--- title: "WellnessLiving Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about WellnessLiving Software - reviews, pricing plans, popular comparisons to other Gym Management products and more." source_url: "https://www.capterra.com/p/145039/WellnessLiving/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # WellnessLiving Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) WellnessLiving ## What is WellnessLiving? WellnessLiving’s all-in-one gym management software equips you with the tools, support, & resources needed to manage & grow your business. Offering flexible business settings and dynamic tools like online booking, automated marketing, rewards, website widgets, advanced reporting, mobile apps, and client & staff management, all on one convenient platform, to streamline business operations. It’s the only software you need to attract, convert, & retain more clients. ## What is WellnessLiving used for? [Membership Management](https://www.capterra.com/membership-management-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Business Management](https://www.capterra.com/business-management-software/) Recognitions Shortlist Overall rating Based on 613 user reviews Reviews sentiment Positive 85% Neutral 4% Negative 12% Pros & cons Comprehensive studio management tools Smooth software transition experience Frequent technical glitches Opaque and costly payment processing Starting price $69 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Fitness / 2026 - Medical Spa / 2026 - Salon / 2026 - Scheduling / 2026 - Appointment Reminder / 2025 - Appointment Scheduling / 2025 - Barbershop / 2025 - Gym Management / 2025 - Reservations / 2025 - Yoga Studio / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## WellnessLiving alternatives Highest Rated [4.9 (356)](https://www.capterra.com/p/187593/Mangomint/reviews/) Starting price $130.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (1,173)](https://www.capterra.com/p/268055/Goldie/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (3,692)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.8 (351)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/145039/WellnessLiving/alternatives/) ## FAQs about WellnessLiving Overview ### What problems does WellnessLiving solve? WellnessLiving solves fragmented studio operations by combining appointment, class, event, membership, payment, and client-profile management in one system. Automated email and text reminders reduce no-shows, while online booking, branded apps, and self-service account tools reduce front-desk workload. Fitness, yoga, dance, swim, spa, and therapy teams benefit most. Answer based on 373 reviews Overview ### Which roles and teams benefit most from WellnessLiving? WellnessLiving is most used by business owners, founders, and senior executives running studios, gyms, and wellness businesses. General and studio managers handle scheduling, memberships, payments, and staff operations, while personal trainers and instructor-owners manage client bookings, class rosters, and recurring services. Operations and program directors oversee daily delivery and performance. Answer based on 607 reviews Overview ### What company size and industries is WellnessLiving built for? WellnessLiving is designed primarily for small Health, Wellness and Fitness businesses, which account for 96% and 68% of reviewers, respectively. It supports class-, event-, membership-, and appointment-based operations, while reviewer adoption also includes Sports (6%), Recreational Facilities and Services (3%), and limited midsize and enterprise organizations (2% each). Answer based on 613 reviews Features and Usability ### What are the key features of WellnessLiving? WellnessLiving includes online booking and booking management for client self-service and available class spaces, plus calendar management and appointment management for schedules. Payment processing and electronic payments support memberships and transactions, while member database and client management store profiles, notes, and history. Mobile access and confirmations/reminders support booking and attendance. Answer based on 116 reviews Pricing ### How much does it cost and what fees or limitations are included? WellnessLiving starts at $69/month flat rate for Starter, with Business at 199 and BusinessPro at 349 monthly. Starter includes five staff members, while two-way conversational SMS is charged per message. Reviewers often call it affordable versus Mindbody, though some report price increases, add-on charges, and USD conversion costs. Answer based on 94 reviews Integrations ### Which third-party tools and platforms does WellnessLiving integrate with? WellnessLiving integrates with 12 third-party tools, including Mailchimp and Constant Contact for email marketing, Google Calendar and Google Maps for scheduling and location services, Zoom Workplace for virtual meetings, and QuickBooks Online for accounting. Its catalog also includes ClassPass, Brivo Access, WordPress, Meta for Business, and Zapier. Answer based on 48 reviews Getting Started and Support ### How easy is it to onboard and train a team on WellnessLiving? WellnessLiving offers live online training, webinars, documentation, and videos to support implementation. Reviewers report that staff and clients often learn daily booking and scheduling tasks quickly, while administrators need more time to configure the platform’s many features. Responsive onboarding specialists and step-by-step support can help teams manage the learning curve. Answer based on 103 reviews Getting Started and Support ### What customer support options does WellnessLiving offer, and how do users rate the experience? WellnessLiving offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative assistance, and chat. Users often describe support as responsive, knowledgeable, and helpful during onboarding and issue resolution. However, some report difficulty reaching staff, delayed responses, inconsistent guidance, and unresolved technical or account problems. Answer based on 403 reviews Security ### How does WellnessLiving handle data security and access control? WellnessLiving protects customer data and stores payment options securely, while supporting secure payment transactions. It also provides configurable user permission levels for instructors and employees, helping businesses control access. Reviewers note occasional logout and password-recovery difficulties, and some report waiver and self-registration limitations that can create liability concerns. Answer based on 18 reviews ## See trending topics mentioning WellnessLiving [Which membership software handles class booking and recurring billing for an independent yoga or Pilates studio?](https://www.capterra.com/membership-management-software/trending-topics/which-membership-software-handles-class-booking-and-recurring-billing-for-an-independent/) Last updated on October 26, 2026 ### Which membership software handles class booking and recurring billing for an independent yoga or Pilates studio? Answered by Capterra Research Analyst Team [Is Mindbody worth the cost for a boutique yoga or Pilates studio, or do other class booking platforms fit better?](https://www.capterra.com/scheduling-software/trending-topics/is-mindbody-worth-the-cost-for-a-boutique-yoga-or-pilates-studio-or-do-other-class/) Last updated on October 23, 2026 ### Is Mindbody worth the cost for a boutique yoga or Pilates studio, or do other class booking platforms fit better? Answered by Capterra Research Analyst Team ## Who uses WellnessLiving? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Comprehensive studio management tools 90% positive reviews out of 62 Most reviewers indicate studio management features cover scheduling, billing, and daily operations for various fitness businesses. Anonymous User Yoga Teacher, 2 - 10 employees. "Very comprehensive platform for managing fitness, wellness, and studio-based businesses." Frequent technical glitches 71% negative reviews out of 97 Most users report recurring bugs, inconsistent performance, and slow or ineffective technical support for resolving issues. Storm T. Owner, 2 - 10 employees. "Every single time there was an issue or a bug in the software I would have to spend days/weeks working around to have it fixed." Smooth software transition experience 91% positive reviews out of 34 Most reviewers describe switching software as well-supported, reducing stress and improving business processes after migration. Enrique G. Owner, 2 - 10 employees. "Our experience has been very smooth and has helped us streamline our operations allowing us to grow since switching to WellnessLiving." Opaque and costly payment processing 64% negative reviews out of 73 Some reviewers find payment processing complicated, with hidden fees, slow deposits, and limited control over merchant services. Devi R. Owner, 2 - 10 employees. "They use one merchant processor that charges you with hidden fee such as annual fee, monthly PCI compliance, etc without notifying your business. When you want to cancel, they play you and waste the time so, they charge you extra money." Continuous software enhancements 93% positive reviews out of 27 Most reviewers find improvements frequent, with user feedback shaping updates that enhance business efficiency. Difficult cancellation and refund process 88% negative reviews out of 48 Most reviewers report complex cancellation procedures, persistent charges, and challenges obtaining refunds or ending contracts. Anonymous User Studio Owner, 2 - 10 employees. "After 9 years with them, I cannot wait to be finally done; that is when they stop begging me to stay, and finally terminate this auto-renewal contract that I am stuck paying until the end of the year." ## Features AI summary Based on 16,930 Gym Management reviews Capterra data shows that buyers of scheduling software rank the following features as their top priorities: - **Real-time Scheduling** (**52%** of reviewers rated this feature as critical) - **Booking Management** (**56%**) - **Calendar Management** (**53%**) WellnessLiving supports all three features reviewers rate most important: **Real-time Scheduling**, **Booking Management**, and **Calendar Management**. Together, these capabilities help businesses keep appointments current, organize bookings more efficiently, and maintain clear visibility across schedules, allowing teams to reduce conflicts and manage daily operations with greater accuracy. Booking Management 4.4 (96) 80.21% of 96 reviewers that rated this feature as important or highly important With this capability, you can easily schedule, adjust, and manage bookings for classes and appointments. Reviewers appreciate the user-friendly experience for both staff and clients, highlighting how it streamlines reservations, allows self-scheduling, and improves overall efficiency. Calendar Management 4.4 (171) 72.51% of 171 reviewers that rated this feature as important or highly important It gives you flexible tools to manage class and appointment schedules. Users think the calendar is easy to use, customizable, and helpful for tracking classes and appointments, but some mention problems with syncing to external calendars and occasional display errors. Mobile Access 4.1 (93) 67.74% of 93 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Online Booking 4.4 (174) 73.56% of 174 reviewers that rated this feature as important or highly important You get convenient online and app-based booking options for clients. Some users say it’s simple and saves time, especially with website and Google Calendar integration, but others report occasional app glitches and inefficiencies for families or complex bookings. Calendar Sync 4.3 (40) 27.50% of 40 reviewers that rated this feature as important or highly important Synchronize with other calendars to view mutual availability and schedules Payment Processing 4.4 (107) 71.03% of 107 reviewers that rated this feature as important or highly important This aspect allows you to process payments efficiently and track transactions in one place. Reviewers appreciate the automation, multiple payment methods, and quick deposits, though some mention high processing fees and occasional delays or onboarding issues. WellnessLiving 154 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Belt Ranking Classification: Upload belt statuses and badges to student accounts - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: With this capability, you can easily schedule, adjust, and manage bookings for classes and appointments. Reviewers appreciate the user-friendly experience for both staff and clients, highlighting how it streamlines reservations, allows self-scheduling, and improves overall efficiency. - Booth Rental Management: Offer to rent a booth to freelance professionals - Calendar Management: It gives you flexible tools to manage class and appointment schedules. Users think the calendar is easy to use, customizable, and helpful for tracking classes and appointments, but some mention problems with syncing to external calendars and occasional display errors. - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Class Management: Create and schedule group classes, recurring appointments, and private sessions, etc. - Class Scheduling: Schedule in-person or online classes - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Client Profiles: Record client information and feedback - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Committee Management: Manage a group of members established for coordinating plans, programs, or other initiatives - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - Costume Management: Designing, storing and cataloging costumes with client information, including assignments, sizes and prices - Credit Card Management: Financial system that helps create and manage physical/digital credit cards and track transaction activities - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Mobile App: Platform for customers to directly manage their appointments and profile - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dues Management: Track and collect membership dues - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Enrollments/Onboarding: Manage the enrollment and onboarding of all new members and accepted applications - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Barbershops: Specific use for barbershops - For Dance Studios: Designed for dance studios - For Gyms: Intended for sports & fitness gyms - For Martial Arts: For martial arts classes and studios - For Salons and Spas: Specific for use in spas and salons - For Yoga/Pilates Studios: Designed for yoga and pilates studios - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - In-Person Payments: Transactions that typically involve face-to-face interactions between the payer and the payee - Instructor Management: Manage the instructor/teacher's schedule, tasks, responsibilities - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Lead Generation: Manage the process of attracting and converting business prospects into leads - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Marketing Management: Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding - Member Communication: Contact members listed in the database through email, SMS, social, phone, etc. - Member Database: WellnessLiving offers a comprehensive member database that helps you track client profiles, purchases, and communication. Reviewers indicate it’s easy to organize, filter, and export member data, though some mention occasional issues with duplicate entries and difficulty moving information. - Member Directory: Comprehensive list that contains information and details of all the members associated with a particular organization or group - Member Portal: Online gateway through which members can access/update personal information - Member Types: Handle various types of membership based on groupings - Membership Management: Database of members to track personal information of individuals and families - Membership Renewals: Conveniently automatically renew memberships at the end of subscriptions - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Mobile Booking: Make reservations on the go through a mobile device - Multi-Location: Manage and support multiple locations - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Online Booking: You get convenient online and app-based booking options for clients. Some users say it’s simple and saves time, especially with website and Google Calendar integration, but others report occasional app glitches and inefficiencies for families or complex bookings. - Online Payments: Accept and process online payment transactions - Online Registration: Real-time registration over the web - Online Store: Website through which businesses can sell goods or services over the internet - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Parent/Student Portal: Online gateway through which parents and students can view material and communicate with teachers - Payment Processing: This aspect allows you to process payments efficiently and track transactions in one place. Reviewers appreciate the automation, multiple payment methods, and quick deposits, though some mention high processing fees and occasional delays or onboarding issues. - Payroll & Commissions: Track and process employee payroll (salaries, wages, etc.) and commissions on sales - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Push Notifications: Trigger clickable pop-up messages - Ratings/Reviews: Ratings/Reviews - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Recurring Appointments: Schedule repeating appointments based on a duration of time - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Referral Tracking: Log and store the source of contacts/leads - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Rescheduling: Manage the rescheduling of appointments - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Rewards Program: Point or incentive based programs loyalty programs designed to increase customer engagement - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - SOAP notes: Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Student Management: Database of students to track personal information of individuals and families - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Team Management: Organizing a group of people to accomplish a task - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Training Management: Track employee/learner's progression through training programs - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Wait List Management: Record, update and manage waiting lists - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.3 (588) 4.3 Based on 588 reviews ## Pricing Value for money 4.2 (557) [View pricing plan details](https://www.capterra.com/p/145039/WellnessLiving/pricing/) Starter $69.00 Flat Rate,Per Month It includes: - Branded Client Web Portal - Achieve™ Client App - Elevate™ Staff App - Explorer™ Business Listing - Staff Widget - Store Widget - 50 Reports - 2-way Conversational SMS Pay Per SMS - 5 Staff Members Business $199.00 Flat Rate,Per Month It includes: - Advanced CRM With Custom Fields - Achieve Client App - Basic - 75 Reports - Review Widget - Lead Capture Widget - Event Widget - Appointment Widget - Schedule Widget BusinessPro $349.00 Flat Rate,Per Month It includes: - Website Widget Tools - Wellnessliving Directory - Wellnessliving Promote - Custom Website - Groupon - Interactive Graphs - Leaderboard - Lead Magnet Drip Campaigns - Mailchimp and Constantcontact Enterprise Custom Quote Available. It includes: - Staff Permissions - Syndicate Reviews Through Google - Task Manager - Transformation Log - Unlimited Staff Members - Wait Lists - Website Widget Tools Value for money 4.2 (557) 4.2 Based on 557 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (580) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (580) 4.3 Based on 580 reviews ## User reviews Overall rating 4.4 Based on 613 reviews Filter by rating Counts reflect reviews available in this feed. 5(434) 4(85) 3(22) 2(26) 1(46) Mentioned topic Recent reviews first, then most helpful MA Manager Manager Used the software for: 1-3 years ### "$3,439 Customer Payment Missing — Over 3 Weeks Without Resolution or Accountability" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 30, 2026 Our experience with WellnessLiving has been extremely disappointing, particularly regarding payment processing and customer support. As a business owner, I trusted WellnessLiving to manage our customer transactions accurately and reliably. Unfortunately, we are currently dealing with a serious financial issue involving $3,439 that was withdrawn from a customer's bank account but never deposited into our business account. WellnessLiving marked the transaction as voided, yet the customer's bank statement shows the withdrawal. We have spent more than three weeks communicating with their support team and have provided all requested financial documentation, including statements from both banks. Despite our cooperation and repeated follow-ups, we have received no satisfactory resolution or clear explanation of where the funds went. What makes this particularly concerning is the apparent lack of urgency and ownership. When a business reports thousands of dollars in missing payments, it should not have to spend weeks chasing customer support for answers. This situation has created unnecessary financial concerns, wasted valuable business time, and significantly undermined our confidence in the platform. I would strongly caution other business owners to carefully consider WellnessLiving's payment processing reliability and dispute-resolution support before committing to the platform. We are still waiting for an explanation and resolution regarding the missing $3,439. If WellnessLiving resolves this matter, I will update this review accordingly. Pros WellnessLiving offers a variety of features for appointment scheduling, client management, and payment processing in one platform. However, these conveniences are overshadowed by our experience with a serious unresolved payment processing issue and the lack of effective customer support. Cons Extremely poor customer support, lack of accountability, and serious concerns about payment processing reliability. A customer paid $3,439 through WellnessLiving. The funds were withdrawn from the customer's bank account, but WellnessLiving's system marked the transaction as voided, and our business never received the money. For more than three weeks, we have been trying to resolve this issue. WellnessLiving requested bank statements from both our customer and our business, which we provided. Despite submitting all requested documentation, the issue remains unresolved. The most frustrating part is the repeated delays, lack of transparency, and inability to provide a clear explanation of what happened to the funds. A payment discrepancy of this magnitude should be treated with urgency, especially when supporting financial documentation has already been provided. This experience has significantly damaged our trust in WellnessLiving. Nicole C. Studio Ownere Used the software for: Less than 1 year ### "WellnessLiving Helps My Studio Thrive" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 17, 2026 It has been a very positive experience using WellnessLiving. I am running my business solo, and the system helps to keep me on track. Pros WellnessLiving elps to seamlessly run my business with helpful integrations, automations and mobile booking app. Cons I have not had a single negative experience using WellnessLiving- I have no complaints or cons to mention. OW Owner Owner Used the software for: 1-3 years ### "Would Never Recommend." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 20, 2026 We have had a terrible time throughout onboarding and launching our studio use. WellnessLiving really needs to focus on simplifying their system's interface and significantly improving their support teams. It has a lot of potential, but right now, the complexity combined with poor support makes it incredibly difficult to recommend. Pros I have yet to have a positive experience. After a year of using their software, I am at a complete loss. I used Mindbody for over a decade and thought anything would be better, then I walked into the landmine of Wellness Living. Cons The onboarding and launch process was incredibly frustrating. The system is far too complicated and has a steep learning curve that makes daily studio operations harder than they should be. To make matters worse, the customer support teams across the board are struggling to provide the timely or effective help needed to navigate these complexities. Jeff R. Owner instructor Used the software for: 3-5 years ### "Making things right?" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 June 3, 2026 While searching for new software, they reached out to me and seem to be working hard to keep my business and make things right. Pros The company is working hard to earn my business back, and I am changing my score based on that. I will update again if things continue to move in the right direction. Cons Since writing this review, the company has given me a lower rate, lowered my merchant fees, and given me a dedicated email I can reach out to if I’m not getting a quick response. FO Founder Founder Used the software for: 1-3 years ### "\[sensitive content hidden\] the Customer Success Manager is great" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 June 3, 2026 Overall, my experience has been a mix. On the positive side, my Customer Success Manager, \[sensitive content hidden\], was personally helpful and genuinely advocated for me when it came to resolving billing and consolidated billing issues. I appreciated that level of support. However, I've been frustrated by hidden fees that were added over time, especially annual fees that weren't clearly disclosed upfront. I also don't appreciate that new add-ons get added to my account automatically, expecting me to opt out of something I never asked for in the first place. That part of the experience has left a bad taste. So while the support team can be great, the company's approach to fees and automatic add-ons needs improvement. Pros What I liked most about WellnessLiving is the level of personalized support I received from my Customer Success Manager, \[sensitive content hidden\]. He genuinely listened to my concerns and worked hard with the merchant team behind the scenes to make things right. On top of that, consolidated billing was activated on my account as requested, which has simplified my monthly accounting significantly. It's rare to find a platform where the support team actually advocates for you rather than just giving generic answers. Cons What I liked least about WellnessLiving was not appreciating the hidden fees that were added on over time, especially the annual fees. Also, new add-ons should not be added on and expect us to take them off when we never asked for them to begin with. PD Professore di Diritto ed Economia Professore di Diritto ed Economia Used the software for: 1-3 years ### "Digitalizzare il tutoraggio: Professionalità e automazione." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 25, 2026 Invece di gestire le lezioni private tramite il classico scambio di messaggi su WhatsApp — che frammenta il tempo e crea confusione — il docente configura un portale dove lo studente può vedere esattamente quali slot sono liberi. Ogni lezione prenotata genera automaticamente una notifica (email o SMS) e, se previsto, il materiale didattico di Diritto o il link per la lezione online viene inviato preventivamente. Pros Il principale beneficio di WellnessLiving per un professionista è la gestione autonoma dell'agenda. Poter offrire agli studenti (o alle loro famiglie) una piattaforma dove visualizzare le disponibilità, prenotare in autonomia le lezioni private ed effettuare pagamenti (o gestire pacchetti di ore) riduce drasticamente il tempo dedicato alla logistica via chat o email. L'integrazione di notifiche automatiche (promemoria per le lezioni) aiuta inoltre a minimizzare le disdette dell'ultimo minuto. Cons Lo svantaggio principale è la sproporzione tra lo strumento e le esigenze di un singolo docente. WellnessLiving è una soluzione pensata per strutture aziendali (palestre, centri con più dipendenti/sedi), il che la rende sovrabbondante di funzionalità (come gestione abbonamenti complessi, marketing avanzato o pagamenti ricorrenti di tipo commerciale) che potrebbero risultare superflue o eccessivamente costose per chi si occupa solo di lezioni private, rendendo l'interfaccia meno immediata rispetto a calendari semplificati. OO Owner Operator Owner Operator Used the software for: Less than 1 year ### "DO NOT SIGN A CONTRACT, you'll be sorry with NO assistance when you need it." 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 22, 2026 Disappointing and frustrating. I was overpromised on features that are unorganized and don't function. \*Tech support comes literally 3 days after my call, text, and email requests for immediate help. I have lost members and clients during this time. \*They told me so many things would transfer from my existing software to WL, but hardly any of it did - now I'm constantly using a spreadsheet for member credits, client credits, and gift certificates. \*Software seems in its infancy, lots of idiotic things (I couldn't call tech support from my personal phone as it wasn't listed as a staff phone - who wants to tie up a business line for a half hour at a time to end up getting dropped and never called back- and who is calling tech support that doesn't need tech support anyway)(calendar frequently has days and days of the week wrong - others say the app is ALWAYS like that, but I've seen it correct frequently)(A client can only pay for another client's services with credits they have IF a relationship between the clients was created BEFORE the appointments were booked - they obviously never worked at a spa before deciding to set up their software like that) \*I can't use membership features like promised \*The app for scheduling CONSISTENTLY shows the wrong day and day of the week (for example, the 19th will have a dot showing it is today, Wednesday - when today is in fact, a Tuesday the 19th) The calendar on the actual cloud software frequently does this as well. How can their main calendar be wrong all the time? This causes a lot of trouble for our receptionists. Pros The option for add-on services at the point of booking, Text confirmations (which is an add-on marketing feature that costs more than the software), User interface was attractive, and to be honest I liked all the "yes" answers I was getting from their client support SALES TEAM before the tech team set me straight that those things weren't possible. Cons \*\*COMPLETE LACK OF TECH SUPPORT - Minimum 24hr delay in response from a live person. Usually about 3-5 days, sometimes more. They say you are able to call their 800# for immediate help, and it ALWAYS takes over 24hrs. "We have a higher than normal volume..." They have NO client support available. I can't stress this enough. \*Forced to use Paragon payment processing (Nuvei) and any credit card equipment MUST be purchased through WL, and not anywhere else. \*Any assistance from problems with the set up of your software (which was done under THEIR advice) must be handled in a single 30min tech support block usually happening 4 days after their initial response (which took 3-5 days) \*I constantly get ads to upgrade to their Ai bundle, the pop up frequently blocks what I need to see to actually do my job \*You can't contact tech support without saying NO to the Ai at least 6 times. Then it asks if you want a human, you say yes, then it makes you continue to chat with the bot answering questions that were ALL answered in the chat they forced you to have with the chat bot initially. \*The constant funneling me to Ai instead of a person. I get 4 emails pushing me to use their Ai features or add ons for every 1 that is answering a problem I have. \*Not intuitive to people that have used similar industry specific software for years. \*Takes FOREVER to check anyone out, click here, click there, go to store, click item, click add, click check out, click method, click, click, click, Client is annoyed long before the process is finished. \*I have been using WL for over 6months, and every time I talk with tech support, they tell me I can't have the function I'm trying to have because of the way my appointments are set up (They knew exactly what my business was and how it functioned and guided me to set things up the way they are, BUT their software can't handle simple things like a client sharing a monetary or session credit with another client) Clients do like to gift each other session passes/credits they aren't able to use, but WL doesn't allow it. \*Seems like this is more a program for a place that only holds group classes- class booking may work okay, but not individual appointments. STYLISTS, LMTs, Estheticians, Reiki, and other practicioners, STAY AWAY - this may work for yoga or dance classes, but it's not for anyone that does 1:1 time booking. \*Adding photos to your store for products or services is awkward, different things require different dimensions, IDK why a haircut would have a different size for the image than a meditation session; both seem like services. but one is always cropped poorly and one is small, there is no rhyme or reason for how it is set up. \*With all the lack of client support, it is not the decent value for money I though it would be when I unfortunately signed the contract. \*Not sure why, but one of my text alerts just randomly quit coming, they still have not figured this out or fixed it, it's been a month now. \*You can not use WL from a phone, and the app is incredibly limited. You can't expand the screen to show the days calendar without rescheduling any appointment you touch. OA Owner and Operator Owner and Operator Used the software for: 1-3 years ### "They don't let you cancel - do NOT recommend" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 23, 2026 This is not a company that operates in integrity, and therefore I would not recommend it to anyone. They are stealing money from me after I've tried to cancel. Pros I used the WellnessLiving software for almost two years. While using it, I didn't have any major complaints except missing functionality and complexity. Cons Once I decided to leave WellnessLiving, the cancellation process was a complete nightmare. There is no information about how to cancel listed anywhere. I had to get on a call and ask what the process was. I had to ask the rep multiple times because they kept dodging the question and trying to sell me on staying. I finally found out that you need to give written notice at least 30 days prior to your contract expiration or you will automatically renew. I did that and the email was completely ignored. I sent the notice on February 26th and it is now April 21st and they still have not processed the cancellation. I've tried emailing and calling the support number and I get NO response. I'm starting to think the customer success/support team doesn't actually exist. They have kept charging me so now I will need to file fraud claims with my bank to get the money back and stop any future charges from this company. Christine H. Pilates transformation expert Used the software for: Less than 1 year ### "Wish I hadn’t Switched to this platform" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 April 14, 2026 Customer service was poor in that I was paying for custom app, yet the company never came through with something that worked properly. Customer service was poor. Pros I switched to WellnessLiving to add an automated marketing email to my customer experience: welcome emails, reminder emails, refresh emails. Cons There were promises of a custom app to streamline the scheduling experience for my clients. The app never worked correctly and I felt that I lost business. AS Appointment Scheduler Appointment Scheduler Used the software for: 1-3 years ### "WellnessLiving Love" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 April 14, 2026 I feel I have had a good experience with WellnessLiving. Even with long wait times and difficulty resolving issues, everything is taken care of! Pros WellnessLiving has good management tools for memberships, staff, and marketing and interfaces easy to navigate. Cons There were long wait times for support or difficulty resolving complex issues. the setup process is time-consuming. [View all Reviews](https://www.capterra.com/p/145039/WellnessLiving/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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