# WellnessLiving Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WellnessLiving the right Medical Spa solution for you? Explore 608 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145039/WellnessLiving/reviews --- WellnessLiving 4.4 (608) [View alternatives](https://www.capterra.com/p/145039/WellnessLiving/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of WellnessLiving Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews Comprehensive studio management platform 92% positive reviews out of 61 Most users comment studio management covers scheduling, billing, client tracking, and streamlines operations for fitness businesses. Claire B Yoga Teacher, 2 - 10 employees. "Very comprehensive platform for managing fitness, wellness, and studio-based businesses." Frequent technical glitches and delays 71% negative reviews out of 95 Most reviewers describe bugs and issues as recurring, causing operational disruptions, slow responses, and inconsistent customer support resolution. Storm T Owner, 2 - 10 employees. "Every single time there was an issue or a bug in the software I would have to spend days/weeks working around to have it fixed." Smooth software transition experience 91% positive reviews out of 34 Most reviewers find switching software straightforward, with supportive onboarding and improved functionality compared to previous platforms. Enrique G Owner, 2 - 10 employees. "Our experience has been very smooth and has helped us streamline our operations allowing us to grow since switching to WellnessLiving." Difficult cancellation and refund process 89% negative reviews out of 46 Most users report cancellation and refunds involve hidden fees, contract auto-renewals, delays, and persistent billing after termination. Krista M Studio Owner, 2 - 10 employees. "After 9 years with them, I cannot wait to be finally done; that is when they stop begging me to stay, and finally terminate this auto-renewal contract that I am stuck paying until the end of the year." Continuous software enhancement process 93% positive reviews out of 27 Reviewers appreciate improvements, frequent updates, and responsiveness to feedback, making daily operations increasingly efficient. Challenging financial management experience 64% negative reviews out of 42 Some users report financial management is costly, inefficient, and leads to lost revenue, with frustrating payment and reporting processes. Anna Z Owner, 2 - 10 employees. "I think my only complaint would be the expense of having WellnessLiving. 4 years ago we were a very small company and I was scared to make the jump of getting WellnessLiving for the studio due to the expenses." ## Showing most helpful reviews Showing 1-25 of 608 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rene K. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "No Regrets!" August 6, 2025 5.0 Automating my small business with Wellness Living is one of the best business decisions I've made. It has helped me automate and streamline so many processes including scheduling, client management and invoicing. The system is very intuitive and they're constantly updating the software with helpful enhancements. I've used other client management systems in the past and I can't get over how much more user friendly WL is. All the information is right where you need it. Onboarding and learning how to use the system was much easier than I anticipated and the Wellness Living staff are exceptional. No matter how big or small the question or issue, they are right there to help with timely responses, patience and careful instruction. In the midst of onboarding, I had a significant family matter arise that needed my undivided attention. I brought this to customer solution's attention and they were beyond supportive granting me a pause in my onboarding and subscription while I tended to the situation. For me, this speaks volumes about the kind of company WL is, a true trusted partner. I am so grateful! Pros Their Customer support & user interface. I am a solo business owner so it's very comforting to know that they are right there when you need them. The user interface is smart & forward thinking. Everything you need is right there. Cons Even though I was pleasantly surprised how well the onboarding went overall, at times it felt daunting & overwhelming... like anything new Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving Far better user interface and much more value Review Source Response from WellnessLiving Systems August 7, 2025 Hi Rene, thank you so much for sharing your heartfelt and thoughtful review. It truly means the world to us to hear how WellnessLiving has made such a positive impact on your journey as a solo business owner. Knowing that our platform has helped you streamline and automate essential aspects like scheduling, client management, and invoicing is incredibly rewarding for our entire team. We’re especially grateful for your kind words about our customer support. Our team is dedicated to being there when you need us most, and your story highlights exactly why we do what we do. We're glad we could offer flexibility and compassion during your onboarding pause, it’s important to us to show up not just as a software provider, but as a trusted partner in your success. Thank you again for your trust and for choosing us as your business partner. Warm regards, Benjamin K. SG Savaná G. Director of Operations Sports Used the software for: 2+ years ### "A supportive, reliable system that’s grown with our business”" December 30, 2025 5.0 We moved to WellnessLiving during a period when our business was growing quickly and our old scheduling system just couldn’t keep up anymore. The shift made our day-to-day operations feel much more organized and predictable, especially with lessons tied to specific practice bays! that change alone solved a lot of stress for our team. It’s not perfect, but it’s been a meaningful, supportive system for us as we’ve continued to grow. Pros The overall onboarding experience great. They really take the time to understand how we operate and took the extra effort to work with us on solutions. Cons Fixes and alterations to the system can sometimes take longer than ideal, but there's always a follow up. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving Wellness Living had the ability to manage room access/bay access Switched from [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/) They were not able to mange room bookings which resulted in multiple double bookings Review Source Response from WellnessLiving Systems January 6, 2026 Thank you so much for sharing your experience, Savana. We’re really glad to hear that your onboarding process felt thoughtful and collaborative, and that our team took the time to truly understand how your business operates. Supporting growing businesses during periods of rapid change is exactly where we aim to add the most value, so it’s great to know the transition helped bring more organization and predictability to your day-to-day operations. We especially appreciate you highlighting how tying lessons to specific practice bays helped reduce stress for your team. It’s always rewarding to hear how a specific workflow improvement can make a meaningful difference. We also understand your feedback around fixes and system updates sometimes taking longer than ideal. While we work hard to ensure changes are implemented carefully and reliably and your feedback helps guide our ongoing improvements. Warm regards, MaryLee Pamela D. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Not Recommended" August 13, 2025 2.0 Agreed to less than $100 per month. They actually took over $300 per month. They blamed it on me not being PCI compliant and promised a refund when I did become compliant. So, I jumped through the. hurdles and became compliant, and guess what? No refund. They have been asked numerous times to cancel my account bc my business closed at the end of July. Well... guess what? I just got charged over $300 for the month of August and no more business. They also continued to charge my members after being asked not to numerous times. I WOULD NOT RECOMMEND. Pros They were quick to respond to customer service technical issues. Their system is very complex and can do a lot, but it is not user friendly. Cons Excessive charges. Interface NOT user-friendly at all. Refused to turn off services and kept charging me and my members after business closed. Review Source Response from WellnessLiving Systems August 20, 2025 Hi Pamela, Thank you for sharing your feedback with us. We’re very sorry to hear about your recent experience and the frustration it has caused you. This is certainly not the experience we want for our customers, and we sincerely apologize for the inconvenience. Please know that we take your concerns very seriously. A senior member of our Customer Success team will be reaching out to you shortly to personally review your account, address the charges, and ensure your concerns are resolved as quickly as possible. We truly value the time you’ve spent with WellnessLiving and want to make this right for you. Best regards, AS Amber S. Business Administrator Business Supplies and Equipment Used the software for: 1-2 years ### "Wellness Living" February 2, 2026 5.0 Overall, I enjoy using Wellness Living and I find it to be a great tool! It is convenient being able to make payments through the app as needed, users can be put on a wait list, and it is great for marketing. Pros Wellness Living is a great tool to utilize to market your classes/studio, as well as user friendly when booking a class. It also easy to make payments through the app and the layout is presented in an organized easy manner. Cons I have found the application can be glitchy at times, which I have found to be an annoyance. There have been times where I had to close out or redownload the app, which then fixes it. Review Source Response from WellnessLiving Systems February 11, 2026 Thank you so much, Amber, for taking the time to share your experience with WellnessLiving. We’re glad to hear that you find the platform user friendly, organized, and helpful for class bookings, payments, waitlists, and marketing — that convenience and ease of use are exactly what we aim to deliver. We also appreciate you calling out the occasional app glitches. While refreshing or reinstalling can resolve many of these issues, your feedback is important as it helps our product team continue improving overall performance and stability. If you ever notice recurring behavior, our support team can also help investigate and ensure everything is running smoothly. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com. Best regards, Benjamin K. PW Pamela W. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Satisfaction " July 10, 2025 5.0 The features and performance of WellnessLiving have been well-received by my yoga studio. The design and comprehensive tools have improved operations, including online scheduling, payment processing, marketing, and customer relationship management. Clients love my user-friendly mobile app, which simplifies bookings and engagement. There has been a noticeable increase in efficiency and client satisfaction since implementing Wellness Living. Highly recommend!!! Pros The platform's intuitive design makes it easy to navigate and master. Its clear layout and logical workflow prevent users from feeling overwhelmed, even when tackling complex tasks. The platform offers a wealth of functionality, providing everything needed to accomplish goals efficiently without needing additional software or workarounds. Cons Customer service never picks up when I call, they call back and sometimes it takes a while to get a call back. Price has increased and hopefully no more increases. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We made the switch for cost reasons, Mindbody became incredibly expensive Review Source Response from WellnessLiving Systems December 3, 2025 Hi Pamela, Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that WellnessLiving has helped streamline your studio’s operations — from online scheduling and payments to client engagement through your branded app. It’s wonderful to know that both your staff and students are seeing the benefits! We truly appreciate your feedback regarding phone support and pricing. Our call-back system is designed so that you never wait on hold, but we understand how important timely responses are and we are continually optimizing our processes to ensure you get the fastest possible support experience. Your comments on pricing are also very valuable — we always aim to deliver strong return on investment through innovation and continuous improvements, especially compared to other platforms in the industry. Best regards, Marylee B. JY Jack Y. Owner, Chief Instructor Sports Used the software for: 6-12 months ### "The best school/membership management system" November 25, 2025 5.0 From the testing phase, through initial setup, training, go-live and ongoing use and support, everything went as expected. This system is well thought out. When I began using the system, the software is very mature and as a result, I have not experienced any technical issues. The level of support is phenomenon, all my request for help are replied almost immediately. The technical support are personable and knowledgeable as well. Pros The most I like about this product are the complete and powerful features. The customer support is also excellent. The cost of using the standard package is already meeting all the needs for my school. Booking and appointment features are very easy to use. Cons So far, I cannot think of anything I don't like. I have not experienced anything that is not meeting my expectations yet. As an experienced ERP implementer (over 20 years), I can say this responsibly. Alternatives considered [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/)[Paid Memberships Pro](https://www.capterra.com/p/265352/Paid-Memberships-Pro/) Reason for choosing WellnessLiving WellnessLiving is specifically designed for membership oriented school/studios. The system tailors for school/studio owners. There works perfectly out of box without customization. Review Source Response from WellnessLiving Systems December 5, 2025 Hi Jack, Thank you so much for taking the time to share such an insightful and thoughtful review. We’re thrilled to hear that your experience—from testing and onboarding to ongoing support—has met your expectations, especially given your extensive background in ERP implementation. It means a lot to us that you find the platform mature, reliable, and equipped with the powerful features your school needs. We’re also delighted that our support team has been consistently responsive and helpful whenever you’ve reached out. Your feedback reinforces our commitment to delivering an intuitive, dependable, all-in-one solution for businesses like yours, and we’re grateful to have you as part of the WellnessLiving community. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com ! Best regards, Marylee PF Patty F. Owner and founder Health, Wellness and Fitness Used the software for: 2+ years ### "Happy Client" October 21, 2025 5.0 My experience has been, very good customer service, reliable AI support too. Wellness Living is always making upgrades for the software. Pros I love the AI driven customer support, it's been very helpful. This software are good features such as the branded app. Cons A little bit more money then other software packages. I don't like the virtual package, I would prefer all the recorded classes be available to everyone. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Cost was getting too out of control and I needed a virtual platform. Review Source Response from WellnessLiving Systems October 30, 2025 Hi Patty, Thank you so much for your kind words and for sharing your positive experience! We’re delighted to hear that you’ve been happy with our customer service and that our AI-driven support and branded app have been helpful for your business. It’s wonderful to know you’ve noticed the ongoing upgrades we make to enhance the software. We also appreciate your feedback regarding pricing and virtual package accessibility — insights like yours help us continue improving and exploring ways to bring even more value to our community. We’re so glad to have you with us and look forward to supporting your continued success! Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com. Best regards, Marylee B. KC Kristen C. Founder Performing Arts Used the software for: 2+ years ### "Love this software" October 8, 2025 5.0 Pros My studio has used WellnessLiving since we opened in 2022. I love that it's a software that we can grow into. Customer service gets back to me quickly when I need it, and my students really enjoy our personalized app. It's great to have so many different ways for my students to book classes, rentals, and other services. I've recommended it to two of my other studio \[sensitive content hidden\] friends already! Cons Some of the transactions or reports can be a bit clunky. All the information is available, but sometimes it doesn't feel super intuitive. Alternatives considered [Jackrabbit Dance](https://www.capterra.com/p/93349/Jackrabbit-Dance/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving I didn't like the interface of MindBody. JackRabbit lacked the functionality I wanted Review Source Response from WellnessLiving Systems October 15, 2025 Hi Kristen, Thank you so much for taking the time to share your experience! We’re thrilled to hear that WellnessLiving has supported your studio’s growth since opening in 2022 and that both you and your students are enjoying the personalized app and flexible booking options. It means a lot that you’ve even recommended us to other studio owners, we truly appreciate your trust and confidence in our platform. We also value your feedback regarding transactions and reports. Our team is always working on making features more intuitive and seamless, so your input helps guide future improvements. We’re so glad to have you as part of the WellnessLiving community and look forward to supporting your studio for many more years to come! Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Marylee B. NS Natalie S. Chief Operating Officer Health, Wellness and Fitness Used the software for: 2+ years ### "WellnessLiving - Best Fitness Platform" August 19, 2025 5.0 10/10 - There is not a platform that can compete with WL at the moment. We do not plan on switching to anyone else. Pros Customer Support, innovativeness, regular updates and new features. Also - it's the best bang for your buck when it comes to client management and support. It's easy to schedule appointments, the interface is modern and sleek, and our customers data is secure. Cons There are important features that I believe should be created over other features that are submitted via the requests. Alternatives considered [Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/)[PushPress](https://www.capterra.com/p/172781/PushPress/) Reason for choosing WellnessLiving WellnessLiving was just a better product all around. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Price, support, and features. Mindbody could not provide sufficient support or features for their "robust" platform. It didn't function correctly and no one could ever help you. They were also way expensive for what they offered. Review Source Response from WellnessLiving Systems August 20, 2025 Hi Natalie, Thank you so much for your wonderful review! We’re thrilled to hear that you value our customer support, the regular updates, and the innovative features we continue to roll out. It’s also fantastic to know that you find WellnessLiving to be the best value for client management and support, with an interface that’s modern, secure, and easy to use for both scheduling and data management. We appreciate your feedback regarding feature prioritization, and we’ll be sure to share this with our product team as we continue to shape our roadmap based on customer needs. It’s incredibly motivating to hear that you rate WellnessLiving a 10/10 and have no plans to switch, your trust means the world to us. Our 24/7 support team is always here to assist you and can be reached anytime at support@wellnessliving.com Best regards, Benjamin K. BN Bernie N. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Software " August 8, 2025 5.0 I have been approached several times to give other softwares a chance and have not all felt the need to change. Pros WellnessLiving makes running a business easy. Everything is all in one place. We have detailed profiles for all of our clients, their attendance and spending history. We can plan events and send marketing emails all from WellnessLiving. This saves time and money having everything on one platform. Their customer service is top notch! If I ever get stuck or need to learn a new feature, their team is quick to respond. The thing I love the most is they are always improving and adding new features! They listen to their businesses and try everything they can to make our life easier! Cons For the most part Wellnessliving has been a great software! My instructors had a bit of a time to get use to it. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) price and service was not appropriate for my needs Review Source Response from WellnessLiving Systems August 12, 2025 Hi Bernie, thank you for your glowing review and for sharing your experience with WellnessLiving! We’re thrilled to hear how having everything in one place from client profiles and attendance tracking to event planning and marketing has made running your business easier and more efficient. It’s wonderful to know that our platform has saved you both time and money, and that our constant improvements and new features have been valuable to you. Your praise for our customer service means so much to our team, as we strive to respond quickly and ensure you feel confident using every feature. We also appreciate your note about instructors needing a little adjustment time,transitioning to a new system can take some getting used to, but we’re always here to support you through it. The fact that you’ve been approached by other software providers and never felt the need to switch truly speaks volumes. Best regards, Benjamin K. FA Fiona A. Studio Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Fantastic System for our Fitness & Dance Studio" April 7, 2025 5.0 An excellent overall experience, the customer service is really good - any queries are answered quickly and effectively. Pros We have been using Wellness Living for around 3 years now and it works so well for our Fitness and Dance studio. It is easy to operate for both staff and clients, through our website or App and it is constantly being updated with new features and improvements. We can tailor our class packages and payments very easily to suit our all our different membership offerings, and also aids the administration of our staff and instructors salaries etc. Wellness Living also provides a vast range of different reports that are invaluable in helping us assess our ongoing performance and also plan our future strategies. Would highly recommend. Cons We really haven't found any negatives aspects to working with Wellness Living Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Better features and cost effectiveness - great customer service Review Source Response from WellnessLiving Systems April 8, 2025 Hi Fiona, thank you so much for taking the time to share your experience with WellnessLiving! We are absolutely delighted to hear that the platform has been a strong and reliable partner in running your Fitness and Dance studio over the past three years. Knowing that both your team and your clients find the system easy to navigate, whether through the website or mobile app is exactly the kind of feedback we strive for. It is fantastic to hear how you have been able to tailor your class packages and memberships with ease and that our reporting tools are helping guide your business decisions and growth strategies. We take great pride in providing an all-in-one platform that empowers businesses like yours to operate smoothly and scale confidently. Our product team is always working hard behind the scenes to roll out new features and enhancements based on valuable feedback from partners like you. Best Regards, Benjamin K. RS Rachael S. Owner Recreational Facilities and Services Used the software for: 1-2 years ### "Five stars!" March 19, 2025 5.0 We switched to WellnessLiving almost two years ago now, and it's been working great for us! The transition from our old booking platform was as seamless as they could make it, and our clients love how intuitive and easy-to-use WL is. The apps also work really well and make client check-in a breeze, even when the internet is out or an instructor (who is relatively unfamiliar with the software) has to use it. WellnessLiving is also significantly more affordable than our old, often clunky, program. It works great for our needs as a small yoga studio! Pros The price point is great and the software is super easy to use! Cons We've been with WellnessLiving for about two years and had minimal issues come up - occasionally we'll think of a feature that we wish existed or was integrated, but all-in-all, it's worked great for us! Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/) Reason for choosing WellnessLiving Greater value in terms of what we'd be getting for the price (branded app, livestream option, multiple location options, etc.). Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody wasn't working well for us in terms of functionality (we encountered lots of glitches, and found the program hard to navigate/use) or price/value. Review Source Response from WellnessLiving Systems March 20, 2025 Hi Rachael, thank you for your fantastic review! We're thrilled to hear that WellnessLiving has been a great fit for your yoga studio over the past two years. It’s wonderful that the transition from your previous booking platform was smooth and that both your team and clients find the software intuitive and easy to use. We’re also happy to know that the mobile apps have been a helpful tool for seamless check-ins even in less-than-ideal situations like internet outages! Affordability without compromising on features is something we strive for, so we’re delighted to hear that WellnessLiving has provided great value compared to your previous system. We appreciate your feedback about feature integrations and always welcome suggestions for improvements. Our team is continually working on updates, and we’d love to hear more about what functionalities would enhance your experience. All the best, Benjamin K. XC Xiaobo C. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "A good product with great potential" March 20, 2025 4.0 Overall, it's a good product, with friendly customer service, seemingly understaffed engineering team, and questionable product strategy. It suits our needs and so far I don't regret picking it. Pros I've done pretty extensive research before I chose WellnessLiving, mostly because of the unique set of features they have which suits our needs the most. It's not the most mature software out there and many of the features would still need more fine-tuning, but it can do a few things that most other platforms does not support, like recurring booking, and extensive reporting etc.. The customer service is quite responsive and accessible as well. Cons Many of the features still need more fine-tuning, for optimization or even bug-fixing. They seem to have a strategy that focuses on building new corner case features instead of fixing existing ones, so it could take months to address existing issues, and it could be rather disruptive for our business. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Momoyoga](https://www.capterra.com/p/155546/Momoyoga/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reason for choosing WellnessLiving WellnessLiving has some critical features that we need while others don't, like recurring class, recurring booking, gift card, client measurement, etc. And the price is more reasonable. Review Source Response from WellnessLiving Systems March 25, 2025 Hi Xiaobo, thank you for taking the time to leave your thoughtful review! We’re glad to hear that WellnessLiving’s unique features, like recurring booking and extensive reporting, have been a great fit for your business needs. It’s always our goal to provide a platform that stands out in both functionality and ease of use. We also appreciate your feedback regarding areas for improvement. Our team is continuously working to refine and enhance the platform, and your insights help us prioritize developments that matter most to our users. If there are specific enhancements you’d like to see, we encourage you to submit feature requests through our Community Forum. We’re grateful for your support and are always here to assist you! If you ever need anything, our 24/7 support team is reachable at support@wellnessliving.com. Best regards, Benjamin K. NH Nancy H. CEO and Co-Founder Sports Used the software for: 2+ years ### "Best system & customer service we have ever experienced " March 12, 2025 5.0 We fell in love with the system the moment we saw it almost 2.5 years ago when we decided to open our Pole Dance Academy. Eventhough it was a bit pricy for us & the currency and economy in Egypt is extremely unstable we decided to go for it (as previous clients of Mindbody, we where beyond happy to find a system that offers much more & that is super pretty & inclusive of all services). We have been struggling alot with our business growth due to the economy but we really didn't want to give up because we are super passionate about what we do helping & empowering women through sports & training. We almost gave up on the app and each time the wellnessliving team (especially \[sensitive content hidden\]) helped us out and gave us exceptions to be able to go through. Thank you so much to our Wellnessliving family, we are beyond grateful to have you & for all your unconditional support. Pros Everything about wellnessliving is amazing. The interface itself is user friendly, beautiful on the eyes & inclusive of all services we need. Moreover the team & customer care is unbelievable, we see that the company doesn't just care about profit & numbers, you really care about the customer experience and helping out at your highest capacity to facilitate your partners' business and to help wherever you can. A special thanks to \[sensitive content hidden\] (Customer Success Manager), he has been with us since the beginning and he really made our life a million times easier and helped us with our small business. Thank you we appreciate it. Cons The only thing we struggled with is the pricing with the currency devaluation & economic crisis our country has been going through it has been challenging. but to be honest, the team at wellnessliving really understood our struggles & facilitated the best options with us. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving friendly user interface value for money beautiful app in the initial meeting for the demo we fell in love with the kindness & way of the sales agent who showed us wellnessliving Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) hate the interface (not user friendly) No value for the money Review Source Response from WellnessLiving Systems March 14, 2025 Hi Nancy, thank you for your heartfelt review! We are truly honored to be part of your journey and to support your Pole Dance Academy. It means the world to us that WellnessLiving has provided you with the tools you need to run your business while also being a partner you can rely on. Our mission is to do more than just provide software, we genuinely care about our customers' success, and knowing that you've felt supported every step of the way is incredibly rewarding. We appreciate you sharing your challenges with pricing due to economic fluctuations. We understand how difficult these situations can be, and we’re glad our team could work with you to find the best possible solutions. Your passion for empowering women through sports and training is truly inspiring, and we’re grateful to be a part of your success story. Thank you again for your kind words and for choosing WellnessLiving. Best Regards, Benjamin K. LH Lisa H. COO Sports Used the software for: 2+ years ### "A company that listens" December 7, 2025 4.0 I have been with wellnessliving for over 5 years now. They have done a great job at helping me thru the years to curtail the software to my business. When I need something to work differently, they have been really good about helping me make it work as expected or have worked diligently to get back to me with an answer so that I can move forward. I would rate it 5 star and hopefully can again in the future, however, I’ve recently had a few issues with reaching tech support. I have been assured this is temporary and have to trust that their tech support has always been 5 star. Response a little slower than normal, however my issues have all been answered and resolved to 100% satisfaction. Pros WL has a good overall product and thru the years constantly listens to their clientele and makes improvements. Historically tech support has been superior. Cons I have recently had some issues with slow response from tech support, however, given my past experience, this is not normal for them. WL has contacted me and alleviated all of my concerns. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving Not sure now… thinking of looking again. Review Source Response from WellnessLiving Systems December 15, 2025 Hi Lisa, Thank you for taking the time to share your honest feedback and for being a loyal WellnessLiving customer for over five years. We truly appreciate your recognition of how the platform has evolved by listening to client input, and we’re especially concerned to hear about your recent experience with customer support. Your feedback regarding the shift toward AI-assisted support is important to us. While AI is designed to help resolve common questions faster and provide immediate guidance, we absolutely recognize that it cannot replace human support for more complex situations. A senior member of our Customer Success team has been made aware of your concerns and will be reaching out to you directly to ensure your outstanding issues are addressed properly and to restore the level of support you’ve come to expect from us. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com ! Best regards, Benjamin K. VR Verified Reviewer Yoga Teacher Health, Wellness and Fitness Used the software for: 6-12 months ### "All in one tool" December 23, 2025 4.0 Even if it's not the most lightweight or modern-feeling system, it offers strong functionality once you’re set up properly. Pros Very comprehensive platform for managing fitness, wellness, and studio-based businesses. The feature set is strong especially for studios that have multiple offers like classes, packages and recurring memberships. It also helped us reduce no-shows and admin work with some of its automated features. Cons The interface is a bit cluttered and could be fine tuned. Customization wasn't always intuitive for our team. Review Source Response from WellnessLiving Systems December 29, 2025 Thank you for taking the time to share your detailed feedback. We’re glad to hear that WellnessLiving has been a strong solution for managing your fitness and studio-based offerings, especially with classes, packages, and recurring memberships. It’s great to know that our automation tools have helped reduce no-shows and cut down on administrative work, allowing your team to focus more on running the business. We also appreciate your honest input regarding the interface and customization experience. WellnessLiving is designed to be highly comprehensive, which can sometimes feel busy at first. That said, we are continuously refining the interface and workflows to make customization more intuitive and easier for teams to navigate. Once set up properly, as you mentioned, the platform is built to deliver long-term value and robust functionality for growing businesses. Best regards, Benjamin K. SAY Soul Align Y. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great Platform" August 8, 2025 5.0 Pros We have been very pleased with WellnessLiving as our booking and payment platform. The functionality is excellent, offering a smooth and intuitive experience for both our customers and our team. Our clients find it easy to book classes, make payments, and manage their schedules, while on the owner side, the system provides robust tools for managing our studio operations efficiently. The user-friendly interface and reliable performance have made it an essential part of our business. Cons Occasional glitches, but usually fixed quickly. Customer service is sometimes hard to reach but once we get an actual person to speak with, issues are usually resolved quickly. Review Source Response from WellnessLiving Systems August 12, 2025 Thank you for sharing your experience with WellnessLiving! We’re delighted to hear that our booking and payment platform has been delivering a smooth and intuitive experience for both your clients and your team. It’s great to know that your customers find it easy to book classes, make payments, and manage their schedules, while our tools help you efficiently oversee studio operations. We truly value your feedback regarding occasional glitches and the challenge of reaching customer service at times, your input helps us continue to improve our responsiveness and system stability. We’re glad that once connected with our team, your issues are quickly and effectively resolved. We’re committed to making WellnessLiving an even more seamless part of your business operations so you can focus on what you do best. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Benjamin K. MH Marissa H. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Best in the industry " May 20, 2025 5.0 I’ve used all the major fitness studio software platforms over the years, and I’ve been with WellnessLiving for a few years now. Hands down, it’s the easiest and most user-friendly system I’ve worked with. The layout is super modern and intuitive, which makes a big difference when you’re in it every day. One of my favorite features is that you can message clients directly from within the platform- this has been huge for us in keeping communication organized and consistent!!! The reporting is really solid and easy to pull what you need, and our clients love how simple the app is to use on their end :). Overall, it’s just a really well-rounded system that supports us and our clients experience in a big way. I’ll never go back to MB!!! Pros Love being able to message clients through the platform. You can message client groups, classes, etc. Can integrate with other platforms such as Zapier. Cons The reporting capabilities are so great, but sometimes can get complicated and confusing. This is probably my issue though! Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Cost, integration, client communications Review Source Response from WellnessLiving Systems May 21, 2025 Hi Marissa, thank you so much for taking the time to share such a thoughtful and enthusiastic review! We are absolutely thrilled to hear that WellnessLiving has been your favorite platform after working with multiple fitness studio software systems. It means the world to us that you find the layout modern, intuitive, and supportive of your daily operations, especially when you're using the system so frequently. We are especially glad that the built-in client messaging and group communication tools have made such a meaningful impact on your workflow. Keeping everything in one place to streamline communication is one of our core goals, and we love hearing that this feature is helping your studio maintain consistency and organization. Your feedback about our reporting tools is truly appreciated as well. While we’re proud of the flexibility and depth they offer, we also recognize there can be a learning curve. Warm regards, Benjamin K. TJ Tyla J. Fitness Coach Health, Wellness and Fitness Used the software for: 1-2 years ### "Great app to have" May 3, 2025 4.0 Overall Wellness Living is a good app to have for your business if you have a gym. It is user friendly for the clients and personal trainers. Pros I love the access to information that is available for your business that relates to the customers/clients. Cons The app is a little glitchy at times so there have been so many updates that needed to be pushed through every week. Review Source Response from WellnessLiving Systems May 6, 2025 Hi Tyla, thank you so much for sharing your thoughts with us! We are glad to hear that you find WellnessLiving to be a valuable tool for your business and that it has been user-friendly for both your clients and personal trainers. Our goal is to provide a seamless and intuitive experience that supports fitness businesses in delivering top-tier service and managing day-to-day operations with ease. We also appreciate your honest feedback about the app’s performance. While we are constantly working to roll out updates that improve functionality and introduce helpful new features, we understand that frequent updates and occasional glitches can be disruptive. Please know that our development team is continuously optimizing app performance and stability based on user feedback like yours. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Warm regards, Benjamin K. SA Steven A. President Sports Used the software for: 1-2 years ### "HIGHLY RECOMMEND" June 9, 2025 5.0 I use Wellness Living facility management software and I have a branded app through them as well. EVERYTHING works smooth as silk, but life is not perfect, so when I have a question or need a solution, their product support is tremendous. Highly recommend! Pros Their support is tremendous. Always available and knowledgeable. The software is very versatile, and when I can't work on something, they're always available for a workaround. Cons Between my software, merchant processing, and branded app, it's a little difficult to follow the dollars. Review Source Response from WellnessLiving Systems June 10, 2025 Hi Steven, thank you so much for your glowing review and for taking the time to share your experience with WellnessLiving! We’re thrilled to hear that you find the software versatile and smooth-running, and it’s fantastic to know that our support team has consistently been there when you needed a hand. Your feedback truly means a lot to us! We also appreciate you mentioning the challenge of tracking funds across the software, merchant processing, and branded app. Transparency and simplicity are very important to us, and we’re continuously working on enhancing our financial reporting features to make this process even more intuitive for our users. We’ll be sure to share this input with our product team for further review. It’s a pleasure to support your facility and provide the tools that help streamline your day-to-day operations. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Benjamin K. SB Susan B. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Wellness Living is a Very Robust System" March 4, 2025 5.0 Spend the time getting to know the system in the beginning so you utilize all that wellness living has to offer. It can only help your business Pros The app function is cool, easy to use and my students love it. Cons The system is very robust with a ton of functionality so it takes time to learn all that you need to know, but their support staff is friendly and very helpful. Review Source Response from WellnessLiving Systems March 10, 2025 Hi Susan, thank you for sharing your honest feedback. We genuinely feel sorry to hear that WellnessLiving didn’t fully align with your needs. We strive to create an intuitive platform, but we understand that every business operates differently. We do appreciate that you found the app easy for students to use! We’re also concerned to hear that your support experience wasn’t always as helpful as it should be. We have already initiated an internal process to understand where we could have done better. A senior member of our team will be reaching out to better understand your concerns and see if there’s anything we can do to improve your experience. If there’s anything we can assist with in the meantime, please don’t hesitate to reach out at support@wellnessliving.com. We truly value your feedback. Best regards, Benjamin K. HK Hannah K. Coach Health, Wellness and Fitness Used the software for: 6-12 months ### "WellnessLiving Review " March 28, 2025 2.0 Frustrating due to its poor design and overcomplication. Pros It is easy to communicate with clients without sharing your phone number. I like the specificity of the calendar function. Cons It is slow to load, over complicated app navigation, poorly streamlined. It is also difficulty to navigate client booking for the actual client. Client always has so many questions due to the booking options on their end. Review Source Response from WellnessLiving Systems April 3, 2025 Hi Hannah, thank you for sharing your honest feedback with us. We are truly sorry to hear that you’ve found the platform slow to load and the navigation complicated for both you and your clients. Your experience is very important to us, and we want to make sure we address your concerns effectively. A senior member of our team will be reaching out to you shortly to discuss these challenges and work toward a resolution that improves your experience. We appreciate your patience and the opportunity to improve. Best regards, Benjamin K. BH Brandi H. Owner Apparel & Fashion Used the software for: Less than 6 months ### "Great product " November 15, 2025 5.0 It easy to use and input all your information. It's also easy to navigate with everything being self explanatory. Pros I really like all the features it comes with for the price. Customer support is awesome if needed. And I like how I can schedule reminders. Cons I haven't found anything that I don't like. So far everything is working as it should and I'm working on getting the best results. Review Source Response from WellnessLiving Systems November 17, 2025 Hi Brandi, Thank you so much for sharing your experience! We’re happy to hear that you’re enjoying the wide range of features and finding the platform easy to navigate. It’s wonderful to know that scheduling reminders and managing your information has been smooth and convenient for you. We truly appreciate your kind words about our customer support as well, the team will be thrilled to hear it! If you ever need help optimizing any features as you continue working toward your goals, we’re always here to support you. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com ! Best regards, Benjamin K. DS Dane S. Program Director Health, Wellness and Fitness Used the software for: 2+ years ### "Wellness Living x Adaptive Exercise " April 17, 2025 5.0 Fantastic. I've used this software for about 6 years and have enjoyed the program. Pros The ease and simplicity of manipulating the client schedule is fantastic. I'm also a huge fan of the variety of reports we can generate and the mobile app. Cons Nothing. They've made big improvements over the past year or two. Review Source Response from WellnessLiving Systems April 21, 2025 Hi Dane, thank you so much for sharing your kind words and for being with us for over six years, that truly means a lot to our entire team! We are thrilled to hear that you enjoy the ease and flexibility of managing your client schedule, and that our reporting tools and mobile app have been helpful to your operations. It is always great to know that the improvements we continue to roll out are having a positive impact on your experience. Your feedback is incredibly valuable to us, and we are so happy WellnessLiving has been a great fit for Adaptive Exercise. If there is ever anything you need, or if you would like to explore new features that may enhance your workflow even more, please do not hesitate to reach out. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Benjamin K. DS Desiree S. Representative Health, Wellness and Fitness Used the software for: 6-12 months ### "Wellness living reviews " July 22, 2025 5.0 My overall experience with wellness living would be positive as I have not had any real issues with this software company. Pros I like receiving accurate information on spas, gyms or self care places that are intriguing and wellness oriented. Cons There has not been anything that I have disliked from the company since I've started using it almost six months ago. Review Source Response from WellnessLiving Systems July 24, 2025 Hi Desiree, Thank you so much for your kind words and for being a part of the WellnessLiving community for the past six months! We’re so glad to hear that you’ve had a smooth experience and found our platform helpful in discovering wellness-focused businesses that align with your self-care goals. Your satisfaction means the world to us, and we look forward to supporting your journey in health and wellness for many more months to come! Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Benjamin K. 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