This would allow for a more granular understanding of hotel performance. Review Source DR David R. Owner Hospitality Used the software for: Less than 6 months ### "BEWARE before you make the Move" July 19, 2024 1.0 Terrible overall experience. Now we are stuck Pros Booking Engine, the accent of the sales rep. Cons No reconciliation, no batching, no night audit. Takes up to 6 days to get your money, they hold some of your money as a reserve, they take there fees out of every deposit instead of monthly. Human assistance is non existent. No one will call you back or answer or explain anything. None of the above issues were explained when purchasing. If they were we wouldn't have bought it. Reason for choosing Mews It seemed like the better choice. Boy were we wrong !! Review Source SK Stefan K. CEO Hospitality Used the software for: 2+ years ### "It started out great 5 years ago..." May 11, 2022 2.0 Pros Marketplace API connections is amazing albeit because there is tons of options you have to do your own research what is actually working well... Much of the interface is great and room setup is super flexible. We LOVED Mews so much at the beginning - a responsive support chat, behind that we had access to some DEVs - we barely used it but felt like they had an open ear albeit they where always paramount about some things they did not want to change for us (gender in reservations which is helpful in Hostels with mixed dorms etc.). Cons Since shortly before COVID or during COVID they decided to replace human support chat with a chat robot with no human behind and the last option of contacting them to be support emails which they barely answer in under 1 week (!). They have a phone number for time critical requests but many requests are NOT time critical and we would still love an answer - additionally you have to fight a chat bot when you call the phone number. This change feels like it completely disconnects us from their team but also sometimes means that we don'T use Mews to it's full potential since we wont get answers. The knowledge base is OK but sometimes outdated, sometimes just cumbersome to use and it is nowadays the only way to get answers. It's a pretty bad situation. I understand that they had to cutdown during COVID but at the same time they managed to aquire other PMS and expand their user base so it seems focus is less on existing user base but aggressive expansion. Meanwhile their existing users are opening up to the possibility of another PMS change that they never wanted to make... Reason for choosing Mews Seemed more powerful in integrations Review Source LB Leila B. Owner Hospitality Used the software for: 2+ years ### "Love the functionality of Mews" March 21, 2024 5.0 As someone who has been in the hotel industry for 20+ years, I have used numerous PMS systems. None have quite matched the efficiency and ease of use of Mews. From day one, it has revolutionized how I handle my property, streamlining tasks and enhancing overall productivity. Here's why I believe it's truly exceptional: Functionality Beyond Compare: One of Mews's standout features is its unparalleled functionality. It seamlessly integrates with thousands of 3rd parties making it a customizable system. The user-friendly interface makes navigating complex tasks a breeze, saving me valuable time and effort. Effortless Payment Setup: One of the most crucial aspects of property management is handling payments efficiently and securely. With Mews, this process has been simplified to perfection. I have done my research, and not many platforms have an automated payment process based on rate plans, saving the team lots of time. Exceptional Support: Over the years, you can tell Mews has spent much time and resources amping up their support team. They recently released a help tool that utilizes AI to answer questions that don't really require a team member, but when you need an actual person, they answer quickly. Mews has genuinely transformed the way I operate. I wholeheartedly recommend them to anyone in the industry. Pros I love the following: Integrations, automatic payments based on rate structure, the sleek booking engine, ease of use, and their support system. They are constantly making improvements based on properties feedback. Cons I would love it if they had more in-app features like revenue management & a robust guest messaging platform. Reason for choosing Mews Mainly - automated payments and the API integration ability Review Source MD Morgane D. Receptionniste Leisure, Travel & Tourism Used the software for: I used a free trial ### "PMS mais pas que ! " December 25, 2023 4.0 Testée afin de comparer avec notre PMS actuel, Mews est très intuitif, et ouvre des fonctions qui permettent de libérer du temps ne serait ce que les check in en ligne ! La connexion avec nos stocks directs est en temps réels. Nous avons été satisfaits de cette découverte Pros Au delà de l’aspect réservation en ligne, Mews offre différents outils simplifiant les tâches de travails et rendant ainsi les collaborateurs plus attentifs et disponibles pour la clientèle Cons S’agissant de la version d’essai je ne sais pas si nous avions accès à toutes les fonctionnalités. Review Source HV Helena V. General Manager Hospitality Used the software for: 2+ years ### "Perfection at its bets" November 18, 2016 5.0 We started using the system 3 years ago and I could not be happier. It gives me a lot more freedom to run my hotel from where ever I am. All reports that I need are at my finger tips and accessible with my mobile should I need to do so. Its easy to use, has number of great functions and everything is just logical. With more and more interfaces being build it gets even better. Their customer service is always there to help and assist and the FAQ are just the best as it is done in the way of short videos and not just texts. Costs of the system are much lower than any other, as you do not pay any large installation costs or fixed monthly fees. You only pay as much as you use the system and how much the system help you - which is a fair way of pricing. Pros As a general Manager, I like that its easily accessible and I can use it to its full effect from my phone. Its easy to use so training my staff does not take too long as its very intuitive. With interfaces with my channel, review, rate manager etc it just means that I do not miss out on any reservations, do not sell at wrong rate or get as many reviews as possible. Cons I like everything so its impossible for me to answer this. Review Source US U S. Reception Hospitality Used the software for: Less than 6 months ### "Great PMS made of the guys's passion, which is growing everyday basis, with great & humanly support!" September 3, 2016 5.0 First of all it's pity that we can't to talk face to face to you interested in Mews;) If you ask us "experience", the first thing which comes to our mind is "people", we mean the Mews staff. Their passion for this industry, confidence in their product, patience for customers questions are the first experience we had with them. Yes the system is GREAT, or we should put -EST (if there ever is anything better, we'd love to see). But what made us finally decide to use Mews is those guys;) Pros The most? It's so hard to tell since all the features are so good. You can feel the philosophy, and every feature really "make sense". Since they know and have lots of experience in this industry, often what seemed to us unnecessary or inconvenient turn out to be necessary and so convenient as we use further. Well, what we like the most about this system is that we can feel the presence of Mews staff behind the system;) Cons Well, we thought for a while, but there is nothing we don't like about Mews. The thing is whenever we have some sort of requests or want some features to be changed into certain ways, these guys are very open to customers' opinions. So these things don't come up to our mind as "cons". Review Source MI Marius I. Revenue Manager Hospitality Used the software for: 1-2 years ### "Best PMS ever! Happy to have joined the Revolution!" September 29, 2017 5.0 We got faster check-in time, it reduced the overall work in the reception. Pros The design and the funcionality. It's easy to use, everything it's where it should be. It can be integrated with various softwares. The reports Mews generates are amazing and the Rate Management is every revenue manager's dream. Cons Lets say that some implamentations take a long time to be developed. Sometimes the system is lagging, but on verry few ocasions. I´m a verry happy client in general. Review Source MB Michael B. General Manager Hospitality Used the software for: 6-12 months ### "Reduced to the max" June 13, 2017 5.0 Easy training, saving on payroll, speed and easy process. Pros Mews has completely changed our way to work. We can focus again on the most important thing in our hotel, which is our clients. The system is simple and only gives us what we need. The web based system gives us the access to any time. Check in online, Check in the lobby, in the room everywhere. As it is cloud based we can integrate anything with API's. The great surprise was, how easy the housekeeping team changed to the commander app and used it for the controlling of the rooms. Review Source HM Hassan M. Managing Director Hospitality Used the software for: 1-2 years ### "Great easy to use and accessible from anywhere!" September 28, 2017 5.0 Booking engine with amazing connectivity with the system that connects seamlessly with channel manager and OTAs Pros Dashboard is easy and user friendly and provides a range of information as a snapshot. Very easy for my staff who actually enjoy using the system. Review Source SC Steven C. All Round Host Used the software for: 6-12 months ### "Smoothless, user friendly PMS system!" April 23, 2018 5.0 Pros Very user friendly, easy access to different sections via multiple ways, we like the dashboard (startpage), which gives a perfect overview of different departments, tasks, etc..., with the different colour pattern to prioritise tasks. Cons Some small issues to work on... (e-mail address in profile can be confusing about linking all names to a reservation,...) Review Source IS Ingmar S. General Manager Used the software for: ### "Perfect PMS system for innovative hotelier" June 1, 2016 5.0 We use Mews for one year now and are more than happy with this innovative and flexible cloud solution. In our 30-bedroom castle hotel we like to give all our guests the most personalized welcome and Mews can support this. Because Mews is easily to use on a tablet we can do the administration in every corner of the historic building (although when the WiFi works ;-)). Business people can check-in online or a quick check-in with our guest service members. Those who likes to take the time for a check-in, we first serve a good glass of wine in front of one of the open fire places. The support of FH System (Mews partner in Benelux) is perfect. The people working there are true hoteliers and are qualified to advise us in our daily operations. We can strongly recommend Mews and FH System (for those hotels that are based in the Benelux) for hoteliers that are looking for an affordable, user friendly and modern PMS solution. Review Source Response from Mews June 1, 2016 Thank you Ingmar! It's wonderful to work with you and we hope that it may long continue. Thank you for all of the faith you have show in us from the very beginning and for your lovely review. JL JC L. Operation Director Used the software for: 6-12 months ### "MEWS very good PMS" July 16, 2018 5.0 We gain in efficiency, in customer experience, in accounting security Pros Pros: - Support very good - Easy of use - Integration with other systems - Customer Experience features Cons Cons: - Work only with internet...no connection = no system - Do not have integrated Channel Manager - Must improve on cross-selling features with packages Review Source DE Daniel E. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Great Software. Intuitive, great back office and tech support. " January 27, 2019 5.0 No Complaints. All really good so far. Pros \-Super support from the tech team during implementation and regular questions -Very complete program with all the essentials for a PMS - Integrated online payment module - Integrated Reservation engine - Staff always ready to find ways to help integrate our apartment rental business Cons Nothing to complain really. Its a system which was manly created for hotels so its still missing some elements which are necessary for an apartment rental chain like ourselves. However, I look forward to helping them develop their software to fullfill all the needs of an apartment rental business. Review Source DV Danny V. Front Office Manager Used the software for: Less than 6 months ### "The 4th PMS System I am working with, and I can only say that this is by far the best one yet!" May 30, 2018 5.0 More insight in the way of thinking from other colleagues who are working with MEWS. Pros Easy to learn to colleagues who have 0% experience with PMS systems. If you are working with PMS's systems for several years, This system will be easy learned. Watch the videos at the MEWS Academy and you are good to go! Easy to find things bij just logical thinking. Cons Sometimes (but they are working on that) you need to press to much buttons instead of that everything is in one place. Example; If you want to check out a guests there is a separate screan for closing the bill and check out. In other PMS systems this is one button. Review Source JV Javier V. Revenue Manager Hospitality Used the software for: Less than 6 months ### "Didn't Work Us" January 17, 2020 5.0 We tried switching to a more robust PMS, but it's really not made for our business. It looks like a great platform, but just not for our use Pros Very robust, but it didn't really work for us. All reporting is great. Connection to different channels is easy. Cons Maybe that it didn't have the ability to view the tape chart for more than 14 day is what I disliked the most. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.