# Page 5 | OneCause Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is OneCause the right Fundraising solution for you? Explore 379 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145329/Fundraising-Software/reviews --- OneCause 4.7 (379) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of OneCause ## Showing most helpful reviews Showing 101-125 of 379 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JK Justin K. Sr. Director of Development Food & Beverages Used the software for: 2+ years ### "Proves Tools for Success" November 21, 2022 4.0 has been an overall positive addition to our fundraising toolkit. They provide immediate support when needed. Pros provides the tools including a knowledge base and customer success managers to ensure your event goes off without a hitch. Cons The software is split between BidPal and P2P. The P2P is a lot more modern and has a sleek design. The BidPal software could greatly benefit from an upgrade with a more intuitive and user-friendly backend. Switched from [GiveSmart](https://www.capterra.com/p/130794/GiveSmart/) The customer service for has been extraordinary. They take the anxiety out of an event by making sure we are on track for success every step of the way from the first to the final gift. Review Source Response from OneCause (formerly BidPal) December 6, 2022 Thank you so much for this review, Justin. We love hearing how our support team and resources have been beneficial to your experience. Glad to be partnered with your cause. MDB Mary D B. Executive Director Mental Health Care Used the software for: 2+ years ### "Showing Up and Looking Good " March 15, 2023 5.0 We have had a great relationship with everyone over the years at ! From support, to contracts, to our consultants and on site personnel, the team is ready to help us be successful and are fully vested in our efforts! Pros Utilizing the event management feature is critical to the success of our annual fundraiser. It allows for even a small nonprofit like ours to make a big splash and look very professional. Cons The software doesn't exactly work hand in hand with our established donor software. Review Source AD Ashley D. Assistant Treasurer Non-Profit Organization Management Used the software for: 2+ years ### "An Excellent Partner for Success" June 16, 2023 5.0 My experience has been great over the four events in which the software has been used. I feel it simplifies the entire fundraising process and allows us to make more money to support our non-profit! Pros The support for is it's strongest feature in my opinion. There are tutorials and step-by-step guides on the product and event management. There are also assigned event and success managers that partner with you and guide you from the planning and execution stages to the actual event. Our organization has had a OneCause event manager on site the evening of the event, which is valuable to ensuring everything runs smoothly. Cons I do wish there were some more easily customizable options in the giving center for those that are not skilled in HTML and coding. Reason for choosing OneCause We did not look at other options because was recommended to our organization. Review Source JL Jason L. Development Director Non-Profit Organization Management Used the software for: 2+ years ### "Jason's Review" May 28, 2022 5.0 We really like using the platform for our registration and auction purposes. Pros Easy to use. Built in reports that are easy to pull. Cons It is a bit challenging to identify which charges are for which deposits to turn into accounting. It would be easier if there were batched weekly deposits vs individual deposits. Review Source Response from OneCause (formerly BidPal) May 31, 2022 We are so happy to hear that our product's reporting functionality was so impactful for your experience. Thank you so much for taking the time to provide us this feedback, Jason. Glad to be working with your organization! EH Erika H. Associate Director of Special Events and Alumni Relations Fund-Raising Used the software for: Less than 6 months ### "Great Product!" May 31, 2022 5.0 Pros The online auction was really great! It was easy for people to use and access! Check In was smooth and self explanatory. The reports are very helpful as well. Cons I wish that you could use the credit card swiper's outside of using the app. Our situation required us to use hot spots and I was told that the app pulls a lot of data so it was risky to use on a hot spot. Having to manually type in every bidders credit card information, really slowed down check-in. Review Source Response from OneCause (formerly BidPal) June 2, 2022 Thank you so much for writing us this thoughtful review, Erika. It is through reviews like this that we can continue to enhance our product. So glad to be working with your cause! CR Catherine R. Events Coordinator Religious Institutions Used the software for: 2+ years ### "Set up of Custom Pages" July 26, 2021 5.0 I have been very happy with the response from our representative. \[SENSITIVE CONTENT\] (new position) responded when I needed help. Also, I can't tell you how nice and helpful the tech support people have been for me. I could not have completed our auction without their support. Awesome job! Pros It is so nice to have registration, donations, and auction all at the same place and using the same platform. Seems that our users are pretty comfortable with it's use. Cons I wish you could just upload a document from your computer for custom pages. It's a bit cumbersome going to drop box. I'm not sure why that is especially since we're able to load auction photos from our own computer. I also think that the check boxes for auction featuring, etc. are a bit confusing. Not always intuitive with the enabling, etc. check boxes. Reason for choosing OneCause Actually, we have years of history, so I'm not sure whether other platforms would offer the same or even better support. Review Source Response from OneCause (formerly BidPal) October 7, 2021 We love hearing how user-friendly our software was for your supporters! Thanks so much for your input, Catherine. BW Brian W. Executive Director & Chief of Staff Non-Profit Organization Management Used the software for: 6-12 months ### "Easy to use platform & Ideal for Event Auction" August 3, 2023 5.0 They were very helpful to us as a new client. We really appreciated their insights to improve our auction and make our process go smoothly and easily. Pros provided an easy-to-learn and easy-to-use platform that was perfect for our silent auction at a major fundraising event. The customer service was very helpful to assist with questions along the way. Cons We wish the platform was conducive to hybrid auctions, both online bidding AND at event bidding with paper and pencil. Switched from [Greater Giving](https://www.capterra.com/p/127257/Event-Software/) We needed a more modern platform that fits the needs of our auction. Review Source JAH Jordan Ashley H. Director of Giving, Parent Engagement, and Special Events Primary/Secondary Education Used the software for: Less than 6 months ### "First time OneCause Experience" November 10, 2023 5.0 My experience has been great! I would definitely recommend this product. Pros The customer service is incredible. Any time I had an issue, it was easy to get someone to help. If they could not find the answer to my question, they were quick to find an answer and respond. It was extremely easy to use and get my auction items in the system. Cons I did not like the method that I had to use to input the tables. I also wish they had a way to email item donors a thank you note. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Reason for choosing OneCause I liked the customer service, the platform's ease of use, and the ability to have One Cause staff on site. Switched from [Qtego](https://www.capterra.com/p/207552/Qtego/) Qtego was hard to use from an administrative perspective. Review Source VR Verified Reviewer Security Sales Specialist Used the software for: 1-2 years ### "My overall experience using BidPal One has been very positive." October 24, 2017 4.0 This software was invaluable in providing the timely access to bidding on our fundraiser. We had over 500 packages available and over 5000 total bids. The scoreboards were easily integrated into the video displays and AV equipment. This software assisted in a volunteer group pulling off a very professional silent auction and live auction. Pros I appreciate the checklist and the tutorial videos. The tools to build an engaging fundraising interface are intuitive and capable. Cons The import tools are very handy but they do not yet contain full functionality. A second import of updated supporters actually creates a second entry rather than an update to an existing entry. Review Source LA LISA A. Technology Manager Non-Profit Organization Management Used the software for: 2+ years ### "We're happy OneCause users" December 15, 2020 5.0 Overall, we're very happy with . It's got the features we want, it's reliable, and customer service is second to none. Pros This year, I'd say what I like most is that it allows us to hold silent auctions despite COVID but in general the software works like it's supposed to and offers all the features we want. Additionally, I can't say enough about their customer support -- they are knowledgeable, prompt, and cheerful while they help you. This replaced some older auction software that didn't allow for mobile bidding. For the most part our guests love the mobile bidding. It's fun and keeps everyone interested until the last minute of the auction. Cons The cost makes us stop and consider alternative products every once in a while. Also, there are MANY reports to choose from, which is great, but I spend a lot of time finding the one I want. It'd be nice if they were organized differently. Alternatives considered [BetterUnite](https://www.capterra.com/p/172631/BetterUnite/)[Greater Giving](https://www.capterra.com/p/127257/Event-Software/) Review Source Response from OneCause (formerly BidPal) December 21, 2020 Thanks for this helpful review, Lisa! We're so glad we could help support your mission in this unprecedented year. Keep on fundraising! PW Pamela W. Fundraising Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Customer Supporr" December 20, 2022 4.0 See above comments regarding customer support. has been instrumental in increasing the ey we have raised at our gala/auction. Pros I find it difficult to use computer programs until I am very familiar with them. The support team at is invaluable regardless of the individual who is assisting me. They have always been patient, helped me through my questions and have done so in an encouraging way regardless of the number of times I call. Thank you Thank you Cons I still struggle with setting up sponsorship pages. I don't think it is the site. Reason for choosing OneCause It was recommended by a board member Review Source Response from OneCause (formerly BidPal) January 25, 2023 Thank you so much for leaving a thoughtful review, Pamela. We are so happy to hear how helpful our support team was to your experience. So glad to be partnered with your cause. RB Robyn B. Director of Mission Advancement Health, Wellness and Fitness Used the software for: 2+ years ### "Onecause for the Y" July 21, 2022 4.0 The customer service has been phenomenal and we now have a lot of the features in our Blackbaud software but continue to use the functionality of the event s and text to give Pros I really enjoy the event management software and the auction piece of it Cons WE had to run reports and manually enter which is the biggest downfall. Review Source Response from OneCause (formerly BidPal) September 9, 2022 Thank you so much for the thoughtful review, Robyn. We are glad that you were able to leverage the event management functionality within our software. Glad to be partnered with your cause. CR Caleb R. Used the software for: ### "An Honest Review from a First Year Advancement Coordinator" January 5, 2017 5.0 As a first year Advancement Coordinator at a private school, I was given the task to produce a live and silent auction to raise funds for my campus. I was told to check out BidPal and I'm glad that I did. The software system was relatively user-friendly with many helpful features. These features were readily available on each category page on my BidPal account. Also, the call help desk feature was great too. Creating our BidPal giving center, which is your school's own website, was easy and important to our event. I could post all the auction items and share the link on Facebook, Twitter, email, and our school website. Using the mobile app for the night of the auction was amazing. Our guests had only the best compliments on how easy it was to bid on each item we had available. One of the only complaints that I have about one of the features was the scoreboard feature. The scoreboard is a slide show feature that displays the running numbers of the auction, currently raised funds for the silent auction, and donations. I wish there was a better way to control the scoreboard feature to better display the live auction items in the order we would want it to be displayed. Outside of that, it was a great feature. Overall, BidPal saved us many long hours by using its software features for our live and silent auction. During the night of our event, our guests were having so much fun with the mobile app that they began to give more than what was expected. At the end of the night, we raised close to double the amount we were expecting. BidPal is worth the investment because it has proven to me that it will save you time and increase your revenue for your event. I would highly recommend BidPal to Advancement Coordinators, PFT presidents, administrators, or anyone that has to produce a school auction. You won't regret it. Review Source Response from OneCause (formerly BidPal) January 6, 2017 Caleb, Thank you for your review! Your feedback on our scoreboards has been forwarded to our Product Development Team, who is always looking for ways to further enhance our software. We appreciate your comment, value our partnership with your team and encourage you to continue sharing your thoughtful suggestions via our Idea Exchange at bidpal.com/share-an-idea. Congrats on a successful event! Best, Joshua Meyer Marketing Director LW Lily W. Manager of Special Events and Corporate Partnerships Non-Profit Organization Management Used the software for: 2+ years ### "One Cause Review " April 28, 2022 4.0 Pros Reporting, auction and guest management Cons Would like to see enhanced training videos Review Source Response from OneCause (formerly BidPal) April 29, 2022 Thank you for the thoughtful feedback, Lily. We are happy to hear that you enjoyed the reporting and auction capabilities of our software. It is from reviews like this that we can continue to enhance our product. ML Marty L. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Regular check up" July 16, 2021 5.0 Best decision our organization made going with . Pros The reports that are generated are wonderful! Keeps us up to date on a wide variety of auction details. Cons Wish it was easier to upload photos. More or less another option besides dropbox. Reason for choosing OneCause Price and recommendation from a colleague. Review Source Response from OneCause (formerly BidPal) October 7, 2021 We appreciate your time and feedback, Marty! Thank you for sharing how useful the reporting feature is in our software. HC Hyla C. Executive Director Fine Art Used the software for: 6-12 months ### "Good Product, Good Service, Relative Ease of Use" April 5, 2021 4.0 We were grateful to have a staff member at our Gala and she was excellent. However we have now learned to run the software ourselves with success. Customer service was good but it is not helpful to be directed to a website or genreal anwers to questions when you are seeking a specific answer. WE still can't figure out what some monthly charge is for. Overall expereince was good. Pros While we still can't get our people to give up paper bidding, we are very pleased with the ability to set up the auction page and share it it with event attendees and others. We have been successful using a buy now option and selling items before the event. Cons There needs to be a better way to cusomize bid sheets. There also needs to be a more intuitive, easy way to get people to preregister --- like a big button that says PRE-REGISTER. A small sign in button on the top right had corner of the auction page was hard for our people. Also a one step process to pre-regestier and put in a credit card (as opposed to a two step process) would be great. Reason for choosing OneCause Onsite support, reasonable price, good initial sales contact, reputation and references. Switched from [GiveSmart](https://www.capterra.com/p/130794/GiveSmart/) They were unable to provide onsite support for our live gala event in 2021. Review Source Response from OneCause (formerly BidPal) April 11, 2021 Thanks for this helpful input, Hyla! We love being able to support your events and help you raise more for your cause! RG Rebecca G. Chief Development Officer Non-Profit Organization Management Used the software for: 2+ years ### "Best product on the market!" May 27, 2022 5.0 Great customer service! Pros I had run small and large fundraising events for over ten years before using . It’s ease of use for both professionals running events and individuals attending are second to none. From item addition/set-up to guest registration to day-of details, this software makes a flawless event easy. Everyone from our \[SENSITIVE CONTENT\] to our \[SENSITIVE CONTENT\] to our behind the scenes IT \[SENSITIVE CONTENT\] oves this product! Cons Would still love the opportunity to show multiple images of items. Review Source Response from OneCause (formerly BidPal) May 31, 2022 We love hearing how impactful our customer service is to your fundraising efforts. Thank you so much for taking the time to write us this review, Rebecca. Grateful to work with your organization! NH Natalie H. Executive Director Health, Wellness and Fitness Used the software for: 2+ years ### "OneCause Review" October 21, 2022 4.0 We've overall had a great experience with . The customer service is key and probably one of the most important aspects to us because we are a small organization. The price keeps rising which is tough and it would be great if tiered pricing was considered for smaller budget operations. When the price keeps going up it is tough. Pros We pivoted to in 2020 and it has been a game changer. The ease of uploading and the broadening of our existing base of supporters through posting online has made an impact in our revenue. The ease of collecting payments is so important and has caused much less stress. Cons The photo quality, size, and ability to add multiple photos could be better. It's a little tricky to navigate initially, but the customer service is great! The check-in at live event wasn't smooth and the ability to swipe a card would be so much easier. Reason for choosing OneCause We chose on the recommendation of another non-profit and we chose it specifically for our annual art auction platform. Review Source Response from OneCause (formerly BidPal) December 6, 2022 Thank you so much for the thoughtful review, Natalie. We love hearing how helpful our support team was to your fundraising experience. Grateful to partner with your organization! JD Jennifer D. President Used the software for: 6-12 months ### "BIDPAL sold our not for profit a bill of goods and then failed to deliver!" August 29, 2017 1.0 Zero Pros The best thing I can say about this software is my login worked and that's about it! Cons Customer Service was horrible. We got passed around from one person to the next and then was told that the program would have to be 'worked around' costing my volunteers valuable time to get what we were told we would have from the software. Our guests at our fundraisers complained constantly about the software and the onsite representative did NOTHING to step in and assist. When asked for a pro-rated refund mid year because the software was handicapping our events, we were told simply no. Thanks for nothing BIDPAL! Review Source Response from OneCause (formerly BidPal) October 5, 2017 We appreciate your candid feedback. We¿re disappointed that you didn¿t feel our team met your expectations. In further looking into your review, it appears that your initial auction with BidPal was a success. One of the unique aspects of BidPal is that you can use the software for multiple fundraisers throughout the year, however like any software it has it limits. Based on our team¿s feedback it sounds like you wanted to try and use BidPal for an additional fundraising campaign in a manner that it is not intended to be used for. We applaud your creativity and appreciate that this may have been frustrating that the software wasn¿t able to meet your expectations despite our team¿s efforts to provide alternative solutions. We¿ve passed your feedback on to our product development team as they are always working to add new functionality. Although our Director of Client Success and his team were not able to connect with you, they remain ready to assist you at any time. VR Verified Reviewer Marketing Non-Profit Organization Management Used the software for: Less than 6 months ### "Helpful streamlining tool" May 13, 2022 5.0 Very, very happy with their training resources and customer service Pros Very helpful when it came to a silent auction and having multiple events. Cons Was a little clunky having a different interface app for check in and out at our event Review Source Response from OneCause (formerly BidPal) May 18, 2022 We are so glad that our customer service and training resources were able to make an impact on your experience. Thank you so much for taking the time to provide us with this thoughtful feedback. It is from reviews like this that we can continue to enhance and grow our products! MA Mary A. Advancement Associate Education Management Used the software for: 1-2 years ### "OneCause for Benefits" March 16, 2021 5.0 has been great to work with. Customer service is outstanding. The platform was resonably priced and relieved some of the work that goes into the auction. Onecause also allowed us to seamlessly move to a virtual auction this year. Pros We started using for our annual benefit auction February 2021. So glad we did! our 2021 benefit had to be virtual and our guests were already familiar with the program. Very intuitive but what I liked most is the plethora of tutorials and articles that I turn to quiet often to help me set up and use the site from the administrator side. Were also able to use it for a mainly contactless golf tournament in the summer of 2020 as well. Reporting after the event is robust and very helpful and customer service is fantastic! Cons I loved that the live chat help that was available last year. This year, you have to send an email and wait for a response. Also, I would like to be able to customize some of the reports so I can pull out just what I am looking for. Thirdly, if you require an email for a user to bid on items, there should be a default or override you can use for guests who don't have email. Not many don't but there were a couple. Reason for choosing OneCause Pricing Review Source Response from OneCause (formerly BidPal) April 11, 2021 What a helpful review, Mary! So thankful we can partner with you to support your virtual fundraising! VR Verified Reviewer Director of Development Non-Profit Organization Management Used the software for: 6-12 months ### "Great product for event management" November 9, 2021 5.0 Great experience with purchase and use of product. I recommend. Pros Looks great, perfect for ticket sales and online auction Cons Took one star off "ease of use" because uploading photos was more complicated than simply dragging and dropping. But otherwise, I did not find it difficult to use Review Source Response from OneCause (formerly BidPal) February 16, 2022 Thank you so much for providing this thoughtful feedback. We love hearing how your product has helped with your ticketing and online auction. So happy to be partnered with your cause! MB Mara B. Advancement manager Education Management Used the software for: 6-12 months ### "A great software to transition to!" April 26, 2021 5.0 It really is a great software, especially coming from the limited software our organization previously had. Pros really thinks through what the user needs to have a successful event. My volunteers loved it and the need help document links directly to the page you need, rather than searching for the relevant information. Cons There are so many great customizable options that I would assume there would be even more customizable flexibility for the user, but that is not always the case. gives you the tools and resources to be successful, but sometimes the ability to make your own report, or set up a sponsor or ticketing system with certain specifications isn't as easy. Switched from [MaestroAuction](https://www.capterra.com/p/128124/MaestroAuction/) limited tools, resources, and flexibility. Review Source Response from OneCause (formerly BidPal) October 7, 2021 We appreciate hearing how useful our software was for your volunteers' experience. So grateful for your partnership! AD Alena D. Special Projects Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "OneCause Software Review" August 30, 2022 4.0 The software is clean, and quick, and does very well with updates and modifications. Pros The expansive options for design, organization, management, and additional options (Text2Give, etc) Cons First American banking has little to no mutual knowledge with . Review Source Response from OneCause (formerly BidPal) September 9, 2022 Thank you so much for taking the time to leave us this review, Alena. It is through reviews like yours that we can continue to make enhancements to our product. EK Erin K. Birth Parent Counselor Civic & Social Organization Used the software for: 1-2 years ### "Worked for us" February 20, 2021 4.0 Overall this worked great for our annual fundraiser. We are looking forward to using it again for next year's fundraiser in a (hopefully) hybrid in person and online event! Pros It's fairly easy to use overall. We used this for one large event and it saved so much time doing some things on here that we would have otherwise done manually! Cons While some features are user friendly, the design component of the event isn't as easy. It's actually kind of of a pain to upload pictures and format your actual site. I would have expected it to be easier based on the webinars I'd attended and conversations with the host. Alternatives considered [BiddingOwl.com](https://www.capterra.com/p/130932/BiddingOwl-com/)[Qtego](https://www.capterra.com/p/207552/Qtego/) Reason for choosing OneCause It had all the features we needed and the initial guy that I talked to had a great presentation and was awesome. He was what really sold it to me. Cost was not more than any other program but this had everything we wanted. I had used it before as a user at another event and really liked it on that side as well. Review Source Response from OneCause (formerly BidPal) April 11, 2021 Love supporting your successful online fundraiser, Erin! Can't wait to go hybrid together in the future! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.