# Mews Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Mews the right Hospitality Property Management solution for you? Explore 59 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145487/Mews-Commander/reviews --- Mews 4.6 (59) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 6th, 2026 # Reviews of Mews Ease of use 4.7 Customer Service 4.4 ## Pros and Cons in Reviews LS Louis S CTOReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “The API-first approach allowed us to connect interfaces, automate rate changes, and streamline customer journeys.“ March 10, 2026 JJ Jeremy J OwnerHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “They love to brag about their “AI chat and bookable phone calls,” but the reality is: the AI can’t answer basic questions, and phone calls have to be scheduled two days out. When you’re paying for a premium service, waiting two days for help is completely unacceptable.“ November 12, 2025 EM Erik M Hotel ManagerHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “We use the Mews Kiosk on a tablet which also removes the need of paper registration cards and frees up time on the Front Desk.“ April 17, 2025 JJ Jeremy J OwnerHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “Finally, what we liked least of all was the lack of honesty and accountability. When we brought up issues, we got excuses, delays, or silence.“ November 12, 2025 JP Jan P Cluster Revenue and Reservation ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Mews offers countless features that helps the receptionists enhancing the level of customer satisfaction by pushing the relevant data everywhere where they are useful to see.“ April 9, 2025 JJ Jeremy J OwnerHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “The \[sensitive content hidden\] seems far more interested in making TikTok videos than in actually developing or refining the product.“ November 12, 2025 Mark Alexander Joel I OwnerHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “The interface is intuitive, daily workflows are efficient, and housekeeping benefits from clear real-time room status updates.“ January 26, 2026 JJ Jeremy J OwnerHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “Now I understand why — they probably don’t want too many people realizing how rough the system actually is. And if that’s not enough of a red flag, try researching their reviews.“ November 12, 2025 ## Showing most helpful reviews Showing 1-25 of 59 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Stephen D. Sales Director Hospitality Used the software for: 1-2 years ### "Great PMS for large Hotel/Hostel" February 28, 2024 5.0 Great PMS in general, always advise Mews as a top product (though it comes with the price tag). For large hostels, chains or large hotels, I believe this is the most future proof PMS for the time being. Pros \- Flexibility of product - Large number of integrations - Continuous development to improve the product. Cons \- Support emails aren't clearly handled, they need a dedicated support portal to follow tickets. Right now following up on old tickets means searching old emails as each response from Mews creates a new email chain without any context. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Review Source JS Jesper S. Revenue eCommerce Manager Hospitality Used the software for: 1-2 years ### "A game changer" July 4, 2024 5.0 Mews constantly helps us to streamline our operations and get smarter about the way we work and find new revenue streams. We have since covid (we turned to Mews in sep 2019) been breaking new revenue records almost every month, this would not have been possible without Mews and all the integrations that comes along! Pros Working mostly in the backend of the system it has been revolutionary for me, and the hotel, when we switched to Mews about 5 years ago, the number of integrations and how easily they connect is nothing like I've seen before. So do yourself a favor and switch from that legacy system of yours to Mews and the revenue streams will open. Cons Not much really but do mind now if you switch from a legacy system that you pay every 1-2 years to do an upgrade to get some new functions. With Mews you need to keep yourself and the staff alert on new functions and constantly evolve with the system to get the most out of it. In Mews updates come every week, some big some small. With great functionality comes great responsibility to use it. Alternatives considered [Infor HMS](https://www.capterra.com/p/251669/Infor-HMS/)[Clock PMS](https://www.capterra.com/p/132161/Clock-PMS/)[Apaleo](https://www.capterra.com/p/197063/apaleo/)[OPERA Cloud Property Management](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/) Reason for choosing Mews Mews seemed like the best choice at the moment, and I still belive that is the case Review Source HP Harald P. Owner Hospitality Used the software for: 6-12 months ### "Nice for Holiday-Hotels, Non-Working for Business-Hotels" January 15, 2025 2.0 MEWS is modern, has big goals, but they are far away from the reality. Mostly we have guest for business-reasons and from companies. Invoicing makes double work. Business guests can't pay with credit card, the check-in-terminal works great for private guests, for business-guests it's unusable Pros Patent solution is working fine, if you have no Business guests or Companies or Cost assumption declaration. For holiday-Hotels MEWS maybe work fine, for business hotels it's a nightmare. Cons No payment solutions für Business-partners, workflow extremely bad for business-partners. They are not able to enter their business addresses together with the booking. For this reason all Business-invoices has to be cancelled and manually new written. Sorry, that's only ugly. Nobody helps if you have problems. When starting with MEWS there isn't anybody you can ask. Workflow is very special and needs time to understand, very much time and faults happens in this time. Review Source vB vicky B. accounts manager Hospitality Used the software for: 6-12 months ### "Hotel software" June 6, 2023 4.0 very limited touch reservations - before we had to take payment for all of them manually. the guest communication emails are helpful Pros if you want software to manage rooms and booking engine this is for you. we are a wedding venue so its not been quite as adaptable as we wanted it to be. Cons onboarding was very complicated and set up was all on the venue, we had a lot of pre paid deposits to move over from old system and this was manual Alternatives considered [Event Temple](https://www.capterra.com/p/157951/Event-Temple/)[Rezlynx](https://www.capterra.com/p/105192/Rezlynx/) Reason for choosing Mews it meant we could leave contract early as it was bought out the old software. we didnt want to pay the cost to transfer to others. Switched from [Hotel Perfect](https://www.capterra.com/p/127941/Hotel-Perfect/) contract was up for renewal Review Source RM Ria M. Sales manager Hospitality Used the software for: 2+ years ### "Overall Easy front desk usage" June 6, 2022 4.0 Pros It was a very easy program to allocate guests, change allocation, see the full reservation board and change rates. Cons Unfortunately it did not comply with the new invoucing regulations for greece so we had to switch. Switched from [Hotelizer](https://www.capterra.com/p/251146/Hotelizer-PMS/) Complied with the greek invoicing regulations. Review Source AM Anne M. Revenue Manager Hospitality Used the software for: 2+ years ### "Mews – A Game Changer for Daily Efficiency" May 14, 2025 5.0 The system has brought greater efficiency and structure to our daily hotel operations. It’s modern, cloud-based, and designed with the needs of both staff and guests in mind. We’ve seen improvements in everything from check-in processes to reporting and task management. While there were a few adjustments needed at the beginning, Mews has proven to be a reliable and forward-thinking PMS that continues to support our goals for innovation and guest satisfaction. Pros The best part about Mews is its automation and ease of use. Features like online check-in/out, automated payments, and real-time updates across departments save us time and reduce human error. The interface is modern and intuitive, which makes training staff much easier. Also, the flexibility to access the system from anywhere is a big plus. Cons The least part is it's business intelligence reporting. But when you first get the hang of it and get to know it. Then is works. But knowing it will have some extra focus the future. Then we can live with it. Review Source VR Verified Reviewer Director of Sales & Marketing Hospitality Used the software for: 2+ years ### "Service" January 27, 2021 3.0 Would not recommend MEWS at this time, until they get their act together. Pros Iniutive use, browser based. Easy to access. Cons Service has become a nightmare with MEWS over the last few months, as it is almost non existent. New and necessary features take forever to be launched. Support tickets are not handled properly and closed without an answer. Review Source VR Verified Reviewer Socio Director Used the software for: Less than 6 months ### "The best PMS and excellent support team" April 19, 2018 5.0 Pros Great cloud based PMS that allow me to connect at any time and from anywhere, even smartphone. Nice and clear user interface. It is very intuitive and very easy to get used to the system. The payment gateway is perfect and the team do not waste time anymore entering charges in the CC device. Also errors has decreased. 100% recommended! Cons You need to get used working differently because it is not like other classic PMS's but once you get used to it is much easier and probably will never move back to classic PMS with old fashion look. It is not the cheapest PMS but it is not the most expensive either but it is worth to pay. The card gateway has a commission slightly higher than probably commission straight from the bank but again it makes work much easier so worth again to pay for it. Review Source Catarina J. Director Of Operations Hospitality Used the software for: Less than 6 months ### "Finally a user friendly PMS that works" October 1, 2018 5.0 Mews is an amazing software, that has a simple solution for many complex data processes and makes the team and the guests spend less time with burocracy. Pros I love the easy use of the software, the constant improvement and the help service on the minute makes it for me the best PMS ever developed. Cons The room plan but I am getting used to it. Review Source VR Verified Reviewer Front Desk Manager Hospitality Used the software for: Less than 6 months ### "Revolutionary" August 30, 2018 5.0 Pros Training, easy to use, customer based, reports, support! Cons Very difficult to say. Copared to any other PMS this is just clever. Review Source HK Heike K. General Manager Hospitality Used the software for: 1-2 years ### "Automatisierung für mehr Zeit im direkten Gästekontakt" January 26, 2026 5.0 Alles in allem sind wir total zufrieden mit Mews und sind froh, hierhin gewechselt zu haben. Der Wechsel war nicht erzwungen sondern von uns gewünscht. Die gestellten Erwartungen, was wir verändern wollten, wurden voll erfüllt. Pros Mews erleichtert uns die Arbeit an der Rezeption enorm. Die automatisierten Prozesse, insbesondere der Zahlungsabwicklung, erleichtern uns den Arbeitsablauf. Die Integration des Kiosks ist ebenfalls für uns klasse, da wir nicht auf Drittanbieter zurückgreifen müssen. Durch Mews sparen wir eine Menge Papier. Listen sind digital, sowohl für den Frühstücksservice als auch für das Housekeeping. Die gesamte Automatisierung (inkl Guest journey) gibt uns mehr Zeit für den Gast vor Ort. Cons Der Support war anfangs sehr spät, das hat sich aber deutlich gebessert. Manche Anwendungsfälle sind noch nicht komplett durchdacht und können noch verbessert werden (Beispiel Splitrechnung). Alternatives considered [ibelsa.rooms](https://www.capterra.com/p/125919/ibelsa-rooms/)[OPERA Cloud Property Management](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/) Reason for choosing Mews Mews war einfach weiter, was die Automatisierung und die Zahlungsabwicklung betrifft. Es fühlte sich für uns direkt passend an. Switched from [HS/3](https://www.capterra.com/p/215223/HS-3/) wir wollten unbedingt eine flexiblere Software, cloudbasiert, die möglichst automatisiert arbeitet, eine Guest Journey anbietet und Ratenvielfalt darstellen kann. Review Source MR Michaela R. Executive Manager Used the software for: 2+ years ### "MEWS is the revolution tool! Make every hoteliers life easier" August 10, 2017 5.0 Pros Cloud system, smart tool, clean and simple work, focused on guest, continuous growth of the company! Review Source LS Lyubov S. manager&owner Hospitality Used the software for: Less than 6 months ### "So far the best PMS I've seen for hostels and hotels" July 5, 2016 5.0 When choosing new PMS for our hostel we've made a deep research of most existing solutions in the market and when we came across MEWS we realized that this is the one we were looking for. Soul Kitchen is an award-winning hostel, we never stop improving and always eager to create new experiences for our guests, . And so does MEWS, getting to know their team was like meeting friends with similar vision. I Love every aspect of MEWS: the design is pleasant and functional, it works from any device and works fast, online check-in feature is great and many guests actually use it before they arrive, it was easy to train staff and to migrate from another system, rate management is effortless and joyful, it integrates with Booking Suite giving me the rates of our competitors. What I like the most is very helpful and professional customer support. I cannot recommend MEWS highly enough. Review Source RV Reinette V. Rooms Division Manager Hospitality Used the software for: 6-12 months ### "MEWS is a great product. Received great training, as well as still ongoing support from Shaun. " January 29, 2018 5.0 User Friendly, Practical, and great support from the MEWS Team. Also the HELP feature and the great support one receive when needed, is really great. Pros It is very practical and very user friendly. The support we receive when we get stuck on something is incredible and makes the world of difference. Thank you Shaun for your help and ongoing support. Review Source KS Kamil S. Hospitality Used the software for: 6-12 months ### "Highly recommended!" June 28, 2016 5.0 We were looking for some cloud solution to have access to our occupancy etc. anytime and anywhere same as to have connections to channel manager, which we did not have before, and we find this web based software as a great choice. It is also quite quickly improving all its functionality so we look forward what comes up. Review Source NT Nah-Dja T. General Manager Used the software for: ### "First to use it, great stuff!" June 1, 2016 5.0 I got to know MEWS 2 years before they launched the Commander and fell in love with the idea. I adopted the software in a new hotel that I was working on and was one of the first to use it in the world. Being a startup, there were small issues in the beginning, but the idea that was presented to me 2 years earlier, worked perfectly in my very busy, high volume hotel Mosaic House. I love the progress and forward thinking that the guys from MEWS produced and I look even more forward to all the connections to the PMS system that they are integrating currently. Highly recommended. Review Source Response from Mews June 1, 2016 You were with us right from the start and it's really so great to see where we've managed to take the product. It's really thanks to innovative hoteliers like yourself that we're able to learn what truly makes your life easier and so thank you for sculpting parts of the system! TB Thomas B. General Manager Used the software for: ### "The most innovative PMS system for the future" June 4, 2016 5.0 In a fast changing hospitality industry, where new products comes to light all the time and optimization on how to run the business is crucial - Mews has changed the game of PMS systems once and for all. With a stable Cloud based solutions, smart interface, great support and most important of all, an innovative mindset and forward thinking view on the industry, they are the best collaborators i have ever worked with. Urban House is a new "hybrid" and being both a hotel and hostel, is requires a special need, to fill the house to maximize revenue -Mews can do that job for you. Saving on installation costs and paying by performance, is something the competition can learn from. Mews comes with my highest recommendations. Review Source ES Evgenia S. General Manager Used the software for: ### "Smart and easy to use solution for modern hoteliers which saves a lot of time" June 1, 2016 5.0 We use MEWS at Teleport Hotels and must say it was an excellent choice. MEWS is very elegant and smart solution for modern hoteliers. It saves time of manual work which can be spent more wisely. Front desk can concentrate on improving guest's satisfaction. At the same time managers have a perfect overview. We especially like that everything is in one place and can be done with minimal amount of clicks. MEWS team is highly responsive and cooperation with them is always fun. They offer online check in and together with their partners check in kiosks which we hope to start using in coming months. Review Source DV Dean V. GM Used the software for: Less than 6 months ### "This is a Great PMS system. Decided to go cloud and have really enjoyed working on MEWS. " November 6, 2017 5.0 Pros MEWS is easy to operate and is made for hoteliers. Support is great and Sean in South Africa is on call 24/7 Review Source LS Louis S. CTO Real Estate Used the software for: 2+ years ### "A flexible and modern PMS with strong integration capabilities" March 10, 2026 5.0 Overall, Mews has been a key factor in modernizing our hotel operations. The system is reliable, scalable, and well-suited for multi-property management. The API-first approach allowed us to connect interfaces, automate rate changes, and streamline customer journeys. The team quickly adapted to the platform, and ongoing improvements from Mews are promising. Pros he standout advantage of Mews is its remarkable flexibility and openness to integration, making it easy to connect with other systems and adapt to evolving business needs. The support team is responsive and knowledgeable, providing valuable assistance, especially during technical implementations or complex configurations. The user interface is intuitive and well-designed for daily operations, while the automation of rate and product updates—whether through the interface or via API—saves considerable time and minimizes manual tasks. Additionally, the ability to manage a wide range of bookable services—including long-stay, mid-stay, short-stay, parking, MICE, and even hourly services—all within a single unified platform, is a major asset for any hospitality business seeking efficiency and scalability. Cons Some advanced features, especially for event management and custom reporting, are still limited or require workarounds. Alternatives considered [StarRez](https://www.capterra.com/p/159606/StarRez/)[RealPage](https://www.capterra.com/p/183247/Real-Page/)[Yardi Facility Manager](https://www.capterra.com/p/10009257/Yardi-Facility-Manager/)[Lavanda](https://www.capterra.com/p/198984/Lavanda/)[Opera](https://www.capterra.com/p/229024/Opera/) Reason for choosing Mews We chose Mews over alternative products because of its open API, strong integration capabilities, and continuous product evolution. Mews offers a modern, a SaaS platform that allows us to automate and centralize our operations, connect easily with third-party systems, and adapt quickly to new business needs. The extensive online documentation, active support community, and regular feature updates also gave us confidence that Mews would remain a future-proof solution for our growing organization. Review Source Luca M. Hotel Manager Hospitality Used the software for: 1-2 years ### "A Modern PMS Built for Forward Thinking Hospitality" January 17, 2026 5.0 Overall, Mews has been a very positive experience. It supports efficient operations while enabling a more seamless guest journey. The system feels built for the future of hospitality, not the past, and continues to evolve based on real user feedback. It is especially well suited for boutique, lifestyle, and luxury properties that value flexibility and innovation. Pros Modern, cloud based system with regular improvements Strong automation that reduces manual work Clean and intuitive user interface Excellent integrations and open ecosystem Forward thinking approach to hospitality operations Passport scan directly in the online check in. Customer support with the new live chat is great. Cons Some advanced workflows still require manual steps Service Charge issue in some countries sone guests journey steps could have improvement to make it easier for the guests to use it. Review Source Jeff Z. Hotel Director Hospitality Used the software for: 1-2 years ### "Mews - My Favorite PMS!" January 31, 2026 5.0 Overall experience with mews is very good especially with the Mews Community features and collaboration offered. Pros The mews marketplace is a comprehensive list of apps which integrate with mews and are very easy to setup. Cons Not much I dislike about mews. Credit card processing is done via a mews master account and therefore there is not a direct relationship with the credit card processor making dispute resolution and accounting reconciliation more difficult to process. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[WebRezPro](https://www.capterra.com/p/113348/WebRezPro/) Reason for choosing Mews Mews had better features that the others plus better integration options with other vendors. Switched from [Infor HMS](https://www.capterra.com/p/251669/Infor-HMS/) Infor made it very difficult to integrate with other apps. Plus they nickel and dimed a monthly subscription fee for every interface. In the end, it wasn't worth it. Review Source JJ Jeremy J. Owner Hospitality Used the software for: Less than 6 months ### "★☆☆☆☆ Don’t Waste Your Time — MEWS Is All Hype and No Substance" November 12, 2025 1.0 If you’re considering MEWS PMS, don’t waste your time. Seriously. After months of trying to work with this company, I’ve learned the hard way that their priorities are completely out of touch with the hospitality industry. The \[sensitive content hidden\] seems far more interested in making TikTok videos than in actually developing or refining the product. From day one, it’s been nothing but frustration. During the demo, we were told the system could do everything — cancel reservations through the guest portal, customize add-ons during booking, manage everything seamlessly in one window. But once we got into setup, the truth came out: it can’t. Guests can’t cancel reservations on their own, add-ons are so restricted it would cost us significant upsell revenue, and the interface opens new browser tabs like it’s 2008. The whole system feels unrefined, clunky, and nowhere near intuitive. Even the booking engine doesn’t make sense. We specifically don’t want guests booking multiple rooms, yet that’s the only way MEWS displays availability. And it even shows rooms that don’t fit the number of guests traveling — talk about confusing. For a product that’s supposed to “simplify” operations, it does the exact opposite. Support is another nightmare. They love to brag about their “AI chat and bookable phone calls,” but the reality is: the AI can’t answer basic questions, and phone calls have to be scheduled two days out. When you’re paying for a premium service, waiting two days for help is completely unacceptable. I’m hiring them to make my life easier — not the other way around. To top it off, getting demo access in the first place was almost impossible. Now I understand why — they probably don’t want too many people realizing how rough the system actually is. And if that’s not enough of a red flag, try researching their reviews. You’ll quickly notice that not all of them are written by real users — some appear to come from current or former MEWS employees. That explains why the online praise sounds so disconnected from the real-world experience. I sent a formal letter on Monday to terminate the implementation, clearly outlining the reasons, and as of now, they haven’t even responded. That tells you everything you need to know about their so-called “customer support.” After consulting with my business advisor, it became obvious: MEWS is full of red flags. They overpromise, underdeliver, and show little regard for the clients who are supposed to be their partners. I deeply regret ever attempting to switch, even after doing all my due diligence. Bottom line — save yourself the stress, the wasted hours, and the headache. Don’t waste your time. Pros What we liked most about MEWS was… well, everything it was supposed to be. On paper, it sounded like a dream PMS: A modern, cloud-based system designed to simplify operations. A sleek booking engine that could handle everything from upsells to cancellations with ease. AI-powered support that’s always there when you need it. Unfortunately, none of that turned out to be true. In reality, guests can’t cancel reservations through the portal like we were told. Adding extra items or upsells during booking is so restricted it would literally cost us revenue. The system constantly opens new browser tabs instead of working in one clean window. And the interface? It’s confusing, clunky, and anything but intuitive. Cons Finally, what we liked least of all was the lack of honesty and accountability. When we brought up issues, we got excuses, delays, or silence. I sent a formal termination letter on Monday — it’s now days later, and still no response. That pretty much sums up their “customer care.” Switched from [innRoad](https://www.capterra.com/p/135307/innRoad/) Current provided has become slow with features and adapting modern technology Review Source Mark Alexander Joel I. Owner Hospitality Used the software for: 6-12 months ### "A modern PMS that offers great value and smooth daily operations" January 26, 2026 5.0 Overall, Mews has been a reliable and modern solution that helps us manage hotel operations more efficiently. It’s a future-ready platform we would recommend to other hotels. Pros Mews provides strong value for money with an easy-to-use platform that supports hotel management, housekeeping, restaurant reservations, and event management in one system. The interface is intuitive, daily workflows are efficient, and housekeeping benefits from clear real-time room status updates. Customer support is responsive and professional. Cons Some advanced features take time to fully learn during setup, but this is mainly due to the system’s flexibility. Switched from [Hoist](https://www.capterra.com/p/10034747/Hoist/) Wanted to free time from the staff and leadership and by doing this increase RevPar and guest satisfaction. Review Source CP Chris P. CEO Hospitality Used the software for: 2+ years ### "The PMS system for the future! " March 13, 2026 5.0 I love that Mews is always pushing the boundaries and staying in front of the game, allowing us as hoteliers access to tomorrow’s technological opportunities. Can’t wait for agentic AI! Pros Mews is a modern, cloud-based pms with an intuitive interface. It’s easy for staff to learn and use, which reduces training time and improves operational efficiency. It has strong integrations and automations available through the MEWS marketplace. That connects easily with many third-party systems (revenue management, POS, channel managers, etc.) Cons Reporting and customization. The built-in reports and customization options are somewhat limited, requiring external tools or manual work to get deeper operational or financial insights. Alternatives considered [OPERA Cloud Property Management](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/) Reason for choosing Mews Performance, technology and cost and ease of use Switched from [Opera](https://www.capterra.com/p/229024/Opera/) Cloud switch, increased flexibility and cost Review Source Talk to a Capterra advisor for free and get results within 15 minutes.