# Page 3 | OneCause Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is OneCause the right Fundraising solution for you? Explore 379 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145329/Fundraising-Software/reviews --- OneCause 4.7 (379) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of OneCause ## Showing most helpful reviews Showing 51-75 of 379 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GI Gina I. Volunteer Primary/Secondary Education Used the software for: Less than 6 months ### "Newer Nonprofit Volunteer Takes On OneCause" August 28, 2025 5.0 Overall, we were happy with and would definitely use the platform again for our nonprofit needs. Pros The bidding process was really great with one cause. also has real-time analytics to increase efficiency which helped us reach our fundraising goals. Cons We had a few software glitches when we were using the platform. It didn’t seem to be too much of an issue, but it did slow down our process a little. The customization is a little limited but that was okay because we were newer to the software and didn’t have as much knowledge anyway. Review Source Response from OneCause (formerly BidPal) September 2, 2025 Thank you for sharing your experience! We’re thrilled to hear that the bidding process and real-time analytics helped your organization reach its fundraising goals—that’s exactly the kind of impact we aim for. We appreciate your feedback about small issues you encountered - feedback like this is invaluable as we continue improving the platform. It’s wonderful to know you’d use OneCause again, and we’re grateful to be your partner in fundraising success! JM Julie M. Chief Development Officer Human Resources Used the software for: Less than 6 months ### "Don't do it" September 3, 2025 2.0 WE are VERY disappointed. And after numerous problems right out of the gate, there is no partial or full refund. So our addictions and homeless shelter are just out $3000. Pros It seemed like it would make events - from internal staff events to big fundraising events- easier. It did not. Cons For small, free events like a Volunteer Luncheon, attendees who want to RSVP need to enter a credit card, which of course would never happen. Also it's not user friendly to set up events, and took WAY too much time and too many calls to customer service. Review Source AS Andrea S. Chief Operating Officer Fund-Raising Used the software for: 2+ years ### "Funding our Cause with OneCause" October 7, 2024 5.0 Our event coordinator at the Gala was very supportive and training our students well so that they were able to help our guests sign in, purchase and bid. Pros The simplicity of purchasing tickets/items on line and actually bidding at our Gala. Cons The length of time having to spend on a conference all with our event coordinator. We have been doing charitable events for 7 years with and clearly understand our rolls. All we really need is a quick review Review Source Response from OneCause (formerly BidPal) October 15, 2024 Thank you for your review! We’re glad to hear that OneCause made ticket purchasing and bidding simple for your gala, and that your event coordinator provided great support, especially with training students. We appreciate your feedback on the time in pre-event calls and will share it with our team to improve the process. Thanks again for your continued partnership over the years! KM Karen M. President Philanthropy Used the software for: 1-2 years ### "OneCause Disappoints" October 10, 2024 2.0 Very disappointing. The database deleted items after we had already packaged them. It was not a quick fix as the OC reps insinuated. There were 3 people working on it for a few hours. The database erroneously indicated a sale was made the day before our event. Portions of the database deleted the letter "D" and replaced it with "=" making it difficult to search names to resolve problems. The database randomly added a guest from last year to the receipt for an unrelated person this year. I can only wonder what errors were not caught by us. Pros It has a database of several of our previous galas. Cons The software has a LOT of glitches and the people at don't really seem to care at all. Review Source Response from OneCause (formerly BidPal) November 14, 2024 Thank you for the feedback, Karen. We're sorry to hear about the issues you encountered and would like to learn more. This is not typical of the OneCause experience. We'd love to chat live if you are willing. Please send us a note at hello@onecause.com so we can set something up. KK Kemba K. Special Events Manager Non-Profit Organization Management Used the software for: 6-12 months ### "OneCause-A Breath of Fresh Air" October 9, 2024 5.0 We used another CRM company in the past, and they couldn't compare it to . Our entire experience was like night and day. Pros i love the customer service, the troubleshooting expertise, and the professionalism of 's staff Cons First American's processes system. There should be some alternative options for making payments through First American. Review Source Response from OneCause (formerly BidPal) November 14, 2024 Thanks for your review, Kemba! We're glad to hear that OneCause has been a positive change for you over a CRM, and that our customer service has been helpful! We appreciate you trusting us to be a part of your fundraising. LL Luci L. Administrative Office Manager Individual & Family Services Used the software for: 2+ years ### "OneCause brought our fundraising out of the dark ages!" July 10, 2024 5.0 As with so many other non-profits, we were forced to pivot during the pandemic to find other ways to fundraise. We purchased as a result and as it turns out, was one of the best purchases we've made. There are many facets to OneCause including event management, online auction, donation tracking, credit card processing, etc. The event website build requires some patience, but OneCause provides an outstanding help center including a "University" to help users succeed. Each support request that I've had over the past 4 years has been answered in a timely manner. On top of all that, OneCause provides regular webinars covering a variety of helpful topics. The event management piece is easy to use and track attendees. The online auction provides an outstanding guest experience and has increased our silent auction proceeds from the antiquated paper bid sheets. Overall OneCause is a powerful fundraising tool, and we are happy to have this software in our fundraising toolbelt. Pros The best aspect of is the online auction. As important as the proceeds are from a fundraising event, the guest experience is just as important. Our guests are thrilled with the convenience that an online auction provides. The days of going back and forth to write down a bid are gone! OneCause delivers an outstanding, simple and convenient auction experience. Cons What I like the least about is building an event website. The inability of uploading photos and videos directly into the custom pages is inconvenient. Instead, photos need to be uploaded to Google or Dropbox and then the link is placed behind the scenes with some tweaks. The same process is required for videos. Review Source Response from OneCause (formerly BidPal) October 11, 2024 Thank you for your thoughtful review! We’re thrilled to hear how OneCause has transformed your fundraising and elevated the guest experience through our online auction feature. It’s great to know the platform has become such a valuable tool for your organization, and we’re glad our help center and webinars have been helpful over the years. We appreciate your feedback on the event website functionality, and we’ll share it with our team for future improvements. Thanks again for your support and for choosing OneCause to power your fundraising efforts! JB Jennifer B. Manager, Special Events Museums and Institutions Used the software for: 6-12 months ### "Silent Auction Success" July 9, 2024 5.0 Streamlined, user friendly, and the support team was very helpful, especially \[sensitive content hidden\], our on-site event manager. She was wonderful. truly helped us save time, resources and maximize giving at our event, along with offering our guests a professional and forwarding thinking giving experience. Pros We used primarily as an auction management software. Our team loved how streamlined it made the bidding process, the close out process, and collecting payment. We are looking forward to next year's event now that our guests' information is already entered into OneCause because the check in process will be quick and easy, and we've learned a few things about how the software works best for us. Cons We are dismayed there is no way to share links to each individual auction item. We like to feature lots in our eblasts before our event, but it was frustrating only be able to share the link to the auction homepage rather than individual lots. Review Source JP Jennifer P. Board Member Non-Profit Organization Management Used the software for: 2+ years ### "Fantastic Auction Resource! " July 9, 2024 5.0 has been fantastic to work with. Even being a small non-profit, we have maximized its use in every way. We have seen increased revenue in the ease for donor use. Pros I like how easy it is to navigate, duplicate events, and keep track from year to year. I like being able to pull reports for different events, and store donor information. Importing of info is easy, and great support and online resources, too! Cons High equipment rental cost High processing fees Switched from [BiddingOwl.com](https://www.capterra.com/p/130932/BiddingOwl-com/) We needed a more robust system to communicate and generate revenue. Review Source Response from OneCause (formerly BidPal) October 11, 2024 Thank you for your wonderful review! We’re thrilled to hear how much OneCause has helped you streamline your events and increase revenue. It’s great to know you’ve found the platform easy to use and appreciate the support and resources. Thank you for sharing your concerns about rental costs and processing fees--we’ll share that feedback with our team. Thanks again for choosing OneCause! KS Kyanna S. Director of Development Health, Wellness and Fitness Used the software for: 1-2 years ### "Older Adult Friendly" July 9, 2024 5.0 Pros I work For an adult daycare center and we use this platform for our yearly auction and all the caregivers love it. It’s very user friendly for them. Cons Setting up is a bit difficult and the price for a small non profit is a little steep. Review Source Response from OneCause (formerly BidPal) October 11, 2024 Thank you for your review! We’re happy to hear that OneCause has been user-friendly for your caregivers and successful for your yearly auction. We appreciate your feedback on the setup process and cost, and we’ll continue working to improve the experience for small nonprofits like yours. JK Jason K. Senior Director of Development Non-Profit Organization Management Used the software for: 2+ years ### "Overall Solid " July 10, 2024 4.0 I’ve used for the last few years and it has been a strong experience. We have also used the in person option which was ok and this year we opted to not use it and it was fine Pros The silent auction component which helps us with fundraising Cons That you can only add one photo per experience and it does not allow to showcase all of our items Review Source Response from OneCause (formerly BidPal) October 11, 2024 Thank you for your review! We’re glad to hear that OneCause has been a strong solution for your fundraising, especially the silent auction feature. You do have the ability to add more than one photo for auction items on the Platform - we'd love to help! Reach out to support@onecause.com next time you are setting up your items and we'll gladly walk you through. Thanks again for your feedback! PB Paul B. Director of Advancement Primary/Secondary Education Used the software for: 2+ years ### "Great Auction Software and Customer Service" November 14, 2023 5.0 Switching to this software really improved the quality of our annual Auction and helped us reach a new level. We have used the software for 5 years now and are very happy with the quality and service we receive (taking into account the comments about the old software being better than the new software). Pros This online bidding software is incredibly user-friendly for our bidders and has very good administrative options for our Auction team. Also, the customer service at One Cause is always excellent. We pay extra to have an on-site representative at our event, and it has always helped our event to go smoothly. Using this software is an investment, we pay around $3,000-$4,000 total to use it just for our Auction event every year, but it is well worth the cost for the amount of money we raise and the ease of use of our bidders and team. Cons Last year (2022) we used the new bidding software that was developing. There were many significant problems with this bidding software that made things difficult for our bidders and our team running the event. This year (2023) we were able to switch back to their older software, and that was a much better experience. We will want to continue using this older software in the future. Alternatives considered [Auctria](https://www.capterra.com/p/112910/Auctria/)[GiveSmart](https://www.capterra.com/p/130794/GiveSmart/) Reason for choosing OneCause Recommendation from a nearby school who used and had a good experience. Switched from [Auctria](https://www.capterra.com/p/112910/Auctria/) More robust online bidding features using . Review Source JS Jenny S. Philanthropy Officer Non-Profit Organization Management Used the software for: 2+ years ### "OneCause Is Great for Events" March 26, 2024 5.0 Overall we've had a great experience with . This is specifically for our event online silent auctions, event online donations, and event check in. The check in for OneCause is fantastic and intuitive and mostly everything about the new platform is great. Inputting and packaging auction items is easy and works well, building the site is easy, etc. It all works so well and is easy to use and I think easy too from a user experience standpoint. Pros We switched over to the new Fundraising Platform and it is AMAZING. You can tell it was made and tested by actual fundraisers who actually put on fundraising events. The user experience is pretty great, and the customer service is incredible. I was a beta tester for the fundraising platform, and after we used it for the firs time, our customer service rep did a whole hour long breakdown with me and listened to me complain about all the things that went wrong lol. BUT THEN this year, we connected and she went down and addressed EVERY ISSUE we had had and shared whether it had been fixed or solved. They are constantly evolving and updating it. Seriously fantastic customer service. (shout out to Casey). Also our salesperson Mark, was great and we got a consultant for free when we first implemented OneCause plus waived ticketing fees. OH and the new platform has the AI Auction Description Assistant which is a GAME CHANGER. No more hours of writing interesting auction descriptions. Just click the AI generator and poof! You've got one. Most only need a few minor edits. SO HELPFUL. And check out is really a breeze with the new platform too and makes so much sense, so much easier to get people their auction items and paid and out the door. Cons On the one fundraising platform, electronic tickets are required, which is annoying for our older guests who have trouble with technology. So far, we have been able to work around it. Originally, you HAD to have it tied to an email address, so I literally sent electronic tickets to fake email addresses so our attendees wouldn't be bothered. Thankfully this year, they have done away with that, AND added an option to import tickets, which is really helpful. But it's just a little tricky to work around that. But the pros to the system far outway this con. Alternatives considered [GiveSmart](https://www.capterra.com/p/130794/GiveSmart/) Reason for choosing OneCause We also used GiveSmart, which we used during the pandemic in 2020-2021. I actually did like a lot of things about GiveSmart, but the backend was confusing in certain ways and the user experience could be confusing at times as well. Since our event attendees are older and not as good with technology, it was also tough as we as Admins didn't have much control over people's carts if they messed up a donation or bought something they didn't mean to. I appreciate that gives you that flexibility. GiveSmart was good, but in the end, the slightly lower cost to OneCause and the way they are constantly evolving their platform won on over. Switched from [Greater Giving](https://www.capterra.com/p/127257/Event-Software/) Greater Giving, while cost effective and cheap, was a disaster. I really should have known, as we used to use Greater Giving years ago for our online forms, but after doing the demo and seeing how cheap it was, I thought we'd give it a try. It was disastrous on a lot of levels unfortunately and we switched immediately. Review Source DC Daunel C. Foundation Event and Program Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Valuable Fundraising Tool" April 29, 2022 5.0 has become a valuable tool in our fundraising arsenal. During the pandemic the platform provided us the ability to hold all of our planned events even with the cancellation of in-person events and the uncertainty that surrounded event planning. OneCause provided the tools to enable virtual and contactless events pretty seamlessly. Our constituent base has adapted to the use of the online platform, which we continue to use with live events as well, and we have been able to grow our donor base by offering an online component to donors who cannot attend in-person events but still want to support our cause. Pros We purchased this software when the need for virtual events arose. We were looking for a tool to use for fundraising events that included raffles, silent auctions, registration, and peer-to-peer campaigns. The different options available within the software allowed us to tailor each event set up to our specific needs. We required a platform that would be viable for both a virtual and in-person events and would also offer options for hybrid events. The help and support available from helped to streamline the learning curve. Once we got past the learning curve, the product is easy to use. The various reporting functions were important since the software does not integrate with our CRM system. The ease of use for our donor base was a factor as well. Cons does not integrate with the CRM system we use, so we had to come up with a few internal workarounds to address accounting and donor contact issues. Setting up event pages is not intuitive, and I needed the help of a web developer to give the pages a professional look and feel. There is a large learning curve to be able to utilize all aspects of the software, which involved a lot of online training videos and articles. Alternatives considered [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reason for choosing OneCause We chose due to the ease of use, the different applications that could be applied using the software that fit our fundraising model, and the value proposition compared to other products. Review Source TS Teresa S. Director of Development Non-Profit Organization Management Used the software for: 1-2 years ### "A great platform that can do it all!" April 11, 2024 5.0 Overall, my experience was very good. Their customer service was good and the training was also good. I would recommend to someone needing a robust system. Pros is a great platform for Galas and can be a one-stop-shop for you and your guests. I liked that I could do registration, have an online auction, place our tribute book, and have livestream all in one place. Cons My biggest gripe is probably the cost. It is rather pricey but then you often times get what you pay for. Switched from [ClickBid](https://www.capterra.com/p/144446/ClickBid/) We needed a more robust platform on which we could place everything. Review Source Response from OneCause (formerly BidPal) June 12, 2024 Thank you for your detailed review! We're thrilled to hear that OneCause has been a great platform for your galas and a one-stop shop. We appreciate your feedback regarding cost. We strive to provide best-in-class tools, support, and value for all our customers, and your input is important to us. Thank you for recommending OneCause to others needing a robust system! We're glad to have you onboard and look forward to supporting your future events. JJ Jackie J. Senior Director Marketing & Communications Non-Profit Organization Management Used the software for: 2+ years ### "OneCause makes fundraising easy!" March 22, 2023 5.0 has elevated our event processes and in turn our fundraising. The next advancement they have rolled out with the new platform is truly NEXT LEVEL. It provides even more integration and opportunity for opening events to people outside the room with increased functionality and support, in addition to support features for non-event specific fundraising. The creativity and passion that goes into creating their software and services offered makes OneCause stand out. Pros We've used for several years on multiple events and it's such an easy platform. The team is supportive and always provides best practices to help keep us on track and making things the most effective. They stay in touch throughout the process which makes the day of easier on everyone. I like the extensive reporting options and variety of ways to export the data. The onsite staff is crucial for event success - their team thinks about events in a big picture way often enabling them to be a step ahead. They manage so much behind the scenes that keep the nonprofit members able to focus on guests. Cons Integration was easy and I can't think of anything that's missing for my needs. Review Source SD Stella D. Development & Special Events Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "OneCause User" July 21, 2022 5.0 I like using because it is easy to manage and easy to train people on. I love working with the OneCause staff online and most especially on site. The OneCause support staff is knowledgeable and promptly responds to questions or needs. The onsite staff is very friendly and work really hard to provide us with feedback on how best to maximize the features of the platform. They make recommendations but make sure they know who the client is and not overstep their bounds. Pros I have used this platform in my previous job and I found it to be very easy to use, like the newly updated features i.e. sponsors able to send a unique invite link to their guests. Our events team was able to jump in and use it right away. I also like that disbursements are made the next day after the event and the financial reports are easy to use or download.. Cons Not being able to upload images directly on the site. I have to use a dropbox link to store the images I use for the pages. Reason for choosing OneCause Previous user and knows the benefits Switched from [GiveSmart](https://www.capterra.com/p/130794/GiveSmart/) Bad service experience Review Source Response from OneCause (formerly BidPal) September 9, 2022 Thank you so much for taking the time to provide us this review, Stella. We love hearing how our software was easy to use and seamless for your organization. So glad we get to partner with your cause. EA Elizabeth A. Director of Development & Communications Non-Profit Organization Management Used the software for: 1-2 years ### "It'll Get the Job Done" April 19, 2021 4.0 I would say that overall the end-user experience has been good with minimal complaints and confusion. The back-end for these systems is very confusing and takes a lot of technology understanding, Googling, calling the help center, and trial and error. There was a lot of frustration in our office as we navigated setting up the system (both years, because we unfortunately had to learn an entirely new system this year from the one we learned last year). I am so glad the events went well and the end-users were pleased with the experience, but the set-up was definitely hard to navigate. I hope the new VEC is more set-up friendly, and will integrate more of the products into one location. Pros The end-user experience was seamless and fairly easy to navigate. Our donors were impressed and excited about the interactivity and the ability to participate in the silent auction and get reminders right on their phones. We hosted an event last year in-person and used the Mobile Bidding Software for our silent auction, and our revenue was significantly increased because of the engagement. We then used the Virtual Event Software for an entirely virtual event this year including a silent and live auction and appeal. The engagement was great, and our live auction went far better than expected. Cons The fact that the Mobile Bidding Software (MBS) and the Virtual Event Center (VEC) do not integrate and the VEC was still under construction make it hard to leave a review for what I liked least. But in terms of the MBS; the software is not very intuitive and there are a lot of areas where I didn't like having to duplicate my process (like in the item vs. package). The reports you could run at the end using the MBS were really helpful, but the VEC had hardly any options for reporting and we had to create a lot of our own reports, which was incredibly time consuming. The lack of ticketing functionality in the VEC led us to use the MBS for ticketing only and then we had to comp every single ticket individually because the VEC did not allow us to upload a csv file for all of our comped tickets. There are a lot of pieces that can be improved in the VEC but they are planning to improve them as they continue to build the software. More knowledge about the system in the "help center" and "knowledge bank" would have been really great. Alternatives considered [BiddingOwl.com](https://www.capterra.com/p/130932/BiddingOwl-com/)[Accelevents](https://www.capterra.com/p/144596/Accelevents/)[Virtuous](https://www.capterra.com/p/159179/Virtuous/) Reason for choosing OneCause The cost was very affordable and the system provided the tools we needed and worked well with our Donor Management System at the time. Review Source Response from OneCause (formerly BidPal) April 23, 2021 Thank you for your review, Elizabeth! We're so glad to hear your event went even better than expected. Happy to be partnered with you! VR Verified Reviewer The Legacy Committee President Non-Profit Organization Management Used the software for: 6-12 months ### "Many good features" August 10, 2021 4.0 We did lots of research on event/auction software before purchasing , and we found that, despite its limitations, OneCause has more functionality and flexibility than other software options. We also appreciated that we could call the OneCause support team when we needed help. Pros The software allows you to customize your website according to the organization's needs. It is pretty simple to process transactions, refunds, etc., when needed. also creates a database of supporters as info is being submitted, which is very helpful. Cons Users' login and functionality were confusing for many. We didn't like how we couldn't offer sponsorships and underwriting gifts on separate tabs on the site... The sponsorships were easily "lost" within the Auction tab, and the underwriting gifts were easily "lost" within the Tickets tab. Also, it should have been easier/less clunky for users to establish one (and only one) login and then revisit their event and guests' details to make modifications. Alternatives considered [Handbid](https://www.capterra.com/p/134456/Handbid/)[Silent Auction Pro](https://www.capterra.com/p/92365/Silent-Auction-Pro/)[Bloomerang Fundraising](https://www.capterra.com/p/80990/Qgiv/) Reason for choosing OneCause More functionality and flexibility, easy access to customer support. Review Source Response from OneCause (formerly BidPal) October 7, 2021 Thank you so much for your feedback! We appreciate partnering with your cause and love hearing how responsive and helpful our support was for your event. MR Michele R. Events Manager Non-Profit Organization Management Used the software for: 2+ years ### "OneCause offers a complete fundraising toolkit!" September 20, 2022 5.0 One Cause's greatest asset is their people. The One Cause personnel is friendly, helpful and knowledgeable. It was a pleasure working with every representative that I encountered. Pros Software is easy to use and the tutorials are very helpful. has a complete suite of tools to make event management and fundraising a breeze. Cons I wish it offered the user the ability to be more visual. I wish that One Cause offered an online market that anyone could utilize to bid on auction prizes or to show their generosity and support. Reason for choosing OneCause One Cause offered in person event staffing and the price was right. Review Source Response from OneCause (formerly BidPal) December 6, 2022 Thank you so much for the review. We love hearing how easy to use and learn our software is for your team. Grateful we get to partner with your cause. BR Brandi R. Assistant Director of Alumni Relations Events Services Used the software for: 2+ years ### "Wilmington University loves One Cause!" June 21, 2022 5.0 Our overall experience has been amazing. From the technical support, customer service, and overall event management One Cause has improved our entire events process. Pros We started out with the mobile bidding software and it streamlined our fundraising events increasing revenue and accessibility for guests to attend globally even if they couldn't attend in person. We then moved on to include peer to peer for donor management and campaigns. This software has changed our overall event production providing a smooth process for the user and the attendees. Cons I think the one improvement I would suggest is having the option to text attendees through the peer to peer software similar to the mobile bidding software. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing OneCause We needed more than just ticket sales software. The mobile bidding software was just what we were looking for and then an added bonus to only use the software for ticketing for our smaller events. Review Source Response from OneCause (formerly BidPal) June 29, 2022 Thank you so much for the feedback, Brandi. We love seeing the impact that our products have on our customer's fundraising experience. So grateful to partner with your cause. RW Rachel W. Museum Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "One Cause Great For NonProfit Fundraising" August 3, 2023 5.0 Overall it was a very positive experience! I loved how helpful the customer service/support staff were throughout the entire process. I would reccomend this product to other nonprofits looking fo ra software for fundraising and silent auctions. Pros I liked that the software was pretty user-friendly for the most part. It was nice how many different avenues they had to learn more about the software that you had purchased ( University, shorter demo videos, help pages). I also loved the customer service. Any time I had a question, it was answered quickly and completely. We utilized BidPal the most for our Silent Auction fundraiser. It was very easy to understand, input items, add pictures, and price the items. The people at our event loved it once they got logged in and talked about how nice it was to know when you've been outbid, etc. Cons I didn't love the amount of emails they sent. There were probably 3-5 marketing emails a week. I'm sure there was a setting somewhere that I could've gone in and unsubscribed but it would be better if they didnt automatically send to you in the first place. The only other complaint that I had would be with the check-in/out app for Bid Pal. The SmartPay app was just not great. It was slow, didn't work very well, and logged us out after every customer we looked up. Review Source MH Maureen H. Development & Special Events Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "OneCause is wonderful!" May 30, 2023 5.0 We've used for smaller fundraising events with a silent auction and large gala events with a live auction. For any event, it's been the key to our event success. Pros The customer service sets apart. Knowing that you can always speak with someone at OneCause leading up to your event is incredible. They answer the phone quickly and are so easy to understand. They always present the optimal way to set it up too. The software is very intuitive to use. Both event attendees and employees have positive interaction with the software. Cons I can't think of any -- it's really a great platform. Review Source EM Elizabeth M. Special Events Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Very user friendly with great help desk response time. " March 14, 2023 5.0 Pros I have been thrilled with the customer service provided by . Anytime I have had a question, the person helping me via the chat feature was quick and had great answers. If they did not know the answer, they have always been wonderful about asking management for clarification. Love love love my customer success manager \[sensitive content hidden\]! Cons I would like to be able to tailor and tweak the reports a little more. We moved over from Greater Giving and while has been worlds easier to use, the reporting options are definitely subpar in comparison. Reason for choosing OneCause was a better value for the money. Switched from [Greater Giving](https://www.capterra.com/p/127257/Event-Software/) Greater Giving was always glitchy and would crash. Several years in a row our event registration was backed up bc the software kept crashing. Review Source JS Jamie S. VP of Development Non-Profit Organization Management Used the software for: 2+ years ### "User-friendly with pro-level workarounds" May 1, 2024 5.0 Very good experience with the software and will use again. Pros We can use graphics to make this website look very high-end, but we don't have to be super tech savvy. Cons The CRM side is clunky and take multiple steps to complete tasks. Review Source Response from OneCause (formerly BidPal) June 12, 2024 Thank you for your positive review! We're delighted to hear that you find our platform user-friendly and appreciate the ability to create a high-end look without needing advanced tech skills. We acknowledge your feedback about CRM integrations and are happy to share we have improvements and news coming soon! Overall, we're thrilled that you've had a good experience and plan to use OneCause again. Thank you for your continued partnership! KR Kimberly R. Director of Events Health, Wellness and Fitness Used the software for: 2+ years ### "Highly reccommend OneCause for non-profit fundraising needs! " March 14, 2023 5.0 Pros Simplifies the online donation process for all of our events. Ability to host virtual, in person and hybrid events through a seamless process. I love how user friendly it is. also has a great support team and system that is easy to navigate to find answers. Cons could have better integration with donor databases like Salesforce. Alternatives considered [Greater Giving](https://www.capterra.com/p/127257/Event-Software/) Reason for choosing OneCause Cost and it was more user friendly. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.