# Page 6 | OneCause Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is OneCause the right Fundraising solution for you? Explore 379 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145329/Fundraising-Software/reviews --- OneCause 4.7 (379) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of OneCause ## Showing most helpful reviews Showing 126-150 of 379 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TR TESSA R. Marketing Specialist Non-Profit Organization Management Used the software for: 2+ years ### "The Best Out There!" May 1, 2024 5.0 Pros I love the one-on-one support we receive from our event managers. It is so helpful to have someone willing to help at all times. Cons The site customization is limited and can make it difficult to incorporate our branding. Review Source Response from OneCause (formerly BidPal) June 12, 2024 Thank you for your review, Tessa! We're thrilled to hear that you love the one-on-one support from our event managers and find their assistance helpful. We appreciate your feedback on site customization and understand the importance of incorporating your branding. Your input is valuable as we continue to improve the OneCause Fundraising Platform. Thank you for choosing OneCause and sharing your experience with us! AW Ann W. Director of Development Environmental Services Used the software for: 2+ years ### "One Cause for NonProfit" November 28, 2022 5.0 Overall, our nonprofit had a great experience with One Cause. It's our third year using it and we are fans. Pros I think this is a great product with exceptional customer service. From the sales people to the tech service and customer care, the team was AMAZING! Efficient, responsive, intelligent, and great educators, I cannot say enough about the quality of customer service. The reports and communication with the guests and donors was very good too. Cons I still wish the auction items could be enlarged for better viewing for the bidders. Also, there were a few things in regard to registration and guests that need to be streamlined. Reason for choosing OneCause Pricing and good reviews. Great dashboard. Nice sales team. Review Source Response from OneCause (formerly BidPal) December 6, 2022 We love hearing how impactful our team was to your overall experience with us. Thank you so much for taking the time to write us this review, Ann. Grateful to partner with your organization! EA Elizabeth A. Special Events Manager Non-Profit Organization Management Used the software for: 2+ years ### "Overall, a good platform" April 21, 2022 4.0 Overall, it is good. My one suggestion would be to change the look of the different help articles. I spent hours reading and learning about features that did not apply to me. I only learned that they did not apply to me by calling the customer service line. Pros I like that it is very easy for our event attendees to use. We rarely run into issues with them. Cons The ticketing process is confusing for sponsor tables and it does not have enough functionality to fit our needs. Review Source Response from OneCause (formerly BidPal) April 26, 2022 Thank you so much for taking the time to provide us feedback, Elizabeth. It is through reviews like yours that we can continue to enhance our product. We are so glad to hear that our software provides an easy experience for your donors. JH Jada H. Director of Development Non-Profit Organization Management Used the software for: 2+ years ### "OneCause for Online Auction" October 20, 2022 4.0 We have had great experiences for several years with . They answer all questions in a timely fashion, the crew they have sent to our events have been helpful, engaging, and proactive. Pros has many functionalities that allows an organization to use it for all event and auction needs. The Auction is easy to enter and has lots of features. Love the texting option, even for supporters not attending the event. Cons Wish there was a feature to identify if you have an item hidden with the click of a button, rather than having to go through each item individually.On the mobile interface, creating a QR code for each package so bidders can scan and go directly to that item when looking would be helpful, rather than having to scroll to find. Review Source Response from OneCause (formerly BidPal) December 6, 2022 Thank you so much for the thoughtful feedback, Jada. We love hearing how impactful all of our software's functionality is to your overall fundraising experience. Glad to be partnered with your cause! CG Cutina G. Conference and Meetings Specialist Non-Profit Organization Management Used the software for: 1-2 years ### "OneCause is the best!" May 16, 2024 5.0 It’s been great. I’ve used this product for 3 years and will do so moving forward for my auction needs. Pros User friendly platform, supportive staff Cons I don’t have anything that I don’t like Review Source Response from OneCause (formerly BidPal) June 12, 2024 Thank you for your wonderful review, Cutina! 😊 We're thrilled to hear that you find OneCause to be a user-friendly platform and that our staff has been helpful. We appreciate your loyalty over the past 3 years and are delighted to continue supporting your auction needs moving forward. Thank you for choosing OneCause and for sharing your positive experience with us! Teri J. Manager, Special Events and Partnership Giving Fund-Raising Used the software for: 2+ years ### "Best Auction Software!" December 22, 2020 4.0 This has been wonderful for me! I am a one person event staff and the back end of the software helps to streamline so much! It has saved me hundreds of hours through the years! I tell everyone to use this software. It has made my life so much easier! Pros I have been using /BidPal for almost three years now. The software is easy to set up. The help center has everything you need to make the most of your software! It's easy to learn both on the administrator side and also on the side of the attendee! I work with many volunteers to organize events and love that this is simple and software that I can grant the hands on people access to help with some management functions. Cons We use Blackbaud Raiser's Edge for donor management. I am still working on integrating these two applications. I've recently learned there are some third-party programs that can help with this and will be looking into this more. Review Source Response from OneCause (formerly BidPal) April 11, 2021 Thrilled to be able to help you with your fundraising, Teri! Your dedication is inspiring. AE Amy E. Fund Development Manager Non-Profit Organization Management Used the software for: 2+ years ### "OneCause Review" July 21, 2022 5.0 I love , and their customer support, and have recommended it to other organizations. Pros I love how customizable everything is, especially the microsite/Giving Center. Cons What I like least about the software is that you need to connect images from a third-party site, like Google Drive, and can't directly upload images. Review Source Response from OneCause (formerly BidPal) September 9, 2022 Thank you so much for the review, Amy. We are glad to see how much you enjoyed the customization of our software. Glad to get to partner with your cause. KdG Krystl d G. Executive Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Repeat customer!" October 6, 2022 5.0 We love it. So do our donors. We are happy to continue with this product. Pros I have recommended to every organization that I have worked with. They truly enhance the event planning and fundraising management experience for the staff. We bring in more money, we reach more potential donors, its easy for everyone to use, and most importantly, our staff are less burdened by all of the things we would have to manage and navigate by hand if we didnt have a system like this in place. Cons The reporting and analytic features are taking some time to adjust to. Review Source Response from OneCause (formerly BidPal) December 6, 2022 Thank you so much for the thoughtful feedback. We love hearing how much more money you are able to raise with the use of our software. Grateful we get to partner with your cause! LS Lashette S. Administrative Assistant Non-Profit Organization Management Used the software for: 1-2 years ### "So happy we found OneCause" November 14, 2023 5.0 Pros I LOVE their customer service. It is by far the best support I have ever received from an online company. There is never a long wait time when I call, they are always patient, friendly, and helpful. I get the answer I need to assure our fundraising and auction runs smooth. Cons I so far have not had any cons. I really believe they have set us up for success. Review Source LK Laura K. Senior Events Manager Fund-Raising Used the software for: 2+ years ### "Simplify your fund raising with OneCause!" October 21, 2020 5.0 I have been very pleased with and have been a loyal customer for 8 years. OneCause is innovative and on trend with offering products and services that help people like me that raise money for a non-profit. Their staff is always willing to jump in and help every step of the way. Pros is dedicated to their customers, their platforms are designed to simplify their fund raising needs. We have used mobile bidding for many years and it is super user friendly to set-up and for guests to use on event day. In recent years we have used OneCause for guest registration too. Donation appeals are implemented with ease using OneCause and the appeals have now become a major source of revenue at our events. Cons integrates with many CRM systems but unfortunately not ours, Tessitura. This is not their fault it is something we need to figure out on our end. Review Source Response from OneCause (formerly BidPal) November 16, 2020 Laura, Thank you for allowing us to help support your mission for 8 years! We appreciate your note. Keep on fundraising! PS Patricia S. Executive Director Museums and Institutions Used the software for: 2+ years ### "Customer Service at it's Best" September 10, 2020 5.0 The best asset that has is the people that work there. Every question is quickly answered, and the phone support staff seems genuinely excited about helping. For "in person" events, the support staff is invaluable. Even with virtual events, our normal person was just a phone call away as the auction was ending Pros The product is easy to use. It shows the items and packages very well online. The bidding features are excellent, and help encourage donors to bid. It can be updated and changed rapidly. The custom features really help donors focus on the needs and the stories of the organization, and add to their desire to bid on tiems. Cons There aren't any cons for us right now in the way we use the program. Review Source DF David F. Managing Partner Used the software for: 1-2 years ### "Expensive and Unreliable " March 11, 2018 3.0 Everyone has their own experience and expectations, so I will not go as far as not recommending this solution. However, there are a lot of other solutions that offer just as much for far less. I won’t be returning to this solution anytime soon. Pros All in one system makes the auction flow smoothly. For an out of the box system, BidPal is one of the originals in this space. The user interface is quite pleasing and easy to use from the attendee perspective. Cons Very expensive for the use of the app and even more expensive when you add on support staff. There is also a lot of prework that takes some skill. My recommendation, or lack of one, stems from the support staff on hand who missed the cue to show the live text to give on the screen and we fell massively short of the goal for that and I attribute this to the engagement factor being missed. The company was very quiet about the response and avoided me. Yet they had no delay in the final billing. I am not a fan of the percentage system and when I used them in 2015 this was the case. All auction items had 15% right off the top. These were items we secured for the Nonprofit, not them. Review Source VR Verified Reviewer Director of Development Fund-Raising Used the software for: 1-2 years ### "Good Option for Mobile Bidding" March 5, 2019 4.0 It was a good initial foray into mobile bidding for the silent auction at our fundraiser, but we did not use them again the next year. We found another option that was more user friendly and was able to avoid the glitches that we had experienced with BidPal. I will say again - their customer service was excellent and I have not used them since they became . Pros The move to mobile bidding was a big deal for our annual fundraising event. BidPal (now ) fit the bill at the time. The rep was fantastic and the customer services is excellent. The app was not hard to use, but has its drawbacks. I used this in late 2017, so things may have changed or improved since then. Our guests did like the change to mobile bidding even with the hiccups. Cons We ran into some glitches at the event. Live auction items appeared in the app for bidding when they were supposed to remain separate. This issue was fixed quickly. If a winning bidder changed their mind, the item automatically reverted to the next highest bidder and charged their card. Caused me a few problems after the event, but their customer service was excellent and helped me through the issues. Review Source JK Joshua K. Development Associate Non-Profit Organization Management Used the software for: 1-2 years ### "OnceCause Rocks - from Sunrise" October 27, 2020 5.0 We love . Our whole team is very happy with all aspects of the software. Pros Back end controls, auction simplicity, \[SENSITIVE CONTENT HIDDEN\] (our event manager is the bomb) Cons Sponsor logo upload not efficient, lack of customization options for homepage and other pages Switched from [GiveSmart](https://www.capterra.com/p/130794/GiveSmart/) We were not happy with their product and customer service. Review Source Response from OneCause (formerly BidPal) November 16, 2020 Joshua, Thanks for the review :) We're sure you'll like our recent upgrades to photos and we continue to use helpful input like yours to improve our solutions. We're happy to have you in our group of #FearlessFundraisers EN Ernie N. Executive Artistic Director Entertainment Used the software for: 6-12 months ### "An Amazing Platform" June 1, 2022 5.0 Fantastic. Great from the beginning. Pros This was so easy to use... and great to have one place where EVERYTHING for the event was found. Cons Nothing. Didn't have any issues or problems. Reason for choosing OneCause let us have everything for the event together. Review Source Response from OneCause (formerly BidPal) June 2, 2022 Thank you Ernie for the thoughtful feedback. We love seeing how our software provides an easy and unified experience for our customers. So happy to be partnered with your organization! MA Miroslava A. Advancement Associate Performing Arts Used the software for: 6-12 months ### "One Cause Experience " March 15, 2023 5.0 Easy to use and great customer support. Pros One Cause was very user friendly for all of our staff and committee members. Cons I believe there is some improvement in features on the Giving Center Reason for choosing OneCause Recommended by someone. Review Source LP Lane P. Director of Development Non-Profit Organization Management Used the software for: 1-2 years ### "OnceCause Review of our Gala event management" July 21, 2022 4.0 Your off-site support person \[SENSITIVE CONTENT\], was excellent. She was very helpful resolved everything we needed and did it quickly helping in every way. She was easy to work with, knew all the processes and helped with whatever i needed to do that I couldn't do myself. (We are a very small office.) Pros It has lots of features and options, however, I found that we did not use many of them. Cons There are too many options, some of the areas are non-intuitive, you have to keep looking around to find what you need. Tutorials were not great, in some cases almost non-functional regarding what was asked. Reason for choosing OneCause , gave us the most options with a reasonable price. Review Source Response from OneCause (formerly BidPal) September 9, 2022 Thank you so much for the considerate feedback, Lane. We love hearing how helpful our onsite support staff can be for your fundraising. Thanks so much again. KS Katrina S. CAO Non-Profit Organization Management Used the software for: 2+ years ### "Great customer service and helpful tutorial videos for setup" January 26, 2023 5.0 Overall, it has been a good experience. The process has been fairly easy and the support has been excellent. Pros The customer support and the ease of getting answers. The sleek look of the website. Cons The inability to duplicate prior year's events without much effort. That you cannot upload multiple pictures for silent auction items. Alternatives considered [32auctions](https://www.capterra.com/p/173097/32auctions/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing OneCause Everything was available on one site, no outside advertising Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) The ability to make our available auction online & better controls on ticket sales. Review Source Response from OneCause (formerly BidPal) February 7, 2023 Thank you so much for taking the time to write this review. We love hearing how useful our training and support services are for your experience. Grateful to partner with your organization! JV Jeremy V. Development Manager Mental Health Care Used the software for: 6-12 months ### "Useful software, missing some helpful features." December 3, 2019 4.0 Silent auctions are much easier to run with this program than to run without. Items are easy to put in and bidders can see items and packages in a user friendly way. Pros This software is helpful for events. Having all of our information about the event, as well as a place to purchase sponsorship, tickets or to bid on items is great. This platform allows everything to be in one place and is appealing and ease to use on the front end for donors and participants. Cons There are some features lacking that make larger events very time consuming. Table number and bidder number assignments take time as the program always seeks to assign bid numbers alphabetically instead of by table number. There is also some issues with linking images to the main website, it does not allow you to just upload the picture but rather you have to link it from a URL. Review Source MR Masud R. Human Resource Manager Information Technology and Services Used the software for: 1-2 years ### "My Experience With OneCause" January 15, 2024 5.0 Pros I like the registration and attendee management It makes scheduling easy and is so easy to use With , we have had it easy managing events Cons Well, has been amazing and really no issues Review Source NS Nalani S. Program Manager Non-Profit Organization Management Used the software for: 2+ years ### "OneCause - OnePurchase" December 19, 2022 5.0 Over the past two years, we've had a great experience with . We loved our day-of team - their help and expertise was invaluable during the event. Pros The silent auction management feature is why we purchased the software. Cons We will always do ticketing through our website, but it would be great to integrate that info into somehow. It would certainly save me a few steps. Review Source Response from OneCause (formerly BidPal) January 25, 2023 Thank you so much for taking the time to leave a review. We love hearing how helpful our onsite staff was to your event. So grateful to be partnered with your cause. IS Irma S. Comptroller Health, Wellness and Fitness Used the software for: 2+ years ### "Annual Auction and Other Fund Raising Events" March 17, 2021 5.0 Customer service is great and for the most part, there is usually a workaround for some things as they are encountered. Pros This product is easy to use and their customer service team is great. Over the years we have seen improvements made to the software to enhance its features some even based on our recommendations. The digital platform is great! Cons Not being able to change certain things after they have been imputed. Reason for choosing OneCause Customer service by far has beat all others, ease of use, and account executives that are present during our annual main event help alleviate the stress. Review Source Response from OneCause (formerly BidPal) April 11, 2021 We're so glad you notice our enhancements as we make them, Irma :) Thankful for your continued partnership over the years! Stephen J. Director of Speical Events & Experience Design Hospital & Health Care Used the software for: Less than 6 months ### "A great product, but suffers from too much self promotion" May 14, 2021 4.0 Pros creates a great experience for the end user. Registration is relatively easy, as is purchasing tickets and bidding on auction items. It has helped to greatly streamline our event experience. Cons The software's back end (for administrators and office users) is extremely convoluted. Each event operates independently of each other, meaning that no constituent details are shared between two events. The software loves to promote itself - nearly every page and email is plastered with the branding or logo, which takes away from the exposure that the organization is supposed to get from hosting a charity event. Trying to share your event on social media? It's not even worth it, as the only thing that your users will see is the OneCause logo and not any details of your event in the link preview. Alternatives considered [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/) Review Source Response from OneCause (formerly BidPal) October 7, 2021 So happy to hear how our software was able to streamline your event experience! Thank you so much for your feedback. JC Jill C. Dir. of Marketing and Special Events Education Management Used the software for: Less than 6 months ### "One Cause review HC" October 20, 2022 5.0 Pros It helps us because we have a limited staff and makes my job easier Cons At first it was confusing with the tabs, menus and dashboard, but the customer service was fantastic and guided me through it Review Source Response from OneCause (formerly BidPal) December 6, 2022 Thank you so much for the thoughtful review. We are so glad that our software was able to support your fundraising team and make fundraising easier. So glad to be partnered with your cause! AS Ashley S. Development and Communications Manager Non-Profit Organization Management Used the software for: 1-2 years ### "OneCause has incredible customer service!" November 17, 2020 5.0 The customer service from \[SENSITIVE CONTENT HIDDEN\] made all the difference for me. If I didn't receive the stellar service from her, I would've been quite frustrated! She really helped me navigate the program and now I feel like a pro! Pros The reporting is awesome and once built, the website looks great. It does take a lot to learn how to create the site, BUT \[SENSITIVE CONTENT HIDDEN\] was absolutely incredible and had stellar customer service. Cons I had difficulty with uploading pictures and files. I needed to have our graphic designer upload them for me. Review Source Response from OneCause (formerly BidPal) December 21, 2020 Glad to hear you're navigating like a pro, Ashley :) Appreciate your time and helpful review! Keep on Fundraising! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.