# OfficerReports.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is OfficerReports.com the right Physical Security solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145117/OfficerReports-com/reviews --- OfficerReports.com 3.9 (12) [View alternatives](https://www.capterra.com/p/145117/OfficerReports-com/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of OfficerReports.com Ease of use 4.2 Customer Service 4.5 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Carl P. Owner Hospital & Health Care Used the software for: 6-12 months ### "Needed to Secure our Physical Locations" January 23, 2023 5.0 Great team and excellent support. Pros Hired security guards to secure our offices, they needed a better way to manage their day than pen and paper. This software made it possible to track daily activities. The team loves it! Cons Not much. It is user friendly and no issues at all. Review Source DH Dennis H. Chief Executive Officer Security and Investigations Used the software for: Less than 6 months ### "Officer Reports Review ICO Strike Universal Integrated Protective Services" July 11, 2020 5.0 As a smaller Security Company I need a system that is going to be user friendly and allow me to manage people via a distance. Trust but verify, keep the client happy and limit the use of paper binders. My clients love their binders that I have created for them but they love the fact that Officer Reports is available to them at home. Pros The product is completely user friendly, it doesn't slow your computer down when going through the pages and inputting data. The reports are bottom line up front reports which allow the Security Officer to send reports up the chain of command that are straight to the point. Thank you for (K I S S) because Security Officer reports do not need to be a dissertation. Warm Regards, DJ Holmes Cons There is a feature that allows an officer to do a blue print of a prospective client and I do not see it anywhere on Officer Reports. This feature is a must for the Security Officer because every person they come in contact with is a potential client. I also would like to see a simple Daily Activity Report (DAR) log where the Security Officer can type (text) and it will come out as a DAR for the Members of the Management Team can approve and forward to the client. I am talking about one that has spell check and has basic security officer terms. I have noticed that some of our new Security Officers do not like writing or lack basic sentence structure in their reports. Clients want short paragraphs and 3-5 page power points. Keep the Ws WHO WHERE WHEN WHY Alternatives considered [Justworks](https://www.capterra.com/p/223913/Justworks/) Reason for choosing OfficerReports.com Officer Reports gave me more options and was willing to work with me on the price and just hands down provided Work Class Customer Service. \[SENSITIVE CONTENT HIDDEN\] is a consummate professional, always willing to take the time to follow back up with you and explain the Officer Reports options. I also enjoy the fact that the \[SENSITIVE CONTENT HIDDEN\] came from the industry and has keep current with the Dos and Don't. Review Source Response from OfficerReports.com July 21, 2020 Thanks so much for the review and the recommendations. We'll have your Customer Experience Manager reach out to you regarding those feature requests to get some more details on what you're looking for. Stay safe! SW Stephen W. Security specialist Security and Investigations Used the software for: 6-12 months ### "Problematic app" April 10, 2022 1.0 Problematic app misbehaved no matter what phone or data plan I use Pros This is a pretty easy application & user friendly Cons Officersreportsapp continues to stop while performing tourtracker duties No matter what phone I use ,DNSproblematic reports on home page Forced to sign back in repeatedly. Activity report always recovered although tourtracker data is never recovered,this puts my performance of my job into question and could cost me my job Review Source Response from OfficerReports.com April 18, 2022 Hi, Stephen. Thank you for taking the time to provide feedback. We're sorry to hear that. We'll pass this along to the team so they can review and make the software even better. We ask that you submit feedback within the app by clicking the 'Support' button from the menu and selecting 'Contact Us'. AP Aaron P. Security Operations Supervisor Security and Investigations Used the software for: 2+ years ### "From the guy who makes it stand up and sing in my company." July 29, 2020 5.0 I inherited the Officer Reports system, which is a good thing. The person managing it before me did not have the dual aptitude for PC’s and mobile devices. I read the guides, and dove in, essentially teaching myself. Why? At the time I didn’t know \[SENSITIVE CONTENT HIDDEN\] and his team. When I met \[SENSITIVE CONTENT HIDDEN\] and he first opened that MacBook.....I knew I had met my people. I can call him, e-mail him, or text him and get a rapid response. The \[SENSITIVE CONTENT HIDDEN\]. We have our own tech support rep....,,who checks in monthly..,,rain or shine. And is also available with a simple text if needed. The GPS PROOF that an Officer was or was not on site at a specified time has been valuable for not only unemployment claims but legal action for our clients. We can prove via GPS that we had Security on site at the time of a theft or property loss and that the Reports were sent FROM the site. This gives an extra layer of validity to the video or photo captured by our Officers. We can also provide to the minute GPS proof to clients for payroll and billing. I can take a person who has never seen this system before and make them a capable admin for an outer Office in just a couple of hours. Our clients....including a major energy client....love the Tour Tracking system. We use Officer Reports with both CFATS and MARSEC clients. Vo-Tech schools. Assisted Living Facilities. Pharmaceutical Manufacturers. Pros I love the ease of use for the Officer. If you can post a FB status or comment from your phone or PC, you can use this. It works from a tablet, a smartphone, or a PC. Windows or Mac. Android or iPhone. \[SENSITIVE CONTENT HIDDEN\] experience in managing and running a Security company show in his ease of design and use with Officer Reports. Cons The ONLY thing I could ever ask for is live “LoJack” style gps location of a device signed in to Officer Reports, and the ability to back trace that by 24-48 hours. Reason for choosing OfficerReports.com I did not make the choice but I would not change it. Our payroll/billing manager loves it since it makes her job easier. We export to Excel and she imports to the payroll/billing system. \[SENSITIVE CONTENT HIDDEN\] has been to numerous company functions, and much to the surprise and delight of our payroll and billing folks......has sat down with them and directly provided insight, training, and options. Review Source Response from OfficerReports.com August 4, 2020 Thanks so much for the review. We love working with you guys and have some really cool things coming that we're sure you'll love! JJ Judy J. Owner Security and Investigations Used the software for: 2+ years ### "Sophisticated yet easy to use!" July 22, 2020 5.0 Pros OR is super easy to use. Training new employees on using the app is a snap. We tell officers that OR is their CYA tool. I LOVE the 'Time Card' feature that allows use to GEO fence a property to avoid having officers 'clock in' or 'clock out' if they are not on site. Our clients love that, too. The many features for accountability of officers are outstanding. The payroll feature makes payroll quick and easy. I could never imagine running a security company with OfficerReports. Cons There is nothing that I don't like about OR Review Source Response from OfficerReports.com July 29, 2020 Thanks Judy, we appreciate your kind words! We look forward to helping you grow your business for years to come! JT Jerome T. Director of Security & Operations Security and Investigations Used the software for: 2+ years ### "Amazing Security Officer Software Package " June 26, 2020 5.0 \[SENSITIVE CONTENT HIDDEN\] and his team have been with me since signup. Great customer experience. Pros The value for the software is amazing! The reporting system, tour tracking and scheduling system combines so many security guard company functions that make this software unrivaled. Easy to use for millennials and baby boomers. Cons No cons at the moment. Possibly ability to inactivate Sites versus deleting in entirety if sites are paused for whatever reason. Review Source Response from OfficerReports.com July 6, 2020 Thanks so much for your support. Please let us know how we can be of assistance in helping you grow and succeed! PK Patrick K. Vice President, Sales and Marketing Security and Investigations Used the software for: 1-2 years ### "Officer Reports Review" September 26, 2020 4.0 Good, yet a bit frustrating at times when trying to set up the officers. Still, there is plenty of documents to help guide you and the customer experience manager, \[SENSITIVE CONTENT HIDDEN\] is a great help and generally easy to reach during the week only. Pros Once you understand how to use the software, it is super easy to perform set ups. Cons Available online support is helpful but confusing at times. I should like there to be a intro page we could send to our clients on using the portal where their reports are kept and how the client can gain access to them in easy step-by- step instructions. If that already exists, then I haven't found it. Reason for choosing OfficerReports.com Simplicity and price. Review Source MC Michael C. President Security and Investigations Used the software for: 1-2 years ### "Needs some updates" December 15, 2018 4.0 overall it is a decent software for smaller companies but as your company grows you will have to look for a more dependable software with good customer service and will not have as many bugs with there software Pros fairly priced decent interface very easy for you clients to access the reports Cons not dependable for sign ins some guards have complained about issues to get the program to work on there phones. will sometimes not save reports Review Source RL Richard L. CEO Security and Investigations Used the software for: Less than 6 months ### "Holding to there word" March 21, 2020 3.0 I was told that if 3 sites were paid they will wave the custom website and it will take 3 days. Well 11 days went by and all they can tell me is there developers are doing something and its out of there control. As a owner thats not good cliet support. After 11 days they will rather refund the money then to make a happy client. My advice dont work with them, if something as small as this they can not handel what happens if something big did. It cost me time, money and new clients. My over all rating 0. Pros The layout and easy to use and what it has to offer. Cons Support sucks, they are not there to help on the phone but even tho you can call they only answer by email. Reason for choosing OfficerReports.com At first they sounded like they look after there clients but i guess not. Review Source JW Jesse W. Director of Security Hospitality Used the software for: Less than 6 months ### "Very Pleased " August 10, 2020 4.0 The Team at OfficerReports.com is just fantastic. Pros I like its ease of use. Its very self explanatory . Cons They were a few features that I don't need to use, but customer support was able to lock them out for me. Those features just wouldn't work for my operation. Review Source Response from OfficerReports.com August 18, 2020 Thanks Jesse, we truly appreciate your input. We're working on some features that we hope you'll really enjoy. Stay tuned! RF Ross F. COO Security and Investigations Used the software for: Less than 6 months ### "This product has a lot of bugs in it and is VERY poor quality. Poor company." August 26, 2016 1.0 The claimed to be able to do time tracking but that is not the case. They kept telling us that there was an update that would fix all of the bugs but we never saw it. We hired IT people who came in for $1500 consulting fee only to tell us that software was primitive at best and basically un-useable. When we cancelled our service, after only two weeks. and asked for a refund they refused. VERY POOR! Pros Has an App Cons It is un useable see the above. Very poor company that will not even stand behind there product. Review Source AD Abe D. CEO Used the software for: ### " Officerreports is the best reporting software I have used " December 21, 2015 5.0 I have used several reporting software systems and officerreports is by far the best. Their client support is top notch as well, always go above and beyond. I highly recommend officerreports for those that are looking to differentiate themselves from the competition. Review Source Similar Products Featured