# WellnessLiving Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WellnessLiving the right Club Management solution for you? Explore 608 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145039/WellnessLiving/reviews --- WellnessLiving 4.4 (608) [View alternatives](https://www.capterra.com/p/145039/WellnessLiving/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of WellnessLiving Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews DW Destinee W General ManagerSports, 11 - 50 employeesUsed the software for: More than 2 years. “Enjoy that they have a mobile app that we can customize to our own brand for the customers to easily use and access their classes and account.“ March 19, 2026 Krista M Studio OwnerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “Your actual contract is not what you sign its the terms and use located on their website. When they increase your fees annually, you don't get a notification, and you will not be notified when your contract is up for renewal.“ March 18, 2026 Claire B Yoga TeacherHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “The feature set is strong especially for studios that have multiple offers like classes, packages and recurring memberships.“ December 23, 2025 DR Devi R OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “They use one merchant processor that charges you with hidden fee such as annual fee, monthly PCI compliance, etc without notifying your business. When you want to cancel, they play you and waste the time so, they charge you extra money.“ December 19, 2024 SE Shawn E Massage TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “This has been one of the best software suites I have used for my company, it easily handles scheduling, client profiles, notes, and cashing out people.“ May 5, 2025 Krista M Studio OwnerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “After 9 years with them, I cannot wait to be finally done; that is when they stop begging me to stay, and finally terminate this auto-renewal contract that I am stuck paying until the end of the year.“ March 18, 2026 JF Jacqueline F OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “The platform makes managing appointments, payments, and client communication seamless and stress-free.“ December 12, 2025 Krista M Studio OwnerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “The contract that you sign is on auto-renewal. When you try and cancel it they will make it extremely difficult to terminate.“ March 18, 2026 ## Showing most helpful reviews Showing 1-25 of 608 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rene K. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "No Regrets!" August 6, 2025 5.0 Automating my small business with Wellness Living is one of the best business decisions I've made. It has helped me automate and streamline so many processes including scheduling, client management and invoicing. The system is very intuitive and they're constantly updating the software with helpful enhancements. I've used other client management systems in the past and I can't get over how much more user friendly WL is. All the information is right where you need it. Onboarding and learning how to use the system was much easier than I anticipated and the Wellness Living staff are exceptional. No matter how big or small the question or issue, they are right there to help with timely responses, patience and careful instruction. In the midst of onboarding, I had a significant family matter arise that needed my undivided attention. I brought this to customer solution's attention and they were beyond supportive granting me a pause in my onboarding and subscription while I tended to the situation. For me, this speaks volumes about the kind of company WL is, a true trusted partner. I am so grateful! Pros Their Customer support & user interface. I am a solo business owner so it's very comforting to know that they are right there when you need them. The user interface is smart & forward thinking. Everything you need is right there. Cons Even though I was pleasantly surprised how well the onboarding went overall, at times it felt daunting & overwhelming... like anything new Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving Far better user interface and much more value Review Source Response from WellnessLiving Systems August 7, 2025 Hi Rene, thank you so much for sharing your heartfelt and thoughtful review. It truly means the world to us to hear how WellnessLiving has made such a positive impact on your journey as a solo business owner. Knowing that our platform has helped you streamline and automate essential aspects like scheduling, client management, and invoicing is incredibly rewarding for our entire team. We’re especially grateful for your kind words about our customer support. Our team is dedicated to being there when you need us most, and your story highlights exactly why we do what we do. We're glad we could offer flexibility and compassion during your onboarding pause, it’s important to us to show up not just as a software provider, but as a trusted partner in your success. Thank you again for your trust and for choosing us as your business partner. Warm regards, Benjamin K. SG Savaná G. Director of Operations Sports Used the software for: 2+ years ### "A supportive, reliable system that’s grown with our business”" December 30, 2025 5.0 We moved to WellnessLiving during a period when our business was growing quickly and our old scheduling system just couldn’t keep up anymore. The shift made our day-to-day operations feel much more organized and predictable, especially with lessons tied to specific practice bays! that change alone solved a lot of stress for our team. It’s not perfect, but it’s been a meaningful, supportive system for us as we’ve continued to grow. Pros The overall onboarding experience great. They really take the time to understand how we operate and took the extra effort to work with us on solutions. Cons Fixes and alterations to the system can sometimes take longer than ideal, but there's always a follow up. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving Wellness Living had the ability to manage room access/bay access Switched from [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/) They were not able to mange room bookings which resulted in multiple double bookings Review Source Response from WellnessLiving Systems January 6, 2026 Thank you so much for sharing your experience, Savana. We’re really glad to hear that your onboarding process felt thoughtful and collaborative, and that our team took the time to truly understand how your business operates. Supporting growing businesses during periods of rapid change is exactly where we aim to add the most value, so it’s great to know the transition helped bring more organization and predictability to your day-to-day operations. We especially appreciate you highlighting how tying lessons to specific practice bays helped reduce stress for your team. It’s always rewarding to hear how a specific workflow improvement can make a meaningful difference. We also understand your feedback around fixes and system updates sometimes taking longer than ideal. While we work hard to ensure changes are implemented carefully and reliably and your feedback helps guide our ongoing improvements. Warm regards, MaryLee Pamela D. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Not Recommended" August 13, 2025 2.0 Agreed to less than $100 per month. They actually took over $300 per month. They blamed it on me not being PCI compliant and promised a refund when I did become compliant. So, I jumped through the. hurdles and became compliant, and guess what? No refund. They have been asked numerous times to cancel my account bc my business closed at the end of July. Well... guess what? I just got charged over $300 for the month of August and no more business. They also continued to charge my members after being asked not to numerous times. I WOULD NOT RECOMMEND. Pros They were quick to respond to customer service technical issues. Their system is very complex and can do a lot, but it is not user friendly. Cons Excessive charges. Interface NOT user-friendly at all. Refused to turn off services and kept charging me and my members after business closed. Review Source Response from WellnessLiving Systems August 20, 2025 Hi Pamela, Thank you for sharing your feedback with us. We’re very sorry to hear about your recent experience and the frustration it has caused you. This is certainly not the experience we want for our customers, and we sincerely apologize for the inconvenience. Please know that we take your concerns very seriously. A senior member of our Customer Success team will be reaching out to you shortly to personally review your account, address the charges, and ensure your concerns are resolved as quickly as possible. We truly value the time you’ve spent with WellnessLiving and want to make this right for you. Best regards, PW Pamela W. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Satisfaction " July 10, 2025 5.0 The features and performance of WellnessLiving have been well-received by my yoga studio. The design and comprehensive tools have improved operations, including online scheduling, payment processing, marketing, and customer relationship management. Clients love my user-friendly mobile app, which simplifies bookings and engagement. There has been a noticeable increase in efficiency and client satisfaction since implementing Wellness Living. Highly recommend!!! Pros The platform's intuitive design makes it easy to navigate and master. Its clear layout and logical workflow prevent users from feeling overwhelmed, even when tackling complex tasks. The platform offers a wealth of functionality, providing everything needed to accomplish goals efficiently without needing additional software or workarounds. Cons Customer service never picks up when I call, they call back and sometimes it takes a while to get a call back. Price has increased and hopefully no more increases. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We made the switch for cost reasons, Mindbody became incredibly expensive Review Source Response from WellnessLiving Systems December 3, 2025 Hi Pamela, Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that WellnessLiving has helped streamline your studio’s operations — from online scheduling and payments to client engagement through your branded app. It’s wonderful to know that both your staff and students are seeing the benefits! We truly appreciate your feedback regarding phone support and pricing. Our call-back system is designed so that you never wait on hold, but we understand how important timely responses are and we are continually optimizing our processes to ensure you get the fastest possible support experience. Your comments on pricing are also very valuable — we always aim to deliver strong return on investment through innovation and continuous improvements, especially compared to other platforms in the industry. Best regards, Marylee B. JY Jack Y. Owner, Chief Instructor Sports Used the software for: 6-12 months ### "The best school/membership management system" November 25, 2025 5.0 From the testing phase, through initial setup, training, go-live and ongoing use and support, everything went as expected. This system is well thought out. When I began using the system, the software is very mature and as a result, I have not experienced any technical issues. The level of support is phenomenon, all my request for help are replied almost immediately. The technical support are personable and knowledgeable as well. Pros The most I like about this product are the complete and powerful features. The customer support is also excellent. The cost of using the standard package is already meeting all the needs for my school. Booking and appointment features are very easy to use. Cons So far, I cannot think of anything I don't like. I have not experienced anything that is not meeting my expectations yet. As an experienced ERP implementer (over 20 years), I can say this responsibly. Alternatives considered [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/)[Paid Memberships Pro](https://www.capterra.com/p/265352/Paid-Memberships-Pro/) Reason for choosing WellnessLiving WellnessLiving is specifically designed for membership oriented school/studios. The system tailors for school/studio owners. There works perfectly out of box without customization. Review Source Response from WellnessLiving Systems December 5, 2025 Hi Jack, Thank you so much for taking the time to share such an insightful and thoughtful review. We’re thrilled to hear that your experience—from testing and onboarding to ongoing support—has met your expectations, especially given your extensive background in ERP implementation. It means a lot to us that you find the platform mature, reliable, and equipped with the powerful features your school needs. We’re also delighted that our support team has been consistently responsive and helpful whenever you’ve reached out. Your feedback reinforces our commitment to delivering an intuitive, dependable, all-in-one solution for businesses like yours, and we’re grateful to have you as part of the WellnessLiving community. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com ! Best regards, Marylee PF Patty F. Owner and founder Health, Wellness and Fitness Used the software for: 2+ years ### "Happy Client" October 21, 2025 5.0 My experience has been, very good customer service, reliable AI support too. Wellness Living is always making upgrades for the software. Pros I love the AI driven customer support, it's been very helpful. This software are good features such as the branded app. Cons A little bit more money then other software packages. I don't like the virtual package, I would prefer all the recorded classes be available to everyone. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Cost was getting too out of control and I needed a virtual platform. Review Source Response from WellnessLiving Systems October 30, 2025 Hi Patty, Thank you so much for your kind words and for sharing your positive experience! We’re delighted to hear that you’ve been happy with our customer service and that our AI-driven support and branded app have been helpful for your business. It’s wonderful to know you’ve noticed the ongoing upgrades we make to enhance the software. We also appreciate your feedback regarding pricing and virtual package accessibility — insights like yours help us continue improving and exploring ways to bring even more value to our community. We’re so glad to have you with us and look forward to supporting your continued success! Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com. Best regards, Marylee B. KC Kristen C. Founder Performing Arts Used the software for: 2+ years ### "Love this software" October 8, 2025 5.0 Pros My studio has used WellnessLiving since we opened in 2022. I love that it's a software that we can grow into. Customer service gets back to me quickly when I need it, and my students really enjoy our personalized app. It's great to have so many different ways for my students to book classes, rentals, and other services. I've recommended it to two of my other studio \[sensitive content hidden\] friends already! Cons Some of the transactions or reports can be a bit clunky. All the information is available, but sometimes it doesn't feel super intuitive. Alternatives considered [Jackrabbit Dance](https://www.capterra.com/p/93349/Jackrabbit-Dance/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving I didn't like the interface of MindBody. JackRabbit lacked the functionality I wanted Review Source Response from WellnessLiving Systems October 15, 2025 Hi Kristen, Thank you so much for taking the time to share your experience! We’re thrilled to hear that WellnessLiving has supported your studio’s growth since opening in 2022 and that both you and your students are enjoying the personalized app and flexible booking options. It means a lot that you’ve even recommended us to other studio owners, we truly appreciate your trust and confidence in our platform. We also value your feedback regarding transactions and reports. Our team is always working on making features more intuitive and seamless, so your input helps guide future improvements. We’re so glad to have you as part of the WellnessLiving community and look forward to supporting your studio for many more years to come! Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Marylee B. NS Natalie S. Chief Operating Officer Health, Wellness and Fitness Used the software for: 2+ years ### "WellnessLiving - Best Fitness Platform" August 19, 2025 5.0 10/10 - There is not a platform that can compete with WL at the moment. We do not plan on switching to anyone else. Pros Customer Support, innovativeness, regular updates and new features. Also - it's the best bang for your buck when it comes to client management and support. It's easy to schedule appointments, the interface is modern and sleek, and our customers data is secure. Cons There are important features that I believe should be created over other features that are submitted via the requests. Alternatives considered [Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/)[PushPress](https://www.capterra.com/p/172781/PushPress/) Reason for choosing WellnessLiving WellnessLiving was just a better product all around. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Price, support, and features. Mindbody could not provide sufficient support or features for their "robust" platform. It didn't function correctly and no one could ever help you. They were also way expensive for what they offered. Review Source Response from WellnessLiving Systems August 20, 2025 Hi Natalie, Thank you so much for your wonderful review! We’re thrilled to hear that you value our customer support, the regular updates, and the innovative features we continue to roll out. It’s also fantastic to know that you find WellnessLiving to be the best value for client management and support, with an interface that’s modern, secure, and easy to use for both scheduling and data management. We appreciate your feedback regarding feature prioritization, and we’ll be sure to share this with our product team as we continue to shape our roadmap based on customer needs. It’s incredibly motivating to hear that you rate WellnessLiving a 10/10 and have no plans to switch, your trust means the world to us. Our 24/7 support team is always here to assist you and can be reached anytime at support@wellnessliving.com Best regards, Benjamin K. BN Bernie N. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Software " August 8, 2025 5.0 I have been approached several times to give other softwares a chance and have not all felt the need to change. Pros WellnessLiving makes running a business easy. Everything is all in one place. We have detailed profiles for all of our clients, their attendance and spending history. We can plan events and send marketing emails all from WellnessLiving. This saves time and money having everything on one platform. Their customer service is top notch! If I ever get stuck or need to learn a new feature, their team is quick to respond. The thing I love the most is they are always improving and adding new features! They listen to their businesses and try everything they can to make our life easier! Cons For the most part Wellnessliving has been a great software! My instructors had a bit of a time to get use to it. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) price and service was not appropriate for my needs Review Source Response from WellnessLiving Systems August 12, 2025 Hi Bernie, thank you for your glowing review and for sharing your experience with WellnessLiving! We’re thrilled to hear how having everything in one place from client profiles and attendance tracking to event planning and marketing has made running your business easier and more efficient. It’s wonderful to know that our platform has saved you both time and money, and that our constant improvements and new features have been valuable to you. Your praise for our customer service means so much to our team, as we strive to respond quickly and ensure you feel confident using every feature. We also appreciate your note about instructors needing a little adjustment time,transitioning to a new system can take some getting used to, but we’re always here to support you through it. The fact that you’ve been approached by other software providers and never felt the need to switch truly speaks volumes. Best regards, Benjamin K. SL Shelly L. Head of Marketing and Business Operations Executive Office Used the software for: 2+ years ### "Way Better Than MBO" July 8, 2025 4.0 Generally good. Willing to help but sometimes encumbered by off shore tech support. We've had a good experience with account managers, most of whom are willing to help but lack the ability to garner senior management attention. Pros Intuitive, full functioning platform for running our barre fitness practice. I like that the platform continues to evolve. Cons We have been requesting some new FitVid functionality for over 2 years as a means to grow our business. We have also encountered account manager turnover which has slowed down the attention on this request in particular. Alternatives considered [Arketa](https://www.capterra.com/p/212718/Sutra-Fitness/)[Momence](https://www.capterra.com/p/229516/Ribbon/)[Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reason for choosing WellnessLiving At the time, a better fit and features we needed to grow our business Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Looking for better tech for our needs and growth plan Review Source Response from WellnessLiving Systems July 9, 2025 Hi Shella, Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that you find WellnessLiving intuitive and well-suited for managing your barre fitness practice and even more so that you see the value in how the platform continues to evolve. Your feedback and long-term partnership truly mean a lot to us. We also appreciate your honesty regarding the challenges you’ve encountered, particularly with your FitVid feature request and account manager transitions. We understand how frustrating it can be when progress on critical requests slows down, and we are committed to getting this back on track. I’ve already flagged this with our team to ensure your concerns are reviewed at a higher level. Your voice is incredibly valuable to us as we continue improving WellnessLiving to meet the evolving needs of fitness businesses like yours. Warm regards, Benjamin K. XC Xiaobo C. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "A good product with great potential" March 20, 2025 4.0 Overall, it's a good product, with friendly customer service, seemingly understaffed engineering team, and questionable product strategy. It suits our needs and so far I don't regret picking it. Pros I've done pretty extensive research before I chose WellnessLiving, mostly because of the unique set of features they have which suits our needs the most. It's not the most mature software out there and many of the features would still need more fine-tuning, but it can do a few things that most other platforms does not support, like recurring booking, and extensive reporting etc.. The customer service is quite responsive and accessible as well. Cons Many of the features still need more fine-tuning, for optimization or even bug-fixing. They seem to have a strategy that focuses on building new corner case features instead of fixing existing ones, so it could take months to address existing issues, and it could be rather disruptive for our business. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Momoyoga](https://www.capterra.com/p/155546/Momoyoga/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reason for choosing WellnessLiving WellnessLiving has some critical features that we need while others don't, like recurring class, recurring booking, gift card, client measurement, etc. And the price is more reasonable. Review Source Response from WellnessLiving Systems March 25, 2025 Hi Xiaobo, thank you for taking the time to leave your thoughtful review! We’re glad to hear that WellnessLiving’s unique features, like recurring booking and extensive reporting, have been a great fit for your business needs. It’s always our goal to provide a platform that stands out in both functionality and ease of use. We also appreciate your feedback regarding areas for improvement. Our team is continuously working to refine and enhance the platform, and your insights help us prioritize developments that matter most to our users. If there are specific enhancements you’d like to see, we encourage you to submit feature requests through our Community Forum. We’re grateful for your support and are always here to assist you! If you ever need anything, our 24/7 support team is reachable at support@wellnessliving.com. Best regards, Benjamin K. NH Nancy H. CEO and Co-Founder Sports Used the software for: 2+ years ### "Best system & customer service we have ever experienced " March 12, 2025 5.0 We fell in love with the system the moment we saw it almost 2.5 years ago when we decided to open our Pole Dance Academy. Eventhough it was a bit pricy for us & the currency and economy in Egypt is extremely unstable we decided to go for it (as previous clients of Mindbody, we where beyond happy to find a system that offers much more & that is super pretty & inclusive of all services). We have been struggling alot with our business growth due to the economy but we really didn't want to give up because we are super passionate about what we do helping & empowering women through sports & training. We almost gave up on the app and each time the wellnessliving team (especially \[sensitive content hidden\]) helped us out and gave us exceptions to be able to go through. Thank you so much to our Wellnessliving family, we are beyond grateful to have you & for all your unconditional support. Pros Everything about wellnessliving is amazing. The interface itself is user friendly, beautiful on the eyes & inclusive of all services we need. Moreover the team & customer care is unbelievable, we see that the company doesn't just care about profit & numbers, you really care about the customer experience and helping out at your highest capacity to facilitate your partners' business and to help wherever you can. A special thanks to \[sensitive content hidden\] (Customer Success Manager), he has been with us since the beginning and he really made our life a million times easier and helped us with our small business. Thank you we appreciate it. Cons The only thing we struggled with is the pricing with the currency devaluation & economic crisis our country has been going through it has been challenging. but to be honest, the team at wellnessliving really understood our struggles & facilitated the best options with us. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving friendly user interface value for money beautiful app in the initial meeting for the demo we fell in love with the kindness & way of the sales agent who showed us wellnessliving Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) hate the interface (not user friendly) No value for the money Review Source Response from WellnessLiving Systems March 14, 2025 Hi Nancy, thank you for your heartfelt review! We are truly honored to be part of your journey and to support your Pole Dance Academy. It means the world to us that WellnessLiving has provided you with the tools you need to run your business while also being a partner you can rely on. Our mission is to do more than just provide software, we genuinely care about our customers' success, and knowing that you've felt supported every step of the way is incredibly rewarding. We appreciate you sharing your challenges with pricing due to economic fluctuations. We understand how difficult these situations can be, and we’re glad our team could work with you to find the best possible solutions. Your passion for empowering women through sports and training is truly inspiring, and we’re grateful to be a part of your success story. Thank you again for your kind words and for choosing WellnessLiving. Best Regards, Benjamin K. AO Alexis O. Strength Coach, Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Game changing software! " February 24, 2025 5.0 I've been using this software for my small business for five years now and it has been a game change! Not only does it optimize our business, it's user-friendly for our vast clientele (which ranges in age) and their tech team always so amazing and helpful. Very reliable service and product, highly recommend. Pros Tech support is unmatched Very reliable User friendly from customer POV Cons Can't come up with much. The staff app/browser website could be more consistant Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving More customizable, we could select every single detail and since our business is so unique, this was a huge selling point. Staff was super friendly as well. Review Source Response from WellnessLiving Systems February 27, 2025 Hi Alexis, thank you for taking time and sharing such amazing review and for trusting WellnessLiving for the past five years! We’re excited to hear that our platform has been a game-changer for your business, helping you optimize operations while providing a user-friendly experience for your diverse clientele. It’s also great to know that our tech support team has been there whenever you needed them, your success is our priority! We appreciate your feedback on the staff app and browser consistency. We’re always working to improve our platform, and insights like yours help us refine the experience for businesses like yours. Thanks again for your support and recommendation! If you ever need assistance, our 24/7 team is always here and reachable at support@wellnessliving.com. Best regards, Benjamin K. JR Julieta R. Doctor of Chiropractic Health, Wellness and Fitness Used the software for: 1-2 years ### "Excellent Customer Service" February 4, 2025 5.0 We switched to Wellness Living after 10 years with another scheduling service and need to say that the customer service we are receiving is outstanding. The staff is friendly and very responsive. Highly recommend. Pros The customer service is outstanding. Whenever I reach out with an issue I usually get a response within 24-48 hours. Cons Accessing patient notes is not ideal. I need to open each patient visit notes instead of having access to all the notes at once for comparison of the patient's progress. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) I would call Mind Body with a question, be put on HOLD for an eternity, and if I forgot to ask something I'd had to do it all over again. So frustrating! Review Source Response from WellnessLiving Systems February 6, 2025 Hi Julieta, thank you for your kind words and for choosing WellnessLiving after 10 years with another system! We are thrilled to hear that our customer service team has been responsive and supportive. Providing outstanding service is our top priority. Your experience is exactly what we strive for. We appreciate your feedback on patient notes. While notes currently need to be accessed individually, our robust client profiles and reporting tools help streamline tracking and management. We’re always working to enhance features based on user feedback, so we value your input! As you may know, our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Benjamin K. NP Nicole P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great platform!" January 14, 2025 5.0 I've been really happy with Wellness Living as a whole! Pros Wellness Living has been such a great change from my last CRM platform. It is SO much more user friendly and has an intuitive design to allow teaching your staff how to use it so easy. I love the text options and the white label app too. The app has taken my business to the next level for sure! :) Cons I want my clients to easily see their attendance history so they can push themselves to reach new milestones at the studio. I want emails to clients to reflect my hex colors and to offer cool layouts. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Too expensive and not user friendly for me or clients Review Source Response from WellnessLiving Systems January 15, 2025 Hi Nicole, thank you for your wonderful review! We’re excited to hear that WellnessLiving has been a great fit for your business and that the user-friendly design and white-label app have made such a positive impact. We’re also glad the text options have been helpful! We appreciate your feedback on client attendance history and email customization. Your suggestions are very helpful as we continue to enhance our platform. We’re always looking for ways to improve the experience and will consider these features for future updates. If you ever need further assistance or have more ideas to share, feel free to reach out to us at support@wellnessliving.com. We're here to support you! Best regards, Benjamin K. JC Jenny C. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great for Pilates Studio scheduling" January 24, 2025 5.0 Excellent support - tech staff friendly and knowledgeable Pros The WellnessLiving support staff is always helpful and polite. They are knowledgeable and give me the help I need promptly! The website is flexible and really works well for a busy studio schedule! Cons Because it does so much, it takes awhile to fully learn all the applications of their website. Alternatives considered [Timely](https://www.capterra.com/p/142756/Timely/) Reason for choosing WellnessLiving best options and value for what I needed Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) needed more flexibility and scheduling options Review Source Response from WellnessLiving Systems January 28, 2025 Hi Jenny, thank you so much for your fantastic review! We’re so glad to hear that WL has been a great fit for your Pilates studio and that our support staff has been helpful, friendly, and prompt in assisting you. We strive to provide excellent customer service, and it’s wonderful to know that we’re meeting that goal for you. We’re also happy to hear that the flexibility of our website has worked well for your busy studio schedule. We understand that with so many features, there’s a bit of a learning curve, but we’re confident that once you’ve explored all the capabilities, it will continue to streamline your operations and improve your experience. If you ever need assistance or have any questions as you continue using WL, don’t hesitate to reach out to us at support@wellnessliving.com. We're always here to help! Warm Regards, Benjamin K. jG jennifer G. Front desk Health, Wellness and Fitness Used the software for: 2+ years ### "Choose Wellness Living" January 18, 2026 5.0 My experience with WellnessLiving has been very positive. It’s easy to use, well organized, and the reports are helpful. The setup process was smooth and straightforward. Pros Easy to navigate and user-friendly. Simple booking and membership management. Helpful reports that show membership revenue and total visits. Smooth onboarding and setup process. Everything is organized in one place. Reliable and works consistently. Cons Takes a little time to learn all of the features but that is a normal part of the learning process. Wellness Living’s customer service had multiple meetings with me to navigate everything and was super helpful. Review Source Response from WellnessLiving Systems January 27, 2026 Hi Jennifer, Thank you so much for sharing your positive experience with WellnessLiving. We’re glad to hear that you’ve found the platform easy to navigate, well organized, and reliable, and that the booking tools, membership management, and reporting features are helping you stay on top of your revenue and visits. It’s also great to know that your onboarding experience was smooth and that our team was able to support you through multiple sessions to ensure you felt confident using the system. We truly appreciate your feedback about the learning curve as well. With a feature-rich platform, it can take a bit of time to explore everything available, and we’re always happy to help you uncover tools, shortcuts, and reports that can further streamline your workflow and save time as your business grows. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com ! Best regards, Benjamin K. TR Tyler R. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "A Must-Have Platform for Any Fitness Business" July 8, 2025 5.0 We’ve been with WellnessLiving for over two years, and it’s been a vital part of our operations. It makes managing our members, schedules, payments, and marketing efforts smooth and centralized. The continuous innovation and feature improvements keep us confident that we’ve made the right long-term choice for our business. I wouldn’t hesitate to recommend it to other gym or studio owners. Pros The best part about WellnessLiving is how seamlessly everything is integrated. From client management and billing to email and SMS communication, it handles everything in one place. It’s incredibly intuitive and has saved us hours each week. The automation features alone are worth it. Cons There’s a bit of a learning curve in the beginning because there’s so much functionality, but once you get the hang of it, it becomes second nature. Their support team is also very responsive, which helps a lot during onboarding. Switched from [Exercise.com](https://www.capterra.com/p/152284/exercise-com/) poor functions and poor customer service Review Source Response from WellnessLiving Systems December 1, 2025 Hi Tyler, Thank you so much for your wonderful review! It’s incredible to hear that WellnessLiving has become such an essential part of your operations over the past two years. We’re thrilled that the all-in-one platform, centralized management, and automation features are helping you save valuable time each week — that’s exactly what we’re here for! We also appreciate your feedback about the initial learning curve. With so many powerful tools available, it can definitely take a moment to get comfortable, but we’re happy to hear our support team has been able to help along the way. If there’s ever anything more we can do to support your continued success, please don’t hesitate to reach out. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Benjamin K. JE Jolie E. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Wellnessliving Has it All!" September 30, 2025 5.0 Great! Pros "WellnessLiving (WL) has been a game-changer for my yoga/pilates studio! WL is intuitive, easy to use, and has everything I need to manage classes, memberships, and client communication all in one place. My members love how simple it is to book classes (through our website or the app) and stay connected, and I love how much time it saves me on the back end. The customer support team is fantastic—responsive, knowledgeable. WellnessLiving has helped me streamline my business so I can focus more on our community and teaching. I couldn’t recommend it more!" Cons nothing right now. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) too expensive and outdated. Review Source Response from WellnessLiving Systems October 7, 2025 Hi Jolie, Thank you so much for your wonderful feedback! We’re delighted to hear that WellnessLiving has been a game-changer for your yoga and pilates studio. It’s fantastic that our all-in-one platform is helping you easily manage classes, memberships, and client communication while saving time behind the scenes. We’re also thrilled to know your members are finding the booking process smooth and convenient this is exactly what we strive for! Our customer support team will be so happy to hear your kind words. We’re grateful to have you as part of the WellnessLiving community and look forward to continuing to support your studio’s growth and success. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Benjamin K. TB Trevor B. Membership Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "\[sensitice content hidden\] Ekstasis Strength and Conditioning Review, via Membership Coordinator Trevor Bradley-Dade" June 11, 2025 5.0 Overwhelmingly positive. I'm struggling to think of aspects I'd like to see upgraded... the customer care has been super good to us. And I find that the AI chatbot is more well-equipped than any of its peers to respond to complex, detailed inquiries. The Membership Duration rules need some more flexibility (offer days as well as weeks, months, etc.) Pros The customer service team is incredibly helpful and responsive. When we changed our business model at Ekstasis Strength and Conditioning earlier this year, I spent hours on the phone and in virtual meetings with different customer service reps (particularly our guy \[sensitice content hidden\]!) and they always very gracious and generous with their time. We could not have shifted to a membership model successfully without their guidance! I have called countless times since and have always been met with courteous assistance. I also appreciate how many different features the WellnessLiving platform offers. Like any system, it does have its limitations, but those have not really held us back from anything we've wanted to do in any significant way. The more I learn about how to utilize WellnessLiving, the more my appreciation for it grows. I've worked with some its competitors in the past (such as MindBodyOnline) and had much poorer experiences. Cons When setting up our membership model, we had aimed to create membership options with a constant, repeating duration of exactly 30 days, but were unable to do, as "days" was not a unit of measurement that we could select for Membership Durations. We had to go with a 1-month Membership Duration instead between automatic renewals, which of course resulted in variance amongst some members' automatic renewal dates, as a consequence of certain months having a different number of days. This made renewal dates for those clients less predictable. Enabling 30-day membership durations would not have necessarily fixed this aspect, but it likely would've guaranteed the same amount of training opportunities (days) for every one of clients on a monthly basis Review Source Response from WellnessLiving Systems June 13, 2025 Hi Trevor, thank you so much for your thoughtful and detailed review! We’re truly honored to be a part of your journey at Ekstasis Strength and Conditioning, especially during such a pivotal transition to your new membership model. It’s fantastic to hear that our support team was able to guide you through it, we’ll be sure to share your kind words with the reps who worked with you. Your feedback about the flexibility around membership durations is incredibly valuable. We understand how important predictable renewals can be for both business operations and member experience. While the current system is based on calendar months, your suggestion to incorporate fixed “30-day” duration options has been noted and will be passed along to our product team for consideration as we continue to enhance our platform. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Thanks again for your continued trust, Warm regards, CK Christina K. Kickboxing Instructor Sports Used the software for: 2+ years ### "Awesome App!" November 17, 2025 4.0 I have had a great experience with the app and have used it as a member to a gym and as an employee! It is both user friendly and informative. Pros I like that WellnessLiving is a quick and easy booking tool for members. The staff can also access all the information needed in one spot! Cons Sometimes the WellnessLiving app glitches and needs to be refreshed often. Otherwise, the app is great! Review Source Response from WellnessLiving Systems November 20, 2025 Hi Christina, Thank you so much for your thoughtful review! We're glad to hear that you’ve had a great experience using WellnessLiving both as a member and an employee. It’s wonderful to know the app helps you access everything quickly and easily. We also appreciate you sharing your feedback about occasional app glitches. Our team is continually optimizing performance, and refreshing the app usually does the trick — but if you ever notice patterns or specific issues, please feel free to reach out so we can look into it. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com ! Best regards, Benjamin K. Chandler B. G. Paralegal Law Practice Used the software for: 6-12 months ### "Book simple. Book quick." September 3, 2025 5.0 It helps me oragnize how I want to explore fitness journey. While Im learning new things I am also helping people get started in their own journey. Pros I found the most beneficial thing Wellness Living provides is the accessibility it has to let clients book. I started using this not long ago and I already have a few regulars that want to train with me while I even keep track of my own trainer. Cons Sometimes spots fill up quick and you may not know right away. It only happened once, but my appointment was cancelled an hour after I booked it. Review Source Response from WellnessLiving Systems September 8, 2025 Hi Chandler, thank you so much for sharing your experience with WellnessLiving! We’re thrilled to hear that you’ve already been able to attract regular clients and that the booking accessibility has made it easy for both you and your clients to stay organized. It’s great to know our platform is helping you balance your own training while supporting others on their fitness journeys. We appreciate your note about the appointment cancellation experience. While this seems to have been an isolated situation, our team continuously works on improving booking notifications to ensure trainers and clients are updated in real-time. Your feedback helps us fine-tune these features so your experience is always smooth. We’re excited to continue being part of your fitness journey and helping you grow your client base! Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com. Best regards, Benjamin K. SA Steven A. President Sports Used the software for: 1-2 years ### "HIGHLY RECOMMEND" June 9, 2025 5.0 I use Wellness Living facility management software and I have a branded app through them as well. EVERYTHING works smooth as silk, but life is not perfect, so when I have a question or need a solution, their product support is tremendous. Highly recommend! Pros Their support is tremendous. Always available and knowledgeable. The software is very versatile, and when I can't work on something, they're always available for a workaround. Cons Between my software, merchant processing, and branded app, it's a little difficult to follow the dollars. Review Source Response from WellnessLiving Systems June 10, 2025 Hi Steven, thank you so much for your glowing review and for taking the time to share your experience with WellnessLiving! We’re thrilled to hear that you find the software versatile and smooth-running, and it’s fantastic to know that our support team has consistently been there when you needed a hand. Your feedback truly means a lot to us! We also appreciate you mentioning the challenge of tracking funds across the software, merchant processing, and branded app. Transparency and simplicity are very important to us, and we’re continuously working on enhancing our financial reporting features to make this process even more intuitive for our users. We’ll be sure to share this input with our product team for further review. It’s a pleasure to support your facility and provide the tools that help streamline your day-to-day operations. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Benjamin K. BE Braya E. LA Law Practice Used the software for: 1-2 years ### "Really Nice " December 30, 2025 5.0 WellnessLiving has been a total game-changer for managing our schedule and client bookings. Their cloud-based app makes everything feel effortless—from appointment scheduling to reminders and class bookings. Whether you run a gym, spa, or salon, the platform keeps everything organized and professional without the stress. Pros The interface is smooth, easy to navigate, and saves so much time. If you’re looking for a reliable, all-in-one solution to streamline your business, WellnessLiving is definitely worth it. Cons While WellnessLiving offers useful features for scheduling and bookings, the platform can feel overwhelming and not very user-friendly at times. Certain functions take longer than expected to set up, and the learning curve is steep if you’re not tech-savvy. Review Source Response from WellnessLiving Systems January 21, 2026 Hi Braya, Thank you so much for sharing your experience and for the wonderful feedback! We’re thrilled to hear that you’re enjoying the smooth interface and how WellnessLiving helps streamline scheduling and client bookings. It’s great to know the platform has been a game-changer in keeping your business organized and running efficiently. We also appreciate your honest feedback regarding the learning curve and setup time for certain features. With a robust platform offering many tools, there can be an adjustment period, and our team is always happy to help optimize workflows, provide guidance, and share best practices to make things feel more intuitive and efficient over time. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com. Best regards, Benjamin K. RC Rachel C. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great service!" June 10, 2025 5.0 From start to finish the staff was super helpful and walked me through everything in the set up process. I have been able to make customizations as needed! Pros The customer service is amazing and I love that it is a more affordable option for small studios like us! Cons There are some technical things to get used to and sometimes glitches, but nothing too big to handle! I wish the app was not so expensive. Review Source Response from WellnessLiving Systems December 1, 2025 Hi Rachel, Thank you so much for sharing your experience! We’re delighted to hear that our team supported you every step of the way through setup, and that you’ve been able to customize WellnessLiving to fit your studio’s needs. It’s also wonderful to know that our pricing structure has made a positive difference for your business, supporting growing studios like yours is exactly what we strive for! We appreciate your feedback regarding occasional glitches and technical adjustments. We’re continually working to enhance stability and performance, and feedback like yours helps us prioritize improvements. As for the branded app, we do understand the concern, it’s built to help elevate your business with a premium client experience, but we’re always exploring ways to deliver even greater value. Best Regards, Marylee B. Similar Products Featured