# WellnessLiving Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about WellnessLiving Software - reviews, pricing plans, popular comparisons to other Scheduling products and more. Source: https://www.capterra.com/p/145039/WellnessLiving --- # WellnessLiving Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) WellnessLiving ## What is WellnessLiving? WellnessLiving is an all-in-one solution for businesses which rely on easy scheduling of classes, appointments or events. It features a sophisticated desktop and mobile scheduler used by staff and clients and a widget for online scheduling. It also integrates features for business development and retention such as automated email/SMS marketing, reputation management, reporting and rewards. This eliminates the need for add-ons reducing costs and streamlining operations. ## What is WellnessLiving used for? [Scheduling](https://www.capterra.com/scheduling-software/)[Membership Management](https://www.capterra.com/membership-management-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/) Recognitions Shortlist Overall rating Based on 611 user reviews Reviews sentiment Positive 85% Neutral 4% Negative 12% Pros & cons Comprehensive studio operations platform Smooth transition experience Frequent technical problems Difficult cancellation and refund process Starting price $69 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Medical Spa / 2026 - Scheduling / 2026 - Appointment Reminder / 2025 - Appointment Scheduling / 2025 - Barbershop / 2025 - Gym Management / 2025 - Reservations / 2025 - Salon / 2025 - Yoga Studio / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## WellnessLiving alternatives [4.7 (3,639)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (1,457)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (103)](https://www.capterra.com/p/117299/Bookeo/reviews/) Starting price $14.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [4.8 (349)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $28.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/145039/WellnessLiving/alternatives/) ## FAQs about WellnessLiving Overview ### What problems does WellnessLiving solve? WellnessLiving solves scheduling chaos, manual billing, fragmented client communication, and disconnected tools for studios managing classes, appointments, memberships, and events. Yoga, Pilates, fitness, dance, and wellness teams use it to reduce no-shows, simplify multi-location operations, automate reminders and marketing, streamline check-ins and payments, and give staff and clients one place to manage bookings. Answer based on 251 reviews Overview ### Which roles and teams benefit most from WellnessLiving? WellnessLiving is most used by business owners, founders, and executives running fitness, yoga, and wellness studios. Managers and directors rely on it for scheduling, staff coordination, reporting, and day-to-day operations, while instructors and personal trainers use it to manage bookings, client communication, memberships, and service delivery. Answer based on 605 reviews Overview ### What company size and industries is WellnessLiving built for? WellnessLiving is designed for small, appointment- and membership-based businesses, with 96% of reviewers from small companies and 69% in Health, Wellness and Fitness. It also serves Sports businesses at 6% and Recreational Facilities and Services at 3%, fitting class, event, membership, and appointment-based operations. Answer based on 611 reviews Features and Usability ### What are the key features of WellnessLiving? WellnessLiving includes core scheduling and business tools like appointment scheduling, class management, online booking, payment processing, and membership management. Differentiating features include email automation, SMS reminders, white-label mobile apps, and FitVID on Demand for virtual content. Reviewers also frequently mention its client communication tools and customizable workflows. Answer based on 327 reviews Pricing ### How much does it cost and what fees or limitations are included? WellnessLiving starts at $69/month for the Starter plan, with Business at 199/month and BusinessPro at 349/month. Reviewers often call it more affordable than Mindbody and say many core features are included, though some mention pay-per-SMS charges, extra-cost options like mobile apps or custom branding, and occasional price increases. Answer based on 94 reviews Integrations ### Which third-party tools and platforms does WellnessLiving integrate with? WellnessLiving integrates with 12 third-party tools and platforms, including Mailchimp, Google Calendar, Constant Contact, QuickBooks Online, Zoom Workplace, ClassPass, Meta for Business, and Google Maps. Official catalog listings also include WordPress, Zapier, Brivo Access, and LenzVU, covering marketing, scheduling, accounting, access control, and virtual sessions. Answer based on 54 reviews Getting Started and Support ### How easy is it to onboard and train a team on WellnessLiving? WellnessLiving offers live online training, webinars, videos, and documentation, and reviewers often describe onboarding as guided and manageable, especially for small teams and staff switching from other platforms. Front-desk staff and clients tend to learn core tasks quickly, while admins and less technical users often need more time for setup, customization, and advanced features. Answer based on 102 reviews Getting Started and Support ### What customer support options does WellnessLiving offer, and how do users rate the experience? WellnessLiving offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as responsive, patient, and hands-on, especially during onboarding and migrations. Some report slower replies, difficulty reaching phone support during urgent issues, and inconsistent answers as the company has grown. Answer based on 401 reviews Security ### How does WellnessLiving handle data security and access control? WellnessLiving uses user permission levels, secure storage of customer data and payment options, and secure online payment processing. It also supports password updates and Facebook or Google login for client access. Some reviewers report logout and password recovery issues, plus concerns around waiver workflows, liability protection, and payment processor reliability. Answer based on 18 reviews ## Who uses WellnessLiving? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 165 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 165 reviews Administrative 37% Administrative 37% Entrepreneurs/ Owners 17% Health & Medical 9% Education & Learning 3% Others 33% Top industries Based on 165 reviews Health, Wellness and Fitness 78% Sports 15% Retail 3% Recreational Facilities and Services 2% Other 2% ## Pros and Cons Comprehensive studio operations platform 90% positive reviews out of 62 Most reviewers indicate studio management covers scheduling, billing, and daily operations, supporting various fitness and wellness businesses. Claire B Yoga Teacher, 2 - 10 employees. "Very comprehensive platform for managing fitness, wellness, and studio-based businesses." Frequent technical problems 71% negative reviews out of 96 Most reviewers report bugs and issues disrupt daily tasks, with slow resolutions and inconsistent customer support responses. Storm T Owner, 2 - 10 employees. "Every single time there was an issue or a bug in the software I would have to spend days/weeks working around to have it fixed." Smooth transition experience 91% positive reviews out of 34 Most reviewers find switching software straightforward, with strong support making the process manageable and worthwhile. Enrique G Owner, 2 - 10 employees. "Our experience has been very smooth and has helped us streamline our operations allowing us to grow since switching to WellnessLiving." Difficult cancellation and refund process 88% negative reviews out of 48 Most reviewers say cancellation and refunds are complicated, with contract obstacles, persistent charges, and delayed responses. Krista M Studio Owner, 2 - 10 employees. "After 9 years with them, I cannot wait to be finally done; that is when they stop begging me to stay, and finally terminate this auto-renewal contract that I am stuck paying until the end of the year." Continuous software enhancements 93% positive reviews out of 27 Most reviewers describe improvements as frequent, customer-driven updates that enhance efficiency and address user needs. Challenging financial processes 64% negative reviews out of 42 Some reviewers find financial management frustrating, citing inefficiency, unexpected costs, and difficulties tracking or receiving payments. Bianca W CEO, 2 - 10 employees. "They just continue to take our money and pass us around over and over again without anyone taking ownership or accountability." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Online Booking 4.4 (174) 73.56% of 174 reviewers that rated this feature as important or highly important This aspect lets your clients book classes and appointments online or via the Achieve app. Some reviewers find it simple and convenient, highlighting website and app integration, but others report occasional booking flow inefficiencies and technical glitches for families or group bookings. Calendar Management 4.4 (169) 72.19% of 169 reviewers that rated this feature as important or highly important WellnessLiving offers customizable scheduling for classes, appointments, and staff. Reviewers indicate the calendar is easy to use, helps manage waitlists, and supports quick updates, but some mention syncing issues with external calendars and occasional display errors. Payment Processing 4.4 (107) 71.03% of 107 reviewers that rated this feature as important or highly important You benefit from integrated payment handling for memberships and services. Reviewers appreciate the automation, multiple payment methods, and quick deposits, but some say processing fees are high and mention occasional delays or onboarding issues. Member Database 4.5 (94) 69.15% of 94 reviewers that rated this feature as important or highly important With this capability, you can easily organize, filter, and manage member profiles, purchases, and contact details. Reviewers appreciate the intuitive interface, quick filtering, and ability to connect family members, though some mention occasional issues with data entry and duplicate records. Booking Management 4.5 (94) 79.79% of 94 reviewers that rated this feature as important or highly important It gives you flexible control over class and appointment reservations for clients and staff. Users think booking is straightforward and fast, with easy adjustments and app access, though some mention slow booking for new clients and value the integration with the Achieve app. Mobile Access 4.2 (92) 67.39% of 92 reviewers that rated this feature as important or highly important Access software remotely via mobile devices WellnessLiving 188 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Allows businesses to offer customers reservations for a variety of activities. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Track, manage and store the applications of potential future members, customers or candidates Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Creation, administration, and evaluation of assessments or tests Manage attendance for classes, shifts, meetings, or events Track the attendance of specific individuals or groups Automatic reply functionality for incoming messages Automatically create schedules based on business needs or employee availability and qualifications Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Scan barcodes to ensure accurate pricing and label tracking Before and after photos of procedure(s) Upload belt statuses and badges to student accounts Create, manage, and send invoices or bills to customers It gives you flexible control over class and appointment reservations for clients and staff. Users think booking is straightforward and fast, with easy adjustments and app access, though some mention slow booking for new clients and value the integration with the Achieve app. Keep notes on the specifics of a reservation including customer information and special requests Offer to rent a booth to freelance professionals WellnessLiving offers customizable scheduling for classes, appointments, and staff. Reviewers indicate the calendar is easy to use, helps manage waitlists, and supports quick updates, but some mention syncing issues with external calendars and occasional display errors. Synchronize with other calendars to view mutual availability and schedules Notifications/alerts for upcoming events or tasks Reminders sent via phone voice recordings Monitor service demand and performance to plan for adequate resources that meet business needs Maintain personal certifications/qualifications Process of submitting and following up on claims with insurance companies Create and schedule group classes, recurring appointments, and private sessions, etc. Schedule in-person or online classes Electronic storage of stakeholder contact information Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Record client information and feedback Provides a channel for team members to share media files, communicate, and work together Tracking, calculating, and paying commissions and earnings to employees Manage a group of members established for coordinating plans, programs, or other initiatives Manage and track all internal and external communication conducted via calls, email, text, or chat Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Track, store, and access client contracts or licenses Designing, storing and cataloging costumes with client information, including assignments, sizes and prices Financial system that helps create and manage physical/digital credit cards and track transaction activities Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Record customer information, purchase history, and other notes A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Platform for customers to directly manage their appointments and profile Provide online support for your customers through live chat or help desk functionality Tool to send questionnaires to customers to gauge feedback Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Accept and process credit/debit card transactions Track products that are for sale at a reduced price or part of coupon promotions Store, manage, and track all electronic documents in a centralized location Assemble applications and processes by dragging over and arranging pre-built components Track and collect membership dues Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Electronically collect payments for goods or services Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Pre-made examples and templates for emails Track employee schedules, availability, and performance across projects and tasks Assign working shifts or tasks to employees based on their availability Manage the enrollment and onboarding of all new members and accepted applications A list of events with their respective dates Schedule and manage the logistics of activities and other gatherings Plan an event's time and location Database of frequently used, popular workout routines Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Track and manage staff profiles, recruitment, schedules, productivity, career development and performance Plan, manage, and track the financial activities of an individual or organization Administer standardized fitness assessments to gauge current fitness level Specific use for barbershops Designed for dance studios Intended for sports & fitness gyms For martial arts classes and studios Designed for medical spas Designed specifically for physical therapy practices Specific for use in spas and salons Designed for yoga and pilates studios Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus The ability to reserve times in groups. Automatically find mutually available meeting time slots across multiple calendars Compliant with HIPAA, which sets standards for sensitive patient data protection Designed for trainers who offer online and in-person sessions Transactions that typically involve face-to-face interactions between the payer and the payee Designed for trainers who offer in-person sessions Manage the instructor/teacher's schedule, tasks, responsibilities Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Manage the process of attracting and converting business prospects into leads Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Automate workflows and trigger campaigns based on customer actions Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding Accounts held by members of an organization Contact members listed in the database through email, SMS, social, phone, etc. With this capability, you can easily organize, filter, and manage member profiles, purchases, and contact details. Reviewers appreciate the intuitive interface, quick filtering, and ability to connect family members, though some mention occasional issues with data entry and duplicate records. Comprehensive list that contains information and details of all the members associated with a particular organization or group Online gateway through which members can access/update personal information Handle various types of membership based on groupings Database of members to track personal information of individuals and families Conveniently automatically renew memberships at the end of subscriptions Access software remotely via mobile devices Notifications via mobile devices Access the system via a mobile application Make reservations on the go through a mobile device Manage and support multiple locations Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service This aspect lets your clients book classes and appointments online or via the Achieve app. Some reviewers find it simple and convenient, highlighting website and app integration, but others report occasional booking flow inefficiencies and technical glitches for families or group bookings. Accept and process online payment transactions Real-time registration over the web Website through which businesses can sell goods or services over the internet Designed for trainers who offer online sessions Manage and track customer orders for goods, investments, or any other purchases Online gateway through which parents and students can view material and communicate with teachers Online portal where patients can access information such as health records, treatment plants, etc. You benefit from integrated payment handling for memberships and services. Reviewers appreciate the automation, multiple payment methods, and quick deposits, but some say processing fees are high and mention occasional delays or onboarding issues. Reminders sent for balance/payment due Track and process employee payroll (salaries, wages, etc.) and commissions on sales Manage employee salary processes, data, taxes, and records administration efficiently A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Accept and process customer payments for products or services using hardware and software Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Customizable notes that help healthcare professionals document and track patient progress Reporting on how each user, task or process has advanced since its initiation Design, communicate, and distribute incentives to perform a specific action Create, send, and track purchase orders and their statuses Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Trigger clickable pop-up messages Track/optimize rates in relation to usage Ratings/Reviews Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Based on availability, instantly confirm or deny a request when a new booking is made Receive system updates as soon as any changes are made Schedule repeating appointments based on a duration of time Automated process of charging customers at regular intervals for repeated access or use of a product or service Log and store the source of contacts/leads Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor and manage customers' perceptions about a business, product, or service Manage the rescheduling of appointments Allocate and manage resources, such as employees, equipment, facilities, and other assets Point or incentive based programs loyalty programs designed to increase customer engagement Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Reports specific to sales analysis for trends and strategies Plan availability and assign specific time slots for tasks and resources At least a username and password is required to access the system Check-in and out via a mobile device or kiosk Online portal through which end users can access the system, manage tasks, or obtain information Send promotional campaigns or transactional messages via text messages Send messages via SMS Reminders sent via SMS/text message Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Schedule shifts for staff/employees, track hours worked, and manage staff payroll Database of students to track personal information of individuals and families Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Track and manage the scheduling of tasks Organizing a group of people to accomplish a task Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Log and record hours worked and costs spent to assist in billing and invoicing Track the amount of time spent on a job or task Track employee/learner's progression through training programs Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Sell multiple treatments together as a set Send, receive, and respond to messages Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Allow organizations to streamline the check-in process for visitors. Record, update and manage waiting lists Seamlessly integrates with 3rd party websites Built-in website builder or integration with third-party site Get Advice We can help you find the software with the features you need. Features 4.3 (585) 4.3 Based on 585 reviews ## Pricing Value for money 4.2 (554) [View pricing plan details](https://www.capterra.com/p/145039/WellnessLiving/pricing/) Starter $69.00 Flat Rate,Per Month It includes: - Explorer™ Business Listing - Elevate™ Staff App - Achieve™ Client App - Branded Client Web Portal - 5 Staff Members - 2-way Conversational SMS Pay Per SMS - 50 Reports - Store Widget - Staff Widget Business $199.00 Flat Rate,Per Month It includes: - 75 Reports - Achieve Client App - Basic - Advanced CRM With Custom Fields - Schedule Widget - Appointment Widget - Event Widget - Lead Capture Widget - Review Widget BusinessPro $349.00 Flat Rate,Per Month It includes: - Groupon - Interactive Graphs - Leaderboard - Lead Magnet Drip Campaigns - Mailchimp and Constantcontact - Website Widget Tools - Wellnessliving Directory - Wellnessliving Promote - Custom Website Value for money 4.2 (554) 4.2 Based on 554 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (577) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (577) 4.3 Based on 577 reviews ## User reviews Overall rating 4.4 Based on 611 reviews Filter by rating 5(434) 4(84) 3(22) 2(26) 1(45) Mentioned topic Sorted by most recent JR Jeff R. Owner instructor Health, Wellness and Fitness ### "DO NOT USE" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 31, 2026 From the get-go, there were some issues. But they steadily got worse over the years. I’m actively searching for new software. Pros It does basic crm functions. It does allow you to text and email clients. But the cons heavily outweigh the pros. Cons Not sure where to begin. One year after I joined them, they raise the rate that I had agreed to. A couple years later, they rolled out their forms, which whether I wanted it or not added more money that they take every month. The most recent, was taking features that I had already been paying for and putting it behind a paywall but I can only access if I pay them another $50 per month. You cannot choose your own merchant services and are stuck paying whatever fees their own merchant services say. They used to be somewhat responsive when you had an issue. They’ve decided to let AI try to solve all of your problems, and it doesn’t work! At times, I’ve waited over a week to hear back from a human being when I had an issue. This company had good potential, and went the wrong direction. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 8, 2026 Hi Jeff, Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations. Your feedback is important to us, and we'd appreciate the opportunity to better understand your concerns and review your experience in more detail. A senior member of our Customer Success team will be reaching out to you shortly to discuss your feedback and explore how we can best assist you. Best regards, Benjamin K. PN Phil N. Founder Health, Wellness and Fitness ### "\[sensitive content hidden\] the Customer Success Manager is great" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 May 26, 2026 Overall, my experience has been a mix. On the positive side, my Customer Success Manager, \[sensitive content hidden\], was personally helpful and genuinely advocated for me when it came to resolving billing and consolidated billing issues. I appreciated that level of support. However, I've been frustrated by hidden fees that were added over time, especially annual fees that weren't clearly disclosed upfront. I also don't appreciate that new add-ons get added to my account automatically, expecting me to opt out of something I never asked for in the first place. That part of the experience has left a bad taste. So while the support team can be great, the company's approach to fees and automatic add-ons needs improvement. Pros What I liked most about WellnessLiving is the level of personalized support I received from my Customer Success Manager, \[sensitive content hidden\]. He genuinely listened to my concerns and worked hard with the merchant team behind the scenes to make things right. On top of that, consolidated billing was activated on my account as requested, which has simplified my monthly accounting significantly. It's rare to find a platform where the support team actually advocates for you rather than just giving generic answers. Cons What I liked least about WellnessLiving was not appreciating the hidden fees that were added on over time, especially the annual fees. Also, new add-ons should not be added on and expect us to take them off when we never asked for them to begin with. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) was not up to date with many features i needed Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) [Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) [Kilo](https://www.capterra.com/p/10011551/Kilo/) Reasons for choosing WellnessLiving I didnt know any of time until lately, I may consider switching if fees are rising and hiddens fees not being told Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 8, 2026 Hi Phil, Thank you for taking the time to share your honest feedback. We appreciate both your recognition of the support you received and your candid comments regarding your concerns. We're delighted to hear that your Customer Success Manager was able to advocate on your behalf and assist with resolving your billing concerns, including the activation of consolidated billing to simplify your accounting processes. Providing personalized support and helping our clients succeed is something we take great pride in. We also appreciate your feedback regarding fees and automatic add-ons. Transparency is important to us, and feedback like yours helps us evaluate how we communicate product updates, pricing changes, and new features to our clients. Thank you again for your partnership and for providing balanced feedback that helps us continue to improve. Best regards, Benjamin K. Augusto C. Professore di Diritto ed Economia Primary/Secondary Education ### "Digitalizzare il tutoraggio: Professionalità e automazione." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 23, 2026 Invece di gestire le lezioni private tramite il classico scambio di messaggi su WhatsApp — che frammenta il tempo e crea confusione — il docente configura un portale dove lo studente può vedere esattamente quali slot sono liberi. Ogni lezione prenotata genera automaticamente una notifica (email o SMS) e, se previsto, il materiale didattico di Diritto o il link per la lezione online viene inviato preventivamente. Pros Il principale beneficio di WellnessLiving per un professionista è la gestione autonoma dell'agenda. Poter offrire agli studenti (o alle loro famiglie) una piattaforma dove visualizzare le disponibilità, prenotare in autonomia le lezioni private ed effettuare pagamenti (o gestire pacchetti di ore) riduce drasticamente il tempo dedicato alla logistica via chat o email. L'integrazione di notifiche automatiche (promemoria per le lezioni) aiuta inoltre a minimizzare le disdette dell'ultimo minuto. Cons Lo svantaggio principale è la sproporzione tra lo strumento e le esigenze di un singolo docente. WellnessLiving è una soluzione pensata per strutture aziendali (palestre, centri con più dipendenti/sedi), il che la rende sovrabbondante di funzionalità (come gestione abbonamenti complessi, marketing avanzato o pagamenti ricorrenti di tipo commerciale) che potrebbero risultare superflue o eccessivamente costose per chi si occupa solo di lezioni private, rendendo l'interfaccia meno immediata rispetto a calendari semplificati. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 1, 2026 Hi Augusto, we're delighted to hear that WellnessLiving has helped streamline your scheduling process, allowing students to easily view availability, book lessons, manage payments, and receive automated reminders. It's great to know these features have helped reduce administrative work and create a smoother experience for both you and your students We also appreciate your honest feedback regarding the breadth of features available within the platform. WellnessLiving is designed to support businesses of all sizes, from independent instructors to multi-location enterprises, and we understand that some of the more advanced functionality may feel overwhelming or unnecessary depending on your business needs. Feedback like yours is valuable as we continue to improve the user experience and make the platform more intuitive for all users. Thank you for choosing WellnessLiving and for sharing how the platform has helped modernize your lesson management process. Best regards, Benjamin K. Sally G. Owner Operator Health, Wellness and Fitness ### "DO NOT SIGN A CONTRACT, you'll be sorry with NO assistance when you need it." 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 19, 2026 Disappointing and frustrating. I was overpromised on features that are unorganized and don't function. \*Tech support comes literally 3 days after my call, text, and email requests for immediate help. I have lost members and clients during this time. \*They told me so many things would transfer from my existing software to WL, but hardly any of it did - now I'm constantly using a spreadsheet for member credits, client credits, and gift certificates. \*Software seems in its infancy, lots of idiotic things (I couldn't call tech support from my personal phone as it wasn't listed as a staff phone - who wants to tie up a business line for a half hour at a time to end up getting dropped and never called back- and who is calling tech support that doesn't need tech support anyway)(calendar frequently has days and days of the week wrong - others say the app is ALWAYS like that, but I've seen it correct frequently)(A client can only pay for another client's services with credits they have IF a relationship between the clients was created BEFORE the appointments were booked - they obviously never worked at a spa before deciding to set up their software like that) \*I can't use membership features like promised \*The app for scheduling CONSISTENTLY shows the wrong day and day of the week (for example, the 19th will have a dot showing it is today, Wednesday - when today is in fact, a Tuesday the 19th) The calendar on the actual cloud software frequently does this as well. How can their main calendar be wrong all the time? This causes a lot of trouble for our receptionists. Pros The option for add-on services at the point of booking, Text confirmations (which is an add-on marketing feature that costs more than the software), User interface was attractive, and to be honest I liked all the "yes" answers I was getting from their client support SALES TEAM before the tech team set me straight that those things weren't possible. Cons \*\*COMPLETE LACK OF TECH SUPPORT - Minimum 24hr delay in response from a live person. Usually about 3-5 days, sometimes more. They say you are able to call their 800# for immediate help, and it ALWAYS takes over 24hrs. "We have a higher than normal volume..." They have NO client support available. I can't stress this enough. \*Forced to use Paragon payment processing (Nuvei) and any credit card equipment MUST be purchased through WL, and not anywhere else. \*Any assistance from problems with the set up of your software (which was done under THEIR advice) must be handled in a single 30min tech support block usually happening 4 days after their initial response (which took 3-5 days) \*I constantly get ads to upgrade to their Ai bundle, the pop up frequently blocks what I need to see to actually do my job \*You can't contact tech support without saying NO to the Ai at least 6 times. Then it asks if you want a human, you say yes, then it makes you continue to chat with the bot answering questions that were ALL answered in the chat they forced you to have with the chat bot initially. \*The constant funneling me to Ai instead of a person. I get 4 emails pushing me to use their Ai features or add ons for every 1 that is answering a problem I have. \*Not intuitive to people that have used similar industry specific software for years. \*Takes FOREVER to check anyone out, click here, click there, go to store, click item, click add, click check out, click method, click, click, click, Client is annoyed long before the process is finished. \*I have been using WL for over 6months, and every time I talk with tech support, they tell me I can't have the function I'm trying to have because of the way my appointments are set up (They knew exactly what my business was and how it functioned and guided me to set things up the way they are, BUT their software can't handle simple things like a client sharing a monetary or session credit with another client) Clients do like to gift each other session passes/credits they aren't able to use, but WL doesn't allow it. \*Seems like this is more a program for a place that only holds group classes- class booking may work okay, but not individual appointments. STYLISTS, LMTs, Estheticians, Reiki, and other practicioners, STAY AWAY - this may work for yoga or dance classes, but it's not for anyone that does 1:1 time booking. \*Adding photos to your store for products or services is awkward, different things require different dimensions, IDK why a haircut would have a different size for the image than a meditation session; both seem like services. but one is always cropped poorly and one is small, there is no rhyme or reason for how it is set up. \*With all the lack of client support, it is not the decent value for money I though it would be when I unfortunately signed the contract. \*Not sure why, but one of my text alerts just randomly quit coming, they still have not figured this out or fixed it, it's been a month now. \*You can not use WL from a phone, and the app is incredibly limited. You can't expand the screen to show the days calendar without rescheduling any appointment you touch. Switched from [HelmBot](https://www.capterra.com/p/207946/Helmbot/) Appt confirmation texts, adding more staff to my schedule without additional charges Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/) [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) [Boulevard](https://www.capterra.com/p/162738/Boulevard/) Reasons for choosing WellnessLiving Momence was too aggressive with their sales and I needed to switch to a software that would handle more, so I jumped in and signed on and regret it now. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 8, 2026 Hi Sally, Thank you for taking the time to share your detailed feedback. We’re sorry to hear about the challenges you’ve experienced. A senior member of our Customer Success team will be reaching out to you shortly to better understand your experience and discuss your concerns further. Best regards, Benjamin K. KG Katie G. Owner and Operator Health, Wellness and Fitness ### "They don't let you cancel - do NOT recommend" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 21, 2026 This is not a company that operates in integrity, and therefore I would not recommend it to anyone. They are stealing money from me after I've tried to cancel. Pros I used the WellnessLiving software for almost two years. While using it, I didn't have any major complaints except missing functionality and complexity. Cons Once I decided to leave WellnessLiving, the cancellation process was a complete nightmare. There is no information about how to cancel listed anywhere. I had to get on a call and ask what the process was. I had to ask the rep multiple times because they kept dodging the question and trying to sell me on staying. I finally found out that you need to give written notice at least 30 days prior to your contract expiration or you will automatically renew. I did that and the email was completely ignored. I sent the notice on February 26th and it is now April 21st and they still have not processed the cancellation. I've tried emailing and calling the support number and I get NO response. I'm starting to think the customer success/support team doesn't actually exist. They have kept charging me so now I will need to file fraud claims with my bank to get the money back and stop any future charges from this company. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reasons for choosing WellnessLiving MindBody was too expensive and WellnessLiving seemed like it had all of the functionality I needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 24, 2026 Hi Katie, We’re truly sorry to hear about your experience. This is not the experience we want for our clients. We take your feedback very seriously, and we would like to ensure this is reviewed as quickly as possible. A senior member of our Customer Success team will be reaching out to you shortly to better understand what happened and to address your concerns directly. Best regards, Benjamin K. Christine B. Pilates transformation expert Health, Wellness and Fitness ### "Wish I hadn’t Switched to this platform" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 April 10, 2026 Customer service was poor in that I was paying for custom app, yet the company never came through with something that worked properly. Customer service was poor. Pros I switched to WellnessLiving to add an automated marketing email to my customer experience: welcome emails, reminder emails, refresh emails. Cons There were promises of a custom app to streamline the scheduling experience for my clients. The app never worked correctly and I felt that I lost business. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Exorbitant pricing and poor customer service Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 17, 2026 Hi Christine, Thank you for sharing your feedback. We’re glad to hear that the automated marketing features like welcome, reminder, and refresh emails brought value to your customer experience. We’re very sorry to hear about your experience with the custom app and the impact it had on your business. That’s certainly not the experience we aim to provide. A senior customer success team member will connect with you shortly to understand your experience in detail and address it effectively. Best regards, Benjamin K. AU Anonymous User Appointment Scheduler Health, Wellness and Fitness ### "WellnessLiving Love" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 April 10, 2026 I feel I have had a good experience with WellnessLiving. Even with long wait times and difficulty resolving issues, everything is taken care of! Pros WellnessLiving has good management tools for memberships, staff, and marketing and interfaces easy to navigate. Cons There were long wait times for support or difficulty resolving complex issues. the setup process is time-consuming. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 17, 2026 Thank you for sharing your experience! We’re glad to hear that you find the platform easy to navigate and that the management tools for memberships, staff, and marketing are helping support your business. We also appreciate your honest feedback regarding wait times and resolving more complex issues. We understand how important timely and effective support is, and your input helps us continue improving in these areas. It’s great to know that despite these challenges, your overall experience has been positive and that your concerns have been resolved. If you ever need assistance optimizing your setup or navigating more advanced features, our team is always here to help. Best regards, Benjamin K. SL Shane L. Manager Health, Wellness and Fitness ### "Happy with Wellness Living" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 3, 2026 It's a bit overwhelming at first but the onboarding is good, and there's good customer support. The AI assistant is solid and appreciated. Pros Wellness Living has a good AI assistant, \[sensitive content hidden\]. During and after completing onboarding, I have leaned heavily on Isaac for new issues, and reminders of things I've been show. Cons Wellness Living is quite extensive and not as intuitive as I might like. I'll get used to it but, for example, it would be nice to be able to duplicate appointments like I am able to in Google Calendar. You can duplicate appointment types, but not calendar appointments. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reasons for choosing WellnessLiving Features and pricing, although I'm not totally sure about both as I never used MindBody. I also had a recommendation from a colleague. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 13, 2026 Hi Shane, Thank you for sharing your experience! We’re glad to hear that onboarding went well and that our AI assistant has been helpful in guiding you through new tasks and reminders. It’s great to know that you’re finding value in the support available as you get more familiar with the platform. We also appreciate your honest feedback about the learning curve and appointment duplication. With a feature-rich system, it can feel extensive at first, and suggestions like yours are incredibly helpful as we continue improving usability and workflow efficiency. If you’d ever like help optimizing your setup or exploring ways to streamline your scheduling, our team would be happy to assist. Our 24/7 support team is always here to help and reachable at support@wellnessliving.com! Best regards, DW Destinee W. General Manager Sports ### "Recommend WellnessLiving for class bookings" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 8/10 March 19, 2026 Pros WellnessLiving makes scheduling classes and events very simple. Enjoy that they have a mobile app that we can customize to our own brand for the customers to easily use and access their classes and account. It also has text messaging so we can mass send texts or individual to each client. Cons There do seem to be frequent bugs and issues that are hard to get resolved. Typically when you submit an issue ticket it goes nowhere, had to learn a loop hole and submit a ticket a different way for it to work but most times they don't have solutions. It's usually a user that replies and suggests things that we've tried but customer service is very minimal. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Was looking for more features than MindBody was offering. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 26, 2026 Hi Destinee, Thank you for taking the time to share your feedback. We’re glad to hear that scheduling classes and events has been simple for you, and that the branded mobile app and SMS features are helping you stay connected with your clients and enhance their experience. We’re sorry to hear about the challenges you’ve faced with bugs and support responsiveness. That’s certainly not the experience we aim to provide. Your feedback is important, and we would appreciate the opportunity to look into this further and ensure your concerns are properly addressed. Since we’re unable to identify your account here, please reach out to us directly so we can review this in detail and assist you. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Benjamin K. AU Anonymous User Studio Owner Retail ### "RUN FROM THIS SOFTWARE" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 18, 2026 Wellness Living was great when it was a new software, but now it is a money-hungry corporation. Right up there with the worst of them. High credit card processing fees, many software issues, horrible support, bad software updates, it gets very messy once you've been with them for years due to not being able to delete or archive anything. After 9 years with them, I cannot wait to be finally done; that is when they stop begging me to stay, and finally terminate this auto-renewal contract that I am stuck paying until the end of the year. Pros The look and feel of the software on the back end. Software was great at first now is awful. DONT GET THIS SOFTWARE. Cons I have been with Wellness Living since 2018. In the beginning, it was great I have now terminated my contract due to a lot of issues and loss of income and clients. You cannot delete or archive anything. They do software updates that will create more work for you and your team without addressing current software issues. The review integration has never worked properly to connect to your marketing pages. The rewards points have never worked properly for redemption. The contract that you sign is on auto-renewal. When you try and cancel it they will make it extremely difficult to terminate. Your actual contract is not what you sign its the terms and use located on their website. When they increase your fees annually, you don't get a notification, and you will not be notified when your contract is up for renewal. They make it extremely difficult to terminate and will refuse to remove your business. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) At the time MindBody was over priced and Wellness Living was a new software for a lesser expense with more features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 20, 2026 Thank you for sharing your feedback. We are sorry to hear about your experience and understand your frustration. We take every concern with utmost seriousness. Please contact us at support@wellnessliving.com so we can review your account in detail and assist further. Best regards, Benjamin K. [View all Reviews](https://www.capterra.com/p/145039/WellnessLiving/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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