# Page 2 | OneCause Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is OneCause the right Fundraising solution for you? Explore 379 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145329/Fundraising-Software/reviews --- OneCause 4.7 (379) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of OneCause ## Showing most helpful reviews Showing 26-50 of 379 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ED Emily D. Director of Philanthropy, Events and Partnerships Non-Profit Organization Management Used the software for: 2+ years ### "Best in the Business Event Fundraising Software" November 14, 2025 5.0 I have been using the Fundraising platform for 3 years. I am so impressed how they have grown it and committed to continuous improvement. Every single event, something has been added, enhanced, and upgraded. I have increased my fundraising through events by 47% in 3 years since switching to OneCause. Pros OneCause works perfectly for my large scale nonprofit events. While some other softwares tout themselves as being "free", I find that OneCause is worth the investment as it provides a seamless experience for guests and comprehensive event management for me. We have been very happy with all elements of a live fundraising event - auction, paddle raise, check-in and check out, raffles, and more! Their customer support is outstanding and they are committed to continued growth as they are constantly evolving the product with updates. Cons Unfortunately it doesn't integrate into our CRM directly (Blackbaud/Raiser's Edge) but using Omatic is not a problem. Switched from [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/) Our experience with Classy Live was a complete failure and lost us money. Review Source Response from OneCause (formerly BidPal) November 18, 2025 Thank you for the fantastic review! We’re thrilled to hear OneCause has supported your fundraising events so seamlessly—from auctions and raffles to paddle raises and guest management. It’s wonderful to know our customer support and continuous product improvements have made such a meaningful difference for your team. Congratulations on the 47% increase in event fundraising over the past three years—that’s an incredible accomplishment! We’re honored to be part of that success and look forward to supporting many more great events ahead. JB Julie B. Assistant Director of Finance and Operations Non-Profit Organization Management Used the software for: 6-12 months ### "Best fundraising software!" November 10, 2025 5.0 I have been impressed with OneCasue since our first interaction. The staff are friendly, the system operates easily, customer service has been efficient, helpful and kind when I have needed help, and OneCause University is fantastic. Pros The OneCause platform makes event management a breeze. The system is easy to navigate, the built in check lists to help your manage your event or fundraisers, and the reporting post event was fantastic. This system is a great value for money! Cons I have not had any negative to say. This software made event planning fun again! I was nervous about transitioning to a new software, but they delivered on everything from easy donor management all the way to easy guest experience at the event. Switched from [MaestroAuction](https://www.capterra.com/p/128124/MaestroAuction/) Our old system was clunky, hard to navigate and allowed for things to get overlooked. The reporting post event was hard to find what you needed. Review Source Response from OneCause (formerly BidPal) November 17, 2025 Thank you for such a fantastic review! We’re thrilled to hear that OneCause helped make event planning easier—and even fun again. It’s wonderful to know the platform’s checklists, reporting, and donor and guest experience all delivered exactly what you needed. We’re also glad you’ve had great interactions with our team and found OneCause University helpful along the way. Thank you for trusting us with your events—we’re honored to support your fundraising success! AG Amy G. Advancement Team - Alumni Relations and Special Events Education Management Used the software for: 2+ years ### "Great for managing our events!" November 11, 2025 5.0 We've had great customer service - all of the interactions I've had with humans at OneCause have been positive and helpful Pros OneCause is user-friendly from a donor perspective. I receive many comments after our annual Gala about how the platform is superior to other bidding and auction programs. Cons There were a few features in the old platform that were a little antiquated - I anticipate these have been updated and improved in the new version. Alternatives considered [Qtego](https://www.capterra.com/p/207552/Qtego/)[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing OneCause Ease of use, customer service, recommendations by colleagues in other local nonprofits Switched from [Auction Software](https://www.capterra.com/p/136964/Auction-Software/) Other nonprofits in our geographical area had migrated to OneCause, and we decided to switch to maintain cohesive usage across events. If local donors are used to using a specific platform, they're happier to use one they're more familiar with, and more likely to donate. Review Source Response from OneCause (formerly BidPal) November 17, 2025 Thank you for the wonderful feedback! We’re thrilled to hear that donors consistently find OneCause easy to use and that the platform helps elevate your gala experience. It’s also great to know you’ve had such positive interactions with our customer service team—they love supporting events like yours. We appreciate your note about the older platform, and you’re right—the new OneCause Fundraising Platform includes many updates and improvements. Thanks for choosing OneCause and for being part of a community of nonprofits making fundraising easier for donors and teams alike! AS Alicia S. Development Assistant Non-Profit Organization Management Used the software for: 2+ years ### "OneCause WINS at Bid!" November 10, 2025 5.0 I am a raving fan of OneCause and have been for years. I've used it for PTA fundraisers in both elementary & middle school; and convinced my employer to implement it for our annual fundraising gala at the non-profit I work for. I love the simplicity of the mobile bidding site, the ability to pull reports a variety of different ways, and the ease of use for guests. And I truly appreciate everyone at the customer service center. Unexpected issues always come up for events and they always remain calm while walking me through how to solve the issue at hand. Love, love OneCause for silent auctions! Pros OneCause is easy to set-up, has wonderful customer support if/when you have questions or issues, and provides a great user experience. Cons There have only been a few things I did not like about OneCause's mobile bidding platform, mostly dealing with file types and image hosting on a thirdparty platform (dropbox) BUT those have issues have been resolved with their new platform :) Alternatives considered [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/)[Greater Giving](https://www.capterra.com/p/127257/Event-Software/)[ClickBid](https://www.capterra.com/p/144446/ClickBid/) Reason for choosing OneCause OneCause's ease of use and price couldn't be matched Review Source Response from OneCause (formerly BidPal) November 11, 2025 Thank you so much for being such a loyal OneCause customer—we love hearing from fans like you! It’s amazing to know OneCause has helped make both your school fundraisers and nonprofit gala easier to manage and more successful. We’re also thrilled you’ve noticed the improvements in our new fundraising platform—especially around image hosting and file management. Our team works hard to make each update even more intuitive and reliable. We’re grateful for your continued trust in OneCause and can’t wait to keep supporting your fundraising success for years to come! TG Terri G. Director of Corporate Engagement Non-Profit Organization Management Used the software for: 1-2 years ### "OneCause ROCKS!" November 10, 2025 5.0 My experience has been great. I especially appreciate the customer service help that is available whenever I have a question or need guidance. I also like the AI addition. Pros I like that OneCause is very intuitive to set up and manage. From setup to customer service to the end user, I think the process is seamless. It might seem expensive, but the time savings must be considered. It makes for a very efficient process, especially for non-profits with limited staff. Cons It is a very big process to get guests entered with all of the information. It takes too much time. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/)[Givebutter](https://www.capterra.com/p/172048/Givebutter/) Reason for choosing OneCause It best fits our needs and we could use it at multiple branches. More bang for our buck! Switched from [Greater Giving](https://www.capterra.com/p/127257/Event-Software/) It didn't have enough features and it was outdated. Review Source Response from OneCause (formerly BidPal) November 17, 2025 Thank you for the wonderful review! We’re so glad to hear OneCause has been intuitive to set up and manage, and that the platform has helped save valuable time for your team. It’s great to know our customer service and AI features have supported you throughout the process as well. We appreciate your note about the time involved in entering guest information. If you'd like, our team can walk you through tips and tools to help streamline that step for future events—we’re always here to help. Thanks again for choosing OneCause and for trusting us to support multiple branches of your organization! KK Ksenija K. President Non-Profit Organization Management Used the software for: 6-12 months ### "ONE CAUSE is excellent fundraising platform!" November 17, 2025 5.0 \[sensitive content hidden\] was great at teaching us how to use the platform. The Run of Show gives the needed framework and every customer support person was exceptional. Pros The entire platform is wonderful! Easy to use and comprehensive. \[sensitive content hidden\] met with us on a regular basis and was very helpful at explaining to the team how the platform works. Customer support was great and Jessica, who joined us at the event, was outstanding. Cons There are some redundancies at the point on entering the guests names. Also, it is very confusing for the guests to have to enter their credit card number to claim the ticket, even though their tickets were complimentary. They thought that the ticket purchase was required. Alternatives considered [BetterWorld](https://www.capterra.com/p/237618/BetterWorld/) Reason for choosing OneCause Please see above. Ease of use, support, simplicity for the guests. Switched from [BetterWorld](https://www.capterra.com/p/237618/BetterWorld/) One cause is more comprehensive and has much better technical support before and during the event. Also, customer support is excellent. Review Source Response from OneCause (formerly BidPal) November 18, 2025 Thank you for the wonderful review! We’re thrilled to hear that the platform felt easy and comprehensive for your team, and that your onboarding and event support—both before and during the event—made such a strong impact. It’s great to know the Run of Show and our customer support team helped you feel confident every step of the way. We appreciate your notes about guest entry and credit card collection - we're always working to improve the platform. Our team is always happy to walk through options and best practices to make the guest experience even smoother. Thank you again for choosing OneCause—we’re honored to support your events and excited to continue partnering with you! MD Meg D. Foundation Dir. Hospital & Health Care Used the software for: 2+ years ### "Foundation Director" November 17, 2025 5.0 Team is responsive and supportive. Onboarding is good. We've been using the system for about four or so years now. Pros Helpful support and account representatives Always adding new and helpful features to the software Auction offers a professional appearance and makes it easy for constituents to bid Online support library is very extensive and helpful with both videos and readable options Onsite support is great! Cons Our Foundation supports a very small rural hospital and the cost is a stretch for us, especially the onsite support for our auction which we find critical to the success of our event. We make it work because it has increased our auction revenue. Alternatives considered [Panorama](https://www.capterra.com/p/166550/Panorama/)[GiveSmart](https://www.capterra.com/p/130794/GiveSmart/) Reason for choosing OneCause More professional look and more features; easier to bid online Switched from [GiveSmart](https://www.capterra.com/p/130794/GiveSmart/) More professional look and more features; easier to bid online Review Source Response from OneCause (formerly BidPal) November 18, 2025 Thank you for sharing your experience! We’re so glad to hear that OneCause has provided a professional auction experience, helpful resources, and strong support—both online and onsite—to make your events successful. It’s wonderful to know the platform has helped increase your auction revenue over the years. We recognize that cost is an important consideration for smaller organizations, and we truly appreciate the investment you make in partnering with us. Our team is always here to ensure you get the most value from the platform and the support you rely on. Thank you for being with us for four years—we’re grateful for your trust and partnership! HO Heather O. Events Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "One Cause is a great online platform" November 10, 2025 4.0 I had a great experience with One Cause. As the new Events Coordinator I was able to use Zooms and online tools to learn about the One Cause platform. I was also able to schedule meetings with a One Cause person and ask my questions while looking at the screen together. I am looking forward to working with One Cause again. Cons People did not like that they had to enter a phone number and email address just to look at the Silent Auction on One Cause. Alternatives considered [32auctions](https://www.capterra.com/p/173097/32auctions/)[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reason for choosing OneCause I was able to get a Pay As you Go plan since we only do the Virtual Silent Auction once and year and it saved us money! Review Source Response from OneCause (formerly BidPal) November 17, 2025 Thank you for sharing your experience! We’re so glad the Zoom trainings and screen-share sessions helped you get comfortable with the platform—especially as a new Events Coordinator. It’s great to hear that the tools and support made learning OneCause easier and more hands-on. We appreciate your note about guests needing to enter contact information to view the silent auction. This requirement helps ensure secure bidding and accurate communication, but we understand the feedback from attendees. Thank you again for choosing OneCause—and we’re happy the Pay-As-You-Go plan was a good fit for your annual auction. We look forward to supporting your next event! JC Jennifer C. Director of Events and Volunteer Engagement Non-Profit Organization Management Used the software for: 2+ years ### "Events in Excellence" November 10, 2025 5.0 We love OneCause. It makes events easy to navigate and allows us to run events smoothly. Their staff are incredible and make the software that much more worth the investment. Pros Absolutely adored our live support. \[sensitive content hidden\] are incredible. They answer everything within a timely manor to help us execute our event with excellence. Cons The fees are incredibly high. We have been considering other platforms to save on costs. Guests were off put buy the ticketing and credit card fees Alternatives considered [Qtego](https://www.capterra.com/p/207552/Qtego/) Reason for choosing OneCause ease of scheduling and user friendliness Switched from [Qtego](https://www.capterra.com/p/207552/Qtego/) Ease of scheduling and user friendliness Review Source Response from OneCause (formerly BidPal) November 17, 2025 Thank you for the kind words about our team—hearing how well your live support experience went truly means a lot to us. We’re thrilled that OneCause helped your event run smoothly and that our staff made the process even better. We understand that fees are an important consideration, and we appreciate your honest feedback. We’re always working to balance cost with the level of service, innovation, and support we provide. We'd be happy to chat to show you how competitive our structure is without relying on your donors to add additional tips, which can erode trust. Thank you for partnering with OneCause to support your events—we’re grateful for you! SN Saeed N. Programs and Events Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Learning Curves - but an excellent product!" August 6, 2025 4.0 I've generally had a great experience with OneCause, as the "power-user" on my team. There is admittedly a learning curve, given the vast amount of features available, but overall the online support is very helpful for granular questions I've encountered, and the event management process, from table set up to silent auction packages, is fairly plug and play. Pros The capabilities to populate registration details from an admin-perspective and the intuitive check-in process the day of. I also liked the text messaging platform for updates throughout the event. The variety of reporting metrics is also excellent. Great real-time chat support as well. Cons The user experience/interface of setting up Giving Center pages is a bit clunky and difficult to navigate. The refund/outstanding balance process is a bit inconsistent as well. Review Source Response from OneCause (formerly BidPal) August 7, 2025 Thank you for the detailed and thoughtful review! We’re so glad to hear that features like real-time chat support, registration tools, intuitive check-in, and event-day text messaging have helped you manage successful events. It’s especially meaningful coming from a power-user—we know how much work goes into event planning behind the scenes. We appreciate your honest feedback on Giving Center setup and the refund/balance process. Your input helps us continue refining the platform, and I’ll be sure to share your comments with our product team. Thanks for being a valued part of the OneCause community—we’re here to support you every step of the way! Alexis S. Philanthropy Manager Fund-Raising Used the software for: Less than 6 months ### "It's always something! OneCause helps manage that. " July 12, 2025 5.0 Overall, OneCause has been a great tool to have for our organization. Whether silent auctions, ticketing and donations for live events, or even raffles - we utilize OneCause often because of the consistent, quality results it produces. Pros OneCause is a relatively user friendly platform that has helped us never miss a fundraising opportunity. A generous group from our area nominated our organization as the beneficiary of a silent auction they were going to conduct.... that week. They asked us to create the silent auction online and send over photos of all the items they had collected. Between the seamless silent auction set-up process and the AI integrated to help draft lot descriptions, we were able to get the auction (with over 110 lots) up and running in just 2 days. This organization exceeded their fundraising goal through the silent auction and donation feature listed on the OneCause site. Cons OneCause can be a little complicated when it comes to setting up ticket functions and in the site design stage until you are really comfortable with the platform. Review Source Response from OneCause (formerly BidPal) July 14, 2025 Thank you for your review, Alexis! We’re thrilled that OneCause made it possible for you to launch a large silent auction so quickly and helped your organization exceed its fundraising goals. It’s great to hear that features like seamless auction setup and AI-powered item descriptions have been valuable for your team. If you ever run into something that feels a bit tricky at first, our support team is always happy to help. We appreciate your trust in OneCause for your events and are honored to be part of your fundraising success! LW Lisa W. Director of Business Information and Marketing Systems Education Management Used the software for: 2+ years ### "User Friendly Fundraising Software" March 24, 2025 4.0 Overall, the system is a valuable tool for our fundraising events, offering a strong foundation for managing auctions and donations. We plan to continue using it and appreciate its many benefits. However, we hope customer service will collaborate with us to address the challenges we've encountered, refine the system, and resolve any bugs. Ongoing improvements will enhance the experience for both our team and our supporters, ensuring even greater success in future events. Pros The platform offers an intuitive design, a user-friendly experience, and a helpful new AI guide, making it easy to navigate. The guest experience is excellent, and customer service is responsive, with convenient support options via phone, chat, or email. Cons Overall, the system works well, but there are some areas for improvement: Items placed in a cart but not purchased are marked as "purchased," which can be misleading. Customer service states this is intentional since users must enter a credit card to add items to their cart, but it would be better if customers could finalize their own transactions. During Raise the Paddle, a bidder number correctly entered multiple times showed donations under a different name. Customer service initially suggested user error rather than investigating the issue, which raises concerns about potential misassigned donations. Reporting screens are inconsistent. We’ve been advised to download reports instead of relying on live on-screen data due to known issues. Review Source Response from OneCause (formerly BidPal) May 22, 2025 Thank you for your review! We’re glad to hear that you find OneCause intuitive and user-friendly, and that both the guest experience and customer service have met your expectations. We’ve taken note of the areas you mentioned for improvement and have been in touch with our product team to address these concerns. We truly appreciate your partnership as we continue improving the platform to better support your fundraising efforts. We’re excited to continue supporting your events and look forward to working together to enhance the experience for your team and supporters! OW Odily W. Event Specialist Non-Profit Organization Management Used the software for: Less than 6 months ### "Great Fundraising Tools, with Navigation and Access Issues" May 20, 2025 4.0 the platform offers a wide range of tools that are very helpful for organizing events and managing donor engagement. However we consistently had difficulty signing in. Every time I wanted to access the platform, the login process was frustrating and unreliable. Improving the sign-in experience would make the platform much more user-friendly. Pros The supports they provided us at all times during the soirée was always immediate, and during the event, they were actively resolving issues as they arose." Cons I find the website a bit challenging when searching for specific information. The navigation could be more intuitive, especially for users who are new to the platform. A clearer structure and improved search functionality would greatly enhance the user experience. Review Source Response from OneCause (formerly BidPal) May 22, 2025 Thank you for your valuable feedback! We're thrilled to hear that the support team was able to assist you promptly during your event. We’re committed to resolving any issues as they arise and ensuring a smooth experience for your team. We also appreciate your insights on navigation and the sign-in process. We’re always working to improve the platform, and we’ll definitely pass your suggestions for clearer structure and improved search functionality to our product team. Thanks again for sharing, and we're here to support you as you continue to use OneCause for your fundraising events! IH Ilana H. Director of Fundraising and Special Events Non-Profit Organization Management Used the software for: 2+ years ### "Recommend!!" November 13, 2025 5.0 Overall great program and experience. I have been working with them for years and the platform is extremely user friendly. Pros They had really strong customer support and their event management team took the time to understand our needs and goals for our events. Cons We had a little glitch during our event where images were not formatted correctly which covered some valuable information for our bidders. Unfortunately it was not able to be resolved during our event which could have hindered our fundraising capabilities. Review Source Response from OneCause (formerly BidPal) November 17, 2025 Thank you for the thoughtful review! We’re so glad to hear you’ve had a great experience over the years and that our customer support and event management team took the time to understand your goals. That partnership is something we truly value. We’re sorry about the image formatting issue during your event—that’s not the experience we aim to deliver. We appreciate you sharing it so we can continue improving. Thank you for your long-standing trust in OneCause—we’re grateful to support your fundraising success! DT Destiny T. Development Officer Non-Profit Organization Management Used the software for: 2+ years ### "9 Month Review" March 19, 2026 4.0 Pros I love that we have used it for years, so it houses a lot of our previous information. It makes it easy to switch back back-and-forth to compare. Cons I think the overall user experience is a little more complicated than it needs to be. I think there’s ways they could streamline the website. Review Source CH Christine H. Library Media Specialist and Technical Support Education Management Used the software for: 2+ years ### "Great to work with! Can't wait for the update we just subscribed to!" May 20, 2025 4.0 They are great to work with. The chat is great 98% of the time. I wish I didn't have to type out all my info every time I need to chat with a person. I get that they need to know who I am, but I already had to log in to get there, and if it's a generic question it can be annoying. Pros The customer service is the absolute best! I've had issues on their end, that they will either explain the situation or give you a work around. If it's an issue on my end that will always do their best to explain how to fix it, or what I did wrong. They even help when it's completely my error and I just need it fixed. Cons Sometimes I have to make workarounds to get things to do what I want/need. Hopefully the new version will help alleviate some of these things. Review Source Response from OneCause (formerly BidPal) May 22, 2025 Thank you for taking the time to write a review! We're thrilled to hear you've had a great experience with our customer service team. If you haven’t yet moved to the new platform, feel free to reach out — we’d be happy to assist you in making the transition and ensuring you get the most out of OneCause. Thanks again for sharing your thoughts, and we look forward to supporting you further! DT Danielle T. Project Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "OneCause has helped our donorship grow" November 12, 2025 5.0 Our experience has been great! It has helped us grow in donorship. Customer service is great an helpful. Pros It has helped us raise more money for our agency. It has also helped with a more seamless check-in / check out for our event Cons There is a lot to learn up front however once you complete the classes it feels less daunting. It can feel a little overwhelming at first. Review Source Response from OneCause (formerly BidPal) November 17, 2025 Thank you for sharing a review! We’re so glad to hear OneCause has helped you raise more money, grow your donor base, and create a smoother check-in and check-out experience for your events. It’s wonderful to know our customer service team has been a helpful partner along the way. We understand there’s a lot to learn at first, but we’re thrilled to hear the training made things easier and more approachable. Thanks for trusting OneCause to support your fundraising growth! LR Louisa R. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Made Our Event Run Smoothly from Start to Finish" November 12, 2025 5.0 Pros I cannot say enough good things about OneCause. Their team provided support wherever we needed it and made sure we were set up for success the night of our event. They were responsive, helpful, and truly invested in our success. It made for a seamless event! Cons I don't really have any negative feedback. Some tools take a bit of time to learn, but the support team made the learning curve easy. Review Source Response from OneCause (formerly BidPal) November 17, 2025 Thank you for the wonderful feedback! We’re so glad to hear OneCause helped your event run smoothly from start to finish and that our team was there to support you every step of the way. It’s great to know the tools—and the guidance behind them—helped make the learning process easy. We’re grateful to be part of your event’s success! SS Stephanie S. Manager of Events Non-Profit Organization Management Used the software for: Less than 6 months ### "Manager of Events" November 10, 2025 3.0 Pros The staff is amazing! The system is overall easy but at times it's a little too complicated. If we have issues the staff is always happy to help.. Cons It's hard to learn for some reason- The check in tool is harder then expected and it's harder to navigate then we thought! Review Source Response from OneCause (formerly BidPal) November 17, 2025 Thank you for sharing your feedback! We’re so glad to hear that you find the system overall easy to use—and even more glad that our staff has been able to jump in and help whenever you need support. We know some tools, like check-in, can feel a bit more complex at first. To make things easier, we offer OneCause Certification, on-demand training through OneCause University, and live office hours for real-time guidance from our experts. Our team is always here to help you feel confident every step of the way. Thanks for being part of the OneCause community! AE Ashley E. Administrative Coordinator Individual & Family Services Used the software for: 6-12 months ### "Really Solid Performance" December 1, 2025 4.0 It's relatively easy to set up and work with. It's easy for our donors to use without an issue, and we don't really need customer support ever because of that. Pros I like the interface of the app. It's clean and gives an upscale appearance to our fundraising event. The bidding process was nice and simple, and it is not overly expensive compared to other software. Everything is straightforward, secure to my knowledge, and ready to go. Cons I know my coworkers who have worked with it longer do not like the recent updates to the software, so we are looking to switch in 2026. Part of the reason is we wanted something that integrated with our donor management software which, unfortunately, OneCause does not at this time. Review Source Response from OneCause (formerly BidPal) December 2, 2025 Hi Ashley, thank you so much for the review! We are so glad that you found the platform to be straightforward and easy to use for both you and your donors. We're sad to hear that you are looking to switch in 2026 and hope you'll stick around as we are always improving the software and adding to the integrations we offer! SW Sherry W. Director of Office Operations Civic & Social Organization Used the software for: 2+ years ### "Director of Officer Operations" May 21, 2025 4.0 We had a successful event last year and some portions of the new system was very intuitive and easy to use. However the areas that were not intuitive were difficult to navigate. Pros The saving of donors for future events has been extremely successful especially as we are going into our event this year. Cons The staff we called for help with the new system did not know how to use the system either so that was a challange also the inability to print our fundraising sheets in various sizes. Review Source Response from OneCause (formerly BidPal) May 22, 2025 Thank you for your feedback! We're glad to hear that saving donor information for future events has been successful and that you had an overall positive experience. We apologize for the support challenges you encountered. Please know that our support team undergoes ongoing training to ensure they’re fully equipped to assist with any issues, and this isn’t typical of the experience we provide. Thank you again for sharing, and we’re here to support you as you prepare for upcoming events! MK Megan K. Events and Volunteer Manager Veterinary Used the software for: 6-12 months ### "Great product." October 7, 2024 5.0 Overall, this was as great experience. The onsite support people at our event were EXCEPTIONAL. They are worth every penny. Pros The OneCause support is quick and efficient. I have always been able to chat with an agent within a minute or two. The chatbot is basically useless so just ask to speak with an agent from the get go. Cons Getting through the chatbot before getting to an agent. This is cumbersome and annoying especially when you know the chatbot will not be helpful. The platform is not initially user-friendly. There were many elements that took me a minute to get used to. Once I got into a groove with it, it was better. Just be prepared for a learning curve as things may not always be intuitive. Alternatives considered [SchoolAuction.net](https://www.capterra.com/p/106652/SchoolAuction-net/)[ClickBid](https://www.capterra.com/p/144446/ClickBid/) Reason for choosing OneCause Good past experience and the OneCause specific onsite support people. Switched from [Handbid](https://www.capterra.com/p/134456/Handbid/) Customer service was not good. The software failed on event day. It caused HUGE delays in our check in process and people couldn't bid without the app crashing. Review Source Response from OneCause (formerly BidPal) October 15, 2024 Thank you for taking the time to share a review! We’re thrilled to hear that the onsite support at your event was exceptional and made a big difference. It’s great to know our team was worth the investment, and we’re happy you had a positive overall experience. We appreciate your feedback on the learning curve and agent contact. We're continuing to enhance our platform and learning resources to make your experience more intuitive. If you ever want to learn review what's new, please reach out! We're happy to help! AS Abby S. Grants and Development Specialist Non-Profit Organization Management Used the software for: Less than 6 months ### "Would Recommend- easy logistics" December 10, 2024 4.0 Pros Set up and check in is super easy with OneCause. Our volunteers were able to pick it up quickly, and check in went smoothly all night. Cons There could be more flexibility with things like website design. Alternatives considered [Qtego](https://www.capterra.com/p/207552/Qtego/) Reason for choosing OneCause OneCause was flexible and easy to use, while Qtego seemed clunky and not like a smooth alternative to Givesmart Switched from [GiveSmart](https://www.capterra.com/p/130794/GiveSmart/) Registration, pledging, and money collection were all complicated and glitchy in Givesmart, and Onecause came highly recommended Review Source Response from OneCause (formerly BidPal) December 12, 2024 Thank you for taking the time to share a review. We’re so glad to hear that OneCause made your event logistics easy, from setup to check-in, and that your volunteers were able to pick it up quickly. A smooth check-in process can make such a difference for events! Thanks for choosing OneCause and for recommending us—we’re thrilled to support your fundraising success! VR Vince R. Foundation Staff Support Education Management Used the software for: 1-2 years ### "NEF Annual Gala" December 11, 2024 4.0 Overall, love our experience with OneCause. Pros LOVE our representatives and event managers. ALWAYS on point and attentive when needed!! They always offer tools to help utilize their systems. Cons The time taking to get used to the new system - all great though! Review Source Response from OneCause (formerly BidPal) December 12, 2024 Thank you for sharing a review! We’re thrilled to hear that you’ve had such a positive experience with our representatives and event managers—they truly take pride in supporting our customers and providing tools to help you get the most out of the platform. We understand that learning a new system takes time, and hope you fully take advantage of resources like OneCause University and our support team, who are always ready to assist when needed. Thank you for sharing your experience—we’re so glad you’re loving OneCause! AW Amy W. Project Manager Non-Profit Organization Management Used the software for: 2+ years ### "Great for traditional bidding/paddle raises" December 12, 2024 5.0 Pros It's one of the only pieces of software still around that does traditional paddle raise/bidding with a held credit card and charge at a later date. A lot of software requires bidders/donors to register for an account or submit their information through a form. OneCause allows for the flexibility of a more curated participant experience. Cons The UI/UX of the back end is old and clunky to use. Review Source Response from OneCause (formerly BidPal) December 13, 2024 Thank you for your review! We’re so glad to hear that OneCause provides the flexibility and curated participant experience you’re looking for, especially for traditional paddle raises and bidding. It’s great to know the platform meets your needs in this area! If you haven't made the switch to our new Platform, reach out to learn more about the improved UI/UX - and we're always working to make it even better! Thank you for sharing your experience, and we’re here to support your fundraising success. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.