# Newbook Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Newbook the right Reservations solution for you? Explore 45 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144942/NewBook/reviews --- Newbook 4.6 (45) [View alternatives](https://www.capterra.com/p/144942/NewBook/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Newbook Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews PB Phyllis B Finance ManagerCivic & Social Organization, 11 - 50 employeesUsed the software for: 6-12 months. “Perfect for hiring rooms at our community centre.“ April 22, 2024 TM Tiffany M ManagerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “The mandatory trainings were nothing but listening to somebody talk through the system.“ July 11, 2024 EM Esther M Business OwnerHospitality, Self-employedUsed the software for: 6-12 months. “Newbook is a fantastic way to manage bookings for my accommodation business. Although we are a small concern and use the basic features, we have explored the many tutorials which clarify features for bigger hotels with a large inventory of extra items and activities.“ May 4, 2022 ST Samantha T DirectorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “There are a few small improvements that would suit us but over the years not necessarily suit other consumers, so understandably it is not cost effective for them to design them.“ January 10, 2022 SP Sarah P Administration Assistant - Recreation ServicesGovernment Administration, 501 - 1,000 employeesUsed the software for: Less than 6 months. “The screen view is user friendly and the training from Newbok was thorough.“ July 18, 2023 SH Sandi Kate H Park OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Most of this is due to Newbook features that we use to connect and assist our Guests from the booking confirmation to the thank you sms text upon departure, and the remainder is our high standards and friendly customer service.“ February 26, 2022 ## Showing most helpful reviews Showing 1-25 of 45 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Glenn H. Manager Hospitality Used the software for: Less than 6 months ### "Best in it's class ... but could be better" December 21, 2018 5.0 Newbook is a great application. The support team is 2nd to none and all of our staff have had nothing but praise for their team. You will make a serious investment increase if you're rolling over from another application, but the benefits are there which justifies the additional cost. I can definitely see it's increasing potential for our business moving forward and in the few months we have been with them they have made a development change we requested already. If they can polish up the maintenance and assets modules, there will be nothing within cooee of this PMS. Pros The software is fresh. Once you get the hang of it, it performs really well. It has great analytics and this is something that has helped us a lot. It also has some great underlying features. Just small things that makes life easier in your day to day operations. There is a lot "under the hood" so give yourself plenty of time to get it fully bedded in. Cons For us the expectation around Assets and Maintenance were high, but unfortunately these modules need some polish. We aren't the typical motel or caravan park so our needs are somewhat unique, but I would like them to focus on making these modules more functional in the future. They aren't far off but it makes it hard using these features in their current state. I would also like to see the break up some of the fields used in templates, but in the most part these are very good. Review Source Response from Newbook December 26, 2018 Hi Glenn, Thank you so much for your lovely review. We are really happy to hear you are enjoying using NewBook and that our support team has been looking after you. I can see the feature suggestions you created explaining the changes you would like, thanks for doing that. If there is anything else we can help with please let us know. Kind Regards, The NewBook Team GG Geoff G. Manager Hospitality Used the software for: 2+ years ### "Pleasure!" August 9, 2021 5.0 I have found over the 5+ years we have been with Newbook to be a pleasure and a breeze. It has been designed for everyday users with simplicity and ease. If you ever run into a problem, the crew at support are always happy to help and it is always with such ease (and they don't laugh or judge when you have those silly "duh" moments when the solution was right in front of you!) I would highly recommend anyone to use Newbook. Pros Everything. It is simple, user friendly and self explanatory and makes working long hours daily on the system a breeze. Cons Reporting could be improved slightly to make it easier to find some things or calling them more obvious things. But that is a minute con. Switched from [RMS](https://www.capterra.com/p/208354/RMS-Cloud/) Our internet connection was a main contributing factor, but something new and simple was something we were after. Review Source Response from Newbook August 16, 2021 Hi Geoff, Thank you for leaving a positive review and taking the time to share your experience with NewBook. We are so glad to hear how much you enjoy using our system and that our support team are doing such a great job! Thank you for being part of the NewBook Family. Kind Regards, The NewBook Team TM Tiffany M. Manager Hospitality Used the software for: Less than 6 months ### "NOT user friendly" July 11, 2024 1.0 The mandatory trainings were nothing but listening to somebody talk through the system. There was no hands on interactive training or training that actually pertained to the systems we needed to utilize. Any question during the training was met with unfriendly and curt response. The system itself is beyond unfriendly to use. Airbnb app or a spreadsheet is much easier to maneuver. We would highly recommend looking for another booking platform besides Newbook. Pros The calendar interface with the guest is ok Cons The experience with Newbook was very frustrating. We were never able to get the program to work with our hybrid business model of private/public reservations, despite being promised it would. After many many hours of training, emails, and customer service calls we decided to cancel the subscription and then continued to receive billings. Reason for choosing Newbook We were over promised that Newbook would be able to collaborate with our product model. Review Source Response from Newbook July 19, 2024 Hi Tiffany, Thank you for your review. This isn’t the usual feedback we hear from our customers, so we're sorry to hear about your experience with Newbook. We understand Customer Success has been actively collaborating with you to offer personalized training and assistance, so we will share this feedback with our team. DC Donna C. Owner Hospitality Used the software for: 2+ years ### "An Industry 'Game Changer'" June 28, 2021 5.0 Very professional business management and front of house software Pros The training and updates provide great support and are relevant to everyday operational requirements. In particular, the support desk is so dedicated and creative. They truly assist the business to maximize the use of the platform and management system to the benefit of the individual business. The new updates have some incredible developments - they are solution driven. The regular improvements provide a competitive edge for our business as the system is continually updated to promote current best practice. Cons Sometimes the updates can be a bit overwhelming to get through and train staff about. Switched from [RMS](https://www.capterra.com/p/208354/RMS-Cloud/) Newbook is far more user friendly and sophisticated. The reports and customisation is fabulous Review Source Response from Newbook June 29, 2021 Hi Donna, Thank you for sharing your positive NewBook experience! We are so pleased to hear that Mandurah Caravan & Tourist Park maximises its potential with our system. If your team ever needs support with new features, our support team are just a phone call away! Kind Regards, The NewBook Team HC Heidi C. Owner/Manager Hospitality Used the software for: 6-12 months ### "Fantastic Product" December 16, 2021 5.0 The implementation of Newbook has helped with our time management, processes and sales. Pros Easy to use, affordable and the staff at Newbook are extremely friendly, helpful and experienced. Cons As we have not been with Newbook for very long there is nothing that comes to mind at this time. Alternatives considered [RMS](https://www.capterra.com/p/208354/RMS-Cloud/) Reason for choosing Newbook As we are a small caravan park therefore it was mainly the cost. We also had a couple of good reviews about Newbook from friends and other businesses. Review Source Response from Newbook December 21, 2021 Hi Heidi, Thank you for sharing your review of NewBook! It's great to hear that you've enjoyed your experience so far, and we can't wait to keep delivering valuable features to you. We hope you have a happy holiday season! Kind Regards, The NewBook Team lM lisa M. owner Hospitality Used the software for: Less than 6 months ### "As the saying goes "you get what you pay for" and Newbook is worth every cent." April 21, 2021 5.0 The benefits are wide, from automation, to new direct bookings increasing, payment directly into the bank account at night while sleeping, the list goes on. Pros I love all the added features of newbook that other accommodation software providers do not offer. I also love the fact that new features are coming out all the time, making my life easier with every addition. To me Newbook is an employee in the office that I am not paying a huge sum of money for, the automation features is definately what makes newbook stand out from the crowd. The team are based in qld, an aussie company, excellent customer service, a product that is continually worked on and improved for ease of operation. Not much else can be said. Cons Changing to a new software system is a drag, a few little issues that have to be resolved, but the little pain is great reward once you make the change. And learning Newbook was a easy. Reason for choosing Newbook Newbook kept coming up in my news feed, I had researched it earlier, and once the kiosk was released, I was hooked, and had to make the change. Switched from [RMS](https://www.capterra.com/p/208354/RMS-Cloud/) Rms cloud was not working for me, to many issues, problems not solved quickly, and responses were that other 3rd party software were at fault. Mainly had issues with a check inn system I had implemented, which was extremely important to me during covid. Review Source Response from Newbook April 30, 2021 Hi Lisa, Thank you for your review and continued support! We are so happy to have you as part of the NewBook family. It's great to hear you have been enjoying the automation features that our system provides. Stay tuned for our next feature release; you're going to love it! Kind Regards, The NewBook Team TE Toby E. Guest Relationship & Systems Officer Dairy Used the software for: 1-2 years ### "If you aren't using NewBook then you aren't running your business properly." December 19, 2022 5.0 Absolutely love Newbook! Pros The software itself is one of the best I've ever had the pleasure of using. Basic yet complex and has everything you need and more in a product like this. I love that you can't make a mistake. There is always warnings and pop ups just to ensure you are doing the right thing at all times. I love the fact that every key stroke and every action is recorded in the audit log. I absolutely love this software. Cons That it makes me addicted to it and I find it hard to drag myself away from it at the end the day. I am constantly running different reports and filtering information to see what i can find. Reason for choosing Newbook It's slick and professional yet user friendly system with an absolutely brilliant support tea always ready to help. Review Source Response from Newbook September 5, 2023 Hi Toby, what a great review! We appreciate you sharing your experience with Newbook and it's so nice to hear that you're enjoying it so much. We appreciate your support and thank you for being part of the Newbook family. Kind Regards, The Newbook Team Declan F. Marketing & Operations Manager Used the software for: 1-2 years ### "NewBook is comfortably the best Serviced Apartment PMS available. " November 21, 2017 5.0 Our entire company operation has benefitted from implementing NewBook. From the financial department, through to reservations, marketing, sales and guest services, there is functionality to improve the efficiency and professionalism of all. This is also a very cost effective solution when compared to other, more complicated and less useful solutions on the market. Pros The functionality of NewBook is excellent, it is able to handle the nuances of running a serviced apartment operator. Their customer support is extremely useful as well as how well they respond to and implement customer suggestions. I would say that you feel part of the future development of the product. All in all it has most definitely increased the professionalism and efficiency of how our company works. Cons Occasionally can be laggy, but only very occasionally. Other than that, there is nothing to complain about. Review Source Response from Newbook December 20, 2017 Hi Declan, Thank you for your amazing review of NewBook! It¿s great to hear how we¿ve been able to improve your business and that you¿re happy with the support our team provides. Don¿t forget to add feature suggestions if you think of anything else you would like to see in NewBook! Best Regards, The NewBook Team Fiona L. Business Owner Used the software for: 2+ years ### "Awesome progressive PMS that evolves with our park as we grow." November 16, 2017 5.0 Enabled more me time! Provided numerous functions for reporting and analysing my business that i can see at a click of a button. Pros Newbook is extremely user friendly, providing clear and responsive cloud based PMS that is able to be accessed where ever you are. The knowledge section is a great tool to research a better understanding of how the tools work should you require more information. Also enabling me to meet my customers needs quickly and professionally with so many options to suppport my growing business into the future. Cons Love it and dont have any dislikes. I have found when I disliked something is was due to not understanding the functionality and when proficient it changed my view. Review Source Response from Newbook December 20, 2017 Hi Fiona, Thanks for taking the time to write a review of NewBook. We¿re really happy to hear we¿ve been able to save you lots of time and help you engage with your customers! Best Regards, The NewBook Team VR Verified Reviewer Marketing Assistant Hospitality Used the software for: 1-2 years ### "Newbook is a keeper--" April 18, 2019 5.0 Pros Everything you'd want out of booking software-- flexible with lots of automatic functions. Easy to use and powerful. Using this now! Cons Any gripes we have are extremely specific and seem to be on our side. Review Source GD Gilles D. Owner operator Hospitality Used the software for: Less than 6 months ### "Best move ever for my business futur. " November 19, 2022 5.0 Very good experience and integration was a challenge. Pros Ease of use, on line book ! And all the feature available. Cons It’s a bit confusing at start but I’m learning everyday. Reason for choosing Newbook Feature ease of use and support. Review Source Response from Newbook September 5, 2023 Hi Gilles, Thanks for the 5 star review! It's great to hear that you're happy with your move to Newbook and find it easy to use as you learn. The support team is always available so don't hesitate to reach out. Thanks for being part of the Newbook family. Kind Regards, The Newbook Team HO Hank O. CARETAKER/MANAGER Leisure, Travel & Tourism Used the software for: Less than 6 months ### "super satisfied" September 28, 2023 5.0 increase sales Pros simplicity, aftersales help outstanding, full of features Cons regret being too old to fully understand and use system to it's capacity Review Source Response from Newbook October 8, 2023 Hi Hank, thanks for the great review! We're thrilled to hear that you're enjoying Newbook. Don't hesitate to reach out to our support team or tune into our online webinars if you ever want more guidance on how to use the Newbook software to it's capacity! JH Jackie H. Office Manager Hospitality Used the software for: 1-2 years ### "Great program that services most of our needs" November 17, 2017 5.0 Pros How easy it is to learn and navigate your way around. We love that we can use several tabs at once. Cons The biggest issue we have is that the system will not accommodate discounts as well as our stay for 7 pay for 6 nights promotion. Review Source Response from Newbook January 15, 2018 Hi Jackie, Thanks so much for taking the time to provide a review. It is great to see you are enjoying our system! If you would like to go through another way of setting up your tariffs to accommodate your promotions please let us know. Best Regards, The NewBook Team CB Christopher B. Loan consultant Used the software for: 6-12 months ### "Very easy to use. Nice, simple interface." November 15, 2017 5.0 Saves time & helps me to organise my work load much better Pros NewBook is very bright & colourful. The interface is very user friendly. The software is easy to navigate with simple menus. Cons I would like to be able to pull different reports from the software occasionally. More customisation would be nice. Review Source Response from Newbook December 19, 2017 Hi Christopher, Thanks so much for taking the time to provide a review. We're glad to hear you are enjoying using our system. We're always expanding our reporting functionality but if there's something in particular you are looking for, feel free to add a feature suggestion and the team will review your request. Best Regards, The NewBook Team JL Jeremy L. Guest Services Manager Used the software for: Less than 6 months ### "This product is the best online package I have ever used!" November 28, 2017 5.0 Too many to list. Pros Everything is so easy to navigate and if I need any support my requests are answered so quickly. The audit log is a great tool. Review Source Response from Newbook January 15, 2018 Hi Jeremy, Thanks so much for your review of NewBook! It's great to see you are using the audit log to see when changes have been made - this is a handy feature. Don't forget you can add feature suggestions if you you would like to see something added to the system - our community is always voting on new ideas. Best Regards, The NewBook Team HT Haley T. Manager Hospitality Used the software for: 2+ years ### "Campground manager" May 6, 2025 1.0 Worst experience. It’s overall confusing. The receipts are awful and don’t make sense and doesn’t itemize things. I can’t even give my clients a proper receipt. Don’t use this software! It’s a nightmare Pros There is nothing that is good about this software. If I could give it 0 stars I would. Cons There’s 12 steps for every thing you want to do. Not user friendly. Hard to train people. Can’t do group bookings! It’s awful!!! Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Corporate implemented this to stream line with multiple parks. Review Source Response from Newbook May 15, 2025 Hi Haley, thank you for the review. We're sorry to hear about your negative experience with Newbook and this review is surprising as we don't usually hear this sort of feedback. In regards to your comment about not being able to do Group Bookings, this is incorrect. See below for guides on how to use Group Bookings on Newbook. Managing Group Bookings: https://youtu.be/6XfiRHAVC-g Editing Group Bookings: https://youtu.be/1iAuUEISiqE Please don't hesitate to reach out if you would like to discuss your review further! VR Verified Reviewer Chief Legal Counsel Hospitality Used the software for: Less than 6 months ### "Very Bad All-Around Experience" August 4, 2025 1.0 Pros Failed to properly convey system limitations during the sales process. Oversold capabilities of the system, including operationally and with accounting and reports. Refused to refund our company's initial deposit when these issues were uncovered during the implementation process and we had terminated services. It's a shame that Newbook is developing a negative reputation by overpromising and underdelivering. Cons Unfortunately, our experience with Newbook was extremely negative. We built strong initial relationships and had good communication, but Newbook oversold what they system was capable of achieving in conjunction with out current systems. We sunk thousands of dollars into an implementation process that failed at 2 properties, and Newbook refused to refund a penny and when quiet. I do not recommend doing business with this company in any capacity. Review Source MM Matilda M. Executive Manager Hospitality Used the software for: 2+ years ### "We happily became totally captive !" June 13, 2022 5.0 Newbook has become a part of our daily life. The customer support is quick and efficient; they consider our feedback and release new features accordingly. We could not see ourselves managing a camp ground without this software. Everything is done through newbook from making reservations to communication between the different teams for housekeeping and maintenance tasks. This has allowed us to improve our own customers experience dramatically ! Pros We started using newbook for the reservations management, which is awesome. We now see ourselves using and appreciating a lot more features like the reports and contact management with customers. We have saved thousands of dollars thanks to the follow up reports and tools ! Cons Sometimes it takes a bit of time (a few months) before features are perfected. However this is normal when you do "trial and error" instead of waiting for features to be perfect and then never release them ! The pricing might seem a bit high at first, but they can afford to do this as they are the most user friendly software in their category ! Alternatives considered [RMS](https://www.capterra.com/p/208354/RMS-Cloud/) Reason for choosing Newbook When comparing (and asking friends who were using either one of the 2 or that had used both) we realised Newbook was drastically more user friendly and that the customer support was much better. Review Source Response from Newbook July 4, 2022 Hi Matilda, Thanks for sharing your experience with NewBook. It's great to hear that you're continuing to use more features that have helped you streamline your reporting and reduce expenses! We appreciate your support, and thank you for being part of the NewBook family! Kind Regards, The NewBook Team ST Samantha T. Director Hospitality Used the software for: 2+ years ### "Very good system that suits us" January 10, 2022 5.0 Managing the hotel reservations, taking payments and housekeeping all work extremely well for us. Pros The interface was the most user friendly of all those we looked at. Plus it has depth of functionality that other systems didn't have. It is easy to make it work for us. The support staff are always on hand, fast and clear when explaining / training. Cons It is quite expensive for a small firm like ourselves, we've had to cut back on functionality like multi users just to save money, sadly. Plus we have never been able to afford to take on additional functionality like multi-channel management. There are a few little glitches, but nothing that can't be worked around. There are a few small improvements that would suit us but over the years not necessarily suit other consumers, so understandably it is not cost effective for them to design them. I am grabbing at straws here for comments because we are very satisfied with the product. Review Source Response from Newbook January 17, 2022 Hi there, Thank you for taking the time to share your positive experience with NewBook! It's great to hear that your team enjoys the system's ease of use and range of functionality. We'd like to thank you for being a valued member of the NewBook family. Kind Regards, The NewBook Team TP Tania P. Owner/Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "We love using NewBook!" January 24, 2022 5.0 I love the feeling of control I have with NewBook. I can get reports, see where I need to spend energy marketing, get comparative charts - you name it. NewBook makes everyone's life so much easier. Pros So many things to like about this software. I love the full training module which replicates the lives system - making training new staff a breeze. I love that some of the fields can be personalised to be words that make sense to me and my team. The ease with which I can see the business as a whole or drill into single sites/cabins makes managing the caravan park and its team so much easier than prior to implementing NeweBook. Lots more to love about it - colour coding for individual users, audit trails, fabulous add ons and more. Cons Setting up was not difficult, but like anything good it takes time and cannot be done by the support team without our input. Not sure I have something I don't like - usually if I discover something it doesn't do, it's because I just haven't learned how to do it! A quick search of support, videos and the Facebook group usually fixes that. Alternatives considered [RMS](https://www.capterra.com/p/208354/RMS-Cloud/) Reason for choosing Newbook I preferred the look of NewBook, it has a clean, easy look to it - which doesn't make it simplistic, but just not cluttered and overly busy. We also researched rather heavily into what the booking system looked from a customer point of view on a website booking system - we found NewBook to be the better experience for the guest. Review Source Response from Newbook January 31, 2022 Hi Tania, Thank you for leaving such a great review! It's nice to hear that you love training your team on your own training database and that NewBook makes your life easier! Thanks for being a part of the NewBook family. Kind Regards, The NewBook Team DH David H. Owner Manager Hospitality Used the software for: 2+ years ### "Total Package for Managing My Vacation Rental Business" July 6, 2021 5.0 FANTASTIC. I would not even consider swapping to another property management software to manage my short stay holiday rental business. If it is not broke don't change even if cheaper. It is like having an employee without paying wages, sick leave, rec leave or long service leave. Newbook does not argue with me and does its job. On a few occasions where there is issue customer service and support come to the rescue. Pros Total management of all of my 7 short stay holiday rental properties and 1 permanent rental. Creating contact templates for emails and SMS that automatically goes out to guests, cleaners, repairs & maintenance means that I don't have to employ anyone. Newbook does it all for me. It makes everything re: booking a breeze. Customer Service is excellent and you will wait on phone for less than one minute. Most things are fixed over phone with TeamViewer. If not they get back to you that day or within 24 hours or less. Cons Learning curve but once you regularly use things it is a breeze. Too many features. Reason for choosing Newbook Local Australian Business based on Gold Coast doing business with me (Aussie Chillout) another local Aussie business. Other alternative products are from overseas and when I read reviews customer service seemed to be the biggest issue. Review Source Response from Newbook July 9, 2021 Hi David, Thank you for leaving such a positive review! We really appreciate your continued support at Aussie Chillout. It's great to hear how NewBook has streamlined the daily operations of your business! If you ever need assistance with any new features, don't hesitate to reach out to our team - we are always here to help. Kind Regards, The NewBook Team SKH Sandi Kate H. Park Owner Hospitality Used the software for: 2+ years ### "Newbook is our doorway to the world." February 26, 2022 5.0 Newbook educates us to adapt or die, a critical aspect of any successful business. We are a very small, family owned property and our Guests feedback proves that we show professionalism that is above their expectations. Most of this is due to Newbook features that we use to connect and assist our Guests from the booking confirmation to the thank you sms text upon departure, and the remainder is our high standards and friendly customer service. Pros Newbook offers peace of mind reliability, as this cloud based PMS has only gone offline once during the 8 or 9 years that we have been using it. We love the flexibility of chosing the features you wish to use, and also that the company is constantly researching & trialing new technologies to stay ahead of emerging trends. This offers small business owners the capacity to compete alongside the big corporate identities that have the dollars to invest heavily in this field. Cons The training videos that are now provided have addressed the only downside to such an extensive system. In the past, searching for help to complete a task that has not been required for some length of time, has proven challenging. Newbook can do so many things that it is sometimes hard to remember how to do it! Please keep the training videos coming as they are a great resource to use rather than calling the customer help line. Switched from [RMS](https://www.capterra.com/p/208354/RMS-Cloud/) I was attracted by the inovative way the software can be individualised for any operator, and also the friendly and respectful interactions with every team member that I spoke with over the phone. Review Source Response from Newbook March 2, 2022 Hi Sandi Kate, Thanks for leaving NewBook a 10/10 review. It's great to hear that the reliability and flexibility of the system allow you to create memorable experiences for your guests. You can expect even more innovative features & technology in the future. Thank you for your ongoing support! Kind Regards, The NewBook Team JB James B. Office Manager Real Estate Used the software for: 2+ years ### "Ultimate Support, Listening Development Team, Endless Features and Flexibility " July 27, 2022 5.0 Nothing short of amazing. Everything from onboarding to now has been brilliant. Free training and workshops, a wealth of knowledge and a team that makes you feel like you are one of them. Pros Everything. From the moment you see the log in screen in the morning you smile. The support are amazing and will always assist you. The features and customisation will allow you to find a way to make it work how you want it to work. Cons There are no downsides to NewBook. If you find anything that you think is missing they generally have a way around it or 100 other features that make up for it. No system can be 100% perfect for everyone, but this one is so close you can't measure the gap. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Newbook Newbook seemed more established, more features, more professional, priced well and we were able to do testing so we knew it was right for us. Their support knew what they were talking about which was a massive bonus. I still speak to the sales manager all these years down the track and they still are as helpful as ever. Switched from [HiRUM Software Solutions](https://www.capterra.com/p/102629/HiRUM-PMS/)[HiSITE Channel Manager](https://www.capterra.com/p/230794/HiSITE-Channel-Manager/) The support provided from the previous product was shocking and they charged for it too. Always made it feel like it was our fault when their product was unreliable. Review Source Response from Newbook August 5, 2022 Hi James, Thank you for leaving such an incredible review and sharing your experience with NewBook. It's been so wonderful to see your operational improvements since implementing NewBook. Thanks for being a valued member of the NewBook family! Kind Regards, The NewBook Team. LE Lorraine E. Marketing Manager Hospitality Used the software for: 2+ years ### "Reservation system for a Serviced Apartment company." January 27, 2022 5.0 \[SENSITIVE CONTENT\] and his team have always been extremely helpful when we call with a problem. They carefully go through the process and explain why we should take action in a certain way. Every employee has been pleasant and promoted the company well. Pros Newbook is clear to view and to use. There are many helpful tutorials features so when new staff arrive they can work with the demo site and follow the concise and clear written instructions from Newbook. Placing reservations into the system is easy, keeping details of guests, rates and corporate clients is useful. Cons Not being able to raise credits against the invoice. When we amend a booking it automatically changes the rates. As far as we are aware! Reason for choosing Newbook Another serviced apartment provider (who no longer operates) used NewBook and they recommended it to us. Since then I have recommended it to other Serviced Apartment companies in Milton Keynes. Review Source Response from Newbook January 31, 2022 Hi Lorraine, Thank you for leaving a review and recommending NewBook to other serviced apartment providers! It's great to hear that your experience with NewBook and the team has been so positive. We appreciate your continued support! Kind Regards, The NewBook Team PU Pelin U. Complex General Manager Hospitality Used the software for: 1-2 years ### "NewBook combines multiple booking channels for us" November 26, 2020 5.0 NewBook is pretty fine to meet our needs in multiple channel booking management and helps us avoid multiple bookings and update the availability in all online sales channels as well as in our website and this way we avoid multiple bookings and helps us save time in booking operations. Pros Management of all reservation channels is really a hard operation especially if you have a website that already has a huge demand and always there is the risk of multiple bookings or delays in updating the room availability. NewBook solves our multiple channel reservation problem along with the reservations in our website so that whenever we accept a booking through a particular sales channel, Newbook reflects it to all other remaining channels as well as our website. Cons NewBook neither cover our requirements in-hotel facility reservation side like SPA bookings nor helps us to provide digitization in providing access to our other services such as room service. That would be better to have a version that covers the in-hotel service portfolio along with multi-channel room booking management. Alternatives considered [ReservationKey](https://www.capterra.com/p/130362/ReservationKey/)[Hotelogix](https://www.capterra.com/p/76374/Hotelogix/) Reason for choosing Newbook Multiple sales channel management module of NewBook was much more better then the others. Switched from [ReservationKey](https://www.capterra.com/p/130362/ReservationKey/) NewBook is better with its feature to manage multiple sales channels along with our website which was the dominant factor in our switch. Review Source Response from Newbook December 4, 2020 Hi Pelin, Thank you so much for sharing your experience with NewBook! We appreciate your feedback and we're very happy to hear you're enjoying using our system. Please feel free to add your suggestions for hotel management features to our Feature Suggestion page - our team is constantly reviewing votes and requests for future development! Kind regards, The NewBook team Similar Products Featured ## Related categories [Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Reservations](https://www.capterra.com/reservations-software/)[Motel](https://www.capterra.com/motel-software/)