# Auvik Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Auvik the right Managed Service Providers (MSP) solution for you? Explore 103 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145245/Auvik/reviews --- Auvik 4.7 (103) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Auvik Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews AN Afendi N Sales DirectorComputer Networking, 11 - 50 employeesUsed the software for: 6-12 months. “Traffic analysis (TrafficInsights) has been invaluable for troubleshooting bandwidth complaints, and the automated config backups for network devices give us peace of mind and audit-ready documentation.“ May 13, 2026 AN Afendi N Sales DirectorComputer Networking, 11 - 50 employeesUsed the software for: 6-12 months. “Pricing is the biggest pain point — it is billed per managed device, which can add up quickly when managing large or dense networks, making it harder to maintain healthy margins for smaller SMB clients in Malaysia where customers are more price-sensitive.“ May 13, 2026 AN Afendi N Sales DirectorComputer Networking, 11 - 50 employeesUsed the software for: 6-12 months. “That said, the time savings in troubleshooting, the reduction in after-hours emergency calls, and the professionalism it adds to our service delivery make it a net positive investment.“ May 13, 2026 AN Afendi N Sales DirectorComputer Networking, 11 - 50 employeesUsed the software for: 6-12 months. “Reporting is functional but lacks the polish and flexibility we need for professional customer-facing reports — exporting and customising report templates feels limited compared to the rest of the platform.“ May 13, 2026 Harrison K Help Desk ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “I like how Auvik can just find all network devices and suggest what they are/what they do before I tell it.“ January 12, 2026 HK Hemin K Network EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “One of the concerns with Auvik is with the device credentials, more specifically SSH connections, as there are some CLI commands that do not translate well with Auvik, which leads to the occasional issue and has prevented the retrieval of configuration data.“ July 14, 2025 CS Charles S Network AdministratorConstruction, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Integrated easily with ServiceNow and we can be more proactive on real time issues“ June 1, 2026 HK Hemin K Network EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “cli integration needs more improvement, the web interface for CLI doesn't support all required feature for network engineers“ January 12, 2026 ## Showing most helpful reviews Showing 1-25 of 103 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Hemin K. Network Engineer Information Technology and Services Used the software for: 1-2 years ### "Auvik is amazing " January 12, 2026 5.0 best Monitoring tool I have ever used. We currently relaying on Auvik alerts as our main monitoring source, I have been using it for almost two years, but I will never think there will be better tool for same purpose. Pros Easy of managing devices, the user interface is cool as you can have visibility to your network in best way. Great monitoring system, alert management, great customer support, one of the best remote access tools I have ever used especially for MSPs, as it makes very easy to add/ manage different sites. Cons cli integration needs more improvement, the web interface for CLI doesn't support all required feature for network engineers Switched from [Zabbix](https://www.capterra.com/p/135902/Zabbix-Monitoring-Solution/) Ease of use / Monitoring and alerting features / network mapping Review Source AN Afendi N. Sales Director Computer Networking Used the software for: 6-12 months ### "Auvik Transformed How We Manage Client Networks" May 13, 2026 5.0 Overall, Auvik has meaningfully improved how we deliver network management services to our clients across Malaysia. Before Auvik, network visibility was largely reactive — we were often the last to know about issues. Now we operate proactively, catching problems like interface flaps, config drift, and abnormal traffic patterns before clients even notice. The platform has helped us standardise our NOC processes across all customer sites, regardless of the complexity of the environment. It is not the cheapest tool in the MSP stack, and we do have to be selective about which customer tiers we include it in to keep pricing competitive locally. That said, the time savings in troubleshooting, the reduction in after-hours emergency calls, and the professionalism it adds to our service delivery make it a net positive investment. We would recommend it to any MSP serious about elevating their network management practice, with the caveat that you need to price your packages carefully to absorb the per-device cost model. Pros Auvik's automated network discovery and real-time topology mapping is genuinely impressive — it saves our team hours of manual documentation every time we onboard a new client. The moment the collector is deployed, we get a live, accurate map of the entire network including switches, routers, firewalls, and even unmanaged devices. The multi-tenant dashboard is a huge win for MSP operations, letting us monitor all customer networks from a single pane of glass without constantly switching contexts. Traffic analysis (TrafficInsights) has been invaluable for troubleshooting bandwidth complaints, and the automated config backups for network devices give us peace of mind and audit-ready documentation. Alert quality is also better than most competitors — fewer false positives means our technicians actually pay attention when something fires. Cons Pricing is the biggest pain point — it is billed per managed device, which can add up quickly when managing large or dense networks, making it harder to maintain healthy margins for smaller SMB clients in Malaysia where customers are more price-sensitive. The onboarding learning curve is steeper than expected for junior technicians; the UI looks clean but the underlying concepts around collectors, sites, and device tiers take time to grasp. Reporting is functional but lacks the polish and flexibility we need for professional customer-facing reports — exporting and customising report templates feels limited compared to the rest of the platform. Integration options, while growing, could be deeper particularly around PSA ticketing workflows with tools more commonly used in the Asian market. Alternatives considered [Network Performance Monitor](https://www.capterra.com/p/146805/Network-Performance-Monitor/) Reason for choosing Auvik The live network map. Ease of use. Cloud based. Switched from [Zabbix](https://www.capterra.com/p/135902/Zabbix-Monitoring-Solution/) It is not user friendly and a hassle to setup. Review Source Harrison K. Help Desk Manager Information Technology and Services Used the software for: 6-12 months ### "MSP NOC Resources Real Review" January 12, 2026 3.0 As a help desk manager/resource who has to work after hours NOC alerts just getting to the correct place in Auvik can be hard but the feature set is amazing. It has everything we need as a small company to make sure our customers stay online. Pros I like how Auvik can just find all network devices and suggest what they are/what they do before I tell it. Cons The complicated interface can be hard to learn when coming from another platform. It was complicated for me personally never using a platform quite like Auvik. Review Source TG Thanya G. Technology Support Associate III Information Technology and Services Used the software for: 2+ years ### "Auvik rocks!" April 23, 2026 5.0 Auvik has been reliable, intuitive, and powerful tool, great visibility and automation. I’ll continue recommending it to clients and MSPs. Simply love it Pros I like how easy it's to set up, there's a training portal and Knowledge Base for any doubts or concerns that I have. Easy to deploy and easy to manage, support is very responsive, alerts can be customized or leave as default, how granular permission works and all the integrations it has. Cons There's no way to keep historic data of network devices, if a device goes offline there's no way to track where it was connected to and makes it harder to troubleshoot. Alternatives considered [runZero](https://www.capterra.com/p/201787/runZero/) Reason for choosing Auvik Because of monitoring and enabling of alerts Switched from [Network Detective Pro](https://www.capterra.com/p/194232/Network-Detective/) No visibility over network devices and inventory as needed. Review Source EP Engels P. Sr. Network Engineer Information Technology and Services Used the software for: 1-2 years ### "Auvik for Everyone!" August 21, 2025 4.0 Auvik simplifies the IT work cycle from monitoring, troubleshooting, to administration. It presents both high-level correlation and granular root causes in a single management plane. Allowing optimized decision making for both management and administrators. Pros The correlation between events, alerts, and granularity of reports. The customer support is top-tier and speaks to the commitment and understanding of the client-base. Cons Missing automation, and CVE patching. With the partner-level information about EOL/EOS devices, automation of remediation is the next-level frontier missing. Alternatives considered [Domotz](https://www.capterra.com/p/149665/Domotz-PRO/) Reason for choosing Auvik Better integration, and tools over the other products. Switched from [Network Performance Monitor](https://www.capterra.com/p/146805/Network-Performance-Monitor/) Auvik is Next-Gen of Network Management Integration. Review Source RP Russell P. Biomedical Engineer II Hospital & Health Care Used the software for: Less than 6 months ### "“Powerful Network Monitoring with Great Visibility”" September 9, 2025 5.0 Overall, Auvik has given us visibility into our network that we didn’t have before. It’s helped reduce downtime, streamline troubleshooting, and improve security posture. Auvik has become an indispensable part of our daily IT operations. It saves time, reduces headaches, and gives peace of mind knowing the network is being actively monitored. Pros The intuitive interface makes it easy to quickly see the health of the entire network. The monitoring and alerting capabilities are excellent, and the remote access features save a ton of time troubleshooting without having to roll a truck. Reporting is clear and helps justify decisions with leadership. Customer support has been responsive and knowledgeable whenever I’ve needed them. Cons The learning curve can be a little steep at first, especially when digging into more advanced configuration and reporting. Some of the licensing tiers can feel expensive for smaller environments. I’d also like to see a bit more flexibility in customizing dashboards. Switched from [Network Performance Monitor](https://www.capterra.com/p/146805/Network-Performance-Monitor/)[SolarWinds Network Configuration Manager](https://www.capterra.com/p/216635/SolarWinds-Network-Configuration-Monitor/) SolarWinds continued to be too cumbersome and had problematic upkeep. Review Source JH Josh H. Sr Systems Computer Software Used the software for: Less than 6 months ### "Auvik: The best & easiest choice! " June 2, 2025 5.0 Their support, and onboarding was wonderful. They answered all of my questions, helped us through understanding all of our logs and where to configure our devices. Auvik made it delightful to integrate into our infrastructure. I will continue using their product in the future and am now a massive advocate for it. Pros Our low headcount for our team makes it so that we can be spread thin from our projects and constant end user needs. We needed a monitoring solution that was something we could stand up quickly and that had all the features needed to troubleshoot quickly through our network. Standing it up so quickly while having the depth we needed was our absolute favorite! Cons I thought the actual dashboards to be able to display on our TV's was lacking. However, this is a feature they are currently and actively working on and so I feel this is just a temporary con, and know it will get incredibly better on this! Alternatives considered [Network Performance Monitor](https://www.capterra.com/p/146805/Network-Performance-Monitor/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Auvik Ease of network specific monitoring. While the others were noteworthy, NinjaOne didn't have networking as their primary focus. So networ monitoring felt like an after-thought. Solarwinds was cheaper, but would have taken so much longer to stand up and refine. Review Source PE Pete E. Head of IT Services Education Management Used the software for: 2+ years ### "Easy to use network monitoring system" February 21, 2025 5.0 After using Auvik for a couple of years, I find it to be really useful for alerts which are easily customised and paused. We have scheduled a pause for some of or APs going offline over night when we have scheduled them to power down via the switch. Pros It is incredibly simple to use and quick to navigate around. Cons Trying to locate where a data spike is originating from is tricky. Switched from [LogicMonitor](https://www.capterra.com/p/113371/LogicMonitor/) LogicMonitor was too complex to be able to set up custom reports and dashboards. It was also getting very expensive. Review Source DB David B. Network Engineer Information Technology and Services Used the software for: 6-12 months ### "Auvik from a Network Engineers perspective. " February 19, 2025 5.0 Overall, I am very pleased and happy with Auvik. I get those adds for Auvik saying sign up for a webinar and get a free Ubiquiti Switch and think dang, I wish I could sign up for that again! I never got a cool toy to play with, just a really helpful tool. In all seriousness If you are shopping for a tool that will assist your Team with managing, Alerting, and creating a Standard tool for troubleshooting then Auvik is hands down a solid product I respect and would recommend. Auvik and 1Password are really the only two companies I even care enough to write a review for if that says anything at all. Pros One of the Biggest Pros for me is that Auvik is a tool that's simple yet powerful and is very easy to get going. It's not like other tools where you need to go through a month of training to understand it. As a MSP Network Engineer Auvik has helped me gain a better insight to my environments. Its lightweight deployment and has plenty of awesome features like the remote access tool which I love. Cons It has its issues especially when it comes to the customization of Alerting. That being said there is good news, Auvik recently launched Alerting 2.0 which allows much more customization. Hopefully they will release the predefined alerts in 2.0 versioning. Support has been easy to work with and while some times they are not always the most prompt they do remember to follow up as well as notify you. Alternatives considered [MSP Manager](https://www.capterra.com/p/242257/MSP-Manager/) Reason for choosing Auvik Auvik is the better product and integrates more efficiently with our rmm. Review Source JL Jason L. Managing Partner Information Technology and Services Used the software for: 2+ years ### "Great product, that allows us to remotely manage network devices. " May 2, 2026 5.0 We have been very impressed with Auvik as a product and a company. As long as we manage legacy devices we will continue to use Auvik. Pros Auvik works great to manage and troubleshoot our customers remote network devices. We use the config backup features and remote connectivity modules daily. Cons The product is pricey for managing network devices. And these days more vendors are providing their own cloud management solutions. So the usefulness of Auvik is getting less every year. Review Source EM Eva M. Analyst Helpdesk Level Two Retail Used the software for: 1-2 years ### "Hibbett Retail Inc." July 2, 2025 5.0 clean, useful alerting channels, quick report exporting. clean, intuitive dashboards that make network monitoring straightforward. timely and actionable notifications, which help proactively address potential issues. customizable alert channels: email, SMS, or integration with other systems, enhances visibility, and ensures we're always on top of our network's health without hassle Pros ease of access, usability, flexibility. service now channel alerts auto resolve efficiently and can easily be set for multiple assignment groups based on API flow parameters Cons we had collector issues creating false flags related to a postmortem sent out Time posted Apr 17, 11:58 EDT Components affected Network Mgmt - us4.my.auvik.com Review Source LK Lorenzo K. Security Project Engineer Information Technology and Services Used the software for: 2+ years ### "Best NMS on the market for MSPs" March 19, 2025 5.0 Overall, it has been extremely positive. I have used Auvik for 5+ years and don't think I will ever want to use an alternate solution. Pros Overall network visibility and a myriad of configuration options and features. I know what i am seeing in Auvik is accurate and reliable. Remote management of things like switches is incredible. Very MSP Friendly! Cons UI can be intimidating for new users, and lacks customization. Review Source KR Kerzell R. Support Specialist Information Technology and Services Used the software for: 2+ years ### "Auvik MSP Review" April 17, 2025 4.0 Overall, my experience has been positive, and I have enjoyed using the products. However, I hope to see some changes to the UI to make it more user-friendly. Pros The network monitoring, the detailed knowledge base, aand the ease of use for the product Cons It can sometimes feel clunky, the UI needs some work, not always as intuitive as it could be. Review Source JT Josh T. Senior Engineer Information Technology and Services Used the software for: 2+ years ### "Auvik is perfect for network monitoring" December 14, 2024 5.0 My overall experience with Auvik has been wonderful. From deploying a virtual application to setting up subnet and credentials, the process can not be easier Pros Auvik is perfect for monitoring devices without having to install an agent on each machine! Provide credentials and subnets for devices and it will detect all devices Cons There are times where the emails from Auvik can get overwhelming Review Source MG Matthew G. Ground Control Technician Used the software for: 6-12 months ### "This is honestly one of my favorite products to use. It's the most fun I have using IT software." January 12, 2018 5.0 Pros Auvik is great for mapping out your networks. It's really nice to get an overall view of your networked devices and how they all connect to each other. And it's wonderful for troubleshooting outages and connection issues because you can see everything including the actual switch ports being used. But my absolute favorite part of Auvik is the discovery portion. You install the agent and it goes out and sees what networks it can see. And then it starts querying the devices with either the default credentials it has or the ones you put in yourself. And it starts building out your network. It shows you where everything is and guesses at the things, like unmanaged hubs, that it can't see. And then it finds new networks and asks if you want to scan those too and you have your main office and all the branches all in one beautiful picture with different lines indicating Layer2/Layer2/VPN/Wireless and I just find it so enjoyable. It also is great for MSPs. The billing breakdown is very nice, and it's very easy for us to have access to all our clients but then give our clients access to just their own stuff. And the notifications are easy to setup and very granular. Cons Honestly I have very few problems with Auvik. Sometimes it's harder to view really large networks in an easy way. I would like better options for exporting the network map but I honestly might just not understand how to use the options I have now. I would like some more integrations but they are constantly working on that, and they have already announced IT Glue integration, so it's a very small issue. Review Source EB Eric B. VP, Technology Information Technology and Services Used the software for: 2+ years ### "Good product, but engineering does not fix things fast enough" December 22, 2019 4.0 We use this to help visualize networks during onboarding to our MSP business. We also use it to create tickets for network outages and have built OID polling for many other products (mostly storage). The length of time it takes to get enhancements (In my experience they never come) is disappointing. Pros The mapping, port discovery, configuration backups and overall ease of use are excellent. Cons Problems take FOREVER to get resolved (sometimes years). Same with feature requests. We've had many, many requests for basic functionality that never comes. Tickets for things that are supposed to work (like accurate stats for HyperV hosts) stay open with no reported fix coming from engineering. Honestly sick of spending $25k/yr. and not getting what we need. Considering alternatives. Review Source VR Verified Reviewer Director of Technology Telecommunications Used the software for: 1-2 years ### "Pretty good, definitely has come in handy" May 14, 2018 4.0 Visibility and remote access, configuration storage is nice Pros Mapping the network is pretty great, it can be bit limited when unintelligent switches are in the network and cloud pings are very helpful Cons I truly needs an alert dashboard for all clients, it can be difficult to move through every client to check for alerts, especially when I am not by my email and a built in SMS server would be super helpful. Review Source CK Corey K. President CEO Computer Networking Used the software for: 1-2 years ### "What you need to provide complete Managed Services to your customers!!!! " June 21, 2017 5.0 In the past, we as an MSP would try to offer Managed Network but it was too costly for us to do so or we missed a lot of things due to time and human errors. Now with Auvik we can truly offer Managed Network services quickly and better than ever, We can actually sleep better at night because our customers have Auvik on their networks and we are really taking care of the network. Pros I like how easy it is to install, setup, and use. I had it running in about 20 minutes... I really love the searching capabilities they have you can find anything with a simple name or part of a name to help you navigate to any device or link quickly. Cons Has a lot of flexibility can get lost in the many different options, but once you get familiar with it is easy to use and take advantage of the advanced features. Review Source VR Verified Reviewer Director of Marketing and Communications Used the software for: 6-12 months ### "Great Monitoring System" May 17, 2018 5.0 Pros This is great because I get alerts when my customers servers go offline. It has really helped with down time when issues arise. Great product! Cons Honestly, I'm very happy with it and don't see any cons so far. If the occasion arises that I have an issue, I will certainly reach out, but so far, so good. Review Source VR Verified Reviewer Director of Managed Services Used the software for: 6-12 months ### "Go from 0 to visualized in 20 minutes" January 8, 2018 4.0 Pros The visualization of the network is about as simple as it gets. The setup is very easy. Not many hours involved in getting to the end goal. Cons Some basic features are missing, like being able to manually deleted a network element, instead of waiting for it to age off. Review Source Arthur H. Systems Engineer Used the software for: 1-2 years ### "This has made our job as an MSP so much easier" February 15, 2018 5.0 Pros The way it goes out and finds every thing on the network is fantastic. We can on-board a new customer much quicker than we used to. We can quickly hunt down a device that is consuming a lot of bandwidth. The backups of configs is very useful. Cons It is a little expensive and is sometimes hard to pass this cost onto our customers. We have had instances of the probes slowing down customer networks. Review Source JH Jeff H. Technical Consultant Information Technology and Services Used the software for: 1-2 years ### "We have had a great experience using Auvik to monitor and manage our MSP environment." January 4, 2018 5.0 Easily managed infrastructure monitoring and managing of clients. It is cloud based so it requires little of the client's resources to setup and use the product. Pros The software is easy to setup and get functional monitoring in a very short time. Configuring alerts and management functions makes the product even better to use and recommend. Cons Sometimes the mapping function behaves a little strange and you need to adjust manually interconnections or the order of uplinks. Review Source VR Verified Reviewer Junior systems engineer Used the software for: Less than 6 months ### "Auvik has made work more productive with its organized interface that is unique compared to others" May 15, 2018 5.0 I get to enjoy my job with an organized platform that provides me information for projects and urgent issues that need to be solved right away. Pros What I like most about this software is its ability to show the user visual representations of the data Cons What I least like about Auvik is that it lacks the ability to view all of its features using a mobile app for apple and android devices. Review Source MK Matt K. Systems Engineer Used the software for: 6-12 months ### "Amazing product with an over abundance of features. Excellent service when things go sideways." January 4, 2018 5.0 Pros Incredibly in-depth piece of software that allows reatime tracking of network and infrastructure assets. Amazingly scalable to any infrastructure. Excellent for Root Cause Analysis and network tracing. Fantastic, knowledgeable, friendly support. Cons Can be cumbersome over slow link WANs (10Mbps point-to-point). Some ConnectWise integration breaks. Review Source VR Verified Reviewer Director of Technical Services Used the software for: 2+ years ### "Amazing ability to scale, monitor notify and back up." January 4, 2018 5.0 Network mapping and overview. Pros Easy to use and implement/manage. Auvik is non-platform specific, which makes things nice. Presentation to clients flows in-line with the product. Cons installing Ubuntu VM for monitoring. This would be simplere if we could use a hosted product instead of using our own or client resources. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.