# WellnessLiving Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WellnessLiving the right Club Management solution for you? Explore 611 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/145039/WellnessLiving/reviews --- WellnessLiving 4.4 (611) [View alternatives](https://www.capterra.com/p/145039/WellnessLiving/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of WellnessLiving Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews Comprehensive studio operations platform 90% positive reviews out of 62 Most reviewers indicate studio management covers scheduling, billing, and daily operations, supporting various fitness and wellness businesses. Claire B Yoga Teacher, 2 - 10 employees. "Very comprehensive platform for managing fitness, wellness, and studio-based businesses." Frequent technical problems 71% negative reviews out of 96 Most reviewers report bugs and issues disrupt daily tasks, with slow resolutions and inconsistent customer support responses. Storm T Owner, 2 - 10 employees. "Every single time there was an issue or a bug in the software I would have to spend days/weeks working around to have it fixed." Smooth transition experience 91% positive reviews out of 34 Most reviewers find switching software straightforward, with strong support making the process manageable and worthwhile. Enrique G Owner, 2 - 10 employees. "Our experience has been very smooth and has helped us streamline our operations allowing us to grow since switching to WellnessLiving." Difficult cancellation and refund process 88% negative reviews out of 48 Most reviewers say cancellation and refunds are complicated, with contract obstacles, persistent charges, and delayed responses. Krista M Studio Owner, 2 - 10 employees. "After 9 years with them, I cannot wait to be finally done; that is when they stop begging me to stay, and finally terminate this auto-renewal contract that I am stuck paying until the end of the year." Continuous software enhancements 93% positive reviews out of 27 Most reviewers describe improvements as frequent, customer-driven updates that enhance efficiency and address user needs. Challenging financial processes 64% negative reviews out of 42 Some reviewers find financial management frustrating, citing inefficiency, unexpected costs, and difficulties tracking or receiving payments. Bianca W CEO, 2 - 10 employees. "They just continue to take our money and pass us around over and over again without anyone taking ownership or accountability." ## Showing most helpful reviews Showing 1-25 of 611 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rene K. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "No Regrets!" August 6, 2025 5.0 Automating my small business with Wellness Living is one of the best business decisions I've made. It has helped me automate and streamline so many processes including scheduling, client management and invoicing. The system is very intuitive and they're constantly updating the software with helpful enhancements. I've used other client management systems in the past and I can't get over how much more user friendly WL is. All the information is right where you need it. Onboarding and learning how to use the system was much easier than I anticipated and the Wellness Living staff are exceptional. No matter how big or small the question or issue, they are right there to help with timely responses, patience and careful instruction. In the midst of onboarding, I had a significant family matter arise that needed my undivided attention. I brought this to customer solution's attention and they were beyond supportive granting me a pause in my onboarding and subscription while I tended to the situation. For me, this speaks volumes about the kind of company WL is, a true trusted partner. I am so grateful! Pros Their Customer support & user interface. I am a solo business owner so it's very comforting to know that they are right there when you need them. The user interface is smart & forward thinking. Everything you need is right there. Cons Even though I was pleasantly surprised how well the onboarding went overall, at times it felt daunting & overwhelming... like anything new Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving Far better user interface and much more value Review Source Response from WellnessLiving Systems August 7, 2025 Hi Rene, thank you so much for sharing your heartfelt and thoughtful review. It truly means the world to us to hear how WellnessLiving has made such a positive impact on your journey as a solo business owner. Knowing that our platform has helped you streamline and automate essential aspects like scheduling, client management, and invoicing is incredibly rewarding for our entire team. We’re especially grateful for your kind words about our customer support. Our team is dedicated to being there when you need us most, and your story highlights exactly why we do what we do. We're glad we could offer flexibility and compassion during your onboarding pause, it’s important to us to show up not just as a software provider, but as a trusted partner in your success. Thank you again for your trust and for choosing us as your business partner. Warm regards, Benjamin K. PJ Priscilla J. Owner, Director, Personal trainer Health, Wellness and Fitness Used the software for: 2+ years ### "Great value and worth it " February 16, 2026 5.0 Overall I’ve had a wonderful experience with wellness living. Their onboarding team is truly exceptional, shout out to \[sensitive content hidden\]. Pros I like the scheduling features in the calendar view. Also, the ability to take waivers and intake forms. Cons Their payment processing service, Paragon payment solutions, is cumbersome. Their customer service isn’t the best and I’ve been having trouble with them since August of 2025. Switched from [Spot-On](https://www.capterra.com/p/10022670/Spot-On/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/) They removed the scheduling feature for the platform Review Source Response from WellnessLiving Systems February 24, 2026 Thank you for your thoughtful review, Priscilla. We’re so glad to hear that you’re enjoying the calendar scheduling features as well as the waiver and intake form capabilities — those tools are designed to simplify operations and keep everything organized in one place. It’s also wonderful to hear your kind words about our onboarding team. We’ll be sure to share your appreciation with them. We’re sorry to hear about the challenges you’ve experienced with payment processing and customer service. We understand how important a smooth and responsive experience is, especially when it comes to financial transactions. Your feedback is important, and we would welcome the opportunity to review what’s been happening and help ensure everything is properly addressed moving forward. Best regards, Benjamin K. Pamela D. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Not Recommended" August 13, 2025 2.0 Agreed to less than $100 per month. They actually took over $300 per month. They blamed it on me not being PCI compliant and promised a refund when I did become compliant. So, I jumped through the. hurdles and became compliant, and guess what? No refund. They have been asked numerous times to cancel my account bc my business closed at the end of July. Well... guess what? I just got charged over $300 for the month of August and no more business. They also continued to charge my members after being asked not to numerous times. I WOULD NOT RECOMMEND. Pros They were quick to respond to customer service technical issues. Their system is very complex and can do a lot, but it is not user friendly. Cons Excessive charges. Interface NOT user-friendly at all. Refused to turn off services and kept charging me and my members after business closed. Review Source Response from WellnessLiving Systems August 20, 2025 Hi Pamela, Thank you for sharing your feedback with us. We’re very sorry to hear about your recent experience and the frustration it has caused you. This is certainly not the experience we want for our customers, and we sincerely apologize for the inconvenience. Please know that we take your concerns very seriously. A senior member of our Customer Success team will be reaching out to you shortly to personally review your account, address the charges, and ensure your concerns are resolved as quickly as possible. We truly value the time you’ve spent with WellnessLiving and want to make this right for you. Best regards, SG Savaná G. Director of Operations Sports Used the software for: 2+ years ### "A supportive, reliable system that’s grown with our business”" December 30, 2025 5.0 We moved to WellnessLiving during a period when our business was growing quickly and our old scheduling system just couldn’t keep up anymore. The shift made our day-to-day operations feel much more organized and predictable, especially with lessons tied to specific practice bays! that change alone solved a lot of stress for our team. It’s not perfect, but it’s been a meaningful, supportive system for us as we’ve continued to grow. Pros The overall onboarding experience great. They really take the time to understand how we operate and took the extra effort to work with us on solutions. Cons Fixes and alterations to the system can sometimes take longer than ideal, but there's always a follow up. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving Wellness Living had the ability to manage room access/bay access Switched from [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/) They were not able to mange room bookings which resulted in multiple double bookings Review Source Response from WellnessLiving Systems January 6, 2026 Thank you so much for sharing your experience, Savana. We’re really glad to hear that your onboarding process felt thoughtful and collaborative, and that our team took the time to truly understand how your business operates. Supporting growing businesses during periods of rapid change is exactly where we aim to add the most value, so it’s great to know the transition helped bring more organization and predictability to your day-to-day operations. We especially appreciate you highlighting how tying lessons to specific practice bays helped reduce stress for your team. It’s always rewarding to hear how a specific workflow improvement can make a meaningful difference. We also understand your feedback around fixes and system updates sometimes taking longer than ideal. While we work hard to ensure changes are implemented carefully and reliably and your feedback helps guide our ongoing improvements. Warm regards, MaryLee JY Jack Y. Owner, Chief Instructor Sports Used the software for: 6-12 months ### "The best school/membership management system" November 25, 2025 5.0 From the testing phase, through initial setup, training, go-live and ongoing use and support, everything went as expected. This system is well thought out. When I began using the system, the software is very mature and as a result, I have not experienced any technical issues. The level of support is phenomenon, all my request for help are replied almost immediately. The technical support are personable and knowledgeable as well. Pros The most I like about this product are the complete and powerful features. The customer support is also excellent. The cost of using the standard package is already meeting all the needs for my school. Booking and appointment features are very easy to use. Cons So far, I cannot think of anything I don't like. I have not experienced anything that is not meeting my expectations yet. As an experienced ERP implementer (over 20 years), I can say this responsibly. Alternatives considered [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/)[Paid Memberships Pro](https://www.capterra.com/p/265352/Paid-Memberships-Pro/) Reason for choosing WellnessLiving WellnessLiving is specifically designed for membership oriented school/studios. The system tailors for school/studio owners. There works perfectly out of box without customization. Review Source Response from WellnessLiving Systems December 5, 2025 Hi Jack, Thank you so much for taking the time to share such an insightful and thoughtful review. We’re thrilled to hear that your experience—from testing and onboarding to ongoing support—has met your expectations, especially given your extensive background in ERP implementation. It means a lot to us that you find the platform mature, reliable, and equipped with the powerful features your school needs. We’re also delighted that our support team has been consistently responsive and helpful whenever you’ve reached out. Your feedback reinforces our commitment to delivering an intuitive, dependable, all-in-one solution for businesses like yours, and we’re grateful to have you as part of the WellnessLiving community. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com ! Best regards, Marylee PF Patty F. Owner and founder Health, Wellness and Fitness Used the software for: 2+ years ### "Happy Client" October 21, 2025 5.0 My experience has been, very good customer service, reliable AI support too. Wellness Living is always making upgrades for the software. Pros I love the AI driven customer support, it's been very helpful. This software are good features such as the branded app. Cons A little bit more money then other software packages. I don't like the virtual package, I would prefer all the recorded classes be available to everyone. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Cost was getting too out of control and I needed a virtual platform. Review Source Response from WellnessLiving Systems October 30, 2025 Hi Patty, Thank you so much for your kind words and for sharing your positive experience! We’re delighted to hear that you’ve been happy with our customer service and that our AI-driven support and branded app have been helpful for your business. It’s wonderful to know you’ve noticed the ongoing upgrades we make to enhance the software. We also appreciate your feedback regarding pricing and virtual package accessibility — insights like yours help us continue improving and exploring ways to bring even more value to our community. We’re so glad to have you with us and look forward to supporting your continued success! Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com. Best regards, Marylee B. KC Kristen C. Founder Performing Arts Used the software for: 2+ years ### "Love this software" October 8, 2025 5.0 Pros My studio has used WellnessLiving since we opened in 2022. I love that it's a software that we can grow into. Customer service gets back to me quickly when I need it, and my students really enjoy our personalized app. It's great to have so many different ways for my students to book classes, rentals, and other services. I've recommended it to two of my other studio \[sensitive content hidden\] friends already! Cons Some of the transactions or reports can be a bit clunky. All the information is available, but sometimes it doesn't feel super intuitive. Alternatives considered [Jackrabbit Dance](https://www.capterra.com/p/93349/Jackrabbit-Dance/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving I didn't like the interface of MindBody. JackRabbit lacked the functionality I wanted Review Source Response from WellnessLiving Systems October 15, 2025 Hi Kristen, Thank you so much for taking the time to share your experience! We’re thrilled to hear that WellnessLiving has supported your studio’s growth since opening in 2022 and that both you and your students are enjoying the personalized app and flexible booking options. It means a lot that you’ve even recommended us to other studio owners, we truly appreciate your trust and confidence in our platform. We also value your feedback regarding transactions and reports. Our team is always working on making features more intuitive and seamless, so your input helps guide future improvements. We’re so glad to have you as part of the WellnessLiving community and look forward to supporting your studio for many more years to come! Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Marylee B. NS Natalie S. Chief Operating Officer Health, Wellness and Fitness Used the software for: 2+ years ### "WellnessLiving - Best Fitness Platform" August 19, 2025 5.0 10/10 - There is not a platform that can compete with WL at the moment. We do not plan on switching to anyone else. Pros Customer Support, innovativeness, regular updates and new features. Also - it's the best bang for your buck when it comes to client management and support. It's easy to schedule appointments, the interface is modern and sleek, and our customers data is secure. Cons There are important features that I believe should be created over other features that are submitted via the requests. Alternatives considered [Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/)[PushPress](https://www.capterra.com/p/172781/PushPress/) Reason for choosing WellnessLiving WellnessLiving was just a better product all around. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Price, support, and features. Mindbody could not provide sufficient support or features for their "robust" platform. It didn't function correctly and no one could ever help you. They were also way expensive for what they offered. Review Source Response from WellnessLiving Systems August 20, 2025 Hi Natalie, Thank you so much for your wonderful review! We’re thrilled to hear that you value our customer support, the regular updates, and the innovative features we continue to roll out. It’s also fantastic to know that you find WellnessLiving to be the best value for client management and support, with an interface that’s modern, secure, and easy to use for both scheduling and data management. We appreciate your feedback regarding feature prioritization, and we’ll be sure to share this with our product team as we continue to shape our roadmap based on customer needs. It’s incredibly motivating to hear that you rate WellnessLiving a 10/10 and have no plans to switch, your trust means the world to us. Our 24/7 support team is always here to assist you and can be reached anytime at support@wellnessliving.com Best regards, Benjamin K. BN Bernie N. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Software " August 8, 2025 5.0 I have been approached several times to give other softwares a chance and have not all felt the need to change. Pros WellnessLiving makes running a business easy. Everything is all in one place. We have detailed profiles for all of our clients, their attendance and spending history. We can plan events and send marketing emails all from WellnessLiving. This saves time and money having everything on one platform. Their customer service is top notch! If I ever get stuck or need to learn a new feature, their team is quick to respond. The thing I love the most is they are always improving and adding new features! They listen to their businesses and try everything they can to make our life easier! Cons For the most part Wellnessliving has been a great software! My instructors had a bit of a time to get use to it. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) price and service was not appropriate for my needs Review Source Response from WellnessLiving Systems August 12, 2025 Hi Bernie, thank you for your glowing review and for sharing your experience with WellnessLiving! We’re thrilled to hear how having everything in one place from client profiles and attendance tracking to event planning and marketing has made running your business easier and more efficient. It’s wonderful to know that our platform has saved you both time and money, and that our constant improvements and new features have been valuable to you. Your praise for our customer service means so much to our team, as we strive to respond quickly and ensure you feel confident using every feature. We also appreciate your note about instructors needing a little adjustment time,transitioning to a new system can take some getting used to, but we’re always here to support you through it. The fact that you’ve been approached by other software providers and never felt the need to switch truly speaks volumes. Best regards, Benjamin K. BR Beverly R. Operations Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great customer support!" September 25, 2025 5.0 Overall, it has been a smooth experience, like with any booking software with built in POS system, there are additional fees but this cannot be avoided. The customer experience has been good overall. Pros I found that the entire process from the intake call to onboarding, registering for the app and figuring out the backend of how to use the software was a smooth experience. Good customer support, responsive and informative. Cons I did not like that the pricing and currency is in USD which means it fluctuates for Canadian companies as the conversion fluctuates and also it is more expensive for us. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving A friend recommended wellness living instead of mind body. Review Source Response from WellnessLiving Systems September 29, 2025 Hi Beverly, Thank you so much for taking the time to share your experience! We’re thrilled to hear that your onboarding process, app registration, and backend setup went smoothly, and that our customer support team has been responsive and informative throughout your journey with WellnessLiving. Providing a seamless experience for our clients is always our top priority. We also appreciate your feedback regarding pricing and currency conversion. We understand how important this is for our Canadian customers, and your input will be shared with our leadership team as we continuously work to enhance our services. We’re grateful for your trust in WellnessLiving and for choosing us based on a friend’s recommendation—it means the world to us. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com Best regards, Benjamin K. KS Kelli S. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great software" May 28, 2025 5.0 Great software, easy to learn & use for staff & clients. Easily links to Zoom. Easy client & staff apps, although the apps don’t do everything, they are easy to use. Pros Easily links with Zoom, user friendly and excellent for studios. Easy to learn for staff & students. Cons Slow support response. Software has a delay and not super fast, about 2 minute after entering client info. Staff app doesn’t update immediately, have to close it down & reopen to update. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) I switched in December 2021 or 2022 I switched Review Source Response from WellnessLiving Systems June 2, 2025 Hi Kelli, thank you so much for sharing your experience and for the kind words! We’re thrilled to hear that you find WellnessLiving easy to use for both staff and clients, and that our Zoom integration has helped simplify your virtual class setup. It's always great to hear that the system is intuitive and beneficial for studios like yours! We appreciate your feedback about the app responsiveness and support speed. We’re actively working to improve both app performance and update refresh rates to provide a smoother, faster experience. In the meantime, closing and reopening the app -as you've discovered is a helpful temporary workaround while updates sync fully. We also want to ensure your support concerns are heard. Our team is here 24/7 and we aim to resolve inquiries as quickly as possible. If you're still experiencing delays or technical hiccups, please reach out directly at support@wellnessliving.com so we can investigate further and assist you right away. Warm regards, Benjamin. SS Sarah S. Yoga Instructor, Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Its a good software. Mostly user friendly. " March 20, 2025 5.0 It's been up and down. I don't enjoy working with security metrics and paragon. I really had to push to get several issues resolved. I have tried other softwares. Like all software, there is a learning curve. Once I got the set-up figured out and got some assistance from WL to handle the security metrics and paragon, I'd say WL is the best software for the price. The AI help chat is a big improvement as well. Most of my immediate operational questions are answered very efficiently and instantly with the AI chat. Also, they WL team seems like they are continuously making improvements. Pros \[sensitive content hidden\] was a huge help! You can really tailor the software to fit your business needs. (Which means the backend is pretty complex) It takes some learning & setup time trial and error. But once you figure it all out, the workflow is easy and efficient. My employees find it pretty intuitive to use. Cons The payment processor, Paragon & Security Metrics. I wish WL switch to Stripe. So much easier and the Stripe hardware is so much better! Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/)[Walla](https://www.capterra.com/p/265361/Walla/) Reason for choosing WellnessLiving It was already installed. The price was better. Switched from [Arketa](https://www.capterra.com/p/212718/Sutra-Fitness/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Acuity was a clunky mess. After a year and a half with WL, I switched to Arketa. I like several of Arketa's features better than WL's; however, the price of Arketa didn't make up for the difference in what we were not able to do. Review Source Response from WellnessLiving Systems March 25, 2025 Hi Sarah, thank you for sharing your experience with WellnessLiving! We’re happy to hear that you’ve found our software to be user-friendly and customizable to your business needs. It’s great to know that once the setup was complete, your workflow became smooth and efficient, our goal is always to provide a system that grows with your business! We also appreciate your kind words about our team’s support and continuous improvements. Our AI chat was designed to provide instant answers, and we’re glad it’s been helpful in your day-to-day operations. We understand your concerns regarding payment processing. While Paragon and SecurityMetrics are our current partners, we’re always exploring ways to enhance our system, and your feedback is valuable. We’ll be sure to pass your comments along to our team. If you ever need further assistance, our 24/7 support team is here for you at support@wellnessliving.com. Best regards, Benjamin K. MN Monica N. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Love the service Wellness Living provides." March 17, 2025 5.0 I love the ease of the scheduling for myself and my staff. I was building my own schedule every week and it was exhausting. No other platform fit with my type of business. Wellness Living had exactly what I needed and helped me get started with ease. I have also utilized their client app and FitBuilder and recently have opted into their website building. I love the education and support they give to all of their clients. So grateful for them for my business! Pros The ease of scheduling for my staff. I can schedule classes/trainings/staff all in one. Cons I haven't had many issues but I find it a little difficult to reach them through any avenue other than email. Sometimes I need a quick response and fix. Alternatives considered [PtEverywhere](https://www.capterra.com/p/207183/PtEverywhere/) Reason for choosing WellnessLiving Wellness Living fit better for scheduling purposes and it integrated my gym as well as my Physical therapy business and scheduling for my staff. Review Source Response from WellnessLiving Systems March 25, 2025 Hi Monica, thank you for your thoughtful review! We’re so happy to hear that WL has made scheduling effortless for you and your staff. It’s great to know that our platform fits your business needs perfectly and has streamlined what used to be a time-consuming process. It’s also exciting that you’re taking full advantage of our ecosystem, from the client app to FitBuilder and now our website builder! We love that you find value in the education and support we provide, we’re always here to help our clients grow and succeed. We appreciate your feedback on response times through different channels. While email support allows us to track and resolve issues efficiently, we understand the need for quicker responses. Our team is always working to enhance communication, and we encourage you to explore our live chat and phone support options when you need immediate assistance. All the best, Benjamin K. AO Alexis O. Strength Coach, Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Game changing software! " February 24, 2025 5.0 I've been using this software for my small business for five years now and it has been a game change! Not only does it optimize our business, it's user-friendly for our vast clientele (which ranges in age) and their tech team always so amazing and helpful. Very reliable service and product, highly recommend. Pros Tech support is unmatched Very reliable User friendly from customer POV Cons Can't come up with much. The staff app/browser website could be more consistant Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing WellnessLiving More customizable, we could select every single detail and since our business is so unique, this was a huge selling point. Staff was super friendly as well. Review Source Response from WellnessLiving Systems February 27, 2025 Hi Alexis, thank you for taking time and sharing such amazing review and for trusting WellnessLiving for the past five years! We’re excited to hear that our platform has been a game-changer for your business, helping you optimize operations while providing a user-friendly experience for your diverse clientele. It’s also great to know that our tech support team has been there whenever you needed them, your success is our priority! We appreciate your feedback on the staff app and browser consistency. We’re always working to improve our platform, and insights like yours help us refine the experience for businesses like yours. Thanks again for your support and recommendation! If you ever need assistance, our 24/7 team is always here and reachable at support@wellnessliving.com. Best regards, Benjamin K. JR Julieta R. Doctor of Chiropractic Health, Wellness and Fitness Used the software for: 1-2 years ### "Excellent Customer Service" February 4, 2025 5.0 We switched to Wellness Living after 10 years with another scheduling service and need to say that the customer service we are receiving is outstanding. The staff is friendly and very responsive. Highly recommend. Pros The customer service is outstanding. Whenever I reach out with an issue I usually get a response within 24-48 hours. Cons Accessing patient notes is not ideal. I need to open each patient visit notes instead of having access to all the notes at once for comparison of the patient's progress. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) I would call Mind Body with a question, be put on HOLD for an eternity, and if I forgot to ask something I'd had to do it all over again. So frustrating! Review Source Response from WellnessLiving Systems February 6, 2025 Hi Julieta, thank you for your kind words and for choosing WellnessLiving after 10 years with another system! We are thrilled to hear that our customer service team has been responsive and supportive. Providing outstanding service is our top priority. Your experience is exactly what we strive for. We appreciate your feedback on patient notes. While notes currently need to be accessed individually, our robust client profiles and reporting tools help streamline tracking and management. We’re always working to enhance features based on user feedback, so we value your input! As you may know, our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Benjamin K. JC Jenny C. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great for Pilates Studio scheduling" January 24, 2025 5.0 Excellent support - tech staff friendly and knowledgeable Pros The WellnessLiving support staff is always helpful and polite. They are knowledgeable and give me the help I need promptly! The website is flexible and really works well for a busy studio schedule! Cons Because it does so much, it takes awhile to fully learn all the applications of their website. Alternatives considered [Timely](https://www.capterra.com/p/142756/Timely/) Reason for choosing WellnessLiving best options and value for what I needed Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) needed more flexibility and scheduling options Review Source Response from WellnessLiving Systems January 28, 2025 Hi Jenny, thank you so much for your fantastic review! We’re so glad to hear that WL has been a great fit for your Pilates studio and that our support staff has been helpful, friendly, and prompt in assisting you. We strive to provide excellent customer service, and it’s wonderful to know that we’re meeting that goal for you. We’re also happy to hear that the flexibility of our website has worked well for your busy studio schedule. We understand that with so many features, there’s a bit of a learning curve, but we’re confident that once you’ve explored all the capabilities, it will continue to streamline your operations and improve your experience. If you ever need assistance or have any questions as you continue using WL, don’t hesitate to reach out to us at support@wellnessliving.com. We're always here to help! Warm Regards, Benjamin K. JC Janine C. Owner Professional Training & Coaching Used the software for: 2+ years ### "Highly recommend " January 17, 2025 5.0 Overall positive experience. I value how this system is able to have multiple users, and users with different modalities (pilates, osteotherapy, ect). When one therapist needs SOAP notes they can access this option. Pros We picked Wellness Living as our scheduler as it had all the accessibility we needed from a scheduler system for both our wellness element of Osteotherapy and studio element for Pilates. We wanted classes to be seen under a full schedule view, which they have, and for online booking / purchases to be tailored. Wellness Living continues to add ongoing updates! Cons Initially, it was not as well groomed as the former scheduler system we had. However, they have not made up for it with all their upgrades. I rather have a product that is improving as I know when I have a complaint its heard and also then action is taken to make it better. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing WellnessLiving Jane at the time we wanted to make the switch, did offer group class bookings with ease. We needed ongoing class management Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Acuity didn't have enough multi-function that our team wanted (but price was awesome), and MindBody was too expensive. Plus during covid they has zero empathy for our studio which forced us to make the change. Review Source Response from WellnessLiving Systems January 22, 2025 Hi Janine, we would like to thank you for the review and for recommending WellnessLiving! We’re pleased to know that our system supports both the wellness side of your practice, like Osteotherapy with SOAP notes, and the studio side for Pilates with tailored online booking and a full schedule view. It’s great to know our updates and enhancements are making a positive impact on your business. We appreciate your honest feedback about your initial experience. While we regret it didn’t feel as polished at first, we’re glad our continuous improvements have addressed your concerns. Your comments about feeling heard and seeing action taken are truly motivating for us. Thank you for choosing WellnessLiving and sharing your journey from other platforms. We’re honored to support your business and are here to help every step of the way. Please share any suggestions or feedback please reach out to us at support@wellnessliving.com! Best regards, Benjamin K. Megan W. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great Platform!" December 12, 2025 5.0 It’s been a positive change in my business. I was using a platform that didn’t feel professional or organized, i definitely got that with WellnessLiving once I switched. Pros I’ve been using the platform for my yoga studio for over two years now with success. My clients and staff enjoy using it, and any account errors are usually easily fixed on my end. Any time we need customer service we get a quick and efficient response. Cons Some features editing client accounts can feel a bit redundant. Sometimes I feel I’m not taking advantage of everything just because I don’t remember everything from onboarding, there’s just so much on the website to utilize. Review Source Response from WellnessLiving Systems December 15, 2025 Hi Megan, Thank you so much for sharing your experience and for being with WellnessLiving for over two years. We’re really glad to hear that both your clients and staff enjoy using the platform, and that it’s helped bring a more professional and organized structure to your yoga studio. It’s also great to know that when you’ve needed support, our team has been able to provide quick and efficient assistance. We appreciate your feedback around certain client account editing steps feeling repetitive and how easy it can be to forget some features after onboarding—especially with such a robust platform. This is very common, and we’re continuously working on improving workflows and making key tools easier to discover and use over time. If you ever feel like you’re not fully taking advantage of everything available, our team would be more than happy to walk you through features that could help streamline your day-to-day operations even further. Best regards, Benjamin K. TR Tyler R. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "A Must-Have Platform for Any Fitness Business" July 8, 2025 5.0 We’ve been with WellnessLiving for over two years, and it’s been a vital part of our operations. It makes managing our members, schedules, payments, and marketing efforts smooth and centralized. The continuous innovation and feature improvements keep us confident that we’ve made the right long-term choice for our business. I wouldn’t hesitate to recommend it to other gym or studio owners. Pros The best part about WellnessLiving is how seamlessly everything is integrated. From client management and billing to email and SMS communication, it handles everything in one place. It’s incredibly intuitive and has saved us hours each week. The automation features alone are worth it. Cons There’s a bit of a learning curve in the beginning because there’s so much functionality, but once you get the hang of it, it becomes second nature. Their support team is also very responsive, which helps a lot during onboarding. Switched from [Exercise.com](https://www.capterra.com/p/152284/exercise-com/) poor functions and poor customer service Review Source Response from WellnessLiving Systems December 1, 2025 Hi Tyler, Thank you so much for your wonderful review! It’s incredible to hear that WellnessLiving has become such an essential part of your operations over the past two years. We’re thrilled that the all-in-one platform, centralized management, and automation features are helping you save valuable time each week — that’s exactly what we’re here for! We also appreciate your feedback about the initial learning curve. With so many powerful tools available, it can definitely take a moment to get comfortable, but we’re happy to hear our support team has been able to help along the way. If there’s ever anything more we can do to support your continued success, please don’t hesitate to reach out. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Benjamin K. JE Jolie E. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Wellnessliving Has it All!" September 30, 2025 5.0 Great! Pros "WellnessLiving (WL) has been a game-changer for my yoga/pilates studio! WL is intuitive, easy to use, and has everything I need to manage classes, memberships, and client communication all in one place. My members love how simple it is to book classes (through our website or the app) and stay connected, and I love how much time it saves me on the back end. The customer support team is fantastic—responsive, knowledgeable. WellnessLiving has helped me streamline my business so I can focus more on our community and teaching. I couldn’t recommend it more!" Cons nothing right now. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) too expensive and outdated. Review Source Response from WellnessLiving Systems October 7, 2025 Hi Jolie, Thank you so much for your wonderful feedback! We’re delighted to hear that WellnessLiving has been a game-changer for your yoga and pilates studio. It’s fantastic that our all-in-one platform is helping you easily manage classes, memberships, and client communication while saving time behind the scenes. We’re also thrilled to know your members are finding the booking process smooth and convenient this is exactly what we strive for! Our customer support team will be so happy to hear your kind words. We’re grateful to have you as part of the WellnessLiving community and look forward to continuing to support your studio’s growth and success. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Benjamin K. TB Trevor B. Membership Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "\[sensitice content hidden\] Ekstasis Strength and Conditioning Review, via Membership Coordinator Trevor Bradley-Dade" June 11, 2025 5.0 Overwhelmingly positive. I'm struggling to think of aspects I'd like to see upgraded... the customer care has been super good to us. And I find that the AI chatbot is more well-equipped than any of its peers to respond to complex, detailed inquiries. The Membership Duration rules need some more flexibility (offer days as well as weeks, months, etc.) Pros The customer service team is incredibly helpful and responsive. When we changed our business model at Ekstasis Strength and Conditioning earlier this year, I spent hours on the phone and in virtual meetings with different customer service reps (particularly our guy \[sensitice content hidden\]!) and they always very gracious and generous with their time. We could not have shifted to a membership model successfully without their guidance! I have called countless times since and have always been met with courteous assistance. I also appreciate how many different features the WellnessLiving platform offers. Like any system, it does have its limitations, but those have not really held us back from anything we've wanted to do in any significant way. The more I learn about how to utilize WellnessLiving, the more my appreciation for it grows. I've worked with some its competitors in the past (such as MindBodyOnline) and had much poorer experiences. Cons When setting up our membership model, we had aimed to create membership options with a constant, repeating duration of exactly 30 days, but were unable to do, as "days" was not a unit of measurement that we could select for Membership Durations. We had to go with a 1-month Membership Duration instead between automatic renewals, which of course resulted in variance amongst some members' automatic renewal dates, as a consequence of certain months having a different number of days. This made renewal dates for those clients less predictable. Enabling 30-day membership durations would not have necessarily fixed this aspect, but it likely would've guaranteed the same amount of training opportunities (days) for every one of clients on a monthly basis Review Source Response from WellnessLiving Systems June 13, 2025 Hi Trevor, thank you so much for your thoughtful and detailed review! We’re truly honored to be a part of your journey at Ekstasis Strength and Conditioning, especially during such a pivotal transition to your new membership model. It’s fantastic to hear that our support team was able to guide you through it, we’ll be sure to share your kind words with the reps who worked with you. Your feedback about the flexibility around membership durations is incredibly valuable. We understand how important predictable renewals can be for both business operations and member experience. While the current system is based on calendar months, your suggestion to incorporate fixed “30-day” duration options has been noted and will be passed along to our product team for consideration as we continue to enhance our platform. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Thanks again for your continued trust, Warm regards, Ujjwal S. hr Education Management Used the software for: Less than 6 months ### "organize my fitness routine smoothly" August 21, 2025 4.0 overall experience is that it has a solid all-in-one platform that simplifies class scheduling , client management ,and payments . customer support is bit take time to solve the query but they do solve it. Pros the thing i like the most about wellnesliving is that it has a user friendly interface for booking and rescheduling classes. value for money as well , reports and insights give a clear picture of activity and usage. clean Ui and security. Cons mobile app lags little bit , so that's the issue i faced , dashboard might feel overwhelming. price might be a bit high for small buisness. Review Source Response from WellnessLiving Systems September 3, 2025 Hi Ujjwal, thank you for taking the time to share your experience with WellnessLiving! We’re so glad to hear that our platform has been helping you simplify class scheduling, client management, and payments, while also providing valuable reports and insights to support your business decisions. It’s wonderful to know you find the interface user-friendly and secure. We also appreciate your honest feedback about the mobile app performance and dashboard experience. I want to assure you that our product team is actively working on continuous improvements to enhance app speed and usability. Regarding pricing, we understand that small businesses need predictability and flexibility—we’re committed to offering plans that deliver strong value while supporting growth, and we’d be happy to explore options with you to better fit your needs. Most importantly, we’re glad our support team has been able to resolve your queries. Best regards, Benjamin K. Chandler B. G. Paralegal Law Practice Used the software for: 6-12 months ### "Book simple. Book quick." September 3, 2025 5.0 It helps me oragnize how I want to explore fitness journey. While Im learning new things I am also helping people get started in their own journey. Pros I found the most beneficial thing Wellness Living provides is the accessibility it has to let clients book. I started using this not long ago and I already have a few regulars that want to train with me while I even keep track of my own trainer. Cons Sometimes spots fill up quick and you may not know right away. It only happened once, but my appointment was cancelled an hour after I booked it. Review Source Response from WellnessLiving Systems September 8, 2025 Hi Chandler, thank you so much for sharing your experience with WellnessLiving! We’re thrilled to hear that you’ve already been able to attract regular clients and that the booking accessibility has made it easy for both you and your clients to stay organized. It’s great to know our platform is helping you balance your own training while supporting others on their fitness journeys. We appreciate your note about the appointment cancellation experience. While this seems to have been an isolated situation, our team continuously works on improving booking notifications to ensure trainers and clients are updated in real-time. Your feedback helps us fine-tune these features so your experience is always smooth. We’re excited to continue being part of your fitness journey and helping you grow your client base! Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com. Best regards, Benjamin K. AL Ayobami L. Retail admin Retail Used the software for: 1-2 years ### "Wellness Living Review" July 16, 2025 5.0 My overall experience has been remarkable with wellness living. Tried out a first exercise training program from this platform all fork comfort of home and it was absolutely remarkable Pros Best fitness comms forum software I've used so far. Most love the infusion of the love events to the recorded events easily Cons Navigation sometimes can get very interesting, with so much tabs embedded but overall is a great platform I've engaged with. Review Source Response from WellnessLiving Systems July 22, 2025 Hi Ayobami, Thank you so much for your kind words and for sharing your remarkable experience with WellnessLiving! We’re thrilled to hear that you enjoyed your first training program from the comfort of your home and found the platform’s live and recorded event integration valuable. We appreciate your feedback regarding navigation. With our platform’s wide range of features, we understand it can feel like there’s a lot to explore at first. We’re constantly improving the user experience to make navigation simpler and more intuitive. In the meantime, our 24/7 support team is always happy to guide you or share tips on streamlining your dashboard setup to suit your needs. Thank you again for being a part of the WellnessLiving community! Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Benjamin K. RC Rachel C. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great service!" June 10, 2025 5.0 From start to finish the staff was super helpful and walked me through everything in the set up process. I have been able to make customizations as needed! Pros The customer service is amazing and I love that it is a more affordable option for small studios like us! Cons There are some technical things to get used to and sometimes glitches, but nothing too big to handle! I wish the app was not so expensive. Review Source Response from WellnessLiving Systems December 1, 2025 Hi Rachel, Thank you so much for sharing your experience! We’re delighted to hear that our team supported you every step of the way through setup, and that you’ve been able to customize WellnessLiving to fit your studio’s needs. It’s also wonderful to know that our pricing structure has made a positive difference for your business, supporting growing studios like yours is exactly what we strive for! We appreciate your feedback regarding occasional glitches and technical adjustments. We’re continually working to enhance stability and performance, and feedback like yours helps us prioritize improvements. As for the branded app, we do understand the concern, it’s built to help elevate your business with a premium client experience, but we’re always exploring ways to deliver even greater value. Best Regards, Marylee B. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.