# CrashPlan Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CrashPlan Software - reviews, pricing plans, popular comparisons to other Backup products and more. Source: https://www.capterra.com/p/145112/CrashPlan --- # CrashPlan Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CrashPlan ## What is CrashPlan? CrashPlan provides cyber resilience and data protection through a unified platform trusted by organizations worldwide. With secure, scalable backup and recovery for servers, endpoints, Microsoft 365, and Google Workspace, CrashPlan safeguards critical data against threats such as accidental deletion, ransomware, and system failure. Built with proactive threat detection and automated governance, CrashPlan ensures continuous access and compliance. Whether you back up to our cloud, your Azure instance, a local destination, or a third-party cloud, CrashPlan restores your data and your peace of mind. The CrashPlan Data Resilience Platform: A unified backup and recovery platform—tailored to your business, the CrashPlan Data Resilience Platform provides cost-effective storage solutions, comprehensive security, built-in compliance, and precise recovery for SaaS, endpoints and servers. ## What is CrashPlan used for? [Backup](https://www.capterra.com/backup-software/)[IT Management](https://www.capterra.com/it-management-software/)[Data Management](https://www.capterra.com/data-management-software/) Top alternative Featured Overall rating Based on 249 user reviews Reviews sentiment Positive 90% Neutral 6% Negative 5% Pros & cons Intuitive and accessible interface Streamlined installation and configuration Rising and restrictive pricing Starting price $8 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CrashPlan?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.crashplan.com/&name=CrashPlan) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CrashPlan 4.4 (249) VS. [4.9 (477)](https://www.capterra.com/p/181954/Iru/reviews/) Starting Price $8 Per User, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (247) Ease Of Use 4.9 (477) Value For Money 4.3 (223) Value For Money 4.6 (466) Customer Service 4.4 (205) Customer Service 4.9 (471) ## CrashPlan alternatives [4.9 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (282)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (264)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (152)](https://www.capterra.com/p/148872/Automox/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/145112/CrashPlan/alternatives/) ## Pros and Cons Intuitive and accessible interface 87% positive reviews out of 45 Most reviewers report ease of use, with a user-friendly interface and simple navigation for all users. Rising and restrictive pricing 38% negative reviews out of 52 Some reviewers find pricing high, with limited plan options and increased costs for larger or smaller teams. Streamlined installation and configuration 92% positive reviews out of 25 Most reviewers indicate setup is straightforward, quick to complete, and requires minimal technical expertise. Efficient multi-device deployment 87% positive reviews out of 23 Most reviewers describe deployment as seamless, allowing rapid rollout and easy management across multiple devices. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Cloud Backup 3.7 (14) 71.43% of 14 reviewers that rated this feature as important or highly important Process of backing up of files and applications to cloud-based remote servers for protection of data Backup Scheduling 3.8 (11) 36.36% of 11 reviewers that rated this feature as important or highly important Schedule automatic backups by selecting the frequency of data backup jobs Incremental Backup 3.7 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Copy only the new data that has been changed or created since the previous backup Encryption 3.9 (10) 50.00% of 10 reviewers that rated this feature as important or highly important Convert data into a code for security Backup Log 3.8 (9) 33.33% of 9 reviewers that rated this feature as important or highly important Records the events that occur during a backup process Secure Data Storage 3.8 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches CrashPlan 29 features Define levels of authorization for access to specific files or systems Track and document all activities across devices, networks, and other systems Identify and respond to security threats to developed applications Data is backed up automatically to prevent data loss Create backups and provide methods to recover deleted/lost data Records the events that occur during a backup process Schedule automatic backups by selecting the frequency of data backup jobs Process of backing up of files and applications to cloud-based remote servers for protection of data Track and manage adherence to policies for any service, product, process, or supplier Reduction in the number of bits needed to represent data Backup of computer data automatically saving a copy of every change made to that data Assembly of graphs and charts for visualizing and tracking statistics/metrics Protect sensitive data for digital privacy Maintenance and upkeep of physical and/or virtual devices Plan and implement business continuity measures in case of unforeseen events Convert data into a code for security Copy only the new data that has been changed or created since the previous backup Identify and alert about security breaches by third parties Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) Install software updates and bug fixes remotely Active reporting of data and metrics Access work applications remotely, for when working away from the office and/or traveling Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm Discover patch statuses and vulnerabilities Web Access/Restoration Get Advice We can help you find the software with the features you need. Features 4.3 (181) 4.3 Based on 181 reviews ## Pricing Value for money 4.3 (223) Free Trial [View pricing plan details](https://www.capterra.com/p/145112/CrashPlan/pricing/) CrashPlan Professional – Monthly $8.00 Per User,Per Month It includes: - Unlimited Version Lifetime - Immutable Backup For Ransomware Recovery - End User Self-Service Device Migration - End User Self-Service Restore - TLS 1.2 Encryption In-Transit - AES 256 Encryption At-Rest - Windows, Mac, And Linux Supported Operating Systems - 90-Day Deleted File Retention - Unlimited Backup Capacity per User CrashPlan Professional $88.00 Per User,Per Year It includes: - 90-Day Deleted File Retention - AES 256 Encryption At-Rest - Unlimited Version Lifetime - End User Self-Service Device Migration - Immutable Backup For Ransomware Recovery - End User Self-Service Restore CrashPlan Enteprise $120.00 Per User,Per Year It includes: - Unlimited Version Lifetime - Immutable Backup For Ransomware Recovery - End User Self-Service Device Migration - End User Self-Service Restore - TLS 1.2 Encryption In-Transit - AES 256 Encryption At-Rest - Windows, Mac, And Linux Supported Operating Systems - Two-factor Authentication - Business Associate Agreement (BAA) Eligibility - Role-Based Access Control (RBAC) – Departmental - Role-Based Access Control (RBAC) – Functional - Automatic Provisioning - Open API Access - Organizational Grouping for Business Efficiency - Legal Hold - Unlimited Backup Capacity per User Value for money 4.3 (223) 4.3 Based on 223 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (205) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (205) 4.4 Based on 205 reviews ## User reviews Overall rating 4.4 Based on 249 reviews Filter by rating 5(157) 4(66) 3(14) 2(5) 1(7) Mentioned topic Sorted by most recent CS Caleb S. Network Engineer Information Technology and Services ### "Not for business use" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 May 16, 2025 CrashPlan wasn't ever very reliable, but became unusable with changes their business made a few years ago, leaving us spending a lot of time and money to find a better solution. Pros Product went downhill a lot over the past years when they dropped support for server products. No longer viable for business use. Cons Inability to backup servers after recent company changes, resulting in us having to find a new product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JB Joel B. Partner Computer & Network Security ### "Good but limited" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 May 11, 2025 Pros We used CrashPlan self hosted option which was nice to not have to pay for cloud storage. Cons At the time there was limited options, could only back up file and folders. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PW Peter W. Technical Director Mechanical or Industrial Engineering ### "Crashplan deleting my data as there's no way to change my plan" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 4, 2024 Technically good, administratively a disaster. Pros I've used it for years and it was fine: but now... Cons They asked me to update my payment method. I decided that the best option was to change my plan. You can't do that online, so I raised a ticket and sent multiple emails asking to update my plan. Nothing has happened other than a stream of emails saying my account will be deleted unless I update my payment method... Trapped by a simple admin problem that looks as tho I will lose all my data... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 13, 2024 Hi Peter - I'm so sorry to hear about your difficulty in getting your payment method updated. We strive to make every experience with CrashPlan a positive one, and want to do everything we can to make this right. If you could share your ticket number and/or your email address, I can personally escalate this with our support team. BH Barry H. Administrator Construction ### "Most confusing software I have ever used. " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 1, 2024 Horrible. No support. No ability to install on my computer. Almost IMPOSSIBLE to cancel. Terribly confusing instructions. Nothing good at all. Pros The price and the features that the software claims to have are the only reason I was attracted to this software. Cons Totally and completely confusing beyond use. I paid for CrashPlan Pro and was not able to install anything. I begged for help installing the product and got nothing. I signed up for a 14 day trial and when I went to "Change My Plan" hoping to cancel my subscription, the only option I was given was to upgrade to a more expensive plan. Then, waaaay down at the bottom of the page in very tiny print were the letters "need to cancel". I clicked it and was FORCED to select from a list of positive comments about the software before I could cancel. Make no mistake, this software is crap. Switched from [IDrive](https://www.capterra.com/p/171884/IDrive/) iDrive uses to many resources on the local machine to be able to work Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Jeff P. Network Consultant Information Technology and Services ### "Great for small business." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 6, 2024 Very Satisfied. Easy to use and maintain. Pros Easy setup. constant incremental backups. Easy restore features. Great reporting. Retention. Cons Would be great if it worked with NAS devices. Alternatives considered [Carbonite](https://www.capterra.com/p/223152/Carbonite/) Reasons for choosing CrashPlan Lower cost. Easier setup. More reliable. More storage Better retention. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Kyle B. SR IT Analyst Education Management ### "CrashSOLUTION!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 30, 2023 Pros Crashplan has been so helpful in helping users understand their clear and concise backup history, as well as help us identify issues before there was a problem. We have had so much minimal data loss in comparison to previous years. Cons it isn't free! Haha. No, but really, please take your time in reading through the documentation provided by CrashPlan to avoid issues with setup on each device during imaging. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AH Ashley H. Office Manager Construction ### "Easy To Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 27, 2023 The one time I experienced an error in backing up, we just had our IT person remote in, and fixed it. Pros I don't have to do anything, the Backup happens automatically. Cons Nothing so far, since my introduction to the software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SL Susan L. Atty Law Practice ### "This is the most obnoxious and diificult to company to deal with" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 28, 2023 Impossible to deal with. Pros Nothing. Used tio grood Now assistance is so sub par i wonder how they stay in business. Cons I’m not a computer expert. My computer expert finds it absolutely impossible to deal with CrashPlan. After months and months of following their suggestions, they now have asked that I personally authorize my computer expert to deal directly with CrashPlan.They are charging me double what I used to pay because we can’t fix the problem. It is impossible to deal with the same person. There’s no ticket created for the problem and I would never recommend this company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mike B. Owner Information Technology and Services ### "Horrible! Stay Away!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 23, 2023 I've been using Crashplan for a very long time. Primarily, for the past five years, I've used it to backup server backups, personal files, and long-term storage from my backup server. I got to the point of needing to restore the files as my local backup server RAID died and was unrecoverable. No problem, I have Crashplan... Or so I thought. It took about a week to restore all of the files. None of them were usable. They did a fantastic job if I wanted to back up the folder structure. If I wanted the data in said folders, tuff! Contacting support is a waste of time. They take, on average, three business days or more to reply, and when they do, it's generally very vague or things you've already told them you tried, didn't work, and you're looking for help. "Oh, did you try..." Yes, yes, I did, and I told you that, and it didn't work.I've tried restoring my files using multiple versions of their software, on multiple operating systems, and with different levels of permissions on the systems where the files were being restored. I get the same results every time: the folder structure and some of the archives downloads, but that's it. All of the archives are corrupt; they will not extract, and those that do are filled with thousands of empty files, no clue why. I paid for five years of service to simply run their applications because that's all it did, as far as I can tell.Simply put, STAY AWAY! Pros Crashplan is simple to set up and use. That's where the good ends. The software sucks. It's very resource-heavy and is written in Java so it works on all OSs. Other than that, it doesn't have anything going for it. Cons That I couldn't restore any of my backups... They were all corrupt. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IS Ian S. IT Manager Media Production ### "They've just drop all support for smaller companies" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 8, 2023 Crashplan was backing us up to the cloud for many years. We had historical backups, handy that I can do back in time to different revisions of documents. Crashplan then MOVED us to a new server and trashed ALL historical backups, I can no longer go back far. I complained, they ignored. It then operated 40-50 times slower, on a 1Gbit line is uses less than 1% bandwidth. Pros It used to work, but Incydr took over, moved the data centres around, and now it is 40-50 times SLOWER, almost unusable. Cons It's slow. Your data is NOT safe, they showed this by trashing our historical backups. Reasons for choosing CrashPlan Friend recommended it, he doesn't recommend it any more! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/145112/CrashPlan/reviews/) Popular comparisons [Iru vs CrashPlan](https://www.capterra.com/compare/145112-181954/CrashPlan-vs-Iru)[Action1 vs CrashPlan](https://www.capterra.com/compare/145112-180609/CrashPlan-vs-Action1-RMM)[NinjaOne vs CrashPlan](https://www.capterra.com/compare/145112-184229/CrashPlan-vs-NinjaOne)[JumpCloud Directory Platform vs CrashPlan](https://www.capterra.com/compare/145112-175092/CrashPlan-vs-JumpCloud-DaaS)[Malwarebytes for Business vs CrashPlan](https://www.capterra.com/compare/145112-251770/CrashPlan-vs-Malwarebytes-for-Business) [Automox vs CrashPlan](https://www.capterra.com/compare/145112-148872/CrashPlan-vs-Automox)[Carbonite vs CrashPlan](https://www.capterra.com/compare/145112-223152/CrashPlan-vs-Carbonite)[Splunk Enterprise vs CrashPlan](https://www.capterra.com/compare/94317-145112/Splunk-vs-CrashPlan)[ESET Endpoint Security vs CrashPlan](https://www.capterra.com/compare/145112-151915/CrashPlan-vs-ESET-Endpoint-Security)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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