# Page 9 | WellnessLiving Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is WellnessLiving the right Club Management solution for you? Explore 608 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145039/WellnessLiving/reviews --- WellnessLiving 4.4 (608) [View alternatives](https://www.capterra.com/p/145039/WellnessLiving/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of WellnessLiving ## Showing most helpful reviews Showing 201-225 of 608 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MC Melissa C. Owner/Trainer/Instructor Health, Wellness and Fitness Used the software for: 1-2 years ### "One year with wellness living, so far …" October 4, 2023 5.0 Pros This scheduling tool is very user friendly and intuitive. There are multiple different ways to view the schedule and different ways to do the same thing which makes it easy for everyone to use. Cons I’d like to offer hybrid (in person and virtual) classes that are under the same class. Right now we have to do two separate classes. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) MINDBODY felt clunky and it was so expensive Review Source Response from WellnessLiving Systems October 11, 2023 Hi Melissa, We truly appreciate your feedback about your experience with our platform. The fact that you find our scheduling tool user-friendly and intuitive is fantastic. You're absolutely right; we've designed it to offer multiple ways to view the schedule, making it convenient for both you and your team. Regarding your desire to offer hybrid classes (in-person and virtual) under the same class, I'm excited to share that you can achieve this with our FitLIVE and FitVID on Demand integration. FitLIVE allows you to livestream and record classes, while FitVID on Demand lets you create a video library of your classes for clients. This way, you can effortlessly combine in-person and virtual classes under the same class name, providing the ultimate flexibility for your clients. To set up hybrid classes that combine in-person and virtual sessions under the same class name, our Customer Solutions team is ready to assist you. You can reach out to them at support@wellnessliving.com to get the guidance you need and streamline the process of offering these classes. They will ensure you can maximize the benefits of our versatile scheduling system. Additionally, if you ever have more questions or need to explore any other features within our platform, remember that we have a wealth of resources available to you in our Knowledge Base and Community Forum. These platforms are filled with useful information to help answer any additional questions you might have about our software. I've included the links for each platform below. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Once again, thank you for choosing us, Melissa. We're looking forward to many more successful years of partnership with you. Warm regards, James J. (Customer Advocate) CS Cariann S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Extremely poor customer service, inability to roll out updates well, base product dysfunctional." October 24, 2023 1.0 Marketing program works some of the time. That's a problem when you want it working 100% of the time. The customer loyalty/points system doesn't function if the customer is a monthly unlimited member. This company has very unskilled first-level customer service reps that use blaming the business owner as their answer for issues instead of looking into the issue. I used a group on facebook that was run by wl users/business owners and monitored by wl itself (not outright, but through folks that reported to them) and found it to be much more useful. Many times, especially after updates, some of my customers couldn't see/access the booking page. Wellness Living's answer? Have them all delete their cache. In the new system I'm using (WIX Bookings), we haven't had to do that ONCE in almost 1 year. Wl added lots of features that are useless unless you want to pay more money for them. Poor quality at the core. Pros I like the lesson I learned about reading a contract over before signing it based on what any of their representatives said. My fault. Will never do again. Cons The way they would utilize bait and switch tactics to continually increase their prices. Review Source Response from WellnessLiving Systems November 13, 2023 Hi Cariann, Thank you for taking the time to share your feedback with us. We genuinely appreciate your honest insights into your experience with WellnessLiving, and we want to express our sincere apologies for any frustration or inconvenience you've encountered. It's disheartening to hear that you've faced challenges with our customer service and experienced difficulties with updates and the base product. We apologize for any frustration caused by our customer service representatives. It is not our intention to place blame on business owners, and we are 100% committed to ensuring our support team offers constructive and helpful solutions. We understand the importance of reliable and efficient support, and we're committed to addressing these concerns to enhance our services. We'd like to highlight that WellnessLiving consistently rolls out new features and enhancements in our releases based on valuable customer feedback. Every new feature is designed with the aim of helping businesses, like yours, run more efficiently. Your feedback on technical issues, such as customers facing difficulties after updates, is invaluable. We want to assure you that we will be thoroughly investigating these issues to improve the overall user experience and minimize disruptions. We truly appreciate your time with WellnessLiving, and we're sorry to see you go. While we respect your decision, we want you to know that your satisfaction is important to us. If you ever reconsider or have any questions in the future, please feel free to reach out. We wish you the very best in all your future business endeavors. Thank you again for sharing your thoughts and helping us in our ongoing efforts to improve. Warm regards, Jason F. (Customer Advocate) MLC Mei Ling C. Co-Founder/Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great user intuitive software" September 26, 2023 5.0 Great to work with! Pros I like that it is user friendly and intuitive. Is easy to set up backend parameters and staff are able to also utilize seamlessly. Cons So far, quite happy with the product. Still learning and working with reporting however and what best serves our business. Reason for choosing WellnessLiving We liked that it was a Canadian product and had great service during our initial consultation and on-boarding. Review Source Response from WellnessLiving Systems October 6, 2023 Hello Mei Ling, Thank you for taking the time to share your positive feedback. We greatly appreciate your support! We're proud to be a Canadian product, and we strive to provide excellent service from the very beginning, starting with your initial consultation and onboarding. Your positive experience during this crucial phase is a testament to our commitment to delivering top-notch customer support. We're delighted to hear that you find our software user-friendly and intuitive. Ease of use is a cornerstone of our design philosophy, and we're committed to making it simple for you to set up backend parameters and for your staff to navigate the system effortlessly. Your satisfaction with the user experience is our top priority. It's fantastic that you're happy with our product, and we're here to support you as you explore its full potential, especially with reporting. We understand that reporting is crucial for understanding and optimizing your business, and our team is always available to assist you in getting the most out of our reporting features. We're here to help you find the reporting options that best serve your unique needs. Mei Ling, remember, our comprehensive Knowledge Base filled with resources to help you navigate our software and make the most of its features. If you ever have questions or need guidance, our Knowledge Base is a valuable tool to assist you on your journey. I've included the link here: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Once again, thank you for choosing WellnessLiving, and we're honored to be your trusted partner in managing your business. If you ever have more questions or need assistance in the future, please don't hesitate to reach out at support@wellnessliving.com. We're here to help you succeed! Warm regards, Julia A. (Customer Advocate) KC KARLA C. OWNER Health, Wellness and Fitness Used the software for: 1-2 years ### "Best Software for Wellness Services" April 9, 2024 5.0 Since we choose WellnessLiving the team was very helpful to make things smooth, we made a migration from a previous software very smooth and we never had any issues whit the platform. It's been always very stable and I see day by day they keep improving the software, that make us feel comfortable that we can keep working with WellnessLiving. Pros WellnessLiving is great because it's easy to use and has everything you need to run your wellness business smoothly, appointments, sales, clients, rewards, marketing, etc. They keep updating it to make sure it stays useful and relevant for you to help business to grow. Cons I would like it to have greater flexibility to create more promotions and different combinations, including product sales. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Pike13](https://www.capterra.com/p/225933/Pike13/) Reason for choosing WellnessLiving Very complete software and good price, excellent customer service. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Expensive and the mobile functionalities never worked properly. Review Source Response from WellnessLiving Systems April 16, 2024 Dear Karla, Thank you so much for your glowing review! We're thrilled to hear that WellnessLiving has been such a positive addition to your wellness business. Your satisfaction is our top priority, and we're delighted that our platform has made running your business smoother and more efficient. We understand the importance of flexibility when it comes to promotions and product sales, and we're continually working to enhance our offerings to meet your needs better. Your feedback is invaluable in this process, and we'll certainly take your suggestions into consideration for future updates. It's fantastic to hear that our team was able to make your transition from your previous software seamless. Providing exceptional customer service and a stable platform are fundamental to us. If you ever need assistance or have any questions, please don't hesitate to reach out to us at support@wellnessliving.com or give us a call. We're here to help. Warm regards, Anthony Spagnuolo KJ Kaysan J. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Wellness Living Software is Streamlined and Effective " September 27, 2023 5.0 I've been using Wellness Living software for the past year, and it has completely transformed the way I manage my wellness business. The intuitive interface and comprehensive features have made every aspect of operations smoother and more efficient. Pros We love the fact that the software is allows us to effortlessly keep track of client profiles, appointments, and purchase history. Being able to manage billing and payment processing in real time is major. We can easily generate invoices, track payments, and set up recurring billing which was a major problem for us due to the complexity of previous systems. Cons I would like to see more dedicated account managers for clients that would help build that client-customer relationship better. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving It's used by over 5,000 business owners, it's affordable, reliable, easy to use, and offers all the tools and mobile apps you need to attract, convert, and retain more clients. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Better Customer Service, More User Friendly and Cheaper Review Source Response from WellnessLiving Systems October 6, 2023 Hey Keysan, Thank you for sharing your positive experience with WellnessLiving. We greatly appreciate your support, and we're thrilled to hear how our software has positively impacted your wellness business! It's fantastic to hear that WellnessLiving has transformed the way you manage your wellness business, making your operations smoother and more efficient. Our intuitive interface and comprehensive features are designed to do just that, and we're honored to be your trusted partner in achieving your business goals. We love knowing that you find our software streamlined and effective, making it effortless for you to manage client profiles, appointments, and purchase history. We understand the importance of real-time billing and payment processing, and we're pleased to provide you with the tools to generate invoices, track payments, and set up recurring billing with ease. Simplifying these processes is a significant part of what we do to help businesses thrive. We're delighted to have you as part of our community of over 6,500 business owners who trust WellnessLiving. We're dedicated to providing an affordable, reliable, and user-friendly solution that includes all the tools and mobile apps you need to attract, convert, and retain more clients. We understand the importance of offering a comprehensive platform that empowers your business to thrive. Kaysan, your feedback about dedicated account managers is valuable to us. While we don't assign dedicated account managers to individual clients, our Customer Solutions Team is always here to assist you. We're committed to building strong client-customer relationships by providing exceptional support and assistance whenever you need it. Please don't hesitate to reach out to us at support@wellnessliving.com if you have any questions or need assistance with anything. Your success is our top priority. Once again, thank you for choosing WellnessLiving, and we look forward to continuing to support your wellness business. If you ever have more feedback, questions, or need assistance in the future, please don't hesitate to check out our community-driven platforms. We're here to help you succeed! Here are the links below. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Warm regards, Anthony W. (Customer Advocate) HW Holly W. Administrative assistant Recreational Facilities and Services Used the software for: 2+ years ### "Fantastic Customer Service" April 9, 2024 5.0 I've been enjoying using it. Especially with the customer service help. Pros I am not very good at using programs like this, so I make calls to Wellness Living Customer Support quite often. They are always so helpful! Always fix the problem, and Even email me with what we talked about afterwards just to follow up. Cons Some features are hard to find for me sometimes. Review Source Response from WellnessLiving Systems April 10, 2024 Dear Holly, Thank you so much for sharing your experience with us! We're thrilled to hear that you've been enjoying using WellnessLiving, and we're especially delighted to know that our customer service team has been able to assist you so effectively. We understand that navigating new software can sometimes be challenging, but we're here to make it as smooth as possible for you! If you ever need help or have any questions, please don't hesitate to reach out to us at support@wellnessliving.com or leave us a voicemail. We'll be more than happy to assist you every step of the way. Your feedback about some features being hard to find is valuable to us, and we're continuously working on improving our platform to make it even more user-friendly for you. Once again, thank you for choosing WellnessLiving! We're here to support you in your journey towards success. Warm regards, Anthony S (Marketing Specialist) MS Michaela S. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Great Customer Service" September 27, 2023 5.0 Great experience! We recommend to other yoga studios. They just did an update that took into account our and other businesses recs for improvement. Pros Great Customer Service Help. Always easy to connect with tech support and get any question worked through quickly. Cons There have been some settings to adjust to, but nothing major. Review Source Response from WellnessLiving Systems October 6, 2023 Hey Michaela, Thank you so much for taking the time to share your positive feedback about WellnessLiving. Switching to WellnessLiving for better tech support and a more competitive price is a choice we're grateful you made. We're dedicated to providing high-quality service and support to all our clients, and we're thrilled that you've had such a positive experience with us. We truly appreciate your support, and we're thrilled to hear about your excellent experience with our Customer Solutions Team! We understand the importance of easy and efficient communication with our 24/7 support, and we're delighted that you find it effortless to connect with us whenever you have questions or need assistance. Providing prompt and helpful solutions is our top priority, and we're here to work through any questions or concerns you may have. We appreciate your feedback about adjusting to some settings, and we're pleased to hear that these adjustments haven't posed any major challenges for you. We're continually working to enhance our platform and user experience, and your input is invaluable in helping us make improvements. It's wonderful to hear that you recommend WellnessLiving to other yoga studios, and we appreciate your trust in our platform. We also take client feedback seriously, and our recent update, which incorporated many great recommendations from customers just like you, reflects our commitment to delivering the best possible solution for your business and others. If there's a new feature you'd like to see built, please let us know on our Community Forum: https://community.wellnessliving.com/page/home/ Once again, thank you for choosing WellnessLiving as your partner in managing your yoga studio. We're here to support you every step of the way, and if you ever have more feedback, questions, or need assistance in the future, please don't hesitate to reach out at support@wellnessliving.com. Your success and satisfaction are of utmost importance to us. Wishing you continued success and growth for your yoga studio! Warm regards, Rebecca C. (Customer Advocate) AO Alicia O. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "It saves so much time " September 27, 2023 5.0 Pros I enjoy all the different options it gives for booking, cancelling and scheduling Cons I did find it a little hard to navigate to start but have found my way around it a bit better and the contact centre is always helpful Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Cost Review Source Response from WellnessLiving Systems October 6, 2023 Hey Alicia, Thank you for taking the time to leave a positive review of WellnessLiving on Capterra. We greatly appreciate your feedback and are delighted to hear that our software has been a valuable time-saver for you! Cost-effectiveness is a crucial consideration for many businesses, and we're pleased that you found WellnessLiving to be a cost-effective solution for your needs. We're committed to providing outstanding value and support to our clients. We understand that transitioning to a new system can sometimes be a bit challenging, but we're thrilled to hear that you've found your way around it and are enjoying the different options it offers for booking, canceling, and scheduling. Our platform is designed to provide flexibility and convenience, and we're always working to enhance its user-friendliness. We're also pleased to know that our 24/7 support has been helpful for you. Our dedicated Customer Solutions Team is here to assist you whenever you have questions or need guidance, ensuring that you have a smooth and positive experience with WellnessLiving. Should you ever have more questions or need assistance in the future, please don't hesitate to reach out at support@wellnessliving.com. We're here to support you every step of the way. Additionally, if you're looking for more resources or have specific queries, remember that our Knowledge Base and Community Forum are excellent platforms to explore. They provide valuable insights and answers to commonly asked questions. Here are the links below. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Thank you once again for choosing WellnessLiving, Alicia. We look forward to continuing to serve you and help your business thrive. Warm regards, Chris W. (Customer Advocate) TJ Terri J. Pilates Instructor/Studio Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Expensive for what you get" April 21, 2023 4.0 For the most part it is a good system, allowing client followup, scheduling and payments. Customer service was only fair. Pros Had the features I needed, but ended up paying for extra features I didn't need. Cons EVERY extra feature cost more $. Signed up for the subscription with a lifetime rate that 2 years into it went up, with a second increase 2 years after that. Discontinued them because what I was getting wasn't worth the extra $. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Increasing fees with decrease in functionality Review Source Response from WellnessLiving Systems May 2, 2023 Hi Terri, Thanks for taking the time to write us a review. Since our inception we've been focused on delivering a superior software experience at an affordable price and with top tier customer support. We have continuously invested in our product and added features that customers have requested, ranging from minor enhancements to features for adding entire new revenue streams to your business. As the price on everything has gone up, we did everything possible to hold off as long as we could, but in 2021 we had to raise our price for the first time in eight years. Last year, we also conducted analysis that showed us that a large number of our customers are using only some features in the software but leaving others completely unused, all the while paying the same price on our subscription (which sounds a lot like your scenario). To provide you with better value, we retired our previous pricing structure and replaced it with an entirely new structure. I'm adding a link to our pricing page below, please know that under the new structure we have plans available at or below your previous monthly rate with most or all of the features you had been using up until this point. Marina A. (Customer Advocate) https://www.wellnessliving.com/pricing/ JS Jennifer S. Co-owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Superior in Every Way Compared to Other Options" October 5, 2023 5.0 The onboarding process with Wellness Living was so superior to Mindbody. We started with Mindbody the year before we switched to Wellness Living, and the onboarding process with them was lacking. Wellness Living is dedicated to making you feel comfortable with the software and getting you fully setup. We've also had great experience with customer support. It's such a better option compared to Mindbody. Pros Wellness Living is so nimble. We haven't run across anything that we can't do, which was often the case with Mindbody. We also love that our employees quickly figure out how to use Wellness Living, even without extensive training. It's very intuitive, once you're familiar with how it works. The integration with Zoom was seamless. Cons Managing both virtual and in-person classes could be a little more seamless. It took a while to teach virtual students that they must log into their Wellness Living account in order to take a virtual class. Also, it's hard to set up teach pay when there is both a virtual and in-person class. We often need to manually make some adjustments. Alternatives considered [Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reason for choosing WellnessLiving Wellness Living was happy to work with a smaller yoga studio. Marian Tek thought we were "too small" to make using their software worthwhile. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) More affordable, more flexible, better integration with Zoom, better customer support Review Source Response from WellnessLiving Systems October 11, 2023 Jennifer, thank you for taking the time to share your experience with WellnessLiving. We're thrilled to hear that you find our platform superior to other options, especially in comparison to Mindbody. We're elated that you found our onboarding process to be superior to your previous experience with Mindbody. Ensuring you're comfortable with the software is a top priority for us, and we aim to provide a smooth transition. In addition, it's wonderful to hear that your employees find WellnessLiving intuitive and user-friendly, which is essential for a seamless transition. We're committed to providing a solution that's easy to adapt to, even without extensive training. What's more, we're delighted to know that our seamless Zoom integration, FitLIVE, which seamlessly combines live streaming and class recording, is clearly serving your studio well. However, we do understand that managing both virtual and in-person classes can present unique challenges, and we appreciate your feedback on this. We're constantly working to enhance our platform, so your input is invaluable in helping us improve. For any adjustments or assistance, please don't hesitate to reach out to our Customer Solutions Team, who are ready to support you with any questions or concerns you may have at support@wellnessliving.com. Jennifer, please don't hesitate to dive into our Knowledge Base, a valuable resource to learn more about FitLIVE and our many other features. Plus, our Community Forum allows for collaborative problem-solving and an opportunity to discover how others have implemented the software in their business. I've included the links for each platform below. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Thank you for choosing WellnessLiving, and we're here to support your yoga studio every step of the way. We look forward to continuing to provide you with excellent service and solutions to meet your needs. Warm regards, Katie R. (Customer Advocate) SC Shae C. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Software; Learning Curves to be Expected" October 2, 2021 5.0 I would describe it 4/5 stars. The software is smart and up to date, and for the most part makes my life easier. However, I have had really confusing issues come up from the small details which have made life harder. Pros The ability to create/edit/delete multiple classes of the same type at a time. The Zoom Integration feature. Ability to create memberships on autopay THE APP. I love the App. Cons No calendar view available for client side of software. Creating "client types" which directly relate to different membership benefits is confusing. There is a constant question of "did the software do something weird again, or is it the client?" Some clients find the log in process confusing. Reason for choosing WellnessLiving The platform seemed intuitive and the price seemed reasonable. Switched from [Tula](https://www.capterra.com/p/124457/Tula/) The software wasn't integrated enough and had limited features. Review Source Response from WellnessLiving Systems October 11, 2021 Hey Shae, Thanks for the review! Many basic softwares out there are simple to use but really lack many of the features you need to manage your business, while others offer more depth but the interface is so complicated and unintuitive that you basically have to be a scientist to fully understand and use it. WellnessLiving gives you the best of both worlds; an all-in-one feature set to manage every section of your business packaged in a modern, user-friendly interface that just makes it so much easier to follow. We regularly update our platform with powerful new tools and integrations to help keep you ahead of the curve. We're all about helping businesses use these features to pivot to virtual and even grow in spite of a pandemic that has forced many less-savvy competitors to close their doors. And if you need any help with that, just let us know and our support team will be glad to walk you through those steps. Thank you for choosing WellnessLiving! Natasha B. (Customer Advocate) EJ Erica J. Owner, LMT Sports Used the software for: 1-2 years ### "Expensive, Only for the big business" September 22, 2023 4.0 Not great. Not sure about the upgrades they did on their roadmap because it was cumbersome. Trying to cancel was impossible. Couldn't get an exit interview at a time that worked for me and when I could it was going to take over a half hour of sales tactics that I didn't have time for. Pros Lots of reports. Clean looking. CRM is amazing and customizable.Shared accounts between family. Easy to link and move credits. Great for packages & series. Cons Too big for a small business. Things didn't work right, like gift certificates. Screwed up every single time. There were some I couldn't find. I couldn't send anyone to purchase online. The search function contained a large number of filters but didn't seem to filter the results properly.Balances on accounts were sometimes difficult to manage. Getting answers from the online help database was ridiculous. You look for something and you have to filter through tons of articles that had nothing to do with the issues you were searching for. If you find what you are looking for, save it in a word doc because you will never find it again. Alternatives considered [Noterro](https://www.capterra.com/p/164994/SOAP-Vault/) Reason for choosing WellnessLiving copious reports and seemed like a good program to grow into. CRM Switched from [MassageBook](https://www.capterra.com/p/147523/MassageBook/) Was looking for better reporting and had expected to expand Review Source Response from WellnessLiving Systems September 28, 2023 Hey Erica, Sorry to hear your experience wasn't as positive as we hoped. We want you to know, we genuinely appreciate your feedback and apologize for any challenges you've encountered during your time with WellnessLiving. Your input is crucial in helping us improve our services and user experience. We understand that using our software might seem overwhelming due to its extensive features, but rest assured that we have many small business customers who find value in customizing the platform to meet their specific needs. I understand how frustrating it can be when things don't go as expected, whether that's search functionality, gift certificates, account balances, or the usability of our Knowledge Base. Please know that our support teams are available around the clock to assist you with any issues or questions you may have with any of our features or tools, ensuring you receive the guidance and solutions you need to enhance your experience and get the most out of WellnessLiving. In addition, we regularly release upgrades and new features based on customer demands. To ensure you're fully informed and comfortable with these changes, we offer webinars and training sessions designed to walk you through each release with care. Our goal is to make your experience with WellnessLiving as smooth and beneficial as possible, and your feedback plays a crucial role in helping us achieve that aim. Regarding the cancellation process, we apologize for the inconvenience. While we're sorry to see you go, we genuinely wish you the very best in your future business endeavors. If you ever decide to give WellnessLiving another try or have any questions in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to assist you in any way we can. Warm regards, Daniel M. (Customer Advocate) lM laura M. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "WellnessLiving Rejuvenated My Business " January 7, 2022 5.0 Using the APP has decentralized my global business so that instructors no longer have to rely on me, as sole owner, to promote their worldwide classes. We had been suffering from lack of income during Covid but now we are up and running again even with Covid challenges. The APP gives freedom and independence to instructors without management help from me as the global LLC brand owner. Pros The biggest impact the APP has made to my fitness and certification business is to allow our 100+ instructors to promote and manage their own classes without global management involvement from me as the owner. The APP got rid of the drudgery of tracking hundreds of classes on a spreadsheet that change regularly. The best feature is being able to list a future class, getting a dedicated link and being able to promote it ahead of time. People can sign up in advance and you always know which clients will be in class that day. WellnessLiving also empowered instructors to start teaching classes online. Most had lost their in person group exercise classes during the Covid pandemic and were hesitant to learn new technologies for both online teaching and an APP too. But the APP is so logical to use that they are overcoming resistance and going forward with online classes, some for the first time. Development was far less painful than I had anticipated as we were up and running with an APP on all smart phone, tablets, and computers in 2 weeks. Cons What I liked least was in development, getting an Apple Developer account for the first time. However \[SENSITIVE CONTENT\], my WellnessLiving Achieve APP rep. walked me through each step and we got it done. The picture on the APP did not turn out oriented correctly but we are working on that. Reason for choosing WellnessLiving The first person I spoke with after requesting a demo, \[SENSITIVE CONTENT\], was patient with me to trouble shoot the exact demands of my very unique business structure. His trouble shooting identified the features that were right for me and he was quick to advise when a product was unnecessary or redundant. His plans for the workflow was what sold the product for me. A lot of customization was necessary. The workflow turned out to be smooth and simple in actual practice and is working out great.The other reason I chose WellnessLiving over other products is because the name fits our branded stretching system. We identify with the description of wellness and life. Review Source Response from WellnessLiving Systems January 13, 2022 Hi Laura, Thank you for sharing your amazing experience. We are just so thankful to hear your because it is so central to our goal as a company, which is to make it easier to start, run and grow your business - even if that just means moving your business online! Our built -in automations handle so much of the day-to-day, and we added these specifically to save you time and make your life easier! What's great is that it's all on the cloud, so you know everything from attendance tracking, schedule updates - everything! - is kept synchronized in real-time, so there's no more need to spend time manually keeping track on a spreadsheet! Businesses often tell us their biggest surprise is how easy it was to set up their first online class, and our mobile app gives your instructors the power to easily run those virtual classes, on their own, no matter where they're located. We're super excited to be part of your story, and welcome to the WellnessLiving family! Natasha B. (Customer Advocate) RS Rui S. Registered Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Best bang for your buck by far. " September 21, 2022 5.0 Very positive. Fantastic communication and support throughout the journey. Pros Fantastic tech support, and constantly updating new features with community forum. Cons Can get expensive with multiple locations and sending out lots of SMS Reason for choosing WellnessLiving More robust, and much better levels of customization. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody was extremely disorganized. Review Source Response from WellnessLiving Systems October 4, 2022 Hey Rui, Thanks for the terrific review! We're all about our customers because we recognize that your success, is our success - plain and simple. If we just focus on making your life easier and saving you time through WellnessLiving, you're able to focus more on growing your business and we all win. It's why we have the top notch customer care. We've seen businesses obtain so much leverage out of a short call with support not only because they can get all of their questions answered quickly, but also because our agents love take a deep dive into each 'use case' (as they call it) and provide helpful recommendations based on their knowledge and experience. We developed tools like our Knowledge Base and Community Forum because we're really big on information sharing and we love to keep our users in the loop about things like popular solutions, common issues and new features in the software. Thank you for choosing WellnessLiving! Brian S. (Customer Advocate) CM Colleen M. Owner, trainer Health, Wellness and Fitness Used the software for: 6-12 months ### "Robust system and features at a reasonable price" June 17, 2022 5.0 Overall, WellnessLiving has been a great addition to our business. It allows us to have one platform to manage current members, schedule classes and events, and create a variety of purchase options for clients while also providing solid automated marketing options to continue to build our business. Pros This software has unlimited options and the ability to meet the needs of fitness studios. We use the class scheduling feature primarily. It is straightforward and easy to implement and maintain. If we need to change or cancel a class, the system walks you through a simple interface to cancel and sends notifications out to clients right away. Additionally, it can act as a CRM tool, allowing you to create and implement marketing campaigns, follow leads up, create visit and purchase campaigns, etc. The system makes marketing super simple and easy to implement. Cons The most challenging to work with is the learning curve. Because the system is so robust and has so many features, you need every minute of the three one-hour onboarding calls to set the system up. If you need to change anything in your scheduling, calendar, purchase options, etc. it can feel overwhelming as they all connect together. if you miss a piece in one area, your change does appear, or worse doesn't work the way you expect. The upside is their support team is awesome and responds quickly to requests. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving Onboarding assistance - one-on-one assistance to assist us in becoming familiar with the product, Marketing Platform included, and competitive pricing. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) More robust system, much better for group fitness class scheduling at multiple locations. Review Source Response from WellnessLiving Systems June 27, 2022 Hey Colleen, Thanks for the terrific review! It's so much simpler to manage and coordinate all the different areas of your business when you have it all under one login. Just set it up, and the built-in automations handle staff access permissions, reminder emails, marketing campaigns and countless other tasks. You can then use the valuable time saved for other things. Even just 30 min time savings per day, that's an extra 3.5 hours/week or about 15 hours/month you can spend running classes, or personal training sessions, which means more money in your pocket. We're also really big on support because we want to be sure you're fully equipped to make best use of our software for your business. Please don't hesitate to reach out to our support team any time you have a question or would like a walk-through on the software. Our specialists love answering questions and they're passionate about helping businesses succeed. Thank you for choosing WellnessLiving! Susan A. (Customer Advocate) JA Jaime A. owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Learning curve, but great for small - midsize fitness studios and & professionals " January 18, 2023 4.0 Overall our clients like the system and it covers what we had to have. The product team is pretty responsive at reaching out to understand upgrade/enhancement requests and it has grown a lot in the 1 year that I've been using it. If you just need payments & reservation this may not be the system for you - but if you need more, like the virtual integration, multiple membership types and packages, and some marketing/communication (this is new) then this could be a great fit! This allowed me to replace Zen Planner, Keap/Infusionsoft and Zoom. Pros When we were looking for a member management system the important features to us were: \*Membership contracts/setup & billing in one system\*Ease of using the app or site to register for classes (and adjust as needed) \*Virtual - we have in person and virtual clients (and some hybrid) so it was important that the system was able to integrate all of this in one place The system does a great job with these aspects and more and we're very grateful for that! Cons Struggles we had\*Data migration - we were using a competitor prior and were told data migration for class attendance history would be easily completed ... it was not. It was finally straightened out, but involved a lot of manual work on my part to get all 125 members information correct.\*Customer support - it can take days to get a response to customer support inquiries, they quite often refer you to the support database (that is hit or miss) to search whether someone else has reported the same issue as you and can take quite a while to resolve issues. I worked in IT for 15 years, so I understand there is always prioritization of issues/ upgrades etc. I just think the process in general could be better. \*Reliability - the coaching app especially can be unreliable and often just "spins" and needs to be shut down, re-opened etc. Reason for choosing WellnessLiving This pulled together multiple services - allowed me to replace Zen Planner, Keap/Infusionsoft and Zoom. The CRM/Marketing still has room to improve but good for what I need right now. Review Source Response from WellnessLiving Systems January 25, 2023 Hi Jaime, We appreciate the positive feedback! WellnessLiving is the definitive all-in-one solution for your fitness studio, large or small, and we integrate just about every tool you need for running your business. Memberships, contracts, booking, mobile app - it's all in one place and easy to use. Depending on the state of the original data, manual work may be needed during onboarding but your dedicated data migration specialist is with you is with you every step of the way as you complete that process. We've optimized our process to emphasize the cleanliness of the data migration so that key information such as billing and memberships is imported with full accuracy and you don't have the headaches of a messy clean-up afterward. Please know that our support team is available via phone or email, so you can always call in if you're looking to get an answer for your question right away. We also provide links to our Community Forum so that you can keep track of status updates and other important information in cases where we determine development work is needed. We're always working on some amazing updates as we continue to grow and add valuable new features into the software and we want to make sure you're kept in the know on everything that's coming! Thank you for choosing WellnessLiving. Naz H. (Customer Advocate) KC Keisha C. executive assistant Health, Wellness and Fitness Used the software for: 6-12 months ### "Wellness Living Efficiency " July 4, 2022 5.0 Nice to have so many options in one place! Pros We enjoy the ease of the platform for our team and users. If support is needed, we are able to connect with a support rep within a desired time frame, in specific situations when extra support is needed, we have been connected to someone who can jump on a call with us to work the problem through. The updates are explained in great detail, and the ease of recording and hosting as a user is a good win. Cons There is no integration with google, or outlook, calendar where they will be able to link their reservations (with a zoom link attached) to their calendar. This causes a lot of barriers, especially in the corporate world when people are run by their calendars. This has been 'in the works' for almost a year now. Membership vs class pass difference is not clearly highlighted, neither is the ranking tier for member types. Review Source Response from WellnessLiving Systems July 12, 2022 Hey Keisha, Thanks for the great review! It's awesome to hear that your clients and staff members have found WellnessLiving easy-to-use. When software is easy-to-use, that means clients are making more bookings, you have more sales coming in, and you're simultaneously cutting back on admin/staff workload. We also have a big support team to help ensure all of our customers have access to top-notch assistance anytime they need it. Our customers are always requesting new features, integrations and enhancements and our development team is working hard to get as many of these requests built in each of our regular updates. It sounds like you have some great suggestions and we'd love to get in touch with you on our Community Forum. We're using it to track our customer requests and it's the perfect place for us to find out more about what you had in mind, and for us to keep you posted on the status of individual topics. Thank you for choosing WellnessLiving! Alli Y. (Customer Advocate) Ben L. Co Owner Used the software for: 6-12 months ### "What we love most of all is their eagerness to listen to our feedback and develop the features." December 8, 2017 5.0 Pros We were definitely nervous to make a switch from Mindbody. But after another rate hike on top of paying for three other services for perks, reporting, and website integration, we realized it was no longer the best fit for our yoga studio. We reached out to WellnessLiving for a demo, and they walked our entire staff through the software, showing us how everything was already packaged together. Not only that, it was more intuitive to use, had more features, was less expensive, and their merchant service would save us over 8% in payment processing! We were sold. The data migration occurred after our last night class, and we able to sign in our clients and accept payments through WellnessLiving the next morning. It seemed like their support team was on call specifically for our staff, providing prompt responses and resolutions to any minor problems that popped up. And this level of support continues to this day. Since making the switch, we've slowly unlocked WellnessLiving's potential, bringing in more clients, adding more memberships, and improving the overall client experience. What we love most of all is their eagerness to listen to our feedback and develop the features our yoga studio needs to thrive. Cons From time to time we get minor issues with their automatic payment system that caused a few headaches for our clients, but it was never anything major, and the payments always made sense in the end. But WellnessLiving took our issues to heart and implemented a few bug fixes and features that hopefully resolve those issues from popping up in the future. Review Source Response from WellnessLiving Systems December 11, 2017 Hi Ben! Thanks for taking the time to leave your review. At WellnessLiving, we know how overwhelming the search for the right software can be, so we are overjoyed to hear that you have found a loyal partner in us. We also know that your satisfaction goes beyond first impressions, and that is why our team is always responsive and focused on ensuring that everything works how you need, all of the time. We focus on the backend, while you focus on your business. Speaking of which, time for us to get back to saving you time and money! Jennifer L. Owner/Coach/Instructor Used the software for: 6-12 months ### "While excited about the capabilities of the system, honestly, I was scared to transition." December 2, 2017 5.0 Pros Wellness Living incorporates all of the same functionality from my old system in an innovative, visual, intuitive way AND includes the functionality I had to pay extra for! I love the ease of managing schedules, adding clients, enrolling clients in classes and maintaining client information. The integrated rewards program and review process are fantastic. My staff required very little training because of the ease of use and visual nature of the system. My clients also find the system as well as the app intuitive and easy to use. Booking classes is quick and straightforward and they can manage their own account data. They love the integrated rewards program. Each Wellness Living team member I encounter always answers my questions and works diligently to resolve any issues I have. I love that pictures of the team are posted on the website . I like being able to put a face with a name when I speak with someone on the phone. Since converting to Wellness Living I have cut costs, reduced the time spent maintaining the backend system, improved customer experience and increased the number of walk-in clients to classes. I am happy to be a Wellness Living Partner and highly recommend the Wellness Living Business Management Solution and the team. It has been over 6 months since I cut the cord from MindBody and I couldn't be happier with the Wellness Living business management system. Cons While there were some glitches in the move, I was supported by the On-Boarding support team through the migration and well after while we resolved issues. Every part of the transition and data migration was manageable. The support staff from On-Boarding calmed my fears - he was with me from start to finish and personally made sure that any and all errors were immediately corrected. Further, as I continue using Wellness Living, problem reports are addressed as a priority. Requests for enhancements are taken seriously and documented so that I can see the progress. If I have questions regarding functionality, I am never merely directed to documentation. A technical specialist often sends a video of the process along with a description of the process. Review Source Response from WellnessLiving Systems December 5, 2017 Hi Jennifer! Thank you so much for your kind review and for deciding to switch to WellnessLiving. We know how intimidating the process of changing software can be, which is why our team works so hard to make that transition easy on you. We also put a lot into ensuring that everything you need to run a fitness studio like yours is available in the program, so we are delighted to hear that you, your staff, and your clients have found such success with our features after only six months. Cheers to a great first year together! AH Anthony H. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "I've spent years searching for a software platform that can meet all my needs. I have finally found " August 19, 2022 5.0 I run group meditation sessions online. I've spent years searching for a software platform that can meet all my needs. I have finally found it! Wellness living have been great to deal with. The onboarding process was simple and the on-going support has been amazing. They are continually bringing out more features and I'm excited for what is to come! Pros Wellness Living allows me to manage my clients easily, nurture them with automated emailing, integrate with my website, manage payments. For my clients it is even better. I have also got the white label app, this means I have my own app. I never thought I'd get an app so quickly and so easily. Clients love it! They can watch meditations on demand, book classes, and manage their account. Cons FitVID video features and metrics could be improved. I.e. add to favourites, create playlists, improve the view Custom emails are great but missing some fields Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Keap](https://www.capterra.com/p/76390/Infusionsoft/) Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Wanted better client management Improve customer experience App with library of meditations Review Source Response from WellnessLiving Systems August 27, 2022 Hey Anthony, Thanks for the amazing review! Your kind words really mean a lot to us. There are a lot of software companies out there, but there aren't many that can provide the full all-in-one platform you need to run just about every part of your business. We've got you covered at every step of your client journey from lead/prospect management to online store, recurring payments and the mobile client app to make it really easy for them to check their account, watch videos and make bookings. We're in this for the long haul and it's really important to us that your business is fully equipped to succeed. Please don't hesitate to contact our support team any time you need assistance, and likewise to tell us on our Community Forum about the features or enhancements you'd like to see added to the software in our coming updates. We thank you for choosing WellnessLiving and we're looking forward to our continued success, together! Susan A. (Customer Advocate) NH Neely H. Owner/Massage Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great for Newbies; Not Recommended for Switching" December 30, 2019 3.0 I've been disappointed overall. I had high hopes that switching for MindBody to Wellness Living would be a cost and hassle savings for us. It's neither. While my bookkeeper declares it's saving us money, I know there are countless and invaluable hours of my time not logged that I spend trying to troubleshoot and navigate this software. Training is insufficient for both onboarding and staff follow-up. The importing service is incomplete and resulted in me losing 5 years of detailed sales and attendance data, plus hundreds of class and event descriptions. Pros The visual layout and function of this software is appealing and easy to read. The overall aesthetics are good. In our initial switch, the function for our clients to update their passwords was excellent and increased our initial participation. It is also fairly easy for new clients to use from our website. Cons It is full of bugs and programming shortcomings. Servers are slow. Staff App is buggy and often inoperable. Credit card swiping feature on mobile devices is virtually non-functional. Sensitivity of the software on the "wrong" browser, wrong device, after updates, etc is frustrating. At least once a day I encounter a major function that isn't working. Returning clients have difficulty updating log-ins, staff has trouble navigating the schedules and filters and limitations, notification settings are so convoluted that clients and staff get spammed with useless auto-emails they don't need. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) MindBody is cumbersome, ticky, and increasingly unaffordable for small studios. I'd been with them for 5 years, experienced a 100% cost increase and a 100% frustration increase without getting a 100% increase in function. I had hoped Wellness Living would live up to their own hype as being a reasonable and less frustrating alternative to MindBody, but they did not. For any studio new to management software, Wellness Living would be fine. For anyone fully trained in MIndBody without a full-time admin person, I would not recommend switching. Review Source Response from WellnessLiving Systems January 6, 2020 Thank you Neely for your feedback. We are pleased to hear that you find the software intuitive and easy to use not only for yourself but for your clients as well. We are however incredibly sorry to hear that you have encountered difficulty with the platform. Your feedback is vital to our growth and mutual success. Our number one goal is to ensure that yourself, your staff, and your clients are all getting the most out of the WellnessLiving platform. Neely, a customer support team member will reach out to you shortly to see how they can help. Our support agents are knowledgeable WellnessLiving experts that can help you to optimize your business with our software. Please also refer to the knowledge base day or night for a quick and informative solution! Also, we now have a community forum for our customers to voice their concerns and suggest improvements. We would really appreciate hearing from you there! Tony M. (WellnessLiving Customer Advocate) JH Jacqualine H. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "We love Wellness Living" November 24, 2021 5.0 Pros We love Wellness Living! They are always there when we need them, they are incredibly helpful and are user friendly for our students. Our business changed in the very best way when we started using their software, and we have never looked back. Great team! Great product! Cons We don't have any suggestions at this time. However, it should be noted that whenever we had an idea that would make the experience better, WL has implemented it for us. Review Source Response from WellnessLiving Systems December 1, 2021 Hey Jacqualine, Thanks for taking the time to write us a review! It makes our day every time one of our customers shares their positive experience using our software. Our success as a company depends on your success, and we've made an extensive effort to deliver the best all-round software package in functionality, ease-of-use, customer support, and in price. Everything we do at WellnessLiving is for you, our customer! Whenever you have a question or concern, call us right away and we will be there for you. The highest compliment we can get is a referral and it's just so awesome to hear how well the switch has gone for you after that recommendation! Again, thank you for the amazing review and we're looking forward to helping your business thrive at WellnessLiving! Sarah M. (Customer Advocate) LB Lacey B. President Health, Wellness and Fitness Used the software for: 2+ years ### "The Best Club Software!" September 25, 2023 5.0 New features are being added constantly. My favorite feature is the white label app as well as the email marketing. I have also loved my website which I just recently switched to wellness living. Everything is now seamless for my business. Pros I have used several club management software systems over the last 15 years and wellness living exceeds all of them in every category! They continue to add value to their services! I love that they value my feedback and continue to make improvements and upgrades to their features. I could not be more thrilled with wellness living! The integration was seamless. I wish I had worked with wellness from the conception of my business. Cons I do not have any complaints. Occasionally there is an issue that is not easily resolved which can be frustrating. However, support will stay in touch updating me on progress and drive to resolve. Reason for choosing WellnessLiving I was impressed with the capabilities of the software, the price point, and customer service. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody was constantly increasing their prices in addition, their customer service was terrible! Review Source Response from WellnessLiving Systems October 6, 2023 Hey Lacey, Thank you so much for your wonderful review! We're absolutely thrilled to hear about your fantastic experience with our club management software. We're thrilled that you made the switch to WellnessLiving from Mindbody. It's wonderful to know that you find value in our software, competitive pricing, and excellent customer service. We're committed to keeping our software feature-rich and user-friendly to meet all your business needs. From website management with our Presence service to our automated email marketing and Premium Achieve Client App, it's fantastic to know that you find these features valuable in managing your business effectively. Your feedback means a lot to us, and we're delighted that you find WellnessLiving to be the best club software you've used over the years. Knowing that we exceed your expectations in every category is a tremendous compliment, and we're committed to maintaining the highest standard of service. We truly value your input, and it's fantastic to hear that you appreciate how we actively seek and implement user feedback to make continuous improvements and upgrades to our features. Your satisfaction is our top priority, we're always eager to hear from users like you about how we can enhance our software to better serve your needs. We highly encourage you to take full advantage of our Community Forum, where you can share your ideas and suggestions for new features. Check out the link here: https://community.wellnessliving.com/page/home/. We understand that occasional issues may arise, but rest assured, our support team is dedicated to resolving them promptly and effectively. Your patience and understanding are greatly appreciated as we work to provide you with the best experience. If you have any more questions or concerns, please don't hesitate to reach out at support@wellnessliving.com. You can also visit our Knowledge Base for even more guidance on specific features at: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Once again, thank you for choosing WellnessLiving, and we're honored to be a part of your business journey. We look forward to continuing to provide you with top-notch service and support. Best regards, Crystal W. (Customer Advocate) KP Kelly P. Owner/CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Not worth it. " May 8, 2023 4.0 I'd say overall it was good in the beginning until they started making so many changes they couldn't keep up with themselves. I hope for their sake they can get it figured out, because they don't have an awesome reputation amongst studio \[sensitive content hidden\] right now. And our outboarding process was so painful it left a very bitter feeling around the whole experience. We weren't upset about the company when we first were leaving, we just needed something different, but they made it really hard not to be. Pros We signed up and used WellnessLiving for a couple of years before deciding to move on. It was comprehensive, relatively easy to use and had functions that we needed. Cons Every time they added new features, it was cool, but they never made any of the features awesome. They only worried about adding the new. Meanwhile, we had customer service issues every day because of the glitches in just the normal scheduling system. I didn't care about the upgrades if the basics didn't work. And our outboardinf process was a nightmare. They have outsourced their customer service and it is apparent. that they aren't actually concerned about the customer. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving Price Switched from [StudioBookings](https://www.capterra.com/p/126240/StudioBookings/) We loved StudioBookings, it was just very basic. It's great for a solopreneur or a very small studio. 1-5 instructors. Review Source Response from WellnessLiving Systems May 15, 2023 Hey Kelly, We're all about customer feedback and then taking that information to continuously improve in any way we can. We're doing it with our support team, we're doing it with our pricing plans and we're doing it with our software. We get requests from customers all the time, "why don't you add \_\_ feature", or "I'd love it if you could integrate with \_\_ platform", and then we build those features, which we release in our updates every few months. The impact can be amazing because even a simple enhancement to save a few clicks on one page can, over time, save staff hours of admin work, it helps your business and it also helps us be a better platform. We're sorry to hear that your experience wasn't positive when you were closing your account. It is our policy to require a phone call when you request an early account closure prior to the end on a 12-month plan, although I am glad to see that after speaking with our agent you were able to close your account on the timeframe you had in mind and without fee. We're sad to see you go but we hope you can find the right software for your business. Sarah M. (Customer Advocate) JB Jackie B. Office Manager Sports Used the software for: Less than 6 months ### "Wellness Living - Next Generation Booking" October 24, 2023 5.0 So far so good! The customer service has been excellent and whenever I have a question our onboarding specialist is on top of it almost immediately. Pros The client account management and history is a great new feature for us. We love the ease of use for our clients. Cons My least favorite thing is the data entry and conversion to wellness from our current booking system. Alternatives considered [Zoho One](https://www.capterra.com/p/166175/Zoho-One/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing WellnessLiving Ease of use and the app Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) We wanted our customers to have a better experience managing their own accounts and the idea of an app was also very alluring to us. Review Source Response from WellnessLiving Systems October 30, 2023 Hey Jackie, Thank you so much for the fantastic review! We greatly appreciate you choosing WellnessLiving as your new software provider. We're delighted to know that the client account management and history features have been a valuable addition for you. The ease of use for your clients is one of our top priorities, so it's wonderful to hear that it has had a positive impact on your business. Regarding the data entry and conversion process from your previous booking system, we completely understand your concerns. Please rest assured that your data is of utmost importance to us. If there are any issues with the migration, our support teams are available 24/7 to assist you. For any specific queries or assistance, please feel free to reach out to us at support@wellnessliving.com. We're thrilled that the Achieve Client App has helped elevate your brand and improve the overall client experience. As you're exploring our platform, don't forget that we offer a Customer Solutions Team that's committed to addressing any queries you might have. Additionally, we provide community-driven platforms where you can ask questions, provide feedback, and connect with other users. For further assistance, I've added links to each platform below. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Thank you once again for your kind words and for choosing WellnessLiving. We're excited to continue supporting your business and ensuring your experience remains excellent. Warm regards, Samantha B. (Customer Advocate) Similar Products Featured ## Related categories [Scheduling](https://www.capterra.com/scheduling-software/)[Membership Management](https://www.capterra.com/membership-management-software/)[Massage Therapy](https://www.capterra.com/massage-therapy-software/)