# Page 7 | Employment Hero Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Employment Hero the right Human Resources solution for you? Explore 239 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144645/Employment-Hero/reviews --- Employment Hero 4.4 (239) [View alternatives](https://www.capterra.com/p/144645/Employment-Hero/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 20th, 2026 # Page 7 - Reviews of Employment Hero ## Showing most helpful reviews Showing 151-175 of 239 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use YB Yun B. HR, Recruitment and payroll manager Accounting Used the software for: 2+ years ### "Employment Hero " May 31, 2019 5.0 Pros Easy to use, all updates are done for you Cons Lack of face to face support, but supports are on its way if you ask for. Review Source Response from Employment Hero June 25, 2019 Hi Yun, Thank you so much for your amazing review of Employment Hero! It's great to see you find the platform easy to use. With HeroPay, rates and rules are kept up-to-date by our in-house specialists with changing legislations automatically translated to your payroll. Thank you again, The Employment Hero Team MH Marianne H. Director People & Culture Real Estate Used the software for: 1-2 years ### "Intuitive and Extraordinarily easy to use" April 21, 2020 5.0 Simply automate the management of people and payroll. Increase visibility of data to support better decision making. Pros So intuitive to work with EH. Self taught and easy access to all their support tools. Cons Sometimes understanding how to report on what you want takes a bit....... Review Source Response from Employment Hero May 1, 2020 Hi Marianne, Thank you for taking the time to review Employment Hero on Capterra. It's great to see that we've been able to help Strata Choice better manage their people and you've found the platform easy to use. We look forward to supporting you and the team for many years to come. Thank you again, The Employment Hero Team NV Natalie V. Accounts, Payroll & HR Officer Leisure, Travel & Tourism Used the software for: 6-12 months ### "Employment Hero Feedback" February 13, 2020 5.0 The most productive aspect for us was the new employee boarding component of the software. It has saved us so much time. Pros Very easy to use, templates for all scenarios and with the prospect of more functionalities for us to use down the track. Cons sometimes syncing with accounting software takes an extra step, however i think this is all dependant on the internet - on the day. Reason for choosing Employment Hero Being an ANZ business Customer made this option more affordable. Review Source Response from Employment Hero February 18, 2020 Hi Natalie, Thanks heaps for taking the time to share your experiences with Employment Hero! We're so glad we've been able to improve your new employee onboarding and give you more time to focus on what's important! And we love that you find it easy to use :) Thank you again, The Employment Hero Team AH Alicia H. Human Resources Used the software for: 1-2 years ### "Employment Hero has been a platform that has taken hours off my daily work load " August 8, 2017 4.0 Pros Using Employment Hero to track my staff's qualifications, certificates and rostering, this platform allow me to be secure in knowing that my staff meet compliance standards Cons Our business is slightly different to the norm of organisations using this platform with our staff doing over night shift work and a number of staff being casual there is some gaps in the rostering and time sheet features. Review Source Response from Employment Hero May 28, 2019 Hi Alicia, Thanks for giving Employment Hero such a great review! Employment Hero was built to help SMEs with compliance, so we're really glad to see we've been able to help YCSS. We've come along way in rostering and timesheets since your review; I hope things are easier now. If not, shoot us a line at info@employmenthero.com. Thanks again, The Employment Hero Team TM Teresa M. Group HR Manager Automotive Used the software for: Less than 6 months ### "Teresa Markham" February 4, 2020 5.0 Overall this software has given me time to focus on other priorities within the business and being able to keep our employees informed via Shout Out and Announcements. It has also given our department managers the autonomy to manage their own teams. Pros I really liked the fact that employees enter their own data and that I can schedule & assign tasks eg; performance reviews. Cons I sometimes find it hard to navigate to what I need to do eg; sending a review and where it is located. Reason for choosing Employment Hero The support and communication provided by Employment Hero was exceptional and the weekly catchups via phone link were invaluable. Review Source Response from Employment Hero February 9, 2020 Hi Teresa, Thank you for taking the time to share your experiences with Employment Hero! It's great to hear that the employee self-service functionality is saving you time and that tasks are making it easier for you to manage things like performance reviews. Seeing that the platform has given you more time to focus on other areas of the business is exactly what we like to hear! Even better that your managers have been able to have more visibility over their reports. Thank you again for your review, The Employment Hero Team GR Gail R. Franchise Training Manager Education Management Used the software for: 2+ years ### "Love employment Hero " March 25, 2020 5.0 All of your documents are in one location and you can run reports on who has completed what modules. Pros Access on any device and keep up to date with all leave applications. Having access to real live data enables you to be able to plan ahead with not only your leave but other members of your team. Cons Nothing, this covers all that the average employee needs to use as well as the applications that the HR team need to use on their level. Review Source Response from Employment Hero March 28, 2020 Hi Gail, Thank you for sharing your wonderful review of Employment Hero. We couldn't be prouder to support RFG manage their people and love that we've been able to make things so much easier for you and the team. Looking forward to building an even better world at work with you and the team. Thanks again, The Employment Hero Team KB Karen B. HR Manager Information Technology and Services Used the software for: 6-12 months ### "Overall, my experience with EH has been very positive" November 29, 2017 4.0 Everything - more organisation, more visibility, just more of everything Pros The software is easy to use and for the most part intuitive, it is great to have everything all together instead of scattered about in different places and it allows for future growth. We have been able to adapt various functions to our own use, rather than what they were intended for, so the system is versatile. The support is super and best of all, being an Australian company, they are right here so we get very quick response and the software is made Australian laws and requirements in mind, rather than American or European. Overall, I am very positive about this system and we have found that the more we use it the more we find we can do with it. Cons We would like to see more in the employee dashboards, such as their goals but apart from that, there isnt really anything we are disappointed with and the EH team is very open to clients providing ideas for the development team. Review Source Response from Employment Hero May 24, 2019 Hi Karen, Thanks for giving Employment Hero such a great review! We're proud to be Australian and love giving Aussie businesses the tools to streamline their HR and payroll administration. We're glad you find it easy to use, too! That's the aim. Thanks again, The Employment Hero Team BR Bradley R. Owner Construction Used the software for: 1-2 years ### "Employment Hero works for me. Everytime." January 6, 2022 4.0 I can only repeat my earlier comment. Just seems to always be there when I need payment to employee worked out , also if someone doesn't comply with job duties or just mess up , Employment Hero helps with what to do or say that way everyone is in understanding with the problem and then an easy solution Pros Just seems to always be there when I need payment to employee worked out , also if someone doesn't comply with job duties or just mess up , Employment Hero helps with what to do or say that way everyone is in understanding with the problem and then an easy solution. Cons Everything that's have used E.H it's been there. So I cant say nothing bad about it. I would tell an issue if I had one. I just don't. Good job and thank you for having my back. Reason for choosing Employment Hero Nope glad I chose Employment Hero first Review Source Response from Employment Hero February 3, 2022 Hi Bradley, Thanks for your review. I have passed on your lovely comments to our team. We really appreciate your support! Many thanks, Anna AO Ashleigh O. Business Administration Manager Publishing Used the software for: 1-2 years ### "Employment Hero Review" June 7, 2019 4.0 It has made my job so much easier in relation to HR. It saves me time, money and overall my employees are happier using the system and being able to have everything in one place and online. Pros It is easy to use and simplifies a lot of what would be manual processes when it comes to HR and on-boarding of staff. Cons There is so much more you could do with this platform - expense claims for example. Also letting people know when there is another Beta option to try out, I have rung up in the past to find out about any. Review Source Response from Employment Hero June 25, 2019 Hi Ashleigh, Thank you for taking the time to review Employment Hero. Our passion is to make employment easier for everyone so it's really exciting to see we've been able to help you achieve this! It's great to see you're interested in our beta testing. I've passed on your details to our product team and they will definitely be in touch in the near future! Thank you again, The Employment Hero Team JI Jodi I. Finance Manager Printing Used the software for: 2+ years ### "Very Happy" July 29, 2019 5.0 All staff bundy on, easy to approve timesheets. No more having to spot staff money they can now log on and do it themselves. Pros The ease of onboarding new employees. Ability to see at a glance if a staff member has not acknowledged a document. Cons Setting up of Bundy hours is a little tricky. Review Source Response from Employment Hero July 31, 2019 Hi Jodi, Thanks for taking the time to review Employment Hero! It's great to see we're helping you with onboarding and to see how has and hasn't acknowledged policies. InstaPay is such an easy way for employees to access their earned wages, so we're happy to hear it's no longer adding to your workload! Thank you for letting us know about the issue you're having with the hours. We'll send you an email now to see if we can sort things out. Thanks again, The Employment Hero Team Philip T. Managing Director Computer Hardware Used the software for: 6-12 months ### "Excellent HR management" April 2, 2018 5.0 Pros We have all the information for our team in one place, with a great range of letters and contract templates for use. It's saved us employing someone specifically to manage HR. Manager Cons It's not immediately intuitive where each component is or how it's used, although the email support is fast and efficient to help you get sorted. Review Source Response from Employment Hero May 6, 2019 Hi Philip, Thanks for taking the time to review Employment Hero. Since your review, we've implemented a brand, new education tool that will guide users through each step - hopefully this helps things be a little bit clearer from your first sign in. Thanks again, The Employment Hero Team AMM Ann Marie M. CEO Used the software for: 2+ years ### "Took some time to decide on a product that would support our business. " January 31, 2018 5.0 Pros It is user friendly and easy for employees to use. Employees are able to receive notification via mobile or email. Cons There is afunction that isn't fully developed that would support our business. Ie contractors information not being able to save after they are off boarded. Review Source Response from Employment Hero May 23, 2019 Hi Anne Marie, thank you so much for leaving your review for Employment Hero! We're always developing the product and I hope that in the last 18 months since you left your review, we've solved the issues you had. Thanks again, The Employment Hero Team EA Erica A. HR Manager Wholesale Used the software for: 1-2 years ### "EH HR keeps me organised" October 5, 2018 4.0 Since moving to EH we have improved our on-boarding process, and staff inductions are now more comprehensive and more efficient. The timesheets and Clock me In features allow employees to easily and quickly record their hours in just a couple of clicks, saving time for them, their manager and for payroll. Pros Employees are readily and easily accessing their files and up to date HR information directly. Cons Some features could be further improved, such as being able to maintain and update documents directly on EH. Review Source Response from Employment Hero April 23, 2019 Thanks for leaving Employment Hero such a great review, Erica! It's great to see that Employment Hero has made your onboarding processes that much easier, as well as timesheet management. Thanks again, The Employment Hero Team CS Cristina S. HR Business Partner Insurance Used the software for: 1-2 years ### "Easy to use on the day to day" November 19, 2017 5.0 It's paperless and easy to use. We can onboard and offboard employees faster. Pros \* Easy to use \* It improved a lot in the last year. \* No need to fill forms for the Tax declaration \* Paperless Cons \* The custom reports need to improve. Now we have the option to hide the people who were terminated but still appearing the ones who resigned, etc. \* Some settings are not straightforward Review Source Response from Employment Hero May 24, 2019 Hi Cristina, Thanks for taking the time to review Employment Hero and its features. Paperless onboarding is such a time saver and it's great that you find the platform easy to use. We're always developing the platform and hope things are more straightforward than when you left your review. Thanks again, The Employment Hero Team LH Lisa H. HR Manager Used the software for: 6-12 months ### "We implemented Employment Hero in August 2017 and it has really helped streamline our HR practices. " January 15, 2018 5.0 Pros Employment Hero has allowed us to move on from a lot of the manual practices that we had in place. It's so much more efficient for us to send our contract electronically and have all personal details in one place. It has really taken away a lot of manual work and simplified things for us. We also love being able to pull standard reports quickly such as staff numbers, anniversaries and gender numbers. Cons It would be really great to be able to have our International staff on EH as well. And I do find some of the reporting a little tricky but its nothing that I cant work around. Review Source Response from Employment Hero May 23, 2019 Hi Lisa, A massive thank you from the Employment Hero team for your review of the platform! We love that we're making things more efficient and the reporting feature is making your life easier. Thanks again, The Employment Hero Team RN Ryan N. Sales Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Great" September 18, 2020 5.0 Overall, its better than what i have used Pros Easy to use, its nice that you can use the recognition tool as well. Cons Some of the functions take a while to load Review Source Response from Employment Hero September 24, 2020 Hi Ryan, Thank you for taking the time to review Employment Hero. We're very happy to hear that you've enjoyed using our recognition tool, and that we've made it easier for you to manage your HR admin. We look forward to continuing to support you and the team :) Thanks again, The Employment Hero Team TW Tomoyo W. Administration Construction Used the software for: Less than 6 months ### "EH platform made HR record keeping easy" November 26, 2018 5.0 Pros Document control of company policies, record keeping of HR documents, leave management etc. Tasks traditionally took many hours are now done paperless and there'll be no argument that the employees have not received documents. Cons Understanding 'variables' in the contract template was a little hard because I couldn't find answers by going through 'Help' or manager's manual. I was preparing a contract for one of managers and it kept revering to my position/my name instead of the manager's. Once I figured out why it was doing that, it was all fine but perhaps this needs to be added to user's manual. One thing I'd like to have in EH platform is a new employee to acknowledge that he/she received an induction. I know I can assign induction tasks to my team members but from what I can see, there's no area for the new employee to acknowledge that he/she received the induction. So I'm still getting a paper checklist signed by the new employee and uploading the record. Review Source Response from Employment Hero April 18, 2019 Thanks for your great review, Tomoyo! Though we're a little slow to respond (our bad!), we really appreciate your feedback. Thanks again, The Employment Hero Team MC Marie C. Manager Renewables & Environment Used the software for: 1-2 years ### "Easy Peasy" July 8, 2019 5.0 Plug and play software for HR, can upload toolbox or site inductions for remote employees in the field to complete wherever they are! Hero shop gives us as small employers the same advantage as big business we can entice top employees to stay because they have the same benefits and discounts from the platform. A happy employee is a productive employee - Thanks Hero! Pros Easy HR Docs, templates in the box software, just add company logos and additional company details or leave out what isn't relevant - easy peasy! Cons Integration with payroll is still a little clunky - Admin/owner have duplicate file, ended employees show as errors. Payslips do not show annual leave balances. In time I am sure this will be resolved Review Source DC Damon C. HR Manager Legal Services Used the software for: 6-12 months ### "Convenient and easy to navigate" December 3, 2019 5.0 Very easy to use and setup. Adding new content and policies are straight forward. Pros Convenient and easy to navigate. Great app. menu is straight forward and allows ease of accessing records. Cons Reporting and statistical data could be more detailed and in-depth Uploading function could incorporate more file types, especially emails Review Source Response from Employment Hero December 20, 2019 Hi Damon, Thank you for taking the time to share your experiences with Employment Hero! It's great to see that the platform is providing so many benefits to you and your team. Thank you also for the feedback - I've passed it on to our product team now. Have a great day, The Employment Hero Team RM Rajeshkumar M. Associate Architecture & Planning Used the software for: 6-12 months ### "Value for money" December 22, 2021 4.0 Pros User friendly & easy to communicate with colleagues. Cons If new features could be explain more with the help of animation would be better(which I notice has already being incorporated). Review Source Response from Employment Hero February 3, 2022 Hi Rajeshkumar, Thank you for your review - we really appreciate your support! Many thanks, Anna HF Hayley F. Corporate Services Manager Human Resources Used the software for: 1-2 years ### "Best HR Platform around" July 5, 2019 5.0 Prior to EH we had a lot of checklists and no real way to track all of our Induction compliances and contracts/information. We now have it all in one place, where everyone can see the information and all checklists are allocated where they need to be automatically. Pros The software is easy to set up, easy to use and has a huge amount of functionality Cons There are a few little things like not being able to have a contractor as a manager, or not being able to version induction documents but they are minor and there are workarounds Review Source Response from Employment Hero July 22, 2019 Hi Hayley, Thank you for taking the time to review Employment Hero. We really appreciate your kind words and are stoked to see how much you enjoy using Employment Hero. I've passed your comments regarding having contractors as managers to our support team. Have a great day, The Employment Hero Team RV Rita V. National Administration Coordinator Education Management Used the software for: 6-12 months ### "Great product" March 31, 2019 4.0 With EH I have saved an enormous amount of time with HR paperwork. Once you have the EH system populated and fully functional, it's a breeze. Basically, it's all there for you. Great work EH. Pros User friendly. Ease of use. Functionality. Support Team go out of their way to assist in solving any problems. EH are innovative in updating the product by including new features. EH provide webinars for Admins to view and learn. Cons There are some minor problems: 1. Employee names do not appear in alphabetical order of surname. This is problematic, as all payroll and HR systems are based on alpha surname. 2. Sometimes support take a little long to respond. Review Source Response from Employment Hero April 11, 2019 Thanks for your review, Rita! Glad to see that Employment Hero is making your world easier at work. We are working to make our support team even more efficient and I'll pass on your point regarding sorting employees alphabetically via surname - makes complete sense! Thanks again, The Employment Hero Team. BD Brigid\` D. HR + Recruitment Health, Wellness and Fitness Used the software for: 6-12 months ### "Employment Hero" September 6, 2018 3.0 Employment Hero has made general HR tasks a breeze. Sending contracts, policies and procedures etc is so quick and easy, the reporting and tracking saves a lot of time. Pros great small to medium business integration ability to go completely paperless in HR easy onboarding and offboarding transparent accountability Cons \- would love to see some recruitment ad in's with ATS - want to be able to send Letter of Offer's through the portal If using it for multiple different companies and an employee moves companies i want to be able to import their file over completely Review Source Response from Employment Hero April 23, 2019 Hi Brigid, thanks for leaving Employment Hero such a great review! The detail you've given us here is really helpful and we're currently working to integrate with an ATS - watch this space! Thanks again, The Employment Hero Team SP Silvia P. CEO Hospital & Health Care Used the software for: 1-2 years ### "Perfect for startups" November 7, 2019 4.0 We use it for employment contracts, pay, holidays, time sheets, policies, on and off boarding. Pros It takes care of all the HR management in our company, no matter whether it's for full time employees, part time, casual or contractors. Cons Not sure how it will scale for a larger company. The are several things that could be annoying when you have to do it for hundreds of people. Review Source Response from Employment Hero November 10, 2019 Hi Silvia, Thank you for taking the time to review Employment Hero. It's great to see the platform has had such a huge impact on your people management. Employment Hero is a great HRIS for small and medium businesses and we do have clients with upwards of 500 employees - but regardless of what HRIS you're using, it's always going to be easier to manage 50 employees than 500! Thank you again, The Employment Hero Team NL Nicholas L. Recruitment Coordinator Hospitality Used the software for: 6-12 months ### "An exceptional and seamless experience" August 15, 2017 5.0 Speed, efficiency, report, control, support and leading edge technology thats constantly improving Pros Streamlined HR on boarding and processing with great reporting features. Most importantly is a team of people who listen to your feedback and make the changes required. Cons Employment hero is a work in progress and like many programs, has its little faults. The team is constantly working hard to work through these and deliver an unrivaled product. Review Source Response from Employment Hero May 28, 2019 Hi Nicholas, Thanks for giving Employment Hero a 10/10! We're so glad ew've been able to help you streamline your HR admin and onboarding. We ARE constantly improving, so I hope the little faults you were experiencing are now a thing of the past! As always, your feedback is invaluable. Thank you again, The Employment Hero Team Similar Products Featured