# dualmon Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is dualmon the right Remote Desktop solution for you? Explore 283 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/145125/dualmon-Remote-Access/reviews

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dualmon

4.9 (283)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of dualmon

Ease of use

4.8

Customer Service

4.8

## Pros and Cons in Reviews

LK

Lisa K

Engineer OwnerIndustrial Automation, Self-employedUsed the software for: More than 2 years.

“dualmon offered a cost effective way to interact with a customers system to assist with troubleshooting their industrial processes.“

December 18, 2025

MS

Murray S

MDInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years.

“Sometimes the executable file takes a long time to download and then run even on faster connections.“

December 5, 2025

GW

George W

ManagerAccounting, 2 - 10 employeesUsed the software for: More than 2 years.

“It has helped in reducing our operational costs and has all the functionalities that the larger companies provide.“

January 7, 2026

EL

Eric L

VP of ITPlastics, 501 - 1,000 employeesUsed the software for: More than 2 years.

“In order to get to admin need to raise our level with user but most of our users are not savay enough to understand the meaning of it hence we have to be on the phone with them and walk them to do it. “

August 16, 2025

JM

Jonathan M

Sr Systems AdministratorLogistics and Supply Chain, 201 - 500 employeesUsed the software for: More than 2 years.

“Being able to setup users quickly and securely with multi-factor authentication (beyond a OTP for portal login) per device is very helpful.“

July 9, 2024

SR

Shawna R

PartnerAccounting, 2 - 10 employeesUsed the software for: More than 2 years.

“I would like to be able to turn on a computer remotely, but I know that isn't possible in any situation--nor should it be.“

July 25, 2025

JF

John F

IT Systems AdministratorTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: 1-2 years.

“I also really appreciated how easy it was to add members of my team for remote access.“

December 26, 2025

JB

John B

ManagerFurniture, 11 - 50 employeesUsed the software for: More than 2 years.

“Maybe the fact that I was using it one morning and then tried to use it in the afternoon when all it would do is pop up saying that the credit card on file was not still good.“

January 29, 2025

## Showing most helpful reviews

Showing 1-25 of 283 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Michael M.  
Business Owner and IT Specialist  
  
Used the software for: 6-12 months

### "Robust and Reliable, pity it is so laggy"

December 20, 2017

4.0

it got me started in my IT MSP business, with affordable and reliable services, providing the majority of functions I need keeping my prices down for my customers.

Pros

Affordability: Pricing model is excellent Simplicity: It doesn't try to do everything, but what functions it does have it does well reliability: I have never experienced an outage or unavailability issues

Cons

Web-based creates significant lag. even 2 computers in the same room on a 100/50 Mbit connection is very laggy. They need to establish client-client connections after authentication to improve the experience. No Mobile support: im not supporting Mobile devices remotely yet, but all my customers have them.. File Transfer speeds: Transfering files is quite slow, probably due to the non client-Client connections.

Review Source

MT

Michael T.  
Network engineer  
Computer Networking  
Used the software for: 2+ years

### "works great, very affordable"

January 8, 2026

5.0

Pros

easy to use and very reliable and much more affordable than most competitors. I cant recall ever having a problem with it, just login and connect to your system. has just about every feature you would need, i highly recommend

Cons

I really cant think of any negatives for the product as i already said it just works as expected, and i cant think af any downtime ever, so its also very reliable

Switched from

[LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/)

The affordability of is better than LogMeIn

Review Source

TC

Thomas C.  
President  
Design  
Used the software for: 2+ years

### "Great product!!!!"

April 10, 2026

5.0

My experience with has been very good. In an era when people are pumping out 'remote access solutions', DualMon has been very beneficial for us without too much 'techy' stuff. It is easy to install and use.

Pros

Dual Mon is easy to use. There is two level authentication but it is not too fussy. There are no ads. It just seems to work!!

Cons

Sometimes, when setting us new machines, I have a hard time making sure the new User doe snot fall under my profile. It has happened in the past and I am sure it is user error but that sometimes is a pain.

Review Source

CV

Cristian V.  
Principal  
Civil Engineering  
Used the software for: 6-12 months

### "Recommended "

August 3, 2020

3.0

Decent experience, should improve speed

Pros

It's easy to use and to implement, it has multiple users and it is very reasonably priced.

Cons

It is slow compared to other similar software

Reason for choosing dualmon

Price mostly

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

TeamViewer is too expensive

Review Source

GR

Giovanni R.  
MSP Owner  
Information Technology and Services  
Used the software for: 2+ years

### "Simple and Easy to Use"

February 6, 2026

4.0

Pros

I love 's pricing and affordability, and how easy it is to use their software.

Cons

It could offer more diagnostic information and bulk installation. I use it in conjunction with Atera.

Alternatives considered

[Atera](https://www.capterra.com/p/144309/Atera/)

Reason for choosing dualmon

We chose because of the their price

Review Source

JF

John F.  
IT Systems Administrator  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Strong Value for IT Teams"

December 26, 2025

5.0

I also really appreciated how easy it was to add members of my team for remote access. The process is straightforward and saves a lot of time compared to other tools I’ve used, making team collaboration much simpler.

Pros

We’ve been using for over a year now, and it has consistently impressed. The platform is noticeably easier to use than other remote‑access solutions we’ve worked with in the past, with a clean interface and straightforward setup that makes daily use effortless. On top of that, Dualmon is very competitive in pricing, offering strong value without sacrificing reliability or features. It’s been a solid, dependable tool for workflows, and we're glad we made the switch

Cons

One area that could be improved is the clarity of the toggles at the top of the viewer. They work well once you understand them, but clearer labeling or more intuitive icons would make the interface even easier for new users.

Switched from

[Castle](https://www.capterra.com/p/217475/Castle/)

Honestly the price point, the ease of use of the UI and deploying the product was simple.

Review Source

JL

James L.  
IT Manager  
Construction  
Used the software for: 2+ years

### "Dualmon 30 users"

October 29, 2025

5.0

We use this to remote to PC's for working on them and fixing issues, we have one person who works from home using it, she prefers it over the vpn setup.

Pros

Dual mon is easy to use, any of my users can all use it without needing any training or supervision

Cons

There aren’t any cons for any of my users or me, Dual mon does what we need to do. .

Switched from

[LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/)[Chrome Remote Desktop](https://www.capterra.com/p/231371/Chrome-Remote-Desktop/)

price was better than logme in and chrome desktop was glitchy

Review Source

TW

Terry W.  
IT Support Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "Superb Remote Access Software"

April 22, 2026

5.0

Pros

The ease to be able to connect remotely without any pre installed software necessary. It is very good value for money compared to similar other products.

Cons

No features that I would require are missing from the product. I use it primarily to gain remote access to my clients PC/s to debug and resolve any issues.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Cheaper cost and no need to pre install.

Review Source

EL

Earl L.  
Acct Mgr  
Accounting  
Used the software for: 2+ years

### "Very stable and efficient platform"

April 10, 2026

5.0

It has been a benefit to our small company over many years. They do not change things either so I don't waste time learning their software and can just take care of our clients.

Pros

Ease of use and cost of the product compared to similar offerings. Secure access also. Not as many hoops to jump through for the same results.

Cons

There is nothing that I can think of. I do not have one hundred charactors to write about the program. It is all good with me.

Review Source

CW

Charlotte W.  
CEO  
Entertainment  
Used the software for: 1-2 years

### "Review of Dualmon"

March 20, 2026

4.0

Pros

has always been easy to use, it's also easy to install and it has helped out with efficiency

Cons

Very difficult to say what I like least. I use it occasionally to access a computer that must remain on site. I think the only issue is when I logged into the on-site computer and used full screen I couldn't navigate away from it easily.

Review Source

WK

William K.  
President  
Business Supplies and Equipment  
Used the software for: 6-12 months

### "Saves me so many headaches"

July 10, 2024

5.0

We haven't had to use support even after a year which says something for the software. The 2FA security makes me feel better about the sign in process.

Pros

I am able to sign on to every computer at two different locations to troubleshoot and help my employees with everything from parts ordering to warranty applications. Our Point of Sale uses a VPN that won't let us sign in remotely so I also use to sign onto a computer on site to bypass this problem. The phone app is surprisingly good although that is always for emergencies as it is harder to navigate which is only due to the phone size and not the application.

Cons

In some ways I wish that you could remember a computer and bypass the 2FA authenticator as it is a little tedious but the extra security is worth it.

Switched from

[Chrome Remote Desktop](https://www.capterra.com/p/231371/Chrome-Remote-Desktop/)

The ability to choose multiple computers and have an established link pre-loaded on the system. Also, I can reboot remotely and still sign in afterwards.

Review Source

RS

Rafael S.  
Director  
Computer Software  
Used the software for: 1-2 years

### "Customer support by remote access"

September 23, 2023

5.0

We repair and upgrade computers, and use to configure customer machines remotely. Doing this saves engineer service time and resources for home visits.

Pros

Accessing our office computers remotely is easy to set up and works really well. The connection is solid and we are able to work as if in the office. Once connected, servicing and fixing customer computers by remote access is easy. We don't have any evident buffering, and we are able to reboot the accessed computer and re-establish the connection afterwards. The software even allows switching between dual remote monitors, which we weren't able to do using other software previously. The web portal is great and comprehensive.

Cons

Setting up a one-time connection to a customer does seem to be a little convoluted, but having said that the software does advise you where the customer is in the process. I'm not sure how this could be improved, to be fair.

Switched from

[Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/)

A major factor was the ability to switch remote monitors. Another is the ability to access remote computes that have been set up for automatic connection, as well as the remote assist feature, all in the same product.

Review Source

SG

Steve G.  
CEO  
Computer Software  
Used the software for: 2+ years

### "Excellent Remote Support Software."

June 2, 2023

5.0

We mainly use to provide remote support to customers of our software that are located in various parts of the world. It enables us to provide a service that would otherwise be impossible. It is fast and easy to connect, and it enables us to quickly resolve issues.

Pros

is so easy to use. Proving remote support to customers is so simple. I particularly like having multiple connections, which means I can connect to a customer's server and workstations simultaneously to install our software or resolve issues they may be experiencing. I can also connect to computers on our own network and work remotely.

Cons

I can't think of anything negative about .

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/)[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/)[Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)

Some of the other solutions were complex to use, while others were just too expensive. Before , we were using a product that was 10 times the cost of DualMon.

Review Source

PD

Penni D.  
Owner  
Information Technology and Services  
Used the software for: 1-2 years

### "Dualmon Best Software for Remote Assistance"

November 4, 2023

5.0

Excellent. The few times I have had an issue, customer service has resolved it within a few hours.

Pros

It is very easy to setup and use. You have the choice of a permanent connection or as needed. Very flexible.

Cons

Hate the screen after you connected asking if the user wants to let you see their screen. Duh, spent all this time setting up to be asked a silly queston.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

TeamViewer out priced themselves from small business. Additionally, the constant upgrades were annoying.

Review Source

FS

Farshad S.  
President  
Oil & Energy  
Used the software for: 2+ years

### "Easy to use and secure"

January 28, 2025

5.0

Very, very good. .

Pros

Easy to use; never had a glitch in the past 5 years. It contains everything you need to access your computers and lots of extra functions.

Cons

The voice through the microphone does not go through like Anydesk. And sometimes it is slow but not a big deal.

Alternatives considered

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing dualmon

It is solid and very cost-effective. .

Review Source

AO

Alessio O.  
Lead  
Information Technology and Services  
Used the software for: 1-2 years

### "Very good product and fast and working support"

December 14, 2024

5.0

Pros

it's really easy to use, we also had a need to extend functionalities regarding notes on desktop app and after few months we received the update in a new release. Really high recommended tool.

Cons

would be useful to have more granularity on the permissions like allow notes to non admin users

Review Source

JB

Jeff B.  
President  
Construction  
Used the software for: 2+ years

### "Fantastic software even for a small company!"

October 24, 2024

5.0

Pros

It is very easy to use and cost effective. I have the client set up on all the office computers and when someone needs help, I am not hunched over their computer with them to sort it out. It's not always tech support but may just be providing direction. I can log into their computer and we can talk on the phone at the same time. I wouldn't want to be without my .

Cons

The print functionality does not have enough documentation. I still haven't figured out how it works.

Review Source

HA

Harvey A.  
Owner  
Security and Investigations  
Used the software for: 6-12 months

### "I use DualMon to resolve issues with the installation of my software."

February 14, 2025

5.0

I use to assist customers with installing my software. Sometimes Windows or other programs have deleted my software from a customer's computer and they have difficulty with restoration. DualMon solves these issues easily.

Pros

The ease of connection with customer's computers.

Cons

I can't think of any cons at this time. If I do, I will certainly contact customer support.

Review Source

JO

Jaycen O.  
Paralega  
Legal Services  
Used the software for: 2+ years

### "Dualmon review"

November 8, 2024

5.0

The ability to work remotely and access my work computers and software with ease.

Pros

Easy to Use. I'm able to access my work computers from home without issues.

Cons

None. Nothing so far. It's been working great for me and my office.

Review Source

ET

Eric T.  
Operations Manager  
Broadcast Media  
Used the software for: 2+ years

### "ALWAYS WORKS...makes it easy to get the job done!"

August 14, 2024

5.0

Love it...glad to have it in our toolbox!

Pros

Quickness of connection, portal layout, simplicity of file transfer.

Cons

can't really pick apart any issue...it works!

Review Source

DW

Delon W.  
Personal User  
Computer Hardware  
Used the software for: 2+ years

### "Great value for money...."

August 8, 2024

5.0

I think this software is great. I use it all the time to provide tech support for my family and friends and this makes it so much easier.

Pros

1) This software is cloud based. 2) The speed that this operates at is great.

Cons

I wish that there was away to do a file transfer without first establishing a remote video session.

Review Source

JM

Jonathan M.  
Sr Systems Administrator  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Functional and Cost Effective"

July 9, 2024

5.0

Overall, it's got your basic support/remote access tools built in, and at its price there are no real competitors.

Pros

Being able to setup users quickly and securely with multi-factor authentication (beyond a OTP for portal login) per device is very helpful.

Cons

Not quite as full featured as other (more expensive) options.

Review Source

RF

Ryan F.  
Owner  
Information Technology and Services  
Used the software for: 1-2 years

### "Fantastic Product for Call In Support/Attended Access"

December 16, 2022

5.0

My overall experience is near flawless. For $99/year, you cannot beat the features offer. As I mentioned in the con section, I feel their bulk unattended access pricing isn't very competitive, but I don't feel that is the point of this software. Where it shines is the ability to create your own support page and gives your company the ability to professionally, reliably, and securely, connect to non-unattended PCs. Also, the fact the program will reconnect after restart/disconnection AND you have the ability to copy paste...these are features that are very important that you may take for granted until you use another, less capable software.

Pros

I love how easy it is to implement white label remote support. I just put the webpage on a tab on my website and it integrates seamlessly. Client's don't know the difference, and it works every time, flawlessly!

Cons

The only con I feel towards is lack of features regarding unattended endpoints. To be fair, I think that is outside of the scope of the intended use, but, it is worth mentioning their competitors allows MANY more features when it comes to managing endpoints (for a lot more money, of course).

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/)

Reason for choosing dualmon

Pricing

Review Source

KO

Karyn O.  
Office Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Remote work"

June 1, 2024

5.0

Pros

Was able to work remotely from another state as well as can work from home whenever needed.

Cons

Would like a better price option for using less computers.

Review Source

JS

Joshua S.  
CIO  
Food & Beverages  
Used the software for: 1-2 years

### "Exceptional Value and User-Friendly Experience with DualMon"

September 29, 2023

5.0

ve been using 's RDP service for some time now, and I can't recommend it highly enough. The interface is straightforward, making it easy even for those without a tech background to get started. Compatibility is a non-issue; it works seamlessly across multiple platforms, be it Windows or Mac. One feature that stands out is the robust security options available, including two-factor authentication and end-to-end encryption. In a time where cyber threats are ever-present, this added layer of security is invaluable. The session recording feature has been a game-changer in ensuring that all remote activities are transparent and accountable. While there are other RDP solutions out there, none offer the same combination of ease-of-use, security, and valuable features at such a competitive price point.

Pros

User-friendly interface Multi-platform support (Windows, Mac, etc.) Various security options (two-factor authentication, encryption) Session recording feature in some plan

Cons

Limited features in the free version May have latency issues depending on network conditions

Review Source