# Page 7 | WellnessLiving Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is WellnessLiving the right Club Management solution for you? Explore 608 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145039/WellnessLiving/reviews --- WellnessLiving 4.4 (608) [View alternatives](https://www.capterra.com/p/145039/WellnessLiving/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of WellnessLiving ## Showing most helpful reviews Showing 151-175 of 608 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DS Darlene S. Front Office Assistant Health, Wellness and Fitness Used the software for: Less than 6 months ### "Experience wellness with wellness living!" July 9, 2024 5.0 Pros I like how it is easy to use. It is great for scheduling & has excellent customer service. Cons I would say it may be a little difficult for new users to navigate. Over time you get used to it though. Review Source Response from WellnessLiving Systems July 10, 2024 Hey Darlene, Thank you for sharing your experience with WellnessLiving! We’re delighted to hear that you find our platform easy to use and that our scheduling feature and customer service have met your expectations. We understand that navigating new software can sometimes be challenging. That’s why we offer comprehensive onboarding and 24/7 customer support to ensure you and your team can make the most out of WellnessLiving right from the start. Our platform is designed to be intuitive, and we’re continuously working on enhancements to make it even more user-friendly for everyone. WellnessLiving provides an affordable, reliable, and all-in-one solution aimed at attracting, converting, and retaining more clients. Your feedback is invaluable in helping us improve, and we’re committed to making your experience even better. Thank you once again for your review! Best regards, Anthony S. (Customer Advocate) CR Chelsea R. Business Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Gym Management Software " May 24, 2024 5.0 Very good, highly recommend. Easy to use for staff and members alike, huge range of capabilities within the app and backend software. Made running the business that little bit easier! Pros The app makes booking super easy! The reporting capabilities and member notifications are great. Cons At times it was difficult to contact customer support being in Australia. Reason for choosing WellnessLiving The app capabilities with parents booking their children in for services. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody didn’t have the capabilities I needed with parents and child bookings in my business. Review Source Response from WellnessLiving Systems June 3, 2024 Hey Chelsea, Thank you for your review! We’re thrilled that our user-friendly app and comprehensive reporting features are enhancing your gym’s operations. We love our international customers and have a dedicated toll-free number specifically for our Australian customers, a member of our team will reach out to provide you with that number to ensure you do not incur any long-distance charges! You made the right decision by switching from Mindbody—we have so many customers that make that same decision every month! Our system is designed to streamline your operations and enhance the client experience, empowering your business to thrive. All the best, Anthony S (Customer Advocate) JS Jason S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "My Review " May 25, 2024 5.0 Pros the customer support was great. It was so nice to get on the phone and walk through my problems with everyone in a time of need Cons I did not like the fact that they have a annual contract each year. Ensure you know that before signing up. I was unaware of this. I thought it was month to month after the first year! Review Source Response from WellnessLiving Systems June 3, 2024 Hi Jason, Thank you for your review and for choosing WellnessLiving! We’re thrilled to hear that you found our customer support awesome and that we provided you with the necessary information to support your clients. Our 24/7 customer support team is dedicated to ensuring that all our users have a seamless experience, and it’s great to see that reflected in your feedback. We strive to be more affordable, user-friendly, and reliable compared to our competitors, as we know how hard our customers work every day! We pride ourselves on providing you with the automation tools and support you need to save time, elevate client experiences, and grow your business. Thanks for the feedback! Anthony S (Customer Advocate) HB Hana B. Solopreneur, Stretch Therapist, Personal Trainer Alternative Medicine Used the software for: 2+ years ### "Clunky Beast, Glitchy Software, Poor Tech Support, EXPENSIVE" May 14, 2024 1.0 The experience with WL was reasonable in the first year or so, but gradually soured as the poor business practices stacked themselves into a nightmare product. Pros Working with WellnessLiving for over 4 years, I got to know the software very well. It worked well in the beginning but too many "improvements" caused the software to become clunky, slow and glitchy for owners and clients. On a positive note, it allowed me to learn what works and what doesn't for my business; it made choosing an alternate EHR/CRM very easy. Cons Price did not remain as quoted (increased to 3x the quote): - When I first signed on, I was quoted a locked in price for the lifetime of use as long as I signed within a certain time period. In speaking with the salesperson, at the time, I praised them on how pleased I was to find a Canadian CRM that was quoting a price in Canadian Dollars, as this would make things easier when it came to bookkeeping. Unfortunately this was not upheld, and I was immediately charged in USD. Over the 4 ½ years I was with WL the price to increased to almost 3x the original quote. - The software got bigger and clunkier to use. My clients gradually became dissatisfied with the software as they had trouble accessing their accounts and booking appointments. they would also get bumped out of forms mid-completion and lose all their progress. -I constantly had to review client accounts for remaining visits bc it was too challenging for the client. -Tech support is definitely overseas, and communication is often a challenge. -When I finally decided to switch to a more appropriate EHR/CRM, I requested the data required for the migration. Instead of complying, WL tried to bully me into staying by diverting discussions to contract. As they were preventing me form doing my due diligence under PHIPA an PIPEDA, I finally had to initiate a complaint with the governing bodies in order to receive the data required. Review Source Response from WellnessLiving Systems May 16, 2024 Hey Hana, Thank you for your feedback. We apologize for the issues you've experienced. Our team is dedicated to providing transparent and efficient services. We are sorry to have fallen short of your expectations but rest assured as you know we have reached out and are waiting for a call back to discuss your account and help get things back on track asap! Gordon is a senior member of our Customer Excellence Team, and has been assigned to your account, and is ready and waiting to make this wrong, right. Warm regards, Anthony Spagnuolo (Customer Advocate) Colleen Michelle M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "I am a fan." May 16, 2024 5.0 Very good product with excellent support. I am grateful to them Pros The customer support is best in class. I have question that need a response immediately. They are very quick to respond. Cons I have no complaints about the software or the staff. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody was deceptive during COVID and expensive. Review Source Response from WellnessLiving Systems May 16, 2024 Hey Colleen Michelle, We’re thrilled to hear that you are a fan! 😊 As you know, we’re all about providing immediate assistance whenever you need it, ensuring that none of your questions go unanswered. We understand your concerns with Mindbody during the challenging times of COVID and their deceptive cost structure. We have had many, MANY customers transition over to us from Mindbody over the years. At WellnessLiving, we pride ourselves on being an affordable and transparent alternative. We ensure your business runs smoothly with our 24/7 customer support, all without any hidden costs. Thank you once again for choosing WellnessLiving. We are grateful for your support and look forward to continuing to serve your needs with our top-notch solutions and service. Take care, Anthony S (Customer Advocate) TK Tara K. Coach Individual & Family Services Used the software for: I used a free trial ### "Avoid! Waste of time and money!" May 14, 2024 1.0 When I first looked at WellnessLiving they were way too expensive. They call me to tell me they have drastically dropped their prices so I met with them and it seemed like a good fit. I met once with an onboarding specialist and she told me to log into my account with the login info given to me in an email and gave me her contact info, did a short demo and gave me some homework to do to set up the system on the back end in my account before our next session. After our meeting I try to login and I cannot get into my account. I quickly learn that they extremely poor customer service. I email the onboarding specialist and it takes her over 36 hours to reply and then says she doesn't regularly check the email she gave me during our 1st call. When I tried to call her and tech support, no one answered the phone. I have asked that they refund 4 days ago because I haven't used their service nor do I want to because their customer service is so poor. No response in 4 days! Avoid!! Pros Unsure because I never got to use it as I couldn't get into my account. Cons Lack of customer service and professionalism Being billed for a service I haven't used and no one returns calls or emails Review Source Response from WellnessLiving Systems May 16, 2024 Hi Tara, Thank you for your feedback. We sincerely apologize for the issues you've experienced. At WellnessLiving, we aim to deliver a seamless experience, and it's clear we missed the mark this time. We understand your frustration, and agree that taking 36 hours to get back to you is unacceptable. We’re taking steps to enhance response time and ensure more effective communication to prevent future issues. We have left you several voicemails and are eagerly awaiting your response to process your refund, rest assured we’re committed to resolving this promptly. Your feedback is invaluable in helping us improve and provide better service. We hope to have another chance to meet your business needs and show you the true value of WellnessLiving. Warm regards, Anthony Spagnuolo (Customer Advocate) LD Lara D. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Support team review" May 20, 2024 5.0 Really helpful onboarding team and \[sensitive content hidden\] was really helpful with some finance issues. Pros I like the support your receive and helpful staff Cons Poor integration with Meta ads, not enough marketing & pixel integration to get smoother sales funnels Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/) Reason for choosing WellnessLiving Great cheap intro offer, other local users so familiar with the system. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Needed greater flexibility of booking & managing other teachers classes Review Source Response from WellnessLiving Systems May 27, 2024 Hey Lara, Thank you for the fantastic feedback, and we’re thrilled that a referral led you to WellnessLiving. Our support team is proud to have streamlined your onboarding process, ensuring a smooth transition. Unlike Acuity Scheduling and Momence, WellnessLiving offers a comprehensive solution that improves all aspects of studio management. Our system supports flexible bookings and integrates advanced marketing tools to create efficient sales funnels that convert leads into loyal clients. We’re committed to providing a reliable, user-friendly, and cost-effective platform with 24/7 customer support, designed to help you attract, convert, and retain clients effectively. Thank you for choosing WellnessLiving. Best regards, Anthony S (Customer Advocate) GD Gaelan D. Managing Partner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great robust software. Great support." April 30, 2024 5.0 Pros Great overall functionalilty Robust features Responsive to their customers Constant software improvement Great education Very reasonable credit card processing fees Easy financial tracking Cons Calendar sometimes loads slowly when booking Some features aren't intuitive Reason for choosing WellnessLiving We had previous experience with them at a previous business and were familiar with it. Implementation was done for us. Very robust and had all the features we needed. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) We wanted an all-in-one software that would grow with us. Review Source Response from WellnessLiving Systems May 1, 2024 Hi Gaelan, Thank you for your wonderful feedback! We're thrilled you appreciate WellnessLiving's robust features and responsive support. Compared to solutions like Acuity Scheduling, we're proud to offer more comprehensive, user-friendly features tailored for growth. We’ve negotiated with many credit card processors to ensure our customers get the best rates in the industry, that's what true partnerships are all about. Also, I checked with the product team about the calendar loading times, and you'll be happy to know our team has optimized this to enhance your scheduling experience even further, and it will be released in the next update in June! For any other assistance, as you know, just email us at support@wellnessliving.com or just call us! Thank you for choosing WellnessLiving! We're excited to continue to grow with your business and are here to support you every step of the way. Warm regards, Anthony S. (Customer Advocate) TC Terry C. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Epic Yoga and Fitness" October 10, 2023 5.0 Wellness living has been a great product to use and has helped me grow my business. IT added a great virtual system quickly when needed. Pros Very versatile, easy to use, and always growing and coming up with new features Cons I'm not a big fan of the need to upvote for new advances. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) 2018 Review Source Response from WellnessLiving Systems October 13, 2023 Hey Terry, Thank you so much for taking the time to share your thoughts with us. We truly appreciate your feedback and are thrilled to hear about your experience with WellnessLiving! Our platform is indeed built with businesses like Epic Yoga and Fitness in mind, and we're delighted to hear that you find it versatile, easy to use, and always growing with new features. Your success is incredibly important to us, and we're dedicated to continuously improving and expanding our offerings. We understand your sentiments about the upvoting process on our Community Forum. While it might seem like an extra step, it's a way for us to prioritize enhancements that matter most to our valued users. The Community Forum is an amazing platform where business owners like you can connect, share insights, and shape the future of our software. It's all about supporting each other and making the most of our tools. Here's the exciting part – your engagement in our community comes with rewards! Every time you request or upvote a new feature or enhancement, you're automatically entered in a draw to win a $25 rebate check that will be deposited directly to your business's bank account. We want to assure you that your feedback doesn't go unnoticed, and it's a vital part of how we continue to evolve. So please feel free to reach out to us anytime at support@wellnessliving.com if you have questions, ideas, or if you need any assistance. Once again, thank you for choosing WellnessLiving. We're here to help you grow and succeed, and we look forward to being part of your journey. Warm regards, Jayson M. (Customer Advocate) MC Mathew C. National Virtual Services Manager Recreational Facilities and Services Used the software for: 2+ years ### "WellnessLiving was a game changer!" November 6, 2023 5.0 Amazing! Moving to WellnessLiving was a real game changer for us - both in our onsite locations and for our virtual offering. Pros The ease of use, for both our members and our staff. It is extremely easy to work with, even for those that are not very tech savvy, and if you have a question the Support team is always there to help and they generally reply with a video so you know exactly what to do! I really like that videos, marketing, etc., are all a part of the software and do not rely on third party subscriptions and integrations. I also appreciate that they are open to enhancement suggestions from their users. Cons Nothing. I really appreciate everything they offer and that they are open to improvement suggestions as well. Alternatives considered [ZingFit](https://www.capterra.com/p/159451/zingFit/)[ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reason for choosing WellnessLiving Features, ability to request enhancements, cost Review Source Response from WellnessLiving Systems November 16, 2023 Hey Matthew, Thank you so much for taking the time to share your experience with WellnessLiving! We're thrilled to hear that we've been a game-changer for your business. Your appreciation for our openness to enhancement suggestions means a lot to us. We are committed to continuous improvement, and your insights contribute significantly to our growth. If you ever have more suggestions or questions, remember, we're here for you. Whether it's through our 24/7 support, webinars, or our Knowledge Base with hundreds of articles, we aim to provide the resources you need. We invite you to explore our vibrant Community Forum, where you can engage with other users, share your ideas, and stay informed about our roadmap. Here are the links to our community-driven platforms below: Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Warm regards, Karina B. (Customer Advocate) TS Tracey S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "A++ After being a MindBody client for 15 years we moved to WellnessLiving and never looked back." November 6, 2023 5.0 A++ The stand out experience is with WL customer support. We know WL is are a living, growing, platform and things are not always perfect. But anytime we have an issue the team leaps into action and helps solve the problems and has a system in place to report any issue to evlivate to DEV Opt team. Pros Customer service is stellar and in real time which is very important for our client care and keeping our business moving forward. Cons Links are a bit buggy for client who use WL at other businesses. This is mostly when you use a link on a mobile phone for a class or event we are marketing. I would also like to be able to generate a link to a day and time, Trainer. Currently it links for services only generate to all. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) After 15 years of loyalty and someone who is an Industry leader in Pilates promoting MBO to our industry we felt MBO only cared about their Enterprise brands. Their customer service tanked and the system is super buggy with a lot of patches and API partners that do not run smoothy. They also marketing directly to our clients in the pandemic to undercut our offerings to sell their branded virtual direct services. Review Source Response from WellnessLiving Systems November 10, 2023 Hey Tracey, Thank you so much for taking the time to share your experience with WellnessLiving. We are thrilled to hear that you made the leap from Mindbody after 15 years and that WellnessLiving has become a crucial part of your business. We understand that change can be challenging, and we appreciate the trust you placed in us. Your positive remarks about our Customer Solutions Team have truly made our day. We take pride in offering stellar and real-time customer service to ensure your client care is top-notch and your business continues to thrive. We value your feedback on the links, and we acknowledge that there's room for improvement, especially with mobile phone usage. Your concerns about generating links for specific days, times, and trainers are duly noted, and we're committed to finding solutions. We encourage you to reach out to our Customer Solutions Team via phone and leave a voicemail or email at support@wellnessliving.com to discuss this further. Your insights are invaluable in helping us enhance your experience. At WellnessLiving, we view each challenge as an opportunity to refine and grow. Your observation about our living and growing platform is spot on, and we're dedicated to swiftly addressing any hiccups you may encounter. We truly appreciate your partnership and the collaborative spirit you bring to our platform. Remember, your voice matters, and we actively listen to our customers. Feel free to share any additional feedback or suggestions on our Community Forum. It's a space where your insights contribute to our continuous improvement, and we're excited to have you as part of our vibrant community. Here's the link: https://community.wellnessliving.com/page/home/ Once again, thank you for choosing WellnessLiving. We look forward to supporting your business and ensuring your experience remains exceptional. Warm regards, Carter F. (Customer Advocate) VR Verified Reviewer owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Don't do it!" July 15, 2023 1.0 It has been the worst experience, and still ongoing, seeing as they refuse to cancel my subscription, then lie and tell me I am on a contract, even though I have been with them for over 18 months.Save yourself the headache and go with anyone else. Pros Sales team - they have a really good sales team, but DO NOT believe them! Cons 1\. Customer support is barely there, rarely helpful - if you have an issue, good luck getting it resolved.2. Departments don't communicate with each other - Advise support to change billing address, still gets sent to wrong address.3. Partner program is a lie. Do not expect to get paid for referring other businesses.4. They will NOT let you cancel your subscription - once you decide to leave them, they try to convince you to stay, then refuse to let you go and lie to you. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving They sales representative was enthusiastic and made a lot f promises, however, the rest of the team did not deliver.My sales rep deserves a raise! Review Source Response from WellnessLiving Systems July 20, 2023 Hi Souli, We're really sorry to hear your experience wasn't positive. Senior specialists from our technical solutions team spent over eight hours assisting you with inquiries on software usage and other inquiries, including the Partner Program payments. We understand that there were some challenges with the Partner Program payment system updates we implemented last fall. Unfortunately, this resulted in several checks being sent to your previous address before we could address the issue and ensure that you received the several hundred dollars in Partner Program payments you were owed. As a company, our goal is to provide seamless and stress-free experiences for every customer, and we acknowledge that we fell short in this instance. On behalf of our team, I sincerely apologize for any inconvenience caused. Please know that the service contract you signed is based on a 12-month term, which is a standard agreement across all booking software providers. Requests for early account closure are evaluated on a case-by-case basis, and we do require additional information to further assess the request. However, I see that your account has now been approved for closure without any fees. While we're sorry to see you go, we genuinely wish you the very best in your future business endeavors. Susan A. (Customer Advocate) HS Hilary S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Then and Now" January 17, 2024 5.0 Wellness Living is easy to use and offers wonderful customer service. \[sensitive content hidden\] was one of the most exceptional customer service representatives I have spoken with. He recently assisted me with some issues and went above and beyond to understand and assist me. Pros We switched from Mindbody to Wellness Living 3 years ago because WL was a friend to small businesses unlike Mindbody with its one size one price fits all approach. Three years ago Wellness Living understood small businesses had different needs than big studios and wasn't forcing us to spend money on services we didn't need. However, the past year and a half this is beginning to change at Wellness Living. Cons Every year the price goes up SIGNIFICANTLY and it unfortunately feels more similar to Mindbody's approach. Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/)[Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/)[Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reason for choosing WellnessLiving Cost and \[sensitive content hidden\] (who unfortunately no longer works at WL). \[sensitive content hidden\] did an AMAZING job answering questions and demoing WL system. She took time to address all the concerns I had as an owner making a switch after 10 years with MB. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We switched from Mindbody to Wellness Living 3 years ago because WL was a friend to small businesses unlike Mindbody with its one size one price fits all motto. At that time Wellness Living understood small businesses had different needs than big studios and wasn't forcing us to spend money on services we didn't need or already have in place. Sadly in the past 18 months this is changing at Wellness Living. Review Source Response from WellnessLiving Systems January 19, 2024 Hey Hilary, Thank you for your feedback on WellnessLiving. We appreciate your support over the past three years and your initial satisfaction with our small business-friendly approach. Regarding the recent changes in pricing, we'd like to clarify our intentions. Our aim has always been to support small businesses like yours by offering tailored solutions. To continue providing excellent products and support, we've adjusted our pricing due to factors like R&D investments, enhanced security, and new features. We understand that price changes can be challenging, and we apologize for any inconvenience caused. Your satisfaction is crucial to us, and we're dedicated to keeping our pricing competitive and aligned with the value we provide. We value your feedback. Please reach out to our Customer Solutions Team at support@wellnessliving.com to discuss finding the best solution for your budget and needs. Warm regards, Jacob W. (Customer Advocate) MA Mohammad A. Software developer Computer Software Used the software for: 1-2 years ### "WellnessLiving is the product you need to run your physical life." March 4, 2023 5.0 A great application to use. It has all the requirement. The cost is a bit higher but overall it is good. Pros The staff is their asset. The support is really great and you feel they are very comfortable when they talk to you and support you. Cons They do not consider complains from the first time unless few people/users raise the flag with the same issue then they would consider that complain and start working on it. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing WellnessLiving The application is more user friendly and the interfaces looks better. As a user or when you are surfing the application you both feel you are finding what you are looking for. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) The support deteriorated. It is not becoming the first option to use for many. Review Source Response from WellnessLiving Systems March 13, 2023 Hey Mohammad, Thanks for the great review, it's awesome to hear that you like working with our support team. We offer substantial Help Center resources for our customers like the Knowledge Base (1000+ articles) and the Community Forum, but sometimes you'll have a question where you want to get an answer right away and there's no substitute for having a knowledge and savvy agent at the ready when you need it. I'd like to clarify on the part where you mentioned issues with the software. We provide immediate assistance to every customer inquiry, be it a question, an issue or even a complaint on how the software works. The way our process works is simple: you bring it to our support team, and we provide solutions based on your business needs and the use case. More often than not there's a setting in the backend or a way to it set it up differently which is exactly the type of thing our support team likes to help with. Frequently, we also get customer requests to enhance the software by adding or improving on certain features. These range from simple tweaks in the interface to entire new features for adding revenue streams. We build a lot of those enhancements with each of our regular updates and we use an upvote system where we prioritize topics that businesses are requesting the most. Occasionally we also come across instances where a particular feature isn't working as intended, and in those cases our development team fixes it right away - no upvotes required. We stand out from the competition in many ways but WellnessLiving customer support is what truly sets us apart. Thanks again for the great review. Steven H. (Customer Advocate) MC Michael C. Instructor / Business Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Yoga Sol Review of Wellness Living" August 29, 2023 5.0 Great solution for our membership, ecommerce, class bookings and more. We are very happy with this software and the availability of support. Pros Very intuitive software with functionality for all of our business needs. We love having our own dedicated app and the back office app (Elevate) is a great tool for our staff. Very simple deployment. Cons At this point we don't have any serious concerns. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving Functionality, personalized app, cost. Review Source Response from WellnessLiving Systems September 7, 2023 Hey Michael, Many thanks for the great review. We are really happy to hear that you've found WellnessLiving easy to use for you and your staff. Less time learning the software means more time available for helping clients and growing your business. Fortunately the dedicated client app makes it easy for clients to use as well, whenever they're booking services or checking their schedule on the Yoga Sol branded client app. It's like part of your business goes with your clients on their phone wherever they go, so you definitely want the best possible user experience. It's also great to provide another channel for your clients to make purchases online in a platform that's seamlessly integrated to their account, where they can easily manage their bookings, receive notifications and stay in the know on services, events and planned changes. You are more than welcome to contact our Customer Support Team at support@wellnessliving.com whenever you have a question, and thanks again for the great review. Thank you for choosing WellnessLiving! Ian N. (Customer Advocate) RC Renee C. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Good Ideas - TERRIBLE Execution" February 6, 2024 2.0 From the start I had red flags that I ignored. For example, I went to someone else's website to check out how they used WL. Then I "tried" to go to WL's main website and I kept getting redirected back to the website I had visited. This software did NOT make running my biz easier, I had so many procedures on how to do simple things like matching our daily deposits to the reports from WL b/c nothing was accurate. Updates, OMG, nightmares - whether it was poor design, poor testing b/f rolling out, poor programming or all of the above, I don't know but the number of times they broke (and continue to do so, I left 2 yrs ago) is amazing to me. What caused me to leave was one of these updates. They broke their recurring class booking - the system would REBOOK clients into classes they'd been removed from. Not only were we accused of doing this ourselves (you physically cannot book a client into a past class), I was told no less than 6 different times this was fixed just to prove it hadn't been. This caused us so much time & money b/c the only way to get rid of the rebookings, was to manually delete each one by hand. They had no way to do this for us. Now for the ugly truth - WL tries to say they're all about positivity (rainbows & kittens) but IMO they are a toxic company. They constantly blame their customers for issues found until you can prove it's their software. They never look at the issue first, always the end user. When I finally left, they BEGGED me to stay - told me they'd fix my issue (this was at least 3x of the 6 they told me it was fixed) and once they realized I was a lost cause, they threw up every roadblock possible. They told me they didn't know how to get my cc data b/c they never had clients leave (whatever...) and stonewalled me for MONTHS! I did finally get my data but only once I got the \[sensitive content hidden\] involved. Like what company requires you to get the \[sensitive content hidden\] of a company involved to cancel? A toxic one Stay away - it's been 2 yrs since I left and I still hear from clients about how to leave b/c they aren't able to reach anyone or are getting stonewalled. Pros Pretty colors and design, good concepts/ideas. There are a lot of things to like about WL conceptually. You can book clients into classes ongoing, you can link family members and have a single payment method. They offer events, discounts, gift cards, SMS communication (new) and so much more. But - read the rest of my review please Cons I was with WL for 5 yrs - multiple times a year, I'd even argue every single update, they would break the software. Sometimes it was minor, lots of times it was MAJOR! Every 6 weeks we'd have to brace for an update and figure out what got broken. Sometimes it wasn't even related to the update that was rolled out, their programmers just mucked stuff up. End users were beta testers. God forbid you have an issue, you'll be required to screen shot, video whatever was happening. Oh and don't forget to clear your cache... Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving Mindbody was too clunky and confusing... Switched from [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/) Wanted a better calendar/schedule which WL did have until they broke it. Review Source Response from WellnessLiving Systems February 8, 2024 Dear Renee, Thank you for sharing your feedback with us. We genuinely appreciate your insights into your experience with WellnessLiving. We're truly sorry to hear about the challenges you faced during your time with us. Your feedback regarding software updates and usability concerns is invaluable to us as we continuously strive to improve our platform and services. We understand the frustration caused by the recurring issues you encountered, and we apologize for any inconvenience or stress it may have caused. Your experience does not reflect the level of service we aim to provide, and we take your comments very seriously. We're actively addressing internal issues to improve user experience and prevent future occurrences. We apologize for any inconvenience and appreciate your input. Feel free to reach out if you need more assistance or have additional feedback. Warm regards, Morgan W. KW Kelly W. Martial Arts Instructor and business owner Sports Used the software for: 2+ years ### "Very Robust Product for Martial Arts" October 11, 2023 5.0 I love the product Pros This product handles anything we throw at it pertaining to Martial Arts. The technical support is top notch. Cons I find it to be expensive for a small business Reason for choosing WellnessLiving pricing Review Source Response from WellnessLiving Systems October 13, 2023 Hey Kelly, Thank you for your 5-star review! We truly appreciate your feedback and are delighted to have martial arts businesses like yours as part of the WellnessLiving community. While we understand that pricing can be a concern, especially for small martial arts studios. At WellnessLiving, we not only prioritize affordability but also aim to provide exceptional value to our customers and their clients, preventing the need for multiple third-party platforms to simplify your operations, streamlines your management tasks, and save you time and effort. Our all-in-one platform is designed to be a robust and versatile solution for managing your martial arts studio. We're committed to providing comprehensive support for the martial arts industry, including streamlined booking and scheduling, efficient member management, and our unique "belts" feature for tracking your clients' progress and belt promotions. Kelly, we're thrilled that you've had a positive experience with our Customer Solutions Team. Our team works diligently to provide the assistance you need, and it's great to know that their efforts have been top-notch. Should you ever have more questions, need assistance, or require guidance, please don't hesitate to get in touch with us at support@wellnessliving.com. In addition to our direct support, we offer community-driven platforms such as our Knowledge Base and Community Forum, which are valuable resources for finding answers to any questions you may have. I've included the links for each platform below for your reference. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Once again, thank you for choosing WellnessLiving, and we're here to support your martial arts business to help it thrive every step of the way. We look forward to serving you and your business for many successful years ahead. Warm regards, Austin M. (Customer Advocate) JR Jeff R. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "I have used plenty of types, and wellness living is good" October 11, 2023 5.0 The onboarding was a bit difficult even with a dedicated person to get you set up. They show you how everything works, but it's before you are actually using the software. Once the software is implemented, it's hard to remember everything and your dedicated onboarding guy is no longer there to help. So each issue goes to the service team. Overall things work the way they should and the software is great for most of what we need for our business. you can message and text clients through it, handle billing, and alot more. Pros The customer service is usually right on trying their best to help or point you to the right answer. Cons Some features like attendance tracking, do not work the way I expected and has been a pain, but all the other aspects of it are nice. Review Source Response from WellnessLiving Systems October 14, 2023 Hey Jeff, Thank you for taking the time to leave a review about your experience with WellnessLiving. We truly appreciate your feedback. It's great to hear that you've been making the most of WellnessLiving's capabilities to manage your business effectively. From your online store to membership management and billing, we're here to support every aspect of your business operations. We're also pleased to know that you find our functionality for sending emails and text messages valuable, as well as our assistance in setting up your White Label Achieve Client App. We understand that the initial integration phase can feel intense, but please know that we aim to equip you for success from the start. While your dedicated onboarding specialist may not be available after the system is live, our Customer Solutions Team is here for you 24/7. We're always ready to assist and provide you with the information you need to get the most out of our platform. Your satisfaction is our priority. For your attendance concerns, we recommend reaching out to our Customer Solutions Team at support@wellnessliving.com. They will be more than happy to assist you and ensure that the system functions in a way that aligns with your business needs. Your mention of our Knowledge Base and Community Forum is particularly encouraging. We've designed these resources to empower our users, and it's fantastic to hear that you've been exploring and finding them helpful. The Community Forum, in particular, serves as a platform where ideas and requests like the attendance tracking feature can be discussed. May I recommend that you hop on and suggest a solution to help us improve your attendance tracking. We're grateful for your support, and we're committed to continuing to enhance and improve our software to meet your evolving requirements and help you make the most of your WellnessLiving experience. Best regards, Fred W. (Customer Advocate) JM Jade M. Owner Operation Health, Wellness and Fitness Used the software for: 1-2 years ### "I am so sorry I ever used them" February 7, 2024 2.0 My biggest issue with this company is that their software really doesn't work. When I signed on with them in October 2022 they were okay, but recently I have discovered so many issues and when I try to get help with them, they don't really take accountability and instead try to push the problem back to you, when it isn't a user error. For example I did a promo where the first month of membership was discounted, but the bug discounted those people for months until I changed it. I lost a few thousand dollars from that. Then when I told customer service they directed me on how to do that promo, but I applied the promo right it just doesn't work. The worst part was when I cancelled, they charged me an "early cancellation fee" basically their contract renews in July and you're hooked in for a year, every year. I understand requiring commitment for your first year but I when I expressed that was unfair they were just like "well you signed the contract" so it's okay to put ridiculous things in your contract and hide behind it? So I was charged my early cancellation fee of $1000 plus $500 for my own data transfer plus and extra month out of nowhere that they said they would return but have not done so. Now they are dragging their feet (we're 3 weeks in) on the data transfer, but decided to push through the cancellation before that was done! So now I have no data and no new software, and no old software. I tried to contact my rep but the day she's cancelling me she's actually impossible to reach. Once they took me for all I'm worth they don't care about me anymore. Also, for several weeks we couldn't even download my app onto Android, I lost several customers this way. I would strongly advise against using Wellness Living. They sell you a cool slick software but it's a dinosaur with broken legs. Pros Reporting Customer service is accessible Cons Full of bugs Very hard to find resolution for issues Clunky Non consistent data throughout different reports Customer service blames you for their issues Review Source Response from WellnessLiving Systems February 12, 2024 Dear Jade, Thank you for sharing your experience, and we genuinely appreciate your feedback. We're deeply sorry to hear about the challenges you faced with our software and support services. Your experience does not reflect the standards we strive to maintain. We understand the frustration caused by encountering bugs and difficulties in resolving issues promptly. Our team is committed to continuously improving our platform's stability and functionality to provide a seamless experience for all our users. We sincerely apologize for any confusion regarding billing and contract terms. Transparency and fairness are paramount to us, and we're reviewing policies to ensure clarity. Additionally, we're actively expediting data transfer and addressing communication lapses to resolve any outstanding issues promptly. Please reach out to us directly at support@wellnessliving.com so we can further address your concerns and work towards a resolution. Warm regards, Tracy T. jC john C. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Wellness Living sets a new standard in the Customer Relation Management business" November 6, 2023 5.0 As previous stated, please take a look at the Pros Pros From pricing to onboarding (data migration) to implementation to support the WL platform is hands down the best system on the market. Any business owner would be a fool not to take a look at their offering. After 5 years, they continue to be the standard by which I gauge any other CRM platforms that try to win my business and network. Cons Recently speaking it is becoming difficult to get support on the phone. This is a first in the 5+ years that i have been with WL. Reason for choosing WellnessLiving As previous stated, please take a look at the Pros. The other would be platforms did not meet the standard that WL provided. Review Source Response from WellnessLiving Systems November 15, 2023 Hey John, Thank you so much for taking the time to share your fantastic review! We're thrilled to hear about your extraordinary experience with WellnessLiving and appreciate your kind words about our platform, from pricing and onboarding to your launch date and ongoing support. It's fantastic to know that we continue to set the standard for your business needs in the CRM industry. We apologize for any challenges you've encountered recently in reaching our support team over the phone. Your feedback is crucial, and we're actively working to enhance our response times. To address your concern promptly, we encourage you to call and leave a voicemail. Alternatively, you can send an email to support@wellnessliving.com with a detailed description of your concern. Once again, thank you for your glowing review and for being a valued part of the WellnessLiving community. Warm regards, Tony F. (Customer Advocate) JS Jo S. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "We love Wellness Living!" October 11, 2023 5.0 After a ton of reserach, we decided to dump Mindbody 2 yrs ago & go with Wellness Living as it was more affordable & had more options available as part of the basic plan to help our business. After covid we needed to cut our expenses. Everything was an extra charge with Mindbody. We love Wellness Living & all the many extra features available for us for much less than Mindbody. Pros We love that we have our own branded app! Everything is set up to make reserving classes, purchasing memberships, canceling reservations, & checking their schedules so easy since they can do everything directly on their phones. Cons We would like the option to have a longer reservation window (2weeks out) for our higher tiered membership. Alternatives considered [ZingFit](https://www.capterra.com/p/159451/zingFit/)[Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reason for choosing WellnessLiving Wellness Living was more affordable & had all the extra features we were looking for in a studio management software system. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Affordability, extra features, & the virtual studio Review Source Response from WellnessLiving Systems October 14, 2023 Hey Jo, Thank you for sharing your fantastic experience with WellnessLiving! We truly appreciate your positive feedback and are delighted to be part of your journey. From our virtual tools to our mobile apps, our goal is to provide your business with as much value as possible. We're thrilled to hear that you love our platform and that the White Label Achieve Client App has been such a valuable addition to your studio. Making it easy for your clients to reserve classes, purchase memberships, and manage their schedules directly from their phones is what we aim for – convenience and efficiency. We understand your request for a longer reservation window to support higher-tiered memberships. Your suggestion for more options in this regard is indeed valuable feedback. We're continuously working on improving our system, and we take every suggestion into account to enhance the experience for our users. You're welcome to visit our Community Forum to make this request: https://community.wellnessliving.com/page/home/ If you have any further questions or if you'd like to explore options for addressing your membership concerns, please don't hesitate to reach out to our support team at support@wellnessliving.com. We're here to assist you and help you find the best solutions for your needs. Once again, thank you for choosing WellnessLiving. We're dedicated to supporting your studio's success, and we're here to assist you every step of the way. Warm regards, Timothy G. (Customer Advocate) KG Kara G. Wellness Supervisor/Exercise Physiologist Hospital & Health Care Used the software for: 2+ years ### "Wellness Living for the Win!" October 11, 2023 5.0 I love the automated appointment confirmations and reminders. Pros Wellness Living is an intuitive software that allows us to do everything we need to do to run our programs. Ease of scheduling, tracking, reports, automated client reminders, payments, and marketing! I rarely need customer service because the software is so user friendly, but if I do I know I will get help and answers from friendly customer service agents. Thank you, Wellness Living Team! Cons I wish we can slide appointment blocks on the calendar for faster resheduling. Reason for choosing WellnessLiving Did the most for the best price. Review Source Response from WellnessLiving Systems October 14, 2023 Hey Kara, We're delighted to receive your outstanding 5-star review! Thank you for your kind words and for sharing your experience with WellnessLiving. We're thrilled that you've found our software to be an intuitive and user-friendly solution for running your programs. From scheduling to tracking, reports, automated client reminders, payments, and marketing, it's wonderful to hear that we've been able to support various aspects of your business operations. We take pride in offering a comprehensive solution tailored to businesses like yours. We understand the importance of being able to efficiently manage your appointments, and we're constantly working to improve our system. Your feedback about the rescheduling process is noted, and we're dedicated to enhancing your experience with WellnessLiving. It's fantastic to hear that our customizable appointment reminders have had such a positive impact on your business. Significantly reducing no-shows and late cancellations/reschedules is not only a time-saver but also a revenue-saver. We're here to help you succeed in every way we can. We're pleased that you rarely need customer service assistance, but rest assured that we're here for you whenever you do. Our Customer Solutions Team is committed to providing prompt, friendly, and effective support to ensure your experience with WellnessLiving is seamless. If you ever need assistance, have questions, or want to explore our resources further, don't hesitate to reach out. We're available 24/7 by email at support@wellnessliving.com, and we also offer community-driven platforms like our Knowledge Base and Community Forum to assist you with any inquiries you may have. Below I've included links for each platform for your convenience. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Thank you once again for your fantastic review. We look forward to continuing to support your business's growth and success. Warm regards, Mark S. (Customer Advocate) EL Edwin L. Owner Consumer Services Used the software for: 2+ years ### "Great managment tool, good company for partnershio" May 29, 2023 5.0 This is a complicated issue, dealing with fitness studios where we have many instructors and unique needs. Wellness living has always been willing to talk, meet us where we are, and make sure we are getting the support we need. Pros It has all the features of leading providers, but it is priced more competitively. Also, I feel that you get a real partner in Wellness Living. They want to meet the customers need. Also, Ade from customer service is a great rep who helped us through a rough patch in the business. Lots of very good people at this company who really care. Cons Sometimes you get duplicate customer data, and the automatic billing can be confusing Reason for choosing WellnessLiving Vagero, Glofox, Mindbody, Zenplanner Review Source Response from WellnessLiving Systems June 6, 2023 Hey Edwin, Thank you so much for the great review! Partnership is our favorite word, because we only succeed if we help your business grow too. In fact, our whole platform is geared toward helping business owners develop long-term strength through our integrated client management tools, recurring payments and powerful reporting. We are really glad to hear that you enjoyed working our customer service department. Caring team members like Adé have helped make the WellnessLiving experience uniquely supportive and dependable in the software space, and we're lucky to have him with us! We'll let him know about your review. We are always here for you when you need us, so let us know anytime you have a question or need help with the software. Thank you for choosing WellnessLiving! Ian N. (Customer Advocate) SJ Sarah J. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Critical to my business success " October 17, 2023 5.0 Love it! It’s helped grow my business and will continue to grow Pros It’s so easy for my clients to use- if I have questions Helpdesk is always available and answers all my questions Cons Sometimes the updates screw up my schedule Alternatives considered [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving Best fit my needs Review Source Response from WellnessLiving Systems October 19, 2023 Hi Sarah, Thank you so much for your fantastic review! We're thrilled to hear that WellnessLiving has been critical to your business success. We take your feedback to heart, and we truly appreciate your input on our regular updates. These updates are designed to enhance our software's functionality and provide even more value to businesses like yours. We understand how important it is that each new release runs smoothly and benefits your business, so your feedback is invaluable in achieving that goal. We're delighted to hear that you find our software easy to use for your clients and that our Helpdesk has been there to answer all your questions. Providing a seamless experience for you and your clients is our top priority. Additionally, we offer community-driven platforms like our Knowledge Base, packed with detailed articles, and the Community Forum, where you can find answers, address concerns, and engage with others in our thriving community. I've included the links for each platform below for your reference. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ If you ever need assistance, please feel free to reach out to our Customer Solutions Team. You can contact us at support@wellnessliving.com, and we'll be more than happy to help you. Thank you once again for your support and for being a part of the WellnessLiving family. Here's to your continued growth and success! Warm regards, Michael P. (Customer Advocate) EM Erin M. Golf instruction Sports Used the software for: 1-2 years ### "Hands off business management" September 18, 2023 5.0 Pros I chose Wellness Living as I needed a scheduling software that did all the work for me. My students can login online and book and cancel their own lessons. There is even a wait list option, that is incredibly useful as a golf, professional! Cons My students get a little confused about waitlist appointments, but overall, I am happy that there is an option Reason for choosing WellnessLiving Cost, and the features were quite similar to MINDBODY Review Source Response from WellnessLiving Systems September 21, 2023 Hi Erin, Thank you for choosing WellnessLiving and for taking the time to share your feedback with us! We're thrilled to hear that our scheduling software has made managing your golf lessons a breeze. Offering students the flexibility to book and cancel lessons online, as well as providing a waitlist option, can indeed be a game-changer for golf professionals like you. It's not uncommon for students to have some questions about waitlist appointments initially, but we're here to help you and your students navigate any challenges. Our support team is always just a message or call away if you or your students ever need assistance. We're delighted that you found our software both cost-effective and feature-rich. WellnessLiving is designed to cater to a wide range of businesses within the fitness industry, including golf clubs. We're proud to support your business and look forward to continuing to provide you with the tools you need to succeed. And, Erin, if you ever have more feedback or questions, please don't hesitate to reach out by email, phone, or visit our Community Forum at https://community.wellnessliving.com/page/home/ Your input helps us enhance our software and provide an even better experience for our valued customers! Warm regards, Dana T. (Customer Advocate) Similar Products Featured ## Related categories [Scheduling](https://www.capterra.com/scheduling-software/)[Membership Management](https://www.capterra.com/membership-management-software/)[Massage Therapy](https://www.capterra.com/massage-therapy-software/)