# Riskified Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Riskified Software - reviews, pricing plans, popular comparisons to other Financial Fraud Detection products and more. Source: https://www.capterra.com/p/145184/Riskified --- # Riskified Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Riskified ## What is Riskified? Riskified improves global eCommerce for the worlds largest brands. Inaccurate eCommerce fraud prevention costs businesses billions in chargebacks, overhead and unnecessarily declined orders. Riskified uses powerful machine-learning algorithms to instantly recognize good customers and weed out bad with a 100% chargeback guarantee. Merchants can sesafely approve more orders, expand internationally and eliminate the costs of fraud while providing a frictionless customer experience. ## What is Riskified used for? [Financial Fraud Detection](https://www.capterra.com/financial-fraud-detection-software/)[Chargeback Management](https://www.capterra.com/chargeback-management-software/) Overall rating Based on 30 user reviews Reviews sentiment Positive 93% Neutral 3% Negative 3% Starting price $0.01 Per Feature, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Riskified?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.riskified.com/&name=Riskified) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Riskified 4.6 (30) VS. [5.0 (3)](https://www.capterra.com/p/10023308/ChargebackStop/#reviews) Starting Price $0.01 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (30) Ease Of Use 5.0 (26,261) Value For Money 4.3 (24) Value For Money 4.7 (20,123) Customer Service 4.4 (27) Customer Service 5.0 (20,380) ## Riskified alternatives [PayPal](https://www.capterra.com/p/207944/PayPal/) [4.6 (26,283)](https://www.capterra.com/p/207944/PayPal/reviews/) Starting price $0.29 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/207944/PayPal/) [Forter](https://www.capterra.com/p/179663/Forter/) [4.7 (15)](https://www.capterra.com/p/179663/Forter/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179663/Forter/) Highest Rated [ChargebackHelp](https://www.capterra.com/p/10028048/ChargebackHelp/) [5.0 (9)](https://www.capterra.com/p/10028048/ChargebackHelp/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10028048/ChargebackHelp/) [Solidgate](https://www.capterra.com/p/275753/Solidgate/) [4.0 (4)](https://www.capterra.com/p/275753/Solidgate/#reviews) Starting price $0.25 Per User, Per Month Pricing Options Free Trial Free Version User Rating 75% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/275753/Solidgate/) [View all alternatives](https://www.capterra.com/p/145184/Riskified/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customer Accounts 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record customer information, purchase history, and other notes Data Discovery 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Discover and connect variety of data sources to the application for analysis Financial Transaction Approval 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Approve legitimate financial transactions after reviewing for fraud or other risks Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Riskified 24 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Software program that continuously adjusts its behavior based on observed data Application programming interface that allows for integration with other systems/databases Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Track usage and chargeback for disputed transactions/expenses Rules that can be customized/created based on business requirements for fraud prevention Record customer information, purchase history, and other notes Discover and connect variety of data sources to the application for analysis Graphical representation of data Accept and process credit/debit card transactions Investigate and resolve disputes/issues using workflow, audit trails, and other system tools Approve legitimate financial transactions after reviewing for fraud or other risks Identify and prevent suspicious activity Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. Receive notification of issues as soon as they occur Receive data and information in real time Active reporting of data and metrics Oversee the process of issuing refunds Planning and managing of resources and procedures to mitigate the impact of events and incidents Analyze potential risks across the organization Initiate collection and analysis of known risks Set up connections to third-party platforms to improve business processes Monitor or audit historical and current transactions to analyze customer account activities Get Advice We can help you find the software with the features you need. Features 4.4 (30) 4.4 Based on 30 reviews ## Pricing Value for money 4.3 (24) Basic $0.01 Per Feature,Per Month Value for money 4.3 (24) 4.3 Based on 24 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ authorize.net](https://www.capterra.com/p/221412/authorizenet/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (27) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (27) 4.4 Based on 27 reviews ## User reviews Overall rating 4.6 Based on 30 reviews Filter by rating 5(22) 4(6) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent JZ James Z. Operations Manager Furniture ### "Awful Support, Shopify Fraud detection is better " 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 29, 2025 Once the sale is closed Riskified do not seem like they care about the customer. Cannot recommend this product. Also, if you're on Shopify, their fraud detection seems to catch more than riskified Pros The user portal is fairly easy to use but there were some bugs with my account and they were able to resolve it in a reasonable amount of time Cons Their support is extremely unresponsive. Once the sales process was complete the SDR and AM said they would help with onboarding but they completely ghosted me. Their only other support is just via email. I also had an issue with them over charging me with an invoice and have gotten no reply from accounts/finance regarding the charges after almost 2 months of weekly follow ups. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KK Kara K. Assistant Manager DTC Cosmetics ### "Great! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 December 5, 2021 Pros Super logical process, well thought out and helpful in flagging suspicious orders Cons Nothing! Any issue I've ever had their team has been quick to assist with too Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Johana M. Sales consultant Online Media ### "I can say it is a good tool to recommend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 29, 2021 I like this I can recommend my friend to use this tool . Pros I like that this tool is helping me alot to detect any fake or fraud purchase . With this software my e-commerce website is more secure . Cons I don't have much to say about this tool I just wish they can work on customers support response time. They should also check pricing it is slightly expensive . Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EA EDWARD A. Product Owner Financial Services ### "Easy to understand fraud solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 18, 2021 Overall I believe there is a slight learning curve with Riskified, but it's not steep enough to be deterred away from the product, and their portal makes working with fraud enjoyable. Pros Riskified makes managing fraud easy with it's accessible portal that can break down any vertical you want in any way with almost any filter possible. A very versatile fraud solution! Cons Sometimes with fraud declines I wish that Riskified provided some more information or insight into their decision making process. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Jasmine S. E-commerce Associate- Customer Service Design ### "Riskified " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 31, 2019 Pros The software has improved in flexibility for reviewing customer orders, but offering faster methods of order review. Their associate respond with thoughtful analysis of risky indicators. Cons At times it can take awhile to get feed back from an associate. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User CX Apparel & Fashion ### "Necessary for our company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2019 Recommend! Pros We sell luxury goods and can be an easy victim of fraud. Riskified protects us and our orders. Their customer support is also ON POINT! Cons Quite expensive, but we get a lot for our money. Without them, we would get a lot of fraudulent orders. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User E-commerce Fraud and Payments Management Internet ### "Best Pogram for Fraud Control we have tried so far" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 4, 2019 With Riskified we have been able to help us to get rid of a huge amount of manual work, not only on the fraud control part but also dealing with all the paperwork from charge backs and claims which have help us to focus our energy and people in the areas that really needed it Pros We have implemented Riskified more than a year ago and we are very happy with the results. The program is very quick to give you a decision regarding the risk of orders and the results are very accurate which made us eliminate lots of hours of manual work. The dashboard is very clear and easy to read so anyone in any department can read it and understand what's going on in a minute. The customer service/support team is great as they are always available to give you information/feedback regarding the different queries and are very fast to answer. Cons It takes a while for ''Riskified'' to learn the way your business work and your customer's behaviors so you might experience some inconveniences regarding orders and customers. Another point of improvement would be to be able to flag orders that are not financial/credit card frauds but you don't want in your system (recurrent orders with product complaint or lost parcels) Might not be the best option for small business as price is high Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RF Robert F. C.O.O. Retail ### "Great proprietary software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 17, 2018 Great response time for any questions or concerns, couldn't be happier... Pros I like the ease of use, and incredible functionality of the service, we haven't had a charge-back worry for over a year, it's pretty impeccable! Cons There are very few misses from the software of customers conducting "friendly" fraud, if there's anything friendly about fraud to begin with, that the software doesn't pick up, and these customers claim they do not receive their packages, even though tracking shows successful delivery, or some that claim that the package came in empty, though the packages do not show signs of tempering, nor the carrier reported those as delivered with signs of damage... Wish the software knew how to avoid approving these types of transactions, as they are not covered by Riskified, but these instances happen very rarely, so not the biggest deal to be honest... Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AL Adrien L. Ecommerce Director Consumer Goods ### "Amazing Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 13, 2018 Pros Riskified let you focus on your business and not worry about fraud. It is also a great platform to quickly easily monitor your sales. The re-review tool is great too. Cons Somehow too cautious on declining some orders, I feel like some additional revenue could come from some orders. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GM Giselle M. Logistics & Compliance Manager Mining & Metals ### "Easy to use platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 12, 2018 Our overall experience has been great with ShipStation. It is used by all members of our team for various tasks such as shipping, creating reports with raw data and pulling accurate customer history. It is the best system we have used and have noticed improvements with each update that happens. Pros \* easy to use \* customer support is readily available \* able to manage multiple platforms \* updates regularly \* can do numerous functions within ship station Cons \* can't have more than 5 open batches as well as they don't print with batch number. Would be helpful since we create many batches \* experienced systematic glitches that can't be resolved unless the error is caught as soon as it happens Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/145184/Riskified/reviews/) Popular comparisons [PayPal vs Riskified](https://www.capterra.com/compare/145184-207944/Riskified-vs-PayPal)[Forter vs Riskified](https://www.capterra.com/compare/145184-179663/Riskified-vs-Forter) [Signifyd vs Riskified](https://www.capterra.com/compare/136449-145184/Signifyd-vs-Riskified)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. 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