# Dropbox Sign Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Dropbox Sign the right Digital Signature solution for you? Explore 1446 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/144797/HelloSign/reviews

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Dropbox Sign

4.7 (1446)

[View alternatives](https://www.capterra.com/p/144797/HelloSign/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Dropbox Sign

Ease of use

4.7

Customer Service

4.5

## Pros and Cons in Reviews

SB

Sunil B

Operation ManagerRetail, 2 - 10 employeesUsed the software for: 1-2 years.

“Overall, robust security feature protecting privacy, user friendly interface, and it’s ability to integrate with a lot of other programs make it a worthy option to consider!“

October 4, 2025

AW

Ashli W

AdministratorEducation Management, 11 - 50 employeesUsed the software for: I used a free trial.

“Received one email Friday where I was referred to another department and haven't heard of anything since.“

December 20, 2025

RH

Renee H

PrincipalReal Estate, 2 - 10 employeesUsed the software for: More than 2 years.

“I like the ease with which you are able to upload various documents and highlight specific places that require signature, initials, etc. Also, appreciate the fact that I can create a template for multiple uses and email the document from the platform. “

September 25, 2024

AS

Ashley S

AttorneyLegal Services, 2 - 10 employeesUsed the software for: 1-2 years.

“This may be a drawback for firms emphasizing a highly branded, client-centric experience.“

May 13, 2025

VM

Valentina M

Sales and Marketing ManagerBuilding Materials, 51 - 200 employeesUsed the software for: More than 2 years.

“Dropbox Sign has given me the most outstanding experience when signing documents making it much easier and quicker to sign documents using e-signatures.“

June 30, 2025

LG

Luke G

CEOMusic, Self-employedUsed the software for: More than 2 years.

“Before using this product, I had to do a lot of manual work; filling agreements multiple times, scanning and emailing by hand.“

April 3, 2023

LO

Layla O

Transport Procurement OfficerFood & Beverages, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“Dropbox Sign also has document tracking features which help ensure all documents have been signed.“

May 21, 2025

NA

Nate A

CEOComputer Software, 2 - 10 employeesUsed the software for: 1-2 years.

“The downside is it doesn't work well for having a document on a website that different people can sign using the same form.“

April 12, 2023

## Showing most helpful reviews

Showing 1-25 of 1446 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Heather T.  
Dental Receptionist  
Hospital & Health Care  
Used the software for: 1-2 years

### "How it helped the whole office"

June 16, 2025

5.0

used mainly for e-signature to streamline patient consent forms, treatment approvals, and administrative paperwork. It makes signing documents easy for both staff and patients, reducing time spent on paperwork. It integrates well with Dropbox for seamless document management.

Pros

Dropbox Sign is praised for its ease of use and clean interface, making it simple for users to send and sign documents

Cons

One common drawback of Dropbox Sign is that its free plan is quite limited, offering only a few signature requests per month

Review Source

AD

Ashley D.  
Attorney  
Legal Services  
Used the software for: 2+ years

### "Easy way to get signatures "

March 24, 2025

5.0

Pros

I like how easy it is to add multiple places for initials and signatures. I also like being able to see when it was sent, when it was opened, and whether the document was signed.

Cons

Sometimes it can be a little slow to load my document.

Switched from

[Docusign](https://www.capterra.com/p/121506/Docusign/)

Docusign wasn’t as user friendly, and it took me longer to get documents ready for signature.

Review Source

RE

Radwan E.  
Director  
Financial Services  
Used the software for: 6-12 months

### "Bad Service"

July 1, 2025

2.0

I have been using this application for a few months under my own account. It was fine up until I built my new website. When the new site was built, I needed to integrate Dropbox Sign into the Pipedrive CRM. It was going to be too expensive to do it through Dropbox, so I switched to DocuSign which was also easier to integrate with the Pipedrive. I forgot to cancel the subscription, so I emailed asking for a partial refund, but they refused. They saw how little I used it but they didnt care they wouldn't assist. I'm very disappointed with their service and I wouldn't recommend it to anyone. I'd go DocuSign instead

Pros

The application was easy to use and got the job done. It did let me send out the Privacy Consent to single and multiple directors

Cons

That it wasn't accepted by a lot of lenders, and the service was terrible. It was also too expensive

Switched from

[Docusign](https://www.capterra.com/p/121506/Docusign/)

Less expensive and easier to integrate with Pipedrive

Review Source

AW

Ashli W.  
Administrator  
Education Management  
Used the software for: I used a free trial

### "Punished for working too quickly"

December 20, 2025

2.0

Not great. I had a deadline to get 94 contracts out. I would send 10-14 then I would get blocked. What could have taken 5 hours to complete took from 4:00 pm on a Thursday to 10:00 am on Saturday to almost complete--I have one more to complete and have to wait a few hours because I've been blocked again. I missed the deadline. Support is also slow and useless. I reached out Thursday. Received one email Friday where I was referred to another department and haven't heard of anything since.

Pros

It is incredibly easy to use. I can't say much more about the positives because the negatives were such an issue that I missed a deadline.

Cons

It's so easy that I was blocked of sending contracts out for being suspected of spamming--10-14 contracts at a time. Evidently, that number is too many in a short period of time.

Alternatives considered

[SignRequest](https://www.capterra.com/p/147528/SignRequest/)[PandaDoc](https://www.capterra.com/p/131735/PandaDoc/)

Reason for choosing Dropbox Sign

Google Drive and One Drive integration seemed like a great feature. I haven't seen the benefit. I wish that I hadn't chosen this product because of the issues I experienced with being blocked for sending too many contracts at once. I never would've thought to look for that issue.

Review Source

DE

Dennis E.  
Operations Lead  
Internet  
Used the software for: 6-12 months

### "Simple, easy to use Signing App"

June 2, 2025

5.0

Overall, experience with Dropbox Sign has been fantastic, easy to use, was up and running pretty quickly! Support has been helpful when needed as well.

Pros

It's simplicity, creates for an easy experience for a user without having much knowledge on the product.

Cons

No huge dislikes at the moment, does the job it needs to do. If I had to select something would be a short tutorial video for each integration, making it even easier to setup.

Switched from

[PandaDoc](https://www.capterra.com/p/131735/PandaDoc/)

Too expensive and no longer needed the integrations it had.

Review Source

VM

Valentina M.  
Sales and Marketing Manager  
Building Materials  
Used the software for: 2+ years

### "A new path towards documents signing. Dropbox Sign streamlines e-signing."

June 30, 2025

5.0

Dropbox Sign has given me the most outstanding experience when signing documents making it much easier and quicker to sign documents using e-signatures. With Dropbox Sign, i get to sign documents directly in their digital form without the need to of having to print them into a physical paper.

Pros

I like how Dropbox Sign automatically saves a document after i have signed it. It has a secure documents storage vault which allows me to safeguard documents before and after signing them. Dropbox Sign has a secure files sharing function which enables me to easily share documents after signing them. Dropbox Sign has a swift and user-friendly interface that makes signing documents easy and effortless.

Cons

Dropbox Sign has never even in one time failed to impress me with its features. It is easy to use and I have not disliked any aspect about it.

Review Source

LO

Layla O.  
Transport Procurement Officer  
Food & Beverages  
Used the software for: 2+ years

### "Dropbox Sign is a secure product for elevating document signing."

May 21, 2025

5.0

Dropbox Sign has elevated my experience in digital document signing. With its easy to use features and a very user-friendly interface, am able to sign all my documents with ease. Dropbox Sign also ensure that all documents and their information are secure during signing.

Pros

The intuitiveness of the interface is one thing that caught my eye and with it, navigating through and signing documents is easy. Dropbox Sign has very accurate security features which help keep the entire document signing process safeguarded. I love it how i can roll out signature requests to multiple people with just one single click. Dropbox Sign also has document tracking features which help ensure all documents have been signed.

Cons

I have used Dropbox Sign for a while and to date, i have not discovered even a single thing that i do not like about Dropbox Sign.

Review Source

RA

Rama A.  
Freelance Graphic Designer  
Design  
Used the software for: 1-2 years

### "Dropbox Sign"

December 23, 2025

5.0

As a freelance designer, I need a fast and professional way to get documents signed, and Dropbox Sign fits well into my workflow.

Pros

It’s easy to send contracts and get them signed without back-and-forth emails. Clients don’t struggle with the interface, which saves time and avoids confusion. Everything stays organized and accessible once documents are completed.

Cons

For a solo freelancer, pricing can feel a bit high if used occasionally. Customization options for templates are somewhat limited.

Review Source

AS

Ashley S.  
Attorney  
Legal Services  
Used the software for: 1-2 years

### "I Recommend DropBox Sign for Law Offices"

May 13, 2025

5.0

Pros

Dropbox Sign integrates smoothly with commonly used legal tools and cloud storage platforms, especially Dropbox, making it convenient to manage and organize client files, contracts, and signed documents without needing to switch systems.

Cons

Although some branding options are available, customizing the signer experience (e.g., adding firm logos, colors, or tailored messaging) is somewhat limited compared to more robust enterprise-level e-signature platforms. This may be a drawback for firms emphasizing a highly branded, client-centric experience.

Review Source

JS

Jack S.  
Finance Director  
Facilities Services  
Used the software for: 6-12 months

### "Dropbox Sign Review"

January 26, 2026

5.0

Dropbox Sign simplifies the approval and signature process for financial documents. It reduces turnaround time and improves traceability for signed agreements.

Pros

Electronic signatures are easy to send, track, and manage. The audit trail and status notifications provide clear visibility on document progress.

Cons

Customization options for workflows are somewhat limited. Integration with internal systems may require additional setup.

Review Source

SB

Stephen B.  
COO  
Financial Services  
Used the software for: 1-2 years

### "Powerful document tolol"

November 5, 2024

5.0

Wonderful tool when integrated with Salesforce

Pros

Easily execute documents and share documents internally and externally

Cons

Integration with with system takes some effort

Switched from

[Docusign](https://www.capterra.com/p/121506/Docusign/)

Cost was more complicated on Docusign so we switched

Review Source

SS

Shelby S.  
Manager  
Retail  
Used the software for: 1-2 years

### "Easy to Use and Safe for All Documents!"

November 23, 2021

5.0

Our company now saves time and money through the ease in which this product is used. We also have customers responding more quickly to documents because of the ease of using HelloSign.

Pros

Product was easy to use, which was important as we were essentially switching from our previous software to this software immediately. Had no problems learning this new system.

Cons

I wish there were more reminders, if I am being extremely picky. I am very happy with the product overall.

Switched from

[Docusign](https://www.capterra.com/p/121506/Docusign/)

Too expensive and not always accurate with documents.

Review Source

SP

Samantha P.  
Legal Assistant  
Law Practice  
Used the software for: 6-12 months

### "Completely changed our business"

June 9, 2022

5.0

HelloSign has completely changed the way we send documents for signature and has absolutely saved us time and resources getting documents to and from our clients.

Pros

Prior to HelloSign, we would have to email documents for client signature, print and mail them, or have the client stop by in-person. Many of our clients live out-of-town or out-of-state, and a good number of them do not have access to a computer or printer, so it was extremely difficult and took quite a bit of time trying to figure out who was able to sign how. Now, we just send the document using HelloSign, and they are able to sign from their phone or computer, and they do not need a printer.

Cons

I wish there was a way to insert custom, fillable fields, i.e. date of birth or SSN - there may be/probably is a way to do this, I just haven't had time to sit down and look through/learn it, and couldn't think of anything else to put here.

Alternatives considered

[airSlate SignNow](https://www.capterra.com/p/154418/SignNow/)[Docusign](https://www.capterra.com/p/121506/Docusign/)[Adobe Acrobat](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/)

Reason for choosing Dropbox Sign

We were already using Dropbox to send files to clients and other law offices, so when we found out that they partnered with HelloSign, it seemed like the easiest and most cost effective option.

Review Source

Response from Dropbox

July 6, 2022

Thanks so much for taking the time to share your experience, Samantha. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about learning about how to best leverage our fields/templates to our product team. Thank you again!

WS

William S.  
Operations Manager  
Banking  
Used the software for: Less than 6 months

### "Excellent Value when compared to their biggest competitor"

June 10, 2022

5.0

Excellent Value for Entrepreneurs and Start-Ups. ULIMITED actually means UNLIMITED, unlike their more expensive competitor who offer unlimited until you get to 8 sends per month, then their 'fair-use' policy kicks in to charge extra fees or attempts to coerce you into 'upgrading'. Thus far I have sent 27 documents out for e-Signature. ZERO ISSUE. Smooth. I get an email verifying the Send, the Read and the instant the doc has been Signed by each party, and then a Completion Notice. Overall I wanted value for my $$$... I found that with HelloSign. Very happy!!

Pros

ULIMITED Document Send4Signature(s) actually translates into UNLIMITED without ANY 'fine print' surprise limitations under some 'fair use' policy garbage. THIS was the a huge

Cons

I wish the HelloSign APP was available in Canada. No idea why it's not. Makes ZERO sense to me. I can still access it on my phone but I have to sign in using a mobile browser, and THAT means my use can be tracked by companies like Google and Samsung... I DO NOT LIKE THAT! I like an APP that I click on and I'm right there to do business without the extra strokes and 2FA. That annoys me.

Reason for choosing Dropbox Sign

DocuSign is NOT actually UNLIMITED, it has actual limitations, so DocuSign is actually misrepresenting its product, as least the Single User Option I was considering. THAT pi\*\*ed me off. As far as Signaturely, I really wanted to go with them, but I had issues navigating their platform, too many 'error' messages, and their customer service solution was absolutely too slow to respond, and even though my previous trial with them was absolutely positive, but Signaturely was still 1000% easier to navigate than Adobe Sign. We actually have a Adobe Acrobat DC subscription which includes a Signing App, but the Adobe Sign navigation system is brutal, frustrating and annoying. I have zero time to dedicate to learning their system. I even downloaded, printed off and read their 69 page Adobe Sign User Guide. Short version, it's NOT INTUITIVE for me. I spent about 2 hours figuring out a particular solution to an issue I was having, but I had to cruise all over their website to find that solution. TOO Cumbersome. I will never use it, even though it's basically Free with our current subscription, what's that tell you. Either I'm a total idiot, or their navigation system sux. I'm going with the latter, and I have zero intention of wasting more of my time with Adobe. One would perhaps assume that a corporation the size of Adobe would spend a few more shekels on product development for this one.... apparently the bean counters have taken overridden or fired the common sense team.

Switched from

[Docusign](https://www.capterra.com/p/121506/Docusign/)

I was using their trial subscription which I really liked, and was about to sign up as I needed more per month than their trial would allow, but I read their terms and conditions and found that their UNLIMITED is NOT Unlimited with DocuSign. Their UNLIMITED for a Single User is 8 actually per month, at least that is what I found. I did not like that little hidden codicil, I don't like sneaky buried policies. UNLIMITED SHOULD TRANSLATE INTO UNLIMITED, not become subject to some 'fair-use' policy. I have not run into that 'limitation' with HELLOSIGN... HelloSign actually delivers UNLIMITED without me having to worry about some hidden policy that is not spelled out right up front. Since April 2022 I have sent out 27 docs for signatures with complete success and ZERO Surprises. I made the correct choice. THAT is why I decided to fill out this REVIEW, to save other small enterprises hidden surprises. Our cash resources are tight and I do NOT like surprises that may or will cost me more than I budgeted.

Review Source

Response from Dropbox

June 24, 2022

Thanks so much for taking the time to share your experience, William. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about the 2fa barriers in Canada to our product team. Thank you again!

UR

Uziel R.  
Scheduler  
Construction  
Used the software for: 6-12 months

### "Perfect for Construction companies and builders"

June 9, 2022

5.0

We love Hellosign. We don't see us switching over to any other platform any time soon. Besides the one flaw this software has, it has shown several solutions for flaws found in competitors.

Pros

The software is really user friendly. We switched over from a competitor due to the lower price with HelloSign. They fit our needs perfectly and we love that we don't get limited to how many documents we can send a year which was an issue with every single competitor I have come across with.

Cons

You can't modify a document after it's been sent. Sometimes one customer has signed but the document isn't complete until all parties have signed. This is the only flaw I have seen. It can make it difficult as sometime we decide only one customer signature is good, then we can't simply remove the other person who won't sign off of it. This makes us have to recreate the entire envelope to resend to customer and explain to them why they are resigning. Having this feature would save everyone a lot of time and would be greatly appreciated.

Alternatives considered

[PandaDoc](https://www.capterra.com/p/131735/PandaDoc/)

Reason for choosing Dropbox Sign

The name for the competitor sounded childish. Hellosign has a more simple and professional sound to it.

Switched from

[Docusign](https://www.capterra.com/p/121506/Docusign/)

Pricing and limited envelopes per year

Review Source

MA

Maria A.  
Tax preparer  
Accounting  
Used the software for: 6-12 months

### "Good product and afordable"

January 13, 2022

4.0

Good product, afordable.

Pros

Price, easy to use, secure, electronic signature

Cons

Nothing really. I changed systems and the E-signature was included, so I didn't need HelloSign anymore.

Alternatives considered

[Docusign](https://www.capterra.com/p/121506/Docusign/)

Reason for choosing Dropbox Sign

I was trying several products.

Switched from

[Docusign](https://www.capterra.com/p/121506/Docusign/)

I was trying E-signature products before committing.

Review Source

RH

Renee H.  
Principal  
Real Estate  
Used the software for: 2+ years

### "E-Signatures Made Easy"

September 25, 2024

5.0

Pros

I like the ease with which you are able to upload various documents and highlight specific places that require signature, initials, etc. Also, appreciate the fact that I can create a template for multiple uses and email the document from the platform.

Cons

There's really nothing that I dislike about the platform.

Review Source

VR

Verified Reviewer  
Tutor  
Education Management  
Used the software for: 2+ years

### "Dropbox Sign "

May 5, 2024

5.0

I appreciate The straightforwardness steps required to create account and start using the service

Pros

user-friendly interface multiple sign up options seamless integration generous free storage secure and reliable,Overall users may appreciate the ease of use convenience and reliability of the Sign up process in functional functionality offered by Dropbox

Cons

storing sensitive information on third party server always carries a risk in privacy concerns

Review Source

AR

April R.  
Photographer  
Photography  
Used the software for: 1-2 years

### "Switching to Dropbox Sign Was a Great Choice"

April 3, 2023

5.0

Pros

I love that I can store templates, send out contracts and use electronic signature. I love that there were different packages to choose from when signing up. What I loved MOST was the unlimited documebt sending feature.

Cons

Honestly, nothing. I am so happy with this software. It's affordable and easy to use.

Reason for choosing Dropbox Sign

Cost & trial period were the main factors.

Review Source

CH

Caressa H.  
Litigation paralegal  
Legal Services  
Used the software for: 2+ years

### "Saved us during the pandemic "

April 4, 2023

5.0

Dropbox transformed the way we operated during the pandemic. It allowed us to integrate the system into our protocols, keep our clients safe, and still operated business as usual.

Pros

The ease of creating templates and documents for signing streamlined our intake process and cut down the initial time required by staff.

Cons

I would like to see a better notification system, i.e., a system where the user can develop the timeline for reminding signers of outstanding documents. Additionally, the ability to mass delete signed documents would be extremely helpful.

Alternatives considered

[Adobe Creative Cloud](https://www.capterra.com/p/48969/Adobe-Creative-Cloud/)

Review Source

JB

Jenny B.  
Transaction Coordinator  
Financial Services  
Used the software for: 2+ years

### "Convenient & easy to use!"

June 9, 2022

5.0

I love using HelloSign when we need a document signed by our borrowers. It's much more convenient than asking them to print, sign, scan and return the items to us.

Pros

The set-up of the landing page is easy to follow. It takes you through each step needed to upload your document, assign signers, and attach signature boxes quickly and simply.

Cons

It was more difficult and time consuming in previous versions to assign a signature box for multiple signers. You could only assign for 1 person at a time without selecting a different name in the drop-down. This is much more user-friendly now!

Switched from

[Docusign](https://www.capterra.com/p/121506/Docusign/)

Employer made the decision.

Review Source

Response from Dropbox

June 29, 2022

Thanks so much for taking the time to share your experience, Jenny. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about how you enjoy the new multi-signature experience to our product team. Thank you again!

VR

Verified Reviewer  
Director of Development, Mic Productions  
Broadcast Media  
Used the software for: 2+ years

### "Revolutionized our sign off practices"

November 14, 2018

5.0

HelloSign is absolutely instrumental for my team (business development). We execute a number of agreements on a daily/weekly basis, and HelloSign makes the process absolutely seamless. It is 100% worth the cost.

Pros

I entered the workforce 10 years ago. The company I worked at was a heavy deal and sign off company, and I was constantly running around the office with a manila folder and a pen to get signatures from everyone I needed. If I lost my document before getting the 10 signatures I needed, I would have to start all over from the bottom of the chain. If HelloSign existed when I was an assistant, I would have gotten so many wasted hours back. HelloSign is a product that I will not be able to work without from hereon out. I was introduced to it in my current position, at the very first moment that I had to sign on boarding paperwork. I fell in love almost instantly. HelloSign allows you to prepare one digital document for execution by as many people as needed. You can set the order that people sign, insert fields for them to type in pertinent information, and send out the document with a few clicks of a button. It is legally binding. I can't write enough about how amazing HelloSign is. I have literally never had a negative experience with it. I wish I could use my business account for everything -- signing leases and personal documents would be a breeze with this thing.

Cons

There is nothing that I don't like about this software. I'm struggling to think of something that frustrates me -- ah. Here's one: sometimes, when you upload a contract and there's not enough height on the lines, it's difficult to create signing fields that don't overlap. But, to be fair, that's a problem that can be fixed with us.

Review Source

OM

Omesh M.  
HR Manager  
Computer Software  
Used the software for: 1-2 years

### "Dropbox is the best"

April 4, 2023

5.0

I have had no issues with this. The user interface and the user experience are all perfect and easy to use. For someone who never used the product before, I did not have to reach out to anyone to learn how to use this product and was self taught because of how easy it is.

Pros

I like the fact that Dropbox has changed its name from HelloSign. There were minor changes but the spirit and essence of the product remained the same thankfully.

Cons

Dropbox sign has key features that have not changed. I am overall happy with the use of it. It is rather mid tier and I wish it was a bit cheaper to sign up for.

Review Source

Brian Del Terzo C.  
Progam Director  
E-Learning  
Used the software for: 2+ years

### "Great electronic signature platform that you can count on!"

June 9, 2022

5.0

Pros

Ease of use for preparation and sending Ease of use for the end user

Cons

Off hand I can't think of anything that has been an issue for me or my team.

Alternatives considered

[Docusign](https://www.capterra.com/p/121506/Docusign/)[PandaDoc](https://www.capterra.com/p/131735/PandaDoc/)

Review Source

Response from Dropbox

June 26, 2022

Thanks so much for taking the time to share your experience, Brian. It makes a difference to folks who are new to eSignature! Thank you again!

KD

Kristin D.  
Digital Media Operations Manager  
Marketing and Advertising  
Used the software for: 1-2 years

### "HelloSign is worth switching to!"

April 3, 2023

5.0

Pros

Originally, our company used a different secured document platform but it was EXTREMELY expensive and they limited the amount of documents we could send. With HelloSign, we can do everything we could with the old platform and send even more documents.

Cons

The only improvement I would like to see is to be able to login again using the button without throwing an "error" message and having to open a new browser/tab.

Review Source

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